GN Auto

From: GNAuto Sales Date: Mon, Feb 2, at 12:PMSubject: RE: *** Rebuttal (***)To: *** *** I've spoken with Vince and he reiterated what I already knewHe never stated we would "don’t worry about it we will get it fixed for you" or "he(I) spoke to the manager and that because it was so close to the purchase date they(we) would make it right" This is not the way we conduct goodwill work and Vince knows he would be terminated for making promises like that*** never spoke to me or I would have cleared it up straight away I was the one that promised to pay half the cost of the repair if the customer brought it to our shop to have it doneI spoke with *** personally and then I never heard from him againIt's my belief the customer was trying to recoup as much as they could towards a repair they already had doneThey never sent an invoice or estimate or anything backing their claimIf they had brought it back here then we would have treated it as goodwill work, even though they refused to purchase a warranty and knew it was sold AS-ISJust as it did the last time I spoke with ***, the offer still stands. Zack B***General ManagerGN Auto, LLC.*** *** *** ** *** ***Chantilly VA 20152###-###-#### Office###-###-#### Faxwww.gnautosales.net

We would be more than happy to pay for alignment.  Can you forward the invoice amount?  I didn't see it attached.Roell V[redacted]Director of Marketing & Consumer Engagement###-###-####

RE: [redacted]June 24, 2016To whom it may concern:This complaint was settled. We issued the consumer a corrected title for and the vehicle has been registered. Please update our records to reflect this. Thank you in advance for your prompt attention in this matter. If you have any questions, comments...

or concerns, please don't hesitate to contact me directly.With regard,Zack B. Chief Compliance Officer GN Auto LLC [redacted] Chantilly VA [redacted] ###-###-#### Office ###-###-#### Fax

This deal has been flat cancelled through the bank.  Refund check ( or in this case ... cash ) is being refunded to the consumer.  While the vehicle was sent to range rover for repairs, we supplied the customer with a [redacted] for use.  Thanks,R[redacted]
[redacted]...

[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1) I have NOT received my license plates as the business claims.2)The warranty was NOT worth $1,995 as the business claims.3)The vehicle has not been registered with DMV.The business has continued to lie regarding this transaction and their services and practices.  The business has paid just $995 for the warranty as my records confirm.  The business has refused to send my plates.  There is no legitimacy to the claim that they have been sent OR that they will arrive at a later date.  DMV records confirm that the car has not been registered under my name. My holiday plans were to leave tomorrow morning which I now cannot do.  At this point, they have now lied to not only the consumer, but to the Revdex.com.  The refund request at $499, no where near covers the amount of damages, repairs, and inconveniences which have now exceeded $4,000.  I now have to cancel my plans to leave for the New Years holiday because I cannot drive my car without legal plates.  This will cost me additional fees to cancel hotel and trip reservations.   Further, in contacting the DMV, the vehicle has not even been registered under my name therefore proving my claim that the business has lied about the plates and will not and CANNOT follow though on their word and obligations.Incredibly irresponsible, unethical, and negligent.  Not to mention just out right immoral.  
Regards,
[redacted]

RE: [redacted]June 24, 2016To whom it may concern:This vehicle was sold AS-IS. Any goodwill work that was agreed upon would have to be performed by GN Auto, the selling dealer. Our policy is that if a consumer takes it upon themselves to have repairs done by a third party without prior authorization,...

they are responsible for all cast associated with those repairs. Once again, we clearly stated on multiple forms signed by the consumer, the vehicle was sold AS-IS. Thank you in advance for your prompt attention in this matter. If you have any questions, comments or concerns, please don't hesitate to contact me directly.With regard,Zack B. Chief Compliance Officer GN Auto LLC[redacted] Rd #[redacted] Chantilly VA 20152 ###-###-#### Office

RE: [redacted]June 24, 2016To whom it may concern:This complaint was settled. We issued the consumer a check for the full settlement amount. Please update our records to reflect this. Thank you in advance for your prompt attention in this matter. If you have any questions, comments or concerns, please...

don’t hesitate to contact me directly.With regard,Zack B. Chief Compliance Officer GN Auto LLC [redacted] Rd [redacted] Chantilly VA 20152 ###-###-#### Office ###-###-#### Fax

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The complaint ID [redacted] was previously with the understanding I would be paid for the alignment that was promised in writing before sale but was not done.
Regards,
[redacted]

[redacted] Blvd. [redacted] Arlington , VA 22201Daytime Phone: ###-###-####E-mail: [redacted]:I am sorry to hear your view about your experience.  GN Auto went above and beyond during the sale process to make sure you were well taken care of....

 You test drove the [redacted] and were allowed to take it for a pre inspection sale.  On top of that, A top tier warranty was provided to you at absolutely no cost ( a $1,995 value ).  GN also offered to fix a small tint issue with the window.  We even went out of our way to make sure this was done by having it done at a place close to her house ( and not having her drive out to Chantilly to get it done ).  The car tags were also provided during the allotted amount of time that we are allowed under law in order to be current and those were provided to you during the 30 day period.We understand your level of frustration, but we feel that providing you a top tier warranty at absolutely zero cost does not warrant us providing you an additional $400 refund.Thanks,GN Auto

completion of services.

From: GNAuto Sales <[email protected]>Date: Fri, Feb 13, 2015 at 6:51 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted]-  Sorry about the delay in getting back to you. After careful consideration, I'm prepared to offer [redacted]. [redacted] a goodwill offering of $200.00 only if that will completely satisfy the customer and this complaint is closed with good status.  with regard,Zack B[redacted]General ManagerGN Auto, LLC.[redacted]Chantilly VA 20152###-###-#### Office###-###-#### Faxwww.gnautosales.net

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We flat cancelled the deal with the automobile at the bank and have already processed the refund.  We are having someone drop off the refund check and picking up the vehicle that was loaned to him.Sincerely,Roell V[redacted]Assistant General ManagerGN Auto of Chantilly

05/02/2016[redacted]. The Revdex.com 1411 K St. NW, 10th Floor Washington ?? 20005i RE: 11254651Dear [redacted],This is a follow up response to a complaint from [redacted] filed 03/24/2016. This matter has been resolved to the satisfaction of the customer. Thank you for...

your prompt attention in this matter. Please do not hesitate to contact me directly.With regard,Zack BGN Auto LLC.

Attached is the buyers order for Mr. [redacted].He purchased the 04 [redacted] from us in a cash deal.  As you can see from the buyers order, we did not charge taxes or tags and are not responsible for getting the license plates to Mr. [redacted].

From: GNAuto Sales <gnautosales@[redacted].com>Date: Thu, Apr 9, 2015 at 2:44 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear Revdex.com: Accounting has made several attempts to contact [redacted] about his deposit. I...

understand he does not want to release certain information but in order to refund a deposit made by credit card, we need THAT credit card information. I believe he is aware of this but we have yet to receive it. He can contact Shirley in accounting Mon thru Friday between 10-6  and she will be happy to assist him.   Zack B[redacted]General ManagerGN Auto, LLC.[redacted]Chantilly VA [redacted]###-###-#### Office###-###-#### Faxwww.gnautosales.net

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...

response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The complaint ID [redacted] was previously with the understanding I would be paid for the alignment that was promised in writing before sale but was not done.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I was told by the sales manger that the 2005 Mercedes ML 350 would pass the Maryland Vehicle Inspection because it pass the Virginia Vehicle Inspection. My wife and I were rushed through the contract and lied to a number times. We just spent an additional $3100.00 for the vehicle to pass the Maryland Inspection. We were promised a Car fax in which we never got. I then went to the website to contact someone and to file my review only to discover that those pages do not upload.

Hi.  This is Roell V[redacted]. I have replaced Zack a few weeks ago and just saw these complaints in his old Inbox.  Is there anything I need to do with this?  Has this already been taken care of ?I appreciate your help in the matter.  As always, we are eager to make sure our...

customers have a good experience.Regards,Roell V[redacted]Director of Marketing & Customer Service###-###-####