Global Cash Card Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Receiving a letter as to why the dispute was denied will not resolve my complaint or provide me with a refund. I spoke with [redacted] the super and he informed me there's no way for me to dispute the decision which is the reason I contacted the Revdex.com. I want a full refund for the charges that I DID NOT make. ]
Regards,
[redacted]

We want to apologize for your unfortunate experience with Global Cash Card.  It appears that there was confusion with direct deposit with a conversion from one card to another.  The new card number unfortunately was not given to you for your future direct deposits.  The funds have...

been rejected back to your employer's bank and per our conversation with you on June 8, 2015, you were going to pick up the paycheck as we spoke.  Again we apologize for the inconvenience and welcome you to contact Global Cash Card at [redacted] if you have any further questions.

At Global Cash Card, customer service is top priority.  We want to apologize if your matter was not handled with the respect and attention you deserved.  Our records indicate that multiple authorizations were requested through [redacted] from the merchant in question.  Our policy as a...

courtesy is to allow the merchant to send in a letter on company letterhead that they will only be collecting on the one authorization.  The extra authorization in question has been expired and the funds are available.  We can certainly respect and empathize with your frustration, please do not hesitate to contact our customer service department at the number on the back of your card if we can be of further assistance.

GCC
For security measures, our Customer Service Professionals
have to ensure that they are speaking to the customer. Through the verification process it was
determined that we were not speaking with the customer and the card was
temporarily blocked until we could ensure the customer had the card in their possession. The merchant in question had authorized
two transactions for $156.35. If
the merchant does not settle the duplicate transaction, the authorization hold
of the funds will become available on authorization expiration date. As a courtesy, Global Cash Card does
allow the merchant to fax in a letter to release the duplicate hold. The customer was advised of this. The second authorization has been
released and the funds are available.
Documentation has also been received from the customer and the card is
now active. In regards to the
customer claiming that she was hung up on by our Customer Service Professionals;
she was warned multiple times to keep the conversation in a professional manner
and she refused to do so therefore the representative had to disconnect the
call

GCC
Thank you for your inquiry. In reviewing your account history it appears that the ATM
transactions are through the [redacted]s network, these transactions do have a
transaction fee that is disclosed per your agreement. You are able to visit any ATM with an [redacted] logo to
receive a surcharge free ATM withdrawal.
The fees that have billed to your card are valid fees. We apologize for any inconvenience or
misunderstanding that has occurred.
If you have any further questions please contact customer service at [redacted]

Thank you for your inquiry. We empathize with your frustration and have reviewed our records. Our records indicate that the customer service representative was trying to explain to you why your balance fell below your expectations and she was asking questions to understand if the last...

transactions were authorized by you. Based on our records the call was dropped and you were not placed on hold. Our records indicate that you contacted us again and spoke to one of the supervisors in regards to the transaction that you had not authorized. The supervisor explained that we can transfer you to the dispute department to start a dispute claim for that transaction, however since you stated that you knew the merchant he recommended that you contact the merchant first and if the issue does not get resolved to contact us back as the dispute process may take up to 45-90 days. You stated that you will contact the merchant first. We have attempted to contact you on August 21 and 22, 2017 to start a dispute claim based on your complaint. Your card has been locked due to the unauthorized charge on your account. Please contact us at ###-###-#### in order to file the dispute claim and we would be happy to answer your questions.

We would like to once again apologize for any inconvenience Mr. [redacted] may have experienced.  Our dispute department Manager [redacted] contacted the customer to assist in the dispute investigation on 01/22/2015.  Mr. [redacted] explained that he reached out to the merchant iTunes and they would not be willing to issue a refund.  The reason why they would not issue a refund is because this incident with his daughter purchasing items from the app store is repetitive.  Mr. [redacted] had this occur 8 previous times and the last time they issued him a refund, they explained to him what steps to take to avoid his daughter purchasing any more items by accident.   Due to this pattern, iTunes was not willing to issue another refund.  This does not appear to be fraud.   In an effort to further assist the customer, our dispute department did initiate a dispute investigation.  Global Cash Card’s dispute department investigated the transaction in question as per Federal Regulation-E (EFTA).  Unfortunately the outcome of the investigation was not in the customer’s favor and correspondence was sent out to Mr. [redacted] advising of the outcome.  Regretfully, the outcome of the investigation is final.  We are including the history behind Mr. [redacted]’s debits and credits from iTunes.Date           Debit   Credit11/1/14 $106.74  11/1/14 $53.36  11/4/14          $53.3611/4/14          $106.7411/5/14 $106.74  11/6/14          $106.7411/21/14 $106.74  11/21/14 $7.46  11/29/14          $106.7411/30/14 $58.69  12/3/14          $7.4612/5/14          $58.6912/6/14 $106.74  12/6/14 $53.36  12/6/14          $53.3612/6/14          $106.7412/7/14 $106.74  If Mr. [redacted] would like to have further documentation regarding the outcome of his dispute claim, he is more than welcome to send our dispute department a request in writing.  My name is [redacted]; I am the Fraud Risk Supervisor.  Phone number 866-395-9200 Ext ###.

GCC
A convenience check issued by BofI Federal Bank was sent to
the customer's former employer in the customer's name on February 5, for
the remaining balance on the cardholder's MasterCard. The check was given to the customer. The customer contacted Global Cash Card
on March 3, stating that they were unable to cash their check They were advised that the check is a
valid check and they would need to try a different check cashing location. Unfortunately it appears as though the
customer is still experiencing difficulties and was advised to contact their
employer for assistance as Global Cash Card is no longer issuing the employer's
cards. I attempted to call
customer to discuss on March 25, and received no answer. Customer can call [redacted] ext [redacted]
to discuss further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thats only 4 fees which doesnt add up 2 what they took from me its ok I wont be dealing with them ever again and thank you for nothing because I couldve went back and forth with then like I had already done I thought you all would solve my problem olease dont contact me anymore the company that hired me paid me the remainder of my money
Regards,
[redacted]

Thank you for your inquiry.  Our records indicate, per the fax received from the merchant in question, that the authorization failed on their end due to a Zip Code mismatch.  The authorization was approved through [redacted] and the funds held on your card.  You contacted Global Cash Card...

on June 16, 2015 and were advised that the pre-authorization was holding and the merchant could fax a letter stating they would not be collecting the funds.  The fax was received however it appears that the dollar amount of the pre-authorization did not match the dollar amount they were requesting to release.  The pre-authorization has since systemically expired and the funds are available.  There was one decline fee of $.45 that was credited to you as a courtesy on June 16, 2015.  We apologize for any inconvenience that you have experienced and welcome you to contact our customer service department at [redacted] with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I consider this matter closed and unresolved. This was an unauthorized transaction per my attorney and Global Cash Card refused to honor that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appI have never heard of [redacted]. And I have not used this card at a gas station all I have ever done is withdrawn my money of my card at an atm because of all the charges on swiping your card at a store.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Thank you for your inquiry. We apologize for the extended hold time and for any inconvenience that you may have experienced as we have been experiencing higher call...

volume than usual. Will take all necessary steps to either provide additional training and/or disciplinary action with our customer service professional for your negative experience. Global Cash Card takes pride in providing world-class customer service and will always take the necessary steps to continue with this tradition. Per our conversation today, we have credited your account with the total disputed amount. Please don't hesitate to contact me at ###-###-#### if you have any questions. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the statements of Global Cash Card because I sent off my forms that were all notarized on November 3, 2014 and they arrived at the place of business on November 5, 2014 at 12:40 pm.  I sent it priority to keep track of the papers and I have the tracking number still available.  The tracking number is [redacted]. They received my papers and are just ignoring my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received the paperwork and I have proof that I filed a claim on the 23rd of August. A copy of the email. I need this resoled asap and paperwork resent to me. This is my address [redacted].
Regards,
[redacted]

We apologize for any inconvenience the customer may have experienced.  Whenever a deposit is received under a name, which does not match that of our customer’s account, we require an ID and a letter from the individual under which the deposit came through.  This letter must give...

authorization for the deposit to be processed.  This policy is a standard practice across all financial institutions.  Unfortunately, there was an issue when the customer initially faxed the requested ID.  It was too dark, therefore we requested the customer to resend the ID.  The customer did request to speak to a supervisor during her call on 02/04/2015 and was informed that she would be receiving a call back.  Typically our supervisors respond to this type of requests within the same day.  The customer did reach out to our customer service center once again the same day, at which point a supervisor was available to take her call and explained the situation to her.  Unfortunately there was an issue with the way the customer’s faxes were received since they were too dark and were not legible.   On 02/05/2015 we received the ID and requested letter and the deposit was posted to the customer’s account the same day. The late fees that Mrs. [redacted] is requesting due to her rent being late cannot be reimbursed because they are not fees incurred from Global Cash Card.Should the customer need further assistance, she can reach me directly.  My name is [redacted]; I am the Fraud/Risk Supervisor Phone 866-395-9200 Ext ###.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was an unauthorized purchase and the company has refused to properly dispute the transaction. My 5 year old daughter purchased something on my phone by accident, because my daughter purchased the item even without authorization Global Cash Card does not consider this fraud.
Regards,
[redacted]

Mrs. [redacted] filed a dispute claim with our dispute department against transactions, which she deemed as unauthorized.  This dispute was initiated on 10/24/2014 and dispute forms were sent out to the customer.  Our dispute department did not receive the forms, however the dispute...

investigation was initiated as soon as the customer filed the claim on 10/24/2014.  The customer called once again to follow up on her claim on 11/26/2014 when she was informed that our company did not receive her dispute forms.    In an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of mailing, e-mailing or faxing her dispute forms to our dispute department as a means to expedite and make the dispute process easier.  Regretfully, on 11/27/2014 the outcome of Mrs. [redacted]’s dispute did not in her favor, therefore no credit was issued to her.  A letter informing the customer of the outcome regarding her claim was sent to her on 11/27/2014.  Mrs. [redacted] called our dispute department on 12/01/2014 and was not pleased with the outcome of her dispute claim.  She wanted to know how it was determined that she would not receive a credit regarding her dispute.  Mrs. [redacted] was advised that she would need to send us a request in writing in order for our dispute department to be able to provide her further details regarding the outcome of her claim.  Presently, we are waiting for her written request to be able to provide her the details regarding the outcome of her dispute claim as per Federal Regulation-E (EFTA).