Global Cash Card Inc

We appreciate the cardholder providing us with his contact information. As I discussed over the phone with the cardholder on December 23, 2015 during the month of July we sent out letters to our cardholders making them aware that their card was being cancelled and they were going to be receiving a new card as we had ended our relationship with that issuing bank. We like the cardholder to understand that because the account was still open and maintained by Global Cash Card during the 14 months that he was unable to contact us the inactivity fees did apply. Please don’t hesitate to contact me directly at [redacted] Ext. [redacted] with further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer's account was alerted as needing further verification to validate the account prior to activation.  The cardholder did not feel comfortable providing that information so Global Cash Card was unable to activate the card.  Global Cash Card contacted the customer on April 3, 2015...

and advised that the account could not be activated but would issue a convenience check for the balance on the account.  The customer agreed and the issue has been resolved.

Thank you for your inquiry. Our records indicate that you
had a negative balance of  $87.33 on
your previous card with Global Cash Card. Your last payroll deposit on the same
card was on August 10, 2012 and the last transaction was on August 24, 2012 for
$90.04 at [redacted]...

[redacted]. The [redacted] Merchant Category
Code for the last transaction is [redacted] meaning that the purchase was completed
inside of the convenience store and this indicates that any merchandise within
that store may have possibly been purchased and did not necessarily have to be
a gas purchase. Also based on our records 4 different transactions were
authorized at the same location between July 21, 2012 and August 11, 2012. To elucidate your concern it is possible for a pre-paid
card to be in the negative. [redacted] authorization rules allows merchants to settle
the transaction any time after they receive the authorization therefore the
merchant is able to force your account to go negative. Normally in a case like
this we have dispute rights for a certain period of time however we have passed
that deadline. Your payroll deposit on December 4, 2015 for $58.68 has
partially covered your negative balance and you have a remaining negative
balance of $28.65. We would like you to understand that we have not made any
book keeping errors in regards to your negative balance. We can
certainly empathize with your frustration however we are unable to open a
dispute claim for this transaction. We welcome you to contact our customer service at [redacted]
with any additional questions.

We apologize for any inconvenience that [redacted] may have experienced.  There appears to have been a processing error on his banks end in which they placed a hold on the customer’s account twice for the same transaction.  If a transaction is on hold we must honor the pending transaction...

for the merchant to collect, this is how pending transactions are handled among all financial institutions, not just Global Cash Card. In an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of contacting the merchant and sending us a faxed letterhead requesting for the funds to be released, at which point we can manually expedite the process of removing the hold from that transaction as a courtesy to the cardholder.  We received the aforementioned letter, however it contained no clarity regarding which transaction was declined according to his bank.  Because of this, we could not expedite the process of removing the hold on that transaction. On 02/12/2015, Mr. [redacted] e-mailed us expressing his displeasure with the situation.  This was escalated to one of our customer service supervisors.  The supervisor went above and beyond so he contacted Mr. [redacted]’ bank and obtained clarification regarding the correct transaction to release.  The transaction was cleared from the customer’s account and the balance was adjusted accordingly.  Should the customer need further assistance, she can reach me directly.  My name is [redacted]; I am the Fraud/Risk Supervisor Phone 866-395-9200 Ext ###.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No I called because I place a order online with walmart.com The order was never picked up so I asked the process of that. The operator informed me that I was refunded to my card already. I asked the balance of my account and was told the balance wich appeared to be low. Finally after everything I realized they was talking about the old card to my account and not my new card. I then asked them to transfer my cash to my active account where my pay was deposited and to cancel the second account. I have not realized my main account was being used, if I had noticed that I would been had cancelled my accounts and went foward with a dispute. My Account never informed me of any balance below 20 dollars, As a matter of fact I asked the operator why I was not informed of my account being so low and very rudely I was told that this was a debit, not credit that debit cards dont come with those type of features. I dont want no documents or papers on why you guys will not accredit my money back to my account. Im not understanding none of this at all. Why do I need paper work supporting a wrong outcome. I gave you the police report showing everything thats going on. That fact still remains that my entire account was spent without my consent. Theirs charges from Minot Nd, alll the way to California! This is crazy!!!! I just want my money placed into my account. This is so unfair. You guys are saying everything you can to convince me of something that is so unjust! Im behind in all kind of bills because of this. The more time passes, the deeper this whole gets. Im not saying its your fault this happened. But it is your job to fix it. I need my hard earned money placed back into my account PLEASE! I didnt spend it and I would like it back... THANKYOU!!!!!!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are leaving out information.  I also called on January 28th(I called on the 19th of Jan not realizing their 7-10 day policy, which I then understood).  They advised me that the card had been shipped and was activated; I advised them I did not activate the card.  They cancelled that card, and shipped another, which I also did not receive.  As of he original ship date of Jan 13th, this will be the third attempt to ship me a card.
Regards,
[redacted]

Thank you for your inquiry.  After reviewing your account it does appear that the card in your possession could have placed back to an active status after you identified that the transaction in question was not fraudulent.  We sincerely apologize for the inconvenience you have encountered....

 We can certainly empathize with your situation and can assure you that professional customer service is of utmost importance at Global Cash Card.  Please contact customer service at [redacted] with any additional questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]From: [redacted] <[redacted]>Date: Mon, May 18, 2015 at 12:30 PMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]" <[redacted]>I finally got a response from them and I have gotten my money. Thank you. On Monday, May 18, 2015 11:27 AM, "[redacted]" <[redacted]> wrote:You have a new message waiting for you from the Revdex.com in regards to consumer complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. If a response is required, please respond through the system, using the link provided.[redacted] If your email program does not support HTML copy and paste the link below into your browser [redacted] Revdex.com of San Diego (San Diego, CA) [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted]Web: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Global Cash Card stated that because they "did not receive my forms" they could not investigate. Now they investigated and the outcome was not in my favor. I have been through this before with this company and we even discussed the few small attempts of stolen money that came from my card the same day and then the charge for a 347.00 trip that when you visit the number and company online anyone with half a brain can see that it is a scam service. I will stand by this being an inside job and will take further legal action against Global Cash Card services.]
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Verdana; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Thank you for your inquiry. We empathize with your frustration and would like to speak with you. Unfortunately with the information provided, we are unable to locate...

your account. Please contact me at ###-###-#### and would be happy to assist you.

We apologize for any inconvenience the customer may have experienced.  Unfortunately, the customer did not pass a form of non-documentary verification.  Due to the non-documentary verification results, we required the customer to send two forms of Identification to be able to process his...

third party deposit from the IRS. One of the forms of identification we received from the customer was not a government issued form of ID; therefore we could not accept it.  This information was provided to the customer. On 02/24/2015, the customer requested the funds to be returned to the IRS.  Presently, the IRS funds have been returned to the originating back per the customer’s request.  Should the customer need further assistance, she can reach me directly.  My name is [redacted]; I am the Fraud/Risk Supervisor Phone 866-395-9200 Ext ###.

Thank you for your inquiry. Our records indicate that you contacted our dispute department on October 7, 2015 to file a dispute on 4 transactions for the following amounts: $131.03, $131.24,  $119.06, and a pending transaction for $174.91, total of $556.24. However on October 7, 2015 there was...

a credit from the merchant for $6.26 and on October 11, 2015 the pending transaction for $174.91 was released which means that the total amount that was being disputed decreased to $375.07. We did initially send you a final letter stating that we had determined that there was no error and no credit was to be issued. However due to additional information that has been provided to us we have reopened the investigation and have determined that the transactions are in fact fraud.A credit of $ 375.07 has been posted to your account and a final letter has been sent out. In regards to our address being incorrect I can assure you that we have been receiving mail to that address for the past several years. We apologize for any inconvenience this may have caused you and welcome you to contact me directly at [redacted] Ext.[redacted] with any further questions.

Thank you for your inquiry.  I apologize but on Friday, August 28, 2015, Global Cash Card was experiencing technical difficulties.  I can assure you that we were working diligently to get the issues resolved and everything is working accordingly.  In reviewing your account, it appears...

that anything that was currently pending during this timeframe has been reversed and the credit is back on your account.  As always, please review your transaction history and make sure everything looks correct on your account.  Please contact customer service at [redacted] with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your inquiry.  Our records indicate the only contact you have made with us was on May 15, 2015 to initiate a card to card transfer, hence we were unaware that you were experiencing any issues.  Our records also indicate that you have been able to use your card, both for purchases and a cash withdrawal.  The $.90 you speak of is due to point of sale decline fees due to having no funds available on the card.  As a courtesy we have issued credit for the two fees in question.  It appears that you were successful in initiating an ACH transfer to your bank account on May 15, 2015.  Please do not hesitate to contact customer service at the phone number on the back of your card if you have any further issues.

Our record indicates that we have verified your address multiple times before we shipped your cards. We like you to understand that we shipped your cards on the days you were told they were shipped however it may have been misplaced or lost by the post office.  A replacement card was shipped to your address on March 1, 2016. If you have further questions please contact customer service at [redacted] and one of our customer service professionals will be happy to serve you.

Our records indicate that the
cardholder had made several purchases with her Global Cash Card at the [redacted] on July 30th, August 5th,
and August 11th, 2012. She has stated that she has not used her card
at any gas stations however based on the facts those transactions were indeed
non-cash purchase transactions at the gas station. We would be happy to provide
her with her statement confirming the transactions back in 2012 at the same gas
station. We regret to inform her that we are unable to open a dispute claim for
the transaction $90.04 on August 24, 2012. We welcome her to contact our customer service at [redacted]
with any additional questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint was filed on my behalf because as a resident in a treatment facility I have no access to either a phone or a computer so I authorized my case worker to issue this complaint.  If you would like to speak with me, you can call the case worker at [redacted] and I can be paged from my work assignment to speak with you directly.Regards,[redacted]

Our records indicate that you have contacted customer service on multiple occasions requesting the full balance on the account to be transferred to another card.  Unfortunately due to processor limitations, we were unable to process the full amount in one day.  We can transfer on...

concurrent days, however the calls were disconnected before we were given an opportunity to initiate the transfer for you.  To date the funds have all been transferred to the card in your possession.  We sincerely apologize for any inconvenience you have encountered and welcome you to contact customer service at [redacted] with any further questions.