Thank you for the opportunity to respond to the recently filed complaint of [redacted] Buckeye Check Cashing of Arizona, Inc(“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states she applied for an Insight Card and was advised by the store customer service representative that she was approvedShe adds that she also arranged direct deposit for her paychecks with her Insight Card but she never received the funds due to mismatching mailing addressesMs [redacted] expresses her frustration regarding this issue.A search of our records determined that when Ms [redacted] visited CheckSmart, she was provided with a replacement Insight cardMs [redacted] also requested to be provided with a direct deposit form, and she was advised to fill out the form and provide the paperwork to her employerFurther research shows Ms [redacted] ’s Insight card reflects an active status with no holds or restrictions since the date of issuance CheckSmart attempted, without success, to contact Ms [redacted] and offer assistanceA difference in mailing addresses should not prevent direct deposits into a customer’s Insight CardCheckSmart encourages Ms [redacted] to contact her employer for further assistance Should Ms [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinIn researching this matter our records confirmed an outstanding account balance due for $from a loan [redacted] obtained in 2008, which was included in bankruptcy; this prevented [redacted] from obtaining a new loan due to [redacted] ’s business decision to not re-loan with customers whom have a prior outstanding balance [redacted] believes [redacted] may be confusing the concept of an “attempt to collect” with the concept of a “denial of credit” [redacted] has not taken any efforts to collect on this debtRather, she’s been denied a new loan because she failed to pay a prior obligation A creditor may decline to offer services to anyone who failed to previously pay a debt, irrespective of whether they are taking or not taking efforts to collect on a debtOnce [redacted] ’s obligation to [redacted] has been satisfied, we would be happy to assist her with obtaining a new loanShould the Revdex.com or [redacted] have any further questions, I can be reached directly at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response to youIn her complaint, Ms [redacted] is concerned that Cash Central of California, LLC (“Cash Central”) has not received her payment-in-full on her outstanding balance with Cash CentralWe can confirm that payment has been received, and Ms [redacted] ’s account is now paid-in-fullCash Central appreciates Ms [redacted] ’s status as a customer of long-standing, apologies for the inconvenience and worry occasioned by the delay in receipt of payment, a situation unfortunately outside Cash Central’s control, and thanks Ms [redacted] for her patienceShould the Revdex.com or Ms [redacted] have any additional questions, please contact me directly at 800-837-extor via email at [email protected]
Thank you for the opportunity to respond to the recently filed complaint by Mr [redacted] Buckeye Credit Solutions, LLC ("CheckSmart") appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize his complaint, Mr [redacted] states that he paid off his loan twice with our company via cash in the store and a check presented to his bank He states that he paid Check Smart $in the store but his check was deposited as well and he has not received a refund of the overpayment The customer would like a refund of $A search of the records shows Mr [redacted] received a payday loan on September 2, in the amount of $with a due date of September 21, On September 22, 2017, the check Mr [redacted] wrote to cover the Principal and the advance fees in the amount of $was sent to the bank since Mr [redacted] did not come to the store on his due date, nor call to make arrangements The check returned from the bank on September 28, for insufficient funds and a return fee of $was assessed On September 29, 2017, Mr [redacted] 's account was sent to CheckSmart's Collections department due to default Mr [redacted] arrived to the store on October 19, and paid $in cash for the loan, however the Collections department had already sent an ACH to debit Mr [redacted] 's bank account, this transaction did not clear until October 25, On October 27, an agent in the store called the Collections department requesting for a refund of the overpayment after the payment cleared Mr [redacted] 's bank account and the Collection's payment system The Electronic Funds Transfer department received the request and advised the store a refund could be issued directly to the customer in cash The customer went to the store and received his refund on November 6, Should Mr [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concerns In her complaint, Ms [redacted] states that she was treated rudely by representatives of CheckSmart’s corporate collections departmentOur collections department employees are trained to be professional and supervisors monitor calls regularly to make sure that they are professionalI have reviewed the available call recordings associated with Ms [redacted] ’s account in an effort to check into her claims about the lack of professionalism used by representatives of CheckSmart I agree that the collections representatives that spoke with Ms [redacted] should have used a more professional tone during their conversations Please know that the telephone calls in question have been reviewed with the CheckSmart corporate collections employees involved Ms [redacted] ’s concerns have also been reviewed with management The employees involved have been reminded of CheckSmart’s commitment to customer service It is never CheckSmart’s intention to treat any of our customers in a poor manner As such, I would like to extend our apologies for any treatment that Ms [redacted] received that she perceived to be unacceptable Should Ms [redacted] have any additional questions, she can contact me directly by phone or by email
As stated in our previous response regarding Ms [redacted] ’s concerns, we found no processing errors occurred, which would have caused Ms [redacted] ’s check to have been cashed twice In addition, our records confirm that on February 20, 2016, the check Ms [redacted] cashed at our CheckSmart location was returned by ***’s financial institution, with the comment, “Refer to Maker.” I have attached another copy of the unpaid item
No collection efforts have been taken and none will be taken to collect on [redacted] 's discharged debtAs previously stated, we simply do not extend new credit to customers whom have a prior outstanding balance, including discharged a debt to us in bankruptcy
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you Revdex.com for resolving this issue Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms [redacted] states that on May 15, she paid off her Line of credit with [redacted] Financial Services, LLC (“ [redacted] ”) but she is still receiving invoices stating her account is past-due and late fees charges have been added to her balanceMs [redacted] requests any outstanding balance to be removed from her account and all communication to ceaseA search of records determined as of August 10, Ms***’s Line of Credit has been closed with a zero balance Our district manager has personally reached out to Ms [redacted] to apologize for any confusion or inconvenience she encountered Should Ms***, or the Revdex.com, have any additional questions; please contact me directly at [redacted] @ccfi.com
yes that right but you also knew that my check did not go in my bank and everything also you suppose to contract me in some how to ask me when I was gonna pay that a law Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and have spoken on the phone with Cash CentralWe have reached an amicable resolution that will be completed in days
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] We appreciate the role the Revdex.com serves in resolving consumer concernsAs I understand it, Ms [redacted] complaint is that, the interest payments are too high and Buckeye Check Cashing of Arizona, Inc(“CheckSmart”) never explained the conditions or the interest rate she was supposed to pay, in Spanish, and she did not understand themMs [redacted] is requesting CheckSmart lower her monthly interest or return to her a portion of the money she has paid In researching this matter, our records show Ms [redacted] has had multiple loans with CheckSmart and at no time has she expressed a concern with not understanding the conditions or the interest rate associated with her loans Loan contracts are reviewed with every customer for every loan issued, prior to obtaining a signature of acceptanceThere are employees at the retail branch location Ms [redacted] obtained her loan, who speak fluent Spanish and if at the time the loan terms were being explained and Ms [redacted] requested the explanation in Spanish, the employees would have been able to accommodate CheckSmart has determined that no further course of action is required Should you or Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com places in resolving consumer concernsMs [redacted] ’ complaint as I understand it is that, due to a financial crisis, it made it difficult for her to pay back her loan and she is requesting that Cash Central forgive the remainder of her debtIn reviewing Ms [redacted] account, our records show an Installment loan in the amount of $1,was requested on December 28, This was a payment Installment loan with monthly payments of $ Cash Central received five payments toward the balanceAs an accommodation to Ms [redacted] , Cash Central has waived the remaining balance and the account has been marked paid in fullShould Ms [redacted] have any additional questions, I can be reached via phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Mr [redacted] Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for youTo summarize his complaint, Mr [redacted] states that a debt he did not apply for, and did not receive, exists in his name with Cash CentralHe requests that this unmet financial obligation be cleared from his credit reportA search of our records determined a loan in Mr [redacted] ’s name was obtained May 11, 2015, with an effective date of May 12, in the amount of $400.00, with a cost of credit of $109.86, for a total of payments of $509.86, and a single payment due May 29, The account was sold, with all attempts to collect exhausted, to [redacted] on December 30, Mr [redacted] contacted Cash Central September 13, 2016, to claim the theft of his identityHe was advised of our identity theft process and provided with an Identity Theft Packet to complete and returnThese documents enable us to investigate a claim furtherWe received the requested documents on September 23, 2016, but we were unable to verify Mr [redacted] ’s claim, as the bank account associated with the loan belonged to Mr [redacted] Further investigation, however, enabled Cash Central to confirm the existence of fraudulent activity on the May 11, 2015, loanIn response, Cash Central bought back the debt from [redacted] on February 15, and updated the credit agencies to remove the credit inquiryIn the past, it has taken as long as sixty (60) days for an update to be reflected on a credit reportIdentity theft is a terrible crime that benefits neither consumer nor industryCash Central makes every effort to prevent its occurrence, and we will assist Mr [redacted] further in this matter in whatever way we canShould Mr [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at
I don't appreciate this business claiming that they made no further callsIf in fact this is the case, then how did she get the messages on her cellphone AFTER the date we were told they removed her number? I had to file the SECOND complaint when the calls got worseThank God they have stopped SINCE THE 2nd COMPLAINT WAS FILEDIf in fact they stopped, then where & how did I get all of the numbers to list? All I wanted was for the calls to stopI didn't want lied toWe made it known MONTHS AGO that they had the wrong number, on numerous occasionsJust correct the problem, WITHOUT LYING ABOUT IT If you would like me to contact my carrier and get the dates, times, and phone numbers that came in from this company, I will do soAs for now, the calls have stoppedBut let me remind you, it was AFTER the 2nd complaint, not as stated by the companyThank you Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI will send the information I obtained here to the credit bureaus so they may update their files
Thank you for the opportunity to respond to the recently filed complaint of [redacted] Buckeye Check Cashing of Arizona, Inc(“CheckSmart”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states she applied for an Insight Card and was advised by the store customer service representative that she was approvedShe adds that she also arranged direct deposit for her paychecks with her Insight Card but she never received the funds due to mismatching mailing addressesMs [redacted] expresses her frustration regarding this issue.A search of our records determined that when Ms [redacted] visited CheckSmart, she was provided with a replacement Insight cardMs [redacted] also requested to be provided with a direct deposit form, and she was advised to fill out the form and provide the paperwork to her employerFurther research shows Ms [redacted] ’s Insight card reflects an active status with no holds or restrictions since the date of issuance CheckSmart attempted, without success, to contact Ms [redacted] and offer assistanceA difference in mailing addresses should not prevent direct deposits into a customer’s Insight CardCheckSmart encourages Ms [redacted] to contact her employer for further assistance Should Ms [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinIn researching this matter our records confirmed an outstanding account balance due for $from a loan [redacted] obtained in 2008, which was included in bankruptcy; this prevented [redacted] from obtaining a new loan due to [redacted] ’s business decision to not re-loan with customers whom have a prior outstanding balance [redacted] believes [redacted] may be confusing the concept of an “attempt to collect” with the concept of a “denial of credit” [redacted] has not taken any efforts to collect on this debtRather, she’s been denied a new loan because she failed to pay a prior obligation A creditor may decline to offer services to anyone who failed to previously pay a debt, irrespective of whether they are taking or not taking efforts to collect on a debtOnce [redacted] ’s obligation to [redacted] has been satisfied, we would be happy to assist her with obtaining a new loanShould the Revdex.com or [redacted] have any further questions, I can be reached directly at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] We appreciate the role the Revdex.com serves in resolving consumer complaints and are happy to provide this response to youIn her complaint, Ms [redacted] is concerned that Cash Central of California, LLC (“Cash Central”) has not received her payment-in-full on her outstanding balance with Cash CentralWe can confirm that payment has been received, and Ms [redacted] ’s account is now paid-in-fullCash Central appreciates Ms [redacted] ’s status as a customer of long-standing, apologies for the inconvenience and worry occasioned by the delay in receipt of payment, a situation unfortunately outside Cash Central’s control, and thanks Ms [redacted] for her patienceShould the Revdex.com or Ms [redacted] have any additional questions, please contact me directly at 800-837-extor via email at [email protected]
Thank you for the opportunity to respond to the recently filed complaint by Mr [redacted] Buckeye Credit Solutions, LLC ("CheckSmart") appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize his complaint, Mr [redacted] states that he paid off his loan twice with our company via cash in the store and a check presented to his bank He states that he paid Check Smart $in the store but his check was deposited as well and he has not received a refund of the overpayment The customer would like a refund of $A search of the records shows Mr [redacted] received a payday loan on September 2, in the amount of $with a due date of September 21, On September 22, 2017, the check Mr [redacted] wrote to cover the Principal and the advance fees in the amount of $was sent to the bank since Mr [redacted] did not come to the store on his due date, nor call to make arrangements The check returned from the bank on September 28, for insufficient funds and a return fee of $was assessed On September 29, 2017, Mr [redacted] 's account was sent to CheckSmart's Collections department due to default Mr [redacted] arrived to the store on October 19, and paid $in cash for the loan, however the Collections department had already sent an ACH to debit Mr [redacted] 's bank account, this transaction did not clear until October 25, On October 27, an agent in the store called the Collections department requesting for a refund of the overpayment after the payment cleared Mr [redacted] 's bank account and the Collection's payment system The Electronic Funds Transfer department received the request and advised the store a refund could be issued directly to the customer in cash The customer went to the store and received his refund on November 6, Should Mr [redacted] or the Revdex.com have any questions or concerns, please contact me directly at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concerns In her complaint, Ms [redacted] states that she was treated rudely by representatives of CheckSmart’s corporate collections departmentOur collections department employees are trained to be professional and supervisors monitor calls regularly to make sure that they are professionalI have reviewed the available call recordings associated with Ms [redacted] ’s account in an effort to check into her claims about the lack of professionalism used by representatives of CheckSmart I agree that the collections representatives that spoke with Ms [redacted] should have used a more professional tone during their conversations Please know that the telephone calls in question have been reviewed with the CheckSmart corporate collections employees involved Ms [redacted] ’s concerns have also been reviewed with management The employees involved have been reminded of CheckSmart’s commitment to customer service It is never CheckSmart’s intention to treat any of our customers in a poor manner As such, I would like to extend our apologies for any treatment that Ms [redacted] received that she perceived to be unacceptable Should Ms [redacted] have any additional questions, she can contact me directly by phone or by email
As stated in our previous response regarding Ms [redacted] ’s concerns, we found no processing errors occurred, which would have caused Ms [redacted] ’s check to have been cashed twice In addition, our records confirm that on February 20, 2016, the check Ms [redacted] cashed at our CheckSmart location was returned by ***’s financial institution, with the comment, “Refer to Maker.” I have attached another copy of the unpaid item
No collection efforts have been taken and none will be taken to collect on [redacted] 's discharged debtAs previously stated, we simply do not extend new credit to customers whom have a prior outstanding balance, including discharged a debt to us in bankruptcy
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you Revdex.com for resolving this issue Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms [redacted] states that on May 15, she paid off her Line of credit with [redacted] Financial Services, LLC (“ [redacted] ”) but she is still receiving invoices stating her account is past-due and late fees charges have been added to her balanceMs [redacted] requests any outstanding balance to be removed from her account and all communication to ceaseA search of records determined as of August 10, Ms***’s Line of Credit has been closed with a zero balance Our district manager has personally reached out to Ms [redacted] to apologize for any confusion or inconvenience she encountered Should Ms***, or the Revdex.com, have any additional questions; please contact me directly at [redacted] @ccfi.com
yes that right but you also knew that my check did not go in my bank and everything also you suppose to contract me in some how to ask me when I was gonna pay that a law Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and have spoken on the phone with Cash CentralWe have reached an amicable resolution that will be completed in days
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] We appreciate the role the Revdex.com serves in resolving consumer concernsAs I understand it, Ms [redacted] complaint is that, the interest payments are too high and Buckeye Check Cashing of Arizona, Inc(“CheckSmart”) never explained the conditions or the interest rate she was supposed to pay, in Spanish, and she did not understand themMs [redacted] is requesting CheckSmart lower her monthly interest or return to her a portion of the money she has paid In researching this matter, our records show Ms [redacted] has had multiple loans with CheckSmart and at no time has she expressed a concern with not understanding the conditions or the interest rate associated with her loans Loan contracts are reviewed with every customer for every loan issued, prior to obtaining a signature of acceptanceThere are employees at the retail branch location Ms [redacted] obtained her loan, who speak fluent Spanish and if at the time the loan terms were being explained and Ms [redacted] requested the explanation in Spanish, the employees would have been able to accommodate CheckSmart has determined that no further course of action is required Should you or Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com places in resolving consumer concernsMs [redacted] ’ complaint as I understand it is that, due to a financial crisis, it made it difficult for her to pay back her loan and she is requesting that Cash Central forgive the remainder of her debtIn reviewing Ms [redacted] account, our records show an Installment loan in the amount of $1,was requested on December 28, This was a payment Installment loan with monthly payments of $ Cash Central received five payments toward the balanceAs an accommodation to Ms [redacted] , Cash Central has waived the remaining balance and the account has been marked paid in fullShould Ms [redacted] have any additional questions, I can be reached via phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Mr [redacted] Cash Central of Texas, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns, and we are happy to provide this response for youTo summarize his complaint, Mr [redacted] states that a debt he did not apply for, and did not receive, exists in his name with Cash CentralHe requests that this unmet financial obligation be cleared from his credit reportA search of our records determined a loan in Mr [redacted] ’s name was obtained May 11, 2015, with an effective date of May 12, in the amount of $400.00, with a cost of credit of $109.86, for a total of payments of $509.86, and a single payment due May 29, The account was sold, with all attempts to collect exhausted, to [redacted] on December 30, Mr [redacted] contacted Cash Central September 13, 2016, to claim the theft of his identityHe was advised of our identity theft process and provided with an Identity Theft Packet to complete and returnThese documents enable us to investigate a claim furtherWe received the requested documents on September 23, 2016, but we were unable to verify Mr [redacted] ’s claim, as the bank account associated with the loan belonged to Mr [redacted] Further investigation, however, enabled Cash Central to confirm the existence of fraudulent activity on the May 11, 2015, loanIn response, Cash Central bought back the debt from [redacted] on February 15, and updated the credit agencies to remove the credit inquiryIn the past, it has taken as long as sixty (60) days for an update to be reflected on a credit reportIdentity theft is a terrible crime that benefits neither consumer nor industryCash Central makes every effort to prevent its occurrence, and we will assist Mr [redacted] further in this matter in whatever way we canShould Mr [redacted] or the Revdex.com have any additional questions or concerns, we may be reached directly at
I don't appreciate this business claiming that they made no further callsIf in fact this is the case, then how did she get the messages on her cellphone AFTER the date we were told they removed her number? I had to file the SECOND complaint when the calls got worseThank God they have stopped SINCE THE 2nd COMPLAINT WAS FILEDIf in fact they stopped, then where & how did I get all of the numbers to list? All I wanted was for the calls to stopI didn't want lied toWe made it known MONTHS AGO that they had the wrong number, on numerous occasionsJust correct the problem, WITHOUT LYING ABOUT IT If you would like me to contact my carrier and get the dates, times, and phone numbers that came in from this company, I will do soAs for now, the calls have stoppedBut let me remind you, it was AFTER the 2nd complaint, not as stated by the companyThank you Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI will send the information I obtained here to the credit bureaus so they may update their files