Goeppner Supply

We wish to thank Mr. [redacted] for reaching out to us regarding his concerns with Pride Contractors.  As the finance company, independent from the Dealership; we take these complaints very seriously and hope we can assist you in resolving them as quickly as possible.  Upon receipt of the...

complaint, we reached out to Pride Contractors immediately.  They stated they had received multiple calls from Mr. [redacted]. Each time, a contracted Plumber was sent to his house at no cost to Mr. [redacted].  Each time it was determined that there was no problem. An issue then arose with concerns regarding the drain line leaking.  The contracted Plumber came out to Mr. [redacted]'s home.  It was determined that the mud puddle in Mr. [redacted]'s yard was caused by leaking outdoor faucets, but in an effort to provide exemplary service, the Plumber redirected the drain line directly to the sewer.  Pride Contractors was then contacted by Mr. [redacted] who stated he had unfortunately lost his job and could no longer afford the water treatment system and again stated he was unhappy with the product.  Pride Contracts again in an effort to assist Mr. [redacted], offered to completely switch out the water treatment system at no charge, but Mr. [redacted] then refused to let them back to the house.   We are sensitive to difficult situations and understand that if Mr. [redacted] is experiencing a financial hardship, we welcome him to contact our office and arrange a manageable payment plan.  Mr. [redacted] may contact me directly at ###-###-#### ext.1181.  Based on the information we have gathered, we believe that Pride Contracts has done everything in their power to assist Mr. [redacted] with his service issues.  If he wishes to discuss his loan obligation, we will be available to assist him with that.  Thank you. Katie [redacted]
[redacted] [redacted]
[redacted]

We would like to thank Ms. [redacted] for forwarding her concerns to our attention.  We take consumer complaints very seriously and pride ourselves in having top notch customer service.  Clearly in this situation we have made errors that we wish to correct as soon as possible.  It is...

apparent that we fell short in providing Ms. [redacted] a positive experience and sincerely apologize for that.   I have personally reviewed the file and the errors made are being forwarded to our Customer Service team for further training.  Aqua Finance, Inc. has waived the late charge incurred in the amount of $10.00.  We have also submitted a request to correct the error made on Ms. [redacted]’s credit report.  The negative mark regarding the May 2016 late pay will be removed as it was our error that you were not made aware of this outstanding payment.   We value Ms. [redacted] and sincerely ask that she accept our apology for not providing her with outstanding customer service.  If she has any further questions, she may reach out to me directly at ###-###-#### ext. [redacted].  Thank you.Katie [redacted]AVP Compliance & Recovery[redacted]

Aqua Finance, Inc. acknowledges Mr. [redacted]’ complaint and hopes to provide clarity to this situation.  We regret the circumstances surrounding this matter and apologize for the inconveniences caused.  On July 22, 2016 Aqua Finance, Inc. purchased Mr. [redacted]’ loan from [redacted]...

Financial.  A letter notifying him of this change was mailed to him the same day.  According to the records received from [redacted] Financial Mr. [redacted] was not enrolled in their automatic payment program, but was making payments each month by phone.  In addition, monthly statements were mailed to Mr. [redacted] providing him with his balance, amount owed and how to make monthly payments.  I have included these statements for his review.   Due to interest accruing on a daily basis on this loan, we are unable to reverse these accrued interest charges as they are legitimate charges on his loan.  Our position is that Mr. [redacted] was provided with sufficient information on a monthly basis regarding his loan along with the initial letter stating his loan had been sold.  Again, we apologize for any inconvenience caused.  If Mr. [redacted] wishes to discuss this matter further he may contact our office at ###-###-####.  Thank you. Katie [redacted] [redacted] ###-###-####

Aqua Finance, Inc. has been in contact with Ms. [redacted] regarding the questions on her financing.  We empathize with her frustrations and have concluded that her current balance is correct and all charges have been accounted for.  The lack of principal reduction early on in the loan...

stemsfrom a promotion on the loan where no payments were made for 90 days.   If Ms. [redacted] wishes to have service done on the Water Treatment System we would be happy to locate a qualified dealer in her area.   She may call us with questions at any time at ###-###-####.  [redacted]AVP - Compliance & Recovery[redacted]

Aqua Finance, Inc. is in receipt of the complaint filed by Mr. [redacted].  We have conducted a thorough review of Mr. [redacted]'s account in reference to the unauthorized access to his credit report on November 12, 2017 and December 8th, 2017.  We have searched our records and the only time Mr....

[redacted]'s credit was accessed was August 12, 2016; which was the time he was approved for a loan with our company.  If Mr. [redacted] could provide records of Aqua Finance, Inc. accessing his credit on the above referenced days, we would greatly appreciate and could investigate further.  He may contact me directly at ###-###-####.  Thank you.Katie [redacted]AVP - Compliance[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It is ridiculous that the company does not stand behind their sales reps that misrepresent the conditions and pricing.  I will never recommend this company to anyone.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ryan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The installation of the system is  finally installed satisfactorily, I hope, after the damage of 2 small, continuous leaks.  This doesn't resolve the fact that now the wood under the sink has been damaged.  This only partially resolved my issue.  The dishwasher was finally reconnected, the hole which surrounded the spout has been corrected and the garbage disposer is now working properly again.  Imagine my surprise to find out they had unhooked the garbage disposer and dishwasher in order to install the water system.  Who does that?! Although I am happy about these items being corrected, I am displeased about the molded wood that is now under the sink.  I would NOT ever recommend this company or any like it to someone.  I would expect that when a company is trusted to do a job to your family home, that job is done with expertise and respect.  I'm now apprehensive to even switch from AT&T cable to Dish.  Then to add insult to injury, they had the audacity to say there was already damage under the sink prior to the system being installed into a 4 year old home.  If I had not continually complained and reached out to the Revdex.com my complaints would have continued to go unheard.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Craig [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] while most of the information is correct, what was left out is I did speak with dan on 3 different occasions whom said he will have the service department call to schedule the appointment, and no one has called to schedule.
Regards,
Vaughn [redacted]

Aqua Finance, Inc. acknowledges Ms. [redacted] made timely monthly payments.  The due date of her payment is not the same date that her promotion date expired on.  As previously stated, Ms. [redacted] had 1 year from the date of the contract to pay her loan without interest.   Ms. [redacted] did not pay the loan in full within 365 days which caused interest to accrue from the date the contract was signed.  I have included a copy of the billing statement sent to Ms. [redacted] in October of 2017 indicating the promotional end date and the details of her promotion.  This information is on each billing statement she received.   We apologize sincerely for any confusion caused and did waive the remaining balance of $26.74.  Her account is now closed and no further monies are owed.  If she has any further questions or would like further clarification, she is welcome to contact me directly at ###-###-####.  Thank you.  Katie [redacted]AVP - Compliance[redacted]

We'd like to thank Ms. [redacted] for providing us with her detailed concerns regarding this matter.  Her complaint details at length claims made against AquaFeel Solutions.  As the finance company we can unfortunately not attest or respond to these claims as we were not present and are a...

separate entity from AquaFeel Solutions.  We have reached out to AquaFeel Solutions and they provided us with records on the [redacted] account.  Based on the information received by AquaFeel Solutions, the complaint was initiated April 18, 2017.  Ms. [redacted] stated at that time the system was not working properly.  A water test was conducted and failed and Ms. [redacted] was told she would have to wait 72 hours to cycle the water.  ON May 15, 2017 Ms. [redacted] called AquaFeel Solutions and a message was left for a returned call.  Approximately 20 minutes later a supervisor contacted her and was told by a third party that she was unavailable.   On May 26, 2017 AquaFeel Solutions spoke with Ms. [redacted] again and offered her several options to rectify the situation including a brand new system installed for free, additional soap and a $100.00 gift card.  Ms. [redacted] rejected these offers and said it was not enough.  Based on the information provided we believe AquaFeel has made reasonable attempts to resolve this matter.  We are unsure what Ms. [redacted] wants.  There was a problem, AquaFeel attempted to resolve it and Ms. [redacted] chose to reject their resolutions.  Aqua Finance's position is that satisfactory attempts were made to assist her and believe this matter is closed.  We are unable to cancel the loan and the contract remains legally enforceable.   If Ms. [redacted] would like to discuss further she may contact our office at ###-###-#### extension [redacted].  Thank you.  Katie [redacted]AVP - Compliance[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is not fair that you charge a customer such extensive amount for having just missed 1 billing cycle.  For this reason, I am asking that you credit my account.  
Regards,
Rosa [redacted]