Complaint: [redacted] I am rejecting this response because: I was given a phone number of a worker named [redacted] they offered to repair the tv for me I got estimates and they were all over the price of the tvFor the past weeks I have been calling him and leaving messages with no responseI sent a pervious rejection but the next day they offered to give me a new tv with has never happened they have given me a run around and it is them that has made this a month process not me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: BuyDig refuses to do anything; they instead ask that I claim with my credit card companyIn this case BuyDig gets to keep all of my hard earned money, pass the real responsibility on to my credit card company, and provides no customer serviceThey have the option to claim with ***, which they will not do [redacted] is responsible for making sure I receive my package, but BuyDig is responsible for giving me what I paid forI hope this will be reflected in the Revdex.com rating against them as a warning to other online shoppersThank you Regards, [redacted] ***
I am rejecting this response because:They say this is passing the claim time, but in fact it is notI reported this case to Buydig very early in December 2014, but they turned me down at that time with a invalid reasonI tried to
solve this case in other ways, after that, but they didn't workThat's why I reclaim this case to them in March And according to the information I get, a Fedex case solving time frame is about months, they still have the right to file the claim with Fedex for me, this is still solvableAll they need to do is to make a call to the Fedex manager, but they don't want to do that to meBuydig is just doing this to protect their profit and cover up the fault Fedex made
Complaint: ***
I am rejecting this response because: The item was lost during shipping*** has allowed a claim to be filed by BuyDig, so BuyDig is
at fault for refusing to helpItem was signed for but not by the buyer since it was misdilivered by ***This is a case of poor customer service by BuyDig
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We're willing to work something out with the customer to make up for any trouble caused.Our intention is only to make our customers happyPlease let us know what we can do to compensate you for your time and trouble
We are a very good company but we have polices in place so the consumer and the company both do not get hurt. in this case we are really sorry but we are unable to process anything at this time since its well past that time even when you first contact us
We mailed a check for the balance which was mailed .$And cleared
We certainly do our very best to make each experience a learning one
Complaint: [redacted] I am rejecting this response because: I was given a phone number of a worker named [redacted] they offered to repair the tv for me I got estimates and they were all over the price of the tvFor the past weeks I have been calling him and leaving messages with no responseI sent a pervious rejection but the next day they offered to give me a new tv with has never happened they have given me a run around and it is them that has made this a month process not me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: BuyDig refuses to do anything; they instead ask that I claim with my credit card companyIn this case BuyDig gets to keep all of my hard earned money, pass the real responsibility on to my credit card company, and provides no customer serviceThey have the option to claim with ***, which they will not do [redacted] is responsible for making sure I receive my package, but BuyDig is responsible for giving me what I paid forI hope this will be reflected in the Revdex.com rating against them as a warning to other online shoppersThank you Regards, [redacted] ***
We shipped this to the address on file and this was delivered and signed by the customerTherefore, we cannot refund this order
We mailed a check which cleared already to the customer, in the full amount
Sorry for this mis hap. we went ahead and refunded for the $including the $from last time this is the shipping charges/
We have been in contact with this customer and are handling this in the customers favor
I am rejecting this response because:They say this is passing the claim time, but in fact it is notI reported this case to Buydig very early in December 2014, but they turned me down at that time with a invalid reasonI tried to
solve this case in other ways, after that, but they didn't workThat's why I reclaim this case to them in March And according to the information I get, a Fedex case solving time frame is about months, they still have the right to file the claim with Fedex for me, this is still solvableAll they need to do is to make a call to the Fedex manager, but they don't want to do that to meBuydig is just doing this to protect their profit and cover up the fault Fedex made
We will issue the customer a full refund
We would love to make this upplease call us at *** there must be some confusion going onsorry for this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
We have refunded this account in full
Complaint: ***
I am rejecting this response because: The item was lost during shipping*** has allowed a claim to be filed by BuyDig, so BuyDig is
at fault for refusing to helpItem was signed for but not by the buyer since it was misdilivered by ***This is a case of poor customer service by BuyDig
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We're willing to work something out with the customer to make up for any trouble caused.Our intention is only to make our customers happyPlease let us know what we can do to compensate you for your time and trouble
We are a very good company but we have polices in place so the consumer and the company both do not get hurt. in this case we are really sorry but we are unable to process anything at this time since its well past that time even when you first contact us
You spoke with *** four months after the order was placed. the reason why you had to get this fixed was because it was to far past the return policy
It looks like there was a $ 50.00 CREDIT back in the middle of December. I don't see any complaints wanting to do a return.
We certainly do our very best to make each experience a learning one.