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GNC Reviews (46)

Shortly after sending out the alternate black caulking, *** informed us (via email on 12Aug2016) that he actually now had a leak inside the garage. *** sent photos documenting the same. On August 16th we sent service techs to do a permanent warranty repair. We installed new Epdm Cured Cover tape at the effected area. *** is aware that we were there, I spoke with him via telephone on the 16th (As he was out of town at the time) This warranty issue is closed, the warranty remains in effectAttached is a photo of the installed cover tape

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have no reason to believe that the leasing company will return my money. I had tried to work with them before I issued my complaint. They would not work with me based on their belief the that the final inspection done by AutoVIN was true and accurate. My concern is, not only with the money I paid, but with the feeling that I was sent a bill for something that did not existSo I am not sure where I go now? *** Toyota reduced the fee and said that was the best they could do
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/07/15) */
The customer was informed of the contract details before he signedAll of the appropriate paperwork was diclosed and duely signedThe customer even went home and emailed us a voided cheque for the purpose of deducting monthly paymentsHis
email confirms thisIt was not till the day after that he has decided he didn't want to go through with itWe have been trying to advise him since that the loan is active and he needs to come pick up his vehicle

First I do not know what location the customer went to regarding the complaint
But most important the customer is wanting a refund without any product!
Also, I saw purchase price $and Disputed Amount $947.00?
Thanks
***
?

I was out of town and resolved this issue immediately upon my return.  I believe the customer is satisfied at the resolution and no further complaint exists.

After waiting for the inspector for a email confirmed appointment for 4 1/2 hours, frustrated I called to find out why the inspector didn't show up only to hear" oh, he cant make it out there today" seriously???? AFTER WAITING 4 1/2 HOURS???? Spoke to a customer service manager Julia to see if she could send out another inspector today which was not an option. Asked her for first appointment tomorrow before I leave for work, and she is checking with the inspector. The concept of customer service is lost with this company and they have not resolved this in any way shape or form!!

October 26, 2017   This is in reference to ID #12419203. I contacted Mr. [redacted] on October 26, 2017 at 9;00 A.M. and left a voice mail. At 12:26 P.M. Mr. [redacted] returned my phone call and gave me his side of the story. Mr. [redacted] had his situation resolved the same day at a store...

down the street on [redacted] that is part of the same organization. I apologized for his inconvenience for having to drive to another store to get his exchange on his products. He complemented the store who took care of his problem and was happy with that stores service. I have spoken to the current employee who refused to make the exchange for bim on the initial visit. He was hesitant because the customer Mr. [redacted] did not have a receipt with him or proof ofpurchase and did not feel confortable making the decision without out a manager's approval. Mr. [redacted] was appreciative for the phone call and accepted my apology for his bad experience. I have taken steps to retrain [redacted] the employee who is in question to make sure this situation does not happen aga.in. Sincerely, General Manager

In retrospect, I agree that we should not have charged the labor simply because we did not fix the problem. Having said that, after coming to a dead end on the trouble shooting, our technician had called the customers shop to advise them and get instructions. Part...

replacements from that point on were based on suggestions made by their shop. The starter was replaced primarily because it "hung up" and  damaged the teeth on the starter, it had to be replaced regardless. (We have pictures of it and they were available to Mr. [redacted].)
Mr. [redacted]'s personal insults and being talked down to in a very unprofessional manner, combined with the frustration of having excessive time involved in the job, temporarily clouded my judgment. I, too, am a factory certified technician with Cummins, CAT, Detroit, Mercedes, FTL, Meritor, (and others) with 16 years of dealership training and management. I do, however, still make mistakes. Therefore, in the spirit of fairness and good business, I would like to offer a refund in the amount of $634.83 to cover labor (500.00), service call charge (85.00), and cab mounted solenoid (49.83).
In closing, this is the 2nd complaint ever filed against us in 27 years of business and in our profession that is an exceptional record. I think we will "stay in the business".

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I talked to Drew today, he is not coming out tomorrow, he said he may come out on the weekend and would let me know for sure later this week. The weather is suppose to be beautiful this weekend so there should be no excuses. It has been almost two weeks since contact, this has happened in the past and they show up whenever and don't tell me they have visited or when I'm not here, I need this fixed before winter comes and we have further damage. They have 10 days to resolve issues or I may have to consider other options.
Regards,
[redacted]

Based on bringing the customer’s concerns to her leasing company, the leasing company has asked us to update the inspection results to remove the charges for the stained seats.  Further questions on behalf of the customer about the adjustment should be directed to the leasing company.

Our inspector cannot assign charges to any damages, nor can he apply the “Further Diagnosis” descriptor to damages he reports.  These parameters are determined by individual leasing companies and programmed into our inspection software.  “Further Diagnosis” items indicate possible issues...

with a vehicle that go beyond the scope of the inspection that the leasing company might want to look into when the vehicle is turned in.  The leasing company’s diagnosis would determine if there is a chargeable issue with the vehicle at that time.   According to the leasing company, they spoke with the customer on 10/14 and advised him of his options regarding any potential charges and repairs.  They also spoke with him on 10/19 and let him know that charges for the item mentioned would be waived.   As AutoVIN does not advise customers on whether or not to have repairs/diagnosis done before the vehicle is turned in and cannot speak to charges or fees, our company does not reimburse customers for actions taken in these areas.  If the customer has further questions, AutoVIN has been advised to refer him to his leasing company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

AutoVIN is a third-party inspection services provider. When inspecting lease-end vehicles for our clients, we capture the odometer reading and vehicle information (including color) at the time of the inspection. The odometer reading is...

captured in a digital image, and we take all-around images of the vehicle, which show the colors of the interior and exterior.  We would not need this information from the customer.    
Another part of the inspection process includes documenting any/all damages to the vehicle.  Damages are also captured in digital images.  If a customer would like to view their inspection report and images, they can do so at www.autovinlive.com.  They will need their account number or inspection number and the VIN of the vehicle.
 
AutoVIN does not set charges for Excess Wear and Use.  Those are applied based on our clients’ pricing guidelines.  We cannot charge a customer more than their leasing company’s charges for any items, nor are we able to charge less or to remove charges.   If a customer has questions about charges and their lease agreement, they need to contact their leasing company to discuss them.

Initial Business Response /* (1000, 16, 2015/08/06) */
I appreciate [redacted] being a customer. Unfortunately, we cannot bend the return policy per our franchise agreement with GNC corporate. The policy specifically states (posted at the register and on the back of the receipt) "If you are not...

satisfied, return your purchase to any GNC store with your sales receipt and valid photo ID within 30 days from the date of purchase" "No exchange or refund will be offered on a non GNC brand product without a receipt" Mr [redacted]'s product was not a GNC brand product and therefore could not be returned, per policy as defined in my franchise agreement. There are penalties to a franchise store for not following the franchise agreement and policies. I cannot lose my stores because a customer did not keep his receipt. I would love to help him out but I cannot disregard my franchise agreement or the return policy. The correct step for Mr [redacted] would have been to contact GNC Customer Service to discuss their return policy or see what they could do since I am not able to do the return at my store per policy. I am sorry he is not satisfied with his product and would ask him to read and follow the GNC return policy (just as other retails have a return policy they have to follow). If he had his receipt, per policy, we could have given him a full refund.
Initial Consumer Rebuttal /* (3000, 18, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the stuff from your manager he was able to pull up my info on the purchase only a few day before. My wife had a stroke and trows stuff away. I will never buy another thing from you or your store again. Thanks for saving me money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Tennis roofing never returned my call, never told me they made a visit. I have an answering machine at home and voice mail on my cell. I've taken the original mushrooms down and have new growing so it is not an isolated incident. Please call me on my cell at [redacted] to resolve this or do your water test. It is obviously a slow leak and I can't tell you a water test will show anything. The roof is wet underneath and moldy. I will send this photo separately because I was not able to attach.
Regards,<[redacted]
[redacted]

In August of 2016, Ms. [redacted] signed a contract to replace her shingle roofing system along with a few flat roof repairs. The flat roof repair portion per our contract was to flash around HVAC unit with roof cement and asphalt saturated fabric, install 3 new pipe flashings and flash...

with roof cement and asphalt saturated fabric.  The work was completed as contracted. The "black mess" that she stated was around the new boot flashing is the roof cement and asphalt saturated fabric flashing that she agreed to in the roof contract. The pipes were on a modified bitumen roofing system and this is Industry standard to flash as such. In January of 2017 Ms. [redacted] called into the office stating that there was a leak in her kitchen. When we do roof repairs there is a guarantee that if there is leaking in the same area within 60 days we would perform a service call to ensure that we took care of the leak. Within that time period a leak was never reported. After she reported the leak in January of 2017 we dispatched the estimator to take a look at the roof to find that the shingle roof that was newly installed in August was not the cause of the leak and gave her a price to repair a leaking area that was not under warranty as it was not a new roof section.  I have tried to reach Ms. [redacted] by phone as soon as this complaint was received to see when we can come out to troubleshoot the leak area and see what we can do to make sure this customer is happy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no reason to believe that the leasing company will return my money.  I had tried to work with them before I issued my complaint.  They would not work with me based on their belief the that the final inspection done by AutoVIN was true and accurate.  My concern is, not only with the money I paid, but with the feeling that I was sent a bill for something that did not exist.So I am not sure where I go now?  [redacted] Toyota reduced the fee and said that was the best they could do.
Regards,
[redacted]

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Description: Vitamins & Food Supplements

Address: 1911 Grayson Hwy, Grayson, Georgia, United States, 30017-1245

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