Product size of one shirt not accurate Placed order #XXXXX on 5/6/for shirtsShirt #1="King of Jungle" size 2XShirt #2="Sunset Wolf" size XLPaid $via PayPalReceived order 5/28/1st email 5/to report problem with shirt #sizeSupposed to be 2X but is actually considerably SMALLLER than shirt #(XL)No response2nd email 6/Sent photo to illustrate size differenceNo response3rd email 6/No responseI also sent communication via Arm the Animals website Contact FormNo responseThe shirt is too smallDefinitely not a 2X size
Items missing from order and customer service does not respond I ordered two items from Arm The Animals, a cotton sling bag and a large canvas messenger bagWhen the order finally arrived the canvas messenger bag was missingI contacted customer service multiple times but no response
I love Arm the Animals! Everything I have purchased from them is high quality, fashionable and an excellent valueThey have some of the most unique graphic designs, great for starting a conversation about protect animal rightsAll of the designs are printed on super soft, light weight high quality cotton too, so great for everyday wear in FLI also love the customer service team, always soo helpful with any questions I have about the products, they have even helped me customize shirts I didn't know could be customizedI've been a customer for over years, and my loyalty to them is strongKeep on doing what your doing ATA! ð? ¨ð? ¼ð? ¢ð? ?
I'm stunned by the comments that have starsI ordered a t-shirt on 10/The web site stated that it would take 8-business daysHere it is 10/I received an email stating that my order has shippedI have no answer to the quality of the product because I have not received it yetI sent emails asking about my orderNEVER GOT THE RESPONSE THEY SAID I WOULD GET IN HOURSIt makes me wonder if all the star comments are the business owner themselvesMy experience with this company the same as the star commentsThis is a great causeI suggest you either hire some help or take a crash course in how to run a businessI'm really hope my t-shirt is not a piece of [redacted] after waiting so long for it
I purchased two shirts on 12/13/from this company and the shipping time was 8-business daysI still have not received my shirts I purchased two shirts on 12/13/for $from this company and the shipping time was 8-business daysThe invoice ID is [redacted] I still have not received my shirtsI contacted the company on December 29th via Facebook message and they told me it would ship by January 5th or 5th and I have still yet to receive a shipping confirmationI messaged the company again today and got no responseI would like my money back as I purchased this as a Christmas gift and I have still yet to receive it and I have not received it within the 8-business day promised time
I placed an order for two cloth bags and a tank top on July 28th My credit card was immediately charged for the full amount I received the two bags on August 12th On August 17th, I emailed the company through their "zendesk" to find out the status of the tank top No response I contacted them again three days ago, still no response I have messaged them on Facebook as well They clearly have no interest in doing anything but stealing money from people with big hearts who choose to pay a little more for merchandise in an effort to help animals Now, more than a month later, they have my money and I don't have the shirt I paid for DO NOT SUPPORT THIS ORGANIZATION!!!!
I've been ordering from Arm The Animals for a couple years now and have only had positive experiencesI always receive my order within days and I always love the clothesI recently went to order a shirt and saw that the design was no longer on the websiteI followed the instructions on how to contact costumer service (instructions are clearly written on their website) and asked if there was any way to still get that designWithin the hour I received a responseThe woman who helped me went out of her way to make sure my order was fulfilledI was able to order the design and she instructed me on how to get that done by writing in a message box on the order formShe ensured me that my order would be fulfilled and that if I encountered any issues to email herI received my order sooner than I expected and it was perfectI even received a follow up email to make sure my order was what I wantedI'm really impressed and will always be a customerI think any negative reviews are coming from people who dont contact them in the ways instructed on their siteThey are a small business with a lot of really cool things so it makes sense that they get a lot of traffic, and in order to respond to everyone they need people to communicate with them via the appropriate avenuesRead their website and understand they are print-to-orderTheir designs are high quality and so is the clothingIt's worth the day waitI've never been any less than thrilled with the quality of products and the customer service
Placed an order over a month ago, and still have yet to receive it
Placed an order 6/at 9:53AM for a t-shrirt and customized stickersMy order # was XXXXXXHadn't heard anything about my order and it was day (6/28) from their "8-business days", so I emailed them just to check on the order*** emailed me the very next day to say the order was on backorder and it should be shipping "soon"I emailed her back 7/asking for an ETA since this was a gift, she replied the very same day saying it was shipping in the next hoursI received another email 7/saying my order had shipped and the email had a tracking number of XXXXXXXXXXXXXXXXXXXXXXMy account on their website even says my order had been fulfilled, which is a lieAfter a few days of tracking the package, the status never changed from "pre-shipment"On 7/I emailed them again to find out what was going on with my orderOn 7/12, *** emailed me back saying this was NOT and she was going to be "resh
ordered a tank topThe company charged me for the item and I never received the item
Ordered the tank top from their website weeks agoCompany claims it take 3-business days for item to shipThey also said in the order confirmation email they will send another shipping confirmation email with a tracking number etcI never received a shipping confirmation email and have not received the item I orderedI sent them different emails over a week ago and I still have not gotten a responseThis company scammed me because my credit card was charged in full for the product plus shipping and I never received the productI cannot even get ahold of one from customer service or get them to respond to me
Paid for items weeks ago and still haven't received what I paid for
Order - #XXXXX November XX XXXX
Womens 3Rs ideal tank top heather large $
Womens rescue knuckles fashion crew, heather grey XXL $
13oz pillow $
Total of $
I have asked through Messenger several times what the status of my items wereShipping still shows unfulfilled The first time I was told it would be in Monday's shipment that was two weeks after I had purchased the itemsI asked again where my items were and then I was told that it was a print problemSo to me that means I was lied to the first time I asked I then asked again and was told it would go out Friday but no later than MondayI check the status on Monday and it still showed unfulfilled, I then asked again what was going on and was told it would be out no later then Tuesday which is todayShipping status still shows unfulfilledI reached out again today and they haven't replied when normally it's instantI've asked several
They won't respond to emails or other forms, and they don't haven't sent my order even after the time they state on the website
I ordered( #XXXXX) on July 2, I have tried multiple times to email the company to inquire about the order and haven't received any form of responseThis has gone on for about weeks I am angry because this order was $I used my MasterCard for this order and they won't even respond to my request for a refundI have heard that others have had an issue with Arm the animals, and I hope to get my money back, if not my order
I ordered an item from the company, and they sent me the wrong oneI emailed them three times in order to resolve the issue, but they don't reply
On March 7, 2016, I placed an order with Arm the Animals for two items of clothingThey sent me two items, however, one item is incorrectMy order number is XXXXXThe item that I ordered is the "r's wide neck sponge fleece" in black, size smallThey sent me the "r's t-shirt" in black, size small, which is not what I orderedI have emailed them multiple times over the past two weeks requesting to either receive a refund, or be provided with the correct item, and no one have responded to mePlease help! I feel like I am being ripped off At this point, I just want a refundI do not want to wear, and thereby promote, their brand due to such poor customer service
ATA went above and beyond to accommodate meMy order was a few days later than anticipated and they threw in some stickers and a pair of kitty socks for the inconvenienceEven reshipped an item that didn't fit and sent me the size I needed, all on their dimeI'm also going to gift the shirt that didn't fit to a friend of mine to spread their brand name bc I love their company and what they stand for! Highly recommend!
Extremely poor business practiceI placed an order, and for weeks attempted to contact this company regarding my order and all of my requests went unansweredThis company would post on their social media accounts on a daily basis, sometimes multiple times a day but couldn't be bothered to respond to their customersIf I pay you for a good, I expect to receive good customer service and contact if there is going to be a delayOnly after filing a dispute with PayPal did I receive a response from the company on their Facebook, extremely impersonal stating "we are behind in shipping, your order will be shipped this week." Not only that, but the company has deleted comments from myself and other customer service off of their page which were requesting resolution to issuesI will never buy from this company again, there is so much more that I could say here but will leave it at that
This is by far the worst company I have ever worked withI have had about 12-messages go completely ignoredThey are a scam and more then likely stealing people's moneyI ask about my order and get zero response backIt's resiculousI'll be amazed if my item ever shows up
So I've given them two chances...I got a tank top last summerOn the site they look well made etc, but the one I got was the worst quality material, poorly made, and falling apart after one washThe bottom isn't even hemmed! So I decided to try a sweatshirtSame ***Horrifying material, like the worst fabric you could feel on your skin, very poorly made, not a hem anywhere, not sleeves, not bottom, not even neckSo weird, especially when they charge an arm and a leg to begin withPun intendedDo not do business with these ppl
I love Arm the Animals, and what they stand for! Their customer service is on 100% point I have ordered many items from them, and absolutely love the quality and texture of their shirts I recently ordered a shirt that accidentally shipped without the print on the front I emailed them, they reached out to me immediately and not only sent me a new shirt, but I was able to keep the non printed one, and was sent a generous discount for my next order I will continue to support ATA
Not professional at allI ordered a shirt for them weeks agoThey chargedon'twere for shipping and it's still yet to be mailed Great what the company stands forHorrible costumer service There isn't even a person to speak with about orders I messaged them, and their explanation was " we are a small company and shipping takes anywhere from to days." That was days ago
Product size of one shirt not accurate Placed order #XXXXX on 5/6/for shirtsShirt #1="King of Jungle" size 2XShirt #2="Sunset Wolf" size XLPaid $via PayPalReceived order 5/28/1st email 5/to report problem with shirt #sizeSupposed to be 2X but is actually considerably SMALLLER than shirt #(XL)No response2nd email 6/Sent photo to illustrate size differenceNo response3rd email 6/No responseI also sent communication via Arm the Animals website Contact FormNo responseThe shirt is too smallDefinitely not a 2X size
Items missing from order and customer service does not respond I ordered two items from Arm The Animals, a cotton sling bag and a large canvas messenger bagWhen the order finally arrived the canvas messenger bag was missingI contacted customer service multiple times but no response
I love Arm the Animals! Everything I have purchased from them is high quality, fashionable and an excellent valueThey have some of the most unique graphic designs, great for starting a conversation about protect animal rightsAll of the designs are printed on super soft, light weight high quality cotton too, so great for everyday wear in FLI also love the customer service team, always soo helpful with any questions I have about the products, they have even helped me customize shirts I didn't know could be customizedI've been a customer for over years, and my loyalty to them is strongKeep on doing what your doing ATA! ð? ¨ð? ¼ð? ¢ð? ?
I'm stunned by the comments that have starsI ordered a t-shirt on 10/The web site stated that it would take 8-business daysHere it is 10/I received an email stating that my order has shippedI have no answer to the quality of the product because I have not received it yetI sent emails asking about my orderNEVER GOT THE RESPONSE THEY SAID I WOULD GET IN HOURSIt makes me wonder if all the star comments are the business owner themselvesMy experience with this company the same as the star commentsThis is a great causeI suggest you either hire some help or take a crash course in how to run a businessI'm really hope my t-shirt is not a piece of [redacted] after waiting so long for it
I purchased two shirts on 12/13/from this company and the shipping time was 8-business daysI still have not received my shirts I purchased two shirts on 12/13/for $from this company and the shipping time was 8-business daysThe invoice ID is [redacted] I still have not received my shirtsI contacted the company on December 29th via Facebook message and they told me it would ship by January 5th or 5th and I have still yet to receive a shipping confirmationI messaged the company again today and got no responseI would like my money back as I purchased this as a Christmas gift and I have still yet to receive it and I have not received it within the 8-business day promised time
I have placed several orders with Arm the AnimalsI have purchased t-shirts, stickers, and bandanasI have been pleased with all my purchases
I have placed several orders with Arm the AnimalsI have purchased t-shirts, stickers, and bandanasI have been pleased with all my purchases
I placed an order for two cloth bags and a tank top on July 28th My credit card was immediately charged for the full amount I received the two bags on August 12th On August 17th, I emailed the company through their "zendesk" to find out the status of the tank top No response I contacted them again three days ago, still no response I have messaged them on Facebook as well They clearly have no interest in doing anything but stealing money from people with big hearts who choose to pay a little more for merchandise in an effort to help animals Now, more than a month later, they have my money and I don't have the shirt I paid for DO NOT SUPPORT THIS ORGANIZATION!!!!
I've been ordering from Arm The Animals for a couple years now and have only had positive experiencesI always receive my order within days and I always love the clothesI recently went to order a shirt and saw that the design was no longer on the websiteI followed the instructions on how to contact costumer service (instructions are clearly written on their website) and asked if there was any way to still get that designWithin the hour I received a responseThe woman who helped me went out of her way to make sure my order was fulfilledI was able to order the design and she instructed me on how to get that done by writing in a message box on the order formShe ensured me that my order would be fulfilled and that if I encountered any issues to email herI received my order sooner than I expected and it was perfectI even received a follow up email to make sure my order was what I wantedI'm really impressed and will always be a customerI think any negative reviews are coming from people who dont contact them in the ways instructed on their siteThey are a small business with a lot of really cool things so it makes sense that they get a lot of traffic, and in order to respond to everyone they need people to communicate with them via the appropriate avenuesRead their website and understand they are print-to-orderTheir designs are high quality and so is the clothingIt's worth the day waitI've never been any less than thrilled with the quality of products and the customer service
Placed an order over a month ago, and still have yet to receive it
Placed an order 6/at 9:53AM for a t-shrirt and customized stickersMy order # was XXXXXXHadn't heard anything about my order and it was day (6/28) from their "8-business days", so I emailed them just to check on the order*** emailed me the very next day to say the order was on backorder and it should be shipping "soon"I emailed her back 7/asking for an ETA since this was a gift, she replied the very same day saying it was shipping in the next hoursI received another email 7/saying my order had shipped and the email had a tracking number of XXXXXXXXXXXXXXXXXXXXXXMy account on their website even says my order had been fulfilled, which is a lieAfter a few days of tracking the package, the status never changed from "pre-shipment"On 7/I emailed them again to find out what was going on with my orderOn 7/12, *** emailed me back saying this was NOT and she was going to be "resh
ordered a tank topThe company charged me for the item and I never received the item
Ordered the tank top from their website weeks agoCompany claims it take 3-business days for item to shipThey also said in the order confirmation email they will send another shipping confirmation email with a tracking number etcI never received a shipping confirmation email and have not received the item I orderedI sent them different emails over a week ago and I still have not gotten a responseThis company scammed me because my credit card was charged in full for the product plus shipping and I never received the productI cannot even get ahold of one from customer service or get them to respond to me
Paid for items weeks ago and still haven't received what I paid for
Order - #XXXXX November XX XXXX
Womens 3Rs ideal tank top heather large $
Womens rescue knuckles fashion crew, heather grey XXL $
13oz pillow $
Total of $
I have asked through Messenger several times what the status of my items wereShipping still shows unfulfilled The first time I was told it would be in Monday's shipment that was two weeks after I had purchased the itemsI asked again where my items were and then I was told that it was a print problemSo to me that means I was lied to the first time I asked I then asked again and was told it would go out Friday but no later than MondayI check the status on Monday and it still showed unfulfilled, I then asked again what was going on and was told it would be out no later then Tuesday which is todayShipping status still shows unfulfilledI reached out again today and they haven't replied when normally it's instantI've asked several
They won't respond to emails or other forms, and they don't haven't sent my order even after the time they state on the website
I ordered( #XXXXX) on July 2, I have tried multiple times to email the company to inquire about the order and haven't received any form of responseThis has gone on for about weeks I am angry because this order was $I used my MasterCard for this order and they won't even respond to my request for a refundI have heard that others have had an issue with Arm the animals, and I hope to get my money back, if not my order
I ordered an item from the company, and they sent me the wrong oneI emailed them three times in order to resolve the issue, but they don't reply
On March 7, 2016, I placed an order with Arm the Animals for two items of clothingThey sent me two items, however, one item is incorrectMy order number is XXXXXThe item that I ordered is the "r's wide neck sponge fleece" in black, size smallThey sent me the "r's t-shirt" in black, size small, which is not what I orderedI have emailed them multiple times over the past two weeks requesting to either receive a refund, or be provided with the correct item, and no one have responded to mePlease help! I feel like I am being ripped off At this point, I just want a refundI do not want to wear, and thereby promote, their brand due to such poor customer service
ATA went above and beyond to accommodate meMy order was a few days later than anticipated and they threw in some stickers and a pair of kitty socks for the inconvenienceEven reshipped an item that didn't fit and sent me the size I needed, all on their dimeI'm also going to gift the shirt that didn't fit to a friend of mine to spread their brand name bc I love their company and what they stand for! Highly recommend!
Extremely poor business practiceI placed an order, and for weeks attempted to contact this company regarding my order and all of my requests went unansweredThis company would post on their social media accounts on a daily basis, sometimes multiple times a day but couldn't be bothered to respond to their customersIf I pay you for a good, I expect to receive good customer service and contact if there is going to be a delayOnly after filing a dispute with PayPal did I receive a response from the company on their Facebook, extremely impersonal stating "we are behind in shipping, your order will be shipped this week." Not only that, but the company has deleted comments from myself and other customer service off of their page which were requesting resolution to issuesI will never buy from this company again, there is so much more that I could say here but will leave it at that
This is by far the worst company I have ever worked withI have had about 12-messages go completely ignoredThey are a scam and more then likely stealing people's moneyI ask about my order and get zero response backIt's resiculousI'll be amazed if my item ever shows up
So I've given them two chances...I got a tank top last summerOn the site they look well made etc, but the one I got was the worst quality material, poorly made, and falling apart after one washThe bottom isn't even hemmed! So I decided to try a sweatshirtSame ***Horrifying material, like the worst fabric you could feel on your skin, very poorly made, not a hem anywhere, not sleeves, not bottom, not even neckSo weird, especially when they charge an arm and a leg to begin withPun intendedDo not do business with these ppl
I love Arm the Animals, and what they stand for! Their customer service is on 100% point I have ordered many items from them, and absolutely love the quality and texture of their shirts I recently ordered a shirt that accidentally shipped without the print on the front I emailed them, they reached out to me immediately and not only sent me a new shirt, but I was able to keep the non printed one, and was sent a generous discount for my next order I will continue to support ATA
Not professional at allI ordered a shirt for them weeks agoThey chargedon'twere for shipping and it's still yet to be mailed Great what the company stands forHorrible costumer service There isn't even a person to speak with about orders I messaged them, and their explanation was " we are a small company and shipping takes anywhere from to days." That was days ago