Initial Business Response / [redacted] (1000, 17, 2016/02/01) */ This matter was resolved in game Initial Consumer Rebuttal / [redacted] (2000, 19, 2016/02/08) */
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:TThis is not my fault he said thing then changed his mind, I believe Xernan did this on purpose, I was already upset, he added to the issue, it sad you all have let this get to this point, just refund my money, I have deleted your game, all over the way your company has treated me I have been with you for years, and a few times your company has done the right thing but most of the time it does not, you are so rude just like the last statement you made to me it is rude and offensive, it's not that you care, you allow cheats in your game, and if we take a risk your simple answer is to bad your wrong, with no evidencebut to that you can give me the cars I have requested or refund all the money I have spent in your free game Please remember that this customer has shared this game with people in other countries free advertising for years,friends who do spend more money than me on this gameyears of dealing with these issues, and only getting the same reply, it's wrong Your rep did this on purpose in my opinion so do the right thing, give me the cars or refund my money Sincerely, [redacted]
Dear Ms [redacted] ***, Thank you so much for sending us the information We were able to find your account information under your Glu ID We have looked into your issues In order to resolve this matter as efficiently as possible, we ask that the customer continue to work with our Customer Care Team directly by continuing to respond to the existing conversation with Glu’s Customer Care Team I have discussed the issue with our Customer Care Team and they will be in touch shortly
Complaint: [redacted] I am rejecting this response because it doesn't address the complaint and just asks me what the issue was, which was in my initial submission to the Revdex.com The issue is only with random games, I'll start a game with whoever the app selectsAt some point, in the middle innings, the game comes back into my queue as final, it seems like the opponent ended the gameBut for some reason I get the lose; on top of that, my stage win total (I.eAce) is reducedI check the app every day, so it has nothing to do with opponent nudging me or my not playing timelyRecently, in a day period, I lost wins in my totalWhy do I get the loss and lose wins in my stage total? At this rate it'll take forever to move onto the next stage, one step forward three backVery frustrating Sincerely, [redacted]
Dear [redacted] Thank you again for reaching out to us As stated in our earlier response, Tapjoy is a third party vendor that Glu uses in its game When a user completed a Tapjoy offer, Tapjoy verifies the offer/completion and then notifies us to send the virtual rewards to the user In this instances, we have not received any word from Tapjoy that you have completed the offer Please reach out to Tapjoy and resolve this issue Best, Glu Mobile Inc
Complaint: [redacted] I am rejecting this response because: The way the game is setup you acquire better players by purchasing them using in game gold Are you saying it is not fair for a player to surmise that if they purchase gold and purchase players they should not be gaining a competitive advantage? You yourself are currently running a promotion for "signature" players where you state if you get one their stats get better during their teams run during the playoffs If your stance is that you are not saying g your team will be better by buying better players then why is that your current marketing ploy? gold out of people's pockets because you are telling them the players stats will continue to grow There are still thousands of teams in the game that have gained unfair advantages do to you taking too long to shut down the cheaters way of cheating I would have no problem spending the money on a game that is honest, with an honest company, and one that truly cares about their customers experience The above referenced matters where I suspected cheating is not at all the WIDESPREAD mass amount of cheating that was brought to my attention and prompted this correspondence I understand that to a large company like Glu, my dollars is a drop in the hat To me it is much more and it was spent in the manner in which the game itself points you in improving They regularly have mystery boxes with players of a higher caliber for high "gold" amounts If it is not believed these better players will make your team better than why have them at all, let alone for such a high amount This in turn leads you to understand that if you spend money, get gold, and get more of these players your team should be better than others This would be the case, however, the rampant cheating that was permitted to happen for a lengthy period of time has destroyed this intended setup and the overall integrity of the game I am still requesting a refund in full as the product I purchased is unusable do to no fault of my own doing Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I replied to the original customer care complaint on the 26th and Im still waiting for a responseI don't understand how glu can cantinue to make money off a game that doesn't even work this is not okYou guys are ripping people off and I want my money backI don't understand how all sales are final on something that continues to malfunctionYour telling me it's ok to rip off customers that spend a lot of time and money on this game? How am I supposed to continue playing this game when you guys admit this might happen againAm I suppose to just continue spending money and time on this game not knowing wether my progress will be savedIt is wrong and considered fraud! Deception intended to result in financial gainThat is the definition of fraud and that's exactly what this is I am sick and tired of getting the run aroundI've been patient for months waiting for this update that probably doesn't even existI JUST WANT MY MONEY BACK! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ - this user claims that his account was hacked and unauthorized charges were made, however, an account cannot simply be hacked without the user's login credentials, so either the end user's login credentials or credit card information were stolen by a third partyFor unauthorized charges, this player should contact his or her credit card company to report stolen information and request a refundIn addition, the player should change all his online passwords [redacted] reduce risks of stolen credit card information (such as not save or share such information on mobile devices) in order to prevent this from occurring again in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has nothing to do with a credit card company or any financial institution.I used to play this on pc up until a year ago and the game developer notified me that the game would no longer be eligible for pc play you had to play by mobile device.they also said in oder to keep your be game and the items you purchased you had to save your game to facebook.they also stated our games would be safe and could log in and out out of the game thru face book.I was notified Jan 1st by facebook that someone from Indonesia had hacked into face book and hijacked my game.I notified the game company immediately and requested that they help me with the hacker and try to save my acct account on the game and there reply was sorry we can't help youI have proof of everything that took place I took screen shots of there responses.if a high profile game company such as glu doesn't have control of there game and the people playing it why should they be allowed to play it.I have friends on the game that has been hacked in the past and there accts compromised and glu returned there accts with no questions,so something else is going on here.I have spent a lot of money on this game and simply to just lose it to a hacker would be an embarrassment on the game company if they are saying the hackers are smarter than they are.now I've been playing this game for three years I have a lot of messages that has came from glu talking about there game being hacked and all the security breaches that has been made.they also talk about changes they have been making to try and stop this activityI have given my information to no one and if I need to prove this I have statements from Facebook and Google play to back up my claim.please let me know if documents need to be sent,I'll get them to you,thanks
Initial Business Response / [redacted] (1000, 10, 2016/01/11) */ This user's problem is with the company Fyber and Fyber's ads and offeringsHe has a Fyber user IDThere is not a way for Glu to help him resolve this problem and he must resolve it with Fyber as that is the company conducting the offer walls and providing the rewards Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Fyber as they requested and was asked to submit proof of completing offerI have done this process times and keep getting asked for the infoIt is obvious that they are giving me the runaround and I am tired of dealing with itIt is sad that these offers are put out there and money is paid and then they don't follow through with their promiseI am owed almost 10,credits (gems) and do not understand the reason for the hassle Final Business Response / [redacted] (4000, 14, 2016/01/19) */ We stand by our original response on this one Final Consumer Response / [redacted] (4200, 16, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also stand by my original statement
Dear Ms [redacted] ***, We did communicate your issues to the development team and to our management team We understand that you have been waiting patiently for the fix and that you wanted a refund of all of the money that you have spent playing the game Our policy/term of use, which you have agreed to when you signed up to play our game, clearly states that all virtual currency are non-refundable or returnable for any reason Per the terms of use, we are unable to offer you a cash refund We are really sorry We have offered you alternative resolutions to a refund via our in-game ticket system Please let us know if you have any follow up questions
Thanks for your patience as we looked into this further Each user/player agrees to comply with Glu's Terms of Use by playing our Games Our Privacy Policy and Terms are located within the "Settings" menu of Tap Sports Baseball You can also view or Terms of Service on our website at [redacted] Specifically, under these Terms, Glu offers users/players the ability to (i) use the website; (ii) use the applications (i.e., games); (ii) download and/or purchase content and virtual currency or with respect to certain applications, purchase special benefits/ Glu makes every effort it can to police its game and we regularly block from our games, includingTap Sports Baseball, players that violate our Terms of Use Players are regularly banned from the game when Glu discovers that a player has violated the Terms of Use Such violation includes the actions the complainant referred to about a player acquiring in-game Gold by cheating the system Furthermore, our Customer Care Team’s records indicate that we replied to the complainant on or around September 17, In that email, they indicated that they took the report of in-game cheating seriously and were currently investigating the matter Due to privacy reasons, we cannot contact the complainant concerning the outcome of that investigation However, we can assure you that we responded accordingly if we found incidents of cheating On September 28, 2016, our Customer Care Team contacted the complainant by email to indicate that they considered the matter closed because they complainant had not heard back from the complainant since their September response Glu makes no guarantee that in-game purchases will lead to greater success within the game Unfortunately, there is no way for Glu to currently determine if the complainant were unsuccessful in the game because of an unfair advantage by another player or because the complainant’s opponents in the game had a greater skillset or created a stronger game pursuant to the rules of the game and Glu’s Terms of Use For these reasons, Glu cannot accommodate your request for a refund
Initial Business Response / [redacted] (1000, 14, 2015/08/19) */ Our company has determined that Mr [redacted] is no longer eligible for any refunds due to the following: Mr [redacted] lost his 1st virtual car on February 4, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)As a courtesy, the Company restored the car on February 19, Mr [redacted] lost his 2nd virtual car on or about March 10, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)The Company restored the car on or about the same day, and informed Mr [redacted] that this would be his last courtesy restore Mr [redacted] lost his 3rd virtual car on June 18, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)The Company made an exception to its policy and restored the car on July 14, Mr [redacted] lost his 4th virtual car on June 19, The Company's records indicate that Mr [redacted] lost his car due to a foul, and therefore, the car was not restored Mr [redacted] lost his 5th virtual car on June 22, The Company's records indicate that Mr [redacted] lost his car due to a foul, and therefore, the car was not restored Mr [redacted] lost his 6th virtual car on June 28, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Mr [redacted] lost his 7th virtual car on July 1, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Mr [redacted] lost his most recent car on July 2, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Please note that a 'time-out' is when the game shuts down either because there is a glitch or because the player purposefully shuts down a game for whatever reason (including to avoid losing cars in the race for 'pinks'The Company has made several exceptions for Mr [redacted] and provided at least three courtesy restores of his virtual cars despite the Company's records indicating that they were lost at no fault of the CompanyDespite the Company's several reminders to Mr [redacted] that it will no longer provide him with any further courtesy restores of his virtual cars in situations where the Company does not typically restore virtual cars to players, Mr [redacted] continues to be an active player of the GameAccordingly, the Company considers this matter closed
Initial Business Response / [redacted] (1000, 15, 2015/11/18) */ "This player has multiple complaints: He does not understand that the ""Draft Picks"" give random rewardsHe's claiming that he used a lot of gold and never received a 5-star playerSimilarly, he also says that, he once got a 5-star player; but, he instead received a 3-star player (we asked for Screen shot, which he didn't provide) Losing out on ranks due to cheatersWe informed him about reporting the cheater to the devs and also, gave him Gold as a compensation Fyber issues - We asked him to contact Fyber to follregarding the offers which he wasn't rewarded for His main concern was not getting a 5-star player from the draft picksThe agent resolved the ticket by informing him about the draft picks being random This case is considered close as there does not seem to be any legitimate issues "
Complaint: [redacted] I am rejecting this response because: my email address and name is valid I don't understand why I'm being told it's notMy name is [redacted] ***My email is [redacted] Sincerely, [redacted] ***
Glu Mobile takes all complaints submitted to the Revdex.com seriously I have reached out to our Customer Care Team to inquire about the complaint submitted by [redacted] I will respond in more detail as soon as I have more information about this player's account and what, if anything, our Customer Care Team has done to address the situation
Complaint: [redacted] I am rejecting this response because: they are stating they asked for further information but I dont see that request and dont have a way to complySo I am nit accepting that respond because they are in no way solving the issueThey habe done nothing to resolve this.Sincerely, [redacted]
I have reached out to our Customer Care Team regarding this matter and will follow up once I've had the opportunity to speak with them in more detail about this situation
Dear [redacted] , We've followed up again through the tickets you've sent us, and await your responseWe've also sent you a direct email to your email address [redacted] [email protected]
Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ We've resolved this customer's complaint and the customer has accepted the ticket as resolved
Initial Business Response / [redacted] (1000, 17, 2016/02/01) */ This matter was resolved in game Initial Consumer Rebuttal / [redacted] (2000, 19, 2016/02/08) */
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:TThis is not my fault he said thing then changed his mind, I believe Xernan did this on purpose, I was already upset, he added to the issue, it sad you all have let this get to this point, just refund my money, I have deleted your game, all over the way your company has treated me I have been with you for years, and a few times your company has done the right thing but most of the time it does not, you are so rude just like the last statement you made to me it is rude and offensive, it's not that you care, you allow cheats in your game, and if we take a risk your simple answer is to bad your wrong, with no evidencebut to that you can give me the cars I have requested or refund all the money I have spent in your free game Please remember that this customer has shared this game with people in other countries free advertising for years,friends who do spend more money than me on this gameyears of dealing with these issues, and only getting the same reply, it's wrong Your rep did this on purpose in my opinion so do the right thing, give me the cars or refund my money Sincerely, [redacted]
Dear Ms [redacted] ***, Thank you so much for sending us the information We were able to find your account information under your Glu ID We have looked into your issues In order to resolve this matter as efficiently as possible, we ask that the customer continue to work with our Customer Care Team directly by continuing to respond to the existing conversation with Glu’s Customer Care Team I have discussed the issue with our Customer Care Team and they will be in touch shortly
Complaint: [redacted] I am rejecting this response because it doesn't address the complaint and just asks me what the issue was, which was in my initial submission to the Revdex.com The issue is only with random games, I'll start a game with whoever the app selectsAt some point, in the middle innings, the game comes back into my queue as final, it seems like the opponent ended the gameBut for some reason I get the lose; on top of that, my stage win total (I.eAce) is reducedI check the app every day, so it has nothing to do with opponent nudging me or my not playing timelyRecently, in a day period, I lost wins in my totalWhy do I get the loss and lose wins in my stage total? At this rate it'll take forever to move onto the next stage, one step forward three backVery frustrating Sincerely, [redacted]
Dear [redacted] Thank you again for reaching out to us As stated in our earlier response, Tapjoy is a third party vendor that Glu uses in its game When a user completed a Tapjoy offer, Tapjoy verifies the offer/completion and then notifies us to send the virtual rewards to the user In this instances, we have not received any word from Tapjoy that you have completed the offer Please reach out to Tapjoy and resolve this issue Best, Glu Mobile Inc
Complaint: [redacted] I am rejecting this response because: The way the game is setup you acquire better players by purchasing them using in game gold Are you saying it is not fair for a player to surmise that if they purchase gold and purchase players they should not be gaining a competitive advantage? You yourself are currently running a promotion for "signature" players where you state if you get one their stats get better during their teams run during the playoffs If your stance is that you are not saying g your team will be better by buying better players then why is that your current marketing ploy? gold out of people's pockets because you are telling them the players stats will continue to grow There are still thousands of teams in the game that have gained unfair advantages do to you taking too long to shut down the cheaters way of cheating I would have no problem spending the money on a game that is honest, with an honest company, and one that truly cares about their customers experience The above referenced matters where I suspected cheating is not at all the WIDESPREAD mass amount of cheating that was brought to my attention and prompted this correspondence I understand that to a large company like Glu, my dollars is a drop in the hat To me it is much more and it was spent in the manner in which the game itself points you in improving They regularly have mystery boxes with players of a higher caliber for high "gold" amounts If it is not believed these better players will make your team better than why have them at all, let alone for such a high amount This in turn leads you to understand that if you spend money, get gold, and get more of these players your team should be better than others This would be the case, however, the rampant cheating that was permitted to happen for a lengthy period of time has destroyed this intended setup and the overall integrity of the game I am still requesting a refund in full as the product I purchased is unusable do to no fault of my own doing Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I replied to the original customer care complaint on the 26th and Im still waiting for a responseI don't understand how glu can cantinue to make money off a game that doesn't even work this is not okYou guys are ripping people off and I want my money backI don't understand how all sales are final on something that continues to malfunctionYour telling me it's ok to rip off customers that spend a lot of time and money on this game? How am I supposed to continue playing this game when you guys admit this might happen againAm I suppose to just continue spending money and time on this game not knowing wether my progress will be savedIt is wrong and considered fraud! Deception intended to result in financial gainThat is the definition of fraud and that's exactly what this is I am sick and tired of getting the run aroundI've been patient for months waiting for this update that probably doesn't even existI JUST WANT MY MONEY BACK! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ - this user claims that his account was hacked and unauthorized charges were made, however, an account cannot simply be hacked without the user's login credentials, so either the end user's login credentials or credit card information were stolen by a third partyFor unauthorized charges, this player should contact his or her credit card company to report stolen information and request a refundIn addition, the player should change all his online passwords [redacted] reduce risks of stolen credit card information (such as not save or share such information on mobile devices) in order to prevent this from occurring again in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has nothing to do with a credit card company or any financial institution.I used to play this on pc up until a year ago and the game developer notified me that the game would no longer be eligible for pc play you had to play by mobile device.they also said in oder to keep your be game and the items you purchased you had to save your game to facebook.they also stated our games would be safe and could log in and out out of the game thru face book.I was notified Jan 1st by facebook that someone from Indonesia had hacked into face book and hijacked my game.I notified the game company immediately and requested that they help me with the hacker and try to save my acct account on the game and there reply was sorry we can't help youI have proof of everything that took place I took screen shots of there responses.if a high profile game company such as glu doesn't have control of there game and the people playing it why should they be allowed to play it.I have friends on the game that has been hacked in the past and there accts compromised and glu returned there accts with no questions,so something else is going on here.I have spent a lot of money on this game and simply to just lose it to a hacker would be an embarrassment on the game company if they are saying the hackers are smarter than they are.now I've been playing this game for three years I have a lot of messages that has came from glu talking about there game being hacked and all the security breaches that has been made.they also talk about changes they have been making to try and stop this activityI have given my information to no one and if I need to prove this I have statements from Facebook and Google play to back up my claim.please let me know if documents need to be sent,I'll get them to you,thanks
Initial Business Response / [redacted] (1000, 10, 2016/01/11) */ This user's problem is with the company Fyber and Fyber's ads and offeringsHe has a Fyber user IDThere is not a way for Glu to help him resolve this problem and he must resolve it with Fyber as that is the company conducting the offer walls and providing the rewards Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Fyber as they requested and was asked to submit proof of completing offerI have done this process times and keep getting asked for the infoIt is obvious that they are giving me the runaround and I am tired of dealing with itIt is sad that these offers are put out there and money is paid and then they don't follow through with their promiseI am owed almost 10,credits (gems) and do not understand the reason for the hassle Final Business Response / [redacted] (4000, 14, 2016/01/19) */ We stand by our original response on this one Final Consumer Response / [redacted] (4200, 16, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also stand by my original statement
Dear Ms [redacted] ***, We did communicate your issues to the development team and to our management team We understand that you have been waiting patiently for the fix and that you wanted a refund of all of the money that you have spent playing the game Our policy/term of use, which you have agreed to when you signed up to play our game, clearly states that all virtual currency are non-refundable or returnable for any reason Per the terms of use, we are unable to offer you a cash refund We are really sorry We have offered you alternative resolutions to a refund via our in-game ticket system Please let us know if you have any follow up questions
Thanks for your patience as we looked into this further Each user/player agrees to comply with Glu's Terms of Use by playing our Games Our Privacy Policy and Terms are located within the "Settings" menu of Tap Sports Baseball You can also view or Terms of Service on our website at [redacted] Specifically, under these Terms, Glu offers users/players the ability to (i) use the website; (ii) use the applications (i.e., games); (ii) download and/or purchase content and virtual currency or with respect to certain applications, purchase special benefits/ Glu makes every effort it can to police its game and we regularly block from our games, includingTap Sports Baseball, players that violate our Terms of Use Players are regularly banned from the game when Glu discovers that a player has violated the Terms of Use Such violation includes the actions the complainant referred to about a player acquiring in-game Gold by cheating the system Furthermore, our Customer Care Team’s records indicate that we replied to the complainant on or around September 17, In that email, they indicated that they took the report of in-game cheating seriously and were currently investigating the matter Due to privacy reasons, we cannot contact the complainant concerning the outcome of that investigation However, we can assure you that we responded accordingly if we found incidents of cheating On September 28, 2016, our Customer Care Team contacted the complainant by email to indicate that they considered the matter closed because they complainant had not heard back from the complainant since their September response Glu makes no guarantee that in-game purchases will lead to greater success within the game Unfortunately, there is no way for Glu to currently determine if the complainant were unsuccessful in the game because of an unfair advantage by another player or because the complainant’s opponents in the game had a greater skillset or created a stronger game pursuant to the rules of the game and Glu’s Terms of Use For these reasons, Glu cannot accommodate your request for a refund
Initial Business Response / [redacted] (1000, 14, 2015/08/19) */ Our company has determined that Mr [redacted] is no longer eligible for any refunds due to the following: Mr [redacted] lost his 1st virtual car on February 4, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)As a courtesy, the Company restored the car on February 19, Mr [redacted] lost his 2nd virtual car on or about March 10, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)The Company restored the car on or about the same day, and informed Mr [redacted] that this would be his last courtesy restore Mr [redacted] lost his 3rd virtual car on June 18, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game)The Company made an exception to its policy and restored the car on July 14, Mr [redacted] lost his 4th virtual car on June 19, The Company's records indicate that Mr [redacted] lost his car due to a foul, and therefore, the car was not restored Mr [redacted] lost his 5th virtual car on June 22, The Company's records indicate that Mr [redacted] lost his car due to a foul, and therefore, the car was not restored Mr [redacted] lost his 6th virtual car on June 28, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Mr [redacted] lost his 7th virtual car on July 1, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Mr [redacted] lost his most recent car on July 2, The Company's records indicate that Mr [redacted] lost his car due to a time-out (with no evidence of bugs or glitches in the Game) and therefore, the car was not restored Please note that a 'time-out' is when the game shuts down either because there is a glitch or because the player purposefully shuts down a game for whatever reason (including to avoid losing cars in the race for 'pinks'The Company has made several exceptions for Mr [redacted] and provided at least three courtesy restores of his virtual cars despite the Company's records indicating that they were lost at no fault of the CompanyDespite the Company's several reminders to Mr [redacted] that it will no longer provide him with any further courtesy restores of his virtual cars in situations where the Company does not typically restore virtual cars to players, Mr [redacted] continues to be an active player of the GameAccordingly, the Company considers this matter closed
Initial Business Response / [redacted] (1000, 15, 2015/11/18) */ "This player has multiple complaints: He does not understand that the ""Draft Picks"" give random rewardsHe's claiming that he used a lot of gold and never received a 5-star playerSimilarly, he also says that, he once got a 5-star player; but, he instead received a 3-star player (we asked for Screen shot, which he didn't provide) Losing out on ranks due to cheatersWe informed him about reporting the cheater to the devs and also, gave him Gold as a compensation Fyber issues - We asked him to contact Fyber to follregarding the offers which he wasn't rewarded for His main concern was not getting a 5-star player from the draft picksThe agent resolved the ticket by informing him about the draft picks being random This case is considered close as there does not seem to be any legitimate issues "
Complaint: [redacted] I am rejecting this response because: my email address and name is valid I don't understand why I'm being told it's notMy name is [redacted] ***My email is [redacted] Sincerely, [redacted] ***
Glu Mobile takes all complaints submitted to the Revdex.com seriously I have reached out to our Customer Care Team to inquire about the complaint submitted by [redacted] I will respond in more detail as soon as I have more information about this player's account and what, if anything, our Customer Care Team has done to address the situation
Complaint: [redacted] I am rejecting this response because: they are stating they asked for further information but I dont see that request and dont have a way to complySo I am nit accepting that respond because they are in no way solving the issueThey habe done nothing to resolve this.Sincerely, [redacted]
I have reached out to our Customer Care Team regarding this matter and will follow up once I've had the opportunity to speak with them in more detail about this situation
Dear [redacted] , We've followed up again through the tickets you've sent us, and await your responseWe've also sent you a direct email to your email address [redacted] [email protected]
Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ We've resolved this customer's complaint and the customer has accepted the ticket as resolved