Global Cash Card Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
When you are locking someones funds because a question was asked as to WHY they are being double charged, and then not providing an email address/contact info, then people get a little testyI work in finance and have never had a card locked by asking questionsThe next day when I called back to confirm the fax #, one of your representatives said that I could SCAN my CDL to them; not once was that option provided to me the day beforePerhaps in the future, you should let your customers know that they can scan OR fax their information and provide email contacts when one requestsIt felt like a completely shady situation for me to be in; especially when different search engines provide different information and multiple fax #'s, that I was not willing to just FAX my personal info into the wrong hands

Our records indicate that this complaint was not filed by one of our cardholdersDue to privacy reasons we are unable to provide any type of information to a third party in regards to this cardholder's accountIn order to be able to remediate this matter we will be contacting the cardholder
If we are unable to get a hold of him he can contact me at *** ext***

Our records indicate that you initiated a dispute claim on June 21, 2017. Our dispute department requires you to complete the form that was sent to you and return to us within business days of when you initiated the claimin order for your account to be reviewed to receive
provisional creditIf you fail to send the completed form by July 6, 2017, it may take up to days to finalize your dispute claimWe empathize with your frustration and would like to assist youIf you have any further questions please contact our dispute department at ###-###-####

Revdex.com:
I specifically asked them to mail the forms to the medical facility I was staying at and also had the facility fax documentation over about my staying there In December when I called they told me the dispute forms were mailed to an alternate address When I called back in January I spoke to the same girl and she even admitted she remembered me Even though I told her to mail it to *** she mailed it to *** which was wrong Listen to the call please
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for your inquiryWe empathize with your frustration however our records indicate that the check was canceled per account holder's request and refunded back to their account on October 03, Please contact us at *** if you have any further questions

We apologize for any inconvenience the customer may have experienced Whenever a customer is attempting to file a dispute claim for a potentially unauthorized charge, we block the card as a security measure to avoid further unauthorized charges to occur in the account This is also
required per VISA regulations Our dispute department agents are trained to clarify the difference between transactions, which were actually unauthorized or not recognized with the help of our customer. We do in fact offer overnight replacement cards that are not personalized Our records don’t indicate that a request was placed for one during the original call from Mrs*** Personalized cards cannot be sent overnight since they do have to be ordered and manufactured On 11/28/requested a card to be sent to her via Fed Ex overnight delivery We can confirm that the customer requested to speak to a supervisor on 11/29/after she received her replacement card and realized that it was not personalized Unfortunately, due to high call volumes a supervisor was not able to take her call immediately Mrs*** was offered a call back from a supervisor but she disconnected the call Since this complaint was filed, the customer received her card and has been able to access her funds Also the outcome of her dispute did not end in her favor A signed sales receipt has been sent to her as per her request We would like to have the opportunity to speak to the customer so that we may check our logs and provide any additional training to our customer service representative where necessary Global Cash Card takes pride in providing world-class customer service Should the customer need further assistance, she can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone ###-###-#### Ext ***

Thank you for
your inquiryUnfortunately we are unable to locate your account with the
information provided. If you have any further questions, please contact customer service at ***

Thank you for your inquiry Unfortunately we were experiencing phone issues on August 28, when you attempted to reach us I can assure you customer service is available hours a day, days a week, days a year We have credited $in fees to your account I
apologize for any inconvenience this may have caused you and welcome you to contact customer service at *** with any further questions

We apologize for any inconvenience you may have experiencedOn 10/15/we received a copy of your *** Receipt, however because of a few complications on ***’s end we were unable to locate the funds in a timely mannerAfter further investigation on 10/19/a load of $was
made to your account and is available for you to use. Please contact the customer service number listed on the back of your card if you have further questions

Thank you for your inquiryWe apologize for the extended hold time and for any inconvenience that you may have experienced as we have been experiencing higher call volume than usualWill take all necessary steps to either provide additional training and/or disciplinary action with our customer service professional for your negative experience. Global Cash Card takes pride in providing world-class customer service and will always take the necessary steps to continue with this tradition. Per our conversation today, we have credited your account with the total disputed amountPlease don't hesitate to contact me at ###-###-#### if you have any questions. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. that's all I ever wanted from the beginning as for disconnection due to profane language yes, I was frazzled they put me on hold for over three hours with no answer and rude remarksso yesI got unprofessional but as a customer I expect to be treated in a timely fashion and not be accused of stealing my own moneyand when asked previously about a provisional credit I was told nowithout consideration or reasonI did not steal my own money and I had the bank with me of the atm usedthe response was uncalled for and not at all the type of customer service I expect from a major card holderI had to give up a testing date for the commof va due to this, and not even an apology for the inconvenience that their card and wells fargo machine caused me and my family I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to take this opportunity and once again apologize for any inconvenience the customer may have experienced The information the customer is requesting regarding our corporate information is located on the back of every Card issued by Global Cash Card Additionally, our customer service department is in fact located in our corporate offices Upon further investigation, our records do not show that inaccurate data was provided to the customer or that a request from Meta ever reached our company We did receive a legible fax from the customer on 02/05/and the deposit was processed the same day Unfortunately, Global Cash Card cannot reimburse a fee that did not originate from our institution Should the customer need further assistance, she can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The person who I spoke with at GCC was kind and knowledgeableShe handled my complaint with the utmost professionalism and resolved my issue with complete satisfactionThank you to the Revdex.com and GCC.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resollvedAlthough, a " glitch" in the system, as I was told Certainly does not Mitigate the Feduciary Responsibility this organization assumes in its contract with cardholders and their fundsThere is no Excuse for Days upon Days gone by, with no validation whatsoeverI'm done with this cardAnd, I've already gotten others to followThank you Revdex.comI rec'd results within hours of you submitting my response My 1st time to reach out Great Job !!!
*** ***

Thank you for your inquiry Our records indicate that two authorizations were requested from the merchant in question Our internal policy is to request written verification on official company letterhead that they will only be settling one transaction It appears that the second
authorization has now expired and the funds are available We apologize for any inconvenience or misunderstanding that may have occurred Please do not hesitate to contact customer service with the number on the back of your card if you have any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their records are incorrectI did call them back in February, spoke with a gentleman with an Indian accentI did not receive anything for weeks, then called again on the 9thSo 1st, off they are incorrect with their datesThey said not until then was my records updated, yet when I called again a week later, it still was not updated(the mailing address)I updated my mailing address back late July early AugustI had no issues with the previous card holder/distributorUntil now switching to GCC - GLOBAL CASH CARDMy experience has been miserableI finally received my last cardNow I am having cash and issuesWhen I got to the websites that are needed to enter my spiffs(commission)Indicate my approval date, my pay date, and the total amount, along with what current balanceWhere I can track my activityI have a balance shown of $which was paid on 4/02/15, when I went to use my card today now stating I have insufficient fundsWhich is incorrectThe card is active, I did activate a week or agoWhen trying to call ***, I keep on getting these auto answering machinesAbout taking this survey, then when I complete it goes thru saying I won a trip to the BahamasI have no time nor patience, to take the surveys nor do I need those tripsI want to speak with a rep, and or figure out what is wrongWhy is there nothing but constant issues with this company?!?!?!
Regards,
*** ***

Per our conversation with you on May 19, 2015, your deposit that was to be placed on your account was mailed to you via check by your employer In regards to the disputed transaction, we have received your documentation proving that the merchant in question was to refund your hotel
reservation We have initiated the dispute If you have any further questions, please do not hesitate to contact customer service at the number on the back of your card

Thank you for your inquiryOur records indicate that you called to file a dispute on September 8, The dispute claim was initiated and you were asked to complete the forms that were going to be sent to you and return to us within daysOn the same day you called again and spoke to one
of the dispute representatives who was forced to disconnect the call because you continuously used profanityAs a courtesy on September 13, we have provided you with provisional credit for the full disputed amount. Please complete and send the requested forms back once you do receive themWe will contact you when we reach our final decision on your dispute claimPlease contact us at 888-220-ext*** if you have any questions

Thank you for your inquiryWe empathize with your frustration however our records indicate that a replacement card was ordered on September 8, per your request and the card was activated on September 25, Please contact us at ###-###-#### if you have any further questions

We do apologize for the inconvenience that this has caused you and we can certainly empathize with your situationAttached is a screenshot of the preauthorizations that we received through the merchant's processor showing the duplicate preauthorizations As stated previously, our internal policy is to request written verification on official company letterhead that they will only be settling one transaction We put this policy in place to accommodate circumstances such as this, however no documentation was received by GCC to expedite the release Please do not hesitate to contact the customer service number on the back of your card if you have further questions