Goben Cars

Review: Bought a used RAV4 2010 about two weeks ago, the windshield had two cracked spots where someone had attempted to fill before the purchase. The car also had severe hard water stains on all side windows including the side mirrors. During the purchase day, the sales person lied to me that car was just cleaned and that rinsing was not well done. For the cracks on the windshield they sent complete autoglass technician to come and fix, the guy told me he cannot be able to fix because someone had tried fixing and there is nothing he can do. He later informed Goben that the windhshield is good and does not repair or replacement. I went to Goben and the manager was very rude, telling me that the $700 discount that they gave me should be use for a new windshield and may be replace every window in the car.Desired Settlement: Windshield to be replaced and the window stains to be cleaned.

Business

Response:

On Tue, Sep 3, 2013 at 11:31 AM, [redacted] wrote:

Mr [redacted] bought a 2010 Rav4 from us. At the time there was some concern about some chips in the windshield. We told Mr [redacted] that we would send out someone from Complete Auto Glass to take a look at the windshield and fix it if necessary. [redacted] from Complete Auto Glass did look at his windshield and determined that these chips were already fixed. There is nothing he can do because the chips were already filled. We were advised that there is no reason to replace it. [redacted] from Complete Auto Glass informed the customer about this. There are some stains the customer has some concern about on his mirrors and windows. We would be happy to take a look at those and see if there is something we can do for Mr [redacted].

Saw a car at this dealership I was genuinely interested in. Went through the automated "live chat" and waited for a response. A gentleman named [redacted] called to speak with me about the vehicle. Upon talking with [redacted], I found he had no information on the vehicle besides the sheet of paper in front of him. (I also work at a dealership, yes I know what you salesmen read off of.) He had no clue of any parts installed on the car, no clue on what had been replaced or worked on, and preceed to give me his "one owner, like new" speal. Not caring about his lack of knowledge, I proceeded to ask for some pictures to look over, which he did. Afterwards, looking over the pictures, I decided I wanted to try to pursue this vehicle. So I respond to [redacted] and let him know that I was interested and how firm was there price? He let me know that they were firm on the price, so I told [redacted], that I appreciated his time but no thank you. I then get another message asking me what my offer would be? When I respond with my offer ( which was a reasonable platform to build upon), I get the typical "were too good for that response" of "LOL have a nice day." Now what kind of salesman treats any offer like he's too good for it. No rebuttle? No working on a price? Just an ignorant childish response. Do not waste your time at this dealership. They have an unknowledgeable staff, and are just looking to get all the money they can out of you.

Review: I bought a GMC Acadia from Goban in January. It is now March and by car already needs $280.00 of repairs to the transmission fluid lines. It also needed work done to the rear bushings. I bought the extended warranty from them because they stated it would cover everything. They were wrong. The bushings were covered but the transmission lines were not. I called Goban to see if they could help with the cost of the transmission lines since I bought the car only 2 months ago and haven't even put 3000 miles on it and they told me that I needed to bring the car to them and they would only make me pay for the parts. This would have been an okay offer if I lived closer. I live an hour and 20 minutes away and my car had no transmission fluid in it so I was not able to drive it to them. He basically told me that was my problem then. I suggested that they help pay for the repairs then and they informed me it was my fault because I was irresponsible for not keeping up with the maintenance of my car. I got very upset with this accusation and told them that I shouldn't have to keep up with the maintenance and they should have inspected it before they sold it to me. The manager of the company hung up on me. I called back and asked if that is how they run their business and told them I would not be referring them to anyone and he replied with I don't care. WOW! I said that is a wonderful way to treat your costumers especially since this was the 2nd car I bought from them. Needless to say, I got nowhere with them and I am stuck paying the bill. They were rude, sold me a hunk of junk, and were VERY disrespectful to me!Desired Settlement: All I wanted in this situation was to be treated like a long standing costumer which I am and have them pay the $280.00 repair to the car that I bought from them 2 months ago. It is a new car to me and I expect to not have to stick money into it within 2 months of my purchase. They have a mechanic on site that should have inspected the car before they sold it.

Business

Response:

We Inspect every vehicle before we put them on the lot for sale. These cars can have mechanical issues that develop after the sale. We place a hundred day power train warranty on all of our vehicles so if customers have issues we can take care of them with that. We also have extended warranties for sale that cover more then the power train. Any work covered by our personal warranty must be done by our service shop. This is clearly stated on the written copy of the warranty that the customer signs. Other service departments have a much higher mark up or could misdiagnose a vehicle. We can't pay for random services that we can't confirm what the problem is. The service manager tried to explain the policy to [redacted] but she was extremely angry. He felt [redacted] was being disrespectful to him. If [redacted] had brought the vehicle to us to fix we would have gladly taken care of her. Because she chose to take the vehicle elsewhere there is nothing we can do for her at this time.

Consumer

Response:

I went into Goben Cars a little hesitant due to it being my first time buying a car and knowing I would have to finance. Sales Representative Charlie was there to greet me as soon as I arrived at the lot and started showing me cars in my price range while also giving me some feedback about the different models. I ended up finding a 2010 ford fusion at a good price that they had discounted by $3000. I applied for the loan and they were able to help through the whole process while even tacking on another discount to ensure the sale and help me out. To ease my worry about the car, they were able to sell me a high quality warranty covering me for the next five years. I am extremely grateful to Charlie and Matt of Goben Cars and will be recommending them always. Thanks for the great car!

Review: I traded in my Volkswagen for a less expensive vehicle in September 2013 because I am in the process of purchasing a home and need the lower car payment in order for my debt to income ratio to work for the bank. Goben said they would work with me on the downpayment ($2000 upfront for them to cash, and a seperate check in the amount of $1150 in which we had agreed they would cash after I was reimbursed for my Volkswagen service contract in which I cancelled immediately.) I called Goben to keep them updated on when I should be receiving the check from a third party out of baraboo motors. They went ahead and cashed the $1150 check without me calling them to tell them it was okay. I was supposed to close on my home tomorrow but because of this large check coming out of my reserves, I am unable to do so because my underwriter is saying I don't have enough in reserves to close.

I had an overall horrible expirience with Goben, absolutely unprofessional and took advantage of me. pressured me into buying something after I told them I wanted to go home and think about it. I had four people corner me when I tried to get up and leave. then, they-without my permission took my belongings and moved them from my Volkswagen to my now Ford escape-in which the outright lied to me about the gas mileage that it gets. ( they said its a hybrid and will get 40mpg "with no problem" I'm lucky if it gets 27mpg)

I'm a single mom trying to make life better for my son and I and this car dealership has literally ruined my life. I now do not have my Volkswagen, or a place to call home.Desired Settlement: All I want from them is to have my check back until I get my reimbursement check to cover the funds like we agreed on in the first place. Then I want absolutely nothing to do with them ever again.

Business

Response:

I have just gotten done reading the complaint for [redacted]. I am very confused after reading this. Our

Sale person tells you if there is problem with anything the will fix it no problem within the fist 100 days.had many problems with the truck ,power steering, vibration, paint,now motor problems , ford dealer told me truck needed tires they would not replace them due to tread depth but tires had multiple cuts and gashes.to fix power steering just but an additive in the guild to make past the 100 day warranty .manger is very rude and hung up on me . my truck has been in the shop about every 2 to 3 weeks . customer service is very lacking. When they did do the work I had to bring it back because it done correctly.Seems like after they make the sale and have their money they no longer really care. I know it was a used truck but a I bought a truck to drive not get repaired every other week. Very upset and frustrated ,have a 25000 pos

Very underhanded sales representatives. I started out by emailing the company and I received a response back from a female. After many back and forth emails I was approved for a vehicle and asked to come in to check it out. Upon arrival I was greeted by a sales person that I had never spoken to. I informed them I had already been speaking with another sales person. I was escorted to a different man named Matt who was very unprofessional. At times he had food spittle going down his face while he ate and spoke to me. He tried to sell me a vehicle that I hadn't agreed upon for a price that was $3000 more than their online advertised price. He treated me in a very condescending manner and assumed I knew nothing about the car buying experience. He tried to offer me a price way below trade in value for my vehicle. When I asked what finance company I had been approved through he stated that it was confidential information and wouldn't tell me. I would not advice going to this business. Terrible experience.

Review: I had bought a 2003 dodge ram from Goben cars Dec 17 2013. I've had some issues that they don't want to fix. Couple days after I got the truck it got colder out and I went to use the heat and it didn't work. I had also noticed the radio didn't work and that the windows will only roll down from the drivers door. I called Goben and they set up an appointment for me to take the truck in. I took the truck in and 4 hours later they told me to come pick the truck up that they had to order parts. So I drove around in a truck with no heat for the next 2 weeks. Parts came in and I got the truck back a few days later. The heat worked for a lil while then just blew cold. Nothin else was fixed on the truck. So I took the truck back down there again and they got the heat fixed. They then said they were gona contact a dodge dealership to look at the window issue. They never did. I went to change the tire on the truck the one day and there was no jack or the tool to drop the spare tire. I called the dealer ship they said theres nothing they can do. They said to call the junkyard. I will have to fix myself. And it's still under warranty. I don't mind fixin little things but that's goin a lil too far. So much for their so many point insection. I don't think they inspected it all. Even the window sticker showed everything was legal and in operating condition. So now I have a truck that the windows don't work, no jack to change a tire, exhaust that was broke and I had to fix, radio that doesn't workDesired Settlement: I just wanted the truck fixed

Business

Response:

We were unaware that [redacted] was having any further issues with his truck. We have contacted him to get these issues resolved. He is bringing in the truck this week for us to resolve his issues.

Consumer

Response:

Review: We traded a brand new 2011 Cruze that didn't need any work or anything wrong with it and got a 2011 SRX that we though was a great deal. Come to find out from 2 different dealerships that the tires aren't good on the 2011 SRX. These aren't cheap tires either. We bought the SRX on 2/4/13 it is now 8/27/13. We shouldn't have to replace our tires already as it has only been 6 months! When we were looking at the SRX the salesman said everything is new including the tires that we were getting a great deal. Not such a great deal now that the car I traded in they sold in one week with nothing wrong with it at all. Now here I have to buy news tires on a 6 month old car. I did call [redacted] and explained to him what the problem was and with out even letting me finish he said I wont be buying you new tires!!! The SRX has only been driven to work and home. It had 30,808 mikes when we bought it. It now has just over 45k. I shouldn't have to buy tires after 14,192 miles.Desired Settlement: I think they should have to give me new tires as that's what they told us when we bought the SRX.

Business

Response:

My name is [redacted] and I am the [redacted] here at Goben Cars East. I have talked with this customer about this issue and told her we could not cover tires so far after taking delivery. If she had an issue with the tires on this vehicle that is something that should have been addressed at the time of the sale or shortly after. She was not told that the tires were new. We replace tires if they have less then 50% of their tread life left. These tires had 61% of tread life left on them at the time of purchase. It is unreasonable to want us to replace the tires on this vehicle 6 months and 15,000 miles after the sale. I did listen to what [redacted] was telling me about the tires. I gave her plenty of time to talk and did not stop her. I listened to the customers whole concern before letting her know we could not cover the tires this far past the sale. Even though I can't replace the tires for her I did offer her the option of buying tires from us at our cost and that we would mount and balance those tires for her for free. I would like to extend that offer to her again because we would like her to be happy with her purchase.

Business

Response:

The car was bought six months before [redacted] complained about the tires. If there was a problem after the sale we should have been notified immediately, or shortly after the sale. This far out we will not pay for new tires. As a good will effort to help [redacted] out we have extended the offer to have her get tires at our cost (her choice of brand) and we will mount and balance those tires for her for free. We feel that this is a fair offer considering the length of time that has passed from the sale to now. If [redacted] would like to take advantage of this offer she can deal with the west side location if that makes her more comfortable. She needs to ask for [redacted] or [redacted] in service. This offer is good through October 11th, 2013. Thank you.

Consumer

Response:

Review: so my heating stopped working so I took to kyser ford to fix and they informed me that they foung head gasket stuff in truck and that it had to be in there when I got truck do to it takes 30,000 miles for it to cloge up and that there is head gasket problems and will need to fix asap. I also ha to repair stuts within the first 2 monthes of having truck.Desired Settlement: I would like for them to either fix or replace.

Business

Response:

1/18/2016

Review: Purchased a 2007 Dodge Calibar from the Westside location. After having the car for less than 60 days had a back tire blow out After viewing the blowout realized the tires were scalping and called Goben about the issue. At this time we were requesting they provide replacement tires and align the back end of the car to fix the issue. They replaced the tires and said they did an alignment. Two months later the tires now on the back have done the same thing again! Took car into a Dodge dealer to have it checked and the rear bushings are all loose and rusted out It is a $1500.00 repair. Was told that if someone had put this car up to investigate the alignment that they would have known the problem and feel compelled to fix it for safety sake. I also had an electrical issue with the car in less than 60 days that blew up the alternator and burned the battery and electrical line. Required $2,000.00 repair to fix it right that they paid approx $300.00 of. The Manager ([redacted]) and General Mgr ([redacted]) have refused to make this right and will not even discuss the issue of the rear end. they should have never sold this car in the condition it is in. It has been unsafe all along! There website states all their cars are 100% reconditioned. They are not being truthful with their advertisements and have been very reluctant to make things right with any of the issues I have had from the beginning.Desired Settlement: The rear end is being replaced by the dodge dealer as it is unsafe to continue to drive the car like it is. We gave them two days to respond and they are being very rude and wont even talk to me or my parents over the phone. My parents are paying for the bill to help me out so I have a vehicle to drive. We will keep the bill and diagnosis available for proof of the issue. It is costing around $1500.00 and still really need two new tires for the scalping of the existing tires.

Business

Response:

In response to id # [redacted] bought a caliber from us 09/18/14. He called me sometime in later out of warranty and complained about a flat tire. I told [redacted] our warranty is a 100 day POWER TRAIN warranty. It doesn’t cover tires or an alignment. As a good will jester I told him I would get him tires at my cost even though 1. He is out of warranty. And 2. It would not be covered if it was under warranty anyway. We pu the tires on at our cost. At no time did we promise or say we did an alignment as I do not even have an alignment rack. He may have been told to go get an alignment, but was in know way told we performed one. Any and all repairs he is told need to be done are out of warrant. We are done doing anything for Mr. [redacted] since the good will we did in the tires just got us a complaint to Revdex.com. Thank you, [redacted]

Business

Response:

On Thu, Feb 26, 2015 at 8:49 AM, [redacted] wrote:I have been working for Goben Cars for the better part of 15 years. I fix cars that are under warranty on a daily basis. I have personally seen to it that thousands of customers have hadtheir car repaired under this 100 day warranty. An alignment is NOT covered, nor was anyone told that we did an alignment, because again we do not have an alignment rack. If Mr. [redacted] was told to go get an alignment, he should have went and got one. Again an alignment is NOT a covered warranty item. Thank you, [redacted]

Review: I bought a car from this dealer and noticed some problems shortly after. I informed the company of the problems each time and they continued to say that everything was fine or token care of. I had an 100 day warranty with the company but when I reported the last failure with the check engine light coming on [redacted] told me that I was on my own because of the rudeness received from my husband. I tried calling the company back to speak with that gentlemen and apologize so that we could get the car tooken care of and he hung up the phone on me and told me I was on my own.Desired Settlement: I would like to have all the repairs needed to get fix. I would like to have a working car that I am paying on. I would also like an apology

Business

Response:

We repaired the [redacted] vehicle under our hundred day warranty that has a $100 deductible. When Mr [redacted] came to pick up the vehicle he refused to pay the deductible and made a scene in our showroom. We gave him his keys to prevent a further scene as we had other customers. Mrs [redacted] called at a later date to schedule another service appointment. She was told that in order to do this they still owed us a $100 deductible from the last service appointment. Mr [redacted] then called back and said to [redacted] that he did not know who he was [redacted] with. At this point we ended our relationship with the [redacted]. We would be willing to work with Mrs [redacted] but there needs to be no more involvement with Mr [redacted]. In order to do future service work with Mrs [redacted] a $100 deductible is owed and a $100 deductible would need to be paid in advance. If Mrs [redacted] is interested in doing this she can contact our [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would just like to make sure that all the problems are addressed.

I also had a great experience at Goben Cars, East Side Location!!
I was not seriously looking to purchase a newer used car but I often look online at the local deals. I found a couple vehicles that were priced fairly on Goben’s website so I decided I wanted to take a test drive. I contacted the dealership via email. [redacted] in sales, called me right away to find out my interests. Her phone skills are upbeat, positive, and exciting and I knew I would like her in person. She ordered one of the west cars to be delivered to the east location for me to test drive.
On Friday, my mom and I drove out to Goben Cars to look around and test drive a couple vehicles. [redacted] was exactly the same character to us in person, as she was on the phone earlier in the week. The only downfall to our experience was the pouring rain we had to deal with all day.
We had fun test driving vehicles and [redacted] went out of her way in the rain to relocate cars around the lot in order for me to test drive them. I fell in love with a 2012 Cadillac and decided I wanted to make an offer. I had already completed research on my trade and the value of the Cadillac and knew what I was willing to spend. In the end, [redacted] and her manager [redacted] were able to accommodate my offer, yay!
Not only was the service great during the vehicle purchase and financing but [redacted] has continued to stand behind me, the customer, since the sale. It’s difficult to see any type of flaws on a car when it’s raining outside. I have asked Goben to correct a couple of items since my purchase and [redacted] has been there to help me with my requests.
Thank you, thank you, thank you to [redacted] and the staff of Goben Cars for making my car purchasing experience wonderful!

Review: We bought a Jeep Commander from Goben cars in Monona in June. Two weeks after we bought it we needed to have it towed up to Goben because it wouldn't start, they told us that when they got the car it was dead and they recharged the battery and it started right up so we took the car home. A month later the same thing happened, my husband went to go leave for work and the car wouldn't start, thinking it might be the battery we checked the volts and they were right where they needed to be. So we called Goben, they told us it sounded like the battery might be dead, we then informed them that we had checked the battery and that was fine. We had the car towed back up there so they could look at it. They informed us that when they hooked it up to the computer it threw a starter error. One of the mechanics told us that they had taken the starter out and cleaned it (which you can not do). But they said it started up right away after they "did" this. However a week later when my husband was trying to come home the car didn't start again we called Goben and they informed us that they thought it was the starter but there was nothing they could do. We took it to [redacted]'s [redacted] in [redacted] and he ended up replacing the starter for $260.00 (this included the starter and labor). The owner of [redacted]'s told us that the starter had never been touched. We feel as though Goben ripped us off and temporaily fixed the problem while it was under warrenty and waited for it to expire before they would actually fix the real problem since we had it there twice already within 3 months.Desired Settlement: we would like Goben to pay for the starter that we had to replace because this was the problem all along.

Business

Response:

We acknowledge that we failed to correctly diagnose [redacted]'s Vehicle problem. A starter is normally not covered under our warranty, but because of the hassle she has had with this problem and because we made a mistake diagnosing the problem we would be happy to cover this for her. We apologize for the inconvenience she experienced. We sent a check to [redacted] on October 21st, 2013. -[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I had the best experience with the dealership staff! Everyone was so helpful in making sure that I was 100% satisfied with the purchase of my newer Ford Explorer. I would refer to friends & family alike! Their professionalism & teamwork
made my new year & new vehicle great! Go check out the competition if you want then you should check with Goben Cars you will not regret it.

Review: I purchased a vehicle from Goben Cars financing it through [redacted] on Oct. 2, 2014. The same day I purchase this vehicle I started having car problems I return the vehicle October 2nd & I was given a loaner car while my car was in the shop for repairs. I picked my vehicle up October 3rd Friday evening it drove fine for a week or so. I called back after a week and the manager at Golden car Stated that I could call the shop and set up an appointment to get repairs done for the vehicle at no cost. I did so. The repairs were done I picked the vehicle up again only for it not to be operating correctly & hearing sporadic squeaking & grinding noise from the brakes. On the 20th of October I called Goben Cars and spoke with the manager I stated my concerns and asked if I could either have a exchange for a different vehicle or a refund. I was told by the manager it doesn't work like that. He stated it wasn't like going to [redacted]'s and purchasing a pair of jeans and returning them. I explained to him that I had given him the majority of my money for this vehicle and I just want it to operate correctly. The manager then stated that he would be able to get it fixed. I declined the request due to the vehicle being fix 3 times within 18 day and it still not operating correctly. This was a problem I did not wanted to deal with after giving up 4 grand. I told him I felt like this was a bunch of bt and I'm getting the short end of the stick and feeling ripped off. He stated that he wasn't going to argue back and forth and he was not able to help me and hung up the phone. I was told by friends to contact the Revdex.com to see what legal actions I'm able to take. The representative at the Revdex.com directed me to start by filing a complaint.Desired Settlement: I would like a secure dependable vehicle for the money I'm paying or a refund. I understand that I bought a used car and used cars have problems and repairs are needed but I don't expect to have problems the same day of purchase. after this vehicle was in the shop 3 times I expect for the problem to be corrected. I expect the business to work with me and make me satisfied as a customer and I feel they're not doing much to reach the goal.

Business

Response:

We have done everything in our power to help Ms [redacted]. When she first brought in the vehicle we replaced her front rotors, spark plugs, right rear brake caliper, and put on 2 new tires on the back. All of this was done to go above and beyond for Ms [redacted]. None of this stuff is covered by our warranty. She next brought in the vehicle because it was pulling to the right. Again this is something not covered by our warranty but we took her vehicle to [redacted] and got an alignment done for her. We normally have a $100 deductible and did not charge her for that. She called again complaining about pulling and grinding noises. She wanted to return the vehicle. The manager Scott explained to her that we would not do that but she could bring it in and we would again take a look at it and fix it for her. She was not happy about that and was extremely rude to Scott. She decided to make an appointment with us anyways. We took the vehicle to [redacted] and did another alignment, did a transmission flush, reset the transmission, replaced the rear rotors and pads. We also put on 2 new front tires for her. This was a month after the purchase of the vehicle and once again we charged her no deductible and basically just did those things to make Ms [redacted] happy. Now Ms [redacted] has new tires and new brakes. Every time Ms [redacted] comes in she comes in with an attitude of entitlement and is outright rude to all the people that are trying to help her. We are very easy to work with and go out of our way to help out customers. The problem with Ms [redacted] is that nothing is good enough for her. If Ms [redacted] has an issue that is covered by her warranty we will be happy to help her out with it. We are done going above and beyond for someone that has no appreciation for it.