Goat

I have not been issued a refund by GOAT after starting a claim with them. It has been more than a month, and customer service is ignoring my emails.
I ordered shoes from GOAT that UPS claimed that they had delivered 11/13/19 at 1:08pm. I emailed GOAT and UPS advising them that I did not recieve my package. I then filed a claim with UPS and they responded search complete and they would notify GOAT. I then completed affidavit provided by GOAT with a copy of my drivers license to start a claim. I was then told by GOAT's customer service that I would receive an email within 48 business hours and as of 12/27/19 I have sent several emails and no response to my claim.

On 12/12/19 I requested to have my phone number changed in my profile so that I could make updates. I have money in my account and I'm being ignored.
On 12/12/19 I made contact with customer support to have my phone number changed on my profile. The only way to change your number is to contact customer support to have them do it. Since I have emailed several times, I was told the week on 12/12 that I would be contacted within 48 hours. I waited four days then reached out to them again. They didn't respond so I made another customer support ticket. Today is 12/2719 and they still have not made any attempt to contact me in support of my original issue. I was asked for verification information on the 12/12/19, I sent the information and there hasn't been anything done to make me believe my issue is being taken care of. On 11/28/19 I was in a car accident where my car was totaled. I had a high deductible so I wanted to pull the money out of my shoe account on Goat to take care of that matter. The lack of response from Goat is delaying me from being able to pay my deductible with my own money. Goat is able to accrue daily and monthly interest off the money that is in my account while I have no access to it at all because they won't respond to my request to have my number changed on my profile. This is not the first issue I have had, other issues included me buying a pair of shoes from Goat for $500 and when the market price hit $800 I sold them. When I sent them back to Goat they claimed the product I purchased was fake and they would not honor my sale. After speaking with customer support they told me to send the shoe back for a refund of my original purchase price. I sent the shoes back as requested and they sent them right back to me. When I spoke with customer support they said it was a error and send them again. I had the shoes authenticated indecently and they were real. I was going to loose $300 profit along with the commission and shipping charges. Another time I purchased a pair for over $800, I requested that the shoes be stored with Goat after authentication. The shoes were authenticated and were available in my profile to sale. Once the value went over *** I put them up for sale, once the sale was made I was informed that my sale would be reversed because the shoes they had in storage were now considered fake. In this situation Goat has full quality control and I still lost all my potential profit because of errors on their behalf. Another example of Goat using the system to make profits was when I had a early release shoe, I followed all the prompts and instructions to post the shoes on my profile just like I did for all the other shoes I have sold on the platform in the past. The shoe were on the platform and I checked to make sure they posted, overnight several pairs were purchased at a very profitable price. I noticed that the pair I posted was not purchased yet my posting was rejected. My post was rejected during the high sale point for that shoe. I went back to correct the stated error several times and it didn't make since why the error occurred, it happened repeatedly until the shoes were not a hot sale item anymore. I later sold the shoes for less than what was made by others; note I was the second user to post this item because when I posted there were none for sale and only one had been sold. I believe the Goat platform took my advantage in all of the above situations to maximize their own profits systematically. All payments were made electronic. I have all records of communication between Goat and I.

Customer services is not cooperating thru my claim that I ship to ups on 11/09/2019 that ups admit is was there fault
Now email goat to authorized me so I can get my claim. I already talk to ups customer services about they told me goat has to authorized me. So I provided email goat about the I give them my tracking***
Now they are not giving me my money coz ups has issue them a letter regarding the problem coz their account number is on the pre paid label they dont even own the shoes I own the shoes its 200 dollars

Ordered product almost 2 weeks ago.The shoe has been "authenticated" which means they've received it from the seller but it still hasn't been shipped.
We ordered a shoe December 14th hoping it would arrive before Christmas. Placed the order through the app. Realized we should have did the company's "instant ship". We tried to cancel the order, to reorder with instant ship to ensure the shoe would be here in time for Christmas, but because we had already closed out of the app the option to cancel was no longer available. Their terms state that " For sneakers, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first." We contacted GOAT via email within the allotted time frame and were told we couldn't cancel cause their cancellation is "clearly" stated in their terms and FAQ. All we wanted to do was reorder directly from the company instead of a second party seller. You would think they would have made the accommodation. Especially since I mentioned previously that we WERE in fact still in that time frame. Either way it goes, we ordered that shoe on Saturday. Continued to check the progress and by Tuesday it said they had been "authenticated" and would be being shipped shortly. That was December 17th. Reached out again on the 21st asking what's going on. Got a reply back Monday the 23 saying that this issue was was escalated and I should hear back in the next 48 business hours at the latest. By December 25th the status said that there was an issue with the carrier (UPS). Contacted UPS via online chat today (Thursday December 26th) and they're saying because the label was created more than a few days ago to contact the seller because they (UPS) haven't received the product yet. Contacted GOAT via the number listed above on the Revdex.com site for them and it goes straight to voicemail. Still haven't even heard back from the last email from Monday. If I don't hear back from someone today, I will be filing a dispute with my bank. This is ridiculous and unprofessional!!!!

missing money from a bank transfer. No replied in over a week from them when promised one in less than 48 hours. Where is my money?
I tried to cash out from GOAT app from a sale to my bank two times and it was denied and returned. On the third attempt, my bank denied the transfer again but the money completely disappeared from my GOAT account. I contacted customer service on 12-12-19 and was promised a reply within 48 hours of their last response on 12-16-19. I never received this reply and my transfer of *** has not been returned to my account. I have needed this money very bad and have gotten no response from GOAT. It has been a very nerve wracking situation. I was promised a response that never came and now it seems I've lost $216.72. I want them to refund my money, so I can cash it out and close my account. Their customer service is incredibly slow and does not explain what the problem has been. I need to know where my money went, and I need them to put it back into my account.

I ordered a pair of shoes from Goat. The shoes seem to be fakes. The shoes were made of two completely different material.
I ordered the shoes on December 9, 2019. Received the shoes on December 12, 2019. Order Number was *** and total amount paid was $185. When I received the shoes and unboxed them I was very disappointed. The shoes were sent with no protective paper, the shoes looked ashy black as if someone attempted to restore or clean them before sending which is not Brand New as I requested when ordered. Upon further inspection of the shoes, I also noticed that the material at the toe of the shoe was completely different. One shoe was Suede material and the other was cloth material. I immediately emailed Goat with my concerns about the shoe. I emailed them on December 12, 2019. The last email I received from them was December 14, 2019. I was told to give them 2-3 business days to resolve the issue and it is now December 26, 2019 and I still have not received a response. I am very disappointed, seeing that the amount of money I've used with this business. This is very unprofessional. The shoes sent are obviously two different shoes and I would like a refund of my money or a replacement of the shoes ASAP

I ordered a pair off shoes off the app and many days have past and nothing has happened
I ordered a pair of shoes off the app December 17. Seller still hasn't shipped and I submitted a request and someone named chelle responded saying that the seller did not ship in time and that they were going to be looking for another pair of the same shoes I bought and she said that'll take them 48 hours max couple days go by and still nothing happened now on day 7 since I've ordered the shoes I sent another request and nothing back

Sent GOAT a pair of shoes that I sold them. Lost in shipping. Cant get in touch with ANYONE!
I sent a pair of shoes to GOAT which I sold them, they usually send a shipping label so you can ship directly to them. To start the insurance they put on the shipping label is only $100. That itself makes no since it should be for what the shoes sold for Or a little more to cover that end incase something happens. Anyways, I sent them out, the shoes somehow got lost and instead of them figuring it out with the shipping company they sent me and email saying something went wrong with shipping. This is going to be difficult to get them to refund me if something happened bc they have NO PHONE NUMBER to call. What business has no phone number?!?!? I could go on and on. Its just sad, I know one thing if they ship my wave runners to me that I purchased and my *** that I bought all within a day from each other and they somehow get lost with only $100 insurance they are going to have a serious problem. I just dont get how a business can get by with this kind of service. Id rather buy from almost anywheres but from this company. Hopefully they will make it right but only time will tell.
***
Amount made on sale: *** (was taken out of "goat credit") was there before the shoes got lost...

I just want them to make it right. It would be different if I didnt spend $*** on (2) other pairs of shoes within days from each other but this has me a bit worried. I dont want to fight these people for such a simple task on their end. A GOOD company will always eat what they have to eat to make the customer happy. Why in the world would they stop me from getting the credits? I have hardly any way of getting in touch with them or the post office. I know one thing if they dont make this right I will never use them again. Its pretty pathetic a company like this is making MILLIONS!

GET IT TOGETHER GOAT!!!!!!!

Ordered new shoes and received totally wrong used shoes. GOAT will not respond to my messages.
Ordered a pair of NEW Yeezy Boost 380 'Alien' tennis shoes for a total of $435 on 12/12/19. Received via UPS a random pair of Ultraboost 1.0 'Miami Hurricanes'. Contacted GOAT to report the issue and they did reply right away on 12/17/19 and I provided pictures as they requested and GOAT replied that they were sending my issues to the escalation department and I would hear a reply NO LATER THAN 48 hours. I have sent them messages daily since then with no response.

They won't refund my money after I told them I don't want a replacement.
I have never used this site before. I received an email that my order was not authentic. I had the option to proceed or to find a replacement, there was no option for a refund so I tell them I want my money back because this was suppose to be a Christmas gift (which it's too late for)... i'm so annoyed and just want my money back

I received new shoes in a good condition box and returned next morning in same condition. They are denying return saying they had been used.
The shoes were delivered 12/19 at 4:30pm on front door. When I arrived home at 7pm I tried to try them on and saw that the first shoe I could not get on. I didn't even try the second shoe on. I put back in box and that moment requested return label. The next morning the shoe was sent back. Sent back in same exact condition. Proof is in the photos I received from GOAT denying my return. Even in the photos you can see they are never worn. I was wanting to get next size up. I even have proof they were sent back next morning after they were delivered. There was not even any time they could have been worn and more importantly the sole and all was sent back in perfect condition. I'm
baffled by all this. And to be told I need to pay for shipping back to me! I would like this made right by receiving the next size up like I wanted in the first place. I tried emailing back and forth and its not getting anywhere. Doesn't make any sense at all.

I order product and they never shipped I was only able to inquire through email and they just responded with automated responses and I have no idea
I ordered a pair of designer sneakers on December 13 and still have no idea when I will recieve them they completely stalled on my order. I spoke to multiple reps and they never gave me clear answers. I paid almost $400 for the sneakers and when ordering they said to be delivered on December 23 but that's not true since they never shipped I paid via debit and this is the hugest inconvenience.

12/8/19 placed order size 10 women shoe, received wrong size shoes (11.5) on 12/13/19, no response after initial request for refund
12/8/19 placed an order #*** for womens size 10 Kay Yow Nike Air Force 1, on 12/13/19 I received the shoes but in an incorrect size of 11.5. On 12/13/19 I contacted support and advised of the wrong size received - I sent pictures of shoes, box, and of original order showing I did not receive what I ordered. They then advised me that they would send to their support team, and to allow 2-3 business days for them to review the case. I have yet to received any responses, even after numerous attempts to reach out to them.
I just reported to credit card company as fraudulent, and waiting on their finding. I have all documentation sent to GOAT and with no responses.
Looking for my money back and to return item, as I have already gotten the correct size from a different company (STOCKX) since I needed them by Christmas.

We ordered Shoes that were initially priced for $50 and we had paid 80 for it to be here before Christmas. We still haven't recieved them.Want refund
We had ordered *** for my father and they were initially posted for 50 but we paid a totally of 80.( 10 for shipping and 15 for it to be here before Christmas). Still haven't recieved the shoes. I would like a complete refund

Terrible customer service! Stuck with $130 shoes that don't fit! Exchange request denied less than a week after receiving. My sons big present was a huge disappointment! DO NOT BUY! Found shoes from reputable company for same price.

I want to be clear, while I understand the holidays may be a busy time for shipping, the customer service email replies were far too delayed. My son is what we call a "sneaker head" and I purchase sneakers quite often. This was my 1st time purchasing from GOAT and it will be my last. I will also not reccomend GOAT to anyone I know. When purchasing the sneakers, the page with the sneaker I was purchasing clearly stated instant ship although apparently they were not instant ship qualified according to a delayed customer service response. Again my issue with this is that it appeared as though the sneaker was an instant ship sneaker. I would not have purchase the shoe had I known for a fact that they were not already certified. Your page was not clear on what the instant ship process actually is. Your email response time is unacceptable to customer service standards. And the fact that one cannot cancel an order even though it has not been shipped yet is absurd. Even more absurd is your return policy. Furthermore, the sneakers arrived today and appeared used although the description clearly stated new. They had creases, the box had scratches and the soles of the shoes looked like they were worn then cleaned. The shoes were not even stuffed with paper to preserve the shape. Never again will I buy from GOAT. I am very disappointed in my shopping experience with GOAT.

Unfortunately a horrible experience. Did not arrive before as promised on website. Support ticket took 3 days to get response.

Shoes had stains, scuff marks, glue marks and dirt stains.

These were suppose to be "new in box". These shoes were clearly not inspected.

The refund nor store credit were issued
On Dec 6.2019 I bought a pair o Yeezys the Order N XXXXXXXXX. for $410
On Dec 10.2019 I initiated a return.
On Dec 14.2019 I got an email from Goat:

"Hey ***
Your return has been approved and a refund of *** has been issued to your GOAT account as credits to use on future purchases.
Order Details
Order #: XXXXXXXXX..."

For some reason instead of *** were issued *** in negative ????
On Dec 14.2019 I wrote to GOAT asking for clarification and where my refund is.
On Dec 17.2019 I got a response saying my refund was issued in the amount of $410. But I never got an official email from GOAR, except that one saying about $-24.8 refund"

To this day I have not received an email about my refund. I paid with Affirm and I get an immediate response from Affrim if refund was issued, and later on I would get a refund on my card. But neither has happened. I also do not see any store credit of $24.8 on my Goat app.

The customer service I have written too did not respond my last 3 emails.

I never received my order from Goat that I made on December 9th that I was to receive on December 11th.
I made a purchase from Goat on December 9th for $169.60 for a pair of shoes to be delivered on December 11th be FedEx. On December 11th the FedEx app showed the shipment was in route to my address so I assumed everything was okay. They never arrived. On December 12th I called FedEx to track my package and they informed me that it had never left the original shipping place, that I needed to contact the company that I purchased them from because my package was still there. I tried to find a phone number for Goat but couldn't, all I could find was an email. I emailed them and finally got an answer two days later and was told that it would be looked into and it could take up to 48 hours before I heard anything back. Then a couple days later I get ANOTHER email saying the same thing. Now I have emailed them multiple times asking for a refund of my money or the shoes that I purchased but I receive no answer at all. It has been two weeks when I paid to receive them in two days.

I sent shoes in to be sold under GOAT Clean. I was told they were fake, paid for return shipping and still have yet to see them returned weeks later.
I sent 2 pairs of used Nike SBs *** to be sold through GOATs service GOAT Clean. They are potentially worth thousands, however customer service (after weeks of no response) told me they were fake. They refused to tell me exactly why when I asked. So as per their policy to get my shoes back I was required to pay for return shipping. At first I never received an invoice when I told them my PayPal account. After another email asking them why I haven't received an invoice I was finally sent an invoice for each pair of shoes. I paid both and still have yet to receive my shoes. I am concerned now that I am being scammed and my shoes are being stolen. This is troubling considering even used each shoe (if real) could sell between