Good morning,I reviewed your account and history, and found that your account was flagged for potential fraud following a complaint from one of our clients, where the details you provided in an open-end question appeared to be misleading and inconsistent with other answers.? After further review of your account, we were concerned by the high # of points you have earned in the one month since you registered, which always leads us to more closely check member activity to ensure that our terms are not being violated.Following our reviews, outside of the client report, I do not see any activity that is of immediate concern.? With that in mind, your account has been re-opened on a probationary basis, and your current payment is still in process.? Please note that while under probation, your activity will be monitored and any flags raised for speeding, poor quality and other violations may result in your account being closed again.? As of now, you may login to your account at Toluna.comAdditionally, I see that you opened at 2nd account with us today, and began participating.? This is a violation of our terms to have multiple accounts, so the new account under [redacted] has been closed.? Any additional accounts opened in your name will also result in your account being closed.Thank you,Toluna Support
Complaint: [redacted] I am rejecting this response because:The delay for the check has been over two months nowMy initial request was made on May 26, At no time was any effort made between then and now to send me a delay notification, apology or bonus incentive to make up for the extenuating wait timeI have received the same response from a [redacted] representative on July 14, 2015, as per this message below: "Date: Tue, Jul 06:30:-From: [redacted] Subject: Your support case has been addressed Dear We have responded to your case about "Awaiting Reward Redemption from 5/26/2015"The response is: Thank you for your emailUnfortunately, as our Incentive Department informed me, is it too late for the check to be cancelled as the procedures for processing are already developing - it will be done within this weekThank you for understandingHave a lovely day and regards, Thank you for contacting usThe [redacted] Team Further information about your case is included belowPlease do not reply to this email unless you wish to reopen the case."It is now Wednesday, July 29, 2015, and according to today's respondent, my check was never actually even in processing despite the last representative's emailed reassurance that the check would be processed within the week of July 14, Again, no further follow-up, delay notification, bonus incentive or even an apology was sent to me to make up for the continued wait timeInstead, [redacted] continually closes my help/support request and marks it "has been addressed" without making discernible or genuine effort to see that my request is personally looked into, the check processed, and the whole case followed up on in a professional and timely mannerNo update has been made on the [redacted] Rewards Center to mark a warning on Check payments re: extenuating delaysI have accrued enough points at [redacted] .com to submit a request for another reward incentive but I am hesitant to do so until this first prize redemption fully processes and clearsIt takes a lot for me to have to send a complaint to the Revdex.com: time, energy, and frustrationThe fact remains that after multiple email exchanges with [redacted] , I still have not received my check reward request within a defined and promised time periodIt is clear that there is a disconnect between [redacted] 's customer service department (promise) and incentive department (delivery).Desired response: Until I actually receive this long overdue check and it clears, I cannot consider this complaint resolved or satisfiedA bonus incentive by way of further apology would be appreciated as wellThe community also deserves to know what prizes are available or not for redemption, and a time period for prize delivery should be clearly specified and communicated to redeeming members, especially in the case of ongoing, extenuating delays such as this oneThank you in advance for your attention and expedience in this matter
Good morning,Please review the communications below sent between March and April 13th.? The check was mailed at the end of February, but as you never received it, we placed a stop payment and credited the $back to your account on April 13thYou were advised to login and request a payment and also update your mailing address, but it seems neither action was taken.? Because of this, our system did not generate a new payment request for you until May 5th.We will begin processing that payment today, but please let us know ASAP whether the address is incorrect so we can update the payment file, and also login at [redacted] .com to update your account information for future payments.I see that you also opened a new support ticket with us, so I will be sending this same reply to you through our help desk as well.Thank you,StephanieToluna Support? [redacted] Support: 13-Apr-7:56AM Good morning,I am so sorry to hear that the check never arrivedI double checked and did confirm again that the check - # [redacted] was mailed on February 28th to the address below, but our bank shows that it was never cashed, nor was it returned to our office.As it appears the payment was lost in the mail, I have placed a stop payment on it and credited the $back to your accountPlease login at [redacted] to request a new payment, so we may have that processed as soon as possibleFor your reference, a new check request may not mail for up to weeks, however, we do have over payment options available, including gift cards that are delivered to your [redacted] rewards page within hours, and PayPal which is sent within weeks.Please let us know if you have any additional questionsOnce again, here is the address currently listed in your account, be sure to update this when logging in, if it's not up to date [redacted] ***Thank you,Pam D [redacted] Support KEVIN BLAIR: 12-Apr-9:55PM Submitted by direct email to support@ [redacted] .com.As of April 11th, I still have not received the honorarium described belowAs the check was mailed 2/and it is approximately weeks now since you indicated it should have arrived I am following up to see what can be done to reach a resolution.? Thanks, [redacted] ***? [redacted] Support: 13-Mar-5:55AM Good morning,I apologize for the delay, this study did not close until mid-January delaying the payment processYour check was mailed on Feb28th, and should reach you within a few daysIf by Friday you still have not received the check, please let us know so we can try to track it down for you.Thank you,Pam D [redacted] Support? ?
Good morning Miss [redacted] , Your account has been closed in accordance with Toluna terms and conditions which state that a member's account may be closed at any time without notice should we discover activity which violates our policies.? In your case, in reviewing your account, we found that initially, your account registered under [redacted] was blocked on September 22, with your knowledge, following our support staff and some senior staff members receiving many harassing emails from you at that time.? By creating a 2nd account under the email address [redacted] ? after being informed that you were not longer invited to be a member of Toluna is a further violation of our policies, as members are not permitted multiple accounts In addition to having multiple accounts in our system, our help desk has received multiple emails from you demanding payments for surveys where you did not qualify, and threatening to take action against us for questions you felt were not applicable to you, or polls that you felt were inappropriate.? While we apologize for any survey that was not the right fit for you, we remind you that survey participation is voluntary, and that as a market research firm, we collect data for our clients? on a variety of topics from movies, to consumer products to health conditions and medications.? While you may feel that a topic is not appropriate to you, you simply have the option not to participate.? I have included a past email from you to our support team? below as an example of one of these instances With regards to your account, I am sorry that you were not informed of the closure, however? Toluna has decided to stand by it's decision to close your account, as at this time, your behavior towards our support staff, and having multiple accounts does violate our code of conduct.? As far as your survey payments go, you currently have an available balance of 204,points remaining - $68.22.? If you reply with your current mailing address we will be happy to have a check issued to you from our AP department so you do not lose your accrued earnings.? At this time, your account lists " [redacted] " in [redacted] , [redacted] as your address so we cannot issue a payment until you confirm the correct address Regards,Toluna Support Help Desk Ticket Example: Problem Description: ? The below poll is EXTREMELY inappropriate and needs to be removed IMMEDIATELY! You NEVER ask about women's health!QuickVotesUSQuickVotesUS days agoWhich of the following statements best describes your menstrual cycle?I still experience regular menstrual periodsMy menstrual period has stopped because I am pregnant or nursingI have been having irregular menstrual periods for the past monthsI have not had a period for months or longer due to menopauseMy menstrual period has stopped because I had a hysterectomy in which both ovaries were removedI am a MALE and do not have a menstrual cycle Additional Notes: ? I saw yesterday that the poll has been removedIt was extremely inappropriate and you will be called out if you ever post such content again Staff Response: Hi [redacted] ,We understand you are not comfortable with this sponsored poll and we are sorry you feel offended by itHowever, it was posted for statistical reasons and over 2,members of our community participated in it so farThus many people are interested in the subject, could participate in a related study - for example a survey about menstruation medicines and drugs or period supplies (tampons, pads etc.) - and we would be interested in their opinions.For this reasons, while we apologize again you are offended by this poll, we hope you can understand that it won't be removed from the site.We kindly remind you that the participation in all our studies and activities rests at your choice and all of the data that Toluna collects in our research studies report as aggregate information, that is, information about groups - not individualsIndividual information is never reviewed or published without your consent, as it is irrelevant to the research conducted by our clientsAll individual information provided is held confidential in accordance with the terms of our Privacy Policy, which can be reviewed here: [redacted] Thank you and regards,Carrie S***?
Good afternoon [redacted] In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions.? As you may recall, this issue also occurred in May, and at that time, your account was re-opened on a probationary basis Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional? discrepancies between our system and our client showing a different status for a survey.? All in all, in 2016, your account has been flagged on separate occasions.? At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna At this time, your account carries a balance of 78,points, equivalent to $26.03.? While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount.? The check will be issued within 3-weeks, and will be sent to the address in your account on? [redacted] .? If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time Best Regards, Toluna Support
Good morning [redacted] I'm so sorry that you're still having trouble with your account.? Most of our support staff was out of the office over the last week or so for the holidays, which is likely why you have not received additional follow up.? I'll have Lauren and the team review your account and messages again this morning and see what's happening.? We'll discuss internally what options we can provide - and send those recommendations to you today so we can make sure that you are finally paid.Please let me know once you've heard from our staff so we can take things from there.Thank you,StephanieToluna Support
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
? Complaint: [redacted] I am rejecting this response because: they are lyingI still cannot log inThe value of up to £in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I want to wait and see cause I do not want to wait and see nothing cause why you guys didnt state on the web page that the [redacted] card was low or send a message, this is the first time I am getting this messageI will wait until I get my card.? Sincerely, [redacted]
Good morning [redacted] I'm including my comments that I left with both of your reviews below, as you will see, because your account has been flagged times during your membership, we unfortunately cannot re-open your account.In addition to the comments below, in checking your account, you were left with a balance of 34,points - equivalent to $ Typically, these points would be forfeited during an account closure, but I have made a one-time exception, and sent the remaining funds to you via PayPal (our records show that you have been using this same email address for your PayPal transactions) Per PayPal, this transaction is now complete, and the transaction ID # is [redacted] As a final payment has been issued to you, we consider this issue closed I am sorry that we are unable to reinstate your account.Best,StephanieToluna Support Hello [redacted] I am sorry for this turn of events, however, Toluna runs regular checks of our database to ensure data quality and also to determine that our members are meeting our terms and conditions that they agree to at registrationShould we find members who have repeatedly violated our terms, or have had excessive flags on their survey activity for data quality, fraud, speeding, etc, then it is our responsibility to close those accounts in our databaseIn reviewing your particular account, we found that since joining Toluna in June, 2013, your account was flagged for speeding through surveys times, and flagged for data quality and inconsistency issues timesOf those occurrences, there were reports of speeding and data/survey issues just in Unfortunately, because of the high number of flags your account has received, we can no longer invite you to be a member of our siteAgain, I do apologize that we are unable to reinstate your account, please feel free to contact our support team via the Contact Us links on our website, if you have any additional questionsThank you, Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning,I do apologize for any confusion, however, in checking your account I confirmed that your request was processed on February 21st.? As this is an electronic gift card, you will need to visit the My Rewards page within your Toluna account to retrieve your claim code and link to the card.For your reference, typically, requests for [redacted] are processed within hours, however, in our terms and conditions it is noted that delivery may take up to weeksA delay that long (for e-gifts) is typically only in instances where we have a shortage of inventory, or delays over holidays.? In this case, our Incentive Manager was out of the office on Friday the 17th and we were closed on Monday, the 20th for President's Day, preventing us from issuing this within our hour window.Please login to your account to retrieve your reward, and reach out to our support team using the Contact Us links on our website if you have further questions.Thank you,Toluna Support
Hello again, Please allow our support team ample time to re-open your account and get back to you, this may take a few hours and we ask for your patience.? The team has advised that you were contacted both through our support mailboxes and through social media regarding the issue.? Once again, you may reply to your support ticket with the Toluna team for more assistance on this matter.Regards,Toluna Support
Hello, Toluna is always vigilant in maintaining our community’s integrityUnfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processesSome examples of this are: answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and MembershipUnfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging processIn one of your e-mails to us, you mentioned using VPN and connecting from international locationsWe can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information After further assessment, your account was re-activated and all of your points have been reinstatedPlease be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused Influence Your World! Toluna
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning,Your account was re-closed in error, and we're checking with our Database team to see why the status was reversed after we re-opened it on April 27th We are continuing to monitor your activity, but at this time you should be able to login and continue participating As of this morning, the account is open.Thank you,Toluna Support
Dear ***, ? Thank you for your email and please accept our sincere apologies for the inconveniences you've been experiencing.? For security reasons, to protect the accounts of our members, before a request is processed, our Incentive team checks the details members have saved in their profiles to ensure the request is valid and issued correctly We've noticed a suspicious pattern with the requests made during the week of July 2nd to July 6th, and thus, we preferred to reject that batch of requests and double check the account information with the affected users, to ensure the rewards are correctly issuedAs we confirmed in our communication through support case #***, our Incentive team has validated your account information and any future requests you make will be processed accordingly We have checked our records and seen that you made two new requests on the 24th of July -? [redacted] Gift card and [redacted] Gift CardPlease rest assured that these rewards will be issued to your account within the delivery deadline mentioned in our Terms ? Please don't hesitate to reach out to us through [redacted] for any and all questions you might have and we will be happy to assist you.? We look forward to seeing your continued participation and enthusiasm on toluna.com ? Influence Your World! ? Yours sincerely, Toluna Team
Good morning, I apologize for the trouble you have been experiencing with your account We are currently reviewing your account history to determine why our system flagged you, and I will get back to you as soon as I have more information Thank you, [redacted] Toluna Support
Good morning, I am very sorry for the inconvenienceIn reviewing our records, we found that your survey activity was flagged times during separate reviews for fraudulent activity and violation of our policies.? These reviews check for several factors, among them are instances where a member has been speeding through surveys, submitting responses that are invalid, or where there is a question of whether a survey was legitimately completed.? Once an account is flagged times, it is automatically subject to closure and additional review by our panel team.? In your case, it seems that some of your surveys were flagged due to speeding, resulting in this closure.? We have gone ahead and re-opened your account on a probationary basis, wherein you will be able to continue participating in surveys and redeeming points for rewards, but your activity will be monitored for any subsequent suspicious activity.? Should we continue to receive flags on your account, it will be subject to further review and possibly permanent closure Thank you for your understanding, Toluna Support
Good morning [redacted] I am sorry for the inconvenience In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns when our clients found that answers you provided in some surveys contradicted each other The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account I will re-open your account on a probationary basis, and this will be done within the hour Your points have not been forfeited at this point, so you may request another payment Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently Thank you,Toluna Support
Good morning,I reviewed your account and history, and found that your account was flagged for potential fraud following a complaint from one of our clients, where the details you provided in an open-end question appeared to be misleading and inconsistent with other answers.? After further review of your account, we were concerned by the high # of points you have earned in the one month since you registered, which always leads us to more closely check member activity to ensure that our terms are not being violated.Following our reviews, outside of the client report, I do not see any activity that is of immediate concern.? With that in mind, your account has been re-opened on a probationary basis, and your current payment is still in process.? Please note that while under probation, your activity will be monitored and any flags raised for speeding, poor quality and other violations may result in your account being closed again.? As of now, you may login to your account at Toluna.comAdditionally, I see that you opened at 2nd account with us today, and began participating.? This is a violation of our terms to have multiple accounts, so the new account under [redacted] has been closed.? Any additional accounts opened in your name will also result in your account being closed.Thank you,Toluna Support
Complaint: [redacted] I am rejecting this response because:The delay for the check has been over two months nowMy initial request was made on May 26, At no time was any effort made between then and now to send me a delay notification, apology or bonus incentive to make up for the extenuating wait timeI have received the same response from a [redacted] representative on July 14, 2015, as per this message below: "Date: Tue, Jul 06:30:-From: [redacted] Subject: Your support case has been addressed Dear We have responded to your case about "Awaiting Reward Redemption from 5/26/2015"The response is: Thank you for your emailUnfortunately, as our Incentive Department informed me, is it too late for the check to be cancelled as the procedures for processing are already developing - it will be done within this weekThank you for understandingHave a lovely day and regards, Thank you for contacting usThe [redacted] Team Further information about your case is included belowPlease do not reply to this email unless you wish to reopen the case."It is now Wednesday, July 29, 2015, and according to today's respondent, my check was never actually even in processing despite the last representative's emailed reassurance that the check would be processed within the week of July 14, Again, no further follow-up, delay notification, bonus incentive or even an apology was sent to me to make up for the continued wait timeInstead, [redacted] continually closes my help/support request and marks it "has been addressed" without making discernible or genuine effort to see that my request is personally looked into, the check processed, and the whole case followed up on in a professional and timely mannerNo update has been made on the [redacted] Rewards Center to mark a warning on Check payments re: extenuating delaysI have accrued enough points at [redacted] .com to submit a request for another reward incentive but I am hesitant to do so until this first prize redemption fully processes and clearsIt takes a lot for me to have to send a complaint to the Revdex.com: time, energy, and frustrationThe fact remains that after multiple email exchanges with [redacted] , I still have not received my check reward request within a defined and promised time periodIt is clear that there is a disconnect between [redacted] 's customer service department (promise) and incentive department (delivery).Desired response: Until I actually receive this long overdue check and it clears, I cannot consider this complaint resolved or satisfiedA bonus incentive by way of further apology would be appreciated as wellThe community also deserves to know what prizes are available or not for redemption, and a time period for prize delivery should be clearly specified and communicated to redeeming members, especially in the case of ongoing, extenuating delays such as this oneThank you in advance for your attention and expedience in this matter
Good morning,Please review the communications below sent between March and April 13th.? The check was mailed at the end of February, but as you never received it, we placed a stop payment and credited the $back to your account on April 13thYou were advised to login and request a payment and also update your mailing address, but it seems neither action was taken.? Because of this, our system did not generate a new payment request for you until May 5th.We will begin processing that payment today, but please let us know ASAP whether the address is incorrect so we can update the payment file, and also login at [redacted] .com to update your account information for future payments.I see that you also opened a new support ticket with us, so I will be sending this same reply to you through our help desk as well.Thank you,StephanieToluna Support? [redacted] Support: 13-Apr-7:56AM Good morning,I am so sorry to hear that the check never arrivedI double checked and did confirm again that the check - # [redacted] was mailed on February 28th to the address below, but our bank shows that it was never cashed, nor was it returned to our office.As it appears the payment was lost in the mail, I have placed a stop payment on it and credited the $back to your accountPlease login at [redacted] to request a new payment, so we may have that processed as soon as possibleFor your reference, a new check request may not mail for up to weeks, however, we do have over payment options available, including gift cards that are delivered to your [redacted] rewards page within hours, and PayPal which is sent within weeks.Please let us know if you have any additional questionsOnce again, here is the address currently listed in your account, be sure to update this when logging in, if it's not up to date [redacted] ***Thank you,Pam D [redacted] Support KEVIN BLAIR: 12-Apr-9:55PM Submitted by direct email to support@ [redacted] .com.As of April 11th, I still have not received the honorarium described belowAs the check was mailed 2/and it is approximately weeks now since you indicated it should have arrived I am following up to see what can be done to reach a resolution.? Thanks, [redacted] ***? [redacted] Support: 13-Mar-5:55AM Good morning,I apologize for the delay, this study did not close until mid-January delaying the payment processYour check was mailed on Feb28th, and should reach you within a few daysIf by Friday you still have not received the check, please let us know so we can try to track it down for you.Thank you,Pam D [redacted] Support? ?
Good morning Miss [redacted] , Your account has been closed in accordance with Toluna terms and conditions which state that a member's account may be closed at any time without notice should we discover activity which violates our policies.? In your case, in reviewing your account, we found that initially, your account registered under [redacted] was blocked on September 22, with your knowledge, following our support staff and some senior staff members receiving many harassing emails from you at that time.? By creating a 2nd account under the email address [redacted] ? after being informed that you were not longer invited to be a member of Toluna is a further violation of our policies, as members are not permitted multiple accounts In addition to having multiple accounts in our system, our help desk has received multiple emails from you demanding payments for surveys where you did not qualify, and threatening to take action against us for questions you felt were not applicable to you, or polls that you felt were inappropriate.? While we apologize for any survey that was not the right fit for you, we remind you that survey participation is voluntary, and that as a market research firm, we collect data for our clients? on a variety of topics from movies, to consumer products to health conditions and medications.? While you may feel that a topic is not appropriate to you, you simply have the option not to participate.? I have included a past email from you to our support team? below as an example of one of these instances With regards to your account, I am sorry that you were not informed of the closure, however? Toluna has decided to stand by it's decision to close your account, as at this time, your behavior towards our support staff, and having multiple accounts does violate our code of conduct.? As far as your survey payments go, you currently have an available balance of 204,points remaining - $68.22.? If you reply with your current mailing address we will be happy to have a check issued to you from our AP department so you do not lose your accrued earnings.? At this time, your account lists " [redacted] " in [redacted] , [redacted] as your address so we cannot issue a payment until you confirm the correct address Regards,Toluna Support Help Desk Ticket Example: Problem Description: ? The below poll is EXTREMELY inappropriate and needs to be removed IMMEDIATELY! You NEVER ask about women's health!QuickVotesUSQuickVotesUS days agoWhich of the following statements best describes your menstrual cycle?I still experience regular menstrual periodsMy menstrual period has stopped because I am pregnant or nursingI have been having irregular menstrual periods for the past monthsI have not had a period for months or longer due to menopauseMy menstrual period has stopped because I had a hysterectomy in which both ovaries were removedI am a MALE and do not have a menstrual cycle Additional Notes: ? I saw yesterday that the poll has been removedIt was extremely inappropriate and you will be called out if you ever post such content again Staff Response: Hi [redacted] ,We understand you are not comfortable with this sponsored poll and we are sorry you feel offended by itHowever, it was posted for statistical reasons and over 2,members of our community participated in it so farThus many people are interested in the subject, could participate in a related study - for example a survey about menstruation medicines and drugs or period supplies (tampons, pads etc.) - and we would be interested in their opinions.For this reasons, while we apologize again you are offended by this poll, we hope you can understand that it won't be removed from the site.We kindly remind you that the participation in all our studies and activities rests at your choice and all of the data that Toluna collects in our research studies report as aggregate information, that is, information about groups - not individualsIndividual information is never reviewed or published without your consent, as it is irrelevant to the research conducted by our clientsAll individual information provided is held confidential in accordance with the terms of our Privacy Policy, which can be reviewed here: [redacted] Thank you and regards,Carrie S***?
Good afternoon [redacted] In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions.? As you may recall, this issue also occurred in May, and at that time, your account was re-opened on a probationary basis Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional? discrepancies between our system and our client showing a different status for a survey.? All in all, in 2016, your account has been flagged on separate occasions.? At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna At this time, your account carries a balance of 78,points, equivalent to $26.03.? While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount.? The check will be issued within 3-weeks, and will be sent to the address in your account on? [redacted] .? If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time Best Regards, Toluna Support
Good morning [redacted] I'm so sorry that you're still having trouble with your account.? Most of our support staff was out of the office over the last week or so for the holidays, which is likely why you have not received additional follow up.? I'll have Lauren and the team review your account and messages again this morning and see what's happening.? We'll discuss internally what options we can provide - and send those recommendations to you today so we can make sure that you are finally paid.Please let me know once you've heard from our staff so we can take things from there.Thank you,StephanieToluna Support
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
? Complaint: [redacted] I am rejecting this response because: they are lyingI still cannot log inThe value of up to £in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I want to wait and see cause I do not want to wait and see nothing cause why you guys didnt state on the web page that the [redacted] card was low or send a message, this is the first time I am getting this messageI will wait until I get my card.? Sincerely, [redacted]
Good morning [redacted] I'm including my comments that I left with both of your reviews below, as you will see, because your account has been flagged times during your membership, we unfortunately cannot re-open your account.In addition to the comments below, in checking your account, you were left with a balance of 34,points - equivalent to $ Typically, these points would be forfeited during an account closure, but I have made a one-time exception, and sent the remaining funds to you via PayPal (our records show that you have been using this same email address for your PayPal transactions) Per PayPal, this transaction is now complete, and the transaction ID # is [redacted] As a final payment has been issued to you, we consider this issue closed I am sorry that we are unable to reinstate your account.Best,StephanieToluna Support Hello [redacted] I am sorry for this turn of events, however, Toluna runs regular checks of our database to ensure data quality and also to determine that our members are meeting our terms and conditions that they agree to at registrationShould we find members who have repeatedly violated our terms, or have had excessive flags on their survey activity for data quality, fraud, speeding, etc, then it is our responsibility to close those accounts in our databaseIn reviewing your particular account, we found that since joining Toluna in June, 2013, your account was flagged for speeding through surveys times, and flagged for data quality and inconsistency issues timesOf those occurrences, there were reports of speeding and data/survey issues just in Unfortunately, because of the high number of flags your account has received, we can no longer invite you to be a member of our siteAgain, I do apologize that we are unable to reinstate your account, please feel free to contact our support team via the Contact Us links on our website, if you have any additional questionsThank you, Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning,I do apologize for any confusion, however, in checking your account I confirmed that your request was processed on February 21st.? As this is an electronic gift card, you will need to visit the My Rewards page within your Toluna account to retrieve your claim code and link to the card.For your reference, typically, requests for [redacted] are processed within hours, however, in our terms and conditions it is noted that delivery may take up to weeksA delay that long (for e-gifts) is typically only in instances where we have a shortage of inventory, or delays over holidays.? In this case, our Incentive Manager was out of the office on Friday the 17th and we were closed on Monday, the 20th for President's Day, preventing us from issuing this within our hour window.Please login to your account to retrieve your reward, and reach out to our support team using the Contact Us links on our website if you have further questions.Thank you,Toluna Support
Hello again, Please allow our support team ample time to re-open your account and get back to you, this may take a few hours and we ask for your patience.? The team has advised that you were contacted both through our support mailboxes and through social media regarding the issue.? Once again, you may reply to your support ticket with the Toluna team for more assistance on this matter.Regards,Toluna Support
Hello, Toluna is always vigilant in maintaining our community’s integrityUnfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processesSome examples of this are: answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and MembershipUnfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging processIn one of your e-mails to us, you mentioned using VPN and connecting from international locationsWe can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information After further assessment, your account was re-activated and all of your points have been reinstatedPlease be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused Influence Your World! Toluna
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning,Your account was re-closed in error, and we're checking with our Database team to see why the status was reversed after we re-opened it on April 27th We are continuing to monitor your activity, but at this time you should be able to login and continue participating As of this morning, the account is open.Thank you,Toluna Support
Dear ***, ? Thank you for your email and please accept our sincere apologies for the inconveniences you've been experiencing.? For security reasons, to protect the accounts of our members, before a request is processed, our Incentive team checks the details members have saved in their profiles to ensure the request is valid and issued correctly We've noticed a suspicious pattern with the requests made during the week of July 2nd to July 6th, and thus, we preferred to reject that batch of requests and double check the account information with the affected users, to ensure the rewards are correctly issuedAs we confirmed in our communication through support case #***, our Incentive team has validated your account information and any future requests you make will be processed accordingly We have checked our records and seen that you made two new requests on the 24th of July -? [redacted] Gift card and [redacted] Gift CardPlease rest assured that these rewards will be issued to your account within the delivery deadline mentioned in our Terms ? Please don't hesitate to reach out to us through [redacted] for any and all questions you might have and we will be happy to assist you.? We look forward to seeing your continued participation and enthusiasm on toluna.com ? Influence Your World! ? Yours sincerely, Toluna Team
Good morning, I apologize for the trouble you have been experiencing with your account We are currently reviewing your account history to determine why our system flagged you, and I will get back to you as soon as I have more information Thank you, [redacted] Toluna Support
Good morning, I am very sorry for the inconvenienceIn reviewing our records, we found that your survey activity was flagged times during separate reviews for fraudulent activity and violation of our policies.? These reviews check for several factors, among them are instances where a member has been speeding through surveys, submitting responses that are invalid, or where there is a question of whether a survey was legitimately completed.? Once an account is flagged times, it is automatically subject to closure and additional review by our panel team.? In your case, it seems that some of your surveys were flagged due to speeding, resulting in this closure.? We have gone ahead and re-opened your account on a probationary basis, wherein you will be able to continue participating in surveys and redeeming points for rewards, but your activity will be monitored for any subsequent suspicious activity.? Should we continue to receive flags on your account, it will be subject to further review and possibly permanent closure Thank you for your understanding, Toluna Support
Good morning [redacted] I am sorry for the inconvenience In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns when our clients found that answers you provided in some surveys contradicted each other The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account I will re-open your account on a probationary basis, and this will be done within the hour Your points have not been forfeited at this point, so you may request another payment Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently Thank you,Toluna Support