GM Financial

January 24, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
An update was submitted to the credit bureau reporting agencies to reflect as a resolved dispute. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Revdex.com:
GM Financial is asking for my account number, which is [redacted] 
Regards,
[redacted]

October 18, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
On January 2, 2014, you entered into a Retail Installment Sale Contract (“Contract”) for the 2008 Jeep Commander in the amount of $22,814.53 at an interest rate of 10.95%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $433.66 per month, beginning on February 1, 2014. GM Financial employees were not present at Mancari’s Chrysler Jeep, Inc (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two parties.
Please be advised a copy of the Contract will be mailed to the address on file. Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ([redacted]
Sincerely,
GM Financial

October 8, 2015 Re: Complaint ID: [redacted] Dear Ms. [redacted] Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer you the following information. GM Financial is unable to accept direct payoffs for...

leased vehicles in the State of Florida; therefore, a third party, like Innovative Funding Services (“IFS”), is used to facilitate cash and third party financing transactions as well as to assist with indirect financing options for GM Financial lessees. We apologize that you have had a poor experience with Innovative Funding Services during the process of purchasing your leased vehicle.  As IFS is an independent third party company, GM Financial is unable to determine what occurred between Vystar Credit Union and IFS to cause a delay in the payoff of your lease account; and as a result, GM Financial has submitted a request to the credit bureau reporting agencies to remove the negative reporting in September of 2015. Please allow 30-45 days for the credit bureau reporting agencies to reflect this update. GM Financial did not receive the payoff for your lease account until October 6, 2015 and your lease account is now closed.  Should you have any further questions, please feel free to contact Lease Servicing at [redacted] Sincerely,GM Financial

January 17, 2018
Re: Complaint ID: [redacted]
      [redacted]
 Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. A response will be issued once the review has been completed.
Sincerely,
GM Financial