I order a pair of shoes size 10.5. Received instead a size 9.5. I asked for a refund. They claim they only give store credit. This was supposed to be a Christmas gift but with the slow return service they are displaying, this is close to impossible considering the holiday is less than a week away! I will NEVER order from this site again! This company is Trash!
After a week of ordering some sneakers didnt hears from goat or seller.send an email 2 days after that I got an email saying that they receive the item with a damage box so I said as long shoes check In and no damage I'm ok with that..they kept saying that I need to conform through the app .I kept going going to the app as they told me and kept emailing them back telling them there's nothing at my profile and orders for me to hit confirm.. no reply then all my orders got erase and reply no email no shoes. And I still hadda pay the shoes
I'd stay away from this site. They take your money and misrepresent items they have available, don't have a phone number to contact customer service, you have to load an app to find out where your product is, takes days for them to return a support ticket, don't send updates on orders, auto check box that isn't visible on profile to find replacement items so they don't have to refund money. All in All horrible experience with these people and think it's a shady business. Buyer beware.
My husband was told that he won a black friday raffle and that he was receiving a prize. The company changed their mind and cancelled the order.
On November 29, 2019 my husband received an email stating that he won a black friday raffle prize. The prize was legally claimed and an order was placed. After waiting 10 days and inquiring by email about the order status, the order was mysteriously cancelled. They emailed back with no explaintion and no offer of a substitute prize. After several run around emails with phoney automated replys my husband has not recieved anything. This was incredibly disapp6 and misleading. Does anyone actually recieve prizes or are the raffles a scam for the people who pay money for entries?
Desired Outcome
My husband just wants the prize that he is owed.
Goat Response
• Jan 02, 2020
Hello ***,
First, We'd like to congratulate you once more on winning the Black Friday contest and second, apologize for the trouble you've experienced in attempting to claim your prize.
At this time, the prize has been claimed and shipped out to the respective winner.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Customer Response
• Jan 06, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has come forward since my complaint and resolved the issue. Thanks, because I believe the complaint helped more the issue along.
tried to contact goat from the 13-18 and have not gotten a response. This is their fault why I got the wrong item. Highly upset.
I ordered a pair of shoes on 8 December receive the shoes on the 12th and it is now the 18th and I have tried to contact GOAT and have not received a response this item was a birthday gift and I was not able to give it to the person because they were the wrong pair of shoes. everything was marked off on the list but I guess they didn't care enough to check and make sure they were the right pair of shoes I am highly upset.
Desired Outcome
I need a replacement for the same price I paid for the shoes I got.
I will not be paying a return fee because it is out of the return window and i have been trying to contact this company for over a week.
Goat Response
• Jan 02, 2020
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact you were sent out the incorrect shoe. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
We have since issued a return label and your return is currently in transit back to GOAT. Once received you will be refunded for this order.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I paid over $600 for sneakers to be delivered to me & my order was never sent out. I reached out to customer service and was not getting any response.
I made a purchase on Monday, December 9th. After I noticed my order was not updated or shipped out after a week, I reached out via email. I reached out December 12th, December 13th, December 16th and three times on December 17th. At first, I was receiving responses but after December 14th, I have not heard anything else. I have been unable to get in contact with anyone regarding my purchase. My order number is XXXXXXXXX. I paid $685.92 through Affirm. The sales rep emailing me back was ***. I have the proof of the conversations as well as the current order status.
Desired Outcome
I want my *** returned to me.
Customer Response
• Dec 17, 2019
Document Attached
Goat Response
• Jan 02, 2020
Hello ***
We took a look and I see your order was delivered Saturday 12/28/2019.
All sneaker items except for "Instant Ship" items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
I bought shoes from the GOAT on December 7 it is now going on December 18 and they still haven't even package my shoes I paid for 3 to 7 business day.
I bought some shoes from goat on December 7. I paid for 3 to 7 business day shipping. It is now going on the 18th am I order hasn't even been sent out yet. And every time I I emailed them about my order to eat the refund me or send my shoes I get the same computer generated email. They won't let me know anything about my order is been 11 days now I have heard anything about my order coming so right now I'm just out of $300 for nothing and they won't even contact me and let me know anything regarding my order. I've bought 12 pair of shoes from this company this year alone I purchase a pair on the eighth that came on Monday the 16th. This is terrible I just want my order
Desired Outcome
I want my order
Goat Response
• Jan 02, 2020
Hello ***,
We took a look and we see the seller failed to ship in this sneaker for verification.
Just like the buyers, sellers have the ability to cancel an order since mistakes can happen. The seller can forget to remove their listing for instance or can go on a vacation. Although rare, it can happen.
None the less, When a seller cancels an order they are penalized a deduction to their seller score. With a lower seller score comes higher commission rates when selling on GOAT and ultimately revocation of selling privileges if cancelations persist.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
They sent me the wrong size. I reached out to customer service to address the issue and they aren't addressing it.
I ordered a pair of yeezy's for my husband for Christmas. They sent me the wrong size. I reached out to them, the requested documentation which I provided. They are ignoring my emails and not handing the situation. Apparently this is something they do based upon reviews I have seen. They keep sending the same standardized email responses. It's really wrong & now I am stuck with an expensive christmas gift I can't give.
Desired Outcome
Ideally I'd like to get the correct size. At this point I'd like for my money back and for them to be addressed. Apparently they do this to people and get away with it. It's wrong. I work really hard, I don't appreciate my money being so casually handled.
Goat Response
• Jan 02, 2020
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you were sent the incorrect size. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time, our customer support has gone ahead and issued you a return label for this order.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I was sent the wrong pair of shoes and I sent the wrong pair back. I never got a refund of my money.
I purchased a pair of shoes for *** dollars on 10/1/19. Order number #XXXXXXXX. I was then sent the wrong pair of shoes. I emailed GOAT on 10/5/19 and they told me to send the wrong pair of shoes back and a full refund would be given to me. I sent the shoes back to GOAT and never got a refund of my money. I email them 3 or 4 more times over the next 2 months and all they said was that it would take up to 7 business days for the money to show up in the account. I still have not got my money back and I would like for my money to be refunded.
Desired Outcome
I would like GOAT to refund the *** i spent on the shoes.
Goat Response
• Jan 02, 2020
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you did receive the incorrect product. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time, you have been refunded in full to your original payment method, as well been given a courtesy credit for the inconvenience.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
DO NOT ORDER FROM THEM, ITS A SCAM!!
I ordered a pair of Gucci shoes for my son for Christmas and they came in a whole size too small. I emailed them and sent them pictures and they responded that they need me to send them 5 different pictures they wanted. I had already done that but did it again. They emailed back that there support team would look into it and get back to me in 2-3 days. It's been a week and nothing yet. I keep asking for a customer support number and they keep avoiding my question. You can't speak to anyone and they don't communicate either. They don't care. I'm disputing my claim with my credit card so they won't get paid. They don't even care about getting the wrong size back. Worst customer service ever and not worth the hassle or frustration to order from them. TOTAL SCAM!!
This is both customer service and delivery issues.
This is both customer service and delivery issues. UPS states my package was delivered however it was not. Customer service is not responding timely also not giving me any options but to wait. This was a gift for Christmas, I paid extra for faster shipping and I'm left with nothing.
Desired Outcome
I would like a refund or new items shipped.
Customer Response
• Dec 19, 2019
Update*** after days of not hearing anything Goat customer service responded to follow up with UPS they could not issue a replacement. Little did the rep know because they didnt look into UPS found the package and delivered it. Thank you to UPS for working on this however GOAT customer service is the worst I've ever seen. They should be able to issue a replacement or credit as soon as a claim is issued. If UPS had not found the package I would be out almost $200 and no Christmas gift.
Goat Response
• Dec 31, 2019
Hello ***,
We took a look into your order and we see this order was successfully delivered 12/18/2019.
Once your claim was filed, you were notified the claims process may take up to 14 days to be resolved as all missing package claims must be investigated thoroughly before being accepted.
We do sincerely apologize for any inconvenience caused, and we are glad to see your package was found and delivered by the courier.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Ordered a pair of shoes and was send the wrong shoe.
I ordered a pair of shoes from the goat and was sent an entirely different shoe from what I ordered and was the wrong size at that. I notified the company as soon as I received the shoe and told them about the situation. I provided them with all the necessary information to start the return process. I was told that I would get my full refund without the shipping take out plus 25 dollar extra for the issue happening in the first place. 1 I wasn't notified that they received the shoe I sent back. 2 I have written multiple messages in regards to my order but now that they have the shoes back the contact has stopped. I would like my full refund as promised since I was sent the wrong shoe and they authenticated something that wasn't what I ordered.
Desired Outcome
I would like what I was promised so I can proceed to get the shoe I was originally supposed to get. But since these guys are being really suspicious with me it makes just want my money back. I've used this company for a while and this is the first time this has happened but I will not long shop with them of this is becoming the norm of the practices
Goat Response
• Dec 31, 2019
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you were sent out the incorrect shoe. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time you have been refunded in full for this order and our customer support has contacted you via email.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Customer Response
• Jan 03, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because I was giving what I asked for
My Account was hacked multiple times and can not get response from customer service.
My account was hacked on 12/15/19. Multiple fraudulent purchases made and charged against my PayPal account. Thankfully PayPal alerted me to fraud. I was able to cancel and get money refunded. Changed ALL my passwords (PayPal & GOAT acct); have confirmation from GOAT of changed password. AGAIN on 12/16/19 (after my password was changed) account was HACKED AGAIN and additional purchase made. Don't have option online to remove payment information or freeze account. Sent multiple emails to GOAT with NO response. Have frozen my PayPal account AND bank account. Now as precaution I have to close my bank account because GOAT has NOT responded to my concerns. Completely inconvenienced by this matter financially and time wise. GOAT clearly has a data breach and doesn't care as long at they're hustling shoes making money.
Desired Outcome
I want someone from the business to contact me so I can resolve this matter and close the account.
Goat Response
• Dec 30, 2019
Hello ***,
We took a look into your account and we have since issued a refund for the unauthorized orders communicated to our frauds department.
Quick tips about password security:
*** Use different passwords for all of your online accounts including your email accounts.
*** Use at least eight characters including lowercase, uppercase, numbers and symbols
*** Avoid using passwords that are easy to guess. Consider using a password manager.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I order some shoes from goat, and when I bought them, the app said the shoes was in goat warehouse waiting to be verified but it never pass that stage
I bought some Jordan 13 island green, on 12/6/19 from the website goat. My account name is *** and My order number is XXXXXXXXX, I paid 170+10 for shipping which came up to *** I check the app the next day, it said the shoes was already in the warehouse waiting to be authenticated. I waited for a whole week, and the tracking stayed the same. And the tracking number said Currently unavailable. I know it only takes 1-2 days at most to get authenticated. I Contacted someone at goat on 12/10/19 but they told me to wait 48 Hours. But it's now 12/14/19 and still no Response. I just want my shoes!!!!!!
Desired Outcome
I just want my shoes new like it said on the website.
Goat Response
• Dec 30, 2019
Hello ***,
We took a look into your order and we see your order was delivered Tuesday
12/24/2019.
All sneaker items except for "Instant Ship" items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Horrible and shady business practices.
Ordered a pair of Yeezy Boost for my sisters birthday. A little but after ordering them the power in my area went out which resulted in my phone dying and me having no internet. After that, I realized that I ordered my sister the wrong size and wrong color Yeezy's that she wanted. When the shoes arrived we immediately got the labels to send them back. My sister told me to get her something else for her birthday so we sent them back and waited for a refund. MIND YOU.. they take *** off for shipping. what a SCAM. shipping costs *** not *** When I asked for a refund and explained the situation, they refused to give me a refund stating they only provide store credit and I should have cancelled the order within 3 hours. But with my phone dying and having no power in my area, I was unable to cancel my order whatsoever! So I am out $384 which is the price I originally paid. I am only receiving *** because of the $30 they took out for shipping. DO NOT ORDER FROM HERE!
Desired Outcome
I want a refund back to my original form of payment and NOT store credit
Goat Response
• Dec 30, 2019
Hello ***,
We took a look into your order and we see your sneakers were refunded per our standard return policy.
If you wish to cancel, you may do so via the GOAT app within 3 hours of placing the order and/or before it is confirmed by the seller - whichever comes first.
Per our policy, "Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you a site credit (GOAT credit) to use on future purchases."
For a copy of our full return policy, please visit https://www.goat.com/returns.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I contacted support about the authenticity of a product I received. They replied once telling me to provide additional info. 4 days later and no reply
On 12/9 I received a pair black yeezy boost 350 NRF that I ordered on 12/01 for *** Immediately I noticed that they shoes were a bit off. So I contacted support on 12/09 about my concerns with pictures attached. On 12/10, I got a response from *** apologizing for the inconvenience and to send additional pictures of the shoes. *** also assured me that the return window would be extended while the issue is being resolved. I sent in the additional photos on that same day 12/10. On 12/12 I sent another message stating that I haven't heard back and that I would like an update. Fast forward to today 12/14 and I opened about another request, stating that I haven't gotten a reply or resolution to my previous request and that I would like to return the shoes. I also sent a message to got via PayPal about my concerns today, 12/14. This is my first purchase from GOAT and I'm on edge because customer service has been subpar. At this point, I just want to return the product for a refund.
Desired Outcome
I just want to return the product and get a refund. It's hard for me to trust the company at this moment. I have never done this much to get answers from a company.
Goat Response
• Dec 30, 2019
Hello ***,
We took a look into your issue and we see our customer support is currently working with you to have your concerns with your purchased resolved.
Our goal is to be the most trusted marketplace for sneakers. We do this by only accepting sellers with the best reputation and by verifying all sneakers to ensure their authenticity.
We have logged over 45,000 sneakers in our database and have accounted data on each to help us define their authenticity. Our specialists inspect everything from the label to stitching, texture to color, and so much more. If your sneakers are found to be falsely advertised, we'll notify you during verification and offer you a full refund for your order.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I have money on the GOAT app ready to cash out but I can't due to having my phone number changed. I've reached out to change my number multiple times.
I've reached out multiple times in one week and they've only replied once, and said someone would respond to me within 48 hours. that was 3 days ago.
Desired Outcome
I would like someone to respond and change my phone number so that I can't receive my money.
Goat Response
• Dec 30, 2019
Hello ***,
We took a look and reviewed your account and we see our team was able to successfully update your personal account information.
Please note our target response time is within 24-48 hours, however we are experiencing extremely high volumes which may result in a delay on response times.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I purchased shoes for my fiancé for a Christmas gift a week ago and the seller still has not shipped them to be verified.
Order number: ***.
I purchased a pair of shoes- Lebron 17- win/win on 12/6/19 and money *** was withdrawn from my account. It's suppose to take no longer than 3 days for the shoes to be shipped to goat and verified. It's has been over a week and my order Information keeps Switching back and forth from just ordered to seller is packaging shoes. I sent an email on 12/12 stating my concerns and have not received a response.
Desired Outcome
I want the shoes to be delivered to me before Christmas ( over 3 weeks from order date) or a want a full refund!
Goat Response
• Dec 30, 2019
Hello ***,
We took a look into your order and we see your sneakers were delivered Tuesday 12/17/2019. This sneaker was originally ordered 12/06/19.
Please note It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I never received my package.
I am a frequent customer of the Goat. I shop a lot online. I never had any problems with deliveries until this particular day. The *** driver marked my package as delivered, I never received it. I contact *** to start a claim , and the result was GOAT was refunded the money for the lost package. Since Goat was refunded by ***, why doesn't Goat want to either refund me or simply replace my shoes? I dont understand why they would treat a good customer this way. I have been more than patient. I have made purchases from Goat after this incident, thinking they would do the right thing. I need help with reimbursement or just replace my shoes.
Desired Outcome
1. Replace my order
2. Refund
Goat Response
• Dec 26, 2019
Hello ***,
We took a look into your order and we see our claims department are working with both you and *** to resolve this issue.
We would recommend to continue to direct all communication with our claims agent and *** as we continue this investigation.
Thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist!
Customer Response
• Jan 01, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with a *** claims representative about my claim. The representative specifically said, the claim is still open because has not sent an original sales receipt to their office. The Goat rep told Me, *** denied My claim. I could not believe Goat would tell me such a false statement, after I got off the phone with ***. They need to send the receipt and pay me. All I really want is my shoes that I paid for. If the *** rep hadn't told directly the issue , I would have let it go. I'm more than convinced Goat , for whatever reason, doesn't want to reimburse or give me My shoes. There is no customer service phone number, everything is done online. The Goat rep , *** , should not have lied to me in writing.
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for getting back to us.
While we do understand your frustration, unfortunately, this was the final decision communicated to us by UPS.
We've disputed UPS's denied missing package claim on your behalf, however, UPS has updated us and will uphold their decision.
Since UPS has denied your missing package claim, we are unable to refund you at this time. We advise contacting your card-issuing bank to seek a resolution instead.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 04, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I receive lots of packages monthly. A few weeks before this package came up missing, UPS did the exact same thing with My roommates package. They stated package was DELIVERED, but it was no where to be found. She filed a complaint with UPS. Two days later , the package mysteriously appeared. Its pointless to keep going back and forth about something that happened almost a year ago. If I have a choice, I will not use UPS in future
Sent wrong products will not return my emails or fix their mistake.
I ordered a pair of sneakers from GOAT. I ordered black sneakers. All sneakers purchased are said to come from a verified seller and are also shipped to GOAT to be verified by their team. On my online order it obviously shows that I ordered them in black. When I received my shoes they were the wrong ones. I have been trying to contact them through there 24/7 service and have not gotten help with this matter. It has been a few days since I contacted them.
Desired Outcome
I would like to have my shoe exchanged for the proper ones. I do not want to have to pay to ship them back to the company. I would like an apology as well as store credit.
Goat Response
• Dec 26, 2019
Hello ***,
Our sincerest apologies for the delay. We missed the mark here and we apologize. We've had a chance to review the order, and in fact you did receive the incorrect shoe. We've passed on the feedback to our fulfillment center so they can better understand what caused the issue.
Our team will be following up with you regarding your sneakers within the next 24-48 hours.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I order a pair of shoes size 10.5. Received instead a size 9.5. I asked for a refund. They claim they only give store credit. This was supposed to be a Christmas gift but with the slow return service they are displaying, this is close to impossible considering the holiday is less than a week away! I will NEVER order from this site again! This company is Trash!
After a week of ordering some sneakers didnt hears from goat or seller.send an email 2 days after that I got an email saying that they receive the item with a damage box so I said as long shoes check In and no damage I'm ok with that..they kept saying that I need to conform through the app .I kept going going to the app as they told me and kept emailing them back telling them there's nothing at my profile and orders for me to hit confirm.. no reply then all my orders got erase and reply no email no shoes. And I still hadda pay the shoes
I'd stay away from this site. They take your money and misrepresent items they have available, don't have a phone number to contact customer service, you have to load an app to find out where your product is, takes days for them to return a support ticket, don't send updates on orders, auto check box that isn't visible on profile to find replacement items so they don't have to refund money. All in All horrible experience with these people and think it's a shady business. Buyer beware.
My husband was told that he won a black friday raffle and that he was receiving a prize. The company changed their mind and cancelled the order.
On November 29, 2019 my husband received an email stating that he won a black friday raffle prize. The prize was legally claimed and an order was placed. After waiting 10 days and inquiring by email about the order status, the order was mysteriously cancelled. They emailed back with no explaintion and no offer of a substitute prize. After several run around emails with phoney automated replys my husband has not recieved anything. This was incredibly disapp6 and misleading. Does anyone actually recieve prizes or are the raffles a scam for the people who pay money for entries?
My husband just wants the prize that he is owed.
Hello ***,
First, We'd like to congratulate you once more on winning the Black Friday contest and second, apologize for the trouble you've experienced in attempting to claim your prize.
At this time, the prize has been claimed and shipped out to the respective winner.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has come forward since my complaint and resolved the issue. Thanks, because I believe the complaint helped more the issue along.
tried to contact goat from the 13-18 and have not gotten a response. This is their fault why I got the wrong item. Highly upset.
I ordered a pair of shoes on 8 December receive the shoes on the 12th and it is now the 18th and I have tried to contact GOAT and have not received a response this item was a birthday gift and I was not able to give it to the person because they were the wrong pair of shoes. everything was marked off on the list but I guess they didn't care enough to check and make sure they were the right pair of shoes I am highly upset.
I need a replacement for the same price I paid for the shoes I got. I will not be paying a return fee because it is out of the return window and i have been trying to contact this company for over a week.
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact you were sent out the incorrect shoe. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
We have since issued a return label and your return is currently in transit back to GOAT. Once received you will be refunded for this order.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I paid over $600 for sneakers to be delivered to me & my order was never sent out. I reached out to customer service and was not getting any response.
I made a purchase on Monday, December 9th. After I noticed my order was not updated or shipped out after a week, I reached out via email. I reached out December 12th, December 13th, December 16th and three times on December 17th. At first, I was receiving responses but after December 14th, I have not heard anything else. I have been unable to get in contact with anyone regarding my purchase. My order number is XXXXXXXXX. I paid $685.92 through Affirm. The sales rep emailing me back was ***. I have the proof of the conversations as well as the current order status.
I want my *** returned to me.
Document Attached
Hello ***
We took a look and I see your order was delivered Saturday 12/28/2019.
All sneaker items except for "Instant Ship" items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
I bought shoes from the GOAT on December 7 it is now going on December 18 and they still haven't even package my shoes I paid for 3 to 7 business day.
I bought some shoes from goat on December 7. I paid for 3 to 7 business day shipping. It is now going on the 18th am I order hasn't even been sent out yet. And every time I I emailed them about my order to eat the refund me or send my shoes I get the same computer generated email. They won't let me know anything about my order is been 11 days now I have heard anything about my order coming so right now I'm just out of $300 for nothing and they won't even contact me and let me know anything regarding my order. I've bought 12 pair of shoes from this company this year alone I purchase a pair on the eighth that came on Monday the 16th. This is terrible I just want my order
I want my order
Hello ***,
We took a look and we see the seller failed to ship in this sneaker for verification.
Just like the buyers, sellers have the ability to cancel an order since mistakes can happen. The seller can forget to remove their listing for instance or can go on a vacation. Although rare, it can happen.
None the less, When a seller cancels an order they are penalized a deduction to their seller score. With a lower seller score comes higher commission rates when selling on GOAT and ultimately revocation of selling privileges if cancelations persist.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist.
They sent me the wrong size. I reached out to customer service to address the issue and they aren't addressing it.
I ordered a pair of yeezy's for my husband for Christmas. They sent me the wrong size. I reached out to them, the requested documentation which I provided. They are ignoring my emails and not handing the situation. Apparently this is something they do based upon reviews I have seen. They keep sending the same standardized email responses. It's really wrong & now I am stuck with an expensive christmas gift I can't give.
Ideally I'd like to get the correct size. At this point I'd like for my money back and for them to be addressed. Apparently they do this to people and get away with it. It's wrong. I work really hard, I don't appreciate my money being so casually handled.
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you were sent the incorrect size. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time, our customer support has gone ahead and issued you a return label for this order.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I was sent the wrong pair of shoes and I sent the wrong pair back. I never got a refund of my money.
I purchased a pair of shoes for *** dollars on 10/1/19. Order number #XXXXXXXX. I was then sent the wrong pair of shoes. I emailed GOAT on 10/5/19 and they told me to send the wrong pair of shoes back and a full refund would be given to me. I sent the shoes back to GOAT and never got a refund of my money. I email them 3 or 4 more times over the next 2 months and all they said was that it would take up to 7 business days for the money to show up in the account. I still have not got my money back and I would like for my money to be refunded.
I would like GOAT to refund the *** i spent on the shoes.
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you did receive the incorrect product. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time, you have been refunded in full to your original payment method, as well been given a courtesy credit for the inconvenience.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
DO NOT ORDER FROM THEM, ITS A SCAM!!
I ordered a pair of Gucci shoes for my son for Christmas and they came in a whole size too small. I emailed them and sent them pictures and they responded that they need me to send them 5 different pictures they wanted. I had already done that but did it again. They emailed back that there support team would look into it and get back to me in 2-3 days. It's been a week and nothing yet. I keep asking for a customer support number and they keep avoiding my question. You can't speak to anyone and they don't communicate either. They don't care. I'm disputing my claim with my credit card so they won't get paid. They don't even care about getting the wrong size back. Worst customer service ever and not worth the hassle or frustration to order from them. TOTAL SCAM!!
This is both customer service and delivery issues.
This is both customer service and delivery issues. UPS states my package was delivered however it was not. Customer service is not responding timely also not giving me any options but to wait. This was a gift for Christmas, I paid extra for faster shipping and I'm left with nothing.
I would like a refund or new items shipped.
Update*** after days of not hearing anything Goat customer service responded to follow up with UPS they could not issue a replacement. Little did the rep know because they didnt look into UPS found the package and delivered it. Thank you to UPS for working on this however GOAT customer service is the worst I've ever seen. They should be able to issue a replacement or credit as soon as a claim is issued. If UPS had not found the package I would be out almost $200 and no Christmas gift.
Hello ***,
We took a look into your order and we see this order was successfully delivered 12/18/2019.
Once your claim was filed, you were notified the claims process may take up to 14 days to be resolved as all missing package claims must be investigated thoroughly before being accepted.
We do sincerely apologize for any inconvenience caused, and we are glad to see your package was found and delivered by the courier.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Ordered a pair of shoes and was send the wrong shoe.
I ordered a pair of shoes from the goat and was sent an entirely different shoe from what I ordered and was the wrong size at that. I notified the company as soon as I received the shoe and told them about the situation. I provided them with all the necessary information to start the return process. I was told that I would get my full refund without the shipping take out plus 25 dollar extra for the issue happening in the first place. 1 I wasn't notified that they received the shoe I sent back. 2 I have written multiple messages in regards to my order but now that they have the shoes back the contact has stopped. I would like my full refund as promised since I was sent the wrong shoe and they authenticated something that wasn't what I ordered.
I would like what I was promised so I can proceed to get the shoe I was originally supposed to get. But since these guys are being really suspicious with me it makes just want my money back. I've used this company for a while and this is the first time this has happened but I will not long shop with them of this is becoming the norm of the practices
Hello ***,
We missed the mark here and we apologize. We've had a chance to review the order, and in fact, you were sent out the incorrect shoe. We've passed *** the feedback to our fulfillment center so they can better understand what caused the issue.
At this time you have been refunded in full for this order and our customer support has contacted you via email.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because I was giving what I asked for
My Account was hacked multiple times and can not get response from customer service.
My account was hacked on 12/15/19. Multiple fraudulent purchases made and charged against my PayPal account. Thankfully PayPal alerted me to fraud. I was able to cancel and get money refunded. Changed ALL my passwords (PayPal & GOAT acct); have confirmation from GOAT of changed password. AGAIN on 12/16/19 (after my password was changed) account was HACKED AGAIN and additional purchase made. Don't have option online to remove payment information or freeze account. Sent multiple emails to GOAT with NO response. Have frozen my PayPal account AND bank account. Now as precaution I have to close my bank account because GOAT has NOT responded to my concerns. Completely inconvenienced by this matter financially and time wise. GOAT clearly has a data breach and doesn't care as long at they're hustling shoes making money.
I want someone from the business to contact me so I can resolve this matter and close the account.
Hello ***,
We took a look into your account and we have since issued a refund for the unauthorized orders communicated to our frauds department.
Quick tips about password security:
*** Use different passwords for all of your online accounts including your email accounts.
*** Use at least eight characters including lowercase, uppercase, numbers and symbols
*** Avoid using passwords that are easy to guess. Consider using a password manager.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I order some shoes from goat, and when I bought them, the app said the shoes was in goat warehouse waiting to be verified but it never pass that stage
I bought some Jordan 13 island green, on 12/6/19 from the website goat. My account name is *** and My order number is XXXXXXXXX, I paid 170+10 for shipping which came up to *** I check the app the next day, it said the shoes was already in the warehouse waiting to be authenticated. I waited for a whole week, and the tracking stayed the same. And the tracking number said Currently unavailable. I know it only takes 1-2 days at most to get authenticated. I Contacted someone at goat on 12/10/19 but they told me to wait 48 Hours. But it's now 12/14/19 and still no Response. I just want my shoes!!!!!!
I just want my shoes new like it said on the website.
Hello ***,
We took a look into your order and we see your order was delivered Tuesday
12/24/2019.
All sneaker items except for "Instant Ship" items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
Horrible and shady business practices.
Ordered a pair of Yeezy Boost for my sisters birthday. A little but after ordering them the power in my area went out which resulted in my phone dying and me having no internet. After that, I realized that I ordered my sister the wrong size and wrong color Yeezy's that she wanted. When the shoes arrived we immediately got the labels to send them back. My sister told me to get her something else for her birthday so we sent them back and waited for a refund. MIND YOU.. they take *** off for shipping. what a SCAM. shipping costs *** not *** When I asked for a refund and explained the situation, they refused to give me a refund stating they only provide store credit and I should have cancelled the order within 3 hours. But with my phone dying and having no power in my area, I was unable to cancel my order whatsoever! So I am out $384 which is the price I originally paid. I am only receiving *** because of the $30 they took out for shipping. DO NOT ORDER FROM HERE!
I want a refund back to my original form of payment and NOT store credit
Hello ***,
We took a look into your order and we see your sneakers were refunded per our standard return policy.
If you wish to cancel, you may do so via the GOAT app within 3 hours of placing the order and/or before it is confirmed by the seller - whichever comes first.
Per our policy, "Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you a site credit (GOAT credit) to use on future purchases."
For a copy of our full return policy, please visit https://www.goat.com/returns.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I contacted support about the authenticity of a product I received. They replied once telling me to provide additional info. 4 days later and no reply
On 12/9 I received a pair black yeezy boost 350 NRF that I ordered on 12/01 for *** Immediately I noticed that they shoes were a bit off. So I contacted support on 12/09 about my concerns with pictures attached. On 12/10, I got a response from *** apologizing for the inconvenience and to send additional pictures of the shoes. *** also assured me that the return window would be extended while the issue is being resolved. I sent in the additional photos on that same day 12/10. On 12/12 I sent another message stating that I haven't heard back and that I would like an update. Fast forward to today 12/14 and I opened about another request, stating that I haven't gotten a reply or resolution to my previous request and that I would like to return the shoes. I also sent a message to got via PayPal about my concerns today, 12/14. This is my first purchase from GOAT and I'm on edge because customer service has been subpar. At this point, I just want to return the product for a refund.
I just want to return the product and get a refund. It's hard for me to trust the company at this moment. I have never done this much to get answers from a company.
Hello ***,
We took a look into your issue and we see our customer support is currently working with you to have your concerns with your purchased resolved.
Our goal is to be the most trusted marketplace for sneakers. We do this by only accepting sellers with the best reputation and by verifying all sneakers to ensure their authenticity.
We have logged over 45,000 sneakers in our database and have accounted data on each to help us define their authenticity. Our specialists inspect everything from the label to stitching, texture to color, and so much more. If your sneakers are found to be falsely advertised, we'll notify you during verification and offer you a full refund for your order.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I have money on the GOAT app ready to cash out but I can't due to having my phone number changed. I've reached out to change my number multiple times.
I've reached out multiple times in one week and they've only replied once, and said someone would respond to me within 48 hours. that was 3 days ago.
I would like someone to respond and change my phone number so that I can't receive my money.
Hello ***,
We took a look and reviewed your account and we see our team was able to successfully update your personal account information.
Please note our target response time is within 24-48 hours, however we are experiencing extremely high volumes which may result in a delay on response times.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I purchased shoes for my fiancé for a Christmas gift a week ago and the seller still has not shipped them to be verified.
Order number: ***.
I purchased a pair of shoes- Lebron 17- win/win on 12/6/19 and money *** was withdrawn from my account. It's suppose to take no longer than 3 days for the shoes to be shipped to goat and verified. It's has been over a week and my order Information keeps Switching back and forth from just ordered to seller is packaging shoes. I sent an email on 12/12 stating my concerns and have not received a response.
I want the shoes to be delivered to me before Christmas ( over 3 weeks from order date) or a want a full refund!
Hello ***,
We took a look into your order and we see your sneakers were delivered Tuesday 12/17/2019. This sneaker was originally ordered 12/06/19.
Please note It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.
I never received my package.
I am a frequent customer of the Goat. I shop a lot online. I never had any problems with deliveries until this particular day. The *** driver marked my package as delivered, I never received it. I contact *** to start a claim , and the result was GOAT was refunded the money for the lost package. Since Goat was refunded by ***, why doesn't Goat want to either refund me or simply replace my shoes? I dont understand why they would treat a good customer this way. I have been more than patient. I have made purchases from Goat after this incident, thinking they would do the right thing. I need help with reimbursement or just replace my shoes.
1. Replace my order 2. Refund
Hello ***,
We took a look into your order and we see our claims department are working with both you and *** to resolve this issue.
We would recommend to continue to direct all communication with our claims agent and *** as we continue this investigation.
Thank you for your patience and understanding. Should you require any additional assistance, please do not hesitate to reach out to us, and we will be happy to assist!
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with a *** claims representative about my claim. The representative specifically said, the claim is still open because has not sent an original sales receipt to their office. The Goat rep told Me, *** denied My claim. I could not believe Goat would tell me such a false statement, after I got off the phone with ***. They need to send the receipt and pay me. All I really want is my shoes that I paid for. If the *** rep hadn't told directly the issue , I would have let it go. I'm more than convinced Goat , for whatever reason, doesn't want to reimburse or give me My shoes. There is no customer service phone number, everything is done online. The Goat rep , *** , should not have lied to me in writing.
Hi there,
Thank you so much for getting back to us.
While we do understand your frustration, unfortunately, this was the final decision communicated to us by UPS.
We've disputed UPS's denied missing package claim on your behalf, however, UPS has updated us and will uphold their decision.
Since UPS has denied your missing package claim, we are unable to refund you at this time. We advise contacting your card-issuing bank to seek a resolution instead.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I receive lots of packages monthly. A few weeks before this package came up missing, UPS did the exact same thing with My roommates package. They stated package was DELIVERED, but it was no where to be found. She filed a complaint with UPS. Two days later , the package mysteriously appeared. Its pointless to keep going back and forth about something that happened almost a year ago. If I have a choice, I will not use UPS in future
Sent wrong products will not return my emails or fix their mistake.
I ordered a pair of sneakers from GOAT. I ordered black sneakers. All sneakers purchased are said to come from a verified seller and are also shipped to GOAT to be verified by their team. On my online order it obviously shows that I ordered them in black. When I received my shoes they were the wrong ones. I have been trying to contact them through there 24/7 service and have not gotten help with this matter. It has been a few days since I contacted them.
I would like to have my shoe exchanged for the proper ones. I do not want to have to pay to ship them back to the company. I would like an apology as well as store credit.
Hello ***,
Our sincerest apologies for the delay. We missed the mark here and we apologize. We've had a chance to review the order, and in fact you did receive the incorrect shoe. We've passed on the feedback to our fulfillment center so they can better understand what caused the issue.
Our team will be following up with you regarding your sneakers within the next 24-48 hours.
Thank you for patronage and we hope you'll give us another opportunity to renew your faith in the service we provide.
If you have any further questions or concerns please do not hesitate to reach out to us here at GOAT as it would be our pleasure to assist you at that time.