Gilt Groupe

Hi [redacted] ,Firstly I would like to apologize for the poor experience that you have had in waiting to receive your throw, and rest assured such delays are not at all a common occurrence here at GiltI have taken a look into this further you and sadly as yet, we do not have any further updates with regards to the status of your order however our team are actively investigating this for you and we have been advised as of today that they have attempted following up with the vendor again.I do apologize for any misinformation here however with regards to a refund, and certainly we would keep any charges from a member for any orders that cannot be shipped and have not yet bee shippedI note that this order was placed using credit issued to your account from our T-Mobile $gift card promotion, and I would like to clarify that in this case should you wish to cancel the order, you will receive this credit back to your Gilt accountIf the order is cancelled, this credit will automatically be issued back to your Gilt account and it will stay valid for year.Our team are still investigating this delay for you however owing to your inconvenience we are happy to accommodate your preferenceIf you would like to advise whether you wish to proceed with this order or if you would like to cancel it, please let us know and we can advise our vendor management team of your preference, and we will ensure that this credit is reinstated to your Gilt account.Warm Regards,Nicole

Hi there, Thanks for coming back to usAs previously advised, there is a dispute linked to this order and based on this, it cannot be progressed further with Customer ServiceThe member should maintain contact with the bank in questionDisputes of this nature can take up to days to be resolvedWarm regardsPaddyGilt Customer Support

Hi [redacted] ,This sale page did indicated that you were only eligible for the hot foodI apologize for any confusion hereAs this sale is still ongoing I have refunded your credit card for you.You will see this settle in 3-days.Best Wishes, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Business, [redacted] ***, has not not responded to or acknowledged any e-mails and this identical request over the course of the past years, even with the Gilt Groupe's intervention Gilt's reply and assurance are disingeneous, given that they claim to have reviewed the entire history of the transaction, provide no proof of their past and current assurance and outrightly refuse to provide a refund upon their own failure to perform under the terms they themselves set Moreover, I do not want to be a client of CrossFit East River, much less work something out - implying a lesser, unstated, vague deal to my further disadvantage that Gilt is now offering [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Since they neglected the pictures again and again, and repeated the descriptions which I regard as escaping their responsibilities, I advice that they put the bag in the “fair” level, because it fits all the descriptions of “fair”(Heavily usedVisible signs of wear that impact the appearance of bag.)but not “good”(Regularly usedShows more signs of wear on leather and or hardware but appearance of bag is good overall.).I think you they understand that their descriptions(signs of consistent handling on leather/hardware; wear to lining, hardware and drawstring, scratches, scuffs, and black) of the bag seems to fit all the things that are seriously destroyedSo they mean that they don’t need to be responsible for any seriously destroyed things they will send to consumers? Everybody knows that language is vague while describing the quality of a product , far less clear than picturesPictures are the most vivid and clear tools for consumers to get close to the products that they want to buyWe need the real pictures of the product so that we can know the real quality of it and decide whether to buy it or notOtherwise, there is no need to put the pictures of the product on the internet for consumersIsn’t it ? Their putting the pictures that are totally different from the reality really disappointed me! What they did not only wasted their time they spent on PS, but also cheated their consumers who trust themContrast The irony is,they dare not to constrast two kinds of pictures which have a huge difference In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there, Thanks for getting in touchThe member was part of a small group of customers for whom the returns process is being testedIn the email communication to the member, it stated that all items eligible for return under this new scheme would be shown on the members account on Gilt In this instance, the member was looking to return purchases from March and December which fall outside of the day return period, an aspect of the policy that has not changed(The policy is being tested on items that can be returned as opposed to the return period)I apologise for the experience that the member had with our customer care team and will have the contacts in question reviewed as part of our ongoing quality improvement processes, we really don't want any members leaving us saying that the level of service was anything but excellentIn this instance, the returns cannot be granted for the reasons stated aboveI am so sorry that I cannot provide a more favorable responseWarm regardsPaddyGilt Customer Service

Replied to Member in seperate email, allowing return

Hi There, I’m so sorry but unfortunately I’m unable to source an account using the email address providedMight you perhaps use a different email address to shop on Gilt?At your convenience, please forward to us either the order number or the email address you use to shop with us and we'll be happy to look into this further for you.Yours in style,DenisCustomer Service Supervisor

Hi ***,Thanks for coming back to us on this.Sadly, we are unable to offer negotiations on price and if the price has changed due to the error being noted, then this new price is the price which will have to be paidI'm sure that you will appreciate that a bed, which normally sells for $1,000+, will be an error if it is on sale on the sale at $39.I apologise for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Hi [redacted] ,We have reviewed this again for you and we cannot discern any differences between the item as it was shown on our sales page and from the pictures you have sent in to usBased on this, we cannot facilitate for a return of this I do apologize that I cannot assist you further on thisÁine Gilt Customer Service Supervisor

Member has been contacted via email on 03/**, and have not heard a responseMember has been provided specific contact information in regards to the voucher redemption, as well as being issued a Service gesture for the inconvenience Thanks, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They said they would contact me about sending it back - and I'm now awaiting this contact Sincerely, [redacted]

As per the members response the website did not state that these particular shoes did not come with heel taps, if the item had included heel taps we would have included this in the item description As there were no heel taps included in the description we will not offer a return and refund as the shoes were shipped to the member as described on the site Best Wishes [redacted] Gilt Member Support

Hi ***, I'm sorry that you are unhappy with the wallet as you have received itI can advise that I, as well as my colleagues, have reviewed the pictures you have sent in and compared them to each otherWe cannot see that there is any difference between the wallet that you have received and as to how it was shown on the sales page.Due to this and as this is a final sale item, which was stated on the sales page prior to purchase, we cannot facilitate for a return in this caseApologies for any inconvenience causedAine - Customer Service

Hello Tremecca,I hope you are keeping well.I am so sorry for the inconvenience caused hereI have gone ahead and created you a return for your shoes so that you can return them for a full credit card refundYour return label is available for you in your returns and exchanges section of your accountOnce we receive these back in our warehouse, you will be notified via email in regards to your refund.Sorry for any inconvenience caused here.Best Regards,Cian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My stuff was never delivered the business has my hard earned 2000$ with them and they are refusing to give me a refund for a product they never even shipped to me I bought this during Black Friday and black Monday and if I have to buy this again I will not get the deals anymore I demand a refund with penalty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To print the return label, the buttons had to appear to prompt the actionThe buttons were not presentI was able to view the order, not print the return, then contacted themI have even sent screenshots for reference which hasn't been acknowledgedGilt had not once addressed the root cause of the issue, or specifics of the situation, only offered the same generic response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, I'm very sorry to hear of the negative experience you've recently had with us! This is of course not the experience we want out members to haveThe reason we would not accept a return or cover the costs of repair for this particular purchase is that we have a day return window policy, and as these were purchased back in June, it is difficult for us to gauge natural wear and tearIn this instance however, we'd be happy to make an exception to our policy to facilitate a return of this pair for a refund of account credits to spend on our site.We completely stathe guarantee that every item is the authentic label it promises to beWe deal with designers and independent partners directly to ensure all products are the authentic brand as advertisedPlease advise if you'd like us to reactivate your account so we can facilitate this returnI have notated your account with the detailsLet us know if we can help in any other way or address any further concernsThank you very much, Jamie, Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The reason the orders were cancelled was because of Terms of Service abuse The terms of service are as follow " A $GILT promotional gift card code to [redacted] or [redacted] Redeem in app by class="aQJ">4:a.mET on Wednesday Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5th.Promotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one per person." The member redeemed numerous gift cards which breached the Terms of Service outlined aboveAt the time of the first call only one order had been flagged as having multiple gift cards applied to it so that is why that was cancelled.It was later flagged that the member in question had other orders with multiple gift cards which therefore breached the terms of service so that is why they were cancelled