Gilarno's Auto Repair

Complaint: ***
I am rejecting this response because: New Jersey Singles has displayed their lack of being a professional institution just by using the wrong ID number and name Ms***Now I am aware that another individual is not satisfied with this service. In response to my mother's illness and passing, it is not of their businessI did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I usedShe was snickering probably, she couldn't believe the situationI called Susin the next day, not the other way aroundSusin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my pictureI refuse his request & left the establishmentHowever, do I know what he did as I walked away? I have given New Jerset Singles chances again and againYet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind
Regards,
***

New Jersey Singles is very sorry to hear this member is not happy with her membershipWe would like to work with her to resolve her issuesNew Jersey Singles is a very sucsseful matchmaking service and we sincerely want to help her find her 'special someone'Due to the confidential nature
of this membership, we do not want to breach that by giving a response divulging personal information on this forumWe strongly suggest she contact membership services who will be happy to assist her.

New Jersey Singles is responding to a complaint submitted by Mr*** *** It will be evident from our response that Mr*** has been receiving the service that he has contracted for. We would like to continue to work with him to help him find his ‘special someone’ and feel that with
feedback and open lines of communication, this can be accomplished Mr*** went in to our Hackensack, NJ office on 6/24/2015, and after an in-depth meeting with our Counselor, Joyce, he decided to become a Member of New Jersey Singles. On 6/we called Mr*** to welcome him and we e-mailed a welcome letter as well. When the first introduction was sent to Mr***, he did not want to meet her because of her religion. When Mr*** became a Member, he signed a profile card outlining his preferences. On this card it stated that he would date other religions and nothing was mentioned about his not wanting to date someone that is ***. This is not a problem and Mr***’s preferences were changed, but there was no way for us to know prior to this The next introduction, Ashley, was a great match for Mr***. After speaking to her on the phone, he decided not to meet her. According to paragraph 3b of the Membership Agreement, which was initialed and signed by Mr***, indicating that he read and agreed with the terms, “An introduction counts against the Membership once the member receives the name and contact information of another member, whether orally or in writing.” Mr*** did not meet his next introduction stating that she was outside of his preferences. According to paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions. As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.” Additionally, Mr*** read and signed an Addendum in which paragraph states, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.” If at any time New Jersey Singles in unable to select an introduction who fulfills all of my preferences, New Jersey Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.” The introduction was year older than he preferred since the age range he requested was 25-32. The feedback given by Mr*** regarding this referral said that the match was excellent as far as personality and he said they were keeping in touch The next introduction told Mr*** that she was in a relationship. This is something we cannot know unless the Member tells us. We are sorry that happened and we have replaced that introduction. As Mr*** noted in his statement to the Revdex.com, he met the next introduction and said, “she was a good match but I wasn’t attracted to her.” Chemistry is the one thing we cannot predict but always strive for. In fact, Mr*** went out with this referral twice Per paragraph 4a of the Membership Agreement, initialed by Mr***, EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt, signed by Mr*** stated, “NO REFUNDS OR EXCHANGES” Before leaving the Hackensack office, Mr*** completed and signed an “Interview Quality Questionnaire”. He answered “Yes” to questions and asking if he was given adequate time to read and understand the Membership Agreement and also if the provisions regarding cancellation and non refundable fees were explained sufficiently to him. Mr*** answered “No” to question when asked if his counselor failed to explain any aspect of the membership In conclusion, Mr*** is well aware that there are no refunds, nor is one warranted. We have been working with him to help him find that someone special and will continue to do soIn his statement to the Revdex.com, Mr*** wrote, “I know I can’t get refund because of the contract I signed but I want to get qualiifed introduction that I paid for.” New Jersey Singles will be glad to continue with Mr***’s Membership and we would be happy to offer him the (three) remaining introductions. We request that he contact Susin, the Manager of the Member Services Department to resume and fine-tune his Membership

Complaint: ***
I am rejecting this response because: Please see attached document with my written explanation
Regards,
*** ***
** ***

*** *** joined our service mid December, was welcomed and was sent her first introduction*** *** had trouble getting on our website which we walked her through it and she was able to access itWe also went over all our contacts with her verbally as well as sending it to her in her welcome
letter*** *** is now happy and we are moving forward with the finding *** *** her special someone.Regards,Member ServicesTell us why here

New Jersey Singles is responding to the complaint filed by*** *** *** who is unhappy with the Service. We are truly sorry that she feels that wayand we would like to turn this experience around for her. New Jersey Singles has been working to help*** *** find her ‘special
someone’. *** *** went in to our Bridgewater, NJ office on7/7/2012, and after an in-depth meeting with our Counselor, ***, she decidedto become a Member of New Jersey Singles. On 7/we placed a ‘welcome’ call to *** *** and the firstintroduction went out to her on 7/11. Under the Membership Agreement that was initialed and signed by Ms.*** indicating that she read, understood and agreed with the terms, shewould be provided with (five) introductions. After reviewing *** ***’s Membership, the actual numberof introductions that were sent to her is 19. That does not count the numerous introductions that we called her todiscuss and she declined. New JerseySingles has bent over backwards to help *** ***. By calling her prior to sending her areferral, she was actually getting the benefits of a feature called ‘selectivescreening’ that is included in bigger Memberships that cost a lot more moneythan the Introductory Membership that she selected. Paragraph 3a of the Membership Agreement clearlystates, “This Membership does not include SELECTIVE SCREENING. A Member with the Selective Screening optionwill be contacted via telephone by Membership Services with potentialintroductions. At that time the membermay accept or decline such introduction.” Although *** *** did not pay for Selective Screening we often calledfor her approval because we wanted to make her happy. The Membership Agreement outlines the terms of theMembership and there were many times that *** *** disregarded these termseven though she signed the Agreement. *** *** told one gentleman that she was no longer a Member anddidn’t know why he was matched with someone who wasn’t a part of theprogram. Another gentleman called her 3(three times) and left messages, and did not get a call back from *** *** On the other hand, we do acknowledge thatthere were a few times when the gentleman did not call *** ***. We are very sorry that happened and can onlyapologize and move onUnfortunately we cannot control everything, although wewish we could. Making contact is soimportant that there is a clause in the Membership Agreement, paragraph 3dregarding this. “Upon receipt of anygiven introduction, each member must make his/her best effort to meet eachintroduction in person. Two of Us (ourformer name), reserves the right to suspend the membership of any member whofails to respond to any attempted contact by any introduction.” Per paragraph 3b, “For the purposes of this agreement, anintroduction is made when Two of Us provides you, the Member, with a name andtelephone number of another member.” It goes on to say, “An introduction countsagainst the Membership once the member receives the name and contactinformation of another member, whether orally or in writing. You, the Member acknowledge that Two of Us isan introduction service and, in no way, guarantees that chemistry will resultfrom an introduction, nor any specific outcome from an introduction (i.e.dating, relationships or marriage). NewJersey Singles thus, could count ALL introductions that were sent to Ms.*** and her Membership would have been done a long time ago. The fact is that we replaced the referralsthat did not result in meetings, although, per the Membership Agreement, we didnot have to do so. Although *** *** did call the office to discuss herintroductions, we actually require that feedback be emailed to the MemberServices Department. Per paragraph 3f,“You, the Member are required to provide written feedback withinbusinessdays of the receipt of each Introduction. Written feedback is required and essential to the performance of thisagreement.” According to the Agreement,we could have suspended *** ***’s Membership for lack of written feedbackbut we did not do so. We have not receivedher feedback in writing on any of the referrals that were sent to her Per paragraph 4a of the Membership Agreement, initialed by*** ***, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. Two of Us does notgrant refunds or accept cancellations of any kind unless otherwise stated inthis agreement.” Additionally, thecredit card receipt, signed by *** *** states, “NO REFUNDS” We have been working very diligently with *** *** tohave this Membership work for her. Frankly, we were very surprised to receive this complaint after all thatwe have done to help her. Technically*** ***’s Membership is done since she has met (five) introductions. We still want her to succeed and would liketo add (one) more introduction to replace a gentleman who after meeting, shefelt was too heavy and balding At one point we even changed *** ***’sMatchmaker, at her request, in an attempt to make her happy. It is evident that New Jersey Singles has been workingdiligently to help Ms.*** find her ‘special someone’ per the terms of theMembership Agreement. We continue to beready and eager to work with her and would like to move on to the lastintroduction. When she is ready toresume her Membership, we ask that *** *** call *** *** *** and speak tothe Manager* ***, who will be happy to assist her

New Jersey Singles is very sorry to hear this member is not happy with her membershipWe would like to work with her to resolve her issuesNew Jersey Singles is a very sucsseful matchmaking service and we sincerely want to help her find her 'special someone'Due to the confidential nature
of this membership, we do not want to breach that by giving a response divulging personal information on this forumWe strongly suggest she contact membership services who will be happy to assist her

Attachment

New Jersey Singles is again responding to Ms***’srejection of our response. It is evidentthat we are still trying to work with her to turn her Membership around but weare not able to do so if she is not willing to have a discussion with us. While we can go back and forth like this forever, the truthof the matter is that the Membership that Ms*** contracted for was tomeet introductions and she was sent and met 6. Therefore, her Membership has contractually beencompleted. We suggest that Ms***discuss her Membership with Susin, calmly. After going over what has transpired, it is possible that Susin wouldadd another referral or two to replace some of the introductions, if she feelsit is warranted. New Jersey Singles wouldlike Ms*** to be a happy member and we are willing to work this out butshe needs to reach out Susin to resolve this dispute. Ms*** states that she was placed in danger by beingmatched with a man that wanted to take her picture. Although we don’t know his reason for wantingto take her picture, what we do know is that every person is very thoroughlyscreened in person before being accepted for a Membership with New JerseySingles. We have never had a problemwith our Members’ behavior and this gentleman has never before received anynegative feedback. If she felt like shewas in danger, we apologize that she felt that way. New Jersey Singles would like to resolve this dispute withMs*** and as we stated in our prior responses, she was well aware thatthere were no refunds. Ms***initialed and signed the Membership Agreement, indicating that she read andagreed with the terms. Susin, the MemberServices Manager, did attempt to work things out with her, but Ms***hung up the phone on her. If Ms***thinks about it, what we are offering makes sense, she has more to gain than tolose. We encourage Ms*** to callSusin to work this out, she will be more than happy to help

Complaint: ***
I am rejecting this response because:
The response here is exactly what my complaint refers to. My daing preference was actually feet inches tall and up to years old. I was convinced at my meeting to compromise to feet inches tall.
Which I did. I had no idea that the computher had feet inshes tall. In addition it was never explained to me that the computer or the contract stated the match can go outside the preferences because (as I said the original complaint) I would have specified my preferences differently at the intial meeting. In addition, I have called numerous times and stated in the online update njsingles provides what my preferences are but the company continues to try and convince me to go outside my preferences. The sales person also negotiated price with me in the office and I was told I had to sign that day. That left little time for me to review the contract and had I taken the time I would have seen that the contract stated it would go out side the preferences stated. This to me is a dishonest practice. I can tell you it was never reviewed with me that the search would go out side my preferences.As far as age goes "48-58"
is absolutely incorrect. My preferences were 48- and again I was conviced to step outsie my zone. Which I did but then was asked once again to compormise. I did agree to meet the older man because I was coerced into doing so. He was a nice man but was not for me as he was too old for me.This service claimed to be able to provide me with quality matches that meet my preferences and for a premium. They made a promise that they have yet to meet since every match except for was not within my prefernces. I would love for NJ Singles to find someone who meets my preferences. But it seems they can't. Lets call it a day. Pro-rate my refund if needed or deliver what was advertised and promised. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

New Jersey Singles did not yet respond to the complaint filed by Ms*** The response that she received was not meant for Ms*** and we are very sorry for the error We will however be responding before the due date Thank you for understanding

Complaint: ***
I am rejecting this response because:
NJS is making their replies more postitive than our actual conversationsI had been very blunt on a number of occasions, as I believe they felt pressured to make matches that were not in my best interest because of my phone calls.It would have been much more professional and honest to simply state that they had no matches availableI had asked *** on our initial interview how many many were in the service that could be matches, and she would not disclose a number because that was confiedential, but I don't consider the number of dates I received, or the type of men to be "many".I was told that my income level and profession would be taken into account when making a match (***) and this was obviously not the case with several of the men.1) *** was working nights at *** because the construction business had taken a turn for the worseThis is not the type of man I expect to meet and does not fall into the "equal to me" categoryNeither *** nor I ever called the other.2) *** tried to fit me in as a business lunch, but never called back after our initial conversation to even meet. 3) *** was great but revealed that he doesn't do relationships well, and actually told me that he had no dates remaining but NJS continued to contact him to go on dates and he did.4) *** met someone else while we were communicating to try to meet.5) *** was a very sad person who was never my type despite liking skiing and tennisHe also agreed that I was not his typeNot sure why this match was made, he could not figure it out eitherHe wasn't even as tall as stated. I am still expecting a refund of the amount requested in my original statementThis is a scam and I still hold that the service does not have "many" if any viable matches
Regards,
*** ***

After researching options online regarding dating *** *** reviewed our website and filled out her personal contact information to request further detailsWe promptly responded by phone and after a brief overview of our company, we invited her to come in for an evaluation of our services for
which there is no fee.During our phone conversation *** *** was told that we do ask to see identification as part of our qualification process to insure that people are who they say they are, typical everyday items that are carried in a wallet are acceptable such as a drivers license with a photo,name,address signature and another form of ID with matching name and signature.On 4/12/** *** arrived for her meeting and was asked to fill out our short general information form with questions regarding how she heard about our service, how she's been trying to meet singles,how often she dates,ecton the reverse side is a fun personality quiz we score during the meeting to demonstrate how we use it in the matching process.*** *** then met with her counselor Diane who explained our company history,service and how we use her preferences,criteria,interests,hobbies,ectto match her with existing members that were screened,qualified and background checked.*** *** shared with Diane her relationship desires and goalsThe conversation was relaxed,casual and informative on both sides.After an hour into the interview was asked if she would consider utilizing our services.When she responded she would, she was told that we would move forward to qualify her for a membership.If at that time she had declined,the meeting would have ended.Moving forward we asked he general questions regarding employment and financial stability,criminal history ectwe look for an overall genuine,sincere and realistic attitude for meeting quality peopleIf our general questions are answered in a positive manner ,we then offer membership opyionsIf the client decides to join our service,we would then enter a legal contract that explains that we will use an outside agency to conduct a complete criminal background checkThese were the qualities that *** *** wanted when meeting singles she would be introduced to.At this point of the interview Ms.Boutillette was asked to sign our general qualification form stating her responses to our questions were accurate and truthful, she agreed and consented to sign on her own accord.As our policy Diane stepped out of the room to briefly speak to her manager to verified that *** *** did not indicate any criminal history and seemed generally aboveboard,interested and based on Diane's assessment, recommended *** *** as a potential memberAt this point this was only a company qualification assessment ,not a background check.Diane explained the different memberships options and incentives to join if she chose to do so during her visit.*** *** declined all offers and mention she wanted to asked her parents for guidance,because *** *** seemed sure of herself and what she wanted during the meeting, Diane suggested that perhaps she could make a decision herselfIn no way was this comment meant to belittle *** *** in any mannerShe again declined and it was mutually agreed that the was ended*** *** asked for a brochure or written material to bring home, we explained we do not have any written material and she could refer back to our website or tell her parents about the conversation she had with Diane Unfortunately Diane's business cards had not yet been delivered.Before she left, at no point did *** *** request that her information be destroyed or we would have done so in front of her.Later that same day, ** *** called and requested an email transcript of her meeting but was politely told that that we do not record or transcribe any notes from our meetings.Again she did not mention any paperwork she had completed during her interview.We are sorry that after leaving our office,*** *** did not enjoy her visit and we appreciate her decision not to join our service, we understand it is not for everyoneHowever , we do take umbrage regarding her statements that we were unprofessional and fraudulentWe have been in business for over years and have many happy couples that would have met or married if not for our services*** *** was not asked to do anything she did not agree to, in fact during her meeting she expressed interest and excitement and complimented our concept, at no time did she seem concerned or distressed, it seemed to be a pleasant exchange and before she left she thanked Diane for her timeResponding to *** *** request for our paperwork, it is our company policy that all our paperwork is proprietaryWe do not give out copiesIf *** *** would like to schedule a time to come back into our office, we would be happy to have her witness us destroy the few forms we have that she completedIt was our pleasure to meet with *** *** and we wish her all the best

New Jersey Singles is again responding to Ms***’srejection of our response. It is evidentthat we are still trying to work with her to turn her Membership around but weare not able to do so if she is not willing to have a discussion with us. While we can go back and forth like this forever, the truthof the matter is that the Membership that Ms*** contracted for was tomeet introductions and she was sent and met 6. Therefore, her Membership has contractually beencompleted. We suggest that Ms***discuss her Membership with Susin, calmly. After going over what has transpired, it is possible that Susin wouldadd another referral or two to replace some of the introductions, if she feelsit is warranted. New Jersey Singles wouldlike Ms*** to be a happy member and we are willing to work this out butshe needs to reach out Susin to resolve this dispute. Ms*** states that she was placed in danger by beingmatched with a man that wanted to take her picture. Although we don’t know his reason for wantingto take her picture, what we do know is that every person is very thoroughlyscreened in person before being accepted for a Membership with New JerseySingles. We have never had a problemwith our Members’ behavior and this gentleman has never before received anynegative feedback. If she felt like shewas in danger, we apologize that she felt that way. New Jersey Singles would like to resolve this dispute withMs*** and as we stated in our prior responses, she was well aware thatthere were no refunds. Ms***initialed and signed the Membership Agreement, indicating that she read andagreed with the terms. Susin, the MemberServices Manager, did attempt to work things out with her, but Ms***hung up the phone on her. If Ms***thinks about it, what we are offering makes sense, she has more to gain than tolose. We encourage Ms*** to callSusin to work this out, she will be more than happy to help

Tell us why here..New
Jersey Singles in responding to the complaint filed byMs ***. We have beenservicing Ms*** per the terms of the Membership Agreement and wouldlike to help her find her ‘special someone’. With her feedback and open lines of communication with us, thisMembership could really work for her. Weare truly sorry that she has not been happy with her Membership and would likethe opportunity to change that. Ms*** went in to our office on 11/15/and afteran in-depth meeting with our Counselor, Joyce, she decided to become a Memberof New Jersey Singles. Ms***received a welcome call from us and soon after was sent her first referral,***. According to ***’s feedback, heand Ms*** made plans to meet times and she cancelled each time,giving him the impression that she was too busy to meet. Ms***, however, gave feedback thatthey did meet but there was no chemistry. New Jersey Singles knows how important chemistry is but sometimes thatcan come later, after getting to know the person. The next introduction was *** and Ms*** gavefeedback that they met but she didn’t care for him. The third introduction that Ms*** metwas ***. After they met, Ms***said that he was a nice guy but she had personal problems and needed to put herMembership on ‘hold’, meaning that she did not want to receive anyintroductions at that time. After coming ‘off hold’, Ms*** met the fourthintroduction, ***, and gave feedback that he was nice. The next introduction was *** andalthough they did speak, Ms*** felt that he was very opinionated anddid not want to meet him. She alsostated that she realized that New Jersey Singles is not responsible for theactions of others. Ms*** isright in that we cannot know what the members might say to each other but doexpect them to be courteous and welcoming. The sixth introduction was ***, who according to Ms.***, was just not a good ‘match’. She stated that he talked about himself and did not ask anything abouther. We did not receive written feedbackregarding the seventh introduction, ***. According to ***’s feedback, they did meet. Written feedback is required, per paragraph3f of the Membership Agreement, which was initialed and signed by Ms.***, indicating that she read and agreed with the terms of the Agreement. Per paragraph 4a of the Membership Agreement, initialed byMs***, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” On 9/2/Ms*** called the Member ServicesDepartment and expressed to one of our matchmakers, that she was not happy withthe last introduction. Ms***then called her a foul name and told her to, “Go to Hell”. This is neveracceptable. Our Member ServicesDepartment is always available to her so that they can resolve the issues andwork together to make this work. Susin,the Manager of the Member Services Department called Ms*** the next dayto discuss her desire to turn things around for her and she did not want todiscuss it. Ultimately, the call endedwhen Ms*** hung up on Susin, who was trying to help her. New Jersey Singles would like the opportunity to discuss thesituation with Ms*** if she could do so calmly and respectfully. Please note that the Membership that Ms.*** contracted for was to meet introductions. We actually sent her introductions and shemet with of them, which exceeded the amount contracted for. Clearly, the Membership Agreement has beenfulfilled and there is no refund dueWe are an excellent Service and haveintroduced countless happy couples. Withfine-tuning and open lines of communication this could happen for Ms***as well. We would like to request thatshe reach out to Susin , the Manager of the Member Services Department todiscuss her concerns hoping to come to a mutual resolution

After researching options online regarding dating *** *** reviewed our website and filled out her personal contact information to request further detailsWe promptly responded by phone and after a brief overview of our company, we invited her to come in for an evaluation of our services for
which there is no fee.During our phone conversation *** *** was told that we do ask to see identification as part of our qualification process to insure that people are who they say they are, typical everyday items that are carried in a wallet are acceptable such as a drivers license with a photo,name,address signature and another form of ID with matching name and signature.On 4/12/** *** arrived for her meeting and was asked to fill out our short general information form with questions regarding how she heard about our service, how she's been trying to meet singles,how often she dates,ecton the reverse side is a fun personality quiz we score during the meeting to demonstrate how we use it in the matching process.*** *** then met with her counselor Diane who explained our company history,service and how we use her preferences,criteria,interests,hobbies,ectto match her with existing members that were screened,qualified and background checked.*** *** shared with Diane her relationship desires and goalsThe conversation was relaxed,casual and informative on both sides.After an hour into the interview was asked if she would consider utilizing our services.When she responded she would, she was told that we would move forward to qualify her for a membership.If at that time she had declined,the meeting would have ended.Moving forward we asked he general questions regarding employment and financial stability,criminal history ectwe look for an overall genuine,sincere and realistic attitude for meeting quality peopleIf our general questions are answered in a positive manner ,we then offer membership opyionsIf the client decides to join our service,we would then enter a legal contract that explains that we will use an outside agency to conduct a complete criminal background checkThese were the qualities that *** *** wanted when meeting singles she would be introduced to.At this point of the interview Ms.Boutillette was asked to sign our general qualification form stating her responses to our questions were accurate and truthful, she agreed and consented to sign on her own accord.As our policy Diane stepped out of the room to briefly speak to her manager to verified that *** *** did not indicate any criminal history and seemed generally aboveboard,interested and based on Diane's assessment, recommended *** *** as a potential memberAt this point this was only a company qualification assessment ,not a background check.Diane explained the different memberships options and incentives to join if she chose to do so during her visit.*** *** declined all offers and mention she wanted to asked her parents for guidance,because *** *** seemed sure of herself and what she wanted during the meeting, Diane suggested that perhaps she could make a decision herselfIn no way was this comment meant to belittle *** *** in any mannerShe again declined and it was mutually agreed that the was ended*** *** asked for a brochure or written material to bring home, we explained we do not have any written material and she could refer back to our website or tell her parents about the conversation she had with Diane Unfortunately Diane's business cards had not yet been delivered.Before she left, at no point did *** *** request that her information be destroyed or we would have done so in front of her.Later that same day, ** *** called and requested an email transcript of her meeting but was politely told that that we do not record or transcribe any notes from our meetings.Again she did not mention any paperwork she had completed during her interview.We are sorry that after leaving our office,*** *** did not enjoy her visit and we appreciate her decision not to join our service, we understand it is not for everyoneHowever , we do take umbrage regarding her statements that we were unprofessional and fraudulentWe have been in business for over years and have many happy couples that would have met or married if not for our services*** *** was not asked to do anything she did not agree to, in fact during her meeting she expressed interest and excitement and complimented our concept, at no time did she seem concerned or distressed, it seemed to be a pleasant exchange and before she left she thanked Diane for her timeResponding to *** *** request for our paperwork, it is our company policy that all our paperwork is proprietaryWe do not give out copiesIf *** *** would like to schedule a time to come back into our office, we would be happy to have her witness us destroy the few forms we have that she completedIt was our pleasure to meet with *** *** and we wish her all the best

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

First and foremost New Jersey Singles apologizes that *** *** is having second thoughts on joining our serviceWe understand people do have buyers remorse but *** *** came into our Colts neck office excited and willingly joined our service. New Jersey Singles has a firm “no refund policy”
(See paragraph 4aof the contract, which states: “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENTNew Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in the agreement.”)Once a person enrolls in our membership and pays for our services the sale is final. No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind Per paragraph of the agreement, initialed by *** ***, “Processing: included in this purchase price of this contract is a $1,processing feeThe processing fee includes the services New Jersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singles membership eligibilityUpon enrollment, each file, including testing and written profiles must be processed before any given member is entered into the database and made eligible for introduction.” New Jersey Singles continues to be ready and eager to work with *** *** on finding her special someoneWhen she is ready to resume her membership, we ask that *** *** call *** *** *** and speak to the manager, Susin, who will be happy to assist herWe look forward to hearing from her. New Jersey Singles

New Jersey Singles did not yet respond to the complaint filed by Ms*** The response that she received was not meant for Ms*** and we are very sorry for the error We will however be responding before the due date Thank you for understanding