I appreciation final decision from toluna, I am proud to have been a toluna member for years and over now, yes This is correct my address, and my paypal [redacted] , if you send money via paypal, thanks Toluna Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear [redacted] ? You registered on Toluna.com on June 3rd and on June 27th you made the first payment request, for a $Amazon.com gift cardDuring a regular review process done by our Incentive Team to validate member information prior to releasing funds, your request was cancelled on June 28th and the 25$ equivalent in points were automatically returned to your account balance? You contacted our helpdesk and during the verification process the access to your account was suspendedOnce the account information had been verified, you could login again and continue your activityYou made a new payment request on July 11th , for another $Amazon.com gift cardStarting July 5th, due to unforeseen circumstances the processing time for gift cards changed from business days to weeksWe informed all members of this change on our blog https://usblog.toluna.com/2017/07/05/incentive-processing-important-update/ ? On July 26th you contacted us about your payment request that was still being processedWe acknowledged the delay, informed you that it was caused by running out of stock of Amazon codes, and asked you to confirm in case you wanted to cancel the request, so you can redeem the points for another type of rewardIn the same communication you were offered a 3,points compensation for the inconvenience experienced while waiting for the rewardThis compensation credit was issued to your account on August 2nd ? The Amazon payment option was deactivated from the site and we believed a new batch of codes would arrive soonUnfortunately we could not determine when this reward will be available againWe cancelled all the outstanding requests and returned the points to our members, so they may select an alternate payment option? A notification email about this was sent on August 4th explaining the situation and offering our apologiesWithin that email you were also informed that we issued another compensation of 5,points to your account as a gesture of goodwill and understandingThis second compensation credit was issued to your account on August 2nd ? Hence you received all the points you had converted for the Amazon gift card back to your account plus an additional payment of 8,points as an apologyOn August 9th you made a third payment request, exchanging 90,points for two $Sephora gift cardsThe current status of this request is “Processing”? By continuing to use your Toluna account and participate in surveys, you agreed that you want to continue your membership and comply to Toluna’s Terms of Use and Membership ? If you no longer wish to be a member (and this is a decision that we would deeply regret) you can always unsubscribe at your convenience or contact us if you would like us to close your account? If your account is closed you will no longer be able to access your account information, take part in surveys, create content, and all remaining available balance will be forfeited? We can only remove your information from our database, as expressed in your desired settlement, after the account is closedWe apologize for any confusion or misunderstanding that might have been causedWe sincerely appreciate your membership in the Toluna community and we hope you will not leave our site? Influence Your World! Toluna ?
I appreciation final decision from toluna, I am proud to have been a toluna member for years and over now, yes This is correct my address, and my paypal [redacted] , if you send money via paypal, thanks Toluna Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello [redacted] , Your account was re-opened following your initial complaint and so internally we feel that the BBB complaint has been resolved. As noted, over time your account was flagged 5 times due to issues with your survey activity. You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding - completing a survey in half or less the average completion time, which raises concerns regarding quality. Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section. There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching 5 flags are subject to additional review. If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at [redacted] , and our support staff can investigate in more detail at what point and why you were flagged. Regards,StephanieToluna Support
Good morning, I do apologize for the inconvenience, and trouble, however, in reviewing your case, and following up on the support team's report, I understand why these steps were taken, and it is in Toluna's policy that we may close any account without notice if we determine that our terms have been violated In your case, because we were unable to verify your location, your email address domain is from India, among a few other factors contributed to the team suspecting that fraudulent activity may be occurring Because I've been able to verify that your survey history and payments are legitimately earned, I've gone ahead and re-opened your account, and credited the $that was not issued through PayPal back to your account Your remaining 90,000+ points were not removed, so you currently have an available balance of just over 450,points, with which, you may request a new PayPal payment of $ I'll note not to withhold this payment when it is processed in weeks Please do note however, that because of your IP and email domain, it sends a red flag to our system that you may not be located within the US, which would be in violation of the policies of our US site For that reason, your account will be monitored and should any suspicious activity be noted, your account may be subject to closure again Thank you,StephanieToluna Support
Good morning [redacted] I am so sorry you have experienced this issue yet again The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report Once an account reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review In your case, in the years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account It has been re-opened again, and none of your points have been removed I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions Best,StephanieToluna Support
Complaint: I am rejecting this response because:Has it occurred to you that this might be the persistent surveys you keep on sending me aboutagamblingbsmokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time againSo of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promisedI will not close it until then Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. please forward this info to company. I appreciate your willingness to remit payment to meI would prefer to be paid by paypal if possible paypal address is either [redacted] or [redacted] If you insist on sending a check, my mailing address should be on my [redacted] account with youIf not, it's [redacted] **, ***I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI)And your previous blocking of my original account was uncalled forI was NEVER rude/cruel to your staffThey were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solutiongoing forward [please train them to behave appropriately to your members or you will lose further membershipJust a piece of adviceThank you again for your consideration regarding my earnings payment. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I greatly appreciate Toluna's considerationI was able to access my account, and will review my profile to ensure it is up to dateI also will not access any surveys via VPN or international locations in the futureI apologize for any difficulties I inadvertently caused, and thank Toluna for their responseI look forward to continuing my participation in the panel Sincerely, [redacted]
Good morning [redacted] I am so sorry for the trouble you've had with your account, and with reaching out to our support staff We do get many messages through FB on a daily basis, and at times it can be difficult to follow up immediately with everyone The message asking for your Toluna credentials is an automatic reply that we set up so members can provide their information prior to the team following up, and we can get a head-start on investigating the issue Whenever you send a new message to us, FB automatically re-sends that reply.With regards to the site and survey invitations, there are two different servers which handle email invitations and that host our website, which is why you are not having trouble with our actual surveys The website has been experiencing intermittent technical problems, which as the team noted, we have been investigating and working to correct for the last few weeks We do understand all of our member's frustrations when they cannot access their accounts, or redeem their points, and we want to make sure this is taken care of for you ASAP.First, since the issue has been persisting since the 2nd, can you please try closing all browser windows, then starting over with a fresh [redacted] or [redacted] browser Delete all cookies and temporary internet files to make sure that any past attempts to login are no longer in your cache, then try to login at us.toluna.com When I tested logging in to one of our accounts on Mozilla this morning, I did get a "enter your correct Toluna credentials" error at first, but before I could re-enter my password, the page did reload and login on its own, so it's possible that there's a delay in the redirection process that you just need to wait a minute for the site to correct itself If that still does not work, please email us at [redacted] , which will connect you with our support staff and we can work with you one on one to get you into your account so you can claim your rewards I have also asked our social media manager to take a look at your FB correspondence and follow up with you again as well I am sorry again for the trouble, please do reach out to us directly for more assistanceThank you,StephanieToluna Support
is really not fair, because I spend time truthful and thoughtful to answer survey in toluna, I really to sad about that, I only accept payment paypal, not a check payment, I can give toluna bad review in survey police, if you cant send money via paypalthank you Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Dear [redacted] ***We are sorry to hear about the difficulties you've encountered with your latest processed rewardUnfortunately, we've faced some display issues with the batch of rewards processed on the 15th of September, as you were advised in support case [redacted] .The technical problem was investigated and resolved very quickly and our members were informed of this on our blog - https://usblog.toluna.com/2017/09/18/rewards-processed-september-15th-update/.Th...⇄ voucher details for your electronic gift card are now available in the "My Rewards" section of your Toluna account.For our website to load the information correctly, we recommend regularly clearing the cookies and cache from the browser you use.If you are still facing difficulties, please don't hesitate to get in touch with us and we will be happy to assist youTo be able to thoroughly investigate an issue and come up with the best solution, we kindly ask that you provide some screenshots with the errors you encounter and let us know what devices you are using.Meanwhile, on September 27th, the Community Manager assigned to your case has also provided the details of your [redacted] gift card (link and PIN code) in support case [redacted] for you to be able to use your voucher immediately.We apologize for any confusion or misunderstanding these technical problems might have caused and we hope you will continue your activity on our site.Influence Your World!Toluna Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Good morning [redacted] , I do apologize for this inconvenience, I took a look in our system and found that your account had been closed during a typical review process where your account was flagged times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc When we reach flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents In your case, it seems that it was the latter, and the flags were accrued over the years in which you have been a member Because of your long membership, and seeing that these were mainly issues occurring over time, I've gone ahead and re-opened your account You may now login and resume participating, and your point balance is still intact I do have to note that as of the closure date - October 6th - there were flags on your accountBecause reviews are ongoing, should additional flags be placed on your account going forward, you may be subject to additional review again to confirm that your activity is in line with our terms Please contact our support team with any additional questions Best Regards,StephanieToluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Good morning [redacted] I do apologize for the inconvenience. We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our system, but the client reports that they actually were not at the close of the study. Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches flags, the account is subject to additional review and closure As of May 2nd, your account reached flags, and was closed during the review process. Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account. Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue. Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating. With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked. However, those points (360,- $120) have not been forfeited, and were returned to your account balance. None of your points have been forfeited at this time, and your current balance is 417,points ($139.02). You may request a new payment today, which will be processed by May 23rd Again, I am sorry for the confusion. Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure. Please let us know if you have any additional questions Best,Toluna Support
Good morning,E-Gift Card requests are processed on a daily basis, (requests made Friday - Sunday are processed Mondays), which allows us to have a hour delivery time in most cases. However, our terms and conditions do state that delivery CAN (not will) take as long as weeks. It's rare for this to occur, but the reasoning has to do with available inventory for e-Gift Cards, and if we are in a situation where we are unable to re-stock on a particular brand before our inventory runs out. As [redacted] is our most popular brand, this is a concern for us, although we take steps to reduce delays as much as possibleIn your case, I see that you requested your payment on Saturday, and we'll be working to process requests today. We are low on [redacted] codes at the moment, however do have a new order in progress now. If we are unable to process your request today, I can assure you that it will be completed by the end of the week.For your reference, as this is an e-Gift Code, the reward will be available directly on your Rewards page within your Toluna account once processed. Please use the contact us links on the Toluna website if you have additional questions about payment. Thank you,StephanieToluna Support
I appreciation final decision from toluna, I am proud to have been a toluna member for years and over now, yes This is correct my address, and my paypal [redacted] , if you send money via paypal, thanks Toluna Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear [redacted] ? You registered on Toluna.com on June 3rd and on June 27th you made the first payment request, for a $Amazon.com gift cardDuring a regular review process done by our Incentive Team to validate member information prior to releasing funds, your request was cancelled on June 28th and the 25$ equivalent in points were automatically returned to your account balance? You contacted our helpdesk and during the verification process the access to your account was suspendedOnce the account information had been verified, you could login again and continue your activityYou made a new payment request on July 11th , for another $Amazon.com gift cardStarting July 5th, due to unforeseen circumstances the processing time for gift cards changed from business days to weeksWe informed all members of this change on our blog https://usblog.toluna.com/2017/07/05/incentive-processing-important-update/ ? On July 26th you contacted us about your payment request that was still being processedWe acknowledged the delay, informed you that it was caused by running out of stock of Amazon codes, and asked you to confirm in case you wanted to cancel the request, so you can redeem the points for another type of rewardIn the same communication you were offered a 3,points compensation for the inconvenience experienced while waiting for the rewardThis compensation credit was issued to your account on August 2nd ? The Amazon payment option was deactivated from the site and we believed a new batch of codes would arrive soonUnfortunately we could not determine when this reward will be available againWe cancelled all the outstanding requests and returned the points to our members, so they may select an alternate payment option? A notification email about this was sent on August 4th explaining the situation and offering our apologiesWithin that email you were also informed that we issued another compensation of 5,points to your account as a gesture of goodwill and understandingThis second compensation credit was issued to your account on August 2nd ? Hence you received all the points you had converted for the Amazon gift card back to your account plus an additional payment of 8,points as an apologyOn August 9th you made a third payment request, exchanging 90,points for two $Sephora gift cardsThe current status of this request is “Processing”? By continuing to use your Toluna account and participate in surveys, you agreed that you want to continue your membership and comply to Toluna’s Terms of Use and Membership ? If you no longer wish to be a member (and this is a decision that we would deeply regret) you can always unsubscribe at your convenience or contact us if you would like us to close your account? If your account is closed you will no longer be able to access your account information, take part in surveys, create content, and all remaining available balance will be forfeited? We can only remove your information from our database, as expressed in your desired settlement, after the account is closedWe apologize for any confusion or misunderstanding that might have been causedWe sincerely appreciate your membership in the Toluna community and we hope you will not leave our site? Influence Your World! Toluna ?
I appreciation final decision from toluna, I am proud to have been a toluna member for years and over now, yes This is correct my address, and my paypal [redacted] , if you send money via paypal, thanks Toluna Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello [redacted] , Your account was re-opened following your initial complaint and so internally we feel that the BBB complaint has been resolved. As noted, over time your account was flagged 5 times due to issues with your survey activity. You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding - completing a survey in half or less the average completion time, which raises concerns regarding quality. Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section. There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching 5 flags are subject to additional review. If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at [redacted] , and our support staff can investigate in more detail at what point and why you were flagged. Regards,StephanieToluna Support
Good morning, I do apologize for the inconvenience, and trouble, however, in reviewing your case, and following up on the support team's report, I understand why these steps were taken, and it is in Toluna's policy that we may close any account without notice if we determine that our terms have been violated In your case, because we were unable to verify your location, your email address domain is from India, among a few other factors contributed to the team suspecting that fraudulent activity may be occurring Because I've been able to verify that your survey history and payments are legitimately earned, I've gone ahead and re-opened your account, and credited the $that was not issued through PayPal back to your account Your remaining 90,000+ points were not removed, so you currently have an available balance of just over 450,points, with which, you may request a new PayPal payment of $ I'll note not to withhold this payment when it is processed in weeks Please do note however, that because of your IP and email domain, it sends a red flag to our system that you may not be located within the US, which would be in violation of the policies of our US site For that reason, your account will be monitored and should any suspicious activity be noted, your account may be subject to closure again Thank you,StephanieToluna Support
Good morning [redacted] I am so sorry you have experienced this issue yet again The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report Once an account reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review In your case, in the years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account It has been re-opened again, and none of your points have been removed I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions Best,StephanieToluna Support
Complaint: I am rejecting this response because:Has it occurred to you that this might be the persistent surveys you keep on sending me aboutagamblingbsmokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time againSo of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promisedI will not close it until then Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. please forward this info to company. I appreciate your willingness to remit payment to meI would prefer to be paid by paypal if possible paypal address is either [redacted] or [redacted] If you insist on sending a check, my mailing address should be on my [redacted] account with youIf not, it's [redacted] **, ***I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI)And your previous blocking of my original account was uncalled forI was NEVER rude/cruel to your staffThey were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solutiongoing forward [please train them to behave appropriately to your members or you will lose further membershipJust a piece of adviceThank you again for your consideration regarding my earnings payment. Sincerely, [redacted]
I resolved it with the company the # is # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I greatly appreciate Toluna's considerationI was able to access my account, and will review my profile to ensure it is up to dateI also will not access any surveys via VPN or international locations in the futureI apologize for any difficulties I inadvertently caused, and thank Toluna for their responseI look forward to continuing my participation in the panel Sincerely, [redacted]
Good morning [redacted] I am so sorry for the trouble you've had with your account, and with reaching out to our support staff We do get many messages through FB on a daily basis, and at times it can be difficult to follow up immediately with everyone The message asking for your Toluna credentials is an automatic reply that we set up so members can provide their information prior to the team following up, and we can get a head-start on investigating the issue Whenever you send a new message to us, FB automatically re-sends that reply.With regards to the site and survey invitations, there are two different servers which handle email invitations and that host our website, which is why you are not having trouble with our actual surveys The website has been experiencing intermittent technical problems, which as the team noted, we have been investigating and working to correct for the last few weeks We do understand all of our member's frustrations when they cannot access their accounts, or redeem their points, and we want to make sure this is taken care of for you ASAP.First, since the issue has been persisting since the 2nd, can you please try closing all browser windows, then starting over with a fresh [redacted] or [redacted] browser Delete all cookies and temporary internet files to make sure that any past attempts to login are no longer in your cache, then try to login at us.toluna.com When I tested logging in to one of our accounts on Mozilla this morning, I did get a "enter your correct Toluna credentials" error at first, but before I could re-enter my password, the page did reload and login on its own, so it's possible that there's a delay in the redirection process that you just need to wait a minute for the site to correct itself If that still does not work, please email us at [redacted] , which will connect you with our support staff and we can work with you one on one to get you into your account so you can claim your rewards I have also asked our social media manager to take a look at your FB correspondence and follow up with you again as well I am sorry again for the trouble, please do reach out to us directly for more assistanceThank you,StephanieToluna Support
is really not fair, because I spend time truthful and thoughtful to answer survey in toluna, I really to sad about that, I only accept payment paypal, not a check payment, I can give toluna bad review in survey police, if you cant send money via paypalthank you Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Dear [redacted] ***We are sorry to hear about the difficulties you've encountered with your latest processed rewardUnfortunately, we've faced some display issues with the batch of rewards processed on the 15th of September, as you were advised in support case [redacted] .The technical problem was investigated and resolved very quickly and our members were informed of this on our blog - https://usblog.toluna.com/2017/09/18/rewards-processed-september-15th-update/.Th...⇄ voucher details for your electronic gift card are now available in the "My Rewards" section of your Toluna account.For our website to load the information correctly, we recommend regularly clearing the cookies and cache from the browser you use.If you are still facing difficulties, please don't hesitate to get in touch with us and we will be happy to assist youTo be able to thoroughly investigate an issue and come up with the best solution, we kindly ask that you provide some screenshots with the errors you encounter and let us know what devices you are using.Meanwhile, on September 27th, the Community Manager assigned to your case has also provided the details of your [redacted] gift card (link and PIN code) in support case [redacted] for you to be able to use your voucher immediately.We apologize for any confusion or misunderstanding these technical problems might have caused and we hope you will continue your activity on our site.Influence Your World!Toluna Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Good morning [redacted] , I do apologize for this inconvenience, I took a look in our system and found that your account had been closed during a typical review process where your account was flagged times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc When we reach flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents In your case, it seems that it was the latter, and the flags were accrued over the years in which you have been a member Because of your long membership, and seeing that these were mainly issues occurring over time, I've gone ahead and re-opened your account You may now login and resume participating, and your point balance is still intact I do have to note that as of the closure date - October 6th - there were flags on your accountBecause reviews are ongoing, should additional flags be placed on your account going forward, you may be subject to additional review again to confirm that your activity is in line with our terms Please contact our support team with any additional questions Best Regards,StephanieToluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Good morning [redacted] I do apologize for the inconvenience. We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our system, but the client reports that they actually were not at the close of the study. Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches flags, the account is subject to additional review and closure As of May 2nd, your account reached flags, and was closed during the review process. Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account. Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue. Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating. With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked. However, those points (360,- $120) have not been forfeited, and were returned to your account balance. None of your points have been forfeited at this time, and your current balance is 417,points ($139.02). You may request a new payment today, which will be processed by May 23rd Again, I am sorry for the confusion. Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure. Please let us know if you have any additional questions Best,Toluna Support
Good morning,E-Gift Card requests are processed on a daily basis, (requests made Friday - Sunday are processed Mondays), which allows us to have a hour delivery time in most cases. However, our terms and conditions do state that delivery CAN (not will) take as long as weeks. It's rare for this to occur, but the reasoning has to do with available inventory for e-Gift Cards, and if we are in a situation where we are unable to re-stock on a particular brand before our inventory runs out. As [redacted] is our most popular brand, this is a concern for us, although we take steps to reduce delays as much as possibleIn your case, I see that you requested your payment on Saturday, and we'll be working to process requests today. We are low on [redacted] codes at the moment, however do have a new order in progress now. If we are unable to process your request today, I can assure you that it will be completed by the end of the week.For your reference, as this is an e-Gift Code, the reward will be available directly on your Rewards page within your Toluna account once processed. Please use the contact us links on the Toluna website if you have additional questions about payment. Thank you,StephanieToluna Support
I resolved it with the company the # is # [redacted]