Initial Business Response / [redacted] (1000, 10, 2016/01/05) */ Glu restored the player's currency, however, the player claims that the account was not restored at all; so Glu will attempt another restore Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a response from Glu on December 21st and some parts of the game were added back but nothing was restored to the level I was at through money that I spentI have sent messages to the company since December 23rd with no responseMy messages asked for specific additions that I had before the game reset Final Business Response / [redacted] (4000, 15, 2016/01/11) */ We stand by our original response
Initial Business Response / [redacted] (1000, 15, 2015/09/04) */ Glu has issued in-game virtual currency to this player at least times, therefore, this matter is considered closed
Initial Business Response / [redacted] (1000, 15, 2016/02/01) */ Sorry for the late responseBut this customer has already been contacted by our customer care within days of his communication the necessary stepsUnfortunately, Glu mobile games are not intended for children and there are technical restrictions a parent can implement to prevent unauthorized purchases from their child, therefore, as a matter of company policy, we do not refund players when they simply allege that a purchase was made by their child Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never used what was purchased so please refundI can understand if I used what was purchased but I did notAfter he purchased, I blocked him Final Business Response / [redacted] (4000, 19, 2016/02/04) */ Both Google and Apple has implemented additional barriers to prevent a child from making unauthorized purchasesThe possibility of a child making a unauthorized purchase is extremely lowIn addition, this user has indicated that a child has been playing in his/her account, therefore, we cannot permit the player to continue his or her account until verifiable parental consent is received since our games are not intended for anyone under the age of Final Consumer Response / [redacted] (4200, 21, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) And did I use the item that was bought? I did not so refund my moneyIf I bought the item and used it, then I wouldn't ask for a refund but as soon as he bought the item, I deleted the gameThank you and stop ripping people offNot everybody lies
Dear Mr [redacted] We have been researching your issue with our development team and we still cannot find the for sale Our records did show that you spent $for a star draft pick pack on July 10th However, that deal was only for a single five star player We are sorry that you have misunderstood the deal and did not receive what you expected We understand that this has been a frustrating process and we thank you for your patience while we researched your issue Even though we could not find the for sale in our system, our development team has decided to give you a single star player draft pack for all the troubles that you have gone through Please let us know if you have any questions Best, Glu Mobile Inc
Dear Ms [redacted] , We have looked into this issue with our developers We have unbanned your account Our customer care team will be in touch with you through our own ticket system
Complaint: [redacted] I am rejecting this response because: Dear GLU Support,I would like to begin by saying that I am very unsatisfied and honestly offended by GLU's responseI have already stated that I am a spare time computer gamer who plays by the book - in our case, the book being the Terms of Service which I have agreed toI am not here to create any sort of nuisance to the players or the GLU staffI am here only to play my favorite game, and I would never risk getting my account banned.I will, however, agree on being on the same page with you on one chapter - the players who are involved in any sort of exploitative activity deserve to get banned, but I am telling you that honestly I am not among them.I am utterly shocked and completely unsatisfied with the support I am receiving from the gaming company I have loved and been a loyal customerThe action taken against my account is unjust and mistaken, which I have appealed in the first place, and for all the time and effort I have put in this gameI receive some sort of automated repose, telling me that this alleged "evidence" was correctNow, I am asking what can this evidence be? Have I been recorded in a video while performing these exploits you are claiming I have done? Well, let me tell you - noWhy? Because I have never ever done such thing!I cannot describe the stress I am going through as I am writing this ticket, and it is only because of you, because you have decided to ban me for no reasonLosing my Satisfied account means the world to me, since I have invested so much time into increasing my in-game team in order to play with my friendsWhat am I now supposed to tell everyone?I am asking you to please open a new and thorough investigation on my account so you can witness the mistake you have made, and lift the suspension of my account, so I can log in back in my favorite game and continue playing with my loved ones.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/01/05) */ Glu restored the player's currency, however, the player claims that the account was not restored at all; so Glu will attempt another restore Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a response from Glu on December 21st and some parts of the game were added back but nothing was restored to the level I was at through money that I spentI have sent messages to the company since December 23rd with no responseMy messages asked for specific additions that I had before the game reset Final Business Response / [redacted] (4000, 15, 2016/01/11) */ We stand by our original response
Initial Business Response / [redacted] (1000, 15, 2015/09/04) */ Glu has issued in-game virtual currency to this player at least times, therefore, this matter is considered closed
Initial Business Response / [redacted] (1000, 15, 2016/02/01) */ Sorry for the late responseBut this customer has already been contacted by our customer care within days of his communication the necessary stepsUnfortunately, Glu mobile games are not intended for children and there are technical restrictions a parent can implement to prevent unauthorized purchases from their child, therefore, as a matter of company policy, we do not refund players when they simply allege that a purchase was made by their child Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never used what was purchased so please refundI can understand if I used what was purchased but I did notAfter he purchased, I blocked him Final Business Response / [redacted] (4000, 19, 2016/02/04) */ Both Google and Apple has implemented additional barriers to prevent a child from making unauthorized purchasesThe possibility of a child making a unauthorized purchase is extremely lowIn addition, this user has indicated that a child has been playing in his/her account, therefore, we cannot permit the player to continue his or her account until verifiable parental consent is received since our games are not intended for anyone under the age of Final Consumer Response / [redacted] (4200, 21, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) And did I use the item that was bought? I did not so refund my moneyIf I bought the item and used it, then I wouldn't ask for a refund but as soon as he bought the item, I deleted the gameThank you and stop ripping people offNot everybody lies
Dear Mr [redacted] We have been researching your issue with our development team and we still cannot find the for sale Our records did show that you spent $for a star draft pick pack on July 10th However, that deal was only for a single five star player We are sorry that you have misunderstood the deal and did not receive what you expected We understand that this has been a frustrating process and we thank you for your patience while we researched your issue Even though we could not find the for sale in our system, our development team has decided to give you a single star player draft pack for all the troubles that you have gone through Please let us know if you have any questions Best, Glu Mobile Inc
Dear Ms [redacted] , We have looked into this issue with our developers We have unbanned your account Our customer care team will be in touch with you through our own ticket system
Initial Business Response / [redacted] (1000, 14, 2015/11/18) */ We are still working on resolving this issue with Fyber
Complaint: [redacted] I am rejecting this response because: Dear GLU Support,I would like to begin by saying that I am very unsatisfied and honestly offended by GLU's responseI have already stated that I am a spare time computer gamer who plays by the book - in our case, the book being the Terms of Service which I have agreed toI am not here to create any sort of nuisance to the players or the GLU staffI am here only to play my favorite game, and I would never risk getting my account banned.I will, however, agree on being on the same page with you on one chapter - the players who are involved in any sort of exploitative activity deserve to get banned, but I am telling you that honestly I am not among them.I am utterly shocked and completely unsatisfied with the support I am receiving from the gaming company I have loved and been a loyal customerThe action taken against my account is unjust and mistaken, which I have appealed in the first place, and for all the time and effort I have put in this gameI receive some sort of automated repose, telling me that this alleged "evidence" was correctNow, I am asking what can this evidence be? Have I been recorded in a video while performing these exploits you are claiming I have done? Well, let me tell you - noWhy? Because I have never ever done such thing!I cannot describe the stress I am going through as I am writing this ticket, and it is only because of you, because you have decided to ban me for no reasonLosing my Satisfied account means the world to me, since I have invested so much time into increasing my in-game team in order to play with my friendsWhat am I now supposed to tell everyone?I am asking you to please open a new and thorough investigation on my account so you can witness the mistake you have made, and lift the suspension of my account, so I can log in back in my favorite game and continue playing with my loved ones.Sincerely, [redacted]