Gold Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please see the attached file for the substantive response to the above referenced complaintMs***,
This letter is the response from Reliant Financial Corporation d/b/a Gold Acceptance (“GoldAcceptance”) to the above referenced matter (Complaint ID: *** (the “Complaint”))
filed by*** *** (the “Complainant”).Gold Acceptance is in the business of purchasing and financing retail installment sales contractsTheComplainant entered into a retail installment sales contract with a dealer, and this contract wassubsequently sold to Gold AcceptanceGold Acceptance collects monthly payments on the contractand in the event a customer misses a payment (even if by one day), Gold Acceptance has the authority,according to the retail installment sales contract to repossess the vehicleThe Complainant voluntarilyentered into the retail installment sales contract for the purchase of his vehicleThe Complainant'sdesire settlement is to rescind the retail installment sale contract by returning the vehicle to GoldAcceptance and having payments refundedWhile Gold Acceptance is sympathetic towards therepairs that the Complainant has had to make to the vehicle, this is not a reason to rescind the retailinstallment sales contractOne of Gold Acceptance's core values is honest and integrityGold Acceptance has reviewed theaccount with the customer service personnel involved and has discovered that the Complainant wasprovided accurate informationGold Acceptance has taken the necessary measures to address theComplainant's lack of customer satisfactionWith respect to the apparent financial hardships the Complainant has undergone, Gold Acceptancewould be willing to aid the Complainant in a manner that is fitHowever, there are certainprerequisites the Complainant needs to satisfy in order to do soIf the Complainant would like todiscuss these options, he may call our Customer Service Department at *** whom will placehim in contact with a representative qualified to answer any questions or inquiriesSincerely,
*** ***
*** ***

This letter responds to the complaint filed by *** *** (Complaint ID No.***)Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Upon review of the account, a representative spoke to Ms
*** this morning andinformed her that the refund of $would be mailed to her on September 23,2015.If Ms*** has questions, she can contact our Customer Service Department at800-888-5330.Sincerely,*** *ParalegalDirect: ***

The account for Mr*** *** was sent to PCE in order to collect on the remaining balanceThe balance that is sent to be collected is the remaining balance plus any accrued late chargesThis is a reduced amount from the total amount owedWe do this to assist the customer in being able to
settle/create payment plans on a much less amountI left Mr*** a message requesting a call backI would like to see the paperwork he has showing a different amount so we can correct any error on our endWe have settlement and payment plan options available as well if Mr*** would like to start paying down on the deficiency balance

Repossession was lawfulCustomer was called and sent a password protected document where he could view his payment ledgerCustomer called in requesting assistance to reinstate his vehicleWe are currently working with him to get him back into the unit

We ran an audit on the insurance coverage received from the customerUnfortunately, they are month policies that we can't officially acceptThe customer recently provided us with new *** insurance policy informationAs soon as we confirm the coverage on the *** policy and receive the
declaration page, the customer will see waiver fee removal and reversal of any payment change due to the insurance waiver fee that has been currently applied to the account due to the lack of acceptable proof of insurance

Re: Ms*** ***, Complaint ID No***Dear Revdex.com of San Diego:This letter responds to the complaint filed by *** *** (Complaint ID No.***)Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.Gold Acceptance doesn’t provide guarantee to customers that their credit score willimprove over the life of the contractWith that said, as mentioned in the previousresponse, Gold Acceptance has been accurately reporting the account status of Ms.***’ accountIf Ms*** further believes what is being reported is incorrectshe must dispute it with the credit bureaus and Gold Acceptance will respond to thatdispute.If Ms*** has any further questions, she can contact me directly at ***
***Sincerely,*** ***Paralegal

I am unable to locate an account with the demographic information provided. I called the number listed on the complaint but was unable to leave a message because the voicemail box was full. Our next step will be to email the customer to give me a call back at 714-828-[redacted] so we can further assist.

This company is very unprofessional. I spoke with a woman name [redacted] and [redacted], both were clearly not trained to their jobs. This company is a scam artist buyers be aware

Please see the attached file for the substantive response to the above referenced complaint.Ms. [redacted],This letter is the response from Reliant Financial Corporation d/b/a Gold Acceptance (“GoldAcceptance”) to the above referenced matter (Complaint ID: [redacted] (the “Complaint”)) filed by[redacted]...

[redacted] (the “Complainant”).Gold Acceptance is in the business of purchasing and financing retail installment sales contracts. TheComplainant entered into a retail installment sales contract with a dealer, and this contract wassubsequently sold to Gold Acceptance. Gold Acceptance collects monthly payments on the contractand in the event a customer misses a payment (even if by one day), Gold Acceptance has the authority,according to the retail installment sales contract to repossess the vehicle. The Complainant voluntarilyentered into the retail installment sales contract for the purchase of his vehicle. The Complainant'sdesire settlement is to rescind the retail installment sale contract by returning the vehicle to GoldAcceptance and having payments refunded. While Gold Acceptance is sympathetic towards therepairs that the Complainant has had to make to the vehicle, this is not a reason to rescind the retailinstallment sales contract.One of Gold Acceptance's core values is honest and integrity. Gold Acceptance has reviewed theaccount with the customer service personnel involved and has discovered that the Complainant wasprovided accurate information. Gold Acceptance has taken the necessary measures to address theComplainant's lack of customer satisfaction.With respect to the apparent financial hardships the Complainant has undergone, Gold Acceptancewould be willing to aid the Complainant in a manner that is fit. However, there are certainprerequisites the Complainant needs to satisfy in order to do so. If the Complainant would like todiscuss these options, he may call our Customer Service Department at [redacted] whom will placehim in contact with a representative qualified to answer any questions or inquiries.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below Text document is blank. 
Regards,
Mr. [redacted]

Consumer has misrepresented the facts. She was given all appropriate information to retrieve her personal property and to recover her vehicle. We have no other remedies for her situation and future ramblings and complaints are mere harassment.

We reached out to this customer recently to answer any questions she may have regarding our policies, this circumstance and expressed our interest in helping her resolve the transmission issues she was having. Although all of our policies and the law was followed, we will continue to follow up with...

her in order to resolve the issue.

This letter responds to the complaint filed by [redacted] (Complaint ID No.[redacted]). Reliant Financial Corporation dba Gold Acceptance (“Gold Acceptance”)is a company that provides alternative financing for people looking to buy a car.
Upon review of the account, a...

representative spoke to Ms. [redacted] this morning andinformed her that the refund of $300 would be mailed to her on September 23,2015.If Ms. [redacted] has questions, she can contact our Customer Service Department at800-888-5330.
Sincerely,
[redacted]ParalegalDirect: [redacted]

We would gladly explain balance and reason for balance increasing. We have made contact with customer and are working on getting the correct information in, in order to update account correctly.Feel Free to contact our office at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do not feel like my issue was heard by the appropriate supervisor, I was spoken to by the repossession department and would like to speak with someone who has a superior status in the company to put me at ease.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been paying on this loan for the past two years. It was brought to my attention that my credit score should be much higher due to the fact that I'd financed a car. Upon viewing my credit score, it has not changed in relation to me financing the car. While they may have reported that I paid my note, their guarantee of improving my credit score was a false claim. Now they want me to pay the balance and report a repossession which is unacceptable.  If they can not positively improve my credit score by reporting the on time payments, then they do not need to report anything derogatory.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The bureau can do as required to either post the facts of bad business ethics on behalf of this company is based on the mission statement the bureau upholds to work by and for the safety of the consumer! I may ramble as it is clear that this business lies and does not follow the rules of proper business ethics or if its financial part in a situation such as mine. The lies and deceit are unacceptable and deplorable as are the words they choose to use when defending their actions . THE FACT THEY HAVE IMPOUNDED MY VEHICLE ONE THAT THEY DID NOT FINANCE AND NO REGARD FOR THE WRONGDOINGS IS OUTRAGEOUS! THEY SHOULD BE PUT UP ON BLAST FOR THIS AND I WILL CONTINUE TO SEEK JUSTICE TO EXPOSE THESE ACTS THAT ARE AGAINST ALL PROPER CONSUMER ETHICS! GREEDY SMALL BUSINESS OVER CHARGING AND TREATING CONSUMERS THIS WAS IS WRONG! 
Regards,
[redacted]

I financed a vehicle through this company. Why did I even bother!!! this company is rude and do not care about the consumer. I recently had a death in my family and had to rush out of town! I spoke to a representative and explained what was going on and stated that I would make the payment on the next day. The representative stated that he would document the account. Well the next morning I wake up to go make my payment and my vehicle was gone!!!! I was about 15 days late on the payment. I called to find out what was going on and how much was due to retrieve my vehicle. They lady that picked up the phone stated that I was hiding another vehicle in my garage and that I had two accounts. I explained to the Representative that she may be mistaken me for my sister. [redacted] blandly told me that I was lying and that I do not have a twin I was hiding a vehicle. I asked to speak to my rep and she sated that I need to call back. I call back and they tell me that I can get a payment amount until I verify my identity. Because I have a sister with a similar name and black families don't do that! How rude!!!!!! Stay far away from this shady business!!!!

This
statement responds to the complaint filed by [redacted] (Complaint ID No. [redacted]).  Reliant Financial...

Corporation dba Gold
Acceptance (“Gold Acceptance”) is an automotive finance company that provides
alternative financing for people who are looking to buy a car. 
 
Gold
Acceptance has complied with all applicable laws regarding its collection
efforts.  We cannot address the other
aspects of the customer's complaint without revealing confidential information regarding his account.  Thus, Mr. [redacted] should
contact our customer service department at 800-888-5330 if he has further
concerns.