Dear [redacted] We understand that you've had issue with the offer payout through Tapjoy Tapjoy is a 3rd party vendor for these offers, and since you already have contacted them regarding the offer, you will have to follwith them regarding this issuePlease visit the website below for instructions on how to contact Tapjoy support: [redacted] Alternatively, if you already have a reference number for your Tapjoy complaint, you can send them an email directly with the reference number to [redacted] Best, Glu Mobile Inc
Complaint: [redacted] I am rejecting this response because: they are not saying anything and haven't offered a solution they reached out to me through the game app and suggested I contact a third party who handles their offes, ***I did and they have also neglected to respond Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ I reviewed this matter personally with the customer care team and there were no records of this user providing receipts of any sort to substantiate his claim that he has made certain purchasesIf he provides the facebook receipts, we will be able to restore him on all his purchases Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not accurate - not only were the receipts sent to Glu Mobile,as they requested, they were also included with the complaint filed with Revdex.comI have saved the e-mails in question and would be happy to forward them to Glu againThey will need to provide a valid and working e-mail address - to a person directly at Glu However, it appers Glu did not bother to read the complaint filed with Revdex.comAllow me to clarify the request was not for them to restore a game that they have already confirmed does not work correctly, the request was for a refundI will accept nothing less, and have provided an alternate solution to a cash refund by willing to accept Facebook credits The response, in conjunction with Glu's refusal to view the receipts accompanying the complaint, make this response unacceptable Final Business Response / [redacted] (4000, 12, 2016/02/04) */ It is a company policy that all tickets must be filed within the game system so that our customer care team can track and ascertain the issueThe team has received the receipts attached via Revdex.com and will provide a response soon Final Consumer Response / [redacted] (2000, 14, 2016/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Glu Mobile did not provide Facebook credits as requested, however, their resolution is fair and they did attempt to make good on the situationThe codes they provided appear to work, so the resolution is accepted
We will be able to address the issue of game play and lost game play if the individual end user is able to provide proof of purchaseHowever, it is my understanding that this information has yet to be provided
Initial Business Response / [redacted] (1000, 16, 2015/11/18) */ We do not have any tickets associated with this playerPlease kindly submit a in-game customer service ticket if you have any questions or issues
Glu Mobile Inctakes all Revdex.com complaints it receives seriously We are currently investigating this matter with our Customer Care team Once we finish our investigation we will send you an update regarding next steps to resolve this issue
Dear [redacted] Regarding your complaint, we did reach out to our developers and responded to your concern via our support ticket with explanation regarding the mystery box and matchmaking (losing streak) With regards to request of refund of in-game currency, we are unable to do so per our terms of useOur virtual currency is non-refundable and not returnable for any reason Best, Glu Mobile Inc
only part of tree issues were answered the bug that has affected gameplay hasn't been addressed nor has my loss of my previous game Complaint: 11384350I am rejecting this response because:Sincerely, [redacted]
Glu takes all Revdex.com maters seriously and will respond as soon as we've followed up with our Customer Service team to determine the status of this matter
Complaint: [redacted] I am rejecting this response because: I sent the number early this morning and STILL have no resolutionHere it is AGAIN, pleaae credit, after all its been daysOrder number: [redacted] Sincerely, [redacted] ***
Glu Mobile Inctakes all Revdex.com complaints seriously and would like to work with you to resolve this matter as quickly and as amicably as possible Our Customer Care Team has been working with you to address your concerns [redacted] has a set process which requires the player to report the "unpaid" offer to [redacted] directly However, Glu can assist you by reaching out to [redacted] directly in order to escalate the process In order to do so, our Customer Care Team requests that you respond to the latest open ticket with our Customer Care Team, which asked you to provide Glu with certain information required of Glu in order for us to escalate the complaint to *** Once we receive the requested information, we can immediately request that [redacted] escalate this for further investigation Not that even an escalated ticket can take [redacted] 3-days to respond to The sooner we receive the requested information from you, then sooner we can work with you to resolve this matter
I'll gladly accept the creditMy issue was always with the fact that it was for a player I already had and nothing about my account had changedThank you for your helpSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the response is mathematically impossible for two reasons, 1) I was charged and 2) if it was a 90% discount, the charge would have been $ This response only confirms one of two things or both, 1) Glu mobile's developers don't even know their own product because this answer is literally mathematically impossible or 2) the deceptive practices of Glu mobile My professional career is built on telling the truth, legally representing the best interests of my clients as a fiduciary I'm done spending time responding to this issue At best Glu mobile doesn't even know their own product In the middle, someone at Glu mobile made a mistake and I purchased it At worst, Glu mobile isn't telling the truth Sincerely, [redacted]
Dear [redacted] Thank you so much for reaching out to us with this issue We have been researching your issue ever since you reached out to us through our own in game support system We have since then spoken with our game design team and they have confirmed that Tap Sports Baseball never had a for deal The design team believed that you signed up for the offer where you can get a 5-star player pack at 90% discount Please double check and see if that is the offer you have signed up for If you have any additional information such as screen shots that you can provide to us, we can look into this further with the design team Best, Glu MobileTell us why here
Dear ** [redacted] ***, Thank you so much for reach out to us In order for us to further help you with your issue, we need to find your in-game account We were unable to find an account that is associated with your name or your email Can you please provide us with the email you used to signed up for the Nicki Minaj game? Best, Glu Mobile Inc
Unfortunately, the emails from [redacted] **were delivered to a "SPAM" folder because the complaint was submitted via email and contained an attachment However, our Customer Care Team immediately responded upon notification about the Revdex.com complaintThe order GPA[redacted] worth $was refunded on Friday, January 27, We hope this resolves the matter Thank you
Hi there, I see your attachment, but that does not tell me what the Glu offer isCan you please tell me what the offer was and what did the offer promise in return for signing up to this Emporium subscription? Thank you,
Initial Business Response / [redacted] (1000, 14, 2015/08/19) */ A new ticket was created for this player's issueFor clarification purposes, the reason why the player has not been able to receive the purchase is because he is unable to access his account anymoreIt is possible that his Facebook account (which was used to create the game profile) was disabled or deletedGlu cannot restore the progress for the player if the player's FB account was deleted or disabled, however, Glu has contacted this player and agreed to restore his purchase on a new account, including addition of a few players that he had on his old accountThe player's ticket ID is: https://glumobile.helpshift.com/admin/issue/XXXXXX/ Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Glu never contacted me with a response as they told you after reading this I wrote them again and im giving them hrs to make the change,cause really after all I went through I really dint want the game rgey have ignored me for six months so I will see what happens the middle ground is il accept dollars back refund instead of what I paid them but il wait the hrs
Glu Mobile is happy to look into this further While we may not necessarily be able to fix the overall game-play or game functionality, we are happy to address any specific grievances you have with the game Apart from a general distaste of our Customer Care Team's response and the difficulty you seem to be experiencing in the TS Baseball, what specifically are you asking Glu to remedy?
Revdex.com: Thank you very much for your help! The credit was issue to my handicap son and we really appreciate your support We have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Dear [redacted] We understand that you've had issue with the offer payout through Tapjoy Tapjoy is a 3rd party vendor for these offers, and since you already have contacted them regarding the offer, you will have to follwith them regarding this issuePlease visit the website below for instructions on how to contact Tapjoy support: [redacted] Alternatively, if you already have a reference number for your Tapjoy complaint, you can send them an email directly with the reference number to [redacted] Best, Glu Mobile Inc
Complaint: [redacted] I am rejecting this response because: they are not saying anything and haven't offered a solution they reached out to me through the game app and suggested I contact a third party who handles their offes, ***I did and they have also neglected to respond Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ I reviewed this matter personally with the customer care team and there were no records of this user providing receipts of any sort to substantiate his claim that he has made certain purchasesIf he provides the facebook receipts, we will be able to restore him on all his purchases Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is not accurate - not only were the receipts sent to Glu Mobile,as they requested, they were also included with the complaint filed with Revdex.comI have saved the e-mails in question and would be happy to forward them to Glu againThey will need to provide a valid and working e-mail address - to a person directly at Glu However, it appers Glu did not bother to read the complaint filed with Revdex.comAllow me to clarify the request was not for them to restore a game that they have already confirmed does not work correctly, the request was for a refundI will accept nothing less, and have provided an alternate solution to a cash refund by willing to accept Facebook credits The response, in conjunction with Glu's refusal to view the receipts accompanying the complaint, make this response unacceptable Final Business Response / [redacted] (4000, 12, 2016/02/04) */ It is a company policy that all tickets must be filed within the game system so that our customer care team can track and ascertain the issueThe team has received the receipts attached via Revdex.com and will provide a response soon Final Consumer Response / [redacted] (2000, 14, 2016/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Glu Mobile did not provide Facebook credits as requested, however, their resolution is fair and they did attempt to make good on the situationThe codes they provided appear to work, so the resolution is accepted
We will be able to address the issue of game play and lost game play if the individual end user is able to provide proof of purchaseHowever, it is my understanding that this information has yet to be provided
Initial Business Response / [redacted] (1000, 16, 2015/11/18) */ We do not have any tickets associated with this playerPlease kindly submit a in-game customer service ticket if you have any questions or issues
Glu Mobile Inctakes all Revdex.com complaints it receives seriously We are currently investigating this matter with our Customer Care team Once we finish our investigation we will send you an update regarding next steps to resolve this issue
Dear [redacted] Regarding your complaint, we did reach out to our developers and responded to your concern via our support ticket with explanation regarding the mystery box and matchmaking (losing streak) With regards to request of refund of in-game currency, we are unable to do so per our terms of useOur virtual currency is non-refundable and not returnable for any reason Best, Glu Mobile Inc
only part of tree issues were answered the bug that has affected gameplay hasn't been addressed nor has my loss of my previous game Complaint: 11384350I am rejecting this response because:Sincerely, [redacted]
Glu takes all Revdex.com maters seriously and will respond as soon as we've followed up with our Customer Service team to determine the status of this matter
Complaint: [redacted] I am rejecting this response because: I sent the number early this morning and STILL have no resolutionHere it is AGAIN, pleaae credit, after all its been daysOrder number: [redacted] Sincerely, [redacted] ***
Glu Mobile Inctakes all Revdex.com complaints seriously and would like to work with you to resolve this matter as quickly and as amicably as possible Our Customer Care Team has been working with you to address your concerns [redacted] has a set process which requires the player to report the "unpaid" offer to [redacted] directly However, Glu can assist you by reaching out to [redacted] directly in order to escalate the process In order to do so, our Customer Care Team requests that you respond to the latest open ticket with our Customer Care Team, which asked you to provide Glu with certain information required of Glu in order for us to escalate the complaint to *** Once we receive the requested information, we can immediately request that [redacted] escalate this for further investigation Not that even an escalated ticket can take [redacted] 3-days to respond to The sooner we receive the requested information from you, then sooner we can work with you to resolve this matter
I'll gladly accept the creditMy issue was always with the fact that it was for a player I already had and nothing about my account had changedThank you for your helpSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the response is mathematically impossible for two reasons, 1) I was charged and 2) if it was a 90% discount, the charge would have been $ This response only confirms one of two things or both, 1) Glu mobile's developers don't even know their own product because this answer is literally mathematically impossible or 2) the deceptive practices of Glu mobile My professional career is built on telling the truth, legally representing the best interests of my clients as a fiduciary I'm done spending time responding to this issue At best Glu mobile doesn't even know their own product In the middle, someone at Glu mobile made a mistake and I purchased it At worst, Glu mobile isn't telling the truth Sincerely, [redacted]
Dear [redacted] Thank you so much for reaching out to us with this issue We have been researching your issue ever since you reached out to us through our own in game support system We have since then spoken with our game design team and they have confirmed that Tap Sports Baseball never had a for deal The design team believed that you signed up for the offer where you can get a 5-star player pack at 90% discount Please double check and see if that is the offer you have signed up for If you have any additional information such as screen shots that you can provide to us, we can look into this further with the design team Best, Glu MobileTell us why here
Dear ** [redacted] ***, Thank you so much for reach out to us In order for us to further help you with your issue, we need to find your in-game account We were unable to find an account that is associated with your name or your email Can you please provide us with the email you used to signed up for the Nicki Minaj game? Best, Glu Mobile Inc
Unfortunately, the emails from [redacted] **were delivered to a "SPAM" folder because the complaint was submitted via email and contained an attachment However, our Customer Care Team immediately responded upon notification about the Revdex.com complaintThe order GPA[redacted] worth $was refunded on Friday, January 27, We hope this resolves the matter Thank you
Hi there, I see your attachment, but that does not tell me what the Glu offer isCan you please tell me what the offer was and what did the offer promise in return for signing up to this Emporium subscription? Thank you,
Initial Business Response / [redacted] (1000, 14, 2015/08/19) */ A new ticket was created for this player's issueFor clarification purposes, the reason why the player has not been able to receive the purchase is because he is unable to access his account anymoreIt is possible that his Facebook account (which was used to create the game profile) was disabled or deletedGlu cannot restore the progress for the player if the player's FB account was deleted or disabled, however, Glu has contacted this player and agreed to restore his purchase on a new account, including addition of a few players that he had on his old accountThe player's ticket ID is: https://glumobile.helpshift.com/admin/issue/XXXXXX/ Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Glu never contacted me with a response as they told you after reading this I wrote them again and im giving them hrs to make the change,cause really after all I went through I really dint want the game rgey have ignored me for six months so I will see what happens the middle ground is il accept dollars back refund instead of what I paid them but il wait the hrs
Glu Mobile is happy to look into this further While we may not necessarily be able to fix the overall game-play or game functionality, we are happy to address any specific grievances you have with the game Apart from a general distaste of our Customer Care Team's response and the difficulty you seem to be experiencing in the TS Baseball, what specifically are you asking Glu to remedy?
Revdex.com: Thank you very much for your help! The credit was issue to my handicap son and we really appreciate your support We have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]