Gilt Groupe, Inc.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have contacted my bank/credit card per their response and they have not replied yet or refunded me for this second charge. I would still like to keep this case open until a resolution is received and as of now I have heard nothing back yet. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Thank you very much for your response ,at this time I would like to ask why you are unable to refund my purchase to me ,the credit card company is currently investigating the dispute. From a customer service perspective ,can you not inform discover that you will give me a refund and have them accelerate the investigation process ?i still believe that the product I received is the incorrect product.are you not allowing me to return for a full refund? I am confident that discover will resolve this issue.I will keep track of the progress of this case as it is of a very urgent nature to me.Thank you
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ordered a piece of furniture first week of April and was given a delivery date of 5/12-5/20. Called May 20th and was told someone would investigate and get back to me. Never heard a thing. Called again today and got call center in Ireland. Told agent to cancel order since it was a month after scheduled delivery. Agent said "he would check and get back to me in a week if item was cancelable". I informed him that there were NY laws that entitled consumers to cancel if delivery dates are missed with no notification. Strikes me that Gilt is not a legitimate business. Buyer beware.

Hi [redacted],I note that since sending this, you have been assisted by a member of our CS team. If we can assist further please don't hesitate to let us know.Warm regards,JohnCustomer Service Specialist

Hi [redacted], 
I've escalated this issue to our vendor management team to see what they can do to help. They'll be in touch as soon as possible with an update, but please note that this process can take 3 to 5 business days.  
Your patience is greatly appreciated while we look into this matter!
Kindest regards, 
Denis
Gilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is misleading. It says "[redacted]". A recommendation is different from actually happening. It should have said "you will need to tip prior to receiving the service". I applaud Gilt for the smart way in which a play of the words can mislead customers. And I have been a regular customer, spending thousands of dollars with you. And you are going to fight me for $105 after misleading me? Clearly you have big financial woes.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I want to change the wallet to a new and clean one.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,
For your convenience, we have gone ahead and emailed this to the email address we have on file.
Warm regards

Hi there,
 
I'm so sorry to hear this. I have reviewed this and I can see that we have been in correspondence with you requesting pictures of this issue to look into this further for you. As soon as we have received these we can see the issue as you are seeing this and look into...

this further for you right away of course.  
Thanks,
Aine - Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory ONLY on condition if they refund everything to me.
Sincerely,
[redacted]

Hi there,
Thank you for your message.
Unfortunately, as was previously stated, the information regarding the size of both bracelets was displayed on the sale page, and is still available to confirm. We have also received the photographs that the Member has sent to us, and while it does not give an accurate measurement of the bracelet itself, we feel as though the bracelet was correctly described and photographed.
If the Member wishes to forward us in photos, showing that the measurement is incorrect, we will be able to move further. However, as stated, we would not be able to offer a refund or a credit for the bracelets based off of this information.
Kindest regards,
[redacted]

Dear Sir/Madam,
in response to a complaint made in terms of sharing private information (in this case email address) with third parties we would like to refer to our Online Privacy Notice, in particular section outlined below
Information We Share
We do not sell or otherwise disclose personal information about you, except as described in this Privacy Notice.We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We also may share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Please find full details of our Online Privacy Notice here: [redacted]
Anybody who does sign up a new account with Gilt does agree automatically to those terms and conditions. However, we have started the process of erasing this Members email address permanently off our system, so it will not be shared with third parties from now on.
Kind regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
THERE WAS NO FRAUD ACTIVITY INCURRED. I will never never shop with Gilt Group again, and I will be sure everyone knows on Social Media just what type of "fishy" procedures you have.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased an used Louis Vuitton handbag from Gilt.com on 2/**/2014. The bag I received was with mud and 11 spots which was totally different from the photos of the bag on their website. Those photos were misleading the customers the condition of the bag because the photos of the bag on their website didn't have those mud and spots. I called them right away when I received the bag on 3/**/14 and requested to return the bag. However, they told me it was the final sale and non-returnable.Desired Settlement: I would like to return the bag. I've called my credit card company to dispute this purchase. But, I am not sure if Gilt will accept my request.

Business

Response:

Hi [redacted],

We are sorry to hear you are disappointed with your purchase of the Vintage Louis Vuitton Blue Epi Speedy 25 Handbag bag. We understand you have contacted us about this and sent in pictures to illustrate what you received and how it different to what we had on our sale page. We did list the bag as a pre-owned piece that had signs of wear on it and that it would have imperfections due to being a previously owned item. I have reviewed the pictures you sent in again and cannot see the mud you mentioned but I can see the spots you mentioned. I can also see the spots on the bag on our sale page.

Due to this product being a unique vintage piece and because all this information was listed on the sale page of this final sale and non-refundable bag, we are not able to facilitate a return on it.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I totally disagree with their statements and the descriptions of the looks of the LV handbag. Attached are the photos from their website and the photos of the LV bag that I received. There were no spots on the bottom on the photos on their website but the bag that I received has 3 wore off white spots on the bag. From the photos of the LV handbag from their website, there were no spots on the side of the bag. But, there were mud and spots on the outside of the bag that I received. I can send Gilt.com more photos to proof that the bag I received is totally different from the bag showing to me.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As mentioned in our previous response to this issue:

This bag was stated on the sale page as being a vintage item and as such carried this note: 'Please note that this is a previously owned item; imperfections are a unique aspect of vintage product.

Our quality control team has inspected this item and verified that it is in the condition described.'The condition described specifically stated:Acceptable- Wear to bottom, wrinkling at lower center, corners show signs of wear.

The sale page can be accessed by following the link below for confirmation on this:[redacted]

The issues that the member has stated were clearly outlined, described and pictured before the order was placed. However, after spending almost an hour on the phone with various representatives and [redacted] on this matter, the member did not mention the mud stains until the matter was enforced that we would require photographs in order to evaluate the complaint. Had this been mentioned at the start of the call the member may have received a different response but as it was only mentioned after several requests for photographs, and as the bag passed rigorous quality control evaluations before shipment, we are not in a position to authorise a return.

By way of gesture, and as previously offered, we will gladly apply a partial refund of $50 to the members card. Should the member wish to have the bag cleaned, this will cover her expense.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

(Quote from the reply email) "The issues that the member has stated were clearly outlined, described and pictured before the order was placed." ---Disagreed. Obviously, there are mud stains which were not shown in the photos on the Gilt website.

(Quote from the reply email) "However, after spending almost an hour on the phone with various representatives and [redacted] on this matter, the member did not mention the mud stains until the matter was enforced that we would require photographs in order to evaluate the complaint."---I received the bag on 3/**/14 approximately around 6:30pm (USPS website, delivered time:3/**/2014 7:39). I called the Gilt customer service (3/**/2014 7:01) and talked to two representatives: [redacted] and [redacted]. Not various representatives and [redacted] on my case. I sent my first email attached with photos (3/**/2014 7:33pm). I "initiatively" sent you photos with mud stains to show you why I had to return it.

(Quote from the reply email) " after several requests for photographs" ---Disagreed. This is not true. I initiatively sent you the photos with spots and mud stains.

(Quote from the reply email) "as the bag passes rigorous quality control evaluations before shipment" --- Disagreed. Obviously, sending out a bag with mud stain to a customer, someone in Gilt quality control team needs to do a better job.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On November [redacted], I purchased "$200 Online Merchandise Credit" to [redacted] from [redacted]. Upon trying to use this merchandise credit, I became aware that what I had purchased was apparently not a credit, but a promotional code. This is deceptive marketing because when you buy a "credit" you expect a form of payment asset, as defined, "add (an amount of money) to an account." I would never have purchased a promo code for $100 when there are many free promo codes available on their website. I spoke with both Gilt Groupe and Wedding Paper Divas to no avail, as they could not resolve the matter in any way other than to make note of the feedback. To her credit, one representative from Gilt did sympathize with me because she agreed the wording of the product purchased was misleading. I am very surprised that Gilt refused to refund me given the misleading product sold, but apparently they offer no refunds of any kind, even though this isn't even a material product.Desired Settlement: Since no material was exchanged, I would expect a full refund of $100 to be an easy and amenable solution.

Business

Response:

Hello [redacted], Thanks for getting in touch. I have looked into this and unfortunately we would be unable to provide a refund for this voucher. This was noted as final sale and non returnable and the sales page does state "Credit must be redeemed in full; no change or credit returned" I am sorry for any inconvenience caused here. Best Regrads,Cian

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business in not at all acknowledging the false advertising and hiding behind fine print of "final sale," which is fine if the original purchase was legitimate. I am requesting a refund because the original sale was done through deceptive marketing and a fraudulent product listing. To say a sale is a "final sale" is only relevant if the sale was done using fair business practices. This was not fair and the business knows this, as their customer service reps admitted the product was misleading in its title. That the company won't give me a refund when no material has exchanged hands is even more evidence of how this business operates in a predatory manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], The terms of the offer were clearly noted at the time of purchase under the what to know section. This Offer is final sale and nonrefundable we are unable to provide you with a refund in this instance as per your original request. RegardsDenisGilt Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Same unhelpful response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I'm a customer from [redacted].On Nov **,I placed an order of a handbag on GILT.com,then I payed the order witn my [redacted] account,the order number is #[redacted].On Dec *,when I checked the order status,I found that my order had been canceled by GILT.com because of an inventory error.I sent an email to [redacted] immediately to complain that they should not just cancel my order even without a notify or apology,and I told them in the email that the payment of the order included a giftcard of [redacted].Once they refund me,the giftcard can be used no more.

On Dec *,I got the refund,and I lost the giftcard of [redacted].Then I sent an email again to remind them the problem,but I havn't got any response except an auto reply.Desired Settlement: I think my lost is totally caused by GILT.com's mistake,they should compensate for that.I want GILT.com refund me [redacted] in cash to my [redacted] account.

Business

Response:

Hello. I am sorry to learn of the difficulty you had with your order. I can assure you we are extremely apologetic for the given circumstances. If an order is missing in our warehouse we would cancel the order before customer consent to prevent a pre authorized hold for the charge pending on your credit card. We then notify our members. Orders must be canceled if they are missing or short shipped they cannot continue to process with no outcome or delivery. I believe we issued a credit to your account to compensate for this inconvenience. I have reissued the promotion to your account for you as a courtesy. It will be in your account for one month and will apply to one order.Best,[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

I had recieved $25 credits before I complained this.But as I said,I lost about my giftcards with amount about $85.I got the giftcards from [redacted].The giftcards could be used just one time,when I got the refund,the giftcards became invalid at the sametime.As the giftcards could be used to pay for orders of other shopping websites,not only GILT.COM,so I insist that GILT should pay me about $85 to my [redacted] account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi there, I can see my colleague [redacted] reached out to you earlier via email. He inquired if the [redacted] website had offered you a credit/discount/gift card. We are inquiring to determine if this is something that they might have to work out on their system. While the order was declined on our side, it would be [redacted] who would also be able to see the declined transaction, and able to move forward and assist in reissuing the value of the gift card. If they are unable to assist further, you can of course reach out to us again, where we may escalate this to investigated further for you.You can respond to [redacted]'s email or contact us at [redacted] if you need further assistance. Our Service Specialists would be more than happy to be of assistance.Warm regards,[redacted]

Consumer

Response:

In fact,they have offered me $85 credits to my Gilt account for a compensation.May be this is not a perfect solution for my problem,but I think this is a convenient option for both of us.So I decided to accept that.

Sincerely,

Review: I purchased a Bottega Venetta bag on Gilt Groupe. When I received the bag, I found out that there was no any certification in the bag to prove its authenticity. I immediately wrote to Gilt customer service to address this issue. Gilt replied and claimed that it was a vintage bag and there was no certification. However, Gilt NEVER mentioned that the authenticity certification of this bag was missing in the description of this bag on its website. The printscreen of the description can be provided to prove my words if requested.

I worte back to ask them either they provided a certificate to prove it was a real BV bag or let me return it if they could not approve. Gilt refused me to return the bag and avoided to show if the bag was authentic. The mails between Gilt and me can be provided to show how they avoided this authenticity issue on request.

Therefore, I am convinced that Gilt has sold me a FAKE bag! I feel like I have been tricked and very dissappointed to the honesty of this online shopping website.Desired Settlement: I want to return this bag and have it refunded.

Business

Response:

Hi [redacted],We're so sorry to hear that you’re dissatisfied with your purchase! We completely stand-by the guarantee that every item is the authentic label it promises to be.This product was sourced for Gilt by a trusted independent supplier and regrettably it didn't come with a certificate of authenticity because of this. From looking at the sale page the item was clearly listed as a vintage bag, and the description did not advise the item came with a certificate of authenticity. The bag was listed as final sale and we cannot grant a return for these reasons. We sincerely apologize for any disappointment that this might cause. Warm regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I can't accept this reply from Gilt. Every brand new BV bag comes with an authenticity certificate which is basically the only way to prove it is a real BV bag. Even though the bag I purchased is a vintage bag, the missing certificate, an important part of the bag, should have been mentioned on the description. But Gilt didn't do it and this is hiding key information from customers.After I pointed out this point, Gilt keeps avoiding the fact that they hid this important information from customers and just saying the bag was authentic, and has no way to actually prove it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Gilt totally ignores my consumer right. Even though it admitted its deceiving action of hiding key information, lack of authenticity certificate, to customers, it hasn't offered any solution to correct its wrong-doing. Gilt is so terrible that it destroys my confidence to shop online for luxury products on American websites. This low service and deceiving attitude disgrace its own reputation. I will spread the words of Gilt's terrible service and deceiving attitude on all online-shopping forums to warn others, and won't recommend shopping on similar kind of American online shops. I am very disappointed and shocked by how Gilt ignores its customers' right to know the details of its products, especially the second hand ones.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi there,I do sincerely apologize, and again, I can certainly understand how you feel. We are in the process of reaching out to the vendor for a letter of authenticity for you. Unfortunately, we are awaiting an update, but will notify you as soon as possible. Your patience during this process is much appreciated. Kindest regards, [redacted]Gilt Customer Service

Review: ,I place order#[redacted] and paid on [redacted] Nov at this company,and they promise order will arrive during [redacted] Nov-[redacted] Dec,till now I did not received my order,even can not tracking my parcel ,and I contact they for my order ,their member service always said my order arrived last week,this week next week but they also can not tracking the order and refuse provide any more information .I can not trust their words and I don't think they have delivery my parcel.Desired Settlement: Refund

Business

Response:

Hello [redacted],We sincerely apologize for any miscommunication or inconvenience you have experienced. We are currently expecting an unprecedented delay in the processing and delivery of our orders shipping to [redacted]. Our international team has started an investigation with your carrier on your behalf to try and resolve this as quickly as possible for you. We should should have an update shortly in regards to the delivery of your order.To make up in some small way for the inconvenience you have experienced, we have issued your account with a 15% discount, valid for your next order. The discount is capped at maximum redemption of $50.00 and will apply automatically at the checkout. It will be valid for two months from today.Again, we sincerely apologize for the inconvenience. If you have any further questions, please do not hesitate to reach out to us again, Warm regards,[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is first time I purchase from Gilt,but I am very disappointed for their service,I place order#[redacted] on [redacted] Nov,and them promise order will arrive during [redacted] Nov-[redacted] Dec,till now I did not received my order,I have complaint them last week,they offer 15% discount for my next order and will speed my order promise I will receive my order very soon,I trust them and closed the complaint file,but another week pasted,my still not received my order,and contacted Gilt they just say will arrive very soon,and ask me to contact the carrier.they have no idea when my order will arrive also. I purchased these item as a gift to my friend for specific time,bu now is invalid already,so I don't want waiting the parcel ,I ask them refund all amount of order. Please help me on this case,I very very disappointed for Gilt service.They are irresponsible company

Sincerely,

Business

Response:

Hi [redacted],I really am so sorry to hear that as of the time you responded you had not received our package. As my colleague had advised, we had been experiencing an unprecedented delay in the shipment of orders to [redacted] which resulted in many orders being delay passed the estimated delivery timeframe, regretfully, yours was among them.I have now looked into the tracking information however and from what I can see the order was delivered today the [redacted] of Dec.First of all I would like to confirm that this is indeed the case?Given the terribly experience with your first purchase I can certainly appreciate you desire to not ship with us again going forward and while we would not have been able to refund you for the package as it is still in transit, we are more than happy to allow the return of both items for a full refund back to the original form of payment, I would just kindly ask you to let us know if this is how you would like to proceed.As I said previously, I can certainly appreciate that you may not wish to shop with us anymore, however that discount will remain in your account until January the [redacted] for you to use should you wish to do so.Again, I really am so sorry for any and all disappointment, inconveince and disappointment caused, but do hope that this will prove to be more satisfactory.Kindest Regards[redacted].

Review: I bought two vouchers for a service from Gilt.com for "Blo Blow Dry Bar Signature ‘Blo Out", each for $20 with an advertised value of $40. At the time of purchase, I remember reading the fine print, very clearly. At no point did I see in the fine print that this deal was valid Monday through Thursday's only. I have two friends who also bought this deal. Neither one of them recalls seeing this so-called fine print.

I called the dry bar to make appointments for us, to be on a Saturday. The [redacted] informed me that the voucher was not valid on Saturdays. This was upsetting and she took my name and promised me her manager would call me back. That was on Wednesday, April [redacted]. That same day I reached out to Gilt.com and spoke with a customer service representative via chat. This was a monumental waste of my time. The chat representative could not even find the deal I was contacting him about and had to work to find it. He eventually emailed me a screen shot of the deal. I find this to be suspect. Gilt.com refused to refund my purchase and also refused an account credit. They recommended I contact the dry bar and they would be able to accommodate my request for a refund or credit.

The manager of the dry bar finally did call me back today, Monday, May [redacted]. She apologized but said the rule was Gilt.com's and she could do nothing. She could offer no refund, credit or other any other potential service. She suggested I contact Gilt because they could help give me a refund or credit.

The manager of the dry bar did mention something interesting, she said I was the only person who was being difficult when confronted with this fine print. Lots of other women, according to the manager, have just shrugged their shoulders and accepted the new condition that they too were unaware of and went on with their day.

Up until this detail was told to me, I thought it was likely I had just missed something, but the fact that myself, my two friends and several other woman experienced the same issue, suggests to me that there was some sort of advertisement that failed to disclose the Monday through Thursday condition.Desired Settlement: I would like a refund to my card used to purchase said vouchers. I would not mind an apology from Gilt.com for the massive amounts of my time I have spent on this disaster, but at this point, I will not hold my breath.

Business

Response:

Hi Revdex.com / Natalie,

We are sorry to hear that Customer is dis-satisfied with the voucher they purchased and also the customer service they have received from us. We have passed the feedback internally to ensure that we do a better job at providing answers to our members when they contact us.

Please find the link to the sale page: [redacted]

While the sale has finished the sale page is still up and there has been no changes to it. If you look at the What to Know Section on the right side it states: Available for use Monday–Thursday only.

All Gilt City offers are final sale and non-refundable and due to it we do try our best to communicate the terms on the sale page so that customers understand what they are purchasing and there is no disappointments. The contents of the sale page always come from each vendor directly. We would not be able to provide a refund or a credit in this case, as the terms that customer is unhappy with were listed on the sale page, as well as the vouchers that were purchased.

Kind Regards,

Gilt Customer Service

Review: Item returned for refund May **. Refund processed on June * according to Gilt Groupe yet I have no refund. When I contact them to address this, I'm told that the refund is pending, it can take 30 days, etc. The refund is not pending and they are holding on to the refund that they have processed on June *.

I call and get no resolution, just more excuses as to why I don't have my refund.Desired Settlement: A timely refund.

Business

Response:

Hi there,We have advised the member on June [redacted], June [redacted], Jun [redacted] and twice on June [redacted] that the refund on this return has been settled and this refund has been issued from our end.As per [redacted]'s terms of service, it can take up to 30 days for a refund to be processed and settled with them.I apologise for any inconvenience this has caused the member but as the refund has been issued and settled by ourselves since June [redacted], we cannot expedite the processing of the refund with [redacted]. Kind Regards,Noel,Gilt Customer Service Supervisor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have spoken to [redacted] on several occasions and they are not showing any "pending refunds" from Gilt Groupe. This refund that this company is stating has processed would show up on my [redacted] account as well and there is nothing from them. When I ask for help in tracking the refund, they excuse it and say to check with [redacted]. I have checked with [redacted], and each time they say there is no refund or pending refund from Gilt Groupe. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

As requested, a screenshot of original order dated May ** to Gilt Groupe with verification of payment has been provided. Also provided, is a screenshot showing that no refund from Gilt Groupe has been received via [redacted], on or around June * or anytime after June *. Gilt Groupe is stating that the refund was processed through [redacted] on June *, and [redacted] is stating they have not received a refund for this transaction, nor is there a pending transaction for a refund. On June ** I contacted Gilt Groupe to verify the [redacted] email address used for the refund they are stating has been completed. Dennis with Gilt was able to verify the correct address.There has not been any form of resolution from Gilt Groupe as how to accommodate me, the paying customer. They simply state, the refund was processed. That is it. It's [redacted]'s fault that this refund hasn't shown up in my account. I have not been met with such resistance from a company that survives on returning customers.

Business

Response:

Hi [redacted]We are so sorry to hear of the ongoing issue with your refund to your [redacted] account.[redacted] had contacted us to dispute the refund and in this instance we have accepted the dispute, as per [redacted]'s terms and conditions it can take up to 30 days for the refund to process into the members account.We accepted the dispute on the [redacted] of July.Should you have any further queries please do not hesitate to reach out to us.Kind RegardsSteveGilt Service Support