Items verified but still haven't shipped after a week.
I ordered (two) pair of shoes
2.19.20
Sku XXXXXXXXX
Order number # XXXXXXXXX
2.20.20
Sku XXXXXXXXX
Oder number # XXXXXXXXX
Both of these orders have been authenticated 4 days ago, I reached out to a specialist about the order and told them that it's been three days and the package still hasn't been dropped off to the carrier they emailed me back within a few minutes and told me that it was just authenticated and that in a few days if everything goes good the package will be getting sent off. So I waited. two days later the package still hasn't been sent off so I called the carrier and asked the carrier are there any updates the carrier stated that the shipping label was created over a week ago and it's weird that the package still hasn't been dropped off to the facility so I needed to contact the shipper I contacted GOAT again about both orders yet no one has attempted to get back to me and let me know what's going on. For (2) pair of shoes I received (4) tracking numbers one with DHL and another with UPS nether companies have the packages.
Desired Outcome
I would like to know when my item are being dropped off for delivery and witch shipping company it's actually dropping the package off since I was giving two different tracking numbers with two different companies.
Customer Response
• Feb 28, 2020
Document Attached
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regard to your delayed orders.
We did have to reach out to UPS to locate your orders.
We are happy to see that UPS updated the tracking for both orders for you and they were successfully delivered.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I bought Jordan sneakers for my son . They came ripped , creased and obviously not the real thing as stated . They are not leather , poor quality :(
Trying to return these sneakers has become a project . Unanswered phone calls and emails . I put 140 on a American Express card and I will also call them to help with situation . I want this company to be accountable. Sitting here with a crying child who got garbage !
Desired Outcome
I want my money back. This company gets such poor results and reviews it should be investigated
Goat Response
• Feb 28, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We have taken a look an unable to find any contacts from the information used to reach out here.
We advise reaching out to us directly with your order information so a member of our support team can further asssit.
Goat.com cash out fraud
Saturday 2/22/2020 notification that cash was available. 2 part verification no verification code. Emailed Goat. Sunday Goat texted, delete and reinstall. That did nothing. Monday Goat texted, Will prioritize could take 48 hours. Tuesday, nothing. Now working on Wednesday. The 2 part verification is being used as gate keeper software and is completely unnecessary. They send a 6 digit code to the phone sitting in your hand. Then you can only transfer cash out to a PayPal or bank account you already selected.
Desired Outcome
Delivery of funds (cash out, payment due).
Customer Response
• Feb 29, 2020
Goat updated their software at the end of January. From the complaints on play store the update has all sorts of bug. At this time I believe this complaint is not valid.
Customer Response
• Mar 02, 2020
After deleting and reinstalling the app several time over the course of a week. I finally got the app to work correctly. the problem was with the software update and has been resolved. Thank you for the help.
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your missing package.
You were requested to fill out a written statement and provide additional documents so we can open an investigation with the courier and our insurance company.
You have updated us that you are unwilling to provide this to us, unfortunately, we are unable to move forward unless these are provided.
Please reach out to us directly if you decide you would like to provide us with this information.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
No funds allowed to be cashed in
I sold two pairs of trainers to goat in the past couple of weeks, they received the items on time as promised, my mobile telephone number changed in the meantime and I informed the goat team regards this, they are refusing to change my phone number on my account so that I can cash out the money for my trainers I sold them, nearly 300 dollars , I email and email them and all I get back if I am lucky is a smarmy email saying ' stop emailing your slowing down the process' all they have to do is change my mobile number on my account as it won't let me do this myself, once this is done I can get a verification number to my new number for security purposes and then withdraw the funds in my account , this has been going on back and forth now for nearly two weeks it's totally ridiculous, I just want the money I am owed and I will never ever use this company again .
Desired Outcome
I need all my funds asap into my bank account or PayPal, my mum we needs to be changed by goat asap tondo this , I have waited more than long enough for this to happen.
Goat Response
• Mar 04, 2020
Thanks for reaching out in regards to your account change on GOAT. We are sorry to hear your concerns.
A member of our payments team reached out to you in regards to an account change.
We apologize for the delay as we do have a specialized team that handles account changes as it is sensitive information that needs to be secure for our users.
At this time I do see that they have updated your account successfully.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 04, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry it's not good enough, in order to get my money our of your company I had to purchase a very expensive item and pay even more money, on top of that was an extremely high postage charge , this is all due to your lack of response to my agonising email after email which fell on deaf ears , I'm sorry but it's just not good enough and this matter has really left me out if pocket and short of money , basically I should not be forced to purchase from your company in order to get my money out of your account I should have simply been allowed to cash in straight away.
Goat Response
• Mar 05, 2020
Hi there,
Thank you for getting back to us.
Again, we do take the security of all our GOAT users seriously, therefore, we do have specialized teams who handle these types of requests.
We are sorry for any inconvenience of our delayed response.
ordered shoes from goat *** still waiting on refund.
ordered shoes from goat for *** January 30.They canceled my order and said my refund will be processed in 7 to 10 days its its currently February 24th they won't respond to emails and messages through app.
Desired Outcome
I just want my money
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to the shipment of your order.
Our payments team reached out via email for verification. Unfortunately, since we did not receive verification, we canceled your order.
Due to additonal payment information needed, we never processed the charge for Order #XXXXXXXXX. This means that the funds were never taken out of your account. The transaction is processed as a reversal and not a refund. In this situation, the transaction never left your account and is basically put back onto your account as a reversed payment. Please check your bank statements.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I was trying to mail a return to them but mailed the incorrect package to their facility. I am trying to have this pkg sent back to me.
I had placed an order for shoes order# ***. They allow 3 days to return the product for a refund. I requested the refund label on 2/7/20. Returned the package on 2/10/20. I was returning two packages that day and mistakenly put the label on my other pkg which contains $350 worth of *** dresses. *** contacted me to let me know they received shoes instead of the dresses. That merchant did send me back the shoes, However I am trying to get these dresses back so I can send them to ***. I contacted Goat on 2/17/20 to have advise them on what occurred. They do not have a phone number or direct email address. The only way to reach them is by opening up a case on their website. I was told that the warehouse was aware of the issue and they would keep a lookout for my package. This was a return so thr pkg would be received as a return. I have Responded through their case system on an update but have not heard back from anyone. I have attached a copy of the tracking number which shows the package being delivered on February 12 at 12:31 PM.I just would like the package returned back to me since it is worth a lot.
Desired Outcome
I would like my package mailed back to me.
Goat Response
• Feb 28, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to the incorrect return.
I am happy to see that you have provided the necessary information to have this returned.
They will be following up shortly with any additional needed confirmation and information.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Customer Response
• Feb 28, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I am thankful that they have reached out to me. A representative named *** sent me a waiver to sign to have the merchandise sent back to me and to explain the company's legality information. However,I am still waiting for the invoice to be sent to me via Paypal so I can pay the requested *** return fee. I hope to hear from them early next week and looking forward to resolving this matter.
Goat Response
• Mar 12, 2020
Hello,
Thank you for the update.
Please be sure to direct any further concerns or issues to our support team directly
Customer Response
• Mar 13, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received my package. I don't ever plan on doing business with this merchant again but happy to have received my package returned.
I am trying to change my phone number on my goat account and I sent a email last week and no respond by now.
I sold seveal pairs of shoes on goat and trying to get my money out. But I need to change my phone number, by sending a request to goat team, there is no respond since last week .
Desired Outcome
Contract me and help me with the issue.
Goat Response
• Feb 27, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our payments team reached out to you in regards to an account change.
We apologize for the delay as we do have a specialized team that handles account changes as it is sensitive information that needs to be secure for our users.
At this time I do see that they have updated your account successfully.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I'm filing this complaint because I tried several times in resolving my refund issue. My account has been closed and my refund has not been returned.
***
Purchase date: 1/13/2020
Delivery: 1/17/2020
Refund (store credit): ***
They already kept *** and credit me back ***
Product return date: 1/19/2020
*** total purchase. I paid 2 payments of *** so far
I purchased through Afterpay which they are still trying to collect money from me. I returned the merchandise back to the company, which in this case I was returned via store credit. I asked that my account be closed because I was not satisfied with there customer service. I asked how will my store credit be released either back to me or back to Afterpay. Noone responded. I'm at the point where I will be seeking legal actions and filing a lawsuit.
Desired Outcome
I would like an adjustment or refund be made to Afterpay since I was told once my account is closed I can no longer reopen it. If that's the case, the company should not keep the merchandise and my money. So I'm paying on a product I do not have in my custody.
Goat Response
• Mar 11, 2020
Our Return Policy explicitly states that all refunds are processed as a GOAT credit, less the cost of shipping, to be used towards a future order. As a one time courtesy however, your refund for this order was returned to your original form of payment and your account was successfully deactivated, per your request.
If you have any other questions or concerns at this time, please don't hesitate to contact our support team directly for additional assistance.
I placed a order on *** shoes validated on *** would ship on *** but still have not shipped but now I was told courior dely but the never shiped
I place an order on *** shoes authinticated on *** per a email I got from them it would ship on *** I checked friday and had not shipped I have been checking the tracking number and item has not shipped . I after that I checked this morning it it says shipment dely by courier but they never even shipped accourding to their response the up until yesterday still had not shipped and I have email again with out reponse mean will im stuck paying for shoes I do not have.
Desired Outcome
U need to get the shoes or a refund
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the shipment of your order.
Upon checking your order, it seems that the package shipped out to you and tendered to a UPS driver.
The UPS tracking has failed to scan and the shoes are currently missing in transit. We have gone ahead and flagged your address with UPS to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
At this time we do ask that you reach out to our support team directly for any inquires, rest assured we will update you once we have heard back from UPS with any updates.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 04, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Zero Stars I ordered shoes from them on the 7th of February 2020 its the 25th still no shoes they told me to wait 2 day until ups updates their website to track the shoes? I will never order shoes from them agin
Do not order from here!! Placed an order for a birthday gift in men's instead of women's... tried to exchange and was repeatedly advised of the 3day return policy however, I'm not returning, only exchanging. Would give them 0 stars but system wouldn't leave review if I didn't select 1 star. Don't order from here!
I have not received my shoes within the timeframe promised, even though they were pre-authenitcated.
I ordered the shoes on 2/16/20 and was supposed to receive the shipment within 4-5 business days. I paid extra to get them here faster, as it was an option because it was pre-authenticated. This means that they did not have to work with a seller, but already had the shoes on hand. All they had to do is ship it to me. I never got a confirmation on it being shipped out and have yet to receive my order. It is now 2/21/20 and my item has still not been shipped.
Desired Outcome
I would like to receive my order within the next 5 business days.
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the shipment of your order.
Due to a transit issue, there was a slight delay in delivery. We initiated a search for the package and we were able to locate it with UPS.
At this time we do see that this was successfully delivered to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 05, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a pair of shoe at Sunday, 16/2/2020. The seller doesn't make a shipment in time and GOAT doesn't respond to all my emails.
I ORDERED A PAIR OF SHOE AT SUNDAY 16/2/2020 WITH ORDER NUMBER #XXXXXXXXX. IT'S BEEN 5 BUSINESS DAYS AND THE SELLER DOESN'T MAKE A SHIPMENT TO GOAT!!!. THEY SAID THE FIRST SELLER FAILD TO SHIP IN TIME AND THEY WERE ABLE TO LOCATE A NEW SELLER!!!. BUT IT WAS STILL THE SAME!!!. THE NEW SELLER DOESN'T MAKE A SHIPMENT TO GOAT IN TIME!!!. THEY OFFER ME A REFUND BUT THEY NEVER GAVE ME AN UPDATE HOW'S GOING!!!. THIS IS A FRAUD!!!. JUST GIVE ME MY SHOE OR A REFUND!!!. THIS COMPANY HAS TO SHUT!!!.
Desired Outcome
I WANT MY SHOE OR JUST GIVE ME A REFUND!!!. YOU'RE NOT PROFESSIONAL ON THIS!!!. YOU IGNORING THE CUSTOMER EMAIL WHEN THEY HAVE AN ISSUE!!!. JUST GIVE ME THE *** SHOE OR A REFUND!!!. THIS IS ABSOLUTELY A FRAUD!!!.
Customer Response
• Feb 21, 2020
Document Attached
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your concern.
I have taken a look into your refund and I do see that this was successfully processed on our end .
â??I do apologize for any miscommunication, please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I need my phone number changed so I can cash out.
I just sold 5 pair of shoes and when I went to cash out I couldn't do so because they sent a code to my old phone number. I sent a few emails to goat on 2/18/20 and they replied saying to give them 48hours to change. Well nothing has been changed yet. They have no phone number. All they have to do is change my phone number and I will be able to cash out.
Desired Outcome
To change my phone number on my account so I can cash out.
Goat Response
• Feb 29, 2020
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your concerns.
Again, we apologize for the delay as a very specialized team handles all sensitive account information, we apologize for the delay.
We do see that a member of our payments team was able to reach out to you.
We appreciate you verify your information and have now updated your account with your new phone number.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 03, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
They did fix the problem it just took a couple weeks
I would give a negative star if it would allow. How is this company able to stay in business!! This is ludacrist. My daughter made the mistake of ordering a pair of shoes from Goat last year. The entire process was a nightmare and the shoes had to be returned. Tried to use the credit a couple of months ago-still a nightmare! We had not received any information(once again) about the order placed 2 months ago. My daughter has reached out - no response. NEVER again!
Made a purchase and attempted to cancel minutes later. Companies cancellation policy is vague. I was not allowed to cancel my order.
I placed an order and contacted the company (via email) to change my order to a different size sneaker. Then was told that they didn't have to power to change the size of the shoe. So then I sent another email requesting to cancel the order. I was told that the purchase could be canceled and in order to do so I should follow the steps to cancel. I made several attempts to find the "cancel order" option in my order details it was not an option. I sent another email informing them that I didn't have an option to do so. I contacted the company relentlessly detailing my specific issue with the app. and attached images that showed that I was not given an option to cancel my order even though it was within the companies 3 hour window. Every time I sent a help email I was told that I could cancel the order myself. Then several hours later I was told "Since this purchase was for a pre-verified item under the Instant Ship program, orders are confirmed almost instantaneously and we are unable to cancel at this time." This was not the case as I checked the progress of the item and it showed that the order was "ordered" and that the next step in the process was the verification. I continue the contact the company via email and was given the run around to no avail. I placed the order on Wednesday February 19th at 6:09 pm. The GOAT order #***. This was for a sneaker model # ***
Old Skool 'Rosewood' - Size US 7.5 M. I used credit card to pay for the item.
This has been a horrible ordeal with a company that seems to have no morals in setting specific practices that support their customers.
Desired Outcome
I would like to cancel this order and have my money refunded.
Customer Response
• Feb 20, 2020
Document Attached
Goat Response
• Feb 27, 2020
Hi there,
Thank you so much for reaching out to GOAT, I am sorry to hear that this size didn't work out for you.
I do regret to inform you that due to our platform we are not able to offer size changes after an order has been placed. Each sneaker comes from an individual seller who are all independent of each other who set their own pricing which varies on variables such as the size of an item
In regards to canceling an order, you are only able to cancel an order if the seller has not confirmed your order on their end of after 3 hours the order has been placed, whichever comes 1st.
In this case, if you were unable to locate a cancel button, the seller had already confirmed your order and wa preparing it to be shipped, therefore it could no longer be canceled.
You are able to return by following the process below and placing a new order for another size with your return GOAT credit, once it arrives to you.
You can request a return in the app for any eligible Order by going to the Profile tab (last icon on navigation) Orders (top right) Tap Order Request Return. If you ordered on the web, please respond back to this email with your order number for help initiating the return.
We accept returns on New In Box, New No Box and GOAT Clean shoes that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or any used items. All purchases of special items are FINAL SALE.
You have 3 days to request a return from the date you received your sneakers. Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you an site credit (GOAT credit) to use on future purchases, except as otherwise determined by GOAT in its sole and reasonable discretion.
For a copy of our full return policy, please visit
Ordered product, returned product have confirmation it was delivered back to Company. Company refuses to refund.
See attached item. I ordered 9.5 women's air-force one, I received size 7.5 women's shoe. In my package there was a return label which I immediately sent back to return label in box. I contacted company GOAT there was delay in response, first rep I informed I immediately sent back she said we would wait for my order. The next rep emails me oh we do not put return labels in our package reach out to ups. I reach out to UPS they agree to investigate which shows goat headquarters received the package. The will not refund or investigate despite UPS telling them it was delivered to GOAT headquarters. Afterpay has agreed to reach out to GOAT a affiliated company. Afterpay also tells me GOAT is refusing to refund me. If goat packaged my product who put that label in there? 200 dollars and I one received the wrong order and now they will not refund me when this is clearly and operational issue with GOAT company.
***
Dec 27, 1:42 PM PST
I selected 9.5 women's and received 7.5 w shoe. Order summary says 9.5w. Shoes and box say 7.5 w. I returned shoes with shipping label that was in the box. Can I please get the correct order that you guys told me I would get. How long will this process take?
***
Sun, Dec 29, 2019, 6:43 PM
to GOAT
I do apologize I only took a picture of outside box and I mailed shoe back to return label that was inside of box. I was a bit frustrated because it says you guys verify these things. I blame myself because I should have checked before wrapping them. Do not know where this leaves the process.
*** (GOAT)
Dec 30, 10:02 AM PST
Hey ***,
We apologize for the inconvenience, once your order is received we will issue you a full refund.
Thanks,
*** Service Specialist GOAT
Desired Outcome
I want the company to one communicate with me as the customer instead of ignoring the problem at hand. I want them to find my product that was signed for at GOAT dock. No one has truly investigated this problem. How did he product have a tracking number, UPS has investigated tracked the package back to GOAT headquarters. When i initally reported the problem, GOAT never once said let us populate the return label. That was told to after speaking with other GOAT reps after my first goat rep. My problem is, if they packaged this product and they say they do not put shipping labels in the box which my box had a return shipping label in box. Who put a return shipping label in the box that comes back to GOAT headquarters but now its somehow disappeared? Who in this company GOAT is doing fraudulent work. I didn't find out GOAT Address until UPS agreed to investigate and it all came back to the GOAT company. I did not know the address therefore i wouldn't have known what address to send back the package too, i did not generate a label i used the label that was in the box i received the product in. So how can UPS investigate but GOAT has been a very non helpful company as far as customer service. I am a manager for a company, we investigate we handle problems at hand. GOAT has basically said you are on your own... DESPITE THE FACT SOMEONE IN THE COMPANY COULD BE DOING WRONG TOWARDS CUSTOMERS. Common sense .... who could have put a shipping label in my box to GOAT headquarters? hmmm the company not once has tried to solve this. GOAT will not communicate with me.
Customer Response
• Feb 24, 2020
Document Attached
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing return.
Your refund was processed on our end
Your funds should be returned to the original method of payment you used for your purchase.
You will see the funds post to your account within 3-10 business days.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Order place 1/31/2020 No shoes no refund no response it's 2/21/2020 Just auto replays stating my order is Escalated. UPS link to no order shipped yet
On 1/31/202O placed a order for Jordan 9 blue racer followed up after 10 days told my order would be escalated. Emailed 11 different times no replay just Auto message today is 2/21 and still no replay . Site states 7/10 day's the 2/11 would of been 7 days 2/14 10 business day's we are at 14 business days with the holiday .
Desired Outcome
I would either like my order shipped a reply or my money back
Goat Response
• Feb 27, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regard to clarification of your item being shipped to us.
We apologize for the delay as we were experiencing a very high volume of requests.
We did see that the seller was unable to ship your order in time, our system automatically will try to find a replacement seller for the same price.
We were unable to do so, therefore, a full refund was issued to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered shoes and never received them and they won't give me a refund!
HORRIBLE HORRIBLE HORRIBLE!!! Ordered shoes on the 10.18 and requested these to be shipped on 12.11 but I never received them! They informed me on 19.13 that they would file a complaint with their insurance company and I would receive my refund within 14 days, it's been TWO months and still no refund!! Now they tell me they filled a claim with the courier which is a completely different story! And the worst part is that they inform you in small letters that if you don't check with them on the status they will assume the problem is solved and you will not receive your refund! So I'm checking with them on a weekly basis just receive a reply with zero updates by this customer service guy who apparently can't be bothered with helping you actually resolve the issue! These shoes cost 400 dollars!!!!! Save yourself a lot of headache and use a different vendor!!
Desired Outcome
I want a full refund as I never received the item I ordered
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing package.
At this time we are waiting for UPS to conclude their investigation.
We have uploaded the need documents for UPS to review your claim. Unfortunately, we are unable to issue any refunds until the claim is approved.
Please work with our team directly for updates regarding your claim, rest assured we will reach out once we have heard back from UPS.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Items verified but still haven't shipped after a week.
I ordered (two) pair of shoes
2.19.20
Sku XXXXXXXXX
Order number # XXXXXXXXX
2.20.20
Sku XXXXXXXXX
Oder number # XXXXXXXXX
Both of these orders have been authenticated 4 days ago, I reached out to a specialist about the order and told them that it's been three days and the package still hasn't been dropped off to the carrier they emailed me back within a few minutes and told me that it was just authenticated and that in a few days if everything goes good the package will be getting sent off. So I waited. two days later the package still hasn't been sent off so I called the carrier and asked the carrier are there any updates the carrier stated that the shipping label was created over a week ago and it's weird that the package still hasn't been dropped off to the facility so I needed to contact the shipper I contacted GOAT again about both orders yet no one has attempted to get back to me and let me know what's going on. For (2) pair of shoes I received (4) tracking numbers one with DHL and another with UPS nether companies have the packages.
I would like to know when my item are being dropped off for delivery and witch shipping company it's actually dropping the package off since I was giving two different tracking numbers with two different companies.
Document Attached
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regard to your delayed orders.
We did have to reach out to UPS to locate your orders.
We are happy to see that UPS updated the tracking for both orders for you and they were successfully delivered.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I bought Jordan sneakers for my son . They came ripped , creased and obviously not the real thing as stated . They are not leather , poor quality :(
Trying to return these sneakers has become a project . Unanswered phone calls and emails . I put 140 on a American Express card and I will also call them to help with situation . I want this company to be accountable. Sitting here with a crying child who got garbage !
I want my money back. This company gets such poor results and reviews it should be investigated
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We have taken a look an unable to find any contacts from the information used to reach out here.
We advise reaching out to us directly with your order information so a member of our support team can further asssit.
Goat.com cash out fraud
Saturday 2/22/2020 notification that cash was available. 2 part verification no verification code. Emailed Goat. Sunday Goat texted, delete and reinstall. That did nothing. Monday Goat texted, Will prioritize could take 48 hours. Tuesday, nothing. Now working on Wednesday. The 2 part verification is being used as gate keeper software and is completely unnecessary. They send a 6 digit code to the phone sitting in your hand. Then you can only transfer cash out to a PayPal or bank account you already selected.
Delivery of funds (cash out, payment due).
Goat updated their software at the end of January. From the complaints on play store the update has all sorts of bug. At this time I believe this complaint is not valid.
After deleting and reinstalling the app several time over the course of a week. I finally got the app to work correctly. the problem was with the software update and has been resolved. Thank you for the help.
Never received item will not issue credit
Refund
Refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your missing package.
You were requested to fill out a written statement and provide additional documents so we can open an investigation with the courier and our insurance company.
You have updated us that you are unwilling to provide this to us, unfortunately, we are unable to move forward unless these are provided.
Please reach out to us directly if you decide you would like to provide us with this information.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
No funds allowed to be cashed in
I sold two pairs of trainers to goat in the past couple of weeks, they received the items on time as promised, my mobile telephone number changed in the meantime and I informed the goat team regards this, they are refusing to change my phone number on my account so that I can cash out the money for my trainers I sold them, nearly 300 dollars , I email and email them and all I get back if I am lucky is a smarmy email saying ' stop emailing your slowing down the process' all they have to do is change my mobile number on my account as it won't let me do this myself, once this is done I can get a verification number to my new number for security purposes and then withdraw the funds in my account , this has been going on back and forth now for nearly two weeks it's totally ridiculous, I just want the money I am owed and I will never ever use this company again .
I need all my funds asap into my bank account or PayPal, my mum we needs to be changed by goat asap tondo this , I have waited more than long enough for this to happen.
Thanks for reaching out in regards to your account change on GOAT. We are sorry to hear your concerns.
A member of our payments team reached out to you in regards to an account change.
We apologize for the delay as we do have a specialized team that handles account changes as it is sensitive information that needs to be secure for our users.
At this time I do see that they have updated your account successfully.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry it's not good enough, in order to get my money our of your company I had to purchase a very expensive item and pay even more money, on top of that was an extremely high postage charge , this is all due to your lack of response to my agonising email after email which fell on deaf ears , I'm sorry but it's just not good enough and this matter has really left me out if pocket and short of money , basically I should not be forced to purchase from your company in order to get my money out of your account I should have simply been allowed to cash in straight away.
Hi there,
Thank you for getting back to us.
Again, we do take the security of all our GOAT users seriously, therefore, we do have specialized teams who handle these types of requests.
We are sorry for any inconvenience of our delayed response.
ordered shoes from goat *** still waiting on refund.
ordered shoes from goat for *** January 30.They canceled my order and said my refund will be processed in 7 to 10 days its its currently February 24th they won't respond to emails and messages through app.
I just want my money
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to the shipment of your order.
Our payments team reached out via email for verification. Unfortunately, since we did not receive verification, we canceled your order.
Due to additonal payment information needed, we never processed the charge for Order #XXXXXXXXX. This means that the funds were never taken out of your account. The transaction is processed as a reversal and not a refund. In this situation, the transaction never left your account and is basically put back onto your account as a reversed payment. Please check your bank statements.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I was trying to mail a return to them but mailed the incorrect package to their facility. I am trying to have this pkg sent back to me.
I had placed an order for shoes order# ***. They allow 3 days to return the product for a refund. I requested the refund label on 2/7/20. Returned the package on 2/10/20. I was returning two packages that day and mistakenly put the label on my other pkg which contains $350 worth of *** dresses. *** contacted me to let me know they received shoes instead of the dresses. That merchant did send me back the shoes, However I am trying to get these dresses back so I can send them to ***. I contacted Goat on 2/17/20 to have advise them on what occurred. They do not have a phone number or direct email address. The only way to reach them is by opening up a case on their website. I was told that the warehouse was aware of the issue and they would keep a lookout for my package. This was a return so thr pkg would be received as a return. I have Responded through their case system on an update but have not heard back from anyone. I have attached a copy of the tracking number which shows the package being delivered on February 12 at 12:31 PM.I just would like the package returned back to me since it is worth a lot.
I would like my package mailed back to me.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to the incorrect return.
I am happy to see that you have provided the necessary information to have this returned.
They will be following up shortly with any additional needed confirmation and information.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
(The consumer indicated he/she DID NOT accept the response from the business.)
I am thankful that they have reached out to me. A representative named *** sent me a waiver to sign to have the merchandise sent back to me and to explain the company's legality information. However,I am still waiting for the invoice to be sent to me via Paypal so I can pay the requested *** return fee. I hope to hear from them early next week and looking forward to resolving this matter.
Hello,
Thank you for the update.
Please be sure to direct any further concerns or issues to our support team directly
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received my package. I don't ever plan on doing business with this merchant again but happy to have received my package returned.
I am trying to change my phone number on my goat account and I sent a email last week and no respond by now.
I sold seveal pairs of shoes on goat and trying to get my money out. But I need to change my phone number, by sending a request to goat team, there is no respond since last week .
Contract me and help me with the issue.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our payments team reached out to you in regards to an account change.
We apologize for the delay as we do have a specialized team that handles account changes as it is sensitive information that needs to be secure for our users.
At this time I do see that they have updated your account successfully.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I'm filing this complaint because I tried several times in resolving my refund issue. My account has been closed and my refund has not been returned.
***
Purchase date: 1/13/2020
Delivery: 1/17/2020
Refund (store credit): ***
They already kept *** and credit me back ***
Product return date: 1/19/2020
*** total purchase. I paid 2 payments of *** so far
I purchased through Afterpay which they are still trying to collect money from me. I returned the merchandise back to the company, which in this case I was returned via store credit. I asked that my account be closed because I was not satisfied with there customer service. I asked how will my store credit be released either back to me or back to Afterpay. Noone responded. I'm at the point where I will be seeking legal actions and filing a lawsuit.
I would like an adjustment or refund be made to Afterpay since I was told once my account is closed I can no longer reopen it. If that's the case, the company should not keep the merchandise and my money. So I'm paying on a product I do not have in my custody.
Our Return Policy explicitly states that all refunds are processed as a GOAT credit, less the cost of shipping, to be used towards a future order. As a one time courtesy however, your refund for this order was returned to your original form of payment and your account was successfully deactivated, per your request.
If you have any other questions or concerns at this time, please don't hesitate to contact our support team directly for additional assistance.
I placed a order on *** shoes validated on *** would ship on *** but still have not shipped but now I was told courior dely but the never shiped
I place an order on *** shoes authinticated on *** per a email I got from them it would ship on *** I checked friday and had not shipped I have been checking the tracking number and item has not shipped . I after that I checked this morning it it says shipment dely by courier but they never even shipped accourding to their response the up until yesterday still had not shipped and I have email again with out reponse mean will im stuck paying for shoes I do not have.
U need to get the shoes or a refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the shipment of your order.
Upon checking your order, it seems that the package shipped out to you and tendered to a UPS driver.
The UPS tracking has failed to scan and the shoes are currently missing in transit. We have gone ahead and flagged your address with UPS to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
At this time we do ask that you reach out to our support team directly for any inquires, rest assured we will update you once we have heard back from UPS with any updates.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
Zero Stars I ordered shoes from them on the 7th of February 2020 its the 25th still no shoes they told me to wait 2 day until ups updates their website to track the shoes? I will never order shoes from them agin
Do not order from here!! Placed an order for a birthday gift in men's instead of women's... tried to exchange and was repeatedly advised of the 3day return policy however, I'm not returning, only exchanging. Would give them 0 stars but system wouldn't leave review if I didn't select 1 star. Don't order from here!
I have not received my shoes within the timeframe promised, even though they were pre-authenitcated.
I ordered the shoes on 2/16/20 and was supposed to receive the shipment within 4-5 business days. I paid extra to get them here faster, as it was an option because it was pre-authenticated. This means that they did not have to work with a seller, but already had the shoes on hand. All they had to do is ship it to me. I never got a confirmation on it being shipped out and have yet to receive my order. It is now 2/21/20 and my item has still not been shipped.
I would like to receive my order within the next 5 business days.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the shipment of your order.
Due to a transit issue, there was a slight delay in delivery. We initiated a search for the package and we were able to locate it with UPS.
At this time we do see that this was successfully delivered to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a pair of shoe at Sunday, 16/2/2020. The seller doesn't make a shipment in time and GOAT doesn't respond to all my emails.
I ORDERED A PAIR OF SHOE AT SUNDAY 16/2/2020 WITH ORDER NUMBER #XXXXXXXXX. IT'S BEEN 5 BUSINESS DAYS AND THE SELLER DOESN'T MAKE A SHIPMENT TO GOAT!!!. THEY SAID THE FIRST SELLER FAILD TO SHIP IN TIME AND THEY WERE ABLE TO LOCATE A NEW SELLER!!!. BUT IT WAS STILL THE SAME!!!. THE NEW SELLER DOESN'T MAKE A SHIPMENT TO GOAT IN TIME!!!. THEY OFFER ME A REFUND BUT THEY NEVER GAVE ME AN UPDATE HOW'S GOING!!!. THIS IS A FRAUD!!!. JUST GIVE ME MY SHOE OR A REFUND!!!. THIS COMPANY HAS TO SHUT!!!.
I WANT MY SHOE OR JUST GIVE ME A REFUND!!!. YOU'RE NOT PROFESSIONAL ON THIS!!!. YOU IGNORING THE CUSTOMER EMAIL WHEN THEY HAVE AN ISSUE!!!. JUST GIVE ME THE *** SHOE OR A REFUND!!!. THIS IS ABSOLUTELY A FRAUD!!!.
Document Attached
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your concern.
I have taken a look into your refund and I do see that this was successfully processed on our end .
â??I do apologize for any miscommunication, please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I need my phone number changed so I can cash out.
I just sold 5 pair of shoes and when I went to cash out I couldn't do so because they sent a code to my old phone number. I sent a few emails to goat on 2/18/20 and they replied saying to give them 48hours to change. Well nothing has been changed yet. They have no phone number. All they have to do is change my phone number and I will be able to cash out.
To change my phone number on my account so I can cash out.
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your concerns.
Again, we apologize for the delay as a very specialized team handles all sensitive account information, we apologize for the delay.
We do see that a member of our payments team was able to reach out to you.
We appreciate you verify your information and have now updated your account with your new phone number.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
They did fix the problem it just took a couple weeks
I would give a negative star if it would allow. How is this company able to stay in business!! This is ludacrist. My daughter made the mistake of ordering a pair of shoes from Goat last year. The entire process was a nightmare and the shoes had to be returned. Tried to use the credit a couple of months ago-still a nightmare! We had not received any information(once again) about the order placed 2 months ago. My daughter has reached out - no response. NEVER again!
Made a purchase and attempted to cancel minutes later. Companies cancellation policy is vague. I was not allowed to cancel my order.
I placed an order and contacted the company (via email) to change my order to a different size sneaker. Then was told that they didn't have to power to change the size of the shoe. So then I sent another email requesting to cancel the order. I was told that the purchase could be canceled and in order to do so I should follow the steps to cancel. I made several attempts to find the "cancel order" option in my order details it was not an option. I sent another email informing them that I didn't have an option to do so. I contacted the company relentlessly detailing my specific issue with the app. and attached images that showed that I was not given an option to cancel my order even though it was within the companies 3 hour window. Every time I sent a help email I was told that I could cancel the order myself. Then several hours later I was told "Since this purchase was for a pre-verified item under the Instant Ship program, orders are confirmed almost instantaneously and we are unable to cancel at this time." This was not the case as I checked the progress of the item and it showed that the order was "ordered" and that the next step in the process was the verification. I continue the contact the company via email and was given the run around to no avail. I placed the order on Wednesday February 19th at 6:09 pm. The GOAT order #***. This was for a sneaker model # ***
Old Skool 'Rosewood' - Size US 7.5 M. I used credit card to pay for the item.
This has been a horrible ordeal with a company that seems to have no morals in setting specific practices that support their customers.
I would like to cancel this order and have my money refunded.
Document Attached
Hi there,
Thank you so much for reaching out to GOAT, I am sorry to hear that this size didn't work out for you.
I do regret to inform you that due to our platform we are not able to offer size changes after an order has been placed. Each sneaker comes from an individual seller who are all independent of each other who set their own pricing which varies on variables such as the size of an item
In regards to canceling an order, you are only able to cancel an order if the seller has not confirmed your order on their end of after 3 hours the order has been placed, whichever comes 1st.
In this case, if you were unable to locate a cancel button, the seller had already confirmed your order and wa preparing it to be shipped, therefore it could no longer be canceled.
You are able to return by following the process below and placing a new order for another size with your return GOAT credit, once it arrives to you.
You can request a return in the app for any eligible Order by going to the Profile tab (last icon on navigation) Orders (top right) Tap Order Request Return. If you ordered on the web, please respond back to this email with your order number for help initiating the return.
We accept returns on New In Box, New No Box and GOAT Clean shoes that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or any used items. All purchases of special items are FINAL SALE.
You have 3 days to request a return from the date you received your sneakers. Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you an site credit (GOAT credit) to use on future purchases, except as otherwise determined by GOAT in its sole and reasonable discretion.
For a copy of our full return policy, please visit
Ordered product, returned product have confirmation it was delivered back to Company. Company refuses to refund.
See attached item. I ordered 9.5 women's air-force one, I received size 7.5 women's shoe. In my package there was a return label which I immediately sent back to return label in box. I contacted company GOAT there was delay in response, first rep I informed I immediately sent back she said we would wait for my order. The next rep emails me oh we do not put return labels in our package reach out to ups. I reach out to UPS they agree to investigate which shows goat headquarters received the package. The will not refund or investigate despite UPS telling them it was delivered to GOAT headquarters. Afterpay has agreed to reach out to GOAT a affiliated company. Afterpay also tells me GOAT is refusing to refund me. If goat packaged my product who put that label in there? 200 dollars and I one received the wrong order and now they will not refund me when this is clearly and operational issue with GOAT company.
***
Dec 27, 1:42 PM PST
I selected 9.5 women's and received 7.5 w shoe. Order summary says 9.5w. Shoes and box say 7.5 w. I returned shoes with shipping label that was in the box. Can I please get the correct order that you guys told me I would get. How long will this process take?
***
Sun, Dec 29, 2019, 6:43 PM
to GOAT
I do apologize I only took a picture of outside box and I mailed shoe back to return label that was inside of box. I was a bit frustrated because it says you guys verify these things. I blame myself because I should have checked before wrapping them. Do not know where this leaves the process.
*** (GOAT)
Dec 30, 10:02 AM PST
Hey ***,
We apologize for the inconvenience, once your order is received we will issue you a full refund.
Thanks,
*** Service Specialist GOAT
I want the company to one communicate with me as the customer instead of ignoring the problem at hand. I want them to find my product that was signed for at GOAT dock. No one has truly investigated this problem. How did he product have a tracking number, UPS has investigated tracked the package back to GOAT headquarters. When i initally reported the problem, GOAT never once said let us populate the return label. That was told to after speaking with other GOAT reps after my first goat rep. My problem is, if they packaged this product and they say they do not put shipping labels in the box which my box had a return shipping label in box. Who put a return shipping label in the box that comes back to GOAT headquarters but now its somehow disappeared? Who in this company GOAT is doing fraudulent work. I didn't find out GOAT Address until UPS agreed to investigate and it all came back to the GOAT company. I did not know the address therefore i wouldn't have known what address to send back the package too, i did not generate a label i used the label that was in the box i received the product in. So how can UPS investigate but GOAT has been a very non helpful company as far as customer service. I am a manager for a company, we investigate we handle problems at hand. GOAT has basically said you are on your own... DESPITE THE FACT SOMEONE IN THE COMPANY COULD BE DOING WRONG TOWARDS CUSTOMERS. Common sense .... who could have put a shipping label in my box to GOAT headquarters? hmmm the company not once has tried to solve this. GOAT will not communicate with me.
Document Attached
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing return.
Your refund was processed on our end
Your funds should be returned to the original method of payment you used for your purchase.
You will see the funds post to your account within 3-10 business days.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Order place 1/31/2020 No shoes no refund no response it's 2/21/2020 Just auto replays stating my order is Escalated. UPS link to no order shipped yet
On 1/31/202O placed a order for Jordan 9 blue racer followed up after 10 days told my order would be escalated. Emailed 11 different times no replay just Auto message today is 2/21 and still no replay . Site states 7/10 day's the 2/11 would of been 7 days 2/14 10 business day's we are at 14 business days with the holiday .
I would either like my order shipped a reply or my money back
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regard to clarification of your item being shipped to us.
We apologize for the delay as we were experiencing a very high volume of requests.
We did see that the seller was unable to ship your order in time, our system automatically will try to find a replacement seller for the same price.
We were unable to do so, therefore, a full refund was issued to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered shoes and never received them and they won't give me a refund!
HORRIBLE HORRIBLE HORRIBLE!!! Ordered shoes on the 10.18 and requested these to be shipped on 12.11 but I never received them! They informed me on 19.13 that they would file a complaint with their insurance company and I would receive my refund within 14 days, it's been TWO months and still no refund!! Now they tell me they filled a claim with the courier which is a completely different story! And the worst part is that they inform you in small letters that if you don't check with them on the status they will assume the problem is solved and you will not receive your refund! So I'm checking with them on a weekly basis just receive a reply with zero updates by this customer service guy who apparently can't be bothered with helping you actually resolve the issue! These shoes cost 400 dollars!!!!! Save yourself a lot of headache and use a different vendor!!
I want a full refund as I never received the item I ordered
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing package.
At this time we are waiting for UPS to conclude their investigation.
We have uploaded the need documents for UPS to review your claim. Unfortunately, we are unable to issue any refunds until the claim is approved.
Please work with our team directly for updates regarding your claim, rest assured we will reach out once we have heard back from UPS.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!