Poor business practices from www.goat.com
I purchased a pair of shoes from www.goat.com Order #XXXXXXXXX on 28 Feb 2020. Followed up with the company several days ago. I was told by a customer service representative named Irish my ticket would be escalated.
I have not heard from anyone on this and it's been many days. My complaint is simple. I want what I paid for or I want my money back. This was my second pair of shoes purchased in less than 2 weeks apart from one another. One pair I got in a matter of a few days. I'm still waiting for the second pair and it's been well over 15 days. I think it's ignorant to treat people with disrespect. The company doesn't have the respect to even contact me back regarding the issue. F rating in my book.
Desired Outcome
I want what I paid for. Which is the Shoes I paid for. in the size I paid for.
Goat Response
• Mar 20, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
We deeply apologize for the delay, after further review our seller was unable to fulfill this order for you.
We did move forward with a full refund for you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Item undeliverable, no refund issued.
My order was ready to ship last 2/20/20 but it has been a month and it is now labeled as "item undeliverable" and there is still no response from GOAT, they just keep on redirecting me on automated replies.
Desired Outcome
I would like to ask for a refund.
Goat Response
• Mar 20, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
It seems that the DHL tracking has failed to scan and the shoes are currently missing in transit. I've gone ahead and flagged your address with DHL to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
The DHL investigation may take up to 8 business days to conclude. Please let us know directly if you do not hear anything from us or DHL by 3/24.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Mistake made in processing my shoe
Hello I am sending this to get to the bottom of the problem with order XXXXXXXXX to my understanding there was a plastic cover missing from the box either of the cover surrounding the shoe or the cover that was attached to the lid of the box(it was not specified which one was missing). I am almost sure that this damage either occurred in transit or in the warehouse, because I do have video and photographic evidence of all accessories being attached to the box and package before shipping to goat so I am 100% confident that we can come to a solution. I have been told in emails by goat representatives that all packages shipped are fully insured with UPS and this damage should be covered by a claim with them (if it occurred during travel). I look forward to working with goat and resolving the situation.
Desired Outcome
Process the *** payout to my goat account
Goat Response
• Mar 20, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Please allow us some time to look further into this issue. We will be sure to follow up with you as soon as possible. We do appreciate you and your business with us, as we strive to provide the best customer service to all of our customers.
Please reach out to us directly with any concerns or additional questions
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Never received the product they said shipment delay I have been contacting them for over two to three weeks still no response and no shoes
Order# XXXXXXXXX purchase date 2/24/2020 Total Amount ***
It's beens since the 2/24/2020 when I ordered I understand it takes 7-10 business days to for them to receive authenticate and deliver product to me but I have Contacted them numerous of times without response from them after week two three weeks the only update I have received from them is they the shoes have a shipment delay due to the courier and when I have contacted them numerous of times they said someone will contact me between 24-48 hrs which no one has this is very ridiculous I have spent a lot of money with company in past and up to now not to get no contact or update from them I want them send my shoes or give me a full refund
Desired Outcome
I want either the product I've ordered or a full refund if it cannot be fulfilled and a explanation of what's going on
Goat Response
• Mar 20, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Unfortunately, our original seer failed to ship their order out in time, we do try our very best to get the item you ordered so our system does search for a replacement for you I in the same size and price you paid.
We were not able to locate anew seer for the same price so we did have to cancel this order and refund you in full.
We, unfortunately, are unable to price match as each item comes from an independent seller and they do set their own prices for their item, we are unable to as them to adust their price.
We are sorry this did not work out this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
G.O.A.T owes me *** dollars for the sale of a shoe and has been completely ignoring me
I "sold" a pair of Jordan 1 Retro High OG BANNED on the G.O.A.T app. They sold and I was to receive a payout of *** dollars. I sent my shoes in and GOAT sent me an email saying they determined them to be replicas and then sent me an invoice to ship my shoes back. They are 100 percent authentic and I wanted my shoes back so I paid via paypal for shipping back to my address. A few days later, I started wondering where my shoes were and the very first UPS tracking info I got said "delivered to front door" and there was no such package delivered to my address so I got in touch with GOAT and UPS and then all of the sudden the tracking info said that I refused the package and it was shipped back to GOAT. Why would I refuse my own package? So a few more days goes by and I contact GOAT about this issue and lone and behold they received my "returned" package AND AUTHENTICATED MY SNEAKERS AND SHIPPED THEM TO THE BUYER, but they definitely didn't pay me. So for the past week and a half I have been emailing GOAT to try and get this solved. I have been ignored, been given vague responses and have had no such luck getting anywhere. About 10 emails my concerns were 100 percent ignored, and now an employee says my case has been escalated and to please "allow up to 48 hours".
Well its been well over 48 hours since someone finally "escalated" my email and still I have absolutely NOTHING.
I have over 70 pairs of shoes listed on GOAT for sale and I will never be doing any business with this company again at this point.
I want what is owed to me because surely GOAT got their cut.
I am tired of being ignored and not having this problem taken care of.
Desired Outcome
I want my money, the *** dollars GOAT OWES ME.
Customer Response
• Mar 11, 2020
This is getting absolutely ridiculous. So now they authenticated my shoes, then THEY failed to ship them out to the buyer stating there was a glitch?
Horrible
Customer Response
• Mar 11, 2020
Document Attached
Customer Response
• Mar 11, 2020
Received three different emails from different customer service representatives stating 3 different things and completely contradicting themselves.
One stated that my shoes were authenticated and that GOAT forgot to send them out so they cannot pay me
another one says that my shoes were verified authentic but now are fake and were sent back to me but I REFUSED the package.
This also seems to be the norm with this company reading through all the complaints
Customer Response
• Mar 11, 2020
Document Attached***
This is the first email that said replica. Then they shipped them back to me but I never got them. Then they were returned to GOAT and they authenticated my sneakers and sent this order alert on the APP. I have posted so you can also see the dates on the issues.
And the different explanations by different employees.
They said my shoes were authenticated and then THEY failed to ship them to the buyer
Goat Response
• Mar 20, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Unfortunately, it looks as if your original order was canceled because you mixed up your orders and sent us the incorrect size. You chose to cosign the shoes with us. When an item is consigned you are instructed to not make an additional listing as we do this on our end for you. If the shoe was canceled again it will be due to it being listed more than once, if you created a listing as well.
I do also see that you reached out to us regarding multiple issues, we do ask that you create individual requests for each order, as issues will go to different teams, reaching out about multiple orders and not confirming each separate order number will likely cause confusion as these are escalated based on order number provided.
At this time order, XXXXXXXXX was successfully shipped back to you.
If you have any outstanding issues regarding any other order please reach out to us directly with the appropriate order numbers and we will be happy to assist,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT made an error in their product listing on a shoe I sold. Once they received the shoes, they claimed I sent the wrong one.
On 2/12/20, I sold an Air Max 270 React "Gumball" for *** based on the picture and description provided on their app. Once they received the shoes, they claimed I sent them an Air Max Plus "Gumball". Upon my investigation, they incorrectly listed the shoes in regard to the product numbers. Once I realized that, I just expected them to accept fault and return my shoes to me free of charge. Absolutely no fault was claimed and I was told that I should be selling according to the product number regardless of what the picture or description states. I am certain that 95%+ of consumers have no clue what the product number is to the products they are consuming as long as a picture and description are provided. They refuse to return my shoes to me and have been ignoring my attempts to contact them since 2/27/20. Today is 3/7/20 so it's been about 10 days with no reply. I just want my shoes back already so I can take my business to another platform.
Desired Outcome
I just want my shoes back or a payout for the *** that the shoes sold for. I already know they won't do the payout though so just return my shoes already.
Goat Response
• Mar 19, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our leadership team has reached out to you.
Your order was denied for the wrong SKU. being sent to us. Ultimately, we ask that sellers please make sure the sneakers listed are under the correct SKU.
We were able to honor a free return for you. Once shipped, you may track your return with the tracking information below.
***
We do appreciate you and your business with us, as we strive to provide 100% customer services to all of our customers. If you have any further questions or concerns please do not hesitate to reach out to me here at GOAT as it would be my pleasure to assist you at that time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 24, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they have claimed to ship my shoes back to me for free, I have seen absolutely no movement in the package based on that tracking information. It still says "shipment ready for ups". If they are still operational and filling orders despite the current state of the country, then that should apply to returning my shoes to me as well. I'll believe it once my shoes arrive at my doorstep.
Goat Response
• Mar 25, 2020
Hi there,
Thank you for getting back to us.
Please note to the current state of national events some shipments may be delayed. Rest assured we are all working together toget orders as soon as safely possible.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold a pair of shoes. I did not get the money from the goat.
I sold a pair of shoes on goat. They used ACH to transfer money to me. But they got the wrong bank account number. The account which they transferred was not mine. I did not get the money. I contacted them, they kept letting me to go to my bank. I went to my bank. They said they had no idea which bank my money transferred to and they have no right to use transaction ID to get the information. So they could not get my money back. Then I emailed goat, they just ignored me.
Desired Outcome
I just want to get my money back. I want them to solve the problem not just push the fault to my bank.
Goat Response
• Mar 19, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
We are very sorry but it appears as if the incorrect baning information was given.
We do urge seers to ensure all information is entered correctly, once a transaction has been processed, we are unable to rever it.
If you feel as though your funds were deposited incorrectly, we would advise contacting your bank as the earnings are no longer in GOAT's possession. Please refer to your Transaction ID.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 20, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
They always said the same thing, I said that was not my mistake. I don't even know which bank they transferred to. I asked a cashier of my bank, they could not do that for me. I said this many times to the goat. Always same answer.
Goat Response
• Mar 25, 2020
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Each seller enters their own baning information individually, GOAT does not have any part of the information entered by the sellers manual.
Again, we do urge users to ensure all information is entered correctly, once a transaction has been processed, we are unable to rever it.
If you feel as though your funds were deposited incorrectly, we would advise contacting your bank as the earnings are no longer in GOAT's possession. Please refer to your Transaction ID.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I bought a brand "new" pair of Jordan 10 Retro GS 'Double Nickel' as a bday gift for my niece. It had bad creasings on the sides on each shoe. I requested for an exchange because the shoe as obviously defected and probably not even "new". They denied the exchange because they said the shoe got tried on so it is no longer eligible to an exchange. Selling you an obvious defected shoe as new is not a good practice! They will rip you off please avoid!
I have been d*cked around, scammed, LIED TO by employees, misled by their supervisors, and generally treated like a piece of st by this company, in its entirety. This app/company should be SHUT DOWN based on how they treat people.
I've had them charge me for 2 pairs of the same exact sneakers, and then configure a fake order number for the second.
I've purchased a pair, and then tried to resell the same exact pair through the app - but they tell me they are replica's and CHARGE my account for a penalty fee... how are they replicas if THEY are the ones that authenticated the pair originally?
No one will answer a phone, you will never get the same employee to email you back twice, you will NEVER be treated like a customer. You will be taken advantage of financially, and then made out to look like a fool when you try to inquire about the issue you attempt to resolve.
STAY AWAY from GOAT. If you want used sneakers, you have a better chance of being treated fairly through eBay. And if you have the money to buy them new, use StockX (which I've never ONCE had an issue with)
I ordered a pair of shoes on 02/28/20 I was told there was a delay with my shipment. Due to an isssue with the courier. I feel as if the support team is very unprofessional and haven't solved the issue yet. It's all bad business. You all have my money and all I asked for was an update. 5 business days is unacceptable.
I placed an order on 2/29/20. The next day, 3/1/20 I received an email stating that the shoes have been shipped to GOAT for verification. A few days later I check the status and at that time there was a tracking # available. That tracking # provided no information info, only that once the item arrives at UPS facility the delivery date will update. Basically a generic message. I wait a few more days, check the tracking but still the same thing NO UPDATE with a delivery date.. not even a orgin or arrival scan at UPS. So I emailed GOAT on 3/5/20 asking for and update on shipment. I was told "Your order has already been verified and is ready for shipping. If all goes well, it should be sent out anytime today or the next business day, at the latest." Proceeds to five the tracking link to UPS (that I already have). Then goes on to say " The tracking information should update once the order is in transit. Please note that while most domestic orders are received within 3-4 days from shipment, International delivery times may vary due to customs. You may contact the shipping courier directly for additional information." I called UPS the same day and was told they did not have information other than what's on their website. Which was once the item is received the tracking will be updated. I emailed GOAT the next day 3/6/20 asking for an update since tracking didn't update and I felt like I was getting the run around. I received an email back stating the same GENERIC message " The tracking information should update once the order is in transit. Please note that while most domestic orders are received within 3-4 days from shipment, International delivery times may vary due to customs. You may contact the shipping courier directly for additional information." I emailed again on 3/7/20 asking for an update. I received an email stating " I've escalated your ticket to a member of our team best suited to help you. Given our current volume, you should receive an update within 5 business days.
Aside from our response time delay, you can also respond to this email thread directly so our team will have the most information to assist. Creating a new ticket for the same issue will further delay response time and will cause confusion for our team." This furthers let me know that I have been given the run around. I ordered these shoes for my daughters birthday and looks like I'm out of $245 and my daughter won't get the shoes for her birthday. Very disappointing to know that there's businesses out here getting over like this.
Sold a pair of shoes on GOAT platform. Shipped shoes to GOAT yet shoes were missing upon arrival. GOAT is unable to file claim with UPS.
GOAT ORDER XXXXXXXXX
I sold a pair of Yeezy Boost 350 V2 'Earth' size 9.5 on GOAT's platform for $266.50. GOAT then sends you a prepaid shipping label to use and drop off via UPS shipping locations. I followed the instructions and dropped off at a UPS authorized AccessPoint location - Aria Printing & Shipping, XXXXX Mission Blvd, Fremont, CA XXXXX.
Upon receiving my shipment, GOAT claims sneakers were missing. No photo evidence were provided, just an email. They also claimed the box appears not to have been tampered with, though GOAT employee thefts have occurred before. I contacted Aria Printing and Shipping and they confirmed that the package they received was 4 pounds, indicating shoes were indeed inside the box. Through correspondence with GOAT, I let them know what Aria told me so the theft must have happened somewhere along the transit - possibly UPS employee theft as this is a common occurrence with sales to GOAT/StockX. I requested GOAT to file a claim with UPS as the shipping label was under their company and I cannot. GOAT claims UPS won't let them file a claim because it was not dropped off at a UPS only store, even though I followed their instructions and picked a spot located on the UPS website's drop off locations.
GOAT is putting the onus on me to file a claim with UPS but since the label was under their company, I am unable to do anything. They are not willing to work with me to settle this and have absolved themselves from this case, leaving me to eat the cost of the shoes (retail $220 + tax).
I have attached my email correspondence with GOAT.
Desired Outcome
At the very least, I expect to get the full value of the shoes back, *** or to have them file a claim with UPS and get it back for me.
I followed their process and their instructions only to have my shoes stolen, either during transit or at their facility. I should be covered for this loss.
Goat Response
• Mar 19, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operational team reached out to you.
Unforutney, you dropped the shoes off at an authorized UPS Access Point location.
We did indeed reach out to UPS regarding this issue and we are unable to file a missing package claim with UPS because it was never in their possession.
We have exhausted all of our resources to file a claim with the courier. Please contact UPS or the pace you dropped the package off at directly to resolve this matter.
Moving forward please ensure that you drop-off future packages at UPS Store locations in case of the unfortunate event that a similar mistake should happen again.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 20, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the directions sent by GOAT, of which I have a copy. Here are the directions below:
"Thank you for confirming your sale. You're a few steps away from earning ***
Three Easy Steps
1. Click here to print your prepaid, pre-addressed shipping label
2. Package your sneakers in a standard cardboard box (do not ship sneakers using only the shoebox)
3. Attach the label and drop it off with the courier that corresponds with the shipping label. Based on the assigned courier, please use your courier's designated store to ensure tracking is updated on time. *Staples and other third-party mail and ship service centers no longer update tracking when scanning packages.
How to find your nearest UPS Drop off Point
To find your nearest UPS Drop off Point, please visit:
***
Select your country and input your street address, city, or zip/postal code.
Check the box that reads "Find a Drop Off Location".
Click 'Find' to view the UPS Drop off Points near you.
Ship by Saturday, February 29, 2020. Failure to do so will result in an auto cancellation and review of your seller account."
No where did GOAT say you cannot use an authorized UPS Access Point, as these locations are in the UPS drop down list. Their own instructions led to this situation so I believe they must be held liable. This is the most important issue at hand. The business provided instructions that led to a situation where they claim they are not liable for.
They claim UPS never had possession yet if you check tracking number, 1Z3YYXXXXXXXXXXXXX, it went through the whole logistics chain. Considering the system is designed to use GOAT's shipping label and to follow their instructions, GOAT must be held responsible for the gaff. Additionally, if they want to avoid future liability, maybe they should indicate and state in clear language that it must be dropped off at UPS stores. It doesn't look like GOAT wants to take any responsibility nor prevent it from happening again and this could very much hurt future customers like me.
Goat Response
• Mar 23, 2020
Hi there,
Thank you for getting back to us.
Please do note that we are sharing information form UPS as to why your claim was denied.
Unfotuenlty, GOAT does not have any control over UPS claims and if they decide a claim will be opened or not.
We do always advise when you agree to become a seller to only use UPS official stores to avoid issues like this.
At this time we are unable to assist any further, Please contact UPS or the pace you dropped the package off at directly to resolve this matter.
Moving forward please ensure that you drop-off future packages at UPS Store locations in case of the unfortunate event that a similar mistake should happen again.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 25, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
UPS has said they will refund GOAT, please let me know when you receive the refund. They did not provide any proof, however. They just told me over the phone.
Goat Response
• Mar 26, 2020
Hi there,
Thank you for getting back to us.
Please reach out to us directly so the appropriate department are able to assist.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I am not getting any type of response from the support team.
I have been, for the last month, sending in request for Goat to fix my account because at the present moment I cannot use my goat credits to buy shoes. I either get no response to my request or they say they are ending my request to another department and they will fix it but they have not fixed it yet. I would cash out the goat credits if I could but since it was part of a return I cannot. Attached is a picture of the message I get when trying to buy shoes. the problem is not with my card because I have bought shoes on here before with the same card and I had no problems and I have tried different cards and get the same message.
Desired Outcome
Just let me buy the shoes I want and store credit for the difference if the shoes increase in price.
Goat Response
• Mar 19, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
Thanks for your patience, we apologize for the delay, at this time we do see a member of our payments team reached out to you.
Unforutney, you were unable to provide additional payment verification so we could not process your orders.
If you attempt to make a purchase, please use a method of payment you are able to verify and let us know if you have any problems. All orders are subject to review so your next order may require verification. If that happens, please check your email and respond to any requests for verification. Please be patient with us as we confirm that everything is okay on your account. We apologize for any inconvenience this may have caused. Thanks for being a GOAT customer!
Goats customer service is very dodgy and fraud like. Their policy's amass fraudulent techniques in order to get the customer money.
Goats customer service is very dodgy and fraud like. Their policy's amass fraudulent techniques in order to get the customer money. I ordered an item and the seller quickly accepted it but its been two days and they have not shipped the item. Goat Policy is the sellers have 3 hours to accept the offer or its cancelled. So A seller can accept an offer and wait days just to ship it. This shows the seller gets the money and the buyer has to wait months for the shoes. What kind of processes sis this ? I could not even cancel my order.
Desired Outcome
Please fix this fraud like policy as I will never use this site again.
Goat Response
• Mar 19, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has updated you to our policy for seers and cancellation policy.
All sellers are given three business days to ship to us. Unfortunately, your order was already confirmed therefore you are not able to cancel any longer.
You are able to locate our purchase information below:
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Inputted banking number that is 1 digit off of my actual banking account number and GOAT says they don't know where my money is.
So I had just noticed that my Account number for my ACH direct deposit was incorrect by 1 digit.
I have had multiple deposits go into the wrong account number and I just figured out that it was incorrect because I realized that the money was not in my account even though it was marked complete.
I have multiple transactions that have had this issue.
The first transaction was dating back from 12/11/2019.
The incorrect account number ends in *** and the correct account number is ***.
I will list the transactions below that have the incorrect account number.
12/11/2019 - ***
02/04/2020 - ***
02/06/2020 - ***
02/18/2020 - ***
02/27/2020 - ***
03/02/2020 - ***
03/03/2020 - ***
When I contacted GOAT, they advised me to contact my bank, but my bank stated that they never received any deposit under my name from GOAT. They also stated that even if it was sent to an incorrect account number, but the correct routing number, that it would still bounce back to GOAT and that the payment would not processes due to so many conflicting factors. They also stated that this would never happen and that GOAT would have the money back in their account through braintree.
GOAT replied to my issue with phone screenshots of their processor app that says that my deposit was deposited and said that it was "no longer in GOAT's possession".
I HEAVILY doubt that the bank would allow the processor to continue with this transaction because the account number is incorrect.
This is the first time I've had such an issue with GOAT and was an avid seller since the platform launched. It's concerning given how this situation is handled
Desired Outcome
I would like my money from all the transactions that were put under the incorrect account number. The money that was rejected due to the nature of the ACH deposit.
Customer Response
• Mar 11, 2020
Document Attached***
I have contacted my bank, Bank of America, and that they stated that they are unable to even utilize the "ACH Trace ID" to do any investigation because it isn't connected to their system. Bank of America and guaranteed me that all of the deposits, even if 1 digit was mistyped or 1 digit was switched around, would have bounced back to the payment provider.
GOAT has consistently ignored my messages since the 5th of March. Bank of America's ACH consultant has provided me with information that it 100% did bounce back to their provider and that Dwolla/GOAT would have received notification that it was bounced back.
*** from GOAT has ignored my messages and I would like this case solved ASAP.
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, in this case, we have not gotten any funds bounced back to us.
We would advise contacting your bank as the earnings are no longer in GOAT's possession.
We have provided screenshots that include Transaction ID for the transfers. Please provide your bank with the Transaction ID's so that they are able to assist you. The screenshots will have all the information needed to get the money back to your account.
Unfortunately, we are unable to further assist as the transfer was successful from our side and the funds are no longer in our possession.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
THE ORDER WAS ACCPETED ON FEB,21. BUT I DOESNT RECEIVE IT YET.
I BOUGHT A PAIR OF SHOES GAINED BEFORE RELEASING, WHICH WAS ON FEB,21. HOWEVER, NOW,MAR,4, I HAVEN'T RECEIVED IT YET. THEREFORE, I REQUIRE TO CANCEL THIS ITEM. BUT NOBODY REPLIED TO ME WHEN I REFER THIS REQUIREMENT.
Desired Outcome
I WANNA CANCEL THIS ORDER.
Customer Response
• Mar 04, 2020
nobody replies to me after I require to cancel this order
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
The release date of your sneaker is on 02/29/2020 and the seller was able to ship it to GOAT for authentication on 02/25/2020 which was prior to the release date. Since the seller needs to ship the sneaker first to us for authentication, the order arrived at GOAT warehouse on Wednesday 03/04/2020 it was shipped out immediately after authentication.
Once again we do apologize for any delays.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 17, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
As you say, the relase date was on FEB.29. The reason that I had ordered this item on Feb.21 as special item is that I wanna get it before releasing instead of delaying. Noemally, the seller should ship this item to goat on Feb.25, however, this item has been shipped to Goat on Mar.4. Whatever the shipping issue the seller causes, I do not accept that the seller shipped to GOAT on Mar.4, where I can buy this item after releasing again. This is his fault, not mine. I do not stand that I paid for his problem. I do nothing except returning, is it unreasonable?
Goat Response
• Mar 19, 2020
Hi there,
Than you for getting back to us, we are sorry this was not the answer you were hoping for, we do not control how long it takes the courier to deliver to us once it has been shipped.
Please note that you agreed to our return policy at the time of checkout, and pre-released items are not eligible for return.
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any GOAT Storage items, any items listed as "Final Sale" on the checkout page, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases. For more information, please view our Purchases and Returns Policy here.
https://www.goat.com/returns
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 19, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Aa you said:" we do not control how long it takes the courier to deliver to us once it has been shipped." Does it mean that it can be shipped to Goat weeks later even months later, furthermore, 1 year later without any restrictions? On FEB.21, I had ordered this item and this item has been shipped. Normally, it should be shipped on FEB.25, but this item shipped to Goat on Mar.4, extending 1 week. I believe the Goat Platform and therefore, I ordered pre-released item on Goat. However, Goat does not have any protection for buyer, where there is no more restriction for sellers. Is there a question whether I pay for seller's fault? I am sorry that I cannot stand that I pay for his fault. In addition, does special item have special return or canceling policy, instead normal policy?
ordered a pair of sneakers, paid $120. and NEVER RECEIVED the shoes.
The company says they will not reimburse me bc the USPS claims they delivered.
Screenshot XXXX-XX-XX at 9.28.09 AM.jpeg
I (my daughter) purchased the sneakers online and I NEVER RECEIVED them.
I am have been to my local post office, UPS office and spent HOURS trying to either get the shoes OR MY MONEY BACK!!!
Desired Outcome
Tue, Feb 25, 9:29 AM (8 days ago)
to me
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a previous missing package claim we were unable to assist with under a different name but the same email- We could not file a claim as we cannot be liable for orders delivered to Surepost.
We do see an additional order you are having issues with, with information you do not recognize. At this time our team is looking further into the issue and investigate with the courier.
If you have any questions or concerns please reach out to our support team directly.
Customer Response
• Mar 16, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
My daughter ordered the shoes for me from her account: ***
If GOAT is responsible for selling the shoes, collecting my money... then they need to take responsibility for HOW the package gets to the customer... no?
The USPS seems to be the party who left she shoes on the "front" porch of a large NYC building... Anyone with ANY sense would never do that!
GOAT needs to follow up w their delivery carrier(s) and either have the carrier reimburse me OR THEY NEED TO REIMBURSE ME FOR NONDELIVERY OF ITEM PAID FOR>
Isn't that the best business practice for a company that makes thousands of dollars selling sneakers?!
Their complete lack of taking responsibility in this case is very troubling.
And the fact that they have not responded to my MANY emails is also just bad PR.
Please help me to recover my money or I would gladly accept another pair of sneaker... since I shelled out $120. and got nothing but stress for it!!
Thank you so much.
Customer Response
• Mar 16, 2020
Document Attached***
My daughter ordered the sneakers for me.
I never received them. Only after calling UPS was I directed to the USPS who claim to have delivered to the "front porch" of my large NYC building. NO ONE with ANY sense would leave a box at the door... or even the lobby in my building with notifying the customer that the package would be left there. THIS IS NYC!!
GOAT takes no responsibility whatsoever.... though they took my orderA ND my money with NO problem. $$$
They are responsible for getting the product to the customer... or at least following up with their delivery service(s) and holding them responsible. no??
GOAT sells thousands of sneakers and makes LOTS of money. I ordered from them trusting that I would give them money and I would receive what I paid for. This has been a stressful, frustrating situation.
They should replace the shoes with another pair OR reimburse me.... This is very bad PR and bas business practice.
Thank you so much for your help with this matter.
Goat Response
• Mar 17, 2020
Hi there,
Thank you for getting back to us.
In regards to your previous missing package claim we were unable to assist with as this was passed off from UPS to be delivered with Surepost, you will have to settle this was the courier.
In regards to your recent missing order, our team has reached out to you for verification or your account information, please get back to them directly so we are able to further assist.
If you have any questions or concerns please reach out to our support team directly.
I ordered/bought a pair of shoes that I did not receive. My emails are no longer getting answered.
On feb17,2020 I purchased a pair of jordans(black cats) size 11 that I haven't received. Order #XXXXXXXXX.
I used my Visa card, Which cost after taxes *** I have emailed Goat concerning my ordered but I am no longer getting a reply back. UPS says
Goat never shipped the packed out. UPS tracking # 1ZXXXXXEXXXXXXXXXX.
Desired Outcome
I would love to get a full refund of the *** I spend with the business. Or a 25-50% percent off my next purchase
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing package.
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow a few business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer service reps wint give me an answer. It's been two weeks!
It's been 2 weeks. My card has been charged. Their customer service reps refuse to give me an answer regarding my order. They are a third party sneaker selling service. Once they receive the shoe from the seller they are supposed to verify it and ship it to the buyer. The sellers shoes were shipped to GOAT over a week ago! I ask them what's going on with my order and I get a different rep everytime giving me the run around through email. First they said I would receive a response in 48 hours because the person verifying found an issue. 48 hours passes and I get another rep telling me I need to wait 5 more days now. At that point it would almost be a month since I ordered! At this point I am fed up and just want my money back. They refuse to respond to my request. They dont even have a phone number I can call and inquire about my order! Horrible business practices.
Desired Outcome
I want my money back immediately.
Goat Response
• Mar 14, 2020
Hi there,
Thank you for reaching out to GOAT.
We do not see any current orders you have reached out to us for.
If you are still having any issues please reach out to our support team directly so we can assist!
Customer Response
• Mar 16, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The GOAT app & website will not allow me to purchase items, and when I emailed customer service about this, I got no response. It's been a week.
Back in December I bought yeezys that I ended up returning *** with shipping). I get a store credit of *** which is missing *** of the original *** payment. That's flag #1. I then try to purchase a shirt with my store credit, I connect my credit card, and now it's saying "oops your payment can't be processed." Okay. I try using another card. same message. There's no reason for the message when both cards have enough funds & match up with address & name. I email GOAT looking forward to a response within 2-3 business days as claimed in the website, and it's been over a week. Still no answer, just an email saying my feedback has been sent and is waiting an answer. This is not my first experience with GOATs customer service being absolutely trash.
Desired Outcome
I am looking forward to getting the rest of my store credit *** from a *** return (of which they only credited *** and a response as to why my payments are not processing!
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, it appears that the order number that you provided us is associated with a different profile. The GOAT Credit was refunded to the account that was associated with the order.
For security purposes, we are unable to provide you with details about the associated account. Please check to see if you have another account.
Lastly, we are unable to transfer GOAT Credit from one account to another. You will need to access this account in order to use the GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Poor business practices from www.goat.com
I purchased a pair of shoes from www.goat.com Order #XXXXXXXXX on 28 Feb 2020. Followed up with the company several days ago. I was told by a customer service representative named Irish my ticket would be escalated.
I have not heard from anyone on this and it's been many days. My complaint is simple. I want what I paid for or I want my money back. This was my second pair of shoes purchased in less than 2 weeks apart from one another. One pair I got in a matter of a few days. I'm still waiting for the second pair and it's been well over 15 days. I think it's ignorant to treat people with disrespect. The company doesn't have the respect to even contact me back regarding the issue. F rating in my book.
I want what I paid for. Which is the Shoes I paid for. in the size I paid for.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
We deeply apologize for the delay, after further review our seller was unable to fulfill this order for you.
We did move forward with a full refund for you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Item undeliverable, no refund issued.
My order was ready to ship last 2/20/20 but it has been a month and it is now labeled as "item undeliverable" and there is still no response from GOAT, they just keep on redirecting me on automated replies.
I would like to ask for a refund.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
It seems that the DHL tracking has failed to scan and the shoes are currently missing in transit. I've gone ahead and flagged your address with DHL to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
The DHL investigation may take up to 8 business days to conclude. Please let us know directly if you do not hear anything from us or DHL by 3/24.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Mistake made in processing my shoe
Hello I am sending this to get to the bottom of the problem with order XXXXXXXXX to my understanding there was a plastic cover missing from the box either of the cover surrounding the shoe or the cover that was attached to the lid of the box(it was not specified which one was missing). I am almost sure that this damage either occurred in transit or in the warehouse, because I do have video and photographic evidence of all accessories being attached to the box and package before shipping to goat so I am 100% confident that we can come to a solution. I have been told in emails by goat representatives that all packages shipped are fully insured with UPS and this damage should be covered by a claim with them (if it occurred during travel). I look forward to working with goat and resolving the situation.
Process the *** payout to my goat account
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Please allow us some time to look further into this issue. We will be sure to follow up with you as soon as possible. We do appreciate you and your business with us, as we strive to provide the best customer service to all of our customers.
Please reach out to us directly with any concerns or additional questions
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Never received the product they said shipment delay I have been contacting them for over two to three weeks still no response and no shoes
Order# XXXXXXXXX purchase date 2/24/2020 Total Amount ***
It's beens since the 2/24/2020 when I ordered I understand it takes 7-10 business days to for them to receive authenticate and deliver product to me but I have Contacted them numerous of times without response from them after week two three weeks the only update I have received from them is they the shoes have a shipment delay due to the courier and when I have contacted them numerous of times they said someone will contact me between 24-48 hrs which no one has this is very ridiculous I have spent a lot of money with company in past and up to now not to get no contact or update from them I want them send my shoes or give me a full refund
I want either the product I've ordered or a full refund if it cannot be fulfilled and a explanation of what's going on
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Unfortunately, our original seer failed to ship their order out in time, we do try our very best to get the item you ordered so our system does search for a replacement for you I in the same size and price you paid.
We were not able to locate anew seer for the same price so we did have to cancel this order and refund you in full.
We, unfortunately, are unable to price match as each item comes from an independent seller and they do set their own prices for their item, we are unable to as them to adust their price.
We are sorry this did not work out this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
G.O.A.T owes me *** dollars for the sale of a shoe and has been completely ignoring me
I "sold" a pair of Jordan 1 Retro High OG BANNED on the G.O.A.T app. They sold and I was to receive a payout of *** dollars. I sent my shoes in and GOAT sent me an email saying they determined them to be replicas and then sent me an invoice to ship my shoes back. They are 100 percent authentic and I wanted my shoes back so I paid via paypal for shipping back to my address. A few days later, I started wondering where my shoes were and the very first UPS tracking info I got said "delivered to front door" and there was no such package delivered to my address so I got in touch with GOAT and UPS and then all of the sudden the tracking info said that I refused the package and it was shipped back to GOAT. Why would I refuse my own package? So a few more days goes by and I contact GOAT about this issue and lone and behold they received my "returned" package AND AUTHENTICATED MY SNEAKERS AND SHIPPED THEM TO THE BUYER, but they definitely didn't pay me. So for the past week and a half I have been emailing GOAT to try and get this solved. I have been ignored, been given vague responses and have had no such luck getting anywhere. About 10 emails my concerns were 100 percent ignored, and now an employee says my case has been escalated and to please "allow up to 48 hours".
Well its been well over 48 hours since someone finally "escalated" my email and still I have absolutely NOTHING.
I have over 70 pairs of shoes listed on GOAT for sale and I will never be doing any business with this company again at this point.
I want what is owed to me because surely GOAT got their cut.
I am tired of being ignored and not having this problem taken care of.
I want my money, the *** dollars GOAT OWES ME.
This is getting absolutely ridiculous. So now they authenticated my shoes, then THEY failed to ship them out to the buyer stating there was a glitch?
Horrible
Document Attached
Received three different emails from different customer service representatives stating 3 different things and completely contradicting themselves.
One stated that my shoes were authenticated and that GOAT forgot to send them out so they cannot pay me
another one says that my shoes were verified authentic but now are fake and were sent back to me but I REFUSED the package.
This also seems to be the norm with this company reading through all the complaints
Document Attached***
This is the first email that said replica. Then they shipped them back to me but I never got them. Then they were returned to GOAT and they authenticated my sneakers and sent this order alert on the APP. I have posted so you can also see the dates on the issues.
And the different explanations by different employees.
They said my shoes were authenticated and then THEY failed to ship them to the buyer
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Unfortunately, it looks as if your original order was canceled because you mixed up your orders and sent us the incorrect size. You chose to cosign the shoes with us. When an item is consigned you are instructed to not make an additional listing as we do this on our end for you. If the shoe was canceled again it will be due to it being listed more than once, if you created a listing as well.
I do also see that you reached out to us regarding multiple issues, we do ask that you create individual requests for each order, as issues will go to different teams, reaching out about multiple orders and not confirming each separate order number will likely cause confusion as these are escalated based on order number provided.
At this time order, XXXXXXXXX was successfully shipped back to you.
If you have any outstanding issues regarding any other order please reach out to us directly with the appropriate order numbers and we will be happy to assist,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT made an error in their product listing on a shoe I sold. Once they received the shoes, they claimed I sent the wrong one.
On 2/12/20, I sold an Air Max 270 React "Gumball" for *** based on the picture and description provided on their app. Once they received the shoes, they claimed I sent them an Air Max Plus "Gumball". Upon my investigation, they incorrectly listed the shoes in regard to the product numbers. Once I realized that, I just expected them to accept fault and return my shoes to me free of charge. Absolutely no fault was claimed and I was told that I should be selling according to the product number regardless of what the picture or description states. I am certain that 95%+ of consumers have no clue what the product number is to the products they are consuming as long as a picture and description are provided. They refuse to return my shoes to me and have been ignoring my attempts to contact them since 2/27/20. Today is 3/7/20 so it's been about 10 days with no reply. I just want my shoes back already so I can take my business to another platform.
I just want my shoes back or a payout for the *** that the shoes sold for. I already know they won't do the payout though so just return my shoes already.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our leadership team has reached out to you.
Your order was denied for the wrong SKU. being sent to us. Ultimately, we ask that sellers please make sure the sneakers listed are under the correct SKU.
We were able to honor a free return for you. Once shipped, you may track your return with the tracking information below.
***
We do appreciate you and your business with us, as we strive to provide 100% customer services to all of our customers. If you have any further questions or concerns please do not hesitate to reach out to me here at GOAT as it would be my pleasure to assist you at that time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they have claimed to ship my shoes back to me for free, I have seen absolutely no movement in the package based on that tracking information. It still says "shipment ready for ups". If they are still operational and filling orders despite the current state of the country, then that should apply to returning my shoes to me as well. I'll believe it once my shoes arrive at my doorstep.
Hi there,
Thank you for getting back to us.
Please note to the current state of national events some shipments may be delayed. Rest assured we are all working together toget orders as soon as safely possible.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold a pair of shoes. I did not get the money from the goat.
I sold a pair of shoes on goat. They used ACH to transfer money to me. But they got the wrong bank account number. The account which they transferred was not mine. I did not get the money. I contacted them, they kept letting me to go to my bank. I went to my bank. They said they had no idea which bank my money transferred to and they have no right to use transaction ID to get the information. So they could not get my money back. Then I emailed goat, they just ignored me.
I just want to get my money back. I want them to solve the problem not just push the fault to my bank.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
We are very sorry but it appears as if the incorrect baning information was given.
We do urge seers to ensure all information is entered correctly, once a transaction has been processed, we are unable to rever it.
If you feel as though your funds were deposited incorrectly, we would advise contacting your bank as the earnings are no longer in GOAT's possession. Please refer to your Transaction ID.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They always said the same thing, I said that was not my mistake. I don't even know which bank they transferred to. I asked a cashier of my bank, they could not do that for me. I said this many times to the goat. Always same answer.
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Each seller enters their own baning information individually, GOAT does not have any part of the information entered by the sellers manual.
Again, we do urge users to ensure all information is entered correctly, once a transaction has been processed, we are unable to rever it.
If you feel as though your funds were deposited incorrectly, we would advise contacting your bank as the earnings are no longer in GOAT's possession. Please refer to your Transaction ID.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I bought a brand "new" pair of Jordan 10 Retro GS 'Double Nickel' as a bday gift for my niece. It had bad creasings on the sides on each shoe. I requested for an exchange because the shoe as obviously defected and probably not even "new". They denied the exchange because they said the shoe got tried on so it is no longer eligible to an exchange. Selling you an obvious defected shoe as new is not a good practice! They will rip you off please avoid!
I have been d*cked around, scammed, LIED TO by employees, misled by their supervisors, and generally treated like a piece of s
t by this company, in its entirety. This app/company should be SHUT DOWN based on how they treat people.
I've had them charge me for 2 pairs of the same exact sneakers, and then configure a fake order number for the second.
I've purchased a pair, and then tried to resell the same exact pair through the app - but they tell me they are replica's and CHARGE my account for a penalty fee... how are they replicas if THEY are the ones that authenticated the pair originally?
No one will answer a phone, you will never get the same employee to email you back twice, you will NEVER be treated like a customer. You will be taken advantage of financially, and then made out to look like a fool when you try to inquire about the issue you attempt to resolve.
STAY AWAY from GOAT. If you want used sneakers, you have a better chance of being treated fairly through eBay. And if you have the money to buy them new, use StockX (which I've never ONCE had an issue with)
I ordered a pair of shoes on 02/28/20 I was told there was a delay with my shipment. Due to an isssue with the courier. I feel as if the support team is very unprofessional and haven't solved the issue yet. It's all bad business. You all have my money and all I asked for was an update. 5 business days is unacceptable.
I placed an order on 2/29/20. The next day, 3/1/20 I received an email stating that the shoes have been shipped to GOAT for verification. A few days later I check the status and at that time there was a tracking # available. That tracking # provided no information info, only that once the item arrives at UPS facility the delivery date will update. Basically a generic message. I wait a few more days, check the tracking but still the same thing NO UPDATE with a delivery date.. not even a orgin or arrival scan at UPS. So I emailed GOAT on 3/5/20 asking for and update on shipment. I was told "Your order has already been verified and is ready for shipping. If all goes well, it should be sent out anytime today or the next business day, at the latest." Proceeds to five the tracking link to UPS (that I already have). Then goes on to say " The tracking information should update once the order is in transit. Please note that while most domestic orders are received within 3-4 days from shipment, International delivery times may vary due to customs. You may contact the shipping courier directly for additional information." I called UPS the same day and was told they did not have information other than what's on their website. Which was once the item is received the tracking will be updated. I emailed GOAT the next day 3/6/20 asking for an update since tracking didn't update and I felt like I was getting the run around. I received an email back stating the same GENERIC message " The tracking information should update once the order is in transit. Please note that while most domestic orders are received within 3-4 days from shipment, International delivery times may vary due to customs. You may contact the shipping courier directly for additional information." I emailed again on 3/7/20 asking for an update. I received an email stating " I've escalated your ticket to a member of our team best suited to help you. Given our current volume, you should receive an update within 5 business days.
Aside from our response time delay, you can also respond to this email thread directly so our team will have the most information to assist. Creating a new ticket for the same issue will further delay response time and will cause confusion for our team." This furthers let me know that I have been given the run around. I ordered these shoes for my daughters birthday and looks like I'm out of $245 and my daughter won't get the shoes for her birthday. Very disappointing to know that there's businesses out here getting over like this.
Sold a pair of shoes on GOAT platform. Shipped shoes to GOAT yet shoes were missing upon arrival. GOAT is unable to file claim with UPS.
GOAT ORDER XXXXXXXXX
I sold a pair of Yeezy Boost 350 V2 'Earth' size 9.5 on GOAT's platform for $266.50. GOAT then sends you a prepaid shipping label to use and drop off via UPS shipping locations. I followed the instructions and dropped off at a UPS authorized AccessPoint location - Aria Printing & Shipping, XXXXX Mission Blvd, Fremont, CA XXXXX.
Upon receiving my shipment, GOAT claims sneakers were missing. No photo evidence were provided, just an email. They also claimed the box appears not to have been tampered with, though GOAT employee thefts have occurred before. I contacted Aria Printing and Shipping and they confirmed that the package they received was 4 pounds, indicating shoes were indeed inside the box. Through correspondence with GOAT, I let them know what Aria told me so the theft must have happened somewhere along the transit - possibly UPS employee theft as this is a common occurrence with sales to GOAT/StockX. I requested GOAT to file a claim with UPS as the shipping label was under their company and I cannot. GOAT claims UPS won't let them file a claim because it was not dropped off at a UPS only store, even though I followed their instructions and picked a spot located on the UPS website's drop off locations.
GOAT is putting the onus on me to file a claim with UPS but since the label was under their company, I am unable to do anything. They are not willing to work with me to settle this and have absolved themselves from this case, leaving me to eat the cost of the shoes (retail $220 + tax).
I have attached my email correspondence with GOAT.
At the very least, I expect to get the full value of the shoes back, *** or to have them file a claim with UPS and get it back for me. I followed their process and their instructions only to have my shoes stolen, either during transit or at their facility. I should be covered for this loss.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operational team reached out to you.
Unforutney, you dropped the shoes off at an authorized UPS Access Point location.
We did indeed reach out to UPS regarding this issue and we are unable to file a missing package claim with UPS because it was never in their possession.
We have exhausted all of our resources to file a claim with the courier. Please contact UPS or the pace you dropped the package off at directly to resolve this matter.
Moving forward please ensure that you drop-off future packages at UPS Store locations in case of the unfortunate event that a similar mistake should happen again.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the directions sent by GOAT, of which I have a copy. Here are the directions below:
"Thank you for confirming your sale. You're a few steps away from earning ***
Three Easy Steps
1. Click here to print your prepaid, pre-addressed shipping label
2. Package your sneakers in a standard cardboard box (do not ship sneakers using only the shoebox)
3. Attach the label and drop it off with the courier that corresponds with the shipping label. Based on the assigned courier, please use your courier's designated store to ensure tracking is updated on time. *Staples and other third-party mail and ship service centers no longer update tracking when scanning packages.
How to find your nearest UPS Drop off Point
To find your nearest UPS Drop off Point, please visit:
***
Select your country and input your street address, city, or zip/postal code.
Check the box that reads "Find a Drop Off Location".
Click 'Find' to view the UPS Drop off Points near you.
Ship by Saturday, February 29, 2020. Failure to do so will result in an auto cancellation and review of your seller account."
No where did GOAT say you cannot use an authorized UPS Access Point, as these locations are in the UPS drop down list. Their own instructions led to this situation so I believe they must be held liable. This is the most important issue at hand. The business provided instructions that led to a situation where they claim they are not liable for.
They claim UPS never had possession yet if you check tracking number, 1Z3YYXXXXXXXXXXXXX, it went through the whole logistics chain. Considering the system is designed to use GOAT's shipping label and to follow their instructions, GOAT must be held responsible for the gaff. Additionally, if they want to avoid future liability, maybe they should indicate and state in clear language that it must be dropped off at UPS stores. It doesn't look like GOAT wants to take any responsibility nor prevent it from happening again and this could very much hurt future customers like me.
Hi there,
Thank you for getting back to us.
Please do note that we are sharing information form UPS as to why your claim was denied.
Unfotuenlty, GOAT does not have any control over UPS claims and if they decide a claim will be opened or not.
We do always advise when you agree to become a seller to only use UPS official stores to avoid issues like this.
At this time we are unable to assist any further, Please contact UPS or the pace you dropped the package off at directly to resolve this matter.
Moving forward please ensure that you drop-off future packages at UPS Store locations in case of the unfortunate event that a similar mistake should happen again.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
UPS has said they will refund GOAT, please let me know when you receive the refund. They did not provide any proof, however. They just told me over the phone.
Hi there,
Thank you for getting back to us.
Please reach out to us directly so the appropriate department are able to assist.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I am not getting any type of response from the support team.
I have been, for the last month, sending in request for Goat to fix my account because at the present moment I cannot use my goat credits to buy shoes. I either get no response to my request or they say they are ending my request to another department and they will fix it but they have not fixed it yet. I would cash out the goat credits if I could but since it was part of a return I cannot. Attached is a picture of the message I get when trying to buy shoes. the problem is not with my card because I have bought shoes on here before with the same card and I had no problems and I have tried different cards and get the same message.
Just let me buy the shoes I want and store credit for the difference if the shoes increase in price.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
Thanks for your patience, we apologize for the delay, at this time we do see a member of our payments team reached out to you.
Unforutney, you were unable to provide additional payment verification so we could not process your orders.
If you attempt to make a purchase, please use a method of payment you are able to verify and let us know if you have any problems. All orders are subject to review so your next order may require verification. If that happens, please check your email and respond to any requests for verification. Please be patient with us as we confirm that everything is okay on your account. We apologize for any inconvenience this may have caused. Thanks for being a GOAT customer!
Goats customer service is very dodgy and fraud like. Their policy's amass fraudulent techniques in order to get the customer money.
Goats customer service is very dodgy and fraud like. Their policy's amass fraudulent techniques in order to get the customer money. I ordered an item and the seller quickly accepted it but its been two days and they have not shipped the item. Goat Policy is the sellers have 3 hours to accept the offer or its cancelled. So A seller can accept an offer and wait days just to ship it. This shows the seller gets the money and the buyer has to wait months for the shoes. What kind of processes sis this ? I could not even cancel my order.
Please fix this fraud like policy as I will never use this site again.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has updated you to our policy for seers and cancellation policy.
All sellers are given three business days to ship to us. Unfortunately, your order was already confirmed therefore you are not able to cancel any longer.
You are able to locate our purchase information below:
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Inputted banking number that is 1 digit off of my actual banking account number and GOAT says they don't know where my money is.
So I had just noticed that my Account number for my ACH direct deposit was incorrect by 1 digit.
I have had multiple deposits go into the wrong account number and I just figured out that it was incorrect because I realized that the money was not in my account even though it was marked complete.
I have multiple transactions that have had this issue.
The first transaction was dating back from 12/11/2019.
The incorrect account number ends in *** and the correct account number is ***.
I will list the transactions below that have the incorrect account number.
12/11/2019 - ***
02/04/2020 - ***
02/06/2020 - ***
02/18/2020 - ***
02/27/2020 - ***
03/02/2020 - ***
03/03/2020 - ***
When I contacted GOAT, they advised me to contact my bank, but my bank stated that they never received any deposit under my name from GOAT. They also stated that even if it was sent to an incorrect account number, but the correct routing number, that it would still bounce back to GOAT and that the payment would not processes due to so many conflicting factors. They also stated that this would never happen and that GOAT would have the money back in their account through braintree.
GOAT replied to my issue with phone screenshots of their processor app that says that my deposit was deposited and said that it was "no longer in GOAT's possession".
I HEAVILY doubt that the bank would allow the processor to continue with this transaction because the account number is incorrect.
This is the first time I've had such an issue with GOAT and was an avid seller since the platform launched. It's concerning given how this situation is handled
I would like my money from all the transactions that were put under the incorrect account number. The money that was rejected due to the nature of the ACH deposit.
Document Attached***
I have contacted my bank, Bank of America, and that they stated that they are unable to even utilize the "ACH Trace ID" to do any investigation because it isn't connected to their system. Bank of America and guaranteed me that all of the deposits, even if 1 digit was mistyped or 1 digit was switched around, would have bounced back to the payment provider.
GOAT has consistently ignored my messages since the 5th of March. Bank of America's ACH consultant has provided me with information that it 100% did bounce back to their provider and that Dwolla/GOAT would have received notification that it was bounced back.
*** from GOAT has ignored my messages and I would like this case solved ASAP.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, in this case, we have not gotten any funds bounced back to us.
We would advise contacting your bank as the earnings are no longer in GOAT's possession.
We have provided screenshots that include Transaction ID for the transfers. Please provide your bank with the Transaction ID's so that they are able to assist you. The screenshots will have all the information needed to get the money back to your account.
Unfortunately, we are unable to further assist as the transfer was successful from our side and the funds are no longer in our possession.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
THE ORDER WAS ACCPETED ON FEB,21. BUT I DOESNT RECEIVE IT YET.
I BOUGHT A PAIR OF SHOES GAINED BEFORE RELEASING, WHICH WAS ON FEB,21. HOWEVER, NOW,MAR,4, I HAVEN'T RECEIVED IT YET. THEREFORE, I REQUIRE TO CANCEL THIS ITEM. BUT NOBODY REPLIED TO ME WHEN I REFER THIS REQUIREMENT.
I WANNA CANCEL THIS ORDER.
nobody replies to me after I require to cancel this order
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
The release date of your sneaker is on 02/29/2020 and the seller was able to ship it to GOAT for authentication on 02/25/2020 which was prior to the release date. Since the seller needs to ship the sneaker first to us for authentication, the order arrived at GOAT warehouse on Wednesday 03/04/2020 it was shipped out immediately after authentication.
Once again we do apologize for any delays.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As you say, the relase date was on FEB.29. The reason that I had ordered this item on Feb.21 as special item is that I wanna get it before releasing instead of delaying. Noemally, the seller should ship this item to goat on Feb.25, however, this item has been shipped to Goat on Mar.4. Whatever the shipping issue the seller causes, I do not accept that the seller shipped to GOAT on Mar.4, where I can buy this item after releasing again. This is his fault, not mine. I do not stand that I paid for his problem. I do nothing except returning, is it unreasonable?
Hi there,
Than you for getting back to us, we are sorry this was not the answer you were hoping for, we do not control how long it takes the courier to deliver to us once it has been shipped.
Please note that you agreed to our return policy at the time of checkout, and pre-released items are not eligible for return.
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any GOAT Storage items, any items listed as "Final Sale" on the checkout page, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases. For more information, please view our Purchases and Returns Policy here.
https://www.goat.com/returns
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Aa you said:" we do not control how long it takes the courier to deliver to us once it has been shipped." Does it mean that it can be shipped to Goat weeks later even months later, furthermore, 1 year later without any restrictions? On FEB.21, I had ordered this item and this item has been shipped. Normally, it should be shipped on FEB.25, but this item shipped to Goat on Mar.4, extending 1 week. I believe the Goat Platform and therefore, I ordered pre-released item on Goat. However, Goat does not have any protection for buyer, where there is no more restriction for sellers. Is there a question whether I pay for seller's fault? I am sorry that I cannot stand that I pay for his fault. In addition, does special item have special return or canceling policy, instead normal policy?
ordered a pair of sneakers, paid $120. and NEVER RECEIVED the shoes.
The company says they will not reimburse me bc the USPS claims they delivered.
Screenshot XXXX-XX-XX at 9.28.09 AM.jpeg
I (my daughter) purchased the sneakers online and I NEVER RECEIVED them.
I am have been to my local post office, UPS office and spent HOURS trying to either get the shoes OR MY MONEY BACK!!!
Tue, Feb 25, 9:29 AM (8 days ago) to me
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a previous missing package claim we were unable to assist with under a different name but the same email- We could not file a claim as we cannot be liable for orders delivered to Surepost.
We do see an additional order you are having issues with, with information you do not recognize. At this time our team is looking further into the issue and investigate with the courier.
If you have any questions or concerns please reach out to our support team directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
My daughter ordered the shoes for me from her account: ***
If GOAT is responsible for selling the shoes, collecting my money... then they need to take responsibility for HOW the package gets to the customer... no?
The USPS seems to be the party who left she shoes on the "front" porch of a large NYC building... Anyone with ANY sense would never do that!
GOAT needs to follow up w their delivery carrier(s) and either have the carrier reimburse me OR THEY NEED TO REIMBURSE ME FOR NONDELIVERY OF ITEM PAID FOR>
Isn't that the best business practice for a company that makes thousands of dollars selling sneakers?!
Their complete lack of taking responsibility in this case is very troubling.
And the fact that they have not responded to my MANY emails is also just bad PR.
Please help me to recover my money or I would gladly accept another pair of sneaker... since I shelled out $120. and got nothing but stress for it!!
Thank you so much.
Document Attached***
My daughter ordered the sneakers for me.
I never received them. Only after calling UPS was I directed to the USPS who claim to have delivered to the "front porch" of my large NYC building. NO ONE with ANY sense would leave a box at the door... or even the lobby in my building with notifying the customer that the package would be left there. THIS IS NYC!!
GOAT takes no responsibility whatsoever.... though they took my orderA ND my money with NO problem. $$$
They are responsible for getting the product to the customer... or at least following up with their delivery service(s) and holding them responsible. no??
GOAT sells thousands of sneakers and makes LOTS of money. I ordered from them trusting that I would give them money and I would receive what I paid for. This has been a stressful, frustrating situation.
They should replace the shoes with another pair OR reimburse me.... This is very bad PR and bas business practice.
Thank you so much for your help with this matter.
Hi there,
Thank you for getting back to us.
In regards to your previous missing package claim we were unable to assist with as this was passed off from UPS to be delivered with Surepost, you will have to settle this was the courier.
In regards to your recent missing order, our team has reached out to you for verification or your account information, please get back to them directly so we are able to further assist.
If you have any questions or concerns please reach out to our support team directly.
I ordered/bought a pair of shoes that I did not receive. My emails are no longer getting answered.
On feb17,2020 I purchased a pair of jordans(black cats) size 11 that I haven't received. Order #XXXXXXXXX.
I used my Visa card, Which cost after taxes *** I have emailed Goat concerning my ordered but I am no longer getting a reply back. UPS says
Goat never shipped the packed out. UPS tracking # 1ZXXXXXEXXXXXXXXXX.
I would love to get a full refund of the *** I spend with the business. Or a 25-50% percent off my next purchase
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing package.
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow a few business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer service reps wint give me an answer. It's been two weeks!
It's been 2 weeks. My card has been charged. Their customer service reps refuse to give me an answer regarding my order. They are a third party sneaker selling service. Once they receive the shoe from the seller they are supposed to verify it and ship it to the buyer. The sellers shoes were shipped to GOAT over a week ago! I ask them what's going on with my order and I get a different rep everytime giving me the run around through email. First they said I would receive a response in 48 hours because the person verifying found an issue. 48 hours passes and I get another rep telling me I need to wait 5 more days now. At that point it would almost be a month since I ordered! At this point I am fed up and just want my money back. They refuse to respond to my request. They dont even have a phone number I can call and inquire about my order! Horrible business practices.
I want my money back immediately.
Hi there,
Thank you for reaching out to GOAT.
We do not see any current orders you have reached out to us for.
If you are still having any issues please reach out to our support team directly so we can assist!
(The consumer indicated he/she ACCEPTED the response from the business.)
The GOAT app & website will not allow me to purchase items, and when I emailed customer service about this, I got no response. It's been a week.
Back in December I bought yeezys that I ended up returning *** with shipping). I get a store credit of *** which is missing *** of the original *** payment. That's flag #1. I then try to purchase a shirt with my store credit, I connect my credit card, and now it's saying "oops your payment can't be processed." Okay. I try using another card. same message. There's no reason for the message when both cards have enough funds & match up with address & name. I email GOAT looking forward to a response within 2-3 business days as claimed in the website, and it's been over a week. Still no answer, just an email saying my feedback has been sent and is waiting an answer. This is not my first experience with GOATs customer service being absolutely trash.
I am looking forward to getting the rest of my store credit *** from a *** return (of which they only credited *** and a response as to why my payments are not processing!
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, it appears that the order number that you provided us is associated with a different profile. The GOAT Credit was refunded to the account that was associated with the order.
For security purposes, we are unable to provide you with details about the associated account. Please check to see if you have another account.
Lastly, we are unable to transfer GOAT Credit from one account to another. You will need to access this account in order to use the GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!