My husband switched jobsPreviously with Aflac, our payment would come out of his checkOnce he switched jobs, we filled out a form and sent it to Aflac in early June, to have the auto pay come out of our checking accountI confirmed with *** Grogan, our representative, that we were good to go for out auto pay to come out on the 21st of each month in the amount of $I also confirmed via phone call with a rep over the phone that we were set to goNobody during this time said we were TWO months behind on our policiesWhen I called last week, one rep stated that I was behind THREE months!!! Woah blind sightedSo Ive been in contact with ***, and I am literally pulling teethI still have NO idea what amount is coming out of my checking on the 21st*** will not respond to meCustomer service will not respond to meI tried to pay online and it still states that our policies are set to go with payment via my husbands old work pay checkWHAT THE HECK!'!'! Confirmed everyth
I have been a customer of Aflac since January I have Critical Care, Cancer, Short Term Disability and Hospital Indemnity Insurance policies with them.On January 26, I filed a claim for hospitalizations for my son in One of the claims paid successfully The other two are still in the pending statusI called when I saw that the claims had not all been paid to find out what was going on, and was told that the paperwork I submitted did not show clearly So I resent the itemized hospital bill (which) is what I was told was not legible and was then told by the representative that it was received and what she saw was legible and that she would be sending it over to the imaging departmentI called the next day to see if this had been completed and was told yet again that the paperwork could not be seenI again sent it to an agent and they said they would send it to imaging and that I should wait for them imaging department to upload about hours and then claims should b
My policy should have been canceled back in - no one ever followed up All these years I've been paying into something I believed was canceled and no one has ever bothered to see if I was alive, but they gladly took my money I do NOT work for Aflac, and obviously their only interest is this $$$$$$$$ Now I'm having a *** of a time trying to get refunded!!! Not ONE Representative ever was concerned about questioning me and why claims haven't been filed all these years (because I was under the assumption it was canceled), and now they're telling me policy clearly states paperwork should have been filed OK, so I DON'T work for Aflac, should they not be responsible for inquiring with ME??? BILLION dollar company and they can't just do the right thing and refund me my money Greed
Unbelievable that this company falsely advertises that they will have your claim paid by next day and I after seven weeks haven't been paid my claim of $They keep lingering me with lies and liesShall be reporting them to the Insurance Commissioner on their negligence of paying my claim with excuses!!!
I strongly suggest you NEVER buy their insurance services
terrible customer service
I have tried to get ahold of *** *** for months, have left messages with her phone, sent emails, got ahold of corporate and no return calls or emailsI have been trying to cancel my policy, and I can not get ahold of anyone to do so
I am not sure what these people are talking about I have had several plans from AFLAC My claim time period has been paid between day and days There office has helped to pay a claim and not deny a claim
My husband switched jobsPreviously with Aflac, our payment would come out of his checkOnce he switched jobs, we filled out a form and sent it to Aflac in early June, to have the auto pay come out of our checking accountI confirmed with *** Grogan, our representative, that we were good to go for out auto pay to come out on the 21st of each month in the amount of $I also confirmed via phone call with a rep over the phone that we were set to goNobody during this time said we were TWO months behind on our policiesWhen I called last week, one rep stated that I was behind THREE months!!! Woah blind sightedSo Ive been in contact with ***, and I am literally pulling teethI still have NO idea what amount is coming out of my checking on the 21st*** will not respond to meCustomer service will not respond to meI tried to pay online and it still states that our policies are set to go with payment via my husbands old work pay checkWHAT THE HECK!'!'! Confirmed everyth
I have been a customer of Aflac since January I have Critical Care, Cancer, Short Term Disability and Hospital Indemnity Insurance policies with them.On January 26, I filed a claim for hospitalizations for my son in One of the claims paid successfully The other two are still in the pending statusI called when I saw that the claims had not all been paid to find out what was going on, and was told that the paperwork I submitted did not show clearly So I resent the itemized hospital bill (which) is what I was told was not legible and was then told by the representative that it was received and what she saw was legible and that she would be sending it over to the imaging departmentI called the next day to see if this had been completed and was told yet again that the paperwork could not be seenI again sent it to an agent and they said they would send it to imaging and that I should wait for them imaging department to upload about hours and then claims should b
My policy should have been canceled back in - no one ever followed up All these years I've been paying into something I believed was canceled and no one has ever bothered to see if I was alive, but they gladly took my money I do NOT work for Aflac, and obviously their only interest is this $$$$$$$$ Now I'm having a *** of a time trying to get refunded!!! Not ONE Representative ever was concerned about questioning me and why claims haven't been filed all these years (because I was under the assumption it was canceled), and now they're telling me policy clearly states paperwork should have been filed OK, so I DON'T work for Aflac, should they not be responsible for inquiring with ME??? BILLION dollar company and they can't just do the right thing and refund me my money Greed
Unbelievable that this company falsely advertises that they will have your claim paid by next day and I after seven weeks haven't been paid my claim of $They keep lingering me with lies and liesShall be reporting them to the Insurance Commissioner on their negligence of paying my claim with excuses!!!
I strongly suggest you NEVER buy their insurance services
terrible customer service
I have tried to get ahold of *** *** for months, have left messages with her phone, sent emails, got ahold of corporate and no return calls or emailsI have been trying to cancel my policy, and I can not get ahold of anyone to do so
I am not sure what these people are talking about I have had several plans from AFLAC My claim time period has been paid between day and days There office has helped to pay a claim and not deny a claim