The shoes I ordered as a Christmas gift were delivered in the incorrect size. Two weeks after the delivery they have yet to provide a resolution.
On December 14th, 2019 I ordered a pair of shoes through their app in size 10.5 for *** as a Christmas gift for my brother. They were delivered to him on December 27th, 2019 and while they were the correct style of shoe, they were the incorrect size, a 7.5. I reached out immediately through their chat support as it is the only form of contact available. I sent them photos of the shoes immediately and 24 hours later received a response stating it would take 2-3 business days to resolve the case but "rest assured we will continue to extend the return window for this item until this issue is resolved." I have reached out to them repeatedly since that date and only received one response which stated that they are working on the issue and that submitting more help tickets would only slow the process. Even though these responses were more than 1 week after the initial 2-3 day window, no updated timeline was provided. It is now almost 3 weeks since the initial order date and I still have not received return/refund information and obviously haven't received a replacement pair. Given that this was a gift, I ended up paying full price at another retailer for these shoes ($190 after taxes and shipping). I'm not seeking any repayment or preferential treatment, I simply want the information to return and receive a refund for my purchase even though I ended up having to pay more and miss giving a Christmas gift on time.
Desired Outcome
I simply want information to return the shoes and receive a prompt refund to my initial payment method. I don't even care for receiving the difference in the price I initially paid and the cost of the shoes I purchased to replace those.
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to your order being incorrect.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we kindly ask to return the incorrect sneaker that you received by using the *** return shipping label we provided you.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
I've also added an additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming week!
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 17, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate them finally getting back to me on this and issuing a refund. In the future, I would just suggest a more prompt response and I would not have needed to escalate the issue. Thank you.
I have been attempting to change my phone number in my account for the past two weeks and no one answers my emails or requests.
I have multiple inquiries on trying to change my number on my account to be able to receive a credit from a Sneaker sale. I need my phone to pay off bills. No one answers my emails at all.
Desired Outcome
Change the phone number on my account.
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your account on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to your account change. They hav requested additonal information for verfication purposes. We do need you to get back to them directly with this information.
Please do note that for the security of our users any account changes are made by a specialized team and additional verification is reviewed before the change can be made, as your security is a top priority for us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Buyer beware if you use this company. Customer service and their return policy are atrocious. If everything fits and you get what you wanted, fine, but if you have any problems, wrong size, style etc. your chances of getting the customer service your dollars deserve are about zero.
We ordered shoes for our daughter for christmas that didn't fit. They didn't offer an exchange or even a store credit because we didn't contact them within 3 days. Well guess what, they were wrapped and under the tree for more than three days. To bad we were told and hope you understand.
Understand what exactly? That your company policy is stupid and your customer service is garbage. Got it.
Never again! I will never order from this site. My son tried on the sneakers, they were too small, and we returned then. GOAT claims the sneakers are worn just because he tried them on. We returned them immediately after receiving them, so there wasn't even any time for him to wear them! This is bad business, don't trust this site.
I placed an order on December 20th, paid extra for pre-verified shoes that would be delivered before the 25th. It is the 30th and still no package.
I placed an order (Wmns Air Max Plus 'Black Gold', order #XXXXXXXXX, SKU XXXXXX XXX, new condition, good condition box, size US W 8.0) through GOAT on December 20th. I know that that's a little close to Christmas, but they advertised that if you paid an extra 10$ you would receive a pre-verified pair of shoes that would not have to go to GOAT for verification and would be shipped directly to you, making sure that they arrived before the 25th of December for holiday purposes. It is now the 30th (10 days after my order date) and every time I check the shipment information (tracking number 1ZXXXXXEXXXXXXXXXX) for my order, all it says on the UPS website is "Shipment Ready for UPS." After seeing this for a couple days, I thought maybe it was an issue with UPS. I entered my tracking number to their online virtual assistant, to which it responded that a label has been created for the package but that they have not received the actual package. I also called UPS directly, and the response over the phone was the same. A label was created for the package on 12/20/XXXX XX:XX A.M. but they have not received the actual package to ship out. This confirmed that this is not an issue with UPS, but with GOAT and the seller. Since I paid extra for them to arrive before the 25th, I was frustrated that I had no package nor an update as to the shipping situation. I wanted to know if there was an issue with the shoes themselves, delay in shipping, out of stock, etc. I contacted GOAT on December 25th, 10:12 AM about this issue (i.e. where is my order, what is the status update) and a service specialist by the name of *** responded the same day at 10:50 PM. The response was that they've escalated my ticket number and that creating new tickets will only delay the response time. They stated that I would get a response within 48 business hours at the latest. That meaning, I should have received a response by Friday, December 27th 10:50 PM. I have not received a response since then. I e-mailed again today, December 30th, at 2:52 PM - still no response. It's extremely frustrating to contact them through e-mail as they take days to respond and when they do it is the same response. There is never anything specific in regards to your order or any information you are seeking.
Desired Outcome
I would like for them to give me specific details about my order. I want to know when it will arrive, why it hasn't shipped yet, will it ever ship, etc. If that cannot be done, then I would like to cancel my order and the payment plan that I signed up for. I would also like, if possible, to be refunded the 10$ that I paid extra for the shoes to be pre-verified and shipped in time for Christmas. I've read a lot of reviews online about this problem and many people seem to be having similar issues. Many reviews state that they are also having problems with customer service (either waiting days for a response or no response at all) and that some packages arrive with shoes that are extremely worn, fake, wrong size or just not what they ordered at all. I'm one of the few that have come to the Revdex.com with my issue but if everyone with a complaint against this company came here and stated the issues that they are also having, something would happen to this company. The amount of awful reviews and negative comments against this company is astounding and with the amount of issues that many people are facing it is a surprise that they are still in operation.
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to the delay of your order.
We have refunded your payment for instant shipping due to the delay.
Your funds will post to your original form of payment method.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
On 12/14 I placed an order for sneakers that were never received.
On 12/14 I placed an order for a pair
Of sneakers and chose the shipping type to guarantee by the holidays. I monitored closely the shipping status and had no idea these shoes were coming from Hong Kong , goat has no phone contact , I called DHL as they were the assigned shipper to monitor order. To make a long story short I never received the shoes . I contacted goat immediately, they sent me an affidavit to fill out and I sent it all back immediately now they want me to wait an additional day , this is ridiculous, they took my money with out hesitation I just want my money back and unfortunately would just purchase locally this shipping and delivery did not work for me. Item was over 200+ dollars , no signature was needed ? I just want my money back .
Desired Outcome
I am looking to be refunded. These items are not cheap nor should this item have been sent with out any signature. My package has never been received. Goat needs to have a customer service line where you can actually speak to someone it is so difficult to get anything done or expedite an issue when you have to wait days for an answer on the next step , this is completely makes everything difficult.
Goat Response
• Jan 30, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you.
Unfortunately, the courier has denied the claim for a refund. This can be for a number of reasons, including they have located proof of delivery, they were unable to reach you for further information, etc. Sometimes, this decision can be appealed and the investigation reopened.
We have now resubmitted the claim with the courier on your behalf. Please allow 3-5 business days for us to update you with the outcome of your dispute.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 31, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, this is a lie , the courier never attempted to contact me or was a signature received . Goat does not have a phone number for customer service , you have to email them and wait for them to respond , it's terrible . I contacted them immediately and as well as the courier . Item was never delivered . Goat resubmitted my claim and stated it would take about 3-5 business day we are now on day 10 with no resolution. I never received my order they have no right to deny my claim. My next step would take legal action .
Goat Response
• Feb 04, 2020
Hi there,
Thank you for getting back to us.
Please note that the courier makes the decision in regards to processing your claim and it is based off the findings of their internal investigation.
At this time we are attempting to have them take another look on your behalf.
f there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
On 2/3 I contacted DHL and spoke to *** . She advised me that the only information she can provide to me is when they tracked the GPS address for my missing package it was traced and delivered at *** that information is incorrect that is not my shipping address, secondly DHL will not release any information to me in reference to the package that is the only information the representative told me. The merchant, which is GOAT has to call to have issues reviewed, they also stated They are the ones who can refund item. I have been disputing the this for about two months , it's exhausting and unexceptionable.
Incorrect Item Delivered/Item Never Delivered.
I ordered some sneakers on December 4th (order number XXXXXXXXX) and December 11th (order number XXXXXXXXX) respectively. The pair ordered on December 4th never arrived. It was returned to the GOAT warehouse and they have yet to give me a refund. I have tried contacting customer support numerous times and they keep giving me the run around and refusing to give a refund that would undoubtedly be simple for them to do. For the pair ordered on December 11th, I received a package on December 24th, but when I opened the box, it was a completely different shoe that was delivered. I emailed customer support and again, they are giving me the run around and are ignoring my emails instead of giving me a refund for the product I paid for that was never delivered. I have a seller rating 364 and have been using GOAT exclusively for years, so the fact that they are holding my money hostage is quite frankly unacceptable.
For the files attached, please view from the last page to the first page in order to view the emails in order.
Desired Outcome
Requesting a full refund (NOT GOAT CREDIT) to my account in the amount of the total order costs, which would be $805.
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we kindly ask to return the incorrect sneaker that you received by using the free return shipping label we provided to you.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We've also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 17, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the process took a long time, I was eventually refunded for the errors made on GOATs behalf. My suggestion is that GOAT increases its staff and opens up a phone line to better handle these issues.
GOAT sent us the wrong size shoes. After we sent them back, they would not process a return and said they were missing a bag, which we never received.
I ordered a new pair of $460 for my wife for christmas. A week later upon receiving the shoes we saw that GOAT sent us the wrong size (size 9 instead of a size 7.5).
We immediately notified GOAT, and packed the shoes back in the box (within 5 minutes of opening the box, so literally we sent them back as is), and sent them back out to GOAT the next morning.
A week goes by with no response, after emailing GOAT for status updates, they finally respond saying that our shoe box was missing a dust bag and that the shoes had markings on them.
We never received a dust bag with the shoes and the shoes themsleves were never worn outside of 20 seconds when my wife tried one on in the living room to notice it was completely the wrong size.
Now GOAT doesnt want to accept the refund and wants to charge me $11.67 to ship the wrong shoes back to me...all I wont is an exchange for the right size
This is a scam, their email responses are emotionless and I will never do business with them again
Desired Outcome
All i want is for them to exchange for the right size of 7.5 womens...
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards to your order.
We received your sneakers but unfortunately, our authenticators have flagged them due missing bag and markings particularly on the outsole of the sneaker. Please refer to the photos provided to you.
We do see that you have paid the return cost and these have been sent back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased a pair of shoes for $150.40 on 12/21/19. ***XXXX. I HAVE NOT RECEIVED MY ORDER.
I purchased a pair of shoes on 12/21/19 totaling $150.40***XXXXXXX. The status says shipped to goat. It has been on this status since 12/24/19 and has not changed. The company has no way to be contacted. I believe they may be a fraud.
Desired Outcome
I would like a refund or my shoes.
Goat Response
• Jan 16, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you for additional information, and we have not heard back from you.
Please reach out to them directly, so we are able to move forward.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered expensive Vans and received Nikes, not even close. Now it's been more than 2 to 3 business days and they are not responding to emails.Unfair
*** XXXXXXXXX, revenge x storm Vans for $216.80. Ordered 12/14/19, paid with Visa credit card. When I received my order I opened the box and was sent Nike air max basketball shoes instead. I understand mistakes are made but my complaint is they said I would be contacted in 2 to 3 business days to resolve the issue. Since then I have emailed them twice and they have not responded. When I look at my order on the GOAT app it now says the order is complete. They are not responding to a mistake they made which is bad business. Why are they not responding after more than 3 business days and why is the order now showing complete? You can't call them because they don't have a phone number available, so they should respond to emails rather than just ignoring correspondence. This is a bad company. This is not how you are supposed to conduct business. After you receive payment in good faith you are supposed to deliver goods that are paid for. Don't just act like an individual who paid over 200 dollars for shoes doesn't deserve what they paid for once the money is paid. That's not how business is conducted. Then I read other reviews and there are many other complaints like mine. How can companies not deliver a product after they receive payment, and not have to respond to the person they falsely advertised services to? I don't understand.
Desired Outcome
I would like the shoes I paid for.i would like to return the incorrect shoes I received
Goat Response
• Jan 30, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you.
We provided you with a return label and issued a full refund in the amount of in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account for your inconvenience. This can be used towards future purchases and will never expire.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 31, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the shoes that I ordered.
On 12/16/19 I ordered a pair of sneakers from GOAT for 137.80 using an Affirm Loan, order #XXXXXXXXX. It's now 12/29/19 and I have received nothing.
On 12/16/19 I ordered a pair of sneakers from the GOAT website for 137.80 using an Affirm loan, order#XXXXXXXXX. On 12/17/19 I received an email that my order had been shipped to GOAT for verification and that I should quickly receive my shoes once they were authenticated by their specialists. It is now 12/29/19 and I have not received my order. I have sent numerous emails to the help center inquiring on the status of my order. The reply initially was they should ship either that day or the next day and a UPS tracking number was provided. However when I tracked the package through UPS the status was only label created and that has been the status since 12/18/18. On 12/27/19 through the GOAT app the status changed to shipment delay due to a problem with the courier. I sent another email and was told the ticket was being escalated and someone would contact me in 48 hours however I have gotten no reply since. Yesterday through the GOAT app the status of my order was changed from shipment delay to delivered however I still have no merchandise and no response from customer service. I would like either my merchandise or a full refund of what I paid. I would also like for customer service to reach out to me and let me know what is going on with my order. The whole experience has been very frustrating and disappointing as this was a Christmas gift for my son!
Desired Outcome
I would like my merchandise or a full refund. I would also like feedback from GOAT customer service.
Customer Response
• Jan 02, 2020
The company has resolved the issue and issued me a refund
Never received the sneakers after it telling me it was "delivered"
Ordered non reflective citrin yeezy 350s on 12.25.19 and it said it was delivered (12/28/XX XX:XX AM) on the UPS website, and I never received the package after checking the entire perimeter. Came to the door 20 mins after alleged delivery time and there was nothing at all. Order number XXXXXXXXX. I sent out a claim with you guys and also with UPS.
Desired Outcome
Either a refund or a replacement. I've ordered 3 pairs of sneakers before from GOAT without issue. UPS has lost my packages before multiple times as well.
Goat Response
• Jan 18, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards of your missing package.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
December 13th I ordered a pair of Jordan 11 bred which I paid 325.00 dollars . Record wrong pair of shoes. Contacted goat about issues still no reply
December 14th I purchased a pair of Jordan bred 11 which I paid 325.00 a 100.00 dollars ***XXX. Shoes arrived on expected delivery date but they were a off brand air Max. I filed a complaint with goat even sent them pics of the shoes I recieved I have yet to hear a response.
Desired Outcome
I'm seeking a authentic Jordan 11 bred or my money back and not in goat credit.
Goat Response
• Jan 17, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member f our support team has reached out to you requesting additional photos. Unfortunately, the photos are too small to see.
Please get in touch with them directly so we can better assist your concern as soon as possible.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Refused to exchange my shoes out for another size. Grace period for returns/exchanges during holidays should be accommodated.
My friends purchased me a pair of Yeezy 500 bone white in a US7. This was my first pair, so I wasn't aware of the sizing. Being that it was a gift they didn't give them to me right away. When I finally opened them and tried the shoe on, I learned that they were a bit too small. I contacted GOAT and they said I only had three days to request a return/exchange. Being that it is the holiday season, there should have been accommodations made for orders during this time period. 12/17/2019. They spent 400.00 not only am I out of a shoe, the money they spent is gone too. When I reached out to their support staff the reply was unfortunately we can't do exchanges after three days which isn't okay for those who purchase items from the as gifts.
Desired Outcome
I would like the opportunity to exchange my 7 out for a 7.5. If you can't exacte them then issue me refund.
Goat Response
• Jan 11, 2020
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our leadership support team reached out to you in regards to your order.
Our team updated you that due to our platform we are unable to accommodate exchanges, They also advised that you would need your the person who ordered the shoes to reach out to us and we could accommodate a standard return.
We are only able to assist with returns with the account holder directly, please advise them to reach out t our support team.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
I ordered brand new Yeezy sneakers and was charged *** I was sent used Jordans valued at $140. I have emailed and heard no response in a week.
On December 17th, I received an email stating that my brand new Yeezy Boost 350 V2 Lundmark, Non- Reflective- Size US 14M (order # XXXXXXXXX) had been shipped and would arrive on December 20th. When I opened the package, they had sent me used Jordan Retro 1- royal blue, size US 14M.
I sent an email on December 22nd (when I opened the box) and got a response saying that they needed pictures and pictures of barcodes. I sent these out on the 22nd. I have not heard another thing, although I have sent many emails to them. I was charged $220 for USED shoes that were not the correct product and $80 cheaper than what I paid. I'm afraid this was a scam because there is no phone number to call and they have failed to respond to me. This was my son's Christmas present and I was very disappointed that he didn't get his gift and still has nothing.
Desired Outcome
I would like to be sent the Yeezys and also keep the Jordans for free or at least half the sale price- to compensate for the error in my son's only Christmas present!
If this is not possible- I would like to be refunded my $220 and keep the Jordans for free.
Goat Response
• Jan 18, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to the wrong item.
Please do note that we kindly do need you to return the wrong item to us, we are unable to offer any price matching for the item.
Once this is returned we will refund you in full in GOAT credit, we have also added additional credit to your account for the inconvenience.
We would also advise reaching out to the courier directly to inquire about specifics to their claim denial.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 25, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I have returned the shoes. I do not want GOAT credit because I do not wish to purchase shoes from this company. I would like my bank account to be reimbursed.
Goat Response
• Jan 30, 2020
Thank you for getting back to us.
As we do understand a refund back to your card is ideal for you, we do have to be fair to all buyers and abide by our return policy, at this time we are unable to honor a refund back to your original form of payment.
Our return policy is agreed to at the time of checkout and can be found below:
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (GOAT credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
***
Please do note that this credit does not expire and be used at any time in the future.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
Customer Response
• Jan 31, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
$225 was returned my bank account on 1/28/2020.
Did not send what I paid for and now won't accept return or exchange.
I bought my son what was advertised as 'new' Yeezy's for Christmas. Christmas morning he opens up his *** 'new' shoes that reek of strong cigarette smoke and have several large stains all over the shoes and the bottoms show major obvious wear. I contacted GOAT for a return and said these are definitely not new shoes and not what I paid for and they said no we have a strict return policy of 3 days from the time we send them-I said it was a Christmas present and they said it doesn't matter. I said what if someone doesn't even get them shipped within 3 days and they said they don't care. This is unbelievable to pay such a high price for such horribly used shoes when they advertised new shoes and have no one help you. I just want what I paid for. I understand a return policy if you just don't like them, but these are not what I paid for. He will not be wearing shoes that reek of cigarette stains and look like shoes I pulled out of the garbage can.
Desired Outcome
I want an exchange for these used shoes for actual new shoes or a full refund.
Goat Response
• Jan 18, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I have taken a look in o this issue and we have requested that a member of our support team revisits the issues due to the item being purchased for the holiday.
I do see that you have provided us with the needed photos, please respond to our team directly with any additional concerns they will be working with you to come to a resolution.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 24, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
They said I could return the shoes for a refund, so I returned the shoes but have not received the refund. So I am in a worse situation than before as I don't have the shoes or my money. Once they give the refund, I will accept the response from the business.
Goat Response
• Feb 12, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We provided you with a return label. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
I sincerely apologize for the inconvenience this may have caused and hope this information helps.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased an item on 12/6, I have yet to receive the item and site says instant ship is 24hrs AND I have not received response from customer service
The company does not provide order number until your product has been validated so I do not have one purchase date was 12/6 attached a screenshot of the charge made by the company. Since this item was purchased for Christmas and the information from the site was misleading because I did not receive confirmation for instant ship product availability I have asked for a full refund. It is unacceptable in this day and age to:
1) Not get a timely response for order
2) Not receive product as stated for expected shipping and delivery
3) Customer service to not respond.
4) Customer service phone number not available to call for issues.
After further research of the problems I incurred, I also found tons of reviews of this practice so I would suggest a full analysis of the company as it looks to be committing fraudulent practices in order to obtain money for services not rendered.
Desired Outcome
I want a full refund for the purchase because I did not receive goods NOR did I receive them in the time they promise in writing on their site.
Goat Response
• Jan 18, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I have taken a look into your concerns, and we do deeply apologize but we are unable to locate any account or communication from the information provided.
Please reach out to us directly with your account information and we are happy to assist.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat sent me damaged goods and have not responded to multiple inquiries regard a refund or return. No resolution has been provided.
Purchased $500 Nike Jordan 6s x Travis Scott. Shoes arrived damaged and did not match their stated guarantee. I have opened several support cases but no response has been provided. Return window has been closed.
Desired Outcome
I believe I am entitled to a deep discount on the shoes since I had no choice but to gift them for Christmas
Goat Response
• Jan 11, 2020
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your order.
Our verification team reviewed the issue and based on the severity of it you were offered a certain amount of GOAT credit for the inconvenience if you decided that you wanted to keep the shoe if not the return window was extended for you.
You declined the credit and requested to return. Our team then offered you a full refund in GOAT credit to return your order. At this time you updated that you wanted to cancel your return request and accepted the original credit offered to you as we advised we could not offer any additional credit.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Jan 15, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue was not resolved in a reasonable amount of time or to my satisfaction. Due to the timing of the order, I had little choice but to offer the damaged shoes (which they confirmed in an email to me) to the intended recipient. I then had to sent multiple follow up messages to get a response. In the end, Goat did offer a $15 credit or the option to return the damaged shoes. However, since it was over 3 weeks from case escalation, I denied the return option. I requested additional credit on my account since the shoes did not match their guarantee and policies regarding 'deadstock' shoes. These shoes had major flaws that should have never passed *** inspection process. In my opinion, the credit should have been at least $50 to match the market price of used or damaged shoes that they are offering on their site. The denied my request for additional credit. Poor service from start to finish.
Goat Response
• Jan 21, 2020
Thanks for reaching out in regards to your order on GOAT.
We are sorry this was not the outcome you were hoping for.
You were presented with the options available to you, and you agreed to return. There is nothing further can offer you at this time.
Please also do note that we do not label any shoes as deadstock.
GOAT is a reselling marketplace, meaning sneakers in our inventory are independently owned by individual sellers. They do not come from the brand directly so we are unable to ensure shoes will be deadstock.
New shoes will be brand new and unworn, in mint or excellent condition.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
ordered shoes for christmas and never recieved them. 14 days later and I still have not received the shoes and I paid extra for instant ship.
I ordered a pair of the air jordan retro 9 'kobe' sneakers on december 12 I paid $250 and paid like an extra $10 for them to ship instantly so all together I paid $260 the order *** When I track the progress on the app it shows that the shoes have been authenticated but they have been stuck in the status for 14 days. there is also a ups tracking number which is *** but when I go to track it only says a shipping label has been created but the shoes have not shipped. I have reached out to GOAT to have the issue resolved and i've only received 1 email so far saying my issue will be resolved in 48 hours by someone named "DJ" it's already been 5 business days and I haven't been contacted back so now i'm worried that I have paid almost $300 for a pair of shoes that I have not received. Waiting this long for a response or for my issue to be resolved is unacceptable especially since they had no problem quickly debiting the money out of my account
Desired Outcome
i want the company to either send me the shoes or issue a full refund. i worked to work for that money and i need it back if i can't get what i paid for.
Goat Response
• Jan 11, 2020
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your order.
This was shipped out to you but unfortunately, it was lost on the part of the shipping courier to you, we issued a full refund to your original payment method.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of Retro Jordans UPS says shoes was delivered on 12/27. I did not receive shoes. Company has no phone number to call to fix situation
I ordered a pair of retro Jordan on 12/22, I paid *** UPS said they delivered the shoe on 12/27. I was home all day and saw no shoes. I checked with neighbors no one has them. I have ordered shoes from them before and they have been delivered with no issues. I spent a lot of money on these shoes and need a refund or replacement. Was horrified when learned they didn't have a customer service number to sort this out.
Desired Outcome
I am looking to be refunded the exact cost.
Goat Response
• Jan 11, 2020
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your missing package claim.
Please do note that you were advised that this process may take up to 14 days for UPS to conclude their investigation. This investigation is currently ongoing as we have not reached the 14 days. Our team will follow up as soon as the courier has provided a conclusion
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
The shoes I ordered as a Christmas gift were delivered in the incorrect size. Two weeks after the delivery they have yet to provide a resolution.
On December 14th, 2019 I ordered a pair of shoes through their app in size 10.5 for *** as a Christmas gift for my brother. They were delivered to him on December 27th, 2019 and while they were the correct style of shoe, they were the incorrect size, a 7.5. I reached out immediately through their chat support as it is the only form of contact available. I sent them photos of the shoes immediately and 24 hours later received a response stating it would take 2-3 business days to resolve the case but "rest assured we will continue to extend the return window for this item until this issue is resolved." I have reached out to them repeatedly since that date and only received one response which stated that they are working on the issue and that submitting more help tickets would only slow the process. Even though these responses were more than 1 week after the initial 2-3 day window, no updated timeline was provided. It is now almost 3 weeks since the initial order date and I still have not received return/refund information and obviously haven't received a replacement pair. Given that this was a gift, I ended up paying full price at another retailer for these shoes ($190 after taxes and shipping). I'm not seeking any repayment or preferential treatment, I simply want the information to return and receive a refund for my purchase even though I ended up having to pay more and miss giving a Christmas gift on time.
I simply want information to return the shoes and receive a prompt refund to my initial payment method. I don't even care for receiving the difference in the price I initially paid and the cost of the shoes I purchased to replace those.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to your order being incorrect.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we kindly ask to return the incorrect sneaker that you received by using the *** return shipping label we provided you.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
I've also added an additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming week!
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate them finally getting back to me on this and issuing a refund. In the future, I would just suggest a more prompt response and I would not have needed to escalate the issue. Thank you.
I have been attempting to change my phone number in my account for the past two weeks and no one answers my emails or requests.
I have multiple inquiries on trying to change my number on my account to be able to receive a credit from a Sneaker sale. I need my phone to pay off bills. No one answers my emails at all.
Change the phone number on my account.
Thanks for reaching out in regards to your account on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to your account change. They hav requested additonal information for verfication purposes. We do need you to get back to them directly with this information.
Please do note that for the security of our users any account changes are made by a specialized team and additional verification is reviewed before the change can be made, as your security is a top priority for us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Buyer beware if you use this company. Customer service and their return policy are atrocious. If everything fits and you get what you wanted, fine, but if you have any problems, wrong size, style etc. your chances of getting the customer service your dollars deserve are about zero.
We ordered shoes for our daughter for christmas that didn't fit. They didn't offer an exchange or even a store credit because we didn't contact them within 3 days. Well guess what, they were wrapped and under the tree for more than three days. To bad we were told and hope you understand.
Understand what exactly? That your company policy is stupid and your customer service is garbage. Got it.
Never again! I will never order from this site. My son tried on the sneakers, they were too small, and we returned then. GOAT claims the sneakers are worn just because he tried them on. We returned them immediately after receiving them, so there wasn't even any time for him to wear them! This is bad business, don't trust this site.
I placed an order on December 20th, paid extra for pre-verified shoes that would be delivered before the 25th. It is the 30th and still no package.
I placed an order (Wmns Air Max Plus 'Black Gold', order #XXXXXXXXX, SKU XXXXXX XXX, new condition, good condition box, size US W 8.0) through GOAT on December 20th. I know that that's a little close to Christmas, but they advertised that if you paid an extra 10$ you would receive a pre-verified pair of shoes that would not have to go to GOAT for verification and would be shipped directly to you, making sure that they arrived before the 25th of December for holiday purposes. It is now the 30th (10 days after my order date) and every time I check the shipment information (tracking number 1ZXXXXXEXXXXXXXXXX) for my order, all it says on the UPS website is "Shipment Ready for UPS." After seeing this for a couple days, I thought maybe it was an issue with UPS. I entered my tracking number to their online virtual assistant, to which it responded that a label has been created for the package but that they have not received the actual package. I also called UPS directly, and the response over the phone was the same. A label was created for the package on 12/20/XXXX XX:XX A.M. but they have not received the actual package to ship out. This confirmed that this is not an issue with UPS, but with GOAT and the seller. Since I paid extra for them to arrive before the 25th, I was frustrated that I had no package nor an update as to the shipping situation. I wanted to know if there was an issue with the shoes themselves, delay in shipping, out of stock, etc. I contacted GOAT on December 25th, 10:12 AM about this issue (i.e. where is my order, what is the status update) and a service specialist by the name of *** responded the same day at 10:50 PM. The response was that they've escalated my ticket number and that creating new tickets will only delay the response time. They stated that I would get a response within 48 business hours at the latest. That meaning, I should have received a response by Friday, December 27th 10:50 PM. I have not received a response since then. I e-mailed again today, December 30th, at 2:52 PM - still no response. It's extremely frustrating to contact them through e-mail as they take days to respond and when they do it is the same response. There is never anything specific in regards to your order or any information you are seeking.
I would like for them to give me specific details about my order. I want to know when it will arrive, why it hasn't shipped yet, will it ever ship, etc. If that cannot be done, then I would like to cancel my order and the payment plan that I signed up for. I would also like, if possible, to be refunded the 10$ that I paid extra for the shoes to be pre-verified and shipped in time for Christmas. I've read a lot of reviews online about this problem and many people seem to be having similar issues. Many reviews state that they are also having problems with customer service (either waiting days for a response or no response at all) and that some packages arrive with shoes that are extremely worn, fake, wrong size or just not what they ordered at all. I'm one of the few that have come to the Revdex.com with my issue but if everyone with a complaint against this company came here and stated the issues that they are also having, something would happen to this company. The amount of awful reviews and negative comments against this company is astounding and with the amount of issues that many people are facing it is a surprise that they are still in operation.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to the delay of your order.
We have refunded your payment for instant shipping due to the delay.
Your funds will post to your original form of payment method.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
On 12/14 I placed an order for sneakers that were never received.
On 12/14 I placed an order for a pair
Of sneakers and chose the shipping type to guarantee by the holidays. I monitored closely the shipping status and had no idea these shoes were coming from Hong Kong , goat has no phone contact , I called DHL as they were the assigned shipper to monitor order. To make a long story short I never received the shoes . I contacted goat immediately, they sent me an affidavit to fill out and I sent it all back immediately now they want me to wait an additional day , this is ridiculous, they took my money with out hesitation I just want my money back and unfortunately would just purchase locally this shipping and delivery did not work for me. Item was over 200+ dollars , no signature was needed ? I just want my money back .
I am looking to be refunded. These items are not cheap nor should this item have been sent with out any signature. My package has never been received. Goat needs to have a customer service line where you can actually speak to someone it is so difficult to get anything done or expedite an issue when you have to wait days for an answer on the next step , this is completely makes everything difficult.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you.
Unfortunately, the courier has denied the claim for a refund. This can be for a number of reasons, including they have located proof of delivery, they were unable to reach you for further information, etc. Sometimes, this decision can be appealed and the investigation reopened.
We have now resubmitted the claim with the courier on your behalf. Please allow 3-5 business days for us to update you with the outcome of your dispute.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, this is a lie , the courier never attempted to contact me or was a signature received . Goat does not have a phone number for customer service , you have to email them and wait for them to respond , it's terrible . I contacted them immediately and as well as the courier . Item was never delivered . Goat resubmitted my claim and stated it would take about 3-5 business day we are now on day 10 with no resolution. I never received my order they have no right to deny my claim. My next step would take legal action .
Hi there,
Thank you for getting back to us.
Please note that the courier makes the decision in regards to processing your claim and it is based off the findings of their internal investigation.
At this time we are attempting to have them take another look on your behalf.
f there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
On 2/3 I contacted DHL and spoke to *** . She advised me that the only information she can provide to me is when they tracked the GPS address for my missing package it was traced and delivered at *** that information is incorrect that is not my shipping address, secondly DHL will not release any information to me in reference to the package that is the only information the representative told me. The merchant, which is GOAT has to call to have issues reviewed, they also stated They are the ones who can refund item. I have been disputing the this for about two months , it's exhausting and unexceptionable.
Incorrect Item Delivered/Item Never Delivered.
I ordered some sneakers on December 4th (order number XXXXXXXXX) and December 11th (order number XXXXXXXXX) respectively. The pair ordered on December 4th never arrived. It was returned to the GOAT warehouse and they have yet to give me a refund. I have tried contacting customer support numerous times and they keep giving me the run around and refusing to give a refund that would undoubtedly be simple for them to do. For the pair ordered on December 11th, I received a package on December 24th, but when I opened the box, it was a completely different shoe that was delivered. I emailed customer support and again, they are giving me the run around and are ignoring my emails instead of giving me a refund for the product I paid for that was never delivered. I have a seller rating 364 and have been using GOAT exclusively for years, so the fact that they are holding my money hostage is quite frankly unacceptable.
For the files attached, please view from the last page to the first page in order to view the emails in order.
Requesting a full refund (NOT GOAT CREDIT) to my account in the amount of the total order costs, which would be $805.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we kindly ask to return the incorrect sneaker that you received by using the free return shipping label we provided to you.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We've also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the process took a long time, I was eventually refunded for the errors made on GOATs behalf. My suggestion is that GOAT increases its staff and opens up a phone line to better handle these issues.
GOAT sent us the wrong size shoes. After we sent them back, they would not process a return and said they were missing a bag, which we never received.
I ordered a new pair of $460 for my wife for christmas. A week later upon receiving the shoes we saw that GOAT sent us the wrong size (size 9 instead of a size 7.5).
We immediately notified GOAT, and packed the shoes back in the box (within 5 minutes of opening the box, so literally we sent them back as is), and sent them back out to GOAT the next morning.
A week goes by with no response, after emailing GOAT for status updates, they finally respond saying that our shoe box was missing a dust bag and that the shoes had markings on them.
We never received a dust bag with the shoes and the shoes themsleves were never worn outside of 20 seconds when my wife tried one on in the living room to notice it was completely the wrong size.
Now GOAT doesnt want to accept the refund and wants to charge me $11.67 to ship the wrong shoes back to me...all I wont is an exchange for the right size
This is a scam, their email responses are emotionless and I will never do business with them again
All i want is for them to exchange for the right size of 7.5 womens...
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards to your order.
We received your sneakers but unfortunately, our authenticators have flagged them due missing bag and markings particularly on the outsole of the sneaker. Please refer to the photos provided to you.
We do see that you have paid the return cost and these have been sent back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased a pair of shoes for $150.40 on 12/21/19. ***XXXX. I HAVE NOT RECEIVED MY ORDER.
I purchased a pair of shoes on 12/21/19 totaling $150.40***XXXXXXX. The status says shipped to goat. It has been on this status since 12/24/19 and has not changed. The company has no way to be contacted. I believe they may be a fraud.
I would like a refund or my shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you for additional information, and we have not heard back from you.
Please reach out to them directly, so we are able to move forward.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered expensive Vans and received Nikes, not even close. Now it's been more than 2 to 3 business days and they are not responding to emails.Unfair
*** XXXXXXXXX, revenge x storm Vans for $216.80. Ordered 12/14/19, paid with Visa credit card. When I received my order I opened the box and was sent Nike air max basketball shoes instead. I understand mistakes are made but my complaint is they said I would be contacted in 2 to 3 business days to resolve the issue. Since then I have emailed them twice and they have not responded. When I look at my order on the GOAT app it now says the order is complete. They are not responding to a mistake they made which is bad business. Why are they not responding after more than 3 business days and why is the order now showing complete? You can't call them because they don't have a phone number available, so they should respond to emails rather than just ignoring correspondence. This is a bad company. This is not how you are supposed to conduct business. After you receive payment in good faith you are supposed to deliver goods that are paid for. Don't just act like an individual who paid over 200 dollars for shoes doesn't deserve what they paid for once the money is paid. That's not how business is conducted. Then I read other reviews and there are many other complaints like mine. How can companies not deliver a product after they receive payment, and not have to respond to the person they falsely advertised services to? I don't understand.
I would like the shoes I paid for.i would like to return the incorrect shoes I received
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you.
We provided you with a return label and issued a full refund in the amount of in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account for your inconvenience. This can be used towards future purchases and will never expire.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the shoes that I ordered.
On 12/16/19 I ordered a pair of sneakers from GOAT for 137.80 using an Affirm Loan, order #XXXXXXXXX. It's now 12/29/19 and I have received nothing.
On 12/16/19 I ordered a pair of sneakers from the GOAT website for 137.80 using an Affirm loan, order#XXXXXXXXX. On 12/17/19 I received an email that my order had been shipped to GOAT for verification and that I should quickly receive my shoes once they were authenticated by their specialists. It is now 12/29/19 and I have not received my order. I have sent numerous emails to the help center inquiring on the status of my order. The reply initially was they should ship either that day or the next day and a UPS tracking number was provided. However when I tracked the package through UPS the status was only label created and that has been the status since 12/18/18. On 12/27/19 through the GOAT app the status changed to shipment delay due to a problem with the courier. I sent another email and was told the ticket was being escalated and someone would contact me in 48 hours however I have gotten no reply since. Yesterday through the GOAT app the status of my order was changed from shipment delay to delivered however I still have no merchandise and no response from customer service. I would like either my merchandise or a full refund of what I paid. I would also like for customer service to reach out to me and let me know what is going on with my order. The whole experience has been very frustrating and disappointing as this was a Christmas gift for my son!
I would like my merchandise or a full refund. I would also like feedback from GOAT customer service.
The company has resolved the issue and issued me a refund
Never received the sneakers after it telling me it was "delivered"
Ordered non reflective citrin yeezy 350s on 12.25.19 and it said it was delivered (12/28/XX XX:XX AM) on the UPS website, and I never received the package after checking the entire perimeter. Came to the door 20 mins after alleged delivery time and there was nothing at all. Order number XXXXXXXXX. I sent out a claim with you guys and also with UPS.
Either a refund or a replacement. I've ordered 3 pairs of sneakers before from GOAT without issue. UPS has lost my packages before multiple times as well.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team has reached out to you in regards of your missing package.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
December 13th I ordered a pair of Jordan 11 bred which I paid 325.00 dollars . Record wrong pair of shoes. Contacted goat about issues still no reply
December 14th I purchased a pair of Jordan bred 11 which I paid 325.00 a 100.00 dollars ***XXX. Shoes arrived on expected delivery date but they were a off brand air Max. I filed a complaint with goat even sent them pics of the shoes I recieved I have yet to hear a response.
I'm seeking a authentic Jordan 11 bred or my money back and not in goat credit.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member f our support team has reached out to you requesting additional photos. Unfortunately, the photos are too small to see.
Please get in touch with them directly so we can better assist your concern as soon as possible.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Refused to exchange my shoes out for another size. Grace period for returns/exchanges during holidays should be accommodated.
My friends purchased me a pair of Yeezy 500 bone white in a US7. This was my first pair, so I wasn't aware of the sizing. Being that it was a gift they didn't give them to me right away. When I finally opened them and tried the shoe on, I learned that they were a bit too small. I contacted GOAT and they said I only had three days to request a return/exchange. Being that it is the holiday season, there should have been accommodations made for orders during this time period. 12/17/2019. They spent 400.00 not only am I out of a shoe, the money they spent is gone too. When I reached out to their support staff the reply was unfortunately we can't do exchanges after three days which isn't okay for those who purchase items from the as gifts.
I would like the opportunity to exchange my 7 out for a 7.5. If you can't exacte them then issue me refund.
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our leadership support team reached out to you in regards to your order.
Our team updated you that due to our platform we are unable to accommodate exchanges, They also advised that you would need your the person who ordered the shoes to reach out to us and we could accommodate a standard return.
We are only able to assist with returns with the account holder directly, please advise them to reach out t our support team.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
I ordered brand new Yeezy sneakers and was charged *** I was sent used Jordans valued at $140. I have emailed and heard no response in a week.
On December 17th, I received an email stating that my brand new Yeezy Boost 350 V2 Lundmark, Non- Reflective- Size US 14M (order # XXXXXXXXX) had been shipped and would arrive on December 20th. When I opened the package, they had sent me used Jordan Retro 1- royal blue, size US 14M.
I sent an email on December 22nd (when I opened the box) and got a response saying that they needed pictures and pictures of barcodes. I sent these out on the 22nd. I have not heard another thing, although I have sent many emails to them. I was charged $220 for USED shoes that were not the correct product and $80 cheaper than what I paid. I'm afraid this was a scam because there is no phone number to call and they have failed to respond to me. This was my son's Christmas present and I was very disappointed that he didn't get his gift and still has nothing.
I would like to be sent the Yeezys and also keep the Jordans for free or at least half the sale price- to compensate for the error in my son's only Christmas present! If this is not possible- I would like to be refunded my $220 and keep the Jordans for free.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team has reached out to you in regards to the wrong item.
Please do note that we kindly do need you to return the wrong item to us, we are unable to offer any price matching for the item.
Once this is returned we will refund you in full in GOAT credit, we have also added additional credit to your account for the inconvenience.
We would also advise reaching out to the courier directly to inquire about specifics to their claim denial.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have returned the shoes. I do not want GOAT credit because I do not wish to purchase shoes from this company. I would like my bank account to be reimbursed.
Thank you for getting back to us.
As we do understand a refund back to your card is ideal for you, we do have to be fair to all buyers and abide by our return policy, at this time we are unable to honor a refund back to your original form of payment.
Our return policy is agreed to at the time of checkout and can be found below:
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (GOAT credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
***
Please do note that this credit does not expire and be used at any time in the future.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
(The consumer indicated he/she ACCEPTED the response from the business.)
$225 was returned my bank account on 1/28/2020.
Did not send what I paid for and now won't accept return or exchange.
I bought my son what was advertised as 'new' Yeezy's for Christmas. Christmas morning he opens up his *** 'new' shoes that reek of strong cigarette smoke and have several large stains all over the shoes and the bottoms show major obvious wear. I contacted GOAT for a return and said these are definitely not new shoes and not what I paid for and they said no we have a strict return policy of 3 days from the time we send them-I said it was a Christmas present and they said it doesn't matter. I said what if someone doesn't even get them shipped within 3 days and they said they don't care. This is unbelievable to pay such a high price for such horribly used shoes when they advertised new shoes and have no one help you. I just want what I paid for. I understand a return policy if you just don't like them, but these are not what I paid for. He will not be wearing shoes that reek of cigarette stains and look like shoes I pulled out of the garbage can.
I want an exchange for these used shoes for actual new shoes or a full refund.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I have taken a look in o this issue and we have requested that a member of our support team revisits the issues due to the item being purchased for the holiday.
I do see that you have provided us with the needed photos, please respond to our team directly with any additional concerns they will be working with you to come to a resolution.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They said I could return the shoes for a refund, so I returned the shoes but have not received the refund. So I am in a worse situation than before as I don't have the shoes or my money. Once they give the refund, I will accept the response from the business.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We provided you with a return label. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
I sincerely apologize for the inconvenience this may have caused and hope this information helps.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased an item on 12/6, I have yet to receive the item and site says instant ship is 24hrs AND I have not received response from customer service
The company does not provide order number until your product has been validated so I do not have one purchase date was 12/6 attached a screenshot of the charge made by the company. Since this item was purchased for Christmas and the information from the site was misleading because I did not receive confirmation for instant ship product availability I have asked for a full refund. It is unacceptable in this day and age to:
1) Not get a timely response for order
2) Not receive product as stated for expected shipping and delivery
3) Customer service to not respond.
4) Customer service phone number not available to call for issues.
After further research of the problems I incurred, I also found tons of reviews of this practice so I would suggest a full analysis of the company as it looks to be committing fraudulent practices in order to obtain money for services not rendered.
I want a full refund for the purchase because I did not receive goods NOR did I receive them in the time they promise in writing on their site.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I have taken a look into your concerns, and we do deeply apologize but we are unable to locate any account or communication from the information provided.
Please reach out to us directly with your account information and we are happy to assist.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat sent me damaged goods and have not responded to multiple inquiries regard a refund or return. No resolution has been provided.
Purchased $500 Nike Jordan 6s x Travis Scott. Shoes arrived damaged and did not match their stated guarantee. I have opened several support cases but no response has been provided. Return window has been closed.
I believe I am entitled to a deep discount on the shoes since I had no choice but to gift them for Christmas
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your order.
Our verification team reviewed the issue and based on the severity of it you were offered a certain amount of GOAT credit for the inconvenience if you decided that you wanted to keep the shoe if not the return window was extended for you.
You declined the credit and requested to return. Our team then offered you a full refund in GOAT credit to return your order. At this time you updated that you wanted to cancel your return request and accepted the original credit offered to you as we advised we could not offer any additional credit.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue was not resolved in a reasonable amount of time or to my satisfaction. Due to the timing of the order, I had little choice but to offer the damaged shoes (which they confirmed in an email to me) to the intended recipient. I then had to sent multiple follow up messages to get a response. In the end, Goat did offer a $15 credit or the option to return the damaged shoes. However, since it was over 3 weeks from case escalation, I denied the return option. I requested additional credit on my account since the shoes did not match their guarantee and policies regarding 'deadstock' shoes. These shoes had major flaws that should have never passed *** inspection process. In my opinion, the credit should have been at least $50 to match the market price of used or damaged shoes that they are offering on their site. The denied my request for additional credit. Poor service from start to finish.
Thanks for reaching out in regards to your order on GOAT.
We are sorry this was not the outcome you were hoping for.
You were presented with the options available to you, and you agreed to return. There is nothing further can offer you at this time.
Please also do note that we do not label any shoes as deadstock.
GOAT is a reselling marketplace, meaning sneakers in our inventory are independently owned by individual sellers. They do not come from the brand directly so we are unable to ensure shoes will be deadstock.
New shoes will be brand new and unworn, in mint or excellent condition.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
ordered shoes for christmas and never recieved them. 14 days later and I still have not received the shoes and I paid extra for instant ship.
I ordered a pair of the air jordan retro 9 'kobe' sneakers on december 12 I paid $250 and paid like an extra $10 for them to ship instantly so all together I paid $260 the order *** When I track the progress on the app it shows that the shoes have been authenticated but they have been stuck in the status for 14 days. there is also a ups tracking number which is *** but when I go to track it only says a shipping label has been created but the shoes have not shipped. I have reached out to GOAT to have the issue resolved and i've only received 1 email so far saying my issue will be resolved in 48 hours by someone named "DJ" it's already been 5 business days and I haven't been contacted back so now i'm worried that I have paid almost $300 for a pair of shoes that I have not received. Waiting this long for a response or for my issue to be resolved is unacceptable especially since they had no problem quickly debiting the money out of my account
i want the company to either send me the shoes or issue a full refund. i worked to work for that money and i need it back if i can't get what i paid for.
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your order.
This was shipped out to you but unfortunately, it was lost on the part of the shipping courier to you, we issued a full refund to your original payment method.
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of Retro Jordans UPS says shoes was delivered on 12/27. I did not receive shoes. Company has no phone number to call to fix situation
I ordered a pair of retro Jordan on 12/22, I paid *** UPS said they delivered the shoe on 12/27. I was home all day and saw no shoes. I checked with neighbors no one has them. I have ordered shoes from them before and they have been delivered with no issues. I spent a lot of money on these shoes and need a refund or replacement. Was horrified when learned they didn't have a customer service number to sort this out.
I am looking to be refunded the exact cost.
Thanks for reaching out in regards to your order on GOAT, we are sorry to hear about your concern.
I do see a member of our support team reached out to you in regards to your missing package claim.
Please do note that you were advised that this process may take up to 14 days for UPS to conclude their investigation. This investigation is currently ongoing as we have not reached the 14 days. Our team will follow up as soon as the courier has provided a conclusion
If there is anything else we can help answer regarding GOAT policy or this case, please don't hesitate to contact our support team directly for additional assistance!