Great Call

Their customer service is TERRIBLE. I just got off the phone with Devon who was both RUDE and NASTY. He spoke to me like I was a stupid old person. Kept interrupting me and threatened to “disconnect “ if I didn’t start talking to him more “professionally “. What does that even mean? I am a customer, he is supposedly the professional. He was not able to help me. I will be visiting an AT&T store today. Lost two customers Great Call.

This company has the rudest customer service. I paid my bill for July thru my bank. My bank gave me a confirmation number and the next month I got a bill saying that they didn't get the money. I called the company once to give them the confirmation numbers and the guy was really nice. The a week later I got another notice. I called back to explain and had my bank cancel my payment and
repaid. I got two different people and they were so rude, they talked over me. Then one woman started screaming at me and then would not give me her name so I requested her supervisor. Her supervisor was also rude, talked over me and when I asked if I could talk, she started typing and then didn't say a word when I finished talking so when I said "are you there?' she sarcastically said that she was waiting for me to finish. Then she told me it wasn't her problem. So I just hung up.

After two service representatives couldn't figure out how to get my auto-payment working or even accept a one-time payment because of a zip code problem (?), no promised call back from the supervisor who could help with the solution, more than 5 hours on hold, and two e-mails to customer service without even an acknowledgement, I'm canceling my service. They can find the time to bill me, but they can't find the time or the staff to reply to my requests for help paying my bill! I wouldn't recommend the company to anyone, as they don't offer anything that isn't available elsewhere for a comparable price, and their customer service is just awful.

Customer service declined greatly, phone not effective for WWII veteran.

My 97 yr old father who I care for has the Jitterbug phone which unknown to me was changed from Verizon by one of my sisters 3 years ago. It has been nothing but problems with this phone and the customer service is not good. My father is blind and it is important that we have a phone for him. It has no special features at all since he could not see to use them. He can answer the phone and he can count the placement with his fingers to place calls. Voice features on this phone are terrible. His phone looks brand new. 10 days ago his phone just stopped working. I as his care giver get on the phone and call customer service for the last 5 days trying to get a resolution as to why this happened. I have held on the phone for over an hours each day because while on hold they state they have closed a call center so wait will be even longer and please feel free to contact us online. Well, I did that too twice with no response. Today being the 6th day I tried and holding for 51 minutes before I was connected to Cust Serv Rep Albert that continued to try the same thing for an additional 1:21 hrs finally comes to the resolution that he suggest that my 97 yr old father just buy a new phone as they are having a special at $74.99 plus tax right now. I had 3 Occupational Therapist come into my home to assist my father and look over this phone at different times. These are the people that are trained to help people and especially senior citizens with such devices. They all stated that Jitterbug is NOT user friendly and does not do what they portray. Nice resolution that the CSR Albert came up with right? Not. I would not recommend this phone to any one and especially not a senior citizen. I am sure they will be only happy to send me an invoice too for something that does not work without any credit or suggestion of credit for 10 days not usable and that you cannot even get through to their customer service call center to try an get anyone to assist you. You will possibly get through though if you want to try for 6 days and also try email contact form which gets no response. Extremely aggravating and certainly not a business establishment I would refer anyone to.
My fathers son.

My mother purchased a cell phone online from GreatCall.After receiving the phone, it had no service inside of her house (elderly and widow). I contacted GreatCall, no problem they said; send the phone back and once we receive it and make sure there was no service used, we will refund the money. I have called them numerous times ON HOLD NEVER ANSWER! I have emailed, still no answers. I feel as though this company is taking advantage of older adults. I am her daughter trying to get her money back.
Thanks

I did not order Great Calls, a friend did it for me. I cannot afford, I have used it once, I cannot get a human being to contact me. I DO NOT WANT THE PHONE I HAVE NO FAMILY AND SELDOM DO I GET A CALL ON MY LANDLINE. PLEASE GET GREAT CALLS OFF OF MY BACK. I AM SICK AND I CANNOT SUPPORT THEIR HARASSING PHONE CALLS.

This phone was purchased in November, 2018. Approximately a year later (once phone was no longer in warranty) the contact id’s no longer showed up when a call was received. Great Call was contacted, and I was told that this was a known issue and that they were working on a software update to resolve this issue. Have since called every couple of months without there being a resolution to the issue. Also, as part of this software problem, I am unable to save any photos that I take with the camera feature. Their offer is an apology and that you can purchase a new phone, but they are unable to guarantee that a new phone won’t experience the same software issue. Seems to me that this is a scam and that your phone somehow goes bad and you have to replace without being covered under warranty. A bad practice aimed at the elderly who specifically purchase this type of phone for added protection.

I have so much trouble keeping my Great Call charged. I have called customer service numerous times & just get a temporary fix.I think the problem lies in the charger.

My 87 year-old father wanted this phone because it was easy to use, and much like his flip-phone he has had through Verizon for many years. I bought his Jitterbug phone over a month ago and have requested his phone number be transferred from Verizon to Great Call. I have talked to Great Call at least 10 times in the last month concerning the transfer of his old number. His number was available for transfer and I have done ABSOLUTELY everything Great Call has requested to transfer his number over. This transfer has still not happened and my father has been without his phone number for over a month. Your company pushes the idea that it helps seniors but it has done nothing but put my father in danger for over a month now. I have even been on a three-way call between Great Call and Verizon twice to rectify the issue in the last 24 hours. Great Call has offered a $25 credit to my father's account for my "pain and suffering", which is RIDICULOUS! I have spent over 10 hours of my life trying to get this phone to work properly and now every time I call, I am told to wait patiently 1-3 business days. How dare your company advertise in Guideposts magazine?!!! You have targeted a magazine which is known to be read by elderly people, but your company has put them in danger, in my opinion. Your company does not deserve 1 star. DO NOT EVER USE THE CORONA VIRUS as your excuse for the horrendous service that you provide.

They sold me a USED phone with a strange name and # displayed on the phone I called !! I contacted their customer staff without them fixing it for 2 -3 weeks. Only when I opened a case in AARP which advertises this phone did they promise to replace the used damaged one. Seniors depending on a phone for help should be carefull before then buy one. The replacement phone has not arrived yet BUT my "delivered used phone wifi already got totally disconnected.
Seniors - Be carefull to rely on this product!

I purchased this Jitterbug phone on line on May 27,2020. At the time I thought the carrier was Consumer Cellular The phone arrived about a week later I purchased it for my husband's birthday as a replacement for his old Iphone 5, My husband is 81 yo and having some mild cognitive issues. I felt the Jitterbug would be a good replacement for him as he has never been computer savvy and this seemed a good option. Our carrier is Verizon. There are 3 phone holders on this account. I am the administrator or owner of the account. We have had this carrier for over 5 years. The Jitterbug rep I purchased the phone from on -line gave me the impression that it would very easy for my husband's existing number to be transferred from Verizon to the new carrier (apparently Great Calls) and I was charged a $35 activation fee. It was never explained to me that I would be expected to contact Verizon to obtain a pin number that I would then contact Geat Calls to have them submit the request with the pin number to Verizon so that Verizon would authorize the transfer of my husband's phone number to the Jitterbug phone (in 1 -3 business days). June 10, I finally made my 3rd set of phone calls between myself and Great Calls and Verizon. According to Great Calls, one only discovers if the number has been transferred between carriers is by checking your Jitterbug daily to see if it has happened and one day there it will be! If there is a glitch with Verizon providing this and it is not going to happen, you will never get any notification from ANYONE. You can keep checking the new phone till "the cows come home" but will not know what is going on until you begin the round of phone calls again. So today will be business day number two since my last call and still no change, and being Friday must wait till next Tuesday, June 16 to MAYBE be pleasantly surprised! Meanwhile, I am still paying Verizon for my husband's line and hae been billed by Great Calls for that line also.

Sick and tired.
.

REPORT FILED by husband ***, for & approved by ***.
***a has had this service since it was called Jitter Bug(2010?). The phone was turned off before flight on Jan 2,20. Had normal phone usage for that month. Noted a few 'glitches' then. 3 weeks later returned home, NM, noted phone sometimes would not hang up, not stop ringing, caller could not hear, could not turn off ect. All this happened around billing time. She received a bill for over $500. ***a called Great Calls responded pay the normal amount and we'll send another phone. They sent a bad phone, she mailed back, they sent an operational phone. In the meantime *** and I have had several discussions ending up with them saying pay the usual $42.58. This latest phone people would call & she would not know(yes, the ringer was always on). We call our home phone or others and this phone voice was very distorted. Then the last phone bill showed up 'graciously' taking $300 off the original $500+ phone bill.
'This phone service has stopped working properly since February and Great Calls wants her to pay for their mistakes'(***).

See below.

cannot contact anyone for information.No answers on email customer service.

We had nothing but a total disaster with the Great Call Jitterbug Smart 2 cell phone. We purchased the first one through Amazon. When we received it, we went through the phone activating and it went good and the phone seemed to work great for four days until we received a call on it and found out you could not answer any incoming calls. Number one defective. They sent a replacement phone when tech support could not get it to receive calls. The replacement phone was defective right out of the box. I spent over four hours trying to get it activated over two days with no luck so they sent another replacement phone. The replacement phone was to be pre-activated and pre-setup and pre-registered for use out of the box. When we got it, it was set up, and we were able to make and receive calls but that was it. The touch screen worked half of the time, you could no text, set up Bluetooth, setup WiFi, Get on internet, go to contacts and call them (Some would and some would not work). I called customer service and they could not help and the lady was kind of snotty and rude, so we switch our phone number back to our old company of AT&T. We were out of a working cell phone almost two weeks with three defective Jitterbugs Smart 2 cell phones in a row. The phones seem easy to use and work if you can get one to work. First one defective, second one defective and third one defective. Three strikes and your out! The customer service reps & techs were 5 star to one star. The first three I dealt with were great, very friendly and helpful and the last one I dealt with was snotty and rude. That was the straw that broke the camels back. Never again would I recommend Great Call and a Jitterbug smart 2 cell phone again.

I, too, purchased a Great Call Jitterbug Smart 2 for my elderly mother who lives alone. I purchased it from the Great Call website which said she would have service in the town where she lives. She does not have reliable service. She mainly likes to text because she is hard of hearing and she has information that she can review if she forgets an appointment, etc. Unfortunately, she can text and it will be received, but incoming texts to her phone do not arrive. The first phone, customer service took it over and changed settings until it crashed. We had to return it, so she was without a phone for a few days. Now the second phone is doing the same thing. I suspect because the service strength is so bad. When I call customer service, I am told there is nothing they can do. I even asked it they could recommend some kind of booster. I was told to research it and find one that would work. I told them that Great Call told me the phone would work. I shouldn't have believed them, why would I believe a booster company. The concept is good and they really appeal to elderly people and their caretakers, unfortunately it leave the elderly with false reassurance.

Horrible company keeping my Mother's phone hostage. Unable to port to AT&t.

In April 2020 I wrote a check out to pay my bill and accidentally wrote it for $2700.65 instead of $27.65. I didn't realize this until I got my bill for May. I called customer service for Great Call and spoke with them and was told that a refund would be issued of the remaining balance. I never received a check and called again. Through many phone calls asking to speak with financial services I never got them, I would be put on hold and then the call would end or be told there was no way just be transferred to them. I was told the money would be coming from Wells Fargo and would be deposited into my personal checking account. It has not arrived as of 12pm today is not shown to be posted tonight. I spoke with a customer service rep from Wells Fargo and was told to call my bank and have them track it down. My bank can't do this because according to them there is no way to track it. The last I spoke with Great Call I was assured a message had been sent to their financial services department to call me, that was 2 days ago.

want expect payment unless credit card or check, not fair