Gilt Groupe

In the past month, I have purchased three items from Gilt Groupe After the second purchase, I made sure I selected the offer for free shipping as I planned to order more merchandise As I started the process of ordering more merchandise; I was quickly aware that the unlimited free shipping "gilt unlimited" was not offered I wrote an e-mail to the customer service rep and the representative replied with a rude response, pretty much saying that my argument was invalid and it was okay for me not to be a Gilt Customer in the future I will never spend my money via Gilt online shopping again and advise future customers to pay attention to the details as the unlimited shipping option is a scam

Hi ***,Unfortunately, the seat was never shippedThis item has a carton count of two however only one shipped from our warehouseUpon investigation it appears as if there was an inventory error and we never received the seat from [redacted] therefor we are unable to ship the seat too youAgain, our sincerest apologies from everyone here at GiltWarm regards, Jessica Customer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

No I do not want to purchase at the price - I want to purchase at the email price that was sent to me at 6:am this morning " [redacted] "

Better [redacted] Bureau: I have reviewed the response made by the [redacted] in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Just a note, I do appreciate GiltCity made an effort as [redacted] never got back to me, through the phone or email Sincerely, [redacted]

To Whom it may concernI can see that the member in question has received a full refund for their order back to the original method of payment on January ***ThanksGilt Customer Service

Hello ***, I hope you are keeping wellI am sorry for any inconvenience caused hereI have again reviewed the images that you have sent in and compared with the images on the sales page, you did indeed receive the correct itemDue to this we would be unable to accept a return on this purseBest Regards,Cian

Hi There,Regretfully we do not compensate for time taken on your behalf to get resolution on this nor do we compensate for other issuesRegardsDenisCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not true None of the emailed invoices state that this is non refundable items And it did not state so on the order form Thank you! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not use my [redacted] email in this communication with Revdex.comAs stated clearly in my complaint, I used an email that is exclusively used for [redacted] Unless [redacted] 's email database was breached by hackers and the email address I used stolen and repurposed for spam, there is no other explanation that [redacted] shared that specific email with outside advertisers So the two options are as follows [redacted] shared my gilt specific email with advertisers [redacted] has been hacked and has not realized or released this information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseGilt Groupe acknowledge the truth of my complaint and offered $to settle without returning the shoes in an e-mail message on March **, I can provide this document upon requestI Leo have the photographs I provided Gilt Groupe proving that the shoes were used and not new.I even offered to settle for $and then $Gilt Groupe refused to work with meEventually, no one responded to my requests for assistance.I respectfully decline to return the shoes, as Gilt Groupe has already offered to refund money without a returnI expect a full refund in the amount of $to settle this matter today Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First I'd like to thank Revdex.com for helping me with this .I received their reply, but I couldn't accept their solutionThey offer two solutions The first method is to return the goods, but this goods had been charged dollars customs duty when the customs are passed (please see picture 1, Customs tax payment certificate) .According to the customs regulations of China, the fees will not be refunded and GILT said I needed to take the loss myselfIthink this should be taken by GILTI reminded them that they should pack up before the goods were shipped, and they promised to pack them well (Please see picture 2)I contacted them in time after receiving the goods, and they admitted their mistakes in packing(Please see picture 3,4,5)So I think they should compensate me for my tariff loss.In addition, I only paid $for this item, and now the price is $If I return, I will have to pay $for re-purchase.And what I don't understand is that I didn't promise to return it, and they decided to create the return process for me, They privately created the return process for me without agreement.Therefore, I think if I choose to return the goods, they will have to return my money and pay my duties and compensate me for all the loss The second solution, they say I can keep the goods and compensate me for the loss of $I can't accept itWhat's the basis for my compensation of $40? Why did their mistakes cause me so much trouble, but only to take on such a cost? They thought their big mistake would be worth $40? Thirdly, I asked if I could ask them to help me with the WMF after-sales maintenance, they said, I need to contact myself? Why did their mistakes give me so much trouble, and they were not sincere in solving the problem, So I was very disappointed with the business environment and the laws of the United States In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi There,We are regretfully unable to provide proof of authenticity for shoes I do apologize for any inconvenienceAs previously advised we'd be happy to make an exception to our policy to facilitate a return of this pair for a refund of account credits to spend on our site.We completely stathe guarantee that every item is the authentic label it promises to be.Kind RegardsDenisCustomer Service Supervisor

Hi [redacted] , I'm sorry to hear that you were having trouble redeeming your voucher I would encourage you to reach out to Boxed Customer Support as they should be able to resolve this issue quickly for you, they can be contacted at [redacted] This offer is final sale and non refundable and needed to be Redeemed by 0316, if you encountered issues redeeming your voucher you would need to reach out to vendor in this instance for further assistanceThis voucher has now expired and May be used to obtain the discount stated on the Voucher until the “redeem by” date stated above; after that time, and for a period of years from the date of issue, the Voucher may be redeemed with the Vendor for the services stated on the voucher equal to the value for which it was originally purchasedKindest regards, [redacted] Gilt Customer Service Supervisor

Hi ***,Thank you for reaching out.We're so sorry to hear of your dissatisfaction with this matter and I certainly understand how frustrating this matter must beHowever as per our terms of membership, "Gilt may, in its sole discretion, choose to not process or to cancel your order in certain circumstancesThis may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Gilt deems appropriate in its sole discretion"We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,CianCustomer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Hi ***, color="#626262" face="verdana">From notations on your accountI can see that you were in contact with us in regards to this matter and we have refunded you in full to your credit cardThis was completed for you on 122016, please allow 3-business days for this to process back to your cardRegards Denis Customer Service Supervisor

Hello, Thank you for reaching out to us today I am terribly sorry for your disappointment with our most recent promotion [redacted] This promotion was subject to terms and conditions which were started on the promotion and also at the checkout of your purchase which I have attached for you.Receive 30% off your purchase from select sales in the "The Cold Weather Shop" event (the "Discount") (Maximum Discount of US $75) using promo code [redacted] at checkout, valid only on Gilt.com (Women's), excluding taxes, shipping and delivery chargesNot valid on Gilt Men's, Gilt Kids, Gilt Home, Gilt City, on Gilt Travel, or in the Gilt Store within Saks OFF 5THDiscount will be valid at @ 12PM EDT through 10/***@ 12PM EDTDiscount is non-transferable, must be used in a single transaction, cannot be combined with other offers, and may not be used toward the purchase of Gift CardsDiscount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is cancelled or item(s) are returnedDiscount will not be revoked if the item is exchanged for the same item in a different sizeDiscount may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one (1) Discount per customer

Hi [redacted] ,Thanks for reaching out to us through the Revdex.com.I have looked into this complaint in detail and note that this issue has been raised on a number of occasions over the yearsWe have advised, per the vendor that they are willing to work with you and put your expired vouchers towards a credit with the vendor, which they will honour.Sadly, we cannot provide a refund here for these reasons and those already outlined to you in previous correspondence.I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer ServiceManagement Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer} Gilt always repeat the same words,I can not see anything they want settle my complaint ,I can not accept their solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Hi ***,Im so sorry this has been such a long process for youWhen we spoke to XPO last on 11/ [redacted] we were advised a sweep would be done for this order and that this would be done on 12/ [redacted] at which time they would contact you to arrange deliveryI can see this did not happen until today 12/**I have been in touch with [redacted] at XPO today who has advised me a delivery agent will reach out to you by the end of the day to schedule delivery.I have also gone ahead and refunded the shipping charge on this order as per the order notes.Im so sorry for any inconvenience caused.Regards,Gilt Customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't understand why don't you guys issue my coupons back because it was not my fault that you people never informed me same dayThat the order didn't go throughIt was your customer service problem for not following the orders on timeI lost my coupons and I want them back worth $for members of my familyOr reprocess my orderYour apologizes cannot get back my order or my $ I want my order or refund of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***