Gilt Groupe, Inc.

Hi Gio,I have reviewed your order and the issues you have raised with us in relation to your rolex watch I am unable to depict any issues with this Vintage Rolex WatchYou have received the item correct as described and as advertised. I can also see that there has been a
number of chargeback requests made against this order which have been declinedThe item is final sale and non-returnable we are unable to issue a return for this watch in this instance as it is correct and received as advertised.RegardsDenis Customer Service Supervisor

Hi there, Thank you for forwarding this to usI have reviewed this and can see that we reached out to the member on July *** to advise that the issue had been resolved and that she could now use the voucher. However, we understand that the member is not happy with the experience and based
on this, I have invalidated the voucher, refunding the member in fullThe refund will reflect for the member in three to five business days. Warm regardsPaddyGilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As you see from my attachment Gilt's email said 30% off everything baby and kids which is their category that has all the kid itemsIt does not say anywhere on the email only for specific items and there was no fine print on the website itselfIt stated everything in baby and kids is 30% off and they should have took ownership of their mistake and honored their email To not give their customers what they promised is advertisingI understand that Gilt put 15% off code on my account but that is not the 30% that was originally stated
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Sincerely,
*** ***

Hello ***,
Thanks for getting in touch
I have looked into this and unfortunately we would be unable to provide a refund for this voucherThis was noted as final sale and non returnable and the sales page does state "Credit must be redeemed in full; no
change or credit returned"
I am sorry for any inconvenience caused here
Best Regrads,
Cian

Hi ***,
I have reviewed your order for the item Warfield & Grand Leather Loafer, which had Estimated Delivery:Fri 1/**/to Thu 1/**/and was delivered to you well within the estimated dates on Jan***.Your order for
the *** *** Compression Tights I can see has Estimated Delivery:Wed 1/**/to Wed 2/**/and is currently in transit to you and I would anticipate that this purchase will bedelivered well within the estimated dates.These Estimated dates were advised on the product page and also at checkout prior to purchase, which in this instance would not warrant a refund of shipping for these purchases.RegardsDenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I deleted the responses that I received from Gilt, assuming that I had been removed for their notification listI talked to people at Gilt and was told several times that there were IT issues but it would be taken care ofSo I went further and reported Gilt to the Revdex.com not once but twice in the past weeks and was told I would be removed and I'm still as of yesterday 5/** receiving notificationsSo clearly I have not been removed
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Sincerely,
*** ***

Hi there,
After taking a look into this order, I can see that the Member was speaking to myself recently concerning this order
Unfortunately, we were not able to source the missing side rails for the bed, as we were out of stockReaching out to the vendor directly
to try and source the missing rails was unsuccessful, as the vendor who had supplied these was unresponsiveAs such, the member has been refunded, offered a HomeDirect pick up for the bed that was missing parts, and had offered $Account Credit service gesture, as well as trying to see if there were any other similar styles/priced beds available on our siteAt this point, the Member did not state on whether they would want the pick up, and had terminated the call
Kindest regards,
*** **

To Whom it May Concern,In relation to the order referenced, we advised the member we would not be able to accept a return as it had passed the day return policy noting "Eligible item(s) must be returned or exchanged within days of the item shipped date or as otherwise stated on the
item return policyReturned items must be unused, unworn, unwashed and undamagedPlease return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes." Our return policy can be viewed at: ***.We have made the exception for the member to return this sweater for Gilt account, outside of our return policy, and have emailed them with the return instructions. Kind Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My problem is not that there was a markup, but the fact that the company did not NOTIFY the customer that there was a maon top of the currency conversionUsually when you see a price in USD, and the checkout process converts it to your local currency, a reasonable shopper would not expect to see a markup on the itemThis is a hidden charge and is poor business practiceAlthough the difference is not that big (under $20), I don't agree with the way the company runsFYI, when I log in under my account, the price of the item still shows as $79USD and not the marked up price.
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Sincerely,
*** ***

Hi ***,I regret to hear that there was some confusion with your orderIf an order goes into review due to a discrepancy with the payment, we do send an email to the member to advise that there was an issue with their payment and to contact us, we do not state that the order will be not be
charged, as we would continue to attempt to authorize the payment.A pre-authorization hold can be placed on your account if the payment is authorized from your financial institution but we do not charge until an order has shippedAs your order has shipped, you would see the charge for that order on that date of shipment.As we never received any communication to advise that you wanted to cancel the order, we did not cancel the order.I’m sorry for any confusion regarding thisLet us know if we can clarify any further, you can reach us at ***.Thank you,***,Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm not satisfied and I want my refund !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
In regards Complaint ID ***We have looked into this and can see UPS have
mistakenly delivered the package to an incorrect address
UPS are currently in the process of tracing the package to try and locate and redeliver, unfortunately we have no replacement flatware sets available to send out to the member
We completely understand why the member is upset and sincerely apologize for any inconvenience caused
To resolve this matter we have refunded the member in full for the order including any shipping costs, should UPS find the package and deliver to the correct address we will not require the package to be returned and will not look to recharge for payment
We have also contacted the member directly and updated them with this information
Best Wishes
***
Gilt Member Support

Hi ***, This offer was not advertised incorrectlyIt was noted at the time of purchase and indicated what was included in the offerIn this instance and as a major exception on your account we have invalidated your voucher for Blue print cleanse and have issued a full refund to your original form of payment, please allow 3-business days for this refund to populate back to your credit card on file.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I bought one Louis Vuitton and they sent me twoone of theach bag had stains in it and 2nd one I don't know why gilt sent me therefore gilt is nothing but a scam who trying to sell me used bags I am not happy at all and would like to return both bags and get full credit why can't I just return both bags? what is the reason they are not taking their used bags back? I will never keep these bags at any cost as I can't aafford not I m satisfied please help me to return both why gilt don't want to take back the bags? because gilt push customers to keep used accessories I don't want to keep them at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I Completely understand your frustration, please let us know if there are any issues after delivery.Regards,John

Hello ***,Sorry to hear you are receiving Dujour Magazine without your request to do so.Please contact us at *** or ###-###-####, so we can assist you with terminating the receipt of the magazine. Sincerely,Gilt.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The creases and pock marks are as clear as day Who else should I send the pictures to?
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Sincerely,
*** ***

Hi ***, I am sorry to hear that your unhappy with our exchange policy this has been in place since our website was launchedI will certainly pass on your feedback in regards to this on your behalf. When you placed your order with us you had agreed to our terms of service in relation to placing orders and how the returns and exchange procedures work. Regretfully we do not have the administrative ability to reship an exchange to our membersIf members do require an exchange they can do so by placing a new order via the returns/exchanges section via your gilt account, once the original item/order has been received back in our warehouse you will receive a full refund to your original form of payment. RegardsDenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Per my order record and attachment prove that I order stroller not the seatAnd previous website product information was StrollerPlease check my attachmentThe description was STROLLER not the seatPlease gilt honor the orderI can't accept they just send a seat to meI don't accept return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for responding back to me *** The issue here is two-fold: 1) the definition of the color "Navy Blue", in light of their verbiage "slight variances in color.."My contention is that this is not a variation in color It is a completely different color than advertised They could call a pink rug red, but (most) anyone can discern pink from red and it is a material difference They also said that I could search "Navy Blue" on their site and would come up all sorts of different blues, which supports my claim that they view "Navy Blue" as an arbitrary color, when in fact, it is a very specific color Why didn't/don't they simply call the rug "Blue" then? That would alleviate this entire issue AND 2) Their response is not in line with best-in-class service--- they refuse to either return the rug, offer a partial refund, or even a good will credit What kind of service is that? They don't stand behind the products they sell (nor do they provide accurate depictions of those products and refuse to "make it right" when products don't match their descriptions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***