GoFundMe.com

[redacted]
Thank you for submitting this complaint to us via the Revdex.com.
First, I was able to verify that our team has been in touch with you since you submitted this complaint. I am very sorry for the communication issues you experienced at the outset with our team. I do see that we were...

responding to your emails, but you were not able to receive our responses.
I see that [redacted] was able to work with you to reset the banking information on file and that a withdrawal is currently in progress. If you do not see those funds deposit in to your account within the next 2-5 business days. Please reply directly to the email correspondence you were having with [redacted] and we can make sure we address any more issues here.
Regards,
[redacted]

Thank you for following up with us, Ms. [redacted].
I am unable to discuss the specifics of your claim via the Revdex.coms website. I will follow up with both [redacted] and [redacted] to ensure your claim is being processed correctly and promptly.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:i am using go fundme because this is the only way to get my funds.[redacted] is a doctor at mayo clinic who is helping me and my family. There is no other way to personally recieve the funds.I was diagnosed with a nasty disease which has caused me to be unable to work. I have so much debt in medical bills now and am falling behind. I choose GoFundMe because [redacted] suggested I do this. The money is strictly to help my family and kids. This medical condition has been a hard thing to deal with so I chose not to make the campaign public just to my family and doctors at Mayo Clinic. How can we make this work??Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank GoFundMe for making a donation to the organization, and if I had known that they were doing so, would have thanked them.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello[redacted],
First, please accept our deepest condolences for your loss.
I have asked my team to review what happened here and to ensure you receive this withdrawal as soon as possible. It looks like we were missing just one more step before a withdrawal could be completed. You should see a...

direct follow up from our team shortly to help you complete the last steps to get this withdrawal processed. If you do not hear from them today, please email us at support[redacted] and we can ensure this withdrawal is processed for you as soon as possible.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] they didi not set up e=mail account I have not received my funds to this day

[redacted]
Thank you for reaching out to us via the Revdex.com.
First, please accept my apologies for the delay in receiving the most recent donations to your campaign. In looking at this situation closely with my team, I see that there were some concerns around the donations themselves that required...

extra verification on the side of our payment partner, WePay.
I have asked a member of our team to reach out to you directly to resolve this matter and you should have already received a message from them today. If you have any more questions, please reply directly to that outreach and our team can help further.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The first campaign I set up was through the charity and I am awaiting the funds through PayPal giving fund for the amount of $2,225? to be send to my PayPal account, what's the status on that account? I need these funds ASAP as I'm traveling to Egypt in 10 days.
As for the fund I started with my personal charity you may keep the account closed as you already refunded everyone that donated (do not open the account, nor process these payments) as I am planning on something different.
 
thank you
[redacted]

[redacted],
Thank you for submitting a complaint to us via the Revdex.com.
I have asked the Trust & Safety team to review this complaint to ensure that we are applying the GoFundMe Guarantee policy correctly. Our Trust & Safety team will continue to investigate the campaign you have donated to,...

but at the moment it has not been deemed that fraudulent activity has taken place here.
You may reach out directly to the Campaign Organizer to request a refund or ask any clarifying questions about the use of funds.
Regards,
[redacted]

[redacted]
Thank you for reaching out to us via the Revdex.com and my apologies for the delay in receiving your withdrawal.
I have asked a member of our team to reach out to you directly to help get this withdrawal to you as soon as possible. These funds should now be on their way to you and you...

should receive them within 2-5 business days in your bank account. If you have any further questions about receiving these funds, please reply directly to the outreach that was sent to you by [redacted] and she can assist you directly.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   If he does not follow up as he states I will submit again.  My daughters health is being compromised.  Her father took her money while the campaign organizer added her fathers banking info.  This is by all means fraud.  She is 18 and can choose which bills to pay.  He has sent in invoices and bills ,  none of which he has paid.  It is sad, that's all I can say.  But we have proof from the insurance that he has paid ZERO. Meanwhile we struggle!Sincerely, [redacted]

Mr. [redacted],
Thank you for submitting your complaint to us via the Revdex.com and for your patience as we reviewed your account.
I can confirm that our Trust and Safety team has been working in conjunction with our payment partner to understand why these actions were taken on the donations you...

raised. I do see that you have two separate campaigns on GoFundMe, one that is raising funds that will be sent directly to a charity, and then another that you set up that was a personal fundraiser. I can assure you that donations to your charity campaign have not been affected here - [redacted]
I have asked our Trust and Safety team to follow up with you today to clarify how we can best continue with the second personal campaign you set up should you wish to raise funds on two separate campaigns.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Ms. [redacted],
Thank you for submitting this message to us via Revdex.com.
I have confirmed with our Trust & Safety Team that they are in direct contact with [redacted] and are working with her to file and process a beneficiary claim. They will continue to work with [redacted] directly on this to ensure we...

can resolve this matter for her.
Regards,
[redacted]

[redacted]
Can you let us know an alternative email address to reach you at? I can confirm that a member of our team has tried to reach you at the following addresses to help you resolve this withdrawal issue:
[redacted]
If you were able to see that message from our team, can you please reply directly there and we can continue to assist you with your withdrawal?
Regards,
[redacted]

[redacted]
Thank you for reaching out to us via the Revdex.com.
I have asked a member of our team to reach out to you directly to help you resolve the withdrawal issue. Please respond directly to that outreach from us and we can help you to change your banking information for your...

withdrawal.
Regards,
[redacted]

When this complaint was originally received, we reached out directly to the customer and resolved in an ongoing communication with them.
 
 
Regards,
 
[redacted]