Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning ***,I do apologize for the problems you have encountered with your account recently In reviewing your account and the situation, I can confirm that all of the information that our support team provided is correct, and unfortunately, your account was closed in accordance with our terms and conditions because of the flags raised with your survey activity Typically in these situations all points are forfeited in accordance with our terms, however, we will make an exception for you due to back and forth you experienced finding details about this issue, and will be issuing a check payment for the balance remaining in your account.Currently, your remaining point balance totals 82,points, equal to $ Our AP department will issue a check to the address provided both in your Toluna account and with this Revdex.com ticket, and that will be mailed within 3-weeks Unfortunately, due to the number of flags on your account in the past year, I am unable to reinstate your Toluna account at this time.Again, I am very sorry for the turn of events, and trouble you experienced Please do reach out to our support team if you have further questions.Thank you,StephanieToluna Support
Good morning, I am very sorry for the inconvenience In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this I see as well that your account was not cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct However, I do not see any issues with your account, so I have re-opened it and the $has been credited back to your Toluna account Please login and request a new payment, which we will process as fast as possible Thank you, [redacted] Toluna Support
Good morning, I am very sorry for the delay and long wait with your check payment You are correct, typically, checks are processed much quicker, unfortunately due to extenuating circumstances, our we have gotten quite behind schedule and we have been unable to provide accurate timelines for when requests will be mailed up until this point With regard to your payment though, payment files for the week of your request - and I believe the following weeks as well - are being sent to our processor by Friday of this week (if not tomorrow), and checks will mail out either Tuesday the 4th or Wednesday the 5th Honestly, we are embarrassed at how delayed payments are right now, and hope that we can clear our backlog very soon to get back on our regular schedule The check absolutely will mail next week, but if you would prefer to cancel it, we can do that for you I would just ask that you email me at [redacted] Rewards@ [redacted] .com today - July 29th - to confirm, so we can be sure to pull the request from our payment file before it goes to the processor Should you choose to cancel the payment, gift cards are being processed within hours, and [redacted] payments are processed within 1-weeks To note, we have temporarily deactivated the options for both [redacted] and [redacted] while we wait for new inventory to arrive, to avoid further delays in processing for our members Once again, I truly am sorry for the inconvenience, and hope that this will not continue to be a problem in the future Please do let me know if you would like to cancel the check request, although this time I can say that the payment will be issued within a week (Finally!) Best Regards, [redacted] SrIncentive & Community Manager, NA [redacted] USA
Dear [redacted] We followed up on this matter, that you brought to our attention in the email sent to the [redacted] support teamPlease rest assured that your inquiry has not been overlooked and the Community Manager assigned to your case reached out to the relevant department and requested additional details about this survey to ensure the resolution provided will be fair and complete As you know, depending on the complexity of the study, payment timeline varies from case to caseFor some surveys, credits are applied very quickly or within a few days, while for others, the credits are applied after the survey has closed, this taking up to days since the completion of the activityThis was one of those complex studies where it took longer for it to be closed, the responses processed and the participants paidWe can now confirm that all the points for having participated in our recent surveys have been credited to your [redacted] *** accountWhile checking, we’ve also noticed that you have already redeemed the points in your account’s balance for the desired rewards We would like to take this opportunity to thank you for being an active member in this community and reassure you that we have never deliberately delayed or withheld the payment of our influencersWhile exceptional situations may sometimes occur, we have always honoured our commitments and ensured correct payment has been issued Whenever you have an inquiry, please don’t hesitate to get in touch with us through https://us.toluna.com/contactus or [redacted] and we will be happy to address any and all inquiries you might haveTo be able to thoroughly investigate an issue and come up with the best solution, it’s always helpful if we have a complete overview, so we kindly ask you to send us some screenshots, forward us the survey invite or any relevant details showing the problem you face Influence Your World! Toluna and SO Squad Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: I did the things that Toluna said to do, and I still cannot access my accountPlease help Sincerely, [redacted] ***
Good morning, I am sorry for any inconvenience regarding your payment.? I reviewed your help desk ticket sent on June 13th, and see that our staff sent the message below: I see you completed survey [redacted] US on May 7,and your payment request was put through on May 20,Our check processing time is 6-weeks from when your check is requestedOur AP department will try to get checks processed earlier than that time frame but we have to allow the full weeks for processing.? Please let me know if you do not receive your check by July 15, 2016.Thank you,Pam D [redacted] Support To expand upon this, yes, you completed the study on May 7th, and for your reference, credit is not assigned to member accounts until the survey has closed - which is some cases may take up to weeks in itself.? In your case, the study closed in mid-May, and our system generated your check request on May 20th.? Checks are currently mailing between 4-weeks from the request date, rather than the 6-noted above, and our next check run will include your payment.? ? I do see on our FAQ page where it mentions 2-weeks, and I'm? addressing this? error with the panel team, as the message should state? - checks will mail? within 2-weeks, but may take up to some instances If you refer to section six of our official Rewards Rules page a [redacted] you will see the following passage: TolunaUSA will forward the account balance available for withdrawal to you within six (6) weeks from the receipt of your requestOnce you have made a request to redeem the incentives credited to your account, the request cannot be withdrawn, cancelled, or postponed Unfortunately, there is a discrepancy between the pages which I am addressing, and I apologize for that.? I assure you that your check is in process, and will mail within weeks (the exact date has not been assigned yet).? With regards to your follow up emails, I do see that you responded to your help desk ticket once later on the 13th, but it appears our system didn't automatically re-open your ticket for us to to see it, which is why no one responded, apologies again for that Please contact us at [redacted] with any additional questions.? Finally, in reference to your claims regarding your PA, each member account and situation is unique, and I advise you to have? them contact us as well so we can look into whether any payment is in fact still outstanding.? Thank you,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank your for re-opening my account and trying to prevent this issue from occurring again in the future Sincerely, [redacted]
Hello [redacted] , Your account was re-opened following your initial complaint and so internally we feel that the Revdex.com complaint has been resolved.? As noted, over time your account was flagged times due to issues with your survey activity.? You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding? - completing a survey in half or less the average completion time, which raises? concerns regarding quality.? Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section.? There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching flags are subject to additional review If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at [redacted] , and our support staff can investigate in more detail at what point and why you were flagged Regards,StephanieToluna Support
Dear Mrs [redacted] , We have thoroughly investigated the matter you have brought to our attention and seen that you have been in contact with our community manager in support cases [redacted] , [redacted] , [redacted] and through our editors’ mailbox, where you were advised of the points you were dueAs you know, the amount of points an editor is credited monthly depends on the number of posts submitted in the previous monthFollowing the guidelines of our Editors’ Program (to which you have agreed when joining this program), you can receive up to points for having submitted up to postsWe have checked your account and we can inform you that on January 3rd, 2018, you were credited points for your participation in the Editors Program for the month of December and points for your activity in reporting inappropriate content (you can see these in your account under the descriptions “ContentCreationEditors”, respectively “EditorsProgramEmailReportingDec”)For your activity in the community in the month of January, you were credited on February 6th with points for reporting inappropriate posts (entry can be found in your account with the description “EditorsProgramBonusJanEditsEmail”) and on February 12th, with another points for the content you posted in January (this has been credited with the description “Bonus for Content”)You have only received points because you have not reached the established threshold of posts in January, thus you were credited in accordance with the number of posts you submittedWe would like to assure you that we have always honoured our commitments and ensured correct payment has been issued at all timesWhile checking your account, we’ve noticed that you decided to unsubscribe from the communityWe’re sorry to see you go and we thank you for having been an active member in our communityShould you decide that you’d like to come back, please get in touch with us through [redacted] and we will be happy to reinstate your account and address any other inquiry you might have Influence Your World! Toluna Team
Good morning, I apologize for the inconvenience, and that you didn't receive further information regarding your account.? It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated.? In your case, your account was flagged during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high.? As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name.? Additionally, your IP address does not match the location you entered, which always throws up a red flag for us Your survey activity appears ok, as I see you have been very active.? On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available.? Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags.? Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.? As noted, your account is open again, you may login and continue participating.? Please check that all of your account information is correct and up to date Thank you,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They still never made up for the fact they did not delivered the code when originally promisedThe response is not satisfactory Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, ? Toluna is always vigilant in maintaining our community’s integrityUnfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processes.? Some examples of this are: answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms ? As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and Membership Unfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally ? We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to ? Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging process In one of your e-mails to us, you mentioned using VPN and connecting from international locationsWe can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information ? After further assessment, your account was re-activated and all of your points have been reinstated Please be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again? We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused ? Influence Your World! Toluna
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the fact remains that you closed my account without a by-your-leave and with zero reference to myselfIt is only because I have now complained on here that you feel you should do something about it.Instead (and initially) you sent me a standard reply by email only after I had been repeatedly requesting a response for days (your response which I have now seen cut-and-pasted on many other complaints website about Toluna) which was very offensive, obnoxious and patronising, claiming that I am a fraud and that you were washing your hands of the whole affairIs this really the way you carry on in business? After spending hours/days/weeks/months working for your surveys for promised rewards which are then stolen away at the last minute? Why also does it take you or weeks to pay out when other websites can all do it instantly or in to days maximum? I fear now it is all a scam, to get lots of surveys for free, then close down the account just before you have to pay outPlease now prove me wrong in paying out to me what you have promised but not yet fulfilled.Incidentally I am not on social media, never have beenThe incidences of complaints mentioned above I have found myself by just doing Google searchesAlso I can still not log in even though your initial response on here was a few hours ago Sincerely, [redacted]
Dear Mr [redacted] , ? We have checked and we can confirm you had an account associated with the email address you mentioned - [redacted] Following a review of said account, we’ve found that your membership has been suspended for having breached our site’s terms, more specifically, our Member Code of Conduct - [redacted] Toluna is a community interested in making people’s voice heard and allowing users to exchange opinions in a manner that supports a safe and comfortable environment for all membersOnce they register in our community, all users agree to be courteous and respectful towards the opinions of others and behave appropriately, to maintain the community safe and comfortable During your time in our community, you have repeatedly replied to opinions using inappropriate language and sent harassing comments to other membersStarting with May 2nd 2017, our community manager has been in touch with you advising that this type of behaviour is not conducive to having engaged, healthy debates and discussions through our platform and that continuing this could lead to the closure of your accountSince, even after repeated notifications, you continued to post negative and provocative replies, your membership was suspended on May 22nd ? While investigating this, we have also found that you had deliberately created other accounts (with three other email addresses) and tried to use them simultaneously, an action that is against the terms and conditions to which you agreed at registrationMembers are allowed to have only one account and should they not respect this, their accounts will be closed by one of our representatives because we want to offer equal chances to our members and ensure that our clients receive valid, reliable information from our surveys and our respondents As such, the accounts found to be in breach of our terms have also been closed and you can no longer access our site as a member? We regret this unfortunate situation and we wish you all the best for the future? Kind regards, Toluna Team
Complaint: [redacted] I am rejecting this response because: they are lyingI still cannot log inThe value of up to £in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good morning ***,I do apologize for the problems you have encountered with your account recently In reviewing your account and the situation, I can confirm that all of the information that our support team provided is correct, and unfortunately, your account was closed in accordance with our terms and conditions because of the flags raised with your survey activity Typically in these situations all points are forfeited in accordance with our terms, however, we will make an exception for you due to back and forth you experienced finding details about this issue, and will be issuing a check payment for the balance remaining in your account.Currently, your remaining point balance totals 82,points, equal to $ Our AP department will issue a check to the address provided both in your Toluna account and with this Revdex.com ticket, and that will be mailed within 3-weeks Unfortunately, due to the number of flags on your account in the past year, I am unable to reinstate your Toluna account at this time.Again, I am very sorry for the turn of events, and trouble you experienced Please do reach out to our support team if you have further questions.Thank you,StephanieToluna Support
Good morning, I am very sorry for the inconvenience In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this I see as well that your account was not cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct However, I do not see any issues with your account, so I have re-opened it and the $has been credited back to your Toluna account Please login and request a new payment, which we will process as fast as possible Thank you, [redacted] Toluna Support
Good morning, I am very sorry for the delay and long wait with your check payment You are correct, typically, checks are processed much quicker, unfortunately due to extenuating circumstances, our we have gotten quite behind schedule and we have been unable to provide accurate timelines for when requests will be mailed up until this point With regard to your payment though, payment files for the week of your request - and I believe the following weeks as well - are being sent to our processor by Friday of this week (if not tomorrow), and checks will mail out either Tuesday the 4th or Wednesday the 5th Honestly, we are embarrassed at how delayed payments are right now, and hope that we can clear our backlog very soon to get back on our regular schedule The check absolutely will mail next week, but if you would prefer to cancel it, we can do that for you I would just ask that you email me at [redacted] Rewards@ [redacted] .com today - July 29th - to confirm, so we can be sure to pull the request from our payment file before it goes to the processor Should you choose to cancel the payment, gift cards are being processed within hours, and [redacted] payments are processed within 1-weeks To note, we have temporarily deactivated the options for both [redacted] and [redacted] while we wait for new inventory to arrive, to avoid further delays in processing for our members Once again, I truly am sorry for the inconvenience, and hope that this will not continue to be a problem in the future Please do let me know if you would like to cancel the check request, although this time I can say that the payment will be issued within a week (Finally!) Best Regards, [redacted] SrIncentive & Community Manager, NA [redacted] USA
Dear [redacted] We followed up on this matter, that you brought to our attention in the email sent to the [redacted] support teamPlease rest assured that your inquiry has not been overlooked and the Community Manager assigned to your case reached out to the relevant department and requested additional details about this survey to ensure the resolution provided will be fair and complete As you know, depending on the complexity of the study, payment timeline varies from case to caseFor some surveys, credits are applied very quickly or within a few days, while for others, the credits are applied after the survey has closed, this taking up to days since the completion of the activityThis was one of those complex studies where it took longer for it to be closed, the responses processed and the participants paidWe can now confirm that all the points for having participated in our recent surveys have been credited to your [redacted] *** accountWhile checking, we’ve also noticed that you have already redeemed the points in your account’s balance for the desired rewards We would like to take this opportunity to thank you for being an active member in this community and reassure you that we have never deliberately delayed or withheld the payment of our influencersWhile exceptional situations may sometimes occur, we have always honoured our commitments and ensured correct payment has been issued Whenever you have an inquiry, please don’t hesitate to get in touch with us through https://us.toluna.com/contactus or [redacted] and we will be happy to address any and all inquiries you might haveTo be able to thoroughly investigate an issue and come up with the best solution, it’s always helpful if we have a complete overview, so we kindly ask you to send us some screenshots, forward us the survey invite or any relevant details showing the problem you face Influence Your World! Toluna and SO Squad Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: I did the things that Toluna said to do, and I still cannot access my accountPlease help Sincerely, [redacted] ***
Good morning, I am sorry for any inconvenience regarding your payment.? I reviewed your help desk ticket sent on June 13th, and see that our staff sent the message below: I see you completed survey [redacted] US on May 7,and your payment request was put through on May 20,Our check processing time is 6-weeks from when your check is requestedOur AP department will try to get checks processed earlier than that time frame but we have to allow the full weeks for processing.? Please let me know if you do not receive your check by July 15, 2016.Thank you,Pam D [redacted] Support To expand upon this, yes, you completed the study on May 7th, and for your reference, credit is not assigned to member accounts until the survey has closed - which is some cases may take up to weeks in itself.? In your case, the study closed in mid-May, and our system generated your check request on May 20th.? Checks are currently mailing between 4-weeks from the request date, rather than the 6-noted above, and our next check run will include your payment.? ? I do see on our FAQ page where it mentions 2-weeks, and I'm? addressing this? error with the panel team, as the message should state? - checks will mail? within 2-weeks, but may take up to some instances If you refer to section six of our official Rewards Rules page a [redacted] you will see the following passage: TolunaUSA will forward the account balance available for withdrawal to you within six (6) weeks from the receipt of your requestOnce you have made a request to redeem the incentives credited to your account, the request cannot be withdrawn, cancelled, or postponed Unfortunately, there is a discrepancy between the pages which I am addressing, and I apologize for that.? I assure you that your check is in process, and will mail within weeks (the exact date has not been assigned yet).? With regards to your follow up emails, I do see that you responded to your help desk ticket once later on the 13th, but it appears our system didn't automatically re-open your ticket for us to to see it, which is why no one responded, apologies again for that Please contact us at [redacted] with any additional questions.? Finally, in reference to your claims regarding your PA, each member account and situation is unique, and I advise you to have? them contact us as well so we can look into whether any payment is in fact still outstanding.? Thank you,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank your for re-opening my account and trying to prevent this issue from occurring again in the future Sincerely, [redacted]
Hello [redacted] , Your account was re-opened following your initial complaint and so internally we feel that the Revdex.com complaint has been resolved.? As noted, over time your account was flagged times due to issues with your survey activity.? You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding? - completing a survey in half or less the average completion time, which raises? concerns regarding quality.? Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section.? There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching flags are subject to additional review If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at [redacted] , and our support staff can investigate in more detail at what point and why you were flagged Regards,StephanieToluna Support
Dear Mrs [redacted] , We have thoroughly investigated the matter you have brought to our attention and seen that you have been in contact with our community manager in support cases [redacted] , [redacted] , [redacted] and through our editors’ mailbox, where you were advised of the points you were dueAs you know, the amount of points an editor is credited monthly depends on the number of posts submitted in the previous monthFollowing the guidelines of our Editors’ Program (to which you have agreed when joining this program), you can receive up to points for having submitted up to postsWe have checked your account and we can inform you that on January 3rd, 2018, you were credited points for your participation in the Editors Program for the month of December and points for your activity in reporting inappropriate content (you can see these in your account under the descriptions “ContentCreationEditors”, respectively “EditorsProgramEmailReportingDec”)For your activity in the community in the month of January, you were credited on February 6th with points for reporting inappropriate posts (entry can be found in your account with the description “EditorsProgramBonusJanEditsEmail”) and on February 12th, with another points for the content you posted in January (this has been credited with the description “Bonus for Content”)You have only received points because you have not reached the established threshold of posts in January, thus you were credited in accordance with the number of posts you submittedWe would like to assure you that we have always honoured our commitments and ensured correct payment has been issued at all timesWhile checking your account, we’ve noticed that you decided to unsubscribe from the communityWe’re sorry to see you go and we thank you for having been an active member in our communityShould you decide that you’d like to come back, please get in touch with us through [redacted] and we will be happy to reinstate your account and address any other inquiry you might have Influence Your World! Toluna Team
Good morning, I apologize for the inconvenience, and that you didn't receive further information regarding your account.? It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated.? In your case, your account was flagged during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high.? As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name.? Additionally, your IP address does not match the location you entered, which always throws up a red flag for us Your survey activity appears ok, as I see you have been very active.? On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available.? Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags.? Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.? As noted, your account is open again, you may login and continue participating.? Please check that all of your account information is correct and up to date Thank you,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They still never made up for the fact they did not delivered the code when originally promisedThe response is not satisfactory Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, ? Toluna is always vigilant in maintaining our community’s integrityUnfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processes.? Some examples of this are: answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms ? As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and Membership Unfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally ? We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to ? Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging process In one of your e-mails to us, you mentioned using VPN and connecting from international locationsWe can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information ? After further assessment, your account was re-activated and all of your points have been reinstated Please be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again? We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused ? Influence Your World! Toluna
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the fact remains that you closed my account without a by-your-leave and with zero reference to myselfIt is only because I have now complained on here that you feel you should do something about it.Instead (and initially) you sent me a standard reply by email only after I had been repeatedly requesting a response for days (your response which I have now seen cut-and-pasted on many other complaints website about Toluna) which was very offensive, obnoxious and patronising, claiming that I am a fraud and that you were washing your hands of the whole affairIs this really the way you carry on in business? After spending hours/days/weeks/months working for your surveys for promised rewards which are then stolen away at the last minute? Why also does it take you or weeks to pay out when other websites can all do it instantly or in to days maximum? I fear now it is all a scam, to get lots of surveys for free, then close down the account just before you have to pay outPlease now prove me wrong in paying out to me what you have promised but not yet fulfilled.Incidentally I am not on social media, never have beenThe incidences of complaints mentioned above I have found myself by just doing Google searchesAlso I can still not log in even though your initial response on here was a few hours ago Sincerely, [redacted]
Dear Mr [redacted] , ? We have checked and we can confirm you had an account associated with the email address you mentioned - [redacted] Following a review of said account, we’ve found that your membership has been suspended for having breached our site’s terms, more specifically, our Member Code of Conduct - [redacted] Toluna is a community interested in making people’s voice heard and allowing users to exchange opinions in a manner that supports a safe and comfortable environment for all membersOnce they register in our community, all users agree to be courteous and respectful towards the opinions of others and behave appropriately, to maintain the community safe and comfortable During your time in our community, you have repeatedly replied to opinions using inappropriate language and sent harassing comments to other membersStarting with May 2nd 2017, our community manager has been in touch with you advising that this type of behaviour is not conducive to having engaged, healthy debates and discussions through our platform and that continuing this could lead to the closure of your accountSince, even after repeated notifications, you continued to post negative and provocative replies, your membership was suspended on May 22nd ? While investigating this, we have also found that you had deliberately created other accounts (with three other email addresses) and tried to use them simultaneously, an action that is against the terms and conditions to which you agreed at registrationMembers are allowed to have only one account and should they not respect this, their accounts will be closed by one of our representatives because we want to offer equal chances to our members and ensure that our clients receive valid, reliable information from our surveys and our respondents As such, the accounts found to be in breach of our terms have also been closed and you can no longer access our site as a member? We regret this unfortunate situation and we wish you all the best for the future? Kind regards, Toluna Team
Complaint: [redacted] I am rejecting this response because: they are lyingI still cannot log inThe value of up to £in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people Sincerely, [redacted]