Graceland Properties, LLC

Revdex.com 12/27/Complaint ID # [redacted] Graceland is in receipt of the complaint regarding [redacted] buildingThe customer states that there are multiple issues with the buildings doors not opening correctly, the building not being level, and the garage door being the incorrect size Graceland sent out repairmen to install the correct garage door (changing a 6” door to a 9” door) which has been completedThe remaining repairs that the customer alleges will be near impossibleThis is due to the fact that the customer has poured concrete around his building which has made it impossible for our repairmen to look under it for any possible leveling issuesGraceland made the initial repair due to the fact that we thought the customer had paid for the buildingSince the customer has stopped payment on the check for $and the charge is now NSF, Graceland will not be making any further repairs to the customer’s building until the NSF check has been paidIn regards to the issue of poor customer service, the customer has spoken to numerous employees at our corporate office regarding his issues with the buildingHowever, during the phone conversations the customer has berated and cursed our employees which lead to Graceland ending the phone conversationShould the customer wish to have any additional repairs made the NSF check must be paidIf the customer does not pay the NSF check Graceland will take the necessary actions to retrieve our building including possible legal action

To whom it may concern, This is in regards to Revdex.com complaint ID# [redacted] Graceland was contacted by Ms [redacted] (herein customer) in regards to what appeared to be a small section of damaged siding on the buildingGraceland then offered to send out a repairman to fix the problemThe customer declined the repair serviceThe customer also mentioned wanting their items inside the building to acquire a certain "smell" from being inside the storage buildingOur buildings have a patented soffit vent system that allows for better ventilation and cooling that helps to prevent the smell of stagnant air inside the building.The customer took delivery of the building on 1/28/The building is longer eligible for a return since this was a cash sale and the customer has enjoyed the use of the building for months timeFor our cash sales the customer has days from the date the sales order is signed to cancel the deliveryGraceland believes that we have attempted to the best of our ability to appease the customer and solve the problem they are havingWe are still willing to send our service repair technician to make the repairs to the damaged siding on the building should the customer desire itGraceland Portable Buildings LLC

Revdex.com [redacted] On 5/10/the customer went to our sales lot in Huntsville TX and selected a building to be delivered to them at a later dateOur company is currently offering zero down with a $processing feeThe processing fee is non-refundableIt is marked as such on the attached paperwork the customer signedAfter attempting to reach the customer several times regarding delivery of the building we received a letter from the customerThe letter stated that they no longer wished to have the building and wanted to cancelAfter receiving the letter we cancelled the contract and delivery of the buildingDue to the customer being made aware of the $processing fee being nonrefundable and it being marked on the paperwork for the sale, we will not be refunding the $to the customer

Response to Revdex.com Complaint ID: [redacted] / [redacted] Graceland does not feel that further action is requiredWe will not be moving, leveling, or resetting the building for the customer at our expenseShould the customer desire any of the above, she can call in and request the serviceThen we will get a quote to her The building has been delivered now for monthsWe have already sent our drivers out to reposition and relevel the building at no additional cost to the customer after the customer signed off that she was satisfied with its original locationAgain, we are sorry that the customer is not satisfied but there is nothing more that Graceland can do for the customer at this time Graceland Portable Buildings

The refund was sent to the wrong address initially It was sent to the correct address via [redacted] overnight delivery on 03/25, delivered 03/per [redacted] Tracking [redacted]

Customers has been given several options, she has until the 17th to decide and pay all dueAfter that her building will be sold

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [see attachment] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am not asking Graceland to come back I paid $to another company to finish Gracelands inefficient job Yes it has been months since first delivery and that was about weeks LATE (Decexpected delivery, actual delivery Dec 28, 2016.It is bizarre they would try to use their delays...many delays...against meThey did not contact me about problems and delaysI had to chase them downIt was extremely frustrating to wait so longThen when Joe was scheduled to come back he was a no show March 17, I cancelled an important business meeting as I expected to be busy with building issueIt had been such a long wait nearly months I just could not take it any more Would you please address the issue of exploiting me too It is a crime! Perhaps it's time to contact the attorney generals office who helps consumers[redacted] Regards, [redacted] ***

complaint has been resolved

Revdex.com: Graceland Properties, LLC (“Graceland”) writes in response to the complaint filed by [redacted] (Complaint # [redacted] ) Regrettably, Mr [redacted] ’s complaint contains several misrepresentations and omissions, which Graceland feels compelled to correctFirst, Mr [redacted] signed a lease-to-own contract for a portable building He now claims that his signature on this contract was “forged,” but he made payments on the building for several months Only when he could no longer make his payments did he argue that his signature had been “forged.” Once Mr [redacted] fell behind on this payments, Graceland made a good faith effort to reach an amicable solution with Mr [redacted] Graceland offered to let Mr [redacted] sign a new contract and continue making payments, or to allow Graceland to return the building Mr [redacted] ’s response was to claim that he was entitled to the building, free of charge At that point, we could not reach an agreement with Mr [redacted] Both the contract he signed and [redacted] law allow Graceland to repossess a portable building when a customer quits making payments While Graceland always tries to avoid repossession, sometimes it is unavoidable Here, Graceland told Mr [redacted] that the building would be repossessed, but he made no effort to prepare for the repossession If any of Mr [redacted] ’s property was damaged in the process, as he alleges, then such damage is a direct result of his failure to prepare for the repossession The entire situation is regrettable and Graceland sincerely wishes it had been resolved in a different manner, but Graceland’s actions were reasonable and consistent with its rights under the law Sincerely, Graceland Properties, LLC

Revdex.com, Graceland Properties, LLC (“Graceland”) writes in reply to Mr [redacted] ’s Follfiled with the Revdex.com on August 3, 2017, in reference to Complaint # [redacted] (“Revdex.com Complaint Follow-up”) First, as Mr [redacted] himself stated, he “rented for almost a year” a portable storage building from Graceland” and then “stopped paying .” See Revdex.com Complaint # [redacted] , dated July 7, 2017; see also Revdex.com Complaint Follow-upGraceland is entitled, under the law, to recover leased property if a lessee, such as Mr [redacted] , ceases making lease paymentsHe now claims that his signature on this contract was “forged,” but by admitting that he “stopped paying,” Mr [redacted] has admitted that he did make payments on the building for several monthsOnly when he could no longer make his payments did he argue that his signature had been “forged.” Once Mr [redacted] fell behind on his payments, Graceland made a good faith effort to reach an amicable solution with Mr [redacted] Graceland offered to let Mr [redacted] sign a new contract and continue making payments, or to allow Graceland to return the building Mr [redacted] ’s response was to claim that he was entitled to the building, free of chargeMr [redacted] has admitted that Graceland told him “they would come get the building .” Revdex.com Complaint Follow-upYet Mr [redacted] did not prepare in any way for Graceland’s retrieval of the buildingHe was given adequate notice that Graceland was going to repossess the building; his failure to prepare for that retrieval is unfortunateMr [redacted] is seeking in excess of $10,in damages, yet he has not given Graceland a list of his damages claimGraceland made sure that Mr [redacted] received all of his personal property located in the portable building, and that personal property did not appear to be damagedMr [redacted] has acknowledged that his personal property was returned to him Graceland hopes that this response clarifies any remaining issuesWhile Graceland wishes that a more amicable solution could have been reached with Mr [redacted] , Graceland's actions were reasonable and entirely consistent with its rights under the law Sincerely, Graceland Properties, LLC

This customer has informed us he was in bankruptcyHe isn't or at least at the time we checked he wasn'tWe have turned his account over to our attorneys

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was contacted on... 8/24/2015 by [redacted] & I was told I would here from him on */26/2015 with a date for repair. Never heard from him. Shed roof still leaks, screws still backing out. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
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Regards,
Graceland promised delivery, scheduled delivery then they cancelled.causing me great inconvenience
Janie Lee

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Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate Graceland's offer of $& accept that towards this resolutionWe most certainly would have appreciated speaking with someone from the company that could have assisted us in this resolution instead of taking the route we didWe tried numerous times to speak with someone who could help us to no availAs soon as we receive the $we will consider this matter resolved with many lessons learnedThank you

We do not issue refunds until all funds deposited by customer at point of sale are confirmed

This is a court case and will be handled thru the courts

Customer has been satisfied and is supposed to let Revdex.com know of his resolution