GoFundMe.com

Mr [redacted] , Thank you for submitting your complaint to us via the Revdex.com and for your patience as we reviewed your account I can confirm that our Trust and Safety team has been working in conjunction with our payment partner to understand why these actions were taken on the donations you raisedI do see that you have two separate campaigns on GoFundMe, one that is raising funds that will be sent directly to a charity, and then another that you set up that was a personal fundraiserI can assure you that donations to your charity campaign have not been affected here - [redacted] I have asked our Trust and Safety team to follow up with you today to clarify how we can best continue with the second personal campaign you set up should you wish to raise funds on two separate campaigns Regards, [redacted]

[redacted] Thank you for reaching out to us via the Revdex.com I apologize for the delay in both our response and in withdrawing your fundsIn looking for your correspondence with us, I am not seeing any messages from the [redacted] email addressThis is the address that is on file for your accountI have asked a member of our team to reach out to you directly to help resolve this withdrawal issuePlease look for their email to you and reply directly for further help Regards, [redacted]

[redacted] Can you let us know an alternative email address to reach you at? I can confirm that a member of our team has tried to reach you at the following addresses to help you resolve this withdrawal issue: [redacted] If you were able to see that message from our team, can you please reply directly there and we can continue to assist you with your withdrawal? Regards, [redacted]

Thank you for reaching out to GoFundMe via the Revdex.com I apologize if there was any confusion around the closure of your accountTo clarify, after reviewing your account and the payments made, our payment processor is no longer able to process payments for your accountAll donations to your campaign have been refunded to the original donors totaling $You may reach out to your donors directly to see if there is another way for them to send these funds to you Regards, [redacted]

[redacted] Thank you for reaching out to us via the Revdex.com First, please accept my apologies for the delay in receiving the most recent donations to your campaignIn looking at this situation closely with my team, I see that there were some concerns around the donations themselves that required extra verification on the side of our payment partner, WePay I have asked a member of our team to reach out to you directly to resolve this matter and you should have already received a message from them todayIf you have any more questions, please reply directly to that outreach and our team can help further Regards, [redacted]

[redacted] Thank you for reaching out to us via the Revdex.com and my apologies for the delay in receiving your withdrawal I have asked a member of our team to reach out to you directly to help get this withdrawal to you as soon as possibleThese funds should now be on their way to you and you should receive them within 2-business days in your bank accountIf you have any further questions about receiving these funds, please reply directly to the outreach that was sent to you by [redacted] and she can assist you directly Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: In response to a simple query, GoFundMe representatives took hours to respond When they finally did, they didn't just answer a simple question, but instead took action that was unwanted and not requestedFollcommunication with GoFundMe representatives did not resolve the issue, and the issue is still not resolvedOur business lost several hundred dollars due to GoFundMe's inappropriate and unwanted actionsSincerely, [redacted]

[redacted] Thank you for bringing this campaign to our attentionIt has been removed from our site and will not longer be accessible Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:i am using go fundme because this is the only way to get my funds[redacted] is a doctor at mayo clinic who is helping me and my familyThere is no other way to personally recieve the funds.I was diagnosed with a nasty disease which has caused me to be unable to workI have so much debt in medical bills now and am falling behindI choose GoFundMe because [redacted] suggested I do thisThe money is strictly to help my family and kidsThis medical condition has been a hard thing to deal with so I chose not to make the campaign public just to my family and doctors at Mayo ClinicHow can we make this work??Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:the point is we need to use this site to retrieve the funds.not explaining exactly why the funds can't be processed is not okI want a reasonable explanation what happened and whySincerely, [redacted]

Thank you for following up with us, Ms. ***. I am unable to discuss the specifics of your claim via the BBBs website. I will follow up with both [redacted] and [redacted] to ensure your claim is being processed correctly and promptly. Regards, [redacted]

Mr. ***,
Thank you for submitting this complaint to us via the Revdex.com
I have asked a member of our team to reach out to you directly to help get this check to youIn looking at the check details, it looks like there was an issue with the address that was input and the check was returned to
our issuerWe will work with you directly to correct this and get a new check mailed outPlease look for a separate email from us shortly on this
Regards,
***

Complaint: ***I am rejecting this response because:The business has deleted my account completely and for going on months, has refused to answer repeated attempts at contacting themI need my account reinstated or my missing money refunded

Complaint: ***I am rejecting this response because: She has submitted claims one to *** and one to *** the first one was absent in weeks goSincerely,*** ***

Complaint: ***I am rejecting this response because:I was not given ANY helpAll they decided to do was "change the date of the campaign" so it looks "fresh" that way it doesnt look like Ive been trying for MONTHS to get helpI find it ODD that every OTHER campaign is "trending" every OTHER campaign SUPPOSEDLY has donations but MINE..Mine is overlooked.........gofundme doesnt PROMOTE those that NEED HELP...they dont seem to feel the NEED to help those who arent getting donations by PROMOTING themNOPE they promote ones that are supposedly getting thousands of dollarsI had to delete my OLD one and start a NEW one because it looks STUPID where a start date is hour ago when I have UPDATES from a MONTH ago.......there was NO misunderstandings...GOFUNDME is just ripping people offthey want payment for running a websiteRIDICULAS...and THANKS for messing with my account and forcing me to start over again!!!!!Sincerely,*** ***

Mr. ***,
Thank you for reaching out to us via the Revdex.com complaint process
First, please accept my apologies for the trouble in communicating with usI do see that our team has tried to contact you but it is possible that the email address you are using may be having trouble receiving our
responsesI have asked our team to reach out again to you today to work on your withdrawalCan you check your email at the *** address, and if you still do not see any communication from our team there, can you reply to this complaint with an alternative email address that we can use to each you?
Regards,
***

*** ***Please accept our apologies for any misunderstanding of how GoFundMe works and also for any miscommunication with our team.I see that several members of our team were able to offer you some advice on how to best get started with your campaignI also see that the miscommunication resulted
in us resetting your campaign dateWhile this does not constitute fraud, we also understand how this may look on your end.One of my colleagues has followed up with you once more to offer a few more pieces of coaching adviceIf you wish to get started once more, simply reply to that email and we can continue to help.Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** ***
Please accept our apologies for the delay in getting this withdrawal taken care of for youWe understand that these funds are extremely urgent and I see that you are now working with a member of our team to get this resolved as soon as possibleIf you have any trouble completing the
actions that our team has recommended to complete this withdrawal, please let us know and we can continue to help
Regards,
***

*** ***
Thank you for reaching out to us via the Revdex.com
My apologies for the trouble in receiving the remaining balance of your fundsI see that our payment processor has asked to verify some information in order to send the balanceI have asked a senior member of our Customer Happiness Team to
reach out to you directly to resolve this issuePlease look for that email and we can work with you directly to resolve this
Regards,
***