I have sent them via email at [redacted] @ccfi.com, via fax at ###-###-####, and via email to [redacted] @ccfi.com the following informationThe FTC paperwork that I filed with the FTC on line, The Identity Theft Paperwork filed with the Kansas Attorney General and a copy of the Sheriff's Departments info and Case Number filed in Douglas County KansasI have also attached aboveIf this company needs more information from me I would highly suggest they contact the Douglas County Sheriffs Department where this Identify Theft Case has been filedI will not provide them with my SS# or Birth Date over the phoneThey need to deal with law enforcement at this pointI would be happy to send them a copy of my over credit score as well if they would like to see itBottom line is I have a HELOC that I can take out money at 3.5% interest and not 400% interest that they would charge for a loanI have no need seek out this kind of sketchy business that takes advantage of the poorest of the poor in this countryI have attached the paperwork here as well for their review in case they claim that I didn't send them anythingStop wasting my timeThis business needs to learn how to actually do a background check on people to see if they are really dealing with real people instead of scammersOtherwise they will continue to deal with this sort of thing and wasting honest folks time to clear things up
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
As I mentioned in my last "rejection" response, I am quite prepared to make the final payment agreed upon either by mail or thru a wire transmission on or before September 15, However, I prefer not dealing over the phone with MrP [redacted] since my last conversation over the phone with him was VERY unpleasant If MrP [redacted] would like to provide a mailing address or wiring instructions to me, he may send this information via the Revdex.com and I will immediately either mail or wire my final payment The payment will be received by September 15, 2016, as long as MrP [redacted] or someone from CCFI Collections Department will provide me with the mailing address or wiring instructions before this due date Thank you [redacted] ***
Please note, Cash Central only reports to Experian and Experian can share reported information with other bureausCash Central has accurately reported the information, based off the information in our files, therefore we are not in a position to remove the information we reported Ms [redacted] can contact Experian and TransUnion with questions
[redacted] Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinFirst, please allow me to apologize to Ms [redacted] for the communications that led her to complain I would like to apologize to Ms [redacted] she did not get the customer service she requested and for the frustration that this situation may have caused her In the spirit of customer good will, CCCS will settle Ms [redacted] ’s account for $and ask that she please contact [redacted] ***, a senior supervisor in our Corporate Collections Department at ###-###-####, ext***, for assistance with resolving her account Should the CFPB or Ms [redacted] have any further questions, I can be contacted directly at ###-###-#### or via email at [redacted]
I still have not received any statement or letter showing that this loan is paid in full They are telling me that they cannot provide me with anything Why cant they give me something showing it paid in full or a statement that shows paid in full I have not received anything since I made the final payment
I am rejecting this response because: it is untrue of what they are saying, their corporate office has documents of the denial or refusal of payments on notes and phone conversation, the agent, Damon of the corporate office spoke with the [redacted] office in regards to why they wouldn't take the payment or wave the late fees, his number is ###-###-#### and nor did they call or contacted me to clear up this matter, but I was contacted on 5/by one the office but was not able as of 5/to make any contact other than speaking with Damon on 5/and the situation was not cleared at that timeRegards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concernsOur records indicate that Ms [redacted] requested a Title Loan in the amount of $3,from [redacted] *** [redacted] , LLCon August 6, In reviewing our records, Ms [redacted] did not make her monthly payment as agreed and was referred to the corporate collections departmentOn September 9, our records indicate Ms [redacted] visited her local branch, paying her past due balanceThe call placed to Ms [redacted] on September 10, was due to a miscommunication between our corporate collections department and the retail branch at which Ms [redacted] conducted business We would like to apologize for the inconvenience this caused Ms [redacted] Should Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of [redacted] kWe appreciate the role the Revdex.com serves in resolving consumer concernsAccording to Mr [redacted] ’s complaint, he received a Line of Credit from First Virginia Financial Services, LLC (“First Virginia”) and after making his monthly payments, his balance was not going down He contacted First Virginia and after speaking with a District Manager, he was set up on a payment plan to assist him in resolving his account However, after making his final payment per the agreement, he was told he still owed a balance In reviewing our records, on June 13, 2016, Mr [redacted] contacted our Corporate Customer Service department regarding this situation As a result, it was determined that Mr [redacted] satisfied his agreement, the remaining balance was waived, and his account now reflects a zero balance As a point of clarification, Mr [redacted] ’s principle balance did not decline, as he suggested it should have, because he did not make his payments in accordance with due dates Should you or Mr [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer issues and we are happy to provide this response for youA search of our records determined [redacted] requested a Vehicle Title Loan with [redacted] , [redacted] ), effective on March 5, 2016, in the amount of $3,with a Finance Charge of $5,867.37, 24, monthly payments of $starting April 5, 2016, and a maturity date of March 5, Please see attached [redacted] ’s Loan Agreement and his account history with highlighted payments, accrued interest and due dates [redacted] has not made any payments towards his debt since December 22, As a result his account was charged off on May 7, with a balance of $and placed on a “Repossession Status”We encourage [redacted] to contact Colin B [redacted] our [redacted] at ###-###-#### for re-payment options and to avoid repossessionShould [redacted] or the Revdex.com have any additional questions, please contact me directly at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinPerhaps [redacted] Capital, LLC, would be able to better assist in resolving this matterAccording to our records, Ms [redacted] ’s account was sold on June 30, 2016, to [redacted] Capital, LLC Due to the sale of this debt to [redacted] Capital, LLC, and due to the length of time that has elapsed since the sale of Ms [redacted] ’s debt, Check & Go does not have the authority to collect on this debt and has not since June 30, Please direct any additional concerns regarding Ms [redacted] ’s complaint to: [redacted] Capital, LLC [redacted] Street, Suite Petaluma, CA Toll Free: ###-###-#### Fax: ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate on March 9, 2016, Ms [redacted] obtained a loan for $from Buckeye Check Cashing of Utah, Inc(“CheckSmart”)This was an Installment Loan with payments as follows; payment for $due on 03/23/2016, biweekly payments for $45.66, starting on 04/06/and payment for $due on 09/07/MsAlvarrado paid $on 03/24/2016, 04/08/and 04/22/at the retail branch she conducted business.Because Ms [redacted] did not make her following payments on the due dates agreed in her contract, CheckSmart initiated Automated Clearing House (“ACH”) debit entries using the account information she provided when signing the “ACH/EFT Authorization” as part of the Agreement signed on March 9, 2016.The following payments were paid via ACH on 05/04/2016, 05/18/2016, 06/01/2016, 06/15/2016, 06/29/and 07/13/As of today’s date, Ms [redacted] ’s loan balance is $and interest continues to accrue daily.Because these payments were authorized per Ms [redacted] ’s loan contract, it has been determined no refund is to be made to her.Should you or Ms [redacted] have any additional questions, I can be contacted directly by phone at ###-###-#### or email at [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever, I Called on 6/and made other payments totaling (580) and the 5/still was not showing, as of 6/I hope that this will be resovled, as my spouse is terminally ill and I can't keep calling and emailing.Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint by MsMonique ***Cash Central appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states she understands she has a responsibility to repay her debt; however, she has requested to not be contacted at her place of employment and states her request has not been honoredA search of our records determined that, Ms [redacted] obtained a Payday Loan with Cash Central of Texas, LLC (“Cash Central”) on August 7, in the amount of $400.00, with a finance charge of $112.00, and a due date of August 18, Ms [redacted] refinanced her loan and extended her due date to September 1, Ms [redacted] did not meet her financial obligation and her account was received into Cash Central’s Collections department on August 22, After all efforts to contact Ms***’ via her personal number were exhausted, Cash Central contacted the phone number Ms [redacted] listed as her work number on September 8, When Ms [redacted] requested the removal of her work number from our system, the Collections agent did not properly handle her account and, as result further contact attempts were made at Ms [redacted] place of workCash Central has taken the proper corrective action to address this matter with the agent to ensure it does not happen again Cash Central apologizes for the inconvenience this caused Ms***As of October 23, Cash Central can confirm Ms [redacted] work number has been removed from our contact listShould Ms [redacted] or the Revdex.com, have any additional questions; please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concernsAccording to Ms [redacted] complaint, she spoke with the store manager, requesting that CheckSmart hold her payment until June 8, However, CheckSmart sent her payment through on June 3, 2016, causing overdraft fees and is requesting a refund for those fees In researching Ms [redacted] complaint, our records indicate the store manager contacted our corporate collections department to hold Ms [redacted] payment to a later date, however the agent did not properly handle Ms***’ account, and as a result, an Electronic Funds Transfer (“EFT”) was initiated on June 3, Rest assured, CheckSmart has taken the proper corrective action to address this matter with the agent, to ensure it does not happen again We apologize for the inconvenience this caused Ms*** Due to the inconvenience Ms [redacted] experienced, we can issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation We ask that Ms [redacted] contact Jessica J***, a supervisor in CheckSmart’s collection department, for assistance with this refundMsJ [redacted] can be reached at ###-###-####, extension *** Should Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed consumer complaint of Mr [redacted] Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide you with this responseTo summarize his complaint, Mr [redacted] states his mother has been contacted regarding a debt originating with Cash Central in Mr [redacted] requests validation of the debt in question, all contact with his family to cease, and information regarding the identity of the company contacting himA search of our records revealed Mr [redacted] obtained a Consumer Loan on November 6, in the amount of $with a finance charge of $for a total of $and a due date of November 14, No payment was received toward this debt and the account defaulted on November 19, Mr [redacted] obtained a separate Consumer Loan on November 18, in the amount of $with a finance charge of $for a total of $and a due date of November 28, No payment was received toward this debt either and the account defaulted on December 3, Mr [redacted] ’s account was placed in a no contact status in our systems on December 8, Cash Central has not attempted to contact Mr [redacted] or his references sinceMr [redacted] ’s debts were sold to [redacted] Services, LLC (“***”) on August 30, As Cash Central no longer holds these debts, further questions should be directed to [redacted] at: [redacted] Services, LLC [redacted] Drive, Suite Atlanta, GA Toll Free: ###-###-#### Fax: ###-###-#### Email: info@***servicesllc.com Mr [redacted] ’s debt validation has been mailed to his address on fileIf Mr [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinReviewing Ms [redacted] s complaint, she made payment arrangements with Buckeye Credit Solutions, LLC (“CheckSmart”) corporate collections department, and payment for the full amount was taken from her bank account, resulting in an overpayment and is requesting a refund for the fees she was charged by her bankAccording to our records, Ms [redacted] failed to make her loan payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections departmentOn August 15, 2016, Ms [redacted] spoke with CheckSmart’s corporate collections department attempting to make a partial payment plan on her account At that time it was explained to her that partial payments were not acceptableOnce Ms [redacted] s account went into a default status on August 18, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”), for the full amount, as authorized in her signed loan agreementOur records show, on August 18, 2016, Ms [redacted] did make a payment for $and postdated the remaining balance for August 26, This arrangement was made after the EFT had already been submittedThe employee was not aware that the EFT was in process when they accepted her paymentOn August 24, 2016, CheckSmart did issue a refund to Ms [redacted] in the amount of $due to the overpayment and due to the inconvenience, we are willing to issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation Ms [redacted] can fax this to my attention at ###-###-#### or via email at [redacted] [email protected] would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused herIn Ms [redacted] s complaint, she alleges that she was treated rudely by representatives of CheckSmart’s corporate collections department After reviewing the available call recordings associated with her account, we have been unable to validate these claimsHowever, I would like to take the opportunity to apologize to Ms [redacted] for what she might have perceived to be unacceptableShould Ms [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted] [email protected]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com plays in resolving consumer concernsAfter reviewing the correspondence, we understand Mr [redacted] to be claiming that he has been a victim of identity theft and is requesting Cash Central close the account opened in his name Our records would indicate the following: Cash Central was forwarded Mr [redacted] ’s loan application on March 10, from www.libertypayday.com and promptly approved his borrowing request On March 10, 2016, he entered into a loan agreement with Cash CentralThis was a $payday loan, which was paid on March 18, On July 19, 2016, Mr [redacted] entered into a loan agreement with Cash Central This was a $payday loan, which was paid on July 29, On February 2, 2017, Mr [redacted] entered into a loan agreement with Cash Central This was a $payday loan, which no payments have been received toward the balance and as of today’s date has a balance owed of $Cash Central has an established process for handling claims of identity theft After receiving your correspondence regarding Mr [redacted] ’s complaint, Cash Central placed the account into a hold status due to the claimed identity theftCash Central can send instructions to Mr [redacted] which includes instructions on completing the FTC Identity Theft Affidavit, instructions on filing a police report and providing proof of identity We ask Mr [redacted] to contact our Corporate Customer Service Department at ###-###-#### for assistance with his fraud claim If Mr [redacted] successfully pursues his claim of identity theft and if the loan has been determined to be the result of identity theft, the account will be closed to reflect fraud has occurredCash Central apologizes for any inconvenience that Mr [redacted] has experienced as a result of his claimed identity theft; such fraudulent activity benefits neither the consumer nor industryShould the Revdex.com or Mr [redacted] have any further questions or need additional detail, please feel free to contact me directly at ###-###-#### or via email at [redacted] @ccfi.com
I have sent them via email at [redacted] @ccfi.com, via fax at ###-###-####, and via email to [redacted] @ccfi.com the following informationThe FTC paperwork that I filed with the FTC on line, The Identity Theft Paperwork filed with the Kansas Attorney General and a copy of the Sheriff's Departments info and Case Number filed in Douglas County KansasI have also attached aboveIf this company needs more information from me I would highly suggest they contact the Douglas County Sheriffs Department where this Identify Theft Case has been filedI will not provide them with my SS# or Birth Date over the phoneThey need to deal with law enforcement at this pointI would be happy to send them a copy of my over credit score as well if they would like to see itBottom line is I have a HELOC that I can take out money at 3.5% interest and not 400% interest that they would charge for a loanI have no need seek out this kind of sketchy business that takes advantage of the poorest of the poor in this countryI have attached the paperwork here as well for their review in case they claim that I didn't send them anythingStop wasting my timeThis business needs to learn how to actually do a background check on people to see if they are really dealing with real people instead of scammersOtherwise they will continue to deal with this sort of thing and wasting honest folks time to clear things up
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
As I mentioned in my last "rejection" response, I am quite prepared to make the final payment agreed upon either by mail or thru a wire transmission on or before September 15, However, I prefer not dealing over the phone with MrP [redacted] since my last conversation over the phone with him was VERY unpleasant If MrP [redacted] would like to provide a mailing address or wiring instructions to me, he may send this information via the Revdex.com and I will immediately either mail or wire my final payment The payment will be received by September 15, 2016, as long as MrP [redacted] or someone from CCFI Collections Department will provide me with the mailing address or wiring instructions before this due date Thank you [redacted] ***
Please note, Cash Central only reports to Experian and Experian can share reported information with other bureausCash Central has accurately reported the information, based off the information in our files, therefore we are not in a position to remove the information we reported Ms [redacted] can contact Experian and TransUnion with questions
[redacted] Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinFirst, please allow me to apologize to Ms [redacted] for the communications that led her to complain I would like to apologize to Ms [redacted] she did not get the customer service she requested and for the frustration that this situation may have caused her In the spirit of customer good will, CCCS will settle Ms [redacted] ’s account for $and ask that she please contact [redacted] ***, a senior supervisor in our Corporate Collections Department at ###-###-####, ext***, for assistance with resolving her account Should the CFPB or Ms [redacted] have any further questions, I can be contacted directly at ###-###-#### or via email at [redacted]
I still have not received any statement or letter showing that this loan is paid in full They are telling me that they cannot provide me with anything Why cant they give me something showing it paid in full or a statement that shows paid in full I have not received anything since I made the final payment
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]
I am rejecting this response because: it is untrue of what they are saying, their corporate office has documents of the denial or refusal of payments on notes and phone conversation, the agent, Damon of the corporate office spoke with the [redacted] office in regards to why they wouldn't take the payment or wave the late fees, his number is ###-###-#### and nor did they call or contacted me to clear up this matter, but I was contacted on 5/by one the office but was not able as of 5/to make any contact other than speaking with Damon on 5/and the situation was not cleared at that timeRegards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concernsOur records indicate that Ms [redacted] requested a Title Loan in the amount of $3,from [redacted] *** [redacted] , LLCon August 6, In reviewing our records, Ms [redacted] did not make her monthly payment as agreed and was referred to the corporate collections departmentOn September 9, our records indicate Ms [redacted] visited her local branch, paying her past due balanceThe call placed to Ms [redacted] on September 10, was due to a miscommunication between our corporate collections department and the retail branch at which Ms [redacted] conducted business We would like to apologize for the inconvenience this caused Ms [redacted] Should Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of [redacted] kWe appreciate the role the Revdex.com serves in resolving consumer concernsAccording to Mr [redacted] ’s complaint, he received a Line of Credit from First Virginia Financial Services, LLC (“First Virginia”) and after making his monthly payments, his balance was not going down He contacted First Virginia and after speaking with a District Manager, he was set up on a payment plan to assist him in resolving his account However, after making his final payment per the agreement, he was told he still owed a balance In reviewing our records, on June 13, 2016, Mr [redacted] contacted our Corporate Customer Service department regarding this situation As a result, it was determined that Mr [redacted] satisfied his agreement, the remaining balance was waived, and his account now reflects a zero balance As a point of clarification, Mr [redacted] ’s principle balance did not decline, as he suggested it should have, because he did not make his payments in accordance with due dates Should you or Mr [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer issues and we are happy to provide this response for youA search of our records determined [redacted] requested a Vehicle Title Loan with [redacted] , [redacted] ), effective on March 5, 2016, in the amount of $3,with a Finance Charge of $5,867.37, 24, monthly payments of $starting April 5, 2016, and a maturity date of March 5, Please see attached [redacted] ’s Loan Agreement and his account history with highlighted payments, accrued interest and due dates [redacted] has not made any payments towards his debt since December 22, As a result his account was charged off on May 7, with a balance of $and placed on a “Repossession Status”We encourage [redacted] to contact Colin B [redacted] our [redacted] at ###-###-#### for re-payment options and to avoid repossessionShould [redacted] or the Revdex.com have any additional questions, please contact me directly at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinPerhaps [redacted] Capital, LLC, would be able to better assist in resolving this matterAccording to our records, Ms [redacted] ’s account was sold on June 30, 2016, to [redacted] Capital, LLC Due to the sale of this debt to [redacted] Capital, LLC, and due to the length of time that has elapsed since the sale of Ms [redacted] ’s debt, Check & Go does not have the authority to collect on this debt and has not since June 30, Please direct any additional concerns regarding Ms [redacted] ’s complaint to: [redacted] Capital, LLC [redacted] Street, Suite Petaluma, CA Toll Free: ###-###-#### Fax: ###-###-####
We have waived the $late fee and marked his account as paid in full
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns.Our records indicate on March 9, 2016, Ms [redacted] obtained a loan for $from Buckeye Check Cashing of Utah, Inc(“CheckSmart”)This was an Installment Loan with payments as follows; payment for $due on 03/23/2016, biweekly payments for $45.66, starting on 04/06/and payment for $due on 09/07/MsAlvarrado paid $on 03/24/2016, 04/08/and 04/22/at the retail branch she conducted business.Because Ms [redacted] did not make her following payments on the due dates agreed in her contract, CheckSmart initiated Automated Clearing House (“ACH”) debit entries using the account information she provided when signing the “ACH/EFT Authorization” as part of the Agreement signed on March 9, 2016.The following payments were paid via ACH on 05/04/2016, 05/18/2016, 06/01/2016, 06/15/2016, 06/29/and 07/13/As of today’s date, Ms [redacted] ’s loan balance is $and interest continues to accrue daily.Because these payments were authorized per Ms [redacted] ’s loan contract, it has been determined no refund is to be made to her.Should you or Ms [redacted] have any additional questions, I can be contacted directly by phone at ###-###-#### or email at [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever, I Called on 6/and made other payments totaling (580) and the 5/still was not showing, as of 6/I hope that this will be resovled, as my spouse is terminally ill and I can't keep calling and emailing.Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint by MsMonique ***Cash Central appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states she understands she has a responsibility to repay her debt; however, she has requested to not be contacted at her place of employment and states her request has not been honoredA search of our records determined that, Ms [redacted] obtained a Payday Loan with Cash Central of Texas, LLC (“Cash Central”) on August 7, in the amount of $400.00, with a finance charge of $112.00, and a due date of August 18, Ms [redacted] refinanced her loan and extended her due date to September 1, Ms [redacted] did not meet her financial obligation and her account was received into Cash Central’s Collections department on August 22, After all efforts to contact Ms***’ via her personal number were exhausted, Cash Central contacted the phone number Ms [redacted] listed as her work number on September 8, When Ms [redacted] requested the removal of her work number from our system, the Collections agent did not properly handle her account and, as result further contact attempts were made at Ms [redacted] place of workCash Central has taken the proper corrective action to address this matter with the agent to ensure it does not happen again Cash Central apologizes for the inconvenience this caused Ms***As of October 23, Cash Central can confirm Ms [redacted] work number has been removed from our contact listShould Ms [redacted] or the Revdex.com, have any additional questions; please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concernsAccording to Ms [redacted] complaint, she spoke with the store manager, requesting that CheckSmart hold her payment until June 8, However, CheckSmart sent her payment through on June 3, 2016, causing overdraft fees and is requesting a refund for those fees In researching Ms [redacted] complaint, our records indicate the store manager contacted our corporate collections department to hold Ms [redacted] payment to a later date, however the agent did not properly handle Ms***’ account, and as a result, an Electronic Funds Transfer (“EFT”) was initiated on June 3, Rest assured, CheckSmart has taken the proper corrective action to address this matter with the agent, to ensure it does not happen again We apologize for the inconvenience this caused Ms*** Due to the inconvenience Ms [redacted] experienced, we can issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation We ask that Ms [redacted] contact Jessica J***, a supervisor in CheckSmart’s collection department, for assistance with this refundMsJ [redacted] can be reached at ###-###-####, extension *** Should Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed consumer complaint of Mr [redacted] Cash Central of California, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and we are happy to provide you with this responseTo summarize his complaint, Mr [redacted] states his mother has been contacted regarding a debt originating with Cash Central in Mr [redacted] requests validation of the debt in question, all contact with his family to cease, and information regarding the identity of the company contacting himA search of our records revealed Mr [redacted] obtained a Consumer Loan on November 6, in the amount of $with a finance charge of $for a total of $and a due date of November 14, No payment was received toward this debt and the account defaulted on November 19, Mr [redacted] obtained a separate Consumer Loan on November 18, in the amount of $with a finance charge of $for a total of $and a due date of November 28, No payment was received toward this debt either and the account defaulted on December 3, Mr [redacted] ’s account was placed in a no contact status in our systems on December 8, Cash Central has not attempted to contact Mr [redacted] or his references sinceMr [redacted] ’s debts were sold to [redacted] Services, LLC (“***”) on August 30, As Cash Central no longer holds these debts, further questions should be directed to [redacted] at: [redacted] Services, LLC [redacted] Drive, Suite Atlanta, GA Toll Free: ###-###-#### Fax: ###-###-#### Email: info@***servicesllc.com Mr [redacted] ’s debt validation has been mailed to his address on fileIf Mr [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at [email protected]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinReviewing Ms [redacted] s complaint, she made payment arrangements with Buckeye Credit Solutions, LLC (“CheckSmart”) corporate collections department, and payment for the full amount was taken from her bank account, resulting in an overpayment and is requesting a refund for the fees she was charged by her bankAccording to our records, Ms [redacted] failed to make her loan payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections departmentOn August 15, 2016, Ms [redacted] spoke with CheckSmart’s corporate collections department attempting to make a partial payment plan on her account At that time it was explained to her that partial payments were not acceptableOnce Ms [redacted] s account went into a default status on August 18, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”), for the full amount, as authorized in her signed loan agreementOur records show, on August 18, 2016, Ms [redacted] did make a payment for $and postdated the remaining balance for August 26, This arrangement was made after the EFT had already been submittedThe employee was not aware that the EFT was in process when they accepted her paymentOn August 24, 2016, CheckSmart did issue a refund to Ms [redacted] in the amount of $due to the overpayment and due to the inconvenience, we are willing to issue a refund for the fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation Ms [redacted] can fax this to my attention at ###-###-#### or via email at [redacted] [email protected] would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused herIn Ms [redacted] s complaint, she alleges that she was treated rudely by representatives of CheckSmart’s corporate collections department After reviewing the available call recordings associated with her account, we have been unable to validate these claimsHowever, I would like to take the opportunity to apologize to Ms [redacted] for what she might have perceived to be unacceptableShould Ms [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted] [email protected]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com plays in resolving consumer concernsAfter reviewing the correspondence, we understand Mr [redacted] to be claiming that he has been a victim of identity theft and is requesting Cash Central close the account opened in his name Our records would indicate the following: Cash Central was forwarded Mr [redacted] ’s loan application on March 10, from www.libertypayday.com and promptly approved his borrowing request On March 10, 2016, he entered into a loan agreement with Cash CentralThis was a $payday loan, which was paid on March 18, On July 19, 2016, Mr [redacted] entered into a loan agreement with Cash Central This was a $payday loan, which was paid on July 29, On February 2, 2017, Mr [redacted] entered into a loan agreement with Cash Central This was a $payday loan, which no payments have been received toward the balance and as of today’s date has a balance owed of $Cash Central has an established process for handling claims of identity theft After receiving your correspondence regarding Mr [redacted] ’s complaint, Cash Central placed the account into a hold status due to the claimed identity theftCash Central can send instructions to Mr [redacted] which includes instructions on completing the FTC Identity Theft Affidavit, instructions on filing a police report and providing proof of identity We ask Mr [redacted] to contact our Corporate Customer Service Department at ###-###-#### for assistance with his fraud claim If Mr [redacted] successfully pursues his claim of identity theft and if the loan has been determined to be the result of identity theft, the account will be closed to reflect fraud has occurredCash Central apologizes for any inconvenience that Mr [redacted] has experienced as a result of his claimed identity theft; such fraudulent activity benefits neither the consumer nor industryShould the Revdex.com or Mr [redacted] have any further questions or need additional detail, please feel free to contact me directly at ###-###-#### or via email at [redacted] @ccfi.com