goat is saying the shoes I sold them are replicas . I bought them personally from authorized Nike retailer and even sent them the original receipt.
So I sold a pair of space jam Jordan 11s to goat . They emailed me saying they are replicas when I am 100% positive they are not because I bought the shoes myself in person at an authorized Nike retailer the day they released. I even sent them the original receipt because I had the same problem on another pair they "supposedly" authenticated so I decided to send them the receipt this time so there was no issues on there end. There authentication team Is lousy as ***. I just hope they are not trying to switch out the shoes I sent them with another pair that could possible be replicas. I have heard multiple stories from people saying they do this to there sellers. So frustrated with them at this point that I don't think I will be using them for there services anymore .
Desired Outcome
I am not seeking any type of resolution because they are just going to email me the same type of email in the exact same wording as they would do there other customers . I just hope when I get my shoes back from them that they are the exact same pair I sent them . I will be checking them thoroughly to make sure
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, after an inspection of the sneakers, our specialists had noted many inconsistencies between the overall shape, construction, and materials used within the sneakers in comparison to authentic retail pairs. As we are unable to justify these inconsistencies should the buyer write in to complain/ask, we will not be able to accept these for sale and have refunded the buyer.
We do see that you have requested that these are shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Recently purchased a pair of shoes from them and they were stated as new. Upon arrival they had a gummy/paste on the shoe that does not come off.
Problem Date:2/28/2020
Purchase Date: 2/19/2020
Name of shoe: Nike Adapt 2.0 NBA ASG 2020
Order #: XXXXXXXXX
Sales rep: *** N
Payment amount: *** Total
Payment Method: Card
Issue: I purchased these shoes thru GOAT on the date listed above and upon arrival I open up the box and found that there was a gummy/paste stuck to the side of the left shoe.(Pics attached). When I purchased the shoe on the website they were listed as new not new with defects. Contacted GOAT right away by opening up a dispute thru there app. I spoke with *** N(pics of communication attached) on there app and he stated that upon review by the verification team they did realized that they were not in the pristine condition that I was expecting. At that point I should of been contacted to verify that I still wanted these and if I would of been contacted I would have declined these shoes. *** N offered me a $40 goat credit and keeping the shoes. That is not an offer I accepted because I again bought shoes I was expecting to be new with no defects and that was not what I received. Explained that to *** N and he responded back saying I could return these and be refunded the total price minus shipping costs and they would still allow me to keep the *** GOAT credit for a total (by my calculations) of *** in GOAT credit. I do not want to purchase anything from this company again. When a issue is noticed by the verification team on shoes that are suppose to be brand new and I do not get informed about it is wrong business practice. This whole incident could of been avoided if I was informed.
Only acceptable outcome: I want to be refunded my original purchase price including taxes of $464.40 to my original form of payment.
Desired Outcome
Only acceptable outcome: I want to be refunded my original purchase price including taxes of *** to my original form of payment.
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operations team reached out to you.
We are sorry about your concerns, the issues you are pointing out can be attributed to inconsistencies in the manufacturing process. It's important to note that these sneakers were produced in large quantities, so manufacturing defects do commonly appear on most pairs (i.e. excess glue, stitching, construction, paint, etc.) as no pair of sneakers will be perfect. This is not a sign of the sneakers being unauthentic, but rather just inconsistencies in the manufacturing process.
We did offer you GOAT credit for the shoes as a gesture of goodwill, unfortunately, you did wish to return the shoes as advised would be accepted for a standard return, and the additional credit given to you was able to be kept.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Waiting on Shipment update.
I had purchased a pair of Yeezys on 2/25/20, got a tracking # 2/26/20. Was told the tracking would be 4-6 business days. I have reached out a couple times and have been getting the run around. UPS has advised that they have not received the item and all I have is a tracking number with no ETA, not moving nothing. I just want what I paid for and a understanding of what is going on. I turned around and purchased another pair of shoes and paid 25 extra dollars for next day and that has not updated either. I want what I paid for!
Desired Outcome
I want a update on my shoes as far as when will they be here.
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the delay in your order.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I am happy to see that your order was successfully delivered to you.
***
Once again we do apologize for any delays.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Complete Lack of Response When Looking to Update Phone Number on Existing Account.
On 2/11/20 I requested to update my phone number, as several areas of the app require two-factor authentication, and I failed to update my number on a shoe app when I moved and switched to a new local number. I received a prompt response from a *** requesting additional information, which I provided within 15 minutes of receiving the request. He responded almost immediately saying it had been escalated and I should receive a response within 48 hours. It has now been 21 days and I have heard nothing back. The lack of response is incredibly frustrating for something that should not take more than a day to do.
I purchased the Yeezy 700 analog, never received the shoe and wasn't offered a full refund.
I purchased the Yeezy 700 analog on 2/23/2020. I didn't receive the order. Instead I received a different pair of sneakers that were completely different and a different size. I contacted GOAT, after a week of back and forth and incompetent email responses. The company offered a site credit after making me responsible for sending the incorrect order back to them.
I deserve a full refund to my original form of payment at the least. Hold your employees accountable.
Desired Outcome
I would like a full refund to my original form of payment ASAP. I didn't make the mistake.
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operations team reached out to you.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
Upon checking your order, it seems that the package shipped out to you and tendered to a UPS driver on 03/06/2020.
On March 8th, we started an investigation with the courier & the reason for the delay was that your order was missorted by them & it got delayed within their mailing network. It eventually made its way to their sorting facility & it is currently en route to your mailing address.
I have provided the tracking information so you can track your order.
***
If you have any other questions or concerns, please reach out to our support team directly.
I ordered INFANT shoes off of Goat and I received something completely different.
I ordered infant shoes top 3 air Jordan's and received size 11 red roshes MEN shoes how does that even get confused I have the email and there app that I ordered the infant shoes I need the correct shoes by Thursday. This is absolute ridiculousness. They need a customer service phone #. I reached out to them an they are not replying
Desired Outcome
I want them to exchange these size 11 all red roshe Men shoes for my infant top 3 air Jordan's I ordered. And I need them here with there expedited shipping one day. This is not my fault
Goat Response
• Mar 14, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. We did provide you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $59.16 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming weekend!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
I CANT CASHOUT MY MONEY OR USE TO BUY ANY SNEAKERS IN THE GOAT APP
I have sold 2 pairs of sneakers
First 1/24/20 second 2/17/20
And I was trying to cashout and I couldn't because goat need to text you a code verification to your cellphone and I had change my number. So I send an email with all my information and the old and new number and all I get is an emails saying they working on it . So I have send more than 50 emails . And even send a DM on the goat Instagram account and I couldn't get any body to help me out
So I decided to use those credits to purchase a pair of sneakers and I cant use it for some reason saying I need to check my address or debit card # and. I did. And all I get is an error and nothing happen . To this point. I told them im going to file a complaint through the court
Desired Outcome
I want to be able to cash out my money or use it on buying a pair of sneakers
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account change.
We apologize for the delay as we have a specialized team that takes care of all sensitive changs for the security of our users.
We do see they were able to verify the information you provided and complete your request
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold a product through GOAT's platform to a buyer. GOAT damaged my product, canceled the sale, and refuses to ship the product to me unless I pay.
Most of the relevant info will be in the pdfs of the emails I have had with GOAT that will be attached. To summarize: I had sold a pair of shoes through GOAT's online marketplace to a buyer. My product was shipped to GOAT, so they can authenticate the shoes before completing the purchase and sending the shoes to the buyer. I was notified that the shoes I had sent had a stain. I have not touched the shoes since I bought them originally through retail and took pictures for GOAT so I can sell them on their platform. They informed the buyer and they cancelled the sale. I knew right away it was impossible for this damage to come on my end. It looks as if their employee who authenticates the shoes had gotten food or something on my shoes while they checked them out and took pictures. I demanded for the shoes to be fixed/cleaned and sent back to me. GOAT has refused to cover the damages and has stated that I can only receive back the shoes if I pay them for the shipping. Not only did they ruin my sale of over $300, but they now want me to spend my money to receive my property which they damaged. I have repeatedly requested they fix the damage and return the shoes to me and have refused to pay anything to them. I have requested to speak with a supervisor, but they have not gotten back to me with the appropriate response time or an equivalent response time as their other representatives. I am attaching all of my emails and their pictures of my damaged shoes. They have also not sent me the pictures I had submitted to them originally to list the product. These pictures should show my undamaged shoes. I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself. I refuse to give them any of my money. I no longer trust this company and will not do any future business with them.
I have realized moments before submitting that I can only include 1 attachment. I have a total of 4 attachments to submit. I hope to hear from someone so I can submit all 4. I will submit they primary one now. Thank you.
Desired Outcome
I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself.
Customer Response
• Feb 29, 2020
Document Attached***
Here are all 4 pdfs I wanted to attach to the original complaint submission.
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support has team reached out to you in regards to your item.
We can confirm that the shoes were received with the stain. Please refer to the photos that have been sent to you in regards to this order.
Due to the stain found on the shoes, we are no longer able to advertise the shoes as brand new.
All decisions made by our verification team are final.
Thanks in advance for your understanding, you will have the option to ship the item back to you or put it on consignment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 14, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
They replied with the exact kind of reply they have replied with multiple times already. Once again, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and they continue to not acknowledge this request. They ask me to contact them directly, yet they haven't replied to my most previous direct contact. GOAT's customer service is proving that they must be completely inept. At this point at appears that they are trying to steal from me.
Goat Response
• Mar 17, 2020
Hi there,
Thank you for getting back to us.
We do apologize this is not the outcome you were hoping for.
We will be standing by our verification decision to not accept this item as it was received with issues.
Please note that we have camera footage at each warehouse to ensure verification and shipping of products are done correctly.
You can either put your shoe on consignment or choose to have the item shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 18, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
ONCE AGAIN, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I WANT MY PROPERTY BACK AND I WILL NOT PAY FOR THIS TO BE DONE. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and THEY CONTINUE TO NOT ACKNOWLEDGE THIS REQUEST. They claim to have camera footage of their verification process, but they do not provide any evidence of this and have not suggested that they have reviewed such footage. It still seems apparent to me that they are trying to steal from me as they are still making absolutely no effort to correct their mishandling of my property.
this company GOAT who sells online/ shoes through there app, has poor customer service of not responding back, also has taken my ***
I order a pair of shoes on Feb 10th at 1035am,at 4:44pm on same date I received a email from GOAT stated order was cancel, due to bank issue and that 160.00 was charged back to GOAT CREDIT. I emailed back a request to resolved issue, REP Francesca Hernandez REPLIED and stated that I needed to contact my bank to get a 5 digit code to finish the order for *** Which I did and also got the needed code. now since then I've been trying to locate on there website where to enter the dam code, the link they sent me didn't help either. since then I've emailed there constantly with no responds from them. now there have my 160.00 credit that I can't even *** used.
Desired Outcome
my money back
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments have team reached out to you in regards to your order.
Unfortunately, your original order was canceled because you did not respond to our request for verification. We have issued a refund back to the original form of payment
Your account is currently on hold pending verification but the hold has been removed. If you attempt to make a purchase, please use a method of payment you are able to verify and let us know if you have any problems. Again, all orders are subject to review so your next order may require verification. If that happens, please check your email and respond to any requests for verification. We apologize for any inconvenience this may have caused.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Terrible customer service, terrible policies. They don't care about their customers. Horrible reputation on Revdex.com. And I can see why
First of all, customer service is TERRIBLE. There is no phone number, only online form submission that takes more than 48 hours for them to respond. And when they do respond they're unprofessional, don't listen, and are no help. I ordered only once and will never order from here again. I ordered a pair of shoes, just one, supposedly brand new, but arrived dirty and broken. After a very very long wait for delivery, I was very disappointed in the shoes condition. So as any normal person would do I wanted to return for refund. But their polices are also TERRIBLE. First policy is return policy, they take a big chunk of your money for shipping costs and want to refund as credit for future purchases.. that is terrible. Another terrible policy is when they do approve a return they e-mail you a shipping label and have only 3 days to ship it before it's too late. And the return label didn't arrive in my primary inbox, instead it arrived in my spam so me going crazy waiting for the e-mail notification my 3 day window was closing. So between the customer service, quality of the purchase, and return process.. it is not unusual for me not to want to purchase from this company ever again. So why in the world would they think its okay for my refund to be credit for future purchases?? I want my refund to original payment method minus $20 for shipping costs, Which in 2020 is ridiculous to not have free shipping. Horrible experience with this company and if I do not receive my refund to my original payment source then it'll will be a waste of money because I don't want business with them ever again.
Desired Outcome
Refund to original payment method, NOT CREDIT
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order your order.
We have taken a look into your order and we do see it was returned back to us.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the condition of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Please do kindly note if there were any issues a return would have no been honored.
We are sorry that these did not work out, at this time your return and refund has been processed to your account per our return policy, in the future, we highly advise waiting for us to get back to you so you can provide the necessary information needed to investigate any issues.
If you have any other questions or concerns, please feel free to reach out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 13, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Na
I give them 0 starts or -1 stars. Seems like goats response teams messages are computer generated, very generic and probably are exactly the same they send to their other users . Will never shop or sell to them again . I sold them a pair of space jam 11s which I bought myself at foot action and also included the original receipt . They are now telling me that the shoes are replicas. Either they are trying to swap my shoes out with fakes or there authentication team sucks . Buyers and sellers beware . They are actually worse than stockx and this whole time I thought stockx was the worse company
Goat is a absolutely disgusting and inefficient! I placed an order for new UNC to Chicago Jordans but instead Goat sent a cardboard box containing old kid's Jordans in a different model. I have been unable to receive a refund nor contact anyone from GOAT to resolve the matter.
I orderd a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I ordered a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I've used goat in the past and have never had any real issues. Not sure what to do next. I've reached out and have not herd back. I know mistakes happen but this is a big mistake
Desired Outcome
I need my money back. And I'm not paying for shipping to ship these back... hopefully goat will see were the mistake happend and issue me a refund
Goat Response
• Mar 12, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We did provide you with a return label, once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of *** in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming week!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Terrible customer service! Emailed responses are generalized "scripts" that do not help customers!
22 Feb 20 I purchased a pair of new Yeezy 350 V2 Tail Lights from GOAT, order #XXXXXXXXX.
- At first the item was being shipped from DHL. Then a day or so later the shipment method changed to UPS departing from Culver City, CA with an estimated delivery date of 27 Feb 20. I opted to receive notifications from UPS on the status of my delivery but there were no changes from the original "Ready for UPS" status.
- When there was no status changes and I still had not received the shipping confirmation from GOAT I began to get concerned. On 25 Feb 20 I contacted GOAT and requested a status update. A GOAT representative responded very fast and I was assured that my item was authenticated and would be shipped no later than 26 Feb 20.
- Ok, so now it's 27 Feb 20 and the UPS status has not changed and I have not received a shipping confirmation from GOAT or an update on the status of my purchase. I contacted GOAT using the Support link and Twitter. The same representative who "assisted" before Irish sent me a response within 30 mins. It's like they copy/paste from some manual, it's like we never discussed this before. She proceeds to tell me that my item was verified (yea, I know) and that it hasn't been shipped yet (duh). I replied immediately stating that this did not address my concerns and requested that my ticket be escalated. Crickets, nothing heard after that.
I am really frustrated. The lack of transparency! How is that my order has been sitting in CA for over a week and the seller (GOAT) will not tell me why. At this point I would cancel my order, if that was even possible.
Desired Outcome
I am seeking a full explanation of my order status with someone other than Irish. If my order isn't shipped by 28 Feb 20 (and confirmation obtainable from shipping service) I expect a full refund to my original payment method, to include taxes and reimbursement for shipping.
Goat Response
• Mar 12, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
We sincerely apologize for the delay with your GOAT order and are sorry to hear about your shipping experience with this particular package. We expect our shipping partner to provide excellent delivery service to our customers, and we regret that you had an unpleasant experience with this shipment.
We've contacted the courier for an update and we expect your order to be recovered and have the updates reflected in the tracking link within the next 72-96 hours.
As for the credit, it will appear in your profile via the GOAT app. It shows the credit was processed, try logging out and logging back in see to see if that helps.
In the meantime, we kindly ask that you monitor the tracking link and to notify us if it does not update in the next 96 hours (4 days) so that we can provide further assistance:
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This company owes me *** which is in my credits yet I'm unable to cash out cause they will not update my phone number, which they said they would.
They are withholding my money from being cashed out forcing me to use the money owed to me for merchandise on there website. When I contacted them to resolve my issue they told me they would respond within 48hrs they didn't comply with there own terms they gave me I have contacted them multiple times an still ha ent resolved the issue of updating my phone number so that I can receive the money for the item I sold. This company has stolen my money cause they can't resolve my issue and are forcing me to buy products to use the money that is owed. This is a disgrace, so unprofessional
Desired Outcome
Have my phone number updated so that I can cash out the money that's owed to me. I do not want to purchase any products currently an want my money that they made money off of sent to my bank account.
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account.
We sincerely apologize for the delay, as we have a specialized team he reviews and updates sensitive and private information for our users.
We appreciate you verifying your information and have now updated your account with your new phone number.
Please let us know if there is anything else we can assist you with,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 14, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
They updated my info so I can receive my money, for now
I ordered a pair of shoes on 2/12/2020. The order is now deemed "undeliverable" and has been sent back to GOAT. I have not received a refund.
I ordered a pair of Air Force 1 '07 White' sneakers on 2/12/2020 under the order number *** The sneakers reached the UPS Store on 2/25/2020 but we're returned to GOAT and deemed 'undeliverable.' I have yet to receive any information from GOAT nor have I received a refund. I have sent a request to their customer service that supposedly operates 24/7 yet I haven't received a response. Please return my money back.
Desired Outcome
I would like a refund issued back to my card immediately (NOT STORE CREDIT).
Goat Response
• Mar 13, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your order and refund on the 6th of May.
I do apologize for any miscommunication from my colleague, please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Received 2 wrong sized shoes. Incorrect Refund. No Response from Customer Server
I ordered a pair of Sneakers from GOAT on 2/14/20 (ORD#***). However, when I received the sneakers from GOAT, I received one shoe that is a size 9.5, and the other being a size 10.
I was completely furious, as the price of the sneakers had now gone up. However, I reached out to GOAT to get the correct sizing.
Instead of rectifying this issue, by getting me the correct size, they had me send back the sneakers, and they would "refund" me.
Now, here is where the issue comes into play. I send the sneakers back, and the they refund me in GOAT CREDIT. I don't want GOAT Credit, I want the money back that I had initially paid for the sneakers.
And the price had gone up, so I don't want to have to pay the differential to receive the sneakers that I had originally purchased 2 weeks ago.
Then magically a pair is uploaded at the same size, and same price I had paid (Could it be the exact same pair I had JUST returned? I asked...no response!)
However, now they are not responding to my communications on any form of social media, or on my ticket; when I am trying to ask if they could either verify that this would be a new pair, that the error is corrected on, or if they can just process my refund to my original method of payment, as would be most reasonable.
Desired Outcome
I want GOAT to respond to my ticket, and refund me to my original payment method. I no longer want to even purchase the sneakers from them anymore, this is ridiculous, especially when they could have just uploaded the exact same sneakers, and be ready to get over on somebody else!
Goat Response
• Feb 28, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your concern with your shoe.
We are very sorry about this and have honored a refund to your original form of payment for the inconvenience.
Your request has been submitted and the refund should be changed within 24 hours as long as the credit is still available in your account at the time our accounts department processes the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Don't walk away from this place, RUN! This business is running a total scam operation here.
I bought a pair of shoes that I paid extra shipping on, wore them for ONE day and they hurt my feet real bad. I started a return with GOAT, sent them back and they received them on the 12th of the month. It is now the 26th and I heard NOTHING. I emailed yesterday, and they said "can't return used shoes, we can either sell them for you or ship them back and YOU have to pay the return cost" I really wanted to go off on him but instead I'm going to go here to make a complaint. That is RIDICULOUS that you are holding my shoes HOSTAGE and won't let me have them until I pay return shipping. This whole company can go out of business, I hope it does! This is such a horribly run business.
Also, how DARE you not even send any correspondence since the 12th
Desired Outcome
I am seeking either the full refund of what I paid or send me my *** shoes back and YOU pay the shipping.
Goat Response
• Mar 04, 2020
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your return.
Every return is reverified by our team of specialists, our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is received back in the same pristine condition it was shipped to you in.
Unfortunately, our verification team did find signs of use when this was received back to us, therefore we are unable to honor a return as it does violate our return policy.
***
Our team did reach out to you with the below options and photos showing signs of use.
Option A: Consign the sneakers with us. We will re-list the sneakers for you under your account at the original price paid. Once the sneakers sell and the order has been processed, you will receive payment according to GOAT's Fee Policy. You may change the listing price at any time within the app.
Option B: Have the sneakers shipped back to you. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
*** poor. I am not paying to have my shoes shipped back to me. I have already disputed the charge and I will be blasting you on every review website I can.
Thank you so much!!!
Worst company in the entire world
Goat Response
• Mar 12, 2020
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Mar 13, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
It is still a horrible resolution, I refuse to accept it as one.
Goat Response
• Mar 13, 2020
Hi there,
Thank you for getting back to us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Bought 3 pairs of Nike to Goat described as NEW.
The 3 of them are full of defaults (glue, marks..)
Resent them and ask for a full MONEY refund.
Orders placed at Goat are :
I received the 3 pairs and they all have defaults of glue spots \ marks / dirt although orders status described them as NEW.
I resent on the 25 of february the 3 pairs AT MY EXPENSE. Although GOAT return policy states that they should provide me returns labels.
As this company service is not able to provide real NEW shoes, I don t wanna get credits as a refund and go for the same story again and again.
I want full refund of the 3 orders as MONEY. Not credits.
Their return policy is not applicable as they didn't sold me NEW items and were not able to provide me return labels.
They are refusing to refund me MONEY using their return policy as a reference although they adapt it to serve only themselves (ex: return labels)
The shoes are not NEW and the problem have to be seen between them and the sellers that proposed them for sale. I want my money back.
Desired Outcome
I want MONEY refund. Not GOAT credits.
Goat Response
• Feb 28, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your orders.
We appreciate you providing us with photos after our team reviewed your photos and concerns, they updated us that there were not any issues with your orders.
Authentication accuracy is our top priority. Rest assured, every sneaker is authenticated through a rigorous verification process using data and information accumulated from researching and inspecting the intricacies of authentic pairs.
The issues such as glue stains are common as these shoes are mass-produced.
While we are happy to accept a return per our standard return policy, unfortunately, because you are an international buyer we are unable to provide a return label to you.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Customer Response
• Feb 28, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with your answer. All of your positioning is abusive.
1. YOU decide of what is new or not especially when it comes to satisfy your business. Glue, marks and dirt is NOT something NEW. And I did NOT paid overpriced pairs for this level of quality.
2.YOU decide that money magically transform into credits to satisfy your business. In real world, when you get a product that is NOT sold as described, money is sent back. That's it.
3. YOU decide that your shoes are authentic and new to satisfy your business. But no you never provide any sources of authenticity and even with your tons of assets to check, you sell poorly graded shoes as new.
Nothing is « common » in all this. Everything is NOT business and certainly not trustable. Just abuse.
I m sure you can sell your « common » degraded new shoes to someone that don't care.
I want my money back for the 3 orders with a full refund.
S.
Goat Response
• Mar 12, 2020
Hi there,
Thank you so much for getting back to us.
We do apologize but we will be standing by our team of specialized verification of the item.
While we are happy to accept a return per our standard return policy, unfortunately, because you are an international buyer we are unable to provide a return label to you.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Customer Response
• Mar 13, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
GOAT finally had to accept to refund MONEY based on this claim and 2 made at my bank and one case opened in Paypal.
I just don't understand how they can offer credits as refund in 2020. This is just unacceptable and fair. Especially when there is such a lack of quality control which their reason to be.
Moreover, shipping back cost me 121 euros of postage and I had 3 x 85 euros of custom fees. This story cost me 376 euros of taxes and shipping and they have the nerve to NOT refund me 40 dollars on 2 of the 3 orders for the initial shipping. I WILL NEVER ORDER OR RECOMMEND GOAT AGAIN.
I ordered a pair of Air Jordan 6 Retro LTR 'Flint'. Paid for them through Afterpay in full but never received them. GOAT claims shoes were delivered.
I ordered a pair of Air Jordan 6 Retro LTR 'Flint' on 12/19/19. My order number is ***. I paid *** total, which includes *** in tax and *** shipping. They were paid for through Afterpay, which is an installment option where you pay for an item every two weeks interest free in four easy payments. I had to pay in full due to not wanting to mess up my account because I had other orders through them. My tracking number is *** which is provide by UPS, who claims the shoes were shipped on 12/20/19 and delivered to my address on 12/23/19. The issue I have with this is that UPS never knocked on my door, and when I went outside once I received notification that the shoes were delivered, nothing was there. GOAT however claims shoes were delivered via UPS but UPS claims that a file can't be claimed due to me signing to a liability waiver even though I was home the entire day and was awaiting my purchase which was a Christmas gift. So I reached out immediately to GOAT via email and through the app, since there's no hotline to call, on 12/23/19 when I realized what happened. I didn't hear a response back through email until 12/26/19 after the holidays of course. It was basically an automated message asking what was the issue with my order and them asking how they could help. I told them the issue I had and requested a refund due to shoes not being delivered and they said that because I signed a waiver by UPS in which made them non-liable, a claim couldn't be filed through UPS or GOAT. GOAT took me through a series of processes. I emailed my responses to *** the first couple of days. Then my responses were handled by *** who made me fill out an affidavit and it took two weeks after me emailing them with all my information including the affidavit, for *** to email me that GOAT's insurance couldn't do anything and that I should get into contact with my banking institution. Which I did and my credit union told me that because it was a purchase I intended on making that they too couldn't do much about the purchase.
Desired Outcome
I would like either a refund NOT a store credit or the shoes I originally ordered in the same condition and size
Customer Response
• Feb 26, 2020
Document Attached
Goat Response
• Feb 28, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your missing package.
Unfortunately, it appears that you have released UPS from any liability towards your package.
We did reach out to see if there was anything further that could be done for you, and UPS will not approve your claim.
Regrettably, there is not much that we can do on our end at this time since the claim was denied.
You will have to reach out to UPS to figure out the status of your claim and the reason why it was denied
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Customer Response
• Mar 12, 2020
I'm not satisfied with the response Goat gave me. Unless they directly give me a refund. I've contacted UPS and my bank, and they're all saying the same thing, theres nothing they can do. I've exhausted all my resources.
Goat Response
• Mar 14, 2020
Hi there,
Thank you for getting back to us.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your missing package.
Unfortunately, UPS will not approve your claim.
Regrettably, there is nothing further we can offer at this time since the claim was denied by the courier.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
goat is saying the shoes I sold them are replicas . I bought them personally from authorized Nike retailer and even sent them the original receipt.
So I sold a pair of space jam Jordan 11s to goat . They emailed me saying they are replicas when I am 100% positive they are not because I bought the shoes myself in person at an authorized Nike retailer the day they released. I even sent them the original receipt because I had the same problem on another pair they "supposedly" authenticated so I decided to send them the receipt this time so there was no issues on there end. There authentication team Is lousy as ***. I just hope they are not trying to switch out the shoes I sent them with another pair that could possible be replicas. I have heard multiple stories from people saying they do this to there sellers. So frustrated with them at this point that I don't think I will be using them for there services anymore .
I am not seeking any type of resolution because they are just going to email me the same type of email in the exact same wording as they would do there other customers . I just hope when I get my shoes back from them that they are the exact same pair I sent them . I will be checking them thoroughly to make sure
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, after an inspection of the sneakers, our specialists had noted many inconsistencies between the overall shape, construction, and materials used within the sneakers in comparison to authentic retail pairs. As we are unable to justify these inconsistencies should the buyer write in to complain/ask, we will not be able to accept these for sale and have refunded the buyer.
We do see that you have requested that these are shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Recently purchased a pair of shoes from them and they were stated as new. Upon arrival they had a gummy/paste on the shoe that does not come off.
Problem Date:2/28/2020
Purchase Date: 2/19/2020
Name of shoe: Nike Adapt 2.0 NBA ASG 2020
Order #: XXXXXXXXX
Sales rep: *** N
Payment amount: *** Total
Payment Method: Card
Issue: I purchased these shoes thru GOAT on the date listed above and upon arrival I open up the box and found that there was a gummy/paste stuck to the side of the left shoe.(Pics attached). When I purchased the shoe on the website they were listed as new not new with defects. Contacted GOAT right away by opening up a dispute thru there app. I spoke with *** N(pics of communication attached) on there app and he stated that upon review by the verification team they did realized that they were not in the pristine condition that I was expecting. At that point I should of been contacted to verify that I still wanted these and if I would of been contacted I would have declined these shoes. *** N offered me a $40 goat credit and keeping the shoes. That is not an offer I accepted because I again bought shoes I was expecting to be new with no defects and that was not what I received. Explained that to *** N and he responded back saying I could return these and be refunded the total price minus shipping costs and they would still allow me to keep the *** GOAT credit for a total (by my calculations) of *** in GOAT credit. I do not want to purchase anything from this company again. When a issue is noticed by the verification team on shoes that are suppose to be brand new and I do not get informed about it is wrong business practice. This whole incident could of been avoided if I was informed.
Only acceptable outcome: I want to be refunded my original purchase price including taxes of $464.40 to my original form of payment.
Only acceptable outcome: I want to be refunded my original purchase price including taxes of *** to my original form of payment.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operations team reached out to you.
We are sorry about your concerns, the issues you are pointing out can be attributed to inconsistencies in the manufacturing process. It's important to note that these sneakers were produced in large quantities, so manufacturing defects do commonly appear on most pairs (i.e. excess glue, stitching, construction, paint, etc.) as no pair of sneakers will be perfect. This is not a sign of the sneakers being unauthentic, but rather just inconsistencies in the manufacturing process.
We did offer you GOAT credit for the shoes as a gesture of goodwill, unfortunately, you did wish to return the shoes as advised would be accepted for a standard return, and the additional credit given to you was able to be kept.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Waiting on Shipment update.
I had purchased a pair of Yeezys on 2/25/20, got a tracking # 2/26/20. Was told the tracking would be 4-6 business days. I have reached out a couple times and have been getting the run around. UPS has advised that they have not received the item and all I have is a tracking number with no ETA, not moving nothing. I just want what I paid for and a understanding of what is going on. I turned around and purchased another pair of shoes and paid 25 extra dollars for next day and that has not updated either. I want what I paid for!
I want a update on my shoes as far as when will they be here.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to the delay in your order.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I am happy to see that your order was successfully delivered to you.
***
Once again we do apologize for any delays.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Complete Lack of Response When Looking to Update Phone Number on Existing Account.
On 2/11/20 I requested to update my phone number, as several areas of the app require two-factor authentication, and I failed to update my number on a shoe app when I moved and switched to a new local number. I received a prompt response from a *** requesting additional information, which I provided within 15 minutes of receiving the request. He responded almost immediately saying it had been escalated and I should receive a response within 48 hours. It has now been 21 days and I have heard nothing back. The lack of response is incredibly frustrating for something that should not take more than a day to do.
Please update my phone number on file ASAP.
Issue was resolved. Complaint can be disregarded.
I purchased the Yeezy 700 analog, never received the shoe and wasn't offered a full refund.
I purchased the Yeezy 700 analog on 2/23/2020. I didn't receive the order. Instead I received a different pair of sneakers that were completely different and a different size. I contacted GOAT, after a week of back and forth and incompetent email responses. The company offered a site credit after making me responsible for sending the incorrect order back to them.
I deserve a full refund to my original form of payment at the least. Hold your employees accountable.
I would like a full refund to my original form of payment ASAP. I didn't make the mistake.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our operations team reached out to you.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
Upon checking your order, it seems that the package shipped out to you and tendered to a UPS driver on 03/06/2020.
On March 8th, we started an investigation with the courier & the reason for the delay was that your order was missorted by them & it got delayed within their mailing network. It eventually made its way to their sorting facility & it is currently en route to your mailing address.
I have provided the tracking information so you can track your order.
***
If you have any other questions or concerns, please reach out to our support team directly.
I ordered INFANT shoes off of Goat and I received something completely different.
I ordered infant shoes top 3 air Jordan's and received size 11 red roshes MEN shoes how does that even get confused I have the email and there app that I ordered the infant shoes I need the correct shoes by Thursday. This is absolute ridiculousness. They need a customer service phone #. I reached out to them an they are not replying
I want them to exchange these size 11 all red roshe Men shoes for my infant top 3 air Jordan's I ordered. And I need them here with there expedited shipping one day. This is not my fault
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. We did provide you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $59.16 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming weekend!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
I CANT CASHOUT MY MONEY OR USE TO BUY ANY SNEAKERS IN THE GOAT APP
I have sold 2 pairs of sneakers
First 1/24/20 second 2/17/20
And I was trying to cashout and I couldn't because goat need to text you a code verification to your cellphone and I had change my number. So I send an email with all my information and the old and new number and all I get is an emails saying they working on it . So I have send more than 50 emails . And even send a DM on the goat Instagram account and I couldn't get any body to help me out
So I decided to use those credits to purchase a pair of sneakers and I cant use it for some reason saying I need to check my address or debit card # and. I did. And all I get is an error and nothing happen . To this point. I told them im going to file a complaint through the court
I want to be able to cash out my money or use it on buying a pair of sneakers
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account change.
We apologize for the delay as we have a specialized team that takes care of all sensitive changs for the security of our users.
We do see they were able to verify the information you provided and complete your request
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold a product through GOAT's platform to a buyer. GOAT damaged my product, canceled the sale, and refuses to ship the product to me unless I pay.
Most of the relevant info will be in the pdfs of the emails I have had with GOAT that will be attached. To summarize: I had sold a pair of shoes through GOAT's online marketplace to a buyer. My product was shipped to GOAT, so they can authenticate the shoes before completing the purchase and sending the shoes to the buyer. I was notified that the shoes I had sent had a stain. I have not touched the shoes since I bought them originally through retail and took pictures for GOAT so I can sell them on their platform. They informed the buyer and they cancelled the sale. I knew right away it was impossible for this damage to come on my end. It looks as if their employee who authenticates the shoes had gotten food or something on my shoes while they checked them out and took pictures. I demanded for the shoes to be fixed/cleaned and sent back to me. GOAT has refused to cover the damages and has stated that I can only receive back the shoes if I pay them for the shipping. Not only did they ruin my sale of over $300, but they now want me to spend my money to receive my property which they damaged. I have repeatedly requested they fix the damage and return the shoes to me and have refused to pay anything to them. I have requested to speak with a supervisor, but they have not gotten back to me with the appropriate response time or an equivalent response time as their other representatives. I am attaching all of my emails and their pictures of my damaged shoes. They have also not sent me the pictures I had submitted to them originally to list the product. These pictures should show my undamaged shoes. I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself. I refuse to give them any of my money. I no longer trust this company and will not do any future business with them.
I have realized moments before submitting that I can only include 1 attachment. I have a total of 4 attachments to submit. I hope to hear from someone so I can submit all 4. I will submit they primary one now. Thank you.
I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself.
Document Attached***
Here are all 4 pdfs I wanted to attach to the original complaint submission.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support has team reached out to you in regards to your item.
We can confirm that the shoes were received with the stain. Please refer to the photos that have been sent to you in regards to this order.
Due to the stain found on the shoes, we are no longer able to advertise the shoes as brand new.
All decisions made by our verification team are final.
Thanks in advance for your understanding, you will have the option to ship the item back to you or put it on consignment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They replied with the exact kind of reply they have replied with multiple times already. Once again, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and they continue to not acknowledge this request. They ask me to contact them directly, yet they haven't replied to my most previous direct contact. GOAT's customer service is proving that they must be completely inept. At this point at appears that they are trying to steal from me.
Hi there,
Thank you for getting back to us.
We do apologize this is not the outcome you were hoping for.
We will be standing by our verification decision to not accept this item as it was received with issues.
Please note that we have camera footage at each warehouse to ensure verification and shipping of products are done correctly.
You can either put your shoe on consignment or choose to have the item shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
ONCE AGAIN, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I WANT MY PROPERTY BACK AND I WILL NOT PAY FOR THIS TO BE DONE. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and THEY CONTINUE TO NOT ACKNOWLEDGE THIS REQUEST. They claim to have camera footage of their verification process, but they do not provide any evidence of this and have not suggested that they have reviewed such footage. It still seems apparent to me that they are trying to steal from me as they are still making absolutely no effort to correct their mishandling of my property.
this company GOAT who sells online/ shoes through there app, has poor customer service of not responding back, also has taken my ***
I order a pair of shoes on Feb 10th at 1035am,at 4:44pm on same date I received a email from GOAT stated order was cancel, due to bank issue and that 160.00 was charged back to GOAT CREDIT. I emailed back a request to resolved issue, REP Francesca Hernandez REPLIED and stated that I needed to contact my bank to get a 5 digit code to finish the order for *** Which I did and also got the needed code. now since then I've been trying to locate on there website where to enter the dam code, the link they sent me didn't help either. since then I've emailed there constantly with no responds from them. now there have my 160.00 credit that I can't even *** used.
my money back
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments have team reached out to you in regards to your order.
Unfortunately, your original order was canceled because you did not respond to our request for verification. We have issued a refund back to the original form of payment
Your account is currently on hold pending verification but the hold has been removed. If you attempt to make a purchase, please use a method of payment you are able to verify and let us know if you have any problems. Again, all orders are subject to review so your next order may require verification. If that happens, please check your email and respond to any requests for verification. We apologize for any inconvenience this may have caused.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Terrible customer service, terrible policies. They don't care about their customers. Horrible reputation on Revdex.com. And I can see why
First of all, customer service is TERRIBLE. There is no phone number, only online form submission that takes more than 48 hours for them to respond. And when they do respond they're unprofessional, don't listen, and are no help. I ordered only once and will never order from here again. I ordered a pair of shoes, just one, supposedly brand new, but arrived dirty and broken. After a very very long wait for delivery, I was very disappointed in the shoes condition. So as any normal person would do I wanted to return for refund. But their polices are also TERRIBLE. First policy is return policy, they take a big chunk of your money for shipping costs and want to refund as credit for future purchases.. that is terrible. Another terrible policy is when they do approve a return they e-mail you a shipping label and have only 3 days to ship it before it's too late. And the return label didn't arrive in my primary inbox, instead it arrived in my spam so me going crazy waiting for the e-mail notification my 3 day window was closing. So between the customer service, quality of the purchase, and return process.. it is not unusual for me not to want to purchase from this company ever again. So why in the world would they think its okay for my refund to be credit for future purchases?? I want my refund to original payment method minus $20 for shipping costs, Which in 2020 is ridiculous to not have free shipping. Horrible experience with this company and if I do not receive my refund to my original payment source then it'll will be a waste of money because I don't want business with them ever again.
Refund to original payment method, NOT CREDIT
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order your order.
We have taken a look into your order and we do see it was returned back to us.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the condition of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Please do kindly note if there were any issues a return would have no been honored.
We are sorry that these did not work out, at this time your return and refund has been processed to your account per our return policy, in the future, we highly advise waiting for us to get back to you so you can provide the necessary information needed to investigate any issues.
If you have any other questions or concerns, please feel free to reach out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
Na
I give them 0 starts or -1 stars. Seems like goats response teams messages are computer generated, very generic and probably are exactly the same they send to their other users . Will never shop or sell to them again . I sold them a pair of space jam 11s which I bought myself at foot action and also included the original receipt . They are now telling me that the shoes are replicas. Either they are trying to swap my shoes out with fakes or there authentication team sucks . Buyers and sellers beware . They are actually worse than stockx and this whole time I thought stockx was the worse company
Goat is a absolutely disgusting and inefficient! I placed an order for new UNC to Chicago Jordans but instead Goat sent a cardboard box containing old kid's Jordans in a different model. I have been unable to receive a refund nor contact anyone from GOAT to resolve the matter.
I orderd a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I ordered a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I've used goat in the past and have never had any real issues. Not sure what to do next. I've reached out and have not herd back. I know mistakes happen but this is a big mistake
I need my money back. And I'm not paying for shipping to ship these back... hopefully goat will see were the mistake happend and issue me a refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We did provide you with a return label, once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of *** in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming week!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Terrible customer service! Emailed responses are generalized "scripts" that do not help customers!
22 Feb 20 I purchased a pair of new Yeezy 350 V2 Tail Lights from GOAT, order #XXXXXXXXX.
- At first the item was being shipped from DHL. Then a day or so later the shipment method changed to UPS departing from Culver City, CA with an estimated delivery date of 27 Feb 20. I opted to receive notifications from UPS on the status of my delivery but there were no changes from the original "Ready for UPS" status.
- When there was no status changes and I still had not received the shipping confirmation from GOAT I began to get concerned. On 25 Feb 20 I contacted GOAT and requested a status update. A GOAT representative responded very fast and I was assured that my item was authenticated and would be shipped no later than 26 Feb 20.
- Ok, so now it's 27 Feb 20 and the UPS status has not changed and I have not received a shipping confirmation from GOAT or an update on the status of my purchase. I contacted GOAT using the Support link and Twitter. The same representative who "assisted" before Irish sent me a response within 30 mins. It's like they copy/paste from some manual, it's like we never discussed this before. She proceeds to tell me that my item was verified (yea, I know) and that it hasn't been shipped yet (duh). I replied immediately stating that this did not address my concerns and requested that my ticket be escalated. Crickets, nothing heard after that.
I am really frustrated. The lack of transparency! How is that my order has been sitting in CA for over a week and the seller (GOAT) will not tell me why. At this point I would cancel my order, if that was even possible.
I am seeking a full explanation of my order status with someone other than Irish. If my order isn't shipped by 28 Feb 20 (and confirmation obtainable from shipping service) I expect a full refund to my original payment method, to include taxes and reimbursement for shipping.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
We sincerely apologize for the delay with your GOAT order and are sorry to hear about your shipping experience with this particular package. We expect our shipping partner to provide excellent delivery service to our customers, and we regret that you had an unpleasant experience with this shipment.
We've contacted the courier for an update and we expect your order to be recovered and have the updates reflected in the tracking link within the next 72-96 hours.
As for the credit, it will appear in your profile via the GOAT app. It shows the credit was processed, try logging out and logging back in see to see if that helps.
In the meantime, we kindly ask that you monitor the tracking link and to notify us if it does not update in the next 96 hours (4 days) so that we can provide further assistance:
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This company owes me *** which is in my credits yet I'm unable to cash out cause they will not update my phone number, which they said they would.
They are withholding my money from being cashed out forcing me to use the money owed to me for merchandise on there website. When I contacted them to resolve my issue they told me they would respond within 48hrs they didn't comply with there own terms they gave me I have contacted them multiple times an still ha ent resolved the issue of updating my phone number so that I can receive the money for the item I sold. This company has stolen my money cause they can't resolve my issue and are forcing me to buy products to use the money that is owed. This is a disgrace, so unprofessional
Have my phone number updated so that I can cash out the money that's owed to me. I do not want to purchase any products currently an want my money that they made money off of sent to my bank account.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account.
We sincerely apologize for the delay, as we have a specialized team he reviews and updates sensitive and private information for our users.
We appreciate you verifying your information and have now updated your account with your new phone number.
Please let us know if there is anything else we can assist you with,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
They updated my info so I can receive my money, for now
I ordered a pair of shoes on 2/12/2020. The order is now deemed "undeliverable" and has been sent back to GOAT. I have not received a refund.
I ordered a pair of Air Force 1 '07 White' sneakers on 2/12/2020 under the order number *** The sneakers reached the UPS Store on 2/25/2020 but we're returned to GOAT and deemed 'undeliverable.' I have yet to receive any information from GOAT nor have I received a refund. I have sent a request to their customer service that supposedly operates 24/7 yet I haven't received a response. Please return my money back.
I would like a refund issued back to my card immediately (NOT STORE CREDIT).
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your order and refund on the 6th of May.
I do apologize for any miscommunication from my colleague, please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Received 2 wrong sized shoes. Incorrect Refund. No Response from Customer Server
I ordered a pair of Sneakers from GOAT on 2/14/20 (ORD#***). However, when I received the sneakers from GOAT, I received one shoe that is a size 9.5, and the other being a size 10.
I was completely furious, as the price of the sneakers had now gone up. However, I reached out to GOAT to get the correct sizing.
Instead of rectifying this issue, by getting me the correct size, they had me send back the sneakers, and they would "refund" me.
Now, here is where the issue comes into play. I send the sneakers back, and the they refund me in GOAT CREDIT. I don't want GOAT Credit, I want the money back that I had initially paid for the sneakers.
And the price had gone up, so I don't want to have to pay the differential to receive the sneakers that I had originally purchased 2 weeks ago.
Then magically a pair is uploaded at the same size, and same price I had paid (Could it be the exact same pair I had JUST returned? I asked...no response!)
However, now they are not responding to my communications on any form of social media, or on my ticket; when I am trying to ask if they could either verify that this would be a new pair, that the error is corrected on, or if they can just process my refund to my original method of payment, as would be most reasonable.
I want GOAT to respond to my ticket, and refund me to my original payment method. I no longer want to even purchase the sneakers from them anymore, this is ridiculous, especially when they could have just uploaded the exact same sneakers, and be ready to get over on somebody else!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your concern with your shoe.
We are very sorry about this and have honored a refund to your original form of payment for the inconvenience.
Your request has been submitted and the refund should be changed within 24 hours as long as the credit is still available in your account at the time our accounts department processes the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Don't walk away from this place, RUN! This business is running a total scam operation here.
I bought a pair of shoes that I paid extra shipping on, wore them for ONE day and they hurt my feet real bad. I started a return with GOAT, sent them back and they received them on the 12th of the month. It is now the 26th and I heard NOTHING. I emailed yesterday, and they said "can't return used shoes, we can either sell them for you or ship them back and YOU have to pay the return cost" I really wanted to go off on him but instead I'm going to go here to make a complaint. That is RIDICULOUS that you are holding my shoes HOSTAGE and won't let me have them until I pay return shipping. This whole company can go out of business, I hope it does! This is such a horribly run business.
Also, how DARE you not even send any correspondence since the 12th
I am seeking either the full refund of what I paid or send me my *** shoes back and YOU pay the shipping.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your return.
Every return is reverified by our team of specialists, our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is received back in the same pristine condition it was shipped to you in.
Unfortunately, our verification team did find signs of use when this was received back to us, therefore we are unable to honor a return as it does violate our return policy.
***
Our team did reach out to you with the below options and photos showing signs of use.
Option A: Consign the sneakers with us. We will re-list the sneakers for you under your account at the original price paid. Once the sneakers sell and the order has been processed, you will receive payment according to GOAT's Fee Policy. You may change the listing price at any time within the app.
Option B: Have the sneakers shipped back to you. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
*** poor. I am not paying to have my shoes shipped back to me. I have already disputed the charge and I will be blasting you on every review website I can.
Thank you so much!!!
Worst company in the entire world
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
It is still a horrible resolution, I refuse to accept it as one.
Hi there,
Thank you for getting back to us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Bought 3 pairs of Nike to Goat described as NEW.
The 3 of them are full of defaults (glue, marks..)
Resent them and ask for a full MONEY refund.
Orders placed at Goat are :
XXXXXXXXX - XXX dollars
XXXXXXXXX - XXX dollars
XXXXXXXXX - XXX dollars
I received the 3 pairs and they all have defaults of glue spots \ marks / dirt although orders status described them as NEW.
I resent on the 25 of february the 3 pairs AT MY EXPENSE. Although GOAT return policy states that they should provide me returns labels.
As this company service is not able to provide real NEW shoes, I don t wanna get credits as a refund and go for the same story again and again.
I want full refund of the 3 orders as MONEY. Not credits.
Their return policy is not applicable as they didn't sold me NEW items and were not able to provide me return labels.
They are refusing to refund me MONEY using their return policy as a reference although they adapt it to serve only themselves (ex: return labels)
The shoes are not NEW and the problem have to be seen between them and the sellers that proposed them for sale. I want my money back.
I want MONEY refund. Not GOAT credits.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your orders.
We appreciate you providing us with photos after our team reviewed your photos and concerns, they updated us that there were not any issues with your orders.
Authentication accuracy is our top priority. Rest assured, every sneaker is authenticated through a rigorous verification process using data and information accumulated from researching and inspecting the intricacies of authentic pairs.
The issues such as glue stains are common as these shoes are mass-produced.
While we are happy to accept a return per our standard return policy, unfortunately, because you are an international buyer we are unable to provide a return label to you.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with your answer. All of your positioning is abusive.
1. YOU decide of what is new or not especially when it comes to satisfy your business. Glue, marks and dirt is NOT something NEW. And I did NOT paid overpriced pairs for this level of quality.
2.YOU decide that money magically transform into credits to satisfy your business. In real world, when you get a product that is NOT sold as described, money is sent back. That's it.
3. YOU decide that your shoes are authentic and new to satisfy your business. But no you never provide any sources of authenticity and even with your tons of assets to check, you sell poorly graded shoes as new.
Nothing is « common » in all this. Everything is NOT business and certainly not trustable. Just abuse.
I m sure you can sell your « common » degraded new shoes to someone that don't care.
I want my money back for the 3 orders with a full refund.
S.
Hi there,
Thank you so much for getting back to us.
We do apologize but we will be standing by our team of specialized verification of the item.
While we are happy to accept a return per our standard return policy, unfortunately, because you are an international buyer we are unable to provide a return label to you.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
(The consumer indicated he/she DID NOT accept the response from the business.)
GOAT finally had to accept to refund MONEY based on this claim and 2 made at my bank and one case opened in Paypal.
I just don't understand how they can offer credits as refund in 2020. This is just unacceptable and fair. Especially when there is such a lack of quality control which their reason to be.
Moreover, shipping back cost me 121 euros of postage and I had 3 x 85 euros of custom fees. This story cost me 376 euros of taxes and shipping and they have the nerve to NOT refund me 40 dollars on 2 of the 3 orders for the initial shipping. I WILL NEVER ORDER OR RECOMMEND GOAT AGAIN.
I ordered a pair of Air Jordan 6 Retro LTR 'Flint'. Paid for them through Afterpay in full but never received them. GOAT claims shoes were delivered.
I ordered a pair of Air Jordan 6 Retro LTR 'Flint' on 12/19/19. My order number is ***. I paid *** total, which includes *** in tax and *** shipping. They were paid for through Afterpay, which is an installment option where you pay for an item every two weeks interest free in four easy payments. I had to pay in full due to not wanting to mess up my account because I had other orders through them. My tracking number is *** which is provide by UPS, who claims the shoes were shipped on 12/20/19 and delivered to my address on 12/23/19. The issue I have with this is that UPS never knocked on my door, and when I went outside once I received notification that the shoes were delivered, nothing was there. GOAT however claims shoes were delivered via UPS but UPS claims that a file can't be claimed due to me signing to a liability waiver even though I was home the entire day and was awaiting my purchase which was a Christmas gift. So I reached out immediately to GOAT via email and through the app, since there's no hotline to call, on 12/23/19 when I realized what happened. I didn't hear a response back through email until 12/26/19 after the holidays of course. It was basically an automated message asking what was the issue with my order and them asking how they could help. I told them the issue I had and requested a refund due to shoes not being delivered and they said that because I signed a waiver by UPS in which made them non-liable, a claim couldn't be filed through UPS or GOAT. GOAT took me through a series of processes. I emailed my responses to *** the first couple of days. Then my responses were handled by *** who made me fill out an affidavit and it took two weeks after me emailing them with all my information including the affidavit, for *** to email me that GOAT's insurance couldn't do anything and that I should get into contact with my banking institution. Which I did and my credit union told me that because it was a purchase I intended on making that they too couldn't do much about the purchase.
I would like either a refund NOT a store credit or the shoes I originally ordered in the same condition and size
Document Attached
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your missing package.
Unfortunately, it appears that you have released UPS from any liability towards your package.
We did reach out to see if there was anything further that could be done for you, and UPS will not approve your claim.
Regrettably, there is not much that we can do on our end at this time since the claim was denied.
You will have to reach out to UPS to figure out the status of your claim and the reason why it was denied
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
I'm not satisfied with the response Goat gave me. Unless they directly give me a refund. I've contacted UPS and my bank, and they're all saying the same thing, theres nothing they can do. I've exhausted all my resources.
Hi there,
Thank you for getting back to us.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your missing package.
Unfortunately, UPS will not approve your claim.
Regrettably, there is nothing further we can offer at this time since the claim was denied by the courier.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance