Gold Acceptance

Re: Ms. [redacted], Complaint ID No. [redacted]Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing...

for people looking to buy a car.Gold Acceptance doesn’t provide guarantee to customers that their credit score willimprove over the life of the contract. With that said, as mentioned in the previousresponse, Gold Acceptance has been accurately reporting the account status of Ms.[redacted]’ account. If Ms. [redacted] further believes what is being reported is incorrectshe must dispute it with the credit bureaus and Gold Acceptance will respond to thatdispute.If Ms. [redacted] has any further questions, she can contact me directly at [redacted]Sincerely,[redacted]Paralegal

I have been paying this company for over 4 years on a $9000 loan. I have sent in proof of insurance multiple times and each time they say they don't have my proof of insurance and tact on more money to my balance. This loan should have been payed off but they keep adding more to my balance. This company is very horrible their is nothing in my contract that states you will be charged more if we don't have proof of insurance. I know someone who went through the same thing with this company their trying to get over on customers by overcharging them. I recently asked for a breakdown of every payment I've made and the so called fees they are charging which I will have a lawyer looking further into!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been paying on this loan for the past two years. It was brought to my attention that my credit score should be much higher due to the fact that I'd financed a car. Upon viewing my credit score, it has not changed in relation to me financing the car. While they may have reported that I paid my note, their guarantee of improving my credit score was a false claim. Now they want me to pay the balance and report a repossession which is unacceptable.  If they can not positively improve my credit score by reporting the on time payments, then they do not need to report anything derogatory.
Regards,
[redacted]

Re: [redacted] Complaint ID No. [redacted]Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.After speaking with the customer service representative, it is determined thatcustomer misunderstood the information that was being conveyed. Per GoldAcceptance policy, we are unable to discuss the terms of the contract withoutrevealing confidential information but, if Ms. [redacted] would like further clarificationon how to abide by the terms of the contract she can contact our office.Sincerely,[redacted]ParalegalDirect: [redacted]

We spoke to the customer this morning and gave her the number to the Repo company in order for her to recover her personal belongings.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below 
Text document is blank. 
Regards,Mr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept Gold Acceptance because when I was on the phone with Gold Acceptance and LoanMart, I was told that as soon as Gold Acceptance verified that my $300.00 payment had cleared I would get my refund.  Both company had the conversation recorded and I don't think I should have to wait until 9/23/15.
Regards,
[redacted]

Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Upon review of the account, Gold...

Acceptance determined that all charges assessedagainst the account were valid. Therefore, the unit was repossessed due to Ms.[redacted] not complying with the terms of the contract. Furthermore, Gold Acceptanceaccepts various forms of payment and not just via [redacted] i.e. [redacted], [redacted]order, [redacted], [redacted], and [redacted].If Ms. [redacted] has questions, particularly with respect to her contract, she cancontact our Customer Service Department at [redacted].

Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Upon review of the...

account, Gold Acceptance determined that all charges assessedagainst the account were valid. Therefore, the unit was repossessed due to Ms.[redacted] not complying with the terms of the contract. Furthermore, Gold Acceptanceaccepts various forms of payment and not just via [redacted] i.e. [redacted]order, [redacted], and [redacted].If Ms. [redacted] has questions, particularly with respect to her contract, she cancontact our Customer Service Department at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Maybe they should have paid better attention to my complaint before responding so quickly.  The complaint is not about the fact that the car was repossessed.  It was about the horrible customer service/treatment I have received and the verbal agreement [redacted] made to return my car if I paid $260.  She made promises she did not keep and that is unacceptable.  I had to keep any promises I made.  With regard to the comment she made about alternate payments, how can I send a check or money order when the payment had to be made right away to get my car back?  [redacted] did not say mail a check or money order for $260 and we will see.  I would like them to either honor their promises and return my car then work with me on the repossession fees or cancel the contract and return my money.  
Also since she mentioned the contract, I am compelled to mention that the copy I have does not say I cannot make partial payments.  I made that payment in good faith to show that although my identity was stolen, I was trying.  This company says one thing and does another.  I would like them honor their promises and stop telling lies.  
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Re: Ms. [redacted], Complaint ID No. [redacted]Dear Revdex.com of San Diego:This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people...

looking to buy a car.Gold Acceptance doesn’t provide guarantee to customers that their credit score willimprove over the life of the contract. With that said, as mentioned in the previousresponse, Gold Acceptance has been accurately reporting the account status of Ms.[redacted]’ account. If Ms. [redacted] further believes what is being reported is incorrectshe must dispute it with the credit bureaus and Gold Acceptance will respond to thatdispute.If Ms. [redacted] has any further questions, she can contact me directly at [redacted]Sincerely,[redacted]Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Maybe they should have paid better attention to my complaint before responding so quickly.  The complaint is not about the fact that the car was repossessed.  It was about the horrible customer service/treatment I have received and the verbal agreement [redacted] made to return my car if I paid $260.  She made promises she did not keep and that is unacceptable.  I had to keep any promises I made.  With regard to the comment she made about alternate payments, how can I send a check or money order when the payment had to be made right away to get my car back?  [redacted] did not say mail a check or money order for $260 and we will see.  I would like them to either honor their promises and return my car then work with me on the repossession fees or cancel the contract and return my money.  Also since she mentioned the contract, I am compelled to mention that the copy I have does not say I cannot make partial payments.  I made that payment in good faith to show that although my identity was stolen, I was trying.  This company says one thing and does another.  I would like them honor their promises and stop telling lies.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I specifically told their rep Irene multiplier times about the issues with the brakes, ac, and the frame damage. The claim that it wasn't made known is an outright falsehood. I even asked them about replacing the vehicle.
Regards,
[redacted]