GN Auto

This deal has been flat cancelled through the bank Refund check ( or in this case cash ) is being refunded to the consumer While the vehicle was sent to range rover for repairs, we supplied the customer with a [redacted] for use Thanks,R [redacted] ** [redacted]

I was told by the sales manger that the Mercedes ML would pass the Maryland Vehicle Inspection because it pass the Virginia Vehicle InspectionMy wife and I were rushed through the contract and lied to a number timesWe just spent an additional $for the vehicle to pass the Maryland InspectionWe were promised a Car fax in which we never gotI then went to the website to contact someone and to file my review only to discover that those pages do not upload

Hi This is Roell V***I have replaced Zack a few weeks ago and just saw these complaints in his old Inbox Is there anything I need to do with this? Has this already been taken care of ?I appreciate your help in the matter As always, we are eager to make sure our customers have a good experience.Regards,Roell V***Director of Marketing & Customer Service###-###-####

Attached is the buyers order for Mr [redacted] .He purchased the [redacted] from us in a cash deal As you can see from the buyers order, we did not charge taxes or tags and are not responsible for getting the license plates to Mr [redacted]

We flat cancelled the deal with the automobile at the bank and have already processed the refund We are having someone drop off the refund check and picking up the vehicle that was loaned to him.Sincerely,Roell V***Assistant General ManagerGN Auto of Chantilly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

completion of services

Our pre owned cars are always sold as is, unless a prior agreement is made before purchase. In this case, the client did not purchase additional warranty and signed off on the purchase of the car on the "as is " condition. When we intake a car during our sourcing process, we take the car... through a 200 point process at our shop. We take extra precautions to be sure that the autos we sell are in the best possible condition for our clients. In the case of this automobile, there wasn't a problem during our inspection of the vehicle.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
they are missing the point. It doesn’t matter if we bought a warranty or
not, it doesn’t matter that we bought an "as is" car from them that had major
problems. What matters is as customers
we had a problem and called them to resolve it.
It was their lack of customer service that created the issue. We have no problems supplying the documents
showing we paid $to have a diagnostic done on the vehicle 10/14/and
received a quote for $to have it repaired.
On 11/04/we went in to have the paperwork properly filled out, at
that point we were told by Zack that they would pay half (as acknowledged in
his response) but, he would get with the mechanic and get back to us for our
cost. The next day, Vince called to tell
us he would charge us $for the repair if we bring it back in. Zack is correct, we did not call back and we
did not bring it back in. It was not a
resolution. $for a catalytic
converter is a rip off and we weren’t going to let them do it to us again. We installed a new catalytic converter that day
Our complaint is how they handled this whole thing
Not because they sold us an "as is" car that needed repairs but, because they
offered to split the cost of repairs then wouldn’t call us back for weeksNow
adding all these lies, it’s just painful.
The only offer Vince made was to pay for half of the repair, which by
Zack’s own admission Zack offered that to us personally. I’m not sure why he is saying Vince would be
terminated for that? Or that it is not
their business practice? Then why did
Zack offer it to us himself? We never
said Vince offered us anything more than that.
It is just circles with these guys.
Quite frankly it speaks to their integrity
The resolution we asked for
was $which is l/of what they offered to pay in the first place. We did have to pay to repair the vehicle in
order to register it as required by Virginia
state law. In the end it made no sense
to pay them $for half of a repair and not know when and if the job would
be done. The repairs were not done prior
to 10/29/when we filed this complaint like Zack believes. I can provide documentation for that as
well. They lost customers because they
would not call back; they took almost a month to give us an outrageous price
quote and then lied about the whole thing.
We have no reason to lie, what do we gain? There has been no apology, no excuse, and no
acknowledgement of the fact they did not call us back for weeks. That is and always has been the issue. G & N Auto is quite literally the worst
company we have ever dealt with
Regards,
*** & *** ***

05/02/2016*** ***The Revdex.com K StNW, 10th Floor Washington ?? 20005i RE: 11254651Dear ***,This is a follow up response to a complaint from *** *** filed 03/24/This matter has been resolved to the satisfaction of the customerThank you for your prompt
attention in this matterPlease do not hesitate to contact me directly.With regard,Zack BGN Auto LLC

From: *** *** Date: Wed, Oct 14, at 1:PMSubject: *** * ***To: "*** ***
The *** *** issue was resolved long before they submitted the information to Revdex.com.We took care of their issues with a new warranty and they were satisfied with the
outcome.*** ***AsstGM*** *** *** *** *** ***
*** ** ***
***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------- Forwarded message ----------
sans-serif;">From: *** *** ***>Date: Wed, Aug 13, at 4:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] have finally gotten my titleThank you so much for your service

RE: ***June 24, 2016To whom it may concern:This vehicle was sold AS-ISAny goodwill work that was agreed upon would have to be performed by GN Auto, the selling dealerOur policy is that if a consumer takes it upon themselves to have repairs done by a third party without prior authorization,
they are responsible for all cast associated with those repairsOnce again, we clearly stated on multiple forms signed by the consumer, the vehicle was sold AS-ISThank you in advance for your prompt attention in this matterIf you have any questions, comments or concerns, please don't hesitate to contact me directly.With regård,Zack BChief Compliance Officer GN Auto LLC*** *** *** Rd *** Chantilly VA ###-###-#### Office ###-###-#### Fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** *** 11:PM (hours ago)to gnautosales, meHello *** B***,This email is to inform you that I am willing to bring the car to your shop on Wednesday 04/29/to resolve the problems that were diagnosed beforeI truly shouldn't be going through this but I'm willing to work with you in an effort to address the problemI live one hour away from you and my time is very preciousIt is difficult for me to give up an entire day working on something like thisHence, I would like to wait while the vehicle is being repaired because I won't have a way back home if I should leave the car at your shopI can be there very early in the morning so that I'll be your first customer to attend to.Therefore, I ask for your cooperation and consideration to work with me on thisYou can call me or email me with your response.Regards,*** ***
Regards,
*** ***

RE: ***June 24, 2016To whom it may concern:This complaint was settledWe issued the consumer the plates and registrationThank you in advance for your prompt attention in this matterIf you have any questions, comments or concerns, please don't hesitate to contact me directly.With regard,Zack BChief Compliance Officer GN Auto LLC *** *** *** Rd *** Chantilly VA ###-###-#### Office

From: *** *** Date: Tue, Mar 15, at 1:PMSubject: Complaint Resolved- *** *** and GN AutosTo: "***@myRevdex.com.org" Good afternoon ***, I submitted a Revdex.com Complaint due to the lack of customer service from GN Auto of Chantilly
I purchased a vehicle from GN Autos and found out it had major mechanical issues so I spoke with TJ, the office manager regarding my concernsHe was very rude and disrespectful, I would call GN Autos and be placed on hold until I hung up, I was being ignoredI’m glad Zack B*** intervened and took over my accountHe was very professional, he addressed all my issues and took care of the mechanical issues with my car. I was at the dealership today picking up the vehicle (hopefully for the last time) I’ve taken this experience as a lesson learned and will not be going back to GN Autos anymoreOver all my experience with GN Autos was stressful but if it wasn’t for Zack’s help I would’ve probably taken them to civil court. Thank you *** for contacting GN Autos and helping resolve my issues. *** *** *** ***

I apologize for the delay in responseI hope this letter will clear up any unresolved issues.Obviously, this vehicle was disclosed as being sold AS ISI encouraged *** to purchase some mechanical breakdown coverage but he assured me that should any issues with the vehicle occur, he
had his own avenues to remedy themIt was inferred by him that because he had friends in the auto service industry that purchasing a service contract was completely out of the questionWhen the issue with the catalytic converter came up we serviced it at no chargeWhen *** called back and demanded a new catalytic converter, the service department offered a solutionThey offered to replace the catalytic converter and split the costI personally relayed this message to ***In the end, the truck was never brought back for the repair because he wanted GN Auto to pay a shop of his choicing for the repairs and for obvious reasons that was never an optionI haven't heard from *** directly since.Thanks again for your patience regarding these mattersI hope this will answer any questions and bring closure these casesGeneral Manager GN Auto LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
From: *** *** Date: Mon, Feb 23, at 9:PMSubject: about ford and dealershipTo: *** *** , *** *** Hi ***,It sounds okI will take their check for $and replace an existing sit (its mechanical part for making adjustment and stop the squeaky noise).I truly could not have done it without your helpI hope they will treat their future customers with fully open information.Please advice them to sent a check to my p.o.box address:*** *** *** ***Olney, MD ***.Many thanks,*** ***
Regards,
*** ***

Hi This is Roell V***I have replaced Zack a few weeks ago and just saw these complaints in his old Inbox
Is there anything I need to do with this? Has this already been taken care of ?
I appreciate your help in the matter As
always, we are eager to make sure our customers have a good experienceRegards,
Roell V***
Director of Marketing & Customer Service
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