GM Financial

I do not appreciate receiving billing calls after 8pm CST. I thought it was against the law?

December 14, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Included in the original response is a copy of the Property Tax Bills for both the City of Hampton and the County of Isle of Wight for the and tax periodPlease ensure you review all three pages of the attachment If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Included for your review are copies of your contract and the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)284- Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:it’s a complete and utter disgraceThe company is praying on people that they think they can do soI made a payment, it was rejected since the company was closed for “system maintance” in no where is that mentioned that it could have been THERE errorWhat is the point of entering Ashe entering an account if they are going to say it was entered incorrectly?! Also- there was ZERO mention of the fact that the truck was faulty and ended up in the shop not even months later! THIS IS THE WORST COMPANY AND THEY SHOULD NOT HE IN BUSINESSTHE WAY THEY HANDLE CKNSUMERS IS A DISGRACEI WISH I NEVER BOUGHT THIS TRUCKI WILL BEVER ENTER INTO ANY AGREEMENTS WITH THEIR COMPANY EVER AGAIN.? ? I WILL MAKE SURE I PASS ON THEIR INCOMPETENCE TO ANYONE I KNOW.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Although you've sent a refund check, and I do believe you have, but againI never received a refund checkI have stated this numerous timesI do not know who cashed the checkI did not receive the check.My e-mail address: [redacted] Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comYour account is currently being researched in regards to your concernsAn answer to the desired settlement you have expressed will be sent when the research has been completed Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On December 28, 2011, you and [redacted] M [redacted] entered into a Retail Lease Agreement (“Contract”) for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 28th day of each month.Although you have advised GM Financial that through divorce proceedings Mr [redacted] was awarded the responsibility for this lease, the contractual obligation still remains for all parties who entered into the contractIn order to have removed your liability, prior to the maturity of the lease, the party intending to assume sole responsibility would have needed to contact the dealership who originated the lease and have had to apply for the lease in their name onlyPlease understand that this would be the same process as when the lease was initiated in 2011, including credit approvalAs your lease matured March 28, 2015, this would no longer be an option and all parties who entered into the contract are still liable for the remaining deficiency balance owed to GM Financial.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

February 13, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be aware, GM Financial is an indirect lender and all credit decisions are based on the consumer’s credit files obtained by the credit reporting agencies at the time the application was submittedAdditional considerations included income and expenses as listed on the credit application signed by you, as well as the cost of the collateral Please understand that all contract negotiations would need to be handled between yourself and the selling dealerIf you have any questions or require additional assistance, please contact GM Financial at 1-***-***-*** Sincerely, GM Financial

I am rejecting this response because: The information provided by GM in response to my claim is not accurateI enrolled in automatic payments as soon as I purchased my vehicle and for some unknown reason GM altered my payment planGM claims that I was contacted "several times" about the delinquent payments, but I never once received a phone call, an e-mail, or a physical letter in the mailSimply looking at the phone records of my mobile phone (the only phone I have) would clearly demonstrate that GM did not follow protocol in reaching out to me as a customerThe missed payments never even appeared on my credit report until AFTER the car was actually repossessed which only adds to the dubiousness of this circumstanceOther than in this case, I have never missed a payment on anything in my life and my car payment is by far the lowest one that I haveIf I was contacted even one time, I would have instantly called GM and fixed the problem.The first time that I received any sort of notification about the repossession was they day AFTER the car was repossessed when I received a physical letter via certified mailI don't know how their records indicate that they contacted me, because they did not.When speaking with a representative from GM, they claimed that they called my mother's cell phone one time the month before the repossession, though I have no idea why, unless they mixed up our accounts when we were purchasing our carsWe purchased our cars at the same time, but they are be two totally different accountsWhen I signed up for my lease, I included both my phone number and e-mail addressed as means of contacting me; yet, I never received any kind of notice.I just don't understand how several employees from both [redacted] (where I purchased my vehicle) and GM Financial (the company responsible for this issue) could be stating again and again how this issue impacted several people who purchased vehicles during the month of January and the company can't just help me remedy this problem by reporting on the potential errorWhy would a customer simply not make any payments after purchasing a car only to pay ALL of the delinquent payments off (plus the ludicrous towing and holding fees) the next day after their car was repossessed unless they were an innocent?Online websites dedicated to business reviews are littered with complaints from customers who experienced problems with their payments being unexpectedly cancelled (their automatic payments being depopulated) and being charged beyond the end of their lease in January.I am quite frankly shocked that GM would be so callous as to claim that this is they're reporting "fair and accurately" when there seems like an endless amount of evidence verifying my claimsI cannot believe that a business is allowed to operate this way and damage someone's name and reputation based on a "systems error" that several of their own employees have admitted likely caused this issue and yet in this correspondence through the Revdex.com, they have not addressed that issue once.I feel as though I am really not asking very much of GMThey claim that they "reviewed my account" and saw that a phone call was made, but the actual specifics of my complaint (namely the fact that a system reboot wrongfully altered my account without my knowledge and that they seemingly contacted the wrong customer) are really not being addressed here.? Regards, [redacted]

February 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on February 13, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ***) ***- [redacted] Sincerely, GM Financial

May 30, Re: [redacted] ? ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information The check in the amount $2,785.64, has been located [redacted] sent the check with an incorrect VIN, causing the check to post to a different accountA request was submitted to release the funds to your account and should be posted by June 1, 2018, effective the original date received We apologize for any inconvenience you have experiencedShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

October 31, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyPlease note that GM Financial has responded to all credit bureau disputes accurately and in a timely mannerUnfortunately, we are unable to fulfill your request to make an adjustment to the credit bureau reporting If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial has backdated the payment received on September 9, to August 11, 2015; the date the original check intended for payoff was received by the payment processing center in Phoenix, AZYour account is now closedGM Financial has also submitted an update to the credit bureau reporting agencies on October 12, updating the payment history and close date of your accountPlease allow 30-days from this date for the credit bureau reporting agencies to reflect these changes.Should you have any further questions or require additional assistance, please contact Customer Service at 1(800)284-2271.Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: still no check received to date not goodWas told check sent 10/3/never received and now there is a new check and new date Regards, [redacted]

Complaint: [redacted] I want it to be clear that my issue does not have to do with your response regarding "inaccessibility" to my accountMy problem with GM Financial is that you accepted and cashed a payout check without bothering to link it to my accountMy problem with GM Financial is that when I interacted with staff, I was either told the problem was with my insurance carrier who issued the check (and to contact them about it) or, after it was clear GM Financial was the one who was wrong after I produced the cleared check, to simply waitI was dismissed at every pointI was not given a time period as to when my account would be correctedIn other words, I don't accept your response regarding "advance notifications regarding inaccessibility" being sent to meINACCESSIBILITY HAS NOTHING TO DO WITH IMPROPER RECORD KEEPING OF MY ACCOUNTHow dare you even suggest that it was MY oversight that led to this problemI, and anyone with common sense, knows GM Financial is fully to blame.? I checked my account this morning on 1/31/It is showing my "next payment ? due" date of 2/26/- amount: $I want this corrected and it must show that there are no additional payment due datesI will continuously reject responses until this is correctedMy time has been wasted dealing with incompetence, so now I demand that my account reflect correctly.? ? [redacted] ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***account # [redacted] social#358?

Complaint: [redacted] I am rejecting this response because:As I stated in my first rejection, despite what the author of the email claims, I was able to handle this issue with absolutely no concern on the part of the GM Financial people I spoke with regarding my my name not being on the lease agreementClearly there is something wrong with the business practices of GM Financial regarding these types of issues, or some re-training needs to occurSimply restating that you can not share any information with me regarding this lease account because I'm not listed on it is ridiculous, and a clear indication that you didn't even read my last responseThere simply is no need for you to continue to inform me of a business practice your people clearly don't adhere toNo matter what canned response you send me is going to excuse the fact that GM Financial took over a month to return my extra payment.? Regards, [redacted] ***

February 14, Re: Complaint ID [redacted] [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information The MoneyGram payment in the amount of $was located and posted to your account on 02/13/2018, with an effective date of 01/16/Your account has not been reported to the credit bureaus for any late payments and no late charges have been assessed to your accountWe apologize for any inconvenience you have experienced as a result of this situation If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ***)***-*** Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My account number is [redacted] ? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:? I've already called the customer service number and spoke to [redacted] ***? on 3/8/and emailed [redacted] attention [redacted] (twice) and have not received a response.? Your customer service is horrendous!!!? I've attached documentation proving my move, and move of the vehicle.? ? Regards, [redacted] ? ***