[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did final speak with a sales manager that was able to smooth over the issue. This was after a long and unnecessary process with dealing with the customer service and billing group. As long as the item arrives in time as promised this issue should be resolved. It is just frustrating that it took this long to fix an easy issue.
Regards,
Lance [redacted]
Complaint: [redacted]
Thank you for your response. Are you able to offer...
any comparable deals on any of your other radar detectors? I was very much wanting to buy this combo deal for the price that I paid as it fit well into my current budget. My first preference would be for the advertised deal that was ordered and paid for, but I am willing to hear what other options you can offer.
Regards,
[redacted]
Damages must be reported to us within 30 days of receipt...we werent informed until 60 days. Therefore, we cannot file a claim and cannot accept this back for return
We are willing to work with you. we can refund you for the product which was already done just today. The reason this takes long is we need to investigate, we are sorry that it takes this long.
1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.2. I requested an exchange, not return.
Complaint: [redacted]
I am rejecting this response because: I was given a phone number of a worker named [redacted] they offered to repair the tv for me I got 3 estimates and they were all over the price of the tv. For the past 2 weeks I have been calling him and leaving messages with no response. I sent a pervious rejection but the next day they offered to give me a new tv with has never happened they have given me a run around and it is them that has made this a 6 month process not me
Regards,
[redacted]
[redacted] If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing...
material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV. If you just don't like it - we will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home. If your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at ###-###-####. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage. If your TV does not seem to function properly - we'll help troubleshoot the problem. If we can't resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we'll arrange to have the TV replaced. In order to file a damaged TV claim the TV cannot be moved from its original delivery address.
We authorized this return, and have since refunded the customer in full
We have refunded the customer in full
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did final speak with a sales manager that was able to smooth over the issue. This was after a long and unnecessary process with dealing with the customer service and billing group. As long as the item arrives in time as promised this issue should be resolved. It is just frustrating that it took this long to fix an easy issue.
Regards,
Lance [redacted]
Complaint: [redacted]
Thank you for your response. Are you able to offer...
any comparable deals on any of your other radar detectors? I was very much wanting to buy this combo deal for the price that I paid as it fit well into my current budget. My first preference would be for the advertised deal that was ordered and paid for, but I am willing to hear what other options you can offer.
Regards,
[redacted]
We would love to please give me a call at [redacted]
The order has been fully refunded. we are not trying to be dis respectful.
Hello, We are so sorry for this inconvenience. this order is currently on route to you now.
The refund was put through on 3/23/16. please check again to make sure no refund was done.
We mailed a check for the balance which was mailed….$69.99 And cleared
Damages must be reported to us within 30 days of receipt...we werent informed until 60 days. Therefore, we cannot file a claim and cannot accept this back for return
We are willing to work with you. we can refund you for the product which was already done just today. The reason this takes long is we need to investigate, we are sorry that it takes this long.
Hello in order for us to assist you further we would need the order number. If you are able to provide us with this information this would be great.
Complaint: [redacted]
I am rejecting this response because:
I am not satisfied with the response from the vendor
Regards,
[redacted]
1. I never received any response from the business. If they assigned a return RMA #, please let me know when did they assign and how they sent it to me.2. I requested an exchange, not return.
We apologize for any misunderstanding.This account was refunded in full
Complaint: [redacted]
I am rejecting this response because: I was given a phone number of a worker named [redacted] they offered to repair the tv for me I got 3 estimates and they were all over the price of the tv. For the past 2 weeks I have been calling him and leaving messages with no response. I sent a pervious rejection but the next day they offered to give me a new tv with has never happened they have given me a run around and it is them that has made this a 6 month process not me
Regards,
[redacted]
We will go ahead and file a claim ASAP as we need to go through the claims process with fedex. Once resolved we will email you.
In order for us to honor the price you would have had to place the order. sorry again for this trouble.
we did issue a refund for $91.98
[redacted] If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing...
material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV. If you just don't like it - we will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home. If your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at ###-###-####. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage. If your TV does not seem to function properly - we'll help troubleshoot the problem. If we can't resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we'll arrange to have the TV replaced. In order to file a damaged TV claim the TV cannot be moved from its original delivery address.