Gold Acceptance

This letter responds to the complaint filed by [redacted] (Complaint ID No[redacted] )Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a carUpon review of the account, a representative spoke to Ms [redacted] this morning andinformed her that the refund of $would be mailed to her on September 23,2015.If Ms [redacted] has questions, she can contact our Customer Service Department at800-888-Sincerely, [redacted] *ParalegalDirect: [redacted]

We reached out to this customer recently to answer any questions she may have regarding our policies, this circumstance and expressed our interest in helping her resolve the transmission issues she was havingAlthough all of our policies and the law was followed, we will continue to follow up with her in order to resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not feel like my issue was heard by the appropriate supervisor, I was spoken to by the repossession department and would like to speak with someone who has a superior status in the company to put me at ease.] Regards, [redacted]

The account for Mr [redacted] was sent to PCE in order to collect on the remaining balanceThe balance that is sent to be collected is the remaining balance plus any accrued late chargesThis is a reduced amount from the total amount owedWe do this to assist the customer in being able to settle/create payment plans on a much less amountI left Mr [redacted] a message requesting a call backI would like to see the paperwork he has showing a different amount so we can correct any error on our endWe have settlement and payment plan options available as well if Mr [redacted] would like to start paying down on the deficiency balance

I financed a vehicle through this companyWhy did I even bother!!! this company is rude and do not care about the consumerI recently had a death in my family and had to rush out of town! I spoke to a representative and explained what was going on and stated that I would make the payment on the next dayThe representative stated that he would document the accountWell the next morning I wake up to go make my payment and my vehicle was gone!!!! I was about days late on the paymentI called to find out what was going on and how much was due to retrieve my vehicleThey lady that picked up the phone stated that I was hiding another vehicle in my garage and that I had two accountsI explained to the Representative that she may be mistaken me for my sister [redacted] blandly told me that I was lying and that I do not have a twin I was hiding a vehicleI asked to speak to my rep and she sated that I need to call backI call back and they tell me that I can get a payment amount until I verify my identityBecause I have a sister with a similar name and black families don't do that! How rude!!!!!! Stay far away from this shady business!!!!

Re: [redacted] Complaint ID No [redacted] Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No[redacted] )Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.After speaking with the customer service representative, it is determined thatcustomer misunderstood the information that was being conveyedPer GoldAcceptance policy, we are unable to discuss the terms of the contract withoutrevealing confidential information but, if Ms [redacted] would like further clarificationon how to abide by the terms of the contract she can contact our office.Sincerely, [redacted] *ParalegalDirect: [redacted]

We spoke to the customer this morning and gave her the number to the Repo company in order for her to recover her personal belongings.Thank you

Re: Ms [redacted] , Complaint ID No [redacted] Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No[redacted] )Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Gold Acceptance doesn’t provide guarantee to customers that their credit score willimprove over the life of the contractWith that said, as mentioned in the previousresponse, Gold Acceptance has been accurately reporting the account status of Ms[redacted] ’ accountIf Ms [redacted] further believes what is being reported is incorrectshe must dispute it with the credit bureaus and Gold Acceptance will respond to thatdispute.If Ms [redacted] has any further questions, she can contact me directly at [redacted] ***Sincerely, [redacted] Paralegal

Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No[redacted] )Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Upon review of the account, Gold Acceptance determined that all charges assessedagainst the account were validTherefore, the unit was repossessed due to Ms[redacted] not complying with the terms of the contractFurthermore, Gold Acceptanceaccepts various forms of payment and not just via [redacted] i.e***, ***order, [redacted] ***, [redacted] ***, and [redacted] .If Ms [redacted] has questions, particularly with respect to her contract, she cancontact our Customer Service Department at [redacted]

I am unable to locate an account with the demographic information providedI called the number listed on the complaint but was unable to leave a message because the voicemail box was fullOur next step will be to email the customer to give me a call back at 714-828- [redacted] so we can further assist

Consumer has misrepresented the factsShe was given all appropriate information to retrieve her personal property and to recover her vehicleWe have no other remedies for her situation and future ramblings and complaints are mere harassment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been paying on this loan for the past two yearsIt was brought to my attention that my credit score should be much higher due to the fact that I'd financed a carUpon viewing my credit score, it has not changed in relation to me financing the carWhile they may have reported that I paid my note, their guarantee of improving my credit score was a claimNow they want me to pay the balance and report a repossession which is unacceptable If they can not positively improve my credit score by reporting the on time payments, then they do not need to report anything derogatory Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Maybe they should have paid better attention to my complaint before responding so quickly The complaint is not about the fact that the car was repossessed It was about the horrible customer service/treatment I have received and the verbal agreement [redacted] made to return my car if I paid $ She made promises she did not keep and that is unacceptable I had to keep any promises I made With regard to the comment she made about alternate payments, how can I send a check or money order when the payment had to be made right away to get my car back? [redacted] did not say mail a check or money order for $and we will see I would like them to either honor their promises and return my car then work with me on the repossession fees or cancel the contract and return my money Also since she mentioned the contract, I am compelled to mention that the copy I have does not say I cannot make partial payments I made that payment in good faith to show that although my identity was stolen, I was trying This company says one thing and does another I would like them honor their promises and stop telling lies Regards, [redacted]

We would gladly explain balance and reason for balance increasingWe have made contact with customer and are working on getting the correct information in, in order to update account correctly.Feel Free to contact our office at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This statement responds to the complaint filed by [redacted] (Complaint ID No [redacted] ) Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”) is an automotive finance company that provides alternative financing for people who are looking to buy a car Gold Acceptance has complied with all applicable laws regarding its collection efforts We cannot address the other aspects of the customer's complaint without revealing confidential information regarding his account Thus, Mr [redacted] should contact our customer service department at 800-888-if he has further concerns

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not accept Gold Acceptance because when I was on the phone with Gold Acceptance and LoanMart, I was told that as soon as Gold Acceptance verified that my $300.00 payment had cleared I would get my refund. Both company had the conversation recorded and I don't think I should have to wait until 9/23/15. Regards, [redacted]

Recently obtained new insurance for my vehicle, I did notify the company of the change and faxed over the declaration binder showing my new insurance information their office requiredI obtained the fax number from one of their receptionistI was advised by the company to wait hours before the faxes are submitted to the systemI did so, and obtained a fax confirmationWhen I called to see if they had received the declaration binder I was informed that there was nothing in the systemSo I refaxed it and yet again confirmed the fax number before sendingObtained another fax confirmation and this time I decided to wait a weekA few days after refaxing the declaration binder of insurance I receive a letter in the mail saying that and extra $dollars had been tacked onto what I owe due to the fact they did not have information on my new insuranceI called and was very nice a polite requesting an explanation after faxing it over twice and having fax confirmationsThe lady who assisted me was very rude and laughed like it was a jokeThat day my fiancé, insurance company and myself faxed it over yet againAgain they said they don’t have the paperworkAt that time I felt like there is nothing I can do but pay off an extra $dollarsThree months have now gone by and I have received another letter saying that they have put additional $dollars on to what I oweWhen I bought this car I got it for $6,500, it’s been a year a months since I’ve had itI have paid my car note every month and in total to this date I have paid off $3,640, but I still owe them over $5,dollarsI have gone through faxing the information againAt this point I am seeking an attorneyI have all my documentation from beginning till nowAlways keep your paperwork when dealing with companies

After a thorough review of the complaint submitted, we've determined we can not give Mr*** his desired resolutionMr*** was provided with an NMVTIS and Autocheck report showing the vehicle had not sustained any body/frame damage at point of purchaseAlso, Gold Acceptance was not made
aware of any mechanical issues Mr*** may have been experiencing during the phone conversation between him and our representative during the life of the loanWe do encourage Mr*** to reach out to us as we do have settlement opportunities for any deficiency balance

We have reached out to Mr*** *** directly to resolve the issues he has presentedWhile we are unable to comply with his desired settlement, we are positive we can come to an agreeable resolution