GoFundMe.com

telling them that I was going to go to you they resolved it and released my money so I need to withdraw my complaint thank you

Complaint: ***I am rejecting this response because:the account in question should have been taken down immediately.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** ***
Thank you for responding to us via Revdex.com
I do see that this mistake was caused on our end and that one of our Happiness Agents was able to work directly with you to make a donation to your campaign in the amount that was refunded in errorWhile the funds have been returned to your campaign, I want to make sure you have been able to access those funds via PayPalIf you are having any trouble accessing these funds, please first review this help center article: ***If you have any further questions after reviewing this article, please do not hesitate to contact our team for more help here
Regards,
***

[redacted]
Thank you for following up on this complaint.
I am unable to share details as to why the donation was unable to be processed by our payment partner. Please note that after review of your campaign and the payment information that was submitted, our payment partner has determined they will not be able to process donations for your account. I see that [redacted] was the sole donor to your campaign before it was closed. You may reach out to [redacted] at the [redacted] email address to work directly with him to receive these funds outside of GoFundMe. This will allow you to retain any fees that would be applied to this donation had it been processed on GoFundMe.
Regards,[redacted]

Thank you for submitting this complaint to the Revdex.com.
 
First, please accept my apologies for the trouble you have had getting your email changed so that you can access the funds you have raised on GoFundMe. I see that our team was in contact with you to help resolve this issue but was unable...

to help you reset your email address after requesting a photo copy of your ID. I have asked a member of our team to reach out to you directly to help you reset your email address and have waived the ID requirement for you to ensure we can work through this without any more added friction.
 
Please look for that separate email from our team shortly and they can work with you directly to ultimately help you process your withdrawal.
 
Regards,
 
[redacted]

**. [redacted],
 
Thank you for alerting us of this issue and my apologies for the delay in response. I see that you have been on contact with our Trust & Safety team to also lodge this complaint and can confirm that this campaign is no longer active can can no longer be viewed...

publicly.
 
Regards,
 
[redacted]

[redacted] [redacted]Thank you for submitting this complaint to us via the Revdex.com.Please accept our apologies for the difficulties in contacting us and for the trouble withdrawing your funds. I have asked a member of our Customer Happiness Team to reach out to you directly to help complete this withdrawal...

for you. Please look for that message sent to your email and reply to that message directly with any further questions.Regards,[redacted]

[redacted]
Thank you for writing in to us via the Revdex.com.
I have asked a member of our Trust & Safety team to take another look at your refund request to see if we can help to resolve this issue for you. You will see a follow up from our team on this shortly.
Thank you for your...

patience.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: In response to a simple query, GoFundMe representatives...

took 24 hours to respond.  When they finally did, they didn't just answer a simple question, but instead took action that was unwanted and not requested. Follow-up communication with GoFundMe representatives did not resolve the issue, and the issue is still not resolved. Our business lost several hundred dollars due to GoFundMe's inappropriate and unwanted actions. Sincerely,[redacted]

Mr. [redacted],
Thank you for submitting this message to our team via the Revdex.com.
I have reviewed your complaint with our Community Management Team and also see that you were in communication with them directly yesterday. I apologize for the lack of phone support during this process and understand...

that not being able to speak with us over the phone has caused you frustration.
I do see that we were able to clear your campaign and ensure that the funds raised are sent to your bank account. If you have any trouble receiving these funds within the next 2-5 business days, please let our team know.
Regards,
[redacted]

[redacted]
Thank you for reaching out to us via the Revdex.com.
I apologize for the delay in both our response and in withdrawing your funds. In looking for your correspondence with us, I am not seeing any messages from the [redacted] email address. This is the address that is on file...

for your account. I have asked a member of our team to reach out to you directly to help resolve this withdrawal issue. Please look for their email to you and reply directly for further help.
Regards,
[redacted]

[redacted]
Thank you for submitting this complaint to us via the Revdex.com.
I have reviewed your account information with our team and see that we were able to get in touch with you yesterday to resolve your withdrawal issue. I apologize for any frustration this has caused you. I can confirm that a...

withdrawal is now on its way to your bank account. If you do not see those funds deposit within 2-5 business days, please follow up with us.
Regards,
[redacted]

[redacted]
Thank you for submitting your complaint to us via the Revdex.com.
First, please accept our apologies for the delay in your withdrawal. It looks like there was a minor bug here that was preventing the withdrawal from completing. We have since resolved this for you and a withdrawal will be...

sent to you today. You should receive these funds within 2-5 business days. I have also asked a member of our team to reach out to you directly to confirm these details. If you have any further questions or do not see your funds in your bank account within 2-5 business days, please follow up with us on that directly email communication.
Thank you,
[redacted]

[redacted]
Thank you for submitting a complaint to us via the Revdex.com.
I have asked our Trust & Safety team to review the donation in question and your account. They have confirmed with me that after further review of the donation to your campaign, our payment processor was not able to verify the...

payment and returned those funds to the donor. You may work directly with the donor to obtain these funds outside of GoFundMe.
Regards,
[redacted]

[redacted]
Thank you for bringing this campaign to our attention. It has been removed from our site and will not longer be accessible.
Regards,
[redacted]

Thank you for reaching out to GoFundMe via the Revdex.com.
 
I apologize if there was any confusion around the closure of your account. To clarify, after reviewing your account and the payments made, our payment processor is no longer able to process payments for your account. All donations to your...

campaign have been refunded to the original donors totaling $125. You may reach out to your donors directly to see if there is another way for them to send these funds to you.
 
Regards,
 
[redacted]

[redacted]
Thank you for submitting your complaint to us via the Revdex.com.
After reviewing your correspondence with us, I was able to see that our team has communicated with you several times to confirm that the amount in question is the total fees incurred through use of our service. These funds were...

not sent to you because they represent the total fees.
Regards,
[redacted]

Complaint:[redacted]I am rejecting this response because:the point is we need to use this site to retrieve the funds.not explaining exactly why the funds can't be processed is not ok. I want a reasonable explanation what happened and whySincerely,[redacted]