GM Financial

this is not acceptable Our rights were violated during this process and the fees are beyond excessivethere are so many complaints and many are talking about a class action law suit regarding this company When the car was taken we paid within minutes and GM was supposed to be open till 8pm we were put on hold at 7:and then the disconnected at 7: The answering machine was picking up when we called back 7:58.the way this was handled was so messed up I have everything recorded due to the fact allstate my insurance company was on the line with me trying to verify coverage since you couldn't find the faxes they had sentwe want a refund and have already had an attorney say we should just one, but the Revdex.com needs to step in and help protect us from companies Regards, [redacted] ***

I need to pass on my account information of my GM account number which is # [redacted] With a Recent update to add to my claim We have had the vehicle returned to usBut now they are demanding all the money now to include August in the month they took the car unlawfully and only returned the vehicle a few days before September I made a full payment on it Friday 8/28/and now they want another this Friday totalling $We did try to have it refinanced at our credit union to pay it off through GM Financial only too find out that the vehicle is $over book value so the credit union cannot even refinance the vehicle for a much better rate and lower paymentWe are forced to deal with GM Financial after everything that has happenedWe did not go through the credit union to purchase the vehicle as I just recently became a member and It is my fiances credit union also My fiance and I are getting married in September and we're not married when I purchased the vehicle with my fiance cosigning on the loan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.As previously stated, the double payment is a separate issue so I won't be commenting on it.As pointed out on the original complaint I email the request to initiate the transfer on 6/30/Diana, the back office manager, failed to send the Assumption Authorization Form and Credit Application until nearly two weeks later (on 7/12/16)This is not only outside of the hour guideline per GM Financial but also after numerous complaints to your reps and manager Victoria H***...all of whom admitted that GM Financial made mistakes in my caseTherefore, I'm unclear on how you would be able to categorize this as being handled in a "timely" fashionBecause of all of the mistakes and delays, MsH [redacted] put my case as her top priority and admitted that it was now a "special circumstance" caseShe also promised to work directly with Diana for the remainder of the transfer processIf my case was standard, GM Financial management would not have intervened to this degree.Now comes the start of the second set of delaysOn 7/12/16, after the assuming party and I submitted the above-mentioned documents, GM Financial fails to get a response back from the credit report agency until nearly a week later (on 7/18/16) because they had again delayed on the paperwork...this time in submitting to the 3rd party agencyAgain, this is outside of the promised hour window.In short, if these two delays had not occurred (i.eif GM Financial didn't make these mistakes) then the transfer of the vehicle would have completed BEFORE the $payment on 7/29/Since the actions of GM Financial is directly responsible for extending the transfer process and triggering the payment, I shouldn't be penalized for itPlease check these facts against the notes on my account again should you need to verify my claimsIn short, I'd like to extend you one final opportunity to reverse the $chargeIn doing so, I will mark this complaint as settle and won't escalate this issue further to GM corporateThank you for your considerationI trust that you'll find this a fair resolution under these circumstances Regards, [redacted] ***

October 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

March 31, 2017? Re:? ? ? ? ? ? Complaint ID: [redacted] ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? Dear Ms***,? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information? Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law? Late fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timeThe account is current as of the date of this letter.? Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted] .? Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT? Sincerely,GM Financial?

Complaint: [redacted] I am rejecting this response because:There were attachmentsI will attach them againThe contract you provided a copy of clearly states [redacted] NOT GM FINANCE! Attached again are my supporting documentsWhere online is the account payment historyOn my attachment you will see what I can see in which there is no indication of a payment not being madeI know understand why there are so many bad reviews with your company.? Regards, [redacted]

May 30, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: the issue has not been resolvedI did not post the payment to the wrong account and should not have to wait this long for this to be resolvedmonths is entirely too long for a simple resolution to be completed Regards, [redacted]

December 18, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

June 9, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On December 16, 2015, GM Financial received an application for credit submitted at Jake Sweeney ChevroletYou have indicated that you are disputing the inquiry as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I have not received lien release or title to my car in the mail yetOnce they both are received I will accept responseI still believe an investigation into GM/Americredit's practice of not sending proper releases and clear titles to consumers in the first place is still warrantedI believe they have set up & run the website www.getmycartitle.com to extract extra unnecessary & illegal fees from consumersIt was their first response to me when I called & told them I was paying vehicle off a few months early back in & made sure they had my correct current mailing address (is same now still) to mail clear title toThey told me I was going to have to go through www.getmycartitle.com & pay extra fees before even receiving final paymentIs their ownership & use of that website to gain extra fees legal? Regards, [redacted]

Please enter your reason(s) for rejecting the business response below.I never received a telephone call in regards to late charges What sense would it make to pay a loan in full and just leave late charges owing? Had I known there was a balance it would have been taken care of at that time as well! Also, the loan company had my address incorrectly as McMinnville, Oregon not McMinnville,TN for the majority of my contract time so that may explain why a letter was never received by me, if indeed a letter was sent! I realize I that this complain is a major waste of my time and Revdex.com resources but it is really the only way an average Joe consumer can warn others of unethical business practices I have paid the late charges (under duress) but I will continue to dispute the validity of those charges

March 19, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $ GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time Please note that if your records reflect differently, please feel free to send in proof of cleared funds for the November of paymentUpon receipt of this information I will research this matter Should you have any further questions or require additional assistance please contact GM Financial at [redacted] ? Sincerely, GM Financial

Complaint: [redacted] Michael E [redacted] P [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:You have handled this entire situation car freeThen you insult my intelligence by stating that you are "waiving the $526.91"You are not waiving anything, you are correcting your mistake by removing the that I never owed you in the first place and if your dealership would have don't their job and immediately went to GM financial and said, Ronnie [redacted] just returned his Terrain on April 19th, Then we would not have this problem and I would not be taking time out of my work day to fight this and correct my credit.? With what you have put me through, your offer is unacceptable and offensive.? Get my credit fixedNOW!? ? Regards, [redacted]

August 4, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees Our records reflect that the payment in question was submitted by you via [redacted] SpeedPayPlease note when selecting “Make Payment” within the [redacted] SpeedPay system, you agreed to and authorized this transactionThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedAs you were previously advised on June 17, when processing a payment via [redacted] Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allowsGM Financial does not have the ability to stop or alter any transactions submitted using these payment methodsTherefore GM Financial is also unable to stop the second attempt even if additional arrangements have been made Please be advised GM Financial takes all complaints seriously and apologizes for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on thisMonths ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded)I concerns were dismissed/ignored and was put on me to try and figure this outIt was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal adviseI have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,The bill list out parking tickets/violations and received only so there wasn't even full disclosure of all of the parking ticketsI submitted two online complaints, which both were ignoredAnd, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer seriousNopeI don't think soI have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding billBecause if someone would have spoken to me, I would told them that I was disputing this billThe way GM Financial handled this was 100% unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***Hi My account number is [redacted] I spoke with [redacted] in the loss department in December of and was told that everything was paid off and I would probably get a refund of two payments which would have been around I received nothing but a bill months later for This is wrongHow can a company do this? Please let me know if yo will make this right or do I have to hire an attorney?thank you [redacted] ***

June 18, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] M [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur records reflect that the account was reported more than days past due in October and more than days past due in November for the September installment due date Between August 28, and November 11, 2015, our records reflect that GM Financial only had contact with you once on September 14, 2015, and during this conversation our records do not reflect that a deferment was discussed or requestedOn October 22, 2015, an email was sent to the email address registered with MyAccount in an effort to contact you and offer assistanceGM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableIf in the future, the deferment option is available and if your account is eligible for this type of payment assistance, please be aware that all deferment requests are subject to management approval Copies of your Contract and Account Payment History have been included for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-#### Sincerely, GM Financial