We thank Mr [redacted] for sending us the requested documents Cash Central has closed the account to reflect fraud has occurred and we will work with the Douglas County Sheriff’s Department to further investigate his claimed identity theftCash Central will not undertake any effort to collect on the debt from Mr [redacted] and request that the credit reporting agencies remove any information concerning the Cash Central loan from his file.In response to Mr [redacted] ’s statement; “I will not provide them with my SS# or birth date over the phone.” Cash Central would like to clarify in our previous response, we simply stated he would need to follow the instructions provided by the FTC as it relates to ID Theft Cash Central must request that customer’s provide their social security number when calling in, in order to assist us in searching our records and to verify we are in fact speaking to the appropriate person.In response to Mr [redacted] ’s concern regarding verification of individuals to ensure that the loan is not fraud; Cash Central utilizes proprietary underwriting to determine customers’ eligibility To become a Cash Central customer, consumers must apply online and meet minimum requirements, some of which might include: years of age, income, active checking account, credit bureau checks, credit history and other validation information Cash Central does not manually verify each account that comes through the system; however we rely on our sophisticated underwriting process to determine eligibility based on the above criteria If Mr [redacted] has any further questions, he can contact me directlyThank you,Amber B [redacted]
When I got the loan they told me the payments would be according to my pay scheduleOn the other hand, I wasnt provided with a copy of the payment schedule and that is somehting that the lady at the office accepted when I questioned her how come I hadnt been provided with a copy she responded that that info was excusively for the office useSo how do I suppose to check on payment dates when they didnt provided a copy to me ? Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] I have contacted [redacted] to make arrangements However, Ms Mulkey did not see any notes on my case in regards to the letter that is attached from legal to this caseLetter stating to contact her for payment arrangements The letter sent by the legal team says I opened a line of credit in December 30th of This is correct However, it fails to mention that I paid off the original line of credit By the time this loan is satisfied for $they have collected and estimated $1, since August of on this accountI came back and re-barrowed against the open line credit in July of This letter give the impression that I have been owing this company since December of [redacted] first statement is I have no notes on this account which bothers meShe continued on in this conversation talking very loud and not even reading anything as she never said let me review the accountTo ask any customer prior to reading "what do you want?" when I was instructed to call her is not an appropriate way to conduct any form of business especially in a loud tone Secondly, telling me this is your problem "you don't write things down and this is why your in this situation" Well I should not have to write down anything if the person looking me in the face advises me that they expect payment on the 15thThen her aggressive, rude, and loud tone makes me believe that she was not noting the account as well [redacted] was very offensive and makes me apprehensive to say that the agreement she took down is truley what will take place The agreement is to pay in the store by 6/and 7/$and have the account marked as satisfied once the last payment is made of @ Her statement of "I will mark this account as never be eligible to barrow from us again" as some kind of threat makes me believe she is referencing my credit reportI have no intentions of ever barrowing from a company that says one thing but does anotherI take responsibility for not reading the contract fully and understanding however, I know what I was told in the store because I would never agree to anything coming out on 26th, 27th, 30th, 31st of any month as I am Paid which was written on the 1sth and the 15th I will mark this case as I have accepted once they go through what [redacted] agreed to as of 7/15/ Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Tena Sanouvong We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.Reviewing Ms [redacted] complaint, our records indicate that she requested and obtained a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on October 30, Ms [redacted] loan had an agreed-upon repayment date of November 15, 2016, and she provided a check to pay her loan on that date.After discussing Ms [redacted] complaint with the District Manager of the retail branch she did business, our records indicate that Ms [redacted] called the store on November 14, 2016, stating she would be in on November 16, to make her payment, however she did not indicate a time Easy Money did hold on depositing Ms [redacted] check till 2:41pm on November 16, 2016.As a gesture of customer goodwill, we are willing to issue a refund for any fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation Ms [redacted] can send this to my attention via email at [redacted] Should the Revdex.com or Ms [redacted] have any additional questions, I can be contacted directly by phone at 435-774-or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the RevDex.com places in resolving consumer concerns We would be happy to assist Ms [redacted] further if she would please provide the telephone number to which the calls are being made Without the telephone number, we are unable to research the situation and take the appropriate corrective action Please know that it is never our intentions to make any of our customers feel harassed and, as such, I would like to offer my apologies for any telephone calls that Ms [redacted] or her daughter received that they perceived to be unacceptable Ms [redacted] may call me directly at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of [redacted] . We appreciate the role the BBB serves in resolving consumer concerns and hope to address the same herein. According to our records, Mr. [redacted] sought the assistance of Buckeye Credit... Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC (“NCP”), an Ohio Mortgage Loan Act licensee. Mr. [redacted] failed to make his payments as agreed; as a result, the account was sold by NCP to CheckSmart, and referred to CheckSmart’s corporate collections department. CheckSmart's efforts to contact Mr. [redacted] to resolve this issue have been unsuccessful. As an accommodation, Mr. [redacted] ’s account has been placed in a temporary “Hold” status, which means that collections efforts have been temporarily suspended. We ask that he contact Sally [redacted] , a senior supervisor in our collections area. Ms. [redacted] can be reached at [redacted] , extension ***. Please ask that Mr. [redacted] contact Ms. [redacted] by December 30, 2015, otherwise normal collections efforts will resume. Should Mr. [redacted] have any additional questions, he can contact me directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms [redacted] states that, due to financial hardship, she has been unable to meet her financial obligationMs [redacted] adds that she was contacted by our Corporate Collections Department but was not provided with fair payment arrangementsMs [redacted] requests to be provided with payment accommodationsA search of our records determined that Ms [redacted] obtained a loan with Buckeye Credit Solutions, LLC (“CheckSmart”) on May 3, This loan was to be repaid over four (4) months with the first payment due on June 3, Ms [redacted] did not meet the terms of her loan agreementShe missed both her first payment due on June 3, in the amount of $and her second payment due on July 3, Per Loan Agreement, when a customer misses the first two (2) scheduled payments, the total balance owed, including any assessed late fees and interest accrued, defaults into our collections department to be due immediatelyOn July 18, our collections department contacted Ms [redacted] and we offered to divide the total amount owed of $into three (3) payments of $Ms [redacted] rejected our offerUpon the receipt of this letter and as a gesture of good faith CheckSmart has placed Ms***’s account on hold to prevent any collection activityIn the same spirit we would like to offer payment arrangements to Ms [redacted] by dividing total amount as of August 1, of $into four (4) equal payments of $We encourage Ms [redacted] to contact our Collections Supervisor at ###-###-#### to discuss resolution of her obligationShould the Revdex.com or Ms [redacted] have any additional questions please contact me directly at [redacted] @ccfi.com
I am dissatisfied with the level of customer service from California Check Cashing Stores (Community Choice Financial) No sooner than receiving this reply from CCCS, the corporate office RESUBMITTED my check for payment on November This resulted in an additional NSF being charged to my account In the end, however, my bank did pay the item, so, as of today, my account with CCCS should be cleared and with no balance due Therefore, as an end to this unnecessary ordeal, I would like CCCS to "reverse" the fee ($15.00) that the corporate office has added to my account And, furthermore, I want confirmation in writing, from CCCS, that the $fee was reversed and confirmation that my account is zeroed out Regards, [redacted]
I submitted everything I could to prove I did nothing wrong I am NOT paying the check...ever, so the only resulting response will be that Checksmart takes me and [redacted] to cour as I have already counseled with and attorney and am ready to proceed should this matter go any further Both I and [redacted] have proven that we have done nothing I have submitted a paid cancelled check AND bank records from [redacted] showing the entries from Checksmart However, Checksmart refuses to see the evidence, they refuse to investigate [redacted] and the probability that they were in error and that either the bank or Checksmart processed the check incorrectlyI am APPALLED that this has been allowed to go on as long as it has! I have never seen anything like this in my life I have supplied the Revdex.com with proof that I did not cash the check twice, that the check was NOT in my possession on the February 15th, that I cashed the check February 12th and somehow mysteriously Checksmart gets the check a second time OR [redacted] processes the same check TWICE, either way, I have proven my case I want Checksmart to cease contact with me, I want them to stop sending me threatening phone calls and letters and I want them to remove any and all inflammatory records from my account with the branch office Again, I have sent the information requested, I have proven that this error is NOT mine therefore, I should NOT be held responsible I would like something in writing from Checksmart or Revdex.com that states they will discontinue contacting me regarding this issue Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concerns Using the information provided by her in her complaint, Community Choice Financial has no record of contacting [redacted] It appears that she may have been the victim of a scam companyWe did some further research and learned that the Federal Trade Commission (“FTC”) is aware of scams against consumers similar to that described by [redacted] in her complaintAt this time, I would encourage her to contact the FTC for further assistance, information, and to discuss her concernsThe FTC can be reached at [redacted] ( [redacted] ), and they may be able to provide [redacted] with additional information about these types of scams and assist her in resolving any other concerns or answer any other questions that she might have To ensure [redacted] does not receive communications from us, we have entered her email into our opt-out database Again, it appears that [redacted] is being contacted by a scam company and I would strongly encourage her to contact the FTC for further assistanceIf, however, I can provide you with further information or assistance, I would be pleased to do soI can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] ***. We appreciate the role the RevDex.com serves in resolving consumer concerns. Our records indicate that Mr. [redacted] requested and obtained a loan from Buckeye Check Cashing of Alabama,... LLC (“EasyMoney”). When Mr. [redacted] did not make his payment as agreed per his loan agreement, EasyMoney referred his account to the corporate collections department on November 30, 2015. As of today’s date, Mr. ***’ account is paid-in-full. Mr. ***’ complaint as I understand it is that EasyMoney’s corporate collections department initiated an Electronic Funds Transfer (“EFT”) when payment arrangements had been arranged. In researching this matter, our records show on December 11, 2015, Mr. [redacted] spoke to a representative of EasyMoney’s corporate collection department wanting to make payment arrangements on his account using his wife’s credit card. However, EasyMoney was unable to schedule these payments without prior permission from his wife. Because EasyMoney efforts to contact Mr. [redacted] to obtain his wife’s permission to use her credit card were unsuccessful, EasyMoney initiated an Electronic Funds Transfer (“EFT”) using the account information he provided when he signed his loan agreement. EasyMoney’s EFT attempt was processed in accordance with the loan agreement. It has been determined no refund is due to Mr. ***. Should you or Mr. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted] @ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youAccording to Ms [redacted] complaint, she applied for an Installment Loan via Cash Central of [redacted] , LLC (“Cash Central”) on April 11, in the amount of $5,000.00, effective April 13, with terms of semi-monthly payments of $beginning May 1, 2017, and one payment of $337.83, due April 16, Ms [redacted] states she received the funds on April 20, not on the scheduled dateOn May 8, 2017, she received notification that her first payment had failedOn June 28, Ms [redacted] received and email stating her next payment due was July 1, instead July 10, as she had previously requested via email and by calling our customer Service DepartmentMs [redacted] expresses her concern that as her account was past-due this would be reflected negatively on her credit report and she is requesting to be able to settle this debt by paying solely the principal amount of the loanA search of our records determined that an internal system error prevented Ms***’s funds from depositing as scheduled and prevented Ms***’s automatic payment from successfully posting to her accountCash Central can confirm that the requested funds have deposited as of April 20, 2017, as well as her first payment was received and reflected on her account as of May 11, Cash Central apologizes for both errors and inconvenienceIn reflection of this, Cash Central waived all interest accrued on her account to May 11, A reduction in interest rate from 150% to 120% has also been appliedCash Central additionally confirms that no negative credit report has been made on Ms***’s accountIn her complaint Ms [redacted] refers to Cash Central as a “sham organization”To the contrary Cash Central is a registered finance lender in the State of [redacted] Mr [redacted] may review our registration at www.cashcentral.com/StateLicences/ [redacted] We encourage Ms [redacted] to contact our Customer Service Department and speak directly with Supervisor Tyler Bat ###-###-#### to discuss her settlement options and resolution of her obligationShould the Revdex.com or Ms [redacted] have any additional questions, please contact me directly at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinReviewing Ms [redacted] complaint, she made her loan payment at her local branch, and a payment was taken from her bank account, resulting in a double payment and is requesting a refund for the overpayment as well as fees she was charged by her bank and late fees on her rentAccording to our records, Ms [redacted] sought the assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with [redacted] ***, LLC (“NCP”), an Ohio Mortgage Loan Act licensee on May 4, Ms [redacted] borrowed $648.46, which includes an “Amount Financed” of $and a “Prepaid Finance Charge” of $ Ms***’ loan was payable in two installment payments, detailed as follows: May 13, $May 27, $Ms [redacted] failed to make her payment as agreed on May 27, 2016; as a result, the account was sold by NCP to CheckSmart, and referred to CheckSmart’s corporate collections departmentDue to Ms [redacted] account being in a default status, CheckSmart initiated an Electronic Funds Transfer (“EFT”), as authorized in her signed loan agreementOur records show, Ms [redacted] visited her local branch the same day the EFT was processed and paid her balance in full The retail branch employee was not aware that the EFT was in process when they accepted her paymentOn June 9, 2016, CheckSmart issued a refund to Ms [redacted] in the amount of $due to the double payment and on June 16, 2016, a refund for $was processed for the additional fees she receivedI would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused herShould Ms [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns In researching Mr [redacted] ’s complaint, I would like to begin by apologizing to Mr [redacted] that he did not get the customer service he requested from our California Check Cashing, LLC (“CCCS”) employees Our records show, Mr [redacted] went into a CCCS location to cash a check; however we were unable to assist Mr [redacted] It has been confirmed that Mr [redacted] ’s personal information has been deleted from our files and all paperwork associated with this transaction has been shredded CCCS apologizes for the frustrations he experienced Should Mr [redacted] have any additional questions, I can be contact directly by phone at ###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted] .In response to reply from what detective [redacted] told me yesterday one of Cash Central managers was contacted by him concerning this matterIdentity theft report number [redacted] was submitted on 10/31/concerning D2M contacting me stating I had took a payday loan out on lineI pulled my credit report to find there was a Montana inc on my report as a place of employment in which I had never worked forThere is also a bank on my report in which I have never heard of or done business withI have one bank I have been with since after my divorceThe address D2Management gave me I never lived at.Dmanagement told me they had footage of me taking this loan in which your cash central manager stating there was not one.D2management phone number ###-###-#### gave me account number [redacted] which I'm not sure it that is there number or cash central.I had not heard from the detective until I talked to him yesterday after I added to my report of an alert I received on Friday that a company called [redacted] Financial Group and Associates at *** [redacted] Ave suite Orange Ca a credit report on meI contacted them yesterday before I contacted the detectiveThey told me they are a collection agency who Cash Central is their customer and this is why they pulled my reportI contacted detective [redacted] told him about [redacted] and he tells me Cash Central who is who he had talked to concerning this matter of identity theftI also filed with identity theft to FTC my reference number [redacted] .In which all emails all copies of reports filed were sent to [redacted] Financial phone number ###-###-#### fax ###-###-####.Detective [redacted] of the Travis Sheriff department his number ###-###-####.From talking to the detective this loan was took in I have no idea when but remember someone called my house saying I took a payday loan in which I asked how lady on other end stated it was on line I told her that was not me then she asked if I use a wifi I said yes and she stated someone had tapped into my wifi and took this loan outI had sent her where I filed in august of and never heard another word until October from d2management and now [redacted] in which both companies are stating its cash central in which I never even heard of until yesterday and pulled cash central upI hope this info I provided helps cause I never took this loan which was first to be a payday loan and now from what [redacted] tells me its an installment loanWhich ever it is it was not me and I would not be public with this if I had took loanI want this to stop and be solved so both parties can move onCompany can contact all parties this is all info I have on what is going on
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinAccording to our records, Ms [redacted] sought the assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC (“NCP”), an Ohio Mortgage Loan Act licensee On June 21, 2016, Ms [redacted] borrowed $510.08, which includes an “Amount Financed” of $and a “Prepaid Finance Charge” of $ Ms***’s loan was payable in two installment payments, detailed as follows: July 4, $July 18, $Our records indicate that Ms [redacted] failed to make her payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections department After receiving Ms***’s defaulted account, on July 24, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”) using the account information she provided when she signed the loan agreementCheckSmart’s EFT attempt was processed as authorized in her agreementIn researching this matter, our records show that on July 25, 2016, Ms [redacted] spoke to a representative of CheckSmart’s corporate collections department whom assisted her in setting up payment arrangementsHowever, these arrangements were arranged after the EFT had already been submitted CheckSmart will still honor the payment arrangements Ms [redacted] arranged with our corporate collections department I sincerely hope that the response set forth above provides a satisfactory clarification to this matter Should you have any additional questions, please feel free to contact me directly at ###-###-#### or via email at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] Cash Central of Idaho, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states on October 19, she received notification from her credit-monitoring agency regarding a debt with Cash CentralMs [redacted] adds she contacted Cash Central to claim identity theft and provided all of the required documents to support her claim, but she received a letter informing her she owes the debtMs [redacted] requests to have this debt removed from her creditA search of our records determined on September 20, 2017, an Installment Loan with Cash Central was obtained under Ms [redacted] ’s name for $3,000.00, with bi-weekly payments of $and a Maturity Date of September 20, Cash Central did not receive any payments against this debt, and the account defaulted into Cash Central’s Collections department on October 12, On October 20, 2017, Ms [redacted] contacted Cash Central and began an Identity Theft process with Cash Central’s Fraud DepartmentCash Central would like to thank Ms [redacted] for her cooperation with the Identity Theft process and for providing the required supporting documents (notarized affidavit, copy of her police report, and a copy of her government-issued ID) to initiate the investigation.On November 20, 2017, Cash Central concluded the investigation with verified identity theft and closed the account as fraudulentCash Central will not undertake any effort to collect on the debt from Ms [redacted] and has requested the credit-reporting agencies to remove any information concerning the Cash Central loan from Ms [redacted] ’s credit.Cash Central apologizes for the delay of this investigation and for any inconveniences this situation may have caused Ms [redacted] The findings of the Identity Theft investigation have been provided to Ms [redacted] via a letter mailed to the address she provided on her reportThe letter has been attached to this response.Should Ms [redacted] or the Revdex.com have any additional questions or concerns, please contact me directly to [redacted] @ccfi.com
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meAfter I was told by several people there was nothing that could be done, a store employee called me to discuss my balanceWhen I went into the store to explain my situation, this employee was very understandingThey allowed me to pay my loan back and reborrowWhether this was previously in place or not, now upon your 4th loan the store issues you a letter informing you that you are now eligible to go on their payment planWhile I ended up paying a fee for missing the deadline, in the end someone who was knowledgeable was able to assist me without a significant financial burden being imposed on me
Thank you for the opportunity to respond to the recently filed complaint of [redacted] ***We appreciate the role the RevDex.com serves in resolving consumer concerns According to our records, Ms [redacted] sought the assistance of California Check Cashing Stores, LLC (“CCCS”) in obtaining a loan on May 22, Ms [redacted] borrowed $2,576.00, which includes an “Amount Financed” of $2,and an “Administrative Fee” of $ This was a month loan with monthly payments of $ To date, CCCS has received $4,toward the balance Per Ms***’ contract, the original maturity date for this loan was May 22, Due to returned payments and Ms [redacted] making partial payments, the loan was not on track to be paid in full by May 22, Our records confirm on March 13, 2015, CCCS stopped further interest from accruingAs an accommodation to Ms***, CCCS waived the interest accrued prior to March 13, and Ms***’ future payments will be applied to her principal balance of $2, In Ms***’ complaint, she claims to be receiving excessive telephone callsWhen a customer defaults on a loan, it is then referred to the corporate collections departmentIt is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their account This contact is made only after obtaining the borrower’s consent to contact them using the information that they provide Typically there is a combination of manual calls that are made by an internal collections associate in tandem with calls placed by an automated dialer system When either method does not result in a conversation with our customer within a single 24-hour period, continued attempts are made to reach the customer Upon receiving Ms [redacted] complaint her account was placed into a status such that no further calls will be placed to her Should you or Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-####
We thank Mr [redacted] for sending us the requested documents Cash Central has closed the account to reflect fraud has occurred and we will work with the Douglas County Sheriff’s Department to further investigate his claimed identity theftCash Central will not undertake any effort to collect on the debt from Mr [redacted] and request that the credit reporting agencies remove any information concerning the Cash Central loan from his file.In response to Mr [redacted] ’s statement; “I will not provide them with my SS# or birth date over the phone.” Cash Central would like to clarify in our previous response, we simply stated he would need to follow the instructions provided by the FTC as it relates to ID Theft Cash Central must request that customer’s provide their social security number when calling in, in order to assist us in searching our records and to verify we are in fact speaking to the appropriate person.In response to Mr [redacted] ’s concern regarding verification of individuals to ensure that the loan is not fraud; Cash Central utilizes proprietary underwriting to determine customers’ eligibility To become a Cash Central customer, consumers must apply online and meet minimum requirements, some of which might include: years of age, income, active checking account, credit bureau checks, credit history and other validation information Cash Central does not manually verify each account that comes through the system; however we rely on our sophisticated underwriting process to determine eligibility based on the above criteria If Mr [redacted] has any further questions, he can contact me directlyThank you,Amber B [redacted]
When I got the loan they told me the payments would be according to my pay scheduleOn the other hand, I wasnt provided with a copy of the payment schedule and that is somehting that the lady at the office accepted when I questioned her how come I hadnt been provided with a copy she responded that that info was excusively for the office useSo how do I suppose to check on payment dates when they didnt provided a copy to me ? Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] I have contacted [redacted] to make arrangements However, Ms Mulkey did not see any notes on my case in regards to the letter that is attached from legal to this caseLetter stating to contact her for payment arrangements The letter sent by the legal team says I opened a line of credit in December 30th of This is correct However, it fails to mention that I paid off the original line of credit By the time this loan is satisfied for $they have collected and estimated $1, since August of on this accountI came back and re-barrowed against the open line credit in July of This letter give the impression that I have been owing this company since December of [redacted] first statement is I have no notes on this account which bothers meShe continued on in this conversation talking very loud and not even reading anything as she never said let me review the accountTo ask any customer prior to reading "what do you want?" when I was instructed to call her is not an appropriate way to conduct any form of business especially in a loud tone Secondly, telling me this is your problem "you don't write things down and this is why your in this situation" Well I should not have to write down anything if the person looking me in the face advises me that they expect payment on the 15thThen her aggressive, rude, and loud tone makes me believe that she was not noting the account as well [redacted] was very offensive and makes me apprehensive to say that the agreement she took down is truley what will take place The agreement is to pay in the store by 6/and 7/$and have the account marked as satisfied once the last payment is made of @ Her statement of "I will mark this account as never be eligible to barrow from us again" as some kind of threat makes me believe she is referencing my credit reportI have no intentions of ever barrowing from a company that says one thing but does anotherI take responsibility for not reading the contract fully and understanding however, I know what I was told in the store because I would never agree to anything coming out on 26th, 27th, 30th, 31st of any month as I am Paid which was written on the 1sth and the 15th I will mark this case as I have accepted once they go through what [redacted] agreed to as of 7/15/ Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Tena Sanouvong We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein.Reviewing Ms [redacted] complaint, our records indicate that she requested and obtained a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on October 30, Ms [redacted] loan had an agreed-upon repayment date of November 15, 2016, and she provided a check to pay her loan on that date.After discussing Ms [redacted] complaint with the District Manager of the retail branch she did business, our records indicate that Ms [redacted] called the store on November 14, 2016, stating she would be in on November 16, to make her payment, however she did not indicate a time Easy Money did hold on depositing Ms [redacted] check till 2:41pm on November 16, 2016.As a gesture of customer goodwill, we are willing to issue a refund for any fees she was charged by her bank provided that she submits documentation evidencing the fees associated with this situation Ms [redacted] can send this to my attention via email at [redacted] Should the Revdex.com or Ms [redacted] have any additional questions, I can be contacted directly by phone at 435-774-or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the RevDex.com places in resolving consumer concerns We would be happy to assist Ms [redacted] further if she would please provide the telephone number to which the calls are being made Without the telephone number, we are unable to research the situation and take the appropriate corrective action Please know that it is never our intentions to make any of our customers feel harassed and, as such, I would like to offer my apologies for any telephone calls that Ms [redacted] or her daughter received that they perceived to be unacceptable Ms [redacted] may call me directly at ###-###-####
Thank you for the opportunity to respond to the recently filed complaint of [redacted] . We appreciate the role the BBB serves in resolving consumer concerns and hope to address the same herein. According to our records, Mr. [redacted] sought the assistance of Buckeye Credit... Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC (“NCP”), an Ohio Mortgage Loan Act licensee. Mr. [redacted] failed to make his payments as agreed; as a result, the account was sold by NCP to CheckSmart, and referred to CheckSmart’s corporate collections department. CheckSmart's efforts to contact Mr. [redacted] to resolve this issue have been unsuccessful. As an accommodation, Mr. [redacted] ’s account has been placed in a temporary “Hold” status, which means that collections efforts have been temporarily suspended. We ask that he contact Sally [redacted] , a senior supervisor in our collections area. Ms. [redacted] can be reached at [redacted] , extension ***. Please ask that Mr. [redacted] contact Ms. [redacted] by December 30, 2015, otherwise normal collections efforts will resume. Should Mr. [redacted] have any additional questions, he can contact me directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint by Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youTo summarize her complaint, Ms [redacted] states that, due to financial hardship, she has been unable to meet her financial obligationMs [redacted] adds that she was contacted by our Corporate Collections Department but was not provided with fair payment arrangementsMs [redacted] requests to be provided with payment accommodationsA search of our records determined that Ms [redacted] obtained a loan with Buckeye Credit Solutions, LLC (“CheckSmart”) on May 3, This loan was to be repaid over four (4) months with the first payment due on June 3, Ms [redacted] did not meet the terms of her loan agreementShe missed both her first payment due on June 3, in the amount of $and her second payment due on July 3, Per Loan Agreement, when a customer misses the first two (2) scheduled payments, the total balance owed, including any assessed late fees and interest accrued, defaults into our collections department to be due immediatelyOn July 18, our collections department contacted Ms [redacted] and we offered to divide the total amount owed of $into three (3) payments of $Ms [redacted] rejected our offerUpon the receipt of this letter and as a gesture of good faith CheckSmart has placed Ms***’s account on hold to prevent any collection activityIn the same spirit we would like to offer payment arrangements to Ms [redacted] by dividing total amount as of August 1, of $into four (4) equal payments of $We encourage Ms [redacted] to contact our Collections Supervisor at ###-###-#### to discuss resolution of her obligationShould the Revdex.com or Ms [redacted] have any additional questions please contact me directly at [redacted] @ccfi.com
I am dissatisfied with the level of customer service from California Check Cashing Stores (Community Choice Financial) No sooner than receiving this reply from CCCS, the corporate office RESUBMITTED my check for payment on November This resulted in an additional NSF being charged to my account In the end, however, my bank did pay the item, so, as of today, my account with CCCS should be cleared and with no balance due Therefore, as an end to this unnecessary ordeal, I would like CCCS to "reverse" the fee ($15.00) that the corporate office has added to my account And, furthermore, I want confirmation in writing, from CCCS, that the $fee was reversed and confirmation that my account is zeroed out Regards, [redacted]
I submitted everything I could to prove I did nothing wrong I am NOT paying the check...ever, so the only resulting response will be that Checksmart takes me and [redacted] to cour as I have already counseled with and attorney and am ready to proceed should this matter go any further Both I and [redacted] have proven that we have done nothing I have submitted a paid cancelled check AND bank records from [redacted] showing the entries from Checksmart However, Checksmart refuses to see the evidence, they refuse to investigate [redacted] and the probability that they were in error and that either the bank or Checksmart processed the check incorrectlyI am APPALLED that this has been allowed to go on as long as it has! I have never seen anything like this in my life I have supplied the Revdex.com with proof that I did not cash the check twice, that the check was NOT in my possession on the February 15th, that I cashed the check February 12th and somehow mysteriously Checksmart gets the check a second time OR [redacted] processes the same check TWICE, either way, I have proven my case I want Checksmart to cease contact with me, I want them to stop sending me threatening phone calls and letters and I want them to remove any and all inflammatory records from my account with the branch office Again, I have sent the information requested, I have proven that this error is NOT mine therefore, I should NOT be held responsible I would like something in writing from Checksmart or Revdex.com that states they will discontinue contacting me regarding this issue Regards, [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the RevDex.com serves in resolving consumer concerns Using the information provided by her in her complaint, Community Choice Financial has no record of contacting [redacted] It appears that she may have been the victim of a scam companyWe did some further research and learned that the Federal Trade Commission (“FTC”) is aware of scams against consumers similar to that described by [redacted] in her complaintAt this time, I would encourage her to contact the FTC for further assistance, information, and to discuss her concernsThe FTC can be reached at [redacted] ( [redacted] ), and they may be able to provide [redacted] with additional information about these types of scams and assist her in resolving any other concerns or answer any other questions that she might have To ensure [redacted] does not receive communications from us, we have entered her email into our opt-out database Again, it appears that [redacted] is being contacted by a scam company and I would strongly encourage her to contact the FTC for further assistanceIf, however, I can provide you with further information or assistance, I would be pleased to do soI can be contact directly by phone at ###-###-#### or via email at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of [redacted] ***. We appreciate the role the RevDex.com serves in resolving consumer concerns. Our records indicate that Mr. [redacted] requested and obtained a loan from Buckeye Check Cashing of Alabama,... LLC (“EasyMoney”). When Mr. [redacted] did not make his payment as agreed per his loan agreement, EasyMoney referred his account to the corporate collections department on November 30, 2015. As of today’s date, Mr. ***’ account is paid-in-full. Mr. ***’ complaint as I understand it is that EasyMoney’s corporate collections department initiated an Electronic Funds Transfer (“EFT”) when payment arrangements had been arranged. In researching this matter, our records show on December 11, 2015, Mr. [redacted] spoke to a representative of EasyMoney’s corporate collection department wanting to make payment arrangements on his account using his wife’s credit card. However, EasyMoney was unable to schedule these payments without prior permission from his wife. Because EasyMoney efforts to contact Mr. [redacted] to obtain his wife’s permission to use her credit card were unsuccessful, EasyMoney initiated an Electronic Funds Transfer (“EFT”) using the account information he provided when he signed his loan agreement. EasyMoney’s EFT attempt was processed in accordance with the loan agreement. It has been determined no refund is due to Mr. ***. Should you or Mr. [redacted] have any additional questions, I can be contact directly by phone at ###-###-#### or via email at [redacted] @ccfi.com.
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] ***We appreciate the role the Revdex.com serves in resolving consumer concerns and we are happy to provide this response for youAccording to Ms [redacted] complaint, she applied for an Installment Loan via Cash Central of [redacted] , LLC (“Cash Central”) on April 11, in the amount of $5,000.00, effective April 13, with terms of semi-monthly payments of $beginning May 1, 2017, and one payment of $337.83, due April 16, Ms [redacted] states she received the funds on April 20, not on the scheduled dateOn May 8, 2017, she received notification that her first payment had failedOn June 28, Ms [redacted] received and email stating her next payment due was July 1, instead July 10, as she had previously requested via email and by calling our customer Service DepartmentMs [redacted] expresses her concern that as her account was past-due this would be reflected negatively on her credit report and she is requesting to be able to settle this debt by paying solely the principal amount of the loanA search of our records determined that an internal system error prevented Ms***’s funds from depositing as scheduled and prevented Ms***’s automatic payment from successfully posting to her accountCash Central can confirm that the requested funds have deposited as of April 20, 2017, as well as her first payment was received and reflected on her account as of May 11, Cash Central apologizes for both errors and inconvenienceIn reflection of this, Cash Central waived all interest accrued on her account to May 11, A reduction in interest rate from 150% to 120% has also been appliedCash Central additionally confirms that no negative credit report has been made on Ms***’s accountIn her complaint Ms [redacted] refers to Cash Central as a “sham organization”To the contrary Cash Central is a registered finance lender in the State of [redacted] Mr [redacted] may review our registration at www.cashcentral.com/StateLicences/ [redacted] We encourage Ms [redacted] to contact our Customer Service Department and speak directly with Supervisor Tyler Bat ###-###-#### to discuss her settlement options and resolution of her obligationShould the Revdex.com or Ms [redacted] have any additional questions, please contact me directly at [redacted]
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinReviewing Ms [redacted] complaint, she made her loan payment at her local branch, and a payment was taken from her bank account, resulting in a double payment and is requesting a refund for the overpayment as well as fees she was charged by her bank and late fees on her rentAccording to our records, Ms [redacted] sought the assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with [redacted] ***, LLC (“NCP”), an Ohio Mortgage Loan Act licensee on May 4, Ms [redacted] borrowed $648.46, which includes an “Amount Financed” of $and a “Prepaid Finance Charge” of $ Ms***’ loan was payable in two installment payments, detailed as follows: May 13, $May 27, $Ms [redacted] failed to make her payment as agreed on May 27, 2016; as a result, the account was sold by NCP to CheckSmart, and referred to CheckSmart’s corporate collections departmentDue to Ms [redacted] account being in a default status, CheckSmart initiated an Electronic Funds Transfer (“EFT”), as authorized in her signed loan agreementOur records show, Ms [redacted] visited her local branch the same day the EFT was processed and paid her balance in full The retail branch employee was not aware that the EFT was in process when they accepted her paymentOn June 9, 2016, CheckSmart issued a refund to Ms [redacted] in the amount of $due to the double payment and on June 16, 2016, a refund for $was processed for the additional fees she receivedI would like to take the opportunity to offer our apologies for the inconvenience that this situation might have caused herShould Ms [redacted] have any additional questions, she can contact me directly by phone at ###-###-#### or via email at [redacted]
Attached please find the paid in full statement as requested
Thank you for the opportunity to respond to the recently filed complaint of [redacted] We appreciate the role the Revdex.com serves in resolving consumer concerns In researching Mr [redacted] ’s complaint, I would like to begin by apologizing to Mr [redacted] that he did not get the customer service he requested from our California Check Cashing, LLC (“CCCS”) employees Our records show, Mr [redacted] went into a CCCS location to cash a check; however we were unable to assist Mr [redacted] It has been confirmed that Mr [redacted] ’s personal information has been deleted from our files and all paperwork associated with this transaction has been shredded CCCS apologizes for the frustrations he experienced Should Mr [redacted] have any additional questions, I can be contact directly by phone at ###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted] .In response to reply from what detective [redacted] told me yesterday one of Cash Central managers was contacted by him concerning this matterIdentity theft report number [redacted] was submitted on 10/31/concerning D2M contacting me stating I had took a payday loan out on lineI pulled my credit report to find there was a Montana inc on my report as a place of employment in which I had never worked forThere is also a bank on my report in which I have never heard of or done business withI have one bank I have been with since after my divorceThe address D2Management gave me I never lived at.Dmanagement told me they had footage of me taking this loan in which your cash central manager stating there was not one.D2management phone number ###-###-#### gave me account number [redacted] which I'm not sure it that is there number or cash central.I had not heard from the detective until I talked to him yesterday after I added to my report of an alert I received on Friday that a company called [redacted] Financial Group and Associates at *** [redacted] Ave suite Orange Ca a credit report on meI contacted them yesterday before I contacted the detectiveThey told me they are a collection agency who Cash Central is their customer and this is why they pulled my reportI contacted detective [redacted] told him about [redacted] and he tells me Cash Central who is who he had talked to concerning this matter of identity theftI also filed with identity theft to FTC my reference number [redacted] .In which all emails all copies of reports filed were sent to [redacted] Financial phone number ###-###-#### fax ###-###-####.Detective [redacted] of the Travis Sheriff department his number ###-###-####.From talking to the detective this loan was took in I have no idea when but remember someone called my house saying I took a payday loan in which I asked how lady on other end stated it was on line I told her that was not me then she asked if I use a wifi I said yes and she stated someone had tapped into my wifi and took this loan outI had sent her where I filed in august of and never heard another word until October from d2management and now [redacted] in which both companies are stating its cash central in which I never even heard of until yesterday and pulled cash central upI hope this info I provided helps cause I never took this loan which was first to be a payday loan and now from what [redacted] tells me its an installment loanWhich ever it is it was not me and I would not be public with this if I had took loanI want this to stop and be solved so both parties can move onCompany can contact all parties this is all info I have on what is going on
Thank you for the opportunity to respond to the recently filed complaint of [redacted] *** We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same hereinAccording to our records, Ms [redacted] sought the assistance of Buckeye Credit Solutions, LLC (“CheckSmart”), an Ohio Credit Services Organization (“CSO”), in obtaining a loan with NCP Finance Ohio, LLC (“NCP”), an Ohio Mortgage Loan Act licensee On June 21, 2016, Ms [redacted] borrowed $510.08, which includes an “Amount Financed” of $and a “Prepaid Finance Charge” of $ Ms***’s loan was payable in two installment payments, detailed as follows: July 4, $July 18, $Our records indicate that Ms [redacted] failed to make her payments as agreed and, as a result, her account was referred to CheckSmart’s corporate collections department After receiving Ms***’s defaulted account, on July 24, 2016, CheckSmart initiated an Electronic Funds Transfer (“EFT”) using the account information she provided when she signed the loan agreementCheckSmart’s EFT attempt was processed as authorized in her agreementIn researching this matter, our records show that on July 25, 2016, Ms [redacted] spoke to a representative of CheckSmart’s corporate collections department whom assisted her in setting up payment arrangementsHowever, these arrangements were arranged after the EFT had already been submitted CheckSmart will still honor the payment arrangements Ms [redacted] arranged with our corporate collections department I sincerely hope that the response set forth above provides a satisfactory clarification to this matter Should you have any additional questions, please feel free to contact me directly at ###-###-#### or via email at [redacted] @ccfi.com
Thank you for the opportunity to respond to the recently filed complaint of Ms [redacted] Cash Central of Idaho, LLC (“Cash Central”) appreciates the role the Revdex.com serves in resolving consumer concerns and is happy to provide this response for youTo summarize her complaint, Ms [redacted] states on October 19, she received notification from her credit-monitoring agency regarding a debt with Cash CentralMs [redacted] adds she contacted Cash Central to claim identity theft and provided all of the required documents to support her claim, but she received a letter informing her she owes the debtMs [redacted] requests to have this debt removed from her creditA search of our records determined on September 20, 2017, an Installment Loan with Cash Central was obtained under Ms [redacted] ’s name for $3,000.00, with bi-weekly payments of $and a Maturity Date of September 20, Cash Central did not receive any payments against this debt, and the account defaulted into Cash Central’s Collections department on October 12, On October 20, 2017, Ms [redacted] contacted Cash Central and began an Identity Theft process with Cash Central’s Fraud DepartmentCash Central would like to thank Ms [redacted] for her cooperation with the Identity Theft process and for providing the required supporting documents (notarized affidavit, copy of her police report, and a copy of her government-issued ID) to initiate the investigation.On November 20, 2017, Cash Central concluded the investigation with verified identity theft and closed the account as fraudulentCash Central will not undertake any effort to collect on the debt from Ms [redacted] and has requested the credit-reporting agencies to remove any information concerning the Cash Central loan from Ms [redacted] ’s credit.Cash Central apologizes for the delay of this investigation and for any inconveniences this situation may have caused Ms [redacted] The findings of the Identity Theft investigation have been provided to Ms [redacted] via a letter mailed to the address she provided on her reportThe letter has been attached to this response.Should Ms [redacted] or the Revdex.com have any additional questions or concerns, please contact me directly to [redacted] @ccfi.com
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meAfter I was told by several people there was nothing that could be done, a store employee called me to discuss my balanceWhen I went into the store to explain my situation, this employee was very understandingThey allowed me to pay my loan back and reborrowWhether this was previously in place or not, now upon your 4th loan the store issues you a letter informing you that you are now eligible to go on their payment planWhile I ended up paying a fee for missing the deadline, in the end someone who was knowledgeable was able to assist me without a significant financial burden being imposed on me
Thank you for the opportunity to respond to the recently filed complaint of [redacted] ***We appreciate the role the RevDex.com serves in resolving consumer concerns According to our records, Ms [redacted] sought the assistance of California Check Cashing Stores, LLC (“CCCS”) in obtaining a loan on May 22, Ms [redacted] borrowed $2,576.00, which includes an “Amount Financed” of $2,and an “Administrative Fee” of $ This was a month loan with monthly payments of $ To date, CCCS has received $4,toward the balance Per Ms***’ contract, the original maturity date for this loan was May 22, Due to returned payments and Ms [redacted] making partial payments, the loan was not on track to be paid in full by May 22, Our records confirm on March 13, 2015, CCCS stopped further interest from accruingAs an accommodation to Ms***, CCCS waived the interest accrued prior to March 13, and Ms***’ future payments will be applied to her principal balance of $2, In Ms***’ complaint, she claims to be receiving excessive telephone callsWhen a customer defaults on a loan, it is then referred to the corporate collections departmentIt is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their account This contact is made only after obtaining the borrower’s consent to contact them using the information that they provide Typically there is a combination of manual calls that are made by an internal collections associate in tandem with calls placed by an automated dialer system When either method does not result in a conversation with our customer within a single 24-hour period, continued attempts are made to reach the customer Upon receiving Ms [redacted] complaint her account was placed into a status such that no further calls will be placed to her Should you or Ms [redacted] have any additional questions, I can be contact directly by phone at ###-###-####