Goben Cars

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again...this complaint isn't about what was covered necessarily as to what was reported as extreme problems with the car you sold and an unwillingness to make things right The day warranty was what you decided to communicate as a way to try and fix the problem within your limited resources You have failed to provide the customer service and have failed to resolve the issues reported to you This car has costed well over $2,because of the condition of the car you sold to a teen age customer and when brought back to you within the first days, you didn't care enough to fix the car right It doesn't matter how many cars you claim to have fixed for customers, you did not provide that service to me Your responses this far have proven nothing except that you are still unwilling to make things right and you are unwilling to admit your errors in taking care of the problem in the first place Regards, [redacted] ***

We initially got a call from Mr [redacted] saying his car has “completely leaked ALL of its oil out”So we immediately got him a loaner car, and made an appointmentAs it turns outThe vehicle had ALL of its oil, and the dip stick was hanging outWe could not find any other issues with the carOn a Saturday shortly afterwards Ireceived a phone call which went exactly like this: “hello goben cars” in which she replied “ you guys were supposed to fix my [redacted] car!!” at which point I told her “do not swear at me” and she responded with “you can buy the car back you f [redacted] a [redacted] !!” and she hung upSo shortly after that Mr [redacted] called back and said that sometimes his fiancé gets upsetI then explained to him that NOBODY talks to people like that and expects resultsI then told him that if he called back on Monday, treated my staff with respect, and did not bring his fiancé in, our service manager would set an appointment for himHe then called our East side location and started misrepresenting the whole situationHe was told to call the West side where he bought it and make an appointmentHe never didMr [redacted] has been told at least twice to call and make an appointmentWe cannot fix his car if he will not set up an appointmentIf Mr [redacted] treats my staff with the proper respect we will fix his problem, if there is a problemIf he or his fiancé wants to talk to me or my staff like the way I was treated, I would advise Mr [redacted] to stay away from my storeI have been running a car dealership for the better part of yearsI can tell you that this is the first time someone, whom I have never even met, would treat me like that on the phoneI will be the bigger person here and do exactly what my warranty says I have to do, to the letterIt is a $deductible plus sales taxThere will be no loaner car given out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Revdex.com, I have several issues in regards to the response from GobenThey immediately address the coolant of the vehicleThe coolant was checked several times to see if that was the problemThe coolant overflow where it is typically checked was fullWe had a oil change done within a few days of it overheating- we would've been notified if it was unsafe to drive if there were no coolantPlus, they are indicating that the car might not have has any for a monthThere is no reason to claim we had been doing such a thing except to try to place blame on someone other than themselvesNowhere in the response do they show us how the car was thoroughly inspected before it was sold-which is what I have been trying to state all alongInstead, it seems like they sold a car with a severely compromised radiatorWhen we were at Goben we asked several times if the car had been checked outAs I previously noted, the mechanic at [redacted] said he noticed that the car didn't create enough heatThe car was sols AS ISAt the time of sale, we understood the AS IS meant it had passed their standards which obviously don't have anything to do with how efficiently the engine ranThis issue did not start while we were driving it, but after speaking with the mechanics, it is clear that the car was never in good and safe condition from the time of saleI have a year old daughter and I myself am in a wheelchair from a SCIIf there was a concern, I should have been notifiedSince they didn't disclose, they either didn't check the vehicle thoroughly enough before listing it for sale or selling vehicles with underlying problems has become a habit of theirsI would have immediately address the heating issue if I had known that the vent's air was an indication-but like I said I was assured that I wasn't to worryAnything that happened in the aftermath is a result of an incompetent inspection at the dealershipAnything stated about work done on the car as "good will" was not about treating me right, it was meant to put a band aid on the problem resulting from the inability to stand behind their productI too am sorry we got involved with them from the point of sale[redacted] S

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would just like to make sure that all the problems are addressed Regards, [redacted] ***

1/18/[redacted] ’s boyfriend stopped by the dealership to talk about the issues he was having with his girlfriend’s car He stated that she was having issues with the cooling system of her Dodge Journey and needed to replace the heater core He asked if we could replace the heater core if he paid for it I stated that we don’t usually do cooling system repairs here and that we usually send them up to [redacted] I told him that [redacted] would most likely be his best choice to get the vehicle repaired for a reasonable cost He said that he would contact them and he appreciated the help At that point he proceeded to look at a new vehicle with one of our salesmen.1/19/16We received a complaint from the Revdex.com regarding this issue I called [redacted] regarding this issue and explained that her boyfriend stopped by the dealership and we had talked about the problem She stated that she did not want to pay for the repair of the problem She said that she had not had heat in the vehicle since she purchased it I asked her why she didn’t contact us right away regarding the heat issue and she said she had other repair shops look at it instead and felt it wasn’t a major issue [redacted] purchased the vehicle January 30, (almost a year) and this is the first time we were aware of any issues with the vehicle The customer stated that they had the vehicle checked out at a Ford dealership who told the customer that the vehicle had some sort of previous head gasket repair (by dumping stop leak) into the cooling system I explained to the customer that Dodge has had some cooling system issues with their vehicles and that sometimes the coolant can gel up in the cooling system If the vehicle was taken to the Dodge dealership they would know right away if it was a manufacturer issue This is not something a Ford mechanic would be aware of since they do not have access to the latest information & TSB’s from Chrysler When the vehicle was inspected January 21, we found no issues with the cooling system and found it to be operating correctly When the vehicle was sold a day / 3,mile powertrain warranty was included If the customer had contacted us during the warranty period we would have been more than happy to resolve the issue We never had that opportunity and we were never contacted until today Due to the fact we are way out of warranty the best thing we can do is direct the customer to a Dodge dealership or [redacted]

Revdex.com: The vehicle was sold with mechanical problems not disclosed at the time of saleIf the mechanics had inspected it properly it should have been noted by them -like the mechanic at the [redacted] where 'band-aid' repairs were doneI don't believe the car was inspected accurately which is still to be proven though this far down the road warrants unreliable credibilityWe were fully guaranteed that everything with the vehicle was in good conditionWe were never given a detailed inspection list when were trying to ask about the assessed state of the vehicleWe have concerns about an AS IS vehicle is inspectedThe salesman assured us that his name was on the line and he would make sure we would be able to come to him if things on the vehicle were not as they seemed I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

On Thu, Feb 26, at 8:AM, [redacted] *** [redacted] wrote:I have been working for Goben Cars for the better part of yearsI fix cars that are under warranty on a daily basisI have personally seen to it that thousands of customers have hadtheir car repaired under this day warrantyAn alignment is NOT covered, nor was anyone told that we did an alignment, because again we do not have an alignment rackIf Mr [redacted] was told to go get an alignment, he should have went and got oneAgain an alignment is NOT a covered warranty itemThank you, *** [redacted]

After talking with [redacted] we found that she had an extended warranty that covers the issue she has been havingShe told me that she was happy and was going to close her complaint with the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

When Ms [redacted] originally purchased the vehicle from us we did repair a crack in the bumper which we do hundreds of times throughout the year on various cars and never have them come back with any issues.? When Ms [redacted] showed up to show us the damage on her car the grill was missing, the bumper was smashed and clearly needed to be replaced.? This obviously wasn't because of a previous repair, the vehicle had been in some sort of an accident.? Goben Cars does not cover customers wrecking their cars nor do we offer automobile insurance.? Ms [redacted] was told to call her insurance company and make a claim as the vehicle clearly was in some sort of an accident.? Any insurance adjuster/body shop would be able to tell this by looking at it.? Goben Cars is not interested in helping in any way shape or form as we did nothing wrong.? It is unfortunate that Goben Cars ends up somehow looking like the bad guy in this situation.? Sincerely, [redacted] GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

The vehicle was in an accident It happened after I purchased the vehicle It happened while Goben Cars had the vehicle to install a remote start The vehicle front end is not smashed I can't view the response to my complaint The grill was never fixed after the accident at Goben Cars while the remote start was being installed The dent in the fender was fixed But has now cracked in the same place of the original accident

Ms [redacted] Jeep has always started for us when it was at our dealership. The reason Ms [redacted] is no longer welcome in the dealership is because she has been very rude to everyone who has tried to help her. She has created scenes on the show floor even though all we wanted to do was help her get her issues resolved and the Jeep fixed. No one has treated her with disrespect but she continued to threaten and demean the employees and staff of Goben Cars. It is apparent that Ms [redacted] no longer wants the vehicle. We believe she has buyer’s remorse and is trying everything to return the Jeep. Goben Cars will no longer talk to her or let her on the property. Her threats and treatment towards Goben Cars Employees has been horribly abusive. The salesperson Will feels threatened by her presence. She is also talked and demanded abusive remarks to Don Goben the owner. All of us employees at Goben Cars can not and will not be treated and verbally abused like this anymore. Ms [redacted] must stay away from Goben Cars or Goben Cars will go to the court and request a restraining order from Ms [redacted] if she does stay awy from all Goben Car employees. Everything Goben Cars has done for Ms [redacted] is not stuff the vehicle needed. The condition of the car she bought was in great condition. She complained about the tires that had more than half the tread on them. We offered her new tires and put them on the Jeep for her anyways. Then she complained about the brakes. They were also in excellent condition. Goben cars in good faith put new front and rear brakes on for her just to appease her. Due to the fact that she was being verbally abusive and putting every employee down in front of her. We believe Ms [redacted] will never stop harassing Goben Cars Employees. There is nothing wrong with her Jeep. We believe she is orchestrating issues that the Jeep does not have in order to harass Goben Cars Employees. Goben Cars Employees named in this complaint have already written up employment forms stating the abuse Ms [redacted] has forced upon them. They have made it clear to Don Goben at Goben Cars that they will not be treated like this anymore. Don Goben of Goben Cars has assured them that they will not have to be in her presence ever again. Goben Cars begs and pleads that Ms [redacted] stops harassing us and verbally abusing us and fabricating issues that are not there. Sincerely, [redacted] ***Goben Cars

We repaired the [redacted] vehicle under our hundred day warranty that has a $deductible When Mr [redacted] came to pick up the vehicle he refused to pay the deductible and made a scene in our showroom We gave him his keys to prevent a further scene as we had other customers Mrs *** called at a later date to schedule another service appointment She was told that in order to do this they still owed us a $deductible from the last service appointment Mr [redacted] then called back and said to [redacted] that he did not know who he was [redacted] with At this point we ended our relationship with the ***We would be willing to work with Mrs [redacted] but there needs to be no more involvement with Mr *** In order to do future service work with Mrs [redacted] a $deductible is owed and a $deductible would need to be paid in advanceIf Mrs [redacted] is interested in doing this she can contact our [redacted]

When Ms [redacted] originally purchased the vehicle from us we did repair a crack in the bumper which we do hundreds of times throughout the year on various cars and never have them come back with any issues When Ms [redacted] showed up to show us the damage on her car the grill was missing, the bumper was smashed and clearly needed to be replaced This obviously wasn't because of a previous repair, the vehicle had been in some sort of an accident Goben Cars does not cover customers wrecking their cars nor do we offer automobile insurance Ms [redacted] was told to call her insurance company and make a claim as the vehicle clearly was in some sort of an accident Any insurance adjuster/body shop would be able to tell this by looking at it Goben Cars is not interested in helping in any way shape or form as we did nothing wrong It is unfortunate that Goben Cars ends up somehow looking like the bad guy in this situationSincerely, [redacted] GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While I can't deny what my fiance has said, she was upset and I had apologized for her attitude, He assumed I was to give him the same attitudeI was 100% understanding on his defense for the kind of attitude he was given, but when he started to give me the same attitude and tell me that "he doesn't have to fix my car" and "doesn't care where I take my care to get it fixed, i'm not getting it fixed there!" when its under warranty is by far sub-par serviceNot to mention, I was told that if my fiance was to come with me, they would refuse service and ask us to leave.I had to call the East side Goben cars and see if I could get it fixed there because of the attitude and service I had gotten from the West side Goben, I was afraid to take my car thereI spoke to a gentleman named ***, and he was by far more helpful and understandingHe called over to the Goben West location and got things figured outHe apologized and understood where I was coming from and I understood where he was coming from.When I initially had taken my car to the Goben West location, I had told them that there was an oil leak and it was coming out of my engineI had taken it to a family mechanic to see what the issue wasI was told it could be the OIL VALVE COVER GASKET, A pretty standard partI was then told by Goben West that it was my dipstick hanging out? When I spoke to [redacted] from the East Side Goben, he asked me questions about my car that the nice people over at the West Side Location did not [redacted] had asked me: What kind of vehicle, How many miles, Do I have the 1.8L Engine or the 1.4turboI have the turbo, in which [redacted] from the East Side Goben stated that the Cruze Turbo engine is notorious for oil leaks of this natureI asked if it could possibly be the dipstick, in which [redacted] stated, "There's no way there would be the dipstick with that much oil leaking." If you're going to be a be a car dealership, at least know the engine specs of the cars you sellNot to mention, the loaner car I had gotten the first time was a Toyota Corolla, which I later found out that had been soldSo I had to drive back to the dealership to exchange it for a Ford Taurus, which had over 200k on it, and that car BROKE DOWN on meI had to go back again to get a Nissan Versa, which drove just fineYou can keep your loanersI manage a [redacted] in [redacted] and I have dealt with plenty of unfriendly customers and have been swore at, in which I have never turned them to the doorAs a [redacted] , it is your job to lead by example for your employees and defuse the situation, not hang up and tell them to "stay away from the store." Completely unsatisfiedI'm confused as to how they can still expect me to come to the dealership after all this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

After talking with *** we found that she had an extended warranty that covers the issue she has been havingShe told me that she was happy and was going to close her complaint with the Revdex.com

Revdex.com:
The vehicle was sold with mechanical problems not disclosed at the time of saleIf the mechanics had inspected it properly it should have been noted by them -like the mechanic at the *** where 'band-aid' repairs were doneI don't believe the car was inspected accurately which is still to be proven though this far down the road warrants unreliable credibilityWe were fully guaranteed that everything with the vehicle was in good conditionWe were never given a detailed inspection list when were trying to ask about the assessed state of the vehicle. We have concerns about an AS IS vehicle is inspectedThe salesman assured us that his name was on the line and he would make sure we would be able to come to him if things on the vehicle were not as they seemed.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***