Gilt Groupe, Inc.

Hi there,Unfortunately, while we may have had the set in stock for a limited time, due to the flash sale based nature of the website, these are expected to be sold out quite quickly. As my colleague had stated, since the is not available for you to purchase, we can only add you to the waitlist, so that you may be notified once the set does become available again. While we can see the transaction information, we cannot see the entire card details. Since we are only able to refund back into the original form of payment, in this instance, we can only recommend that you reach out to [redacted], as since they were the issuer of the card, they would be able to see the refund transaction take place and assist further. Lastly, while we do have other items available, we would not be in a position to send them to you. Even under an exchange, a replacement order would need to be made for a shipment to occur, as we would not be able to ship a replacement seperately. Again, my sincerest apologies for the inconvenience and disappointment, however, as this order has been refunded, there is nothing else we can do to assist. Kindest regards, 
[redacted] 
[redacted]

Hello,
 
Thank you for reaching out to us.  Can you advise me of your order number and I will certainly look into this matter for you.
 
Warm Regards
 
Rachel 
Customer Service...

Supervisor

Terrible Customer Service. Ordered item, website accepts order, only to receive email later in the date that they can't fulfill the order. Go to the website, see that the item still shows available, order again - same result. Then I order a different item, it ships, but it is not what I ordered, and not what shows in the order confirmation on the website. Then have to jump through hoops to get a refund.

The reason the orders were cancelled was because of Terms of Service abuse.
 
The terms of service are as follow " A $15 GILT promotional gift card code to [redacted] or [redacted]. Redeem in app by
class="aQJ">4:59 a.m. ET on Wednesday 8/**/2016. Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5th.Promotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Limit one per person."
 
The member redeemed numerous gift cards which breached the Terms of Service outlined above.
At the time of the first call only one order had been flagged as having multiple gift cards applied to it so that is why that was cancelled.It was later flagged that the member in question had other orders with multiple gift cards which therefore breached the terms of service so that is why they were cancelled.

I ordered 3 pair jeans on March **. Months later and 2 phone calls to them they ship one pair. They tell me the rest are out of stock. So the prices are low but that doesn't mean you will ever get what you order. It's not a reliable website. They don't stock anything just pass orders along to others. Maybe you get what you order maybe you don't.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After experiencing terrible customer service, I am not interested in a credit. I would please like a refund. The credit card that I used for the purchase is no longer active. Therefore, I would like a check refund to be sent.
There are no records of a call, because I chatted online with a Gilt representative. I had initially sent an email, but decided to chat with a representative because it was more convenient. I received the email response from Gilt after my online chat. The representative I chatted with clearly advised “We would not be responsible for remunerating you if the voucher has expired and the vendor is no longer in business” followed by “You can certainly contact our Customer Service team to speak with a supervisor… My supervisor would only be able to advise of what I just have done now”.
The email response from Gilt advised me to try to contact Shawna Suffriti Photography in any way possible. I told them in my original email that I could not contact them and their website is down. I am not sure what more they want me to do to try to reach out, as I have already exhausted all of my
options.
Sincerely,
[redacted]

Hello. I am sorry to learn of the difficulty you had with your order. I can assure you we are extremely apologetic for the given circumstances. If an order is missing in our warehouse we would cancel the order before customer consent to prevent a pre authorized hold for the charge pending on...

your credit card. We then notify our members. Orders must be canceled if they are missing or short shipped they cannot continue to process with no outcome or delivery. I believe we issued a credit to your account to compensate for this inconvenience. I have reissued the promotion to your account for you as a courtesy. It will be in your account for one month and will apply to one order.Best,[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not complaining about the arrival of the goods but the fact that the $2300 "outdoor Furniture set" began to fall to pieces after three months of use. They will not give me information on the manufacturer [redacted] and seem to think they can sell something that is this poor quality with no recourse.I have photographic evidence of the how this product looked after four months. It was not advertised as disposable furniture. This company needs to be stopped from selling poor quality products that are not advertised as such.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello [redacted],
 
I hope you are well.
 
I have looked into this matter for you and I am sorry for any inconvenience caused. I have reviewed the images on the sales page and the images that you have forwarded in and I can see that what you received is the correct...

item. 
Due to this we would be unable to accept a return on your wallet as what you have received is the correct item and it was noted as final sale and non returnable on the sales page.
 
Sorry for any inconvenience caused.
 
Best,
Cian

Hello
Upon looking into this we can see the order was placed via the Mobile Web application on Apr**, 2014 10:02 PM EDT
This order was cancelled as per the members request on Fri, ** Apr 2014 09:06:33 -0400.
Should the member have any further queries...

please do not hesitate to contact us.
Best Wishes
[redacted]
[redacted]

Hi thereWe have reviewed this complaint and have made a one-time exception to have the $69USD refunded to the member. This will be refunded within 7 to 10 business days. Warm regards[redacted]Gilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer}
Gilt always repeat the same words,I can not see anything they want settle my complaint ,I can not accept their solution.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,I do want to sincerely apologize for any inconvenience, frustration and disappointment caused by this order and it's delivery. At Gilt, we are very focused on trying to bring the best shopping experience possible, including easiest and cheapest possible delivery, while still...

maintaining reliability and speed. After taking a look into your order, I can see that according to the tracking, the package was delivered as of today, is this correct? Please let us know, and rest assured that your experience has been noted, and passed along as feedback to the relevant parties. Kindest regards, [redacted] Gilt Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
While I am disappointed that Gilt has refused to take responsibility for their false advertising, I accept the refund to my credit card and see no reason to pursue this further. I would advise future consumers to be wary of purchasing from Gilt City. 
Sincerely,
[redacted]

Hello [redacted],
 
I am sorry for any inconvenience caused here. I can see that the terms of the discount were supplied on the post card that was delivered indicating the $75 cap to the discount. All of our discounts do have caps and this would have been shown at the checkout before you submitted your order showing the $75 discount. Due to this we would not be able to provide more of a discount on your order.
 
Sorry for any inconvenience caused.
 
Best Regards,
Cian

Hi [redacted], 
I have asked our Order Management team to look into your account and unfortunately it seems like your order was not successfully submitted. At this point, we would advise reaching out to [redacted] directly as there is no transactions showing up on our side. 
/>
Many Thanks, 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I already talked to their customer service at that number before I submitted the claim. They are not making any effort here.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hi There, 
I have reviewed your account and can see from the notations on your account that there is currently a dispute on your credit card in regards to this purchase.
Regretfully when a dispute is opened we are unable to assist you further in regards to your inquiry, we would...

advise you to reach out to your credit company. 
Kindest regards, 
Denis
Gilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company has been negligent on all aspects. I am attaching a photo.. the LEFT side of the photo shows the FAKE bag the sent me.. it has NO authenticity label sewn into it which EVERY bag has and there is no sewn in branding logo which every TEAL bag should have as well. They told me in order to prove its fake I have to take it to Chanel.. which I did and they verified its counterfeit. This company then proceeded to tell me they would get an authenticity paper to me.. they cannot claim to Authenticate anything especially something no longer in their possession so what would they be authenticating? The label in the handbags are what authenticates them and this bag has NONE. If this company stood behind their "authenticity promise" then they would have no problem refunding me but they know they stole $3,000 of my hard earned money and sold me a counterfeit bag. I do not accept their bogus responses because they are not practical or reasonable. If you have a piece of art.. it comes with a certificate of authenticity.. if you buy a REAL handbag.. it comes with proof of authenticity as the serial number is SEWN INTO THE PRODUCT. This bag which is a cheap piece of fake leather comes with nothing but a headache and empty words.  They cannot take advantage like this.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I used to LOVE this store. I bought many things from them. Sometimes, the "non-returnable" items (stupid idea anyway) were NOTHING like they were described. They would advertise an item as non-returnable and ship you something that was not even close to the photos or description. They used to have humans working their customer service that understood and helped resolve the issue. Similarly, with their insanely slow new shipping times, they used to give you some leeway with their tight return policy. I just had a baby and I missed the return deadline by a day, now they won't make an exception for me. But I wait months for a small item I paid good money for (everything on there is GOOD MONEY and not cheap!) For things like baby clothes, making someone wait 2 months could mean the clothes are unusable. Same with seasonal goods! Shame on them for such slow shipping. I ordered a dress 1.5 months in advance of my daughter's first birthday and it did not arrive within the time frame. Customer service can care less and doesn't want to help you, offer a small $10 credit for your time, or do anything to show their sympathy. They will also cancel YOUR order randomly because it is "out of stock" all the sudden, again NO SYMPATHY, no small gift card for your trouble or a free shipping coupon. They are jerks. I won't keep shopping here and throwing my money at them. Usually they aren't even the best price.