Great Call

I bought a jitterbug phone as a Christmas gift for my elderly mother. With that said, the horrible experience started. I spent New Years Eve on phone with a man for billing and service plan, which in itself was extremely deceiving and scam like . Trying to sell you his 5 star service but no real explanation as to what that was if you were an elderly individual who is not I informed you have the right to choose plan, you would be paying top rate. Which is not affordable for those who in the elderly population on a
fixed income. Smell a bit of a SCAM. I then cut to the chase and got the proper plan. Paying activation and one month of service. Next came the pleasure of trying to activate a phone that does not work..2 hours later .. can’t get any further than google email screen. We then could not be on phone any longer, tried again New Years., No dice, 2 1/2 hours later unable move past screen. We did factory reboot and all that, no service. At this point cancelled service but not without 3 calls and being charged for data used during non successful process. Best Buy won’t return phone for new one or credit back to great call or shall I say “bad call”. I get the not so pleas of being transferred 3 times to see if a phone can be sent to exchanged as Best Buy stated you call Great Call. Get to Customer Service and get a very ignorant, cocky, rude, person who proceeded to not listen to why I’m calling them tells me I just need to deal with situation and then when asked for a supervisor that it’s to bad, I can’t talk to one and if I want to do this dance all day. I can. Not sure if he is an employee of the month but wow! So left with a new phone that does not work, terrible customer service, and scam tactics. It is so nice to know this is a service to reach an elderly audience with such nice and thoughtful employees, not . Worse service ever!

I bought a jitterbug phone as a Christmas gift for my elderly mother. With that said, the horrible experience started. I spent New Years Eve on phone with a man for billing and service plan, which in itself was extremely deceiving and scam like . Trying to sell you his 5 star service but no real explanation as to what that was if you were an elderly individual who is not I informed you have the right to choose plan, you would be paying top rate. Which is not affordable for those who in the elderly population on a
fixed income. Smell a bit of a SCAM. I then cut to the chase and got the proper plan. Paying activation and one month of service. Next came the pleasure of trying to activate a phone that does not work..2 hours later .. can’t get any further than google email screen. We then could not be on phone any longer, tried again New Years., No dice, 2 1/2 hours later unable move past screen. We did factory reboot and all that, no service. At this point cancelled service but not without 3 calls and being charged for data used during non successful process. Best Buy won’t return phone for new one or credit back to great call or shall I say “bad call”. I get the not so pleas of being transferred 3 times to see if a phone can be sent to exchanged as Best Buy stated you call Great Call. Get to Customer Service and get a very ignorant, cocky, rude, person who proceeded to not listen to why I’m calling them tells me I just need to deal with situation and then when asked for a supervisor that it’s to bad, I can’t talk to one and if I want to do this dance all day. I can. Not sure if he is an employee of the month but wow! So left with a new phone that does not work, terrible customer service, and scam tactics. It is so nice to know this is a service to reach an elderly audience with such nice and thoughtful employees, not . Worse service ever!

I got an a great call phone for my son and daughter-in-law because I have a three-year-old son that has sensory just order and petit Seizures and granmall Seizures her phone bill comes to $48 and some cents I of them $19 for mine I got rid of my phone because I was coming I was having so much hassles with them I can’t because Christmas was coming up I got behind on some things I asked for an extension for 3 January to pay the bill came to $68 and some odd cents but before they could make the extension to the third I am is up to having a seizure and they said I have a phone answer call me back to see if I was OK that never happened I could’ve been laying here hurt because I also have seizures these people I called Great Call they sell you phones they’re supposed to help you and I thought I hung up on him and said I was having a seizure and they never come back to see if I was OK I did a disconnect my daughter-in-law‘s phone when they were supposed to be helping me with an extension until the third so I could pay the bill and where did my grandson end up in the hospital he had to have his emergency kit because he had seizures and my son and I long does not have a car if I was not there to get a hold of my mother to pick them up at the hospital they would not of had a ride home if I was to get the Great car place as any kind of star at all it would be zero not one they put my grandson in jeopardy and they put my life in jeopardy By not coming back and checking on me I couldn’t hurt or anything I could and deadThey refuse to get on the phone and call back to see if I was OK I think I’m gonna look around for something else for my grandson I really don’t know if I trust Great Call anymore

I got an a great call phone for my son and daughter-in-law because I have a three-year-old son that has sensory just order and petit Seizures and granmall Seizures her phone bill comes to $48 and some cents I of them $19 for mine I got rid of my phone because I was coming I was having so much hassles with them I can’t because Christmas was coming up I got behind on some things I asked for an extension for 3 January to pay the bill came to $68 and some odd cents but before they could make the extension to the third I am is up to having a seizure and they said I have a phone answer call me back to see if I was OK that never happened I could’ve been laying here hurt because I also have seizures these people I called Great Call they sell you phones they’re supposed to help you and I thought I hung up on him and said I was having a seizure and they never come back to see if I was OK I did a disconnect my daughter-in-law‘s phone when they were supposed to be helping me with an extension until the third so I could pay the bill and where did my grandson end up in the hospital he had to have his emergency kit because he had seizures and my son and I long does not have a car if I was not there to get a hold of my mother to pick them up at the hospital they would not of had a ride home if I was to get the Great car place as any kind of star at all it would be zero not one they put my grandson in jeopardy and they put my life in jeopardy By not coming back and checking on me I couldn’t hurt or anything I could and deadThey refuse to get on the phone and call back to see if I was OK I think I’m gonna look around for something else for my grandson I really don’t know if I trust Great Call anymore

I cancelled service within 24 HOURS of activation. Per GreatCall's Customer Agreement, there is a 30 day full-refund policy. When I called to cancel the service, I was assured that there would be no charges forthcoming and that a full refund had been applied. I then received a bill for $51.69. Once again I called GreatCall and was assured that the charges would be removed. They were not removed. When the next bill arrived, once again I called them. Once again I was told that the charges were removed and there would be a zero-balance. To make sure that this had been done, I waited for a week and then contacted them again. Sure enough, the charges had not been removed. However, I was assured that THIS TIME, it was taken care of and all charges were deducted. Yesterday (a full 2 calendar months from the day I cancelled service within 24 hours of activation) I received a PAST-DUE bill for the full $51.69. I obviously have no confidence that GreatCall is capable of resolving this issue so I paid the bill. However, I would like to do all that I can to insure that others do not fall victim to a company that refuses to honor it's own Customer Agreement. While I am still fully capable of handling my own affairs, I wonder how many seniors are preyed upon by this incredibly incompetent company. They are either intentionally corrupt or outstandingly mismanaged. There are no other deductions to be drawn.

I would leave a zero-star if possible. I just got done filing a formal complaint with Revdex.com and am trying to find every location that I can to post a review. I cancelled service with GreatCall within 24 hours of activation (ironically, it was an issue with the phone not GreatCall). GreatCall's customer agreement states that there is a 30-day full-refund policy. When I cancelled (again...within 1 day of activation) I was told that there would be a full refund and any charges would be credited. A couple of weeks later, I then received a bill for GreatCall service. I called them and was told (once again) that the charges would be deleted and that there would be a $0 balance. I waited for about a week to contact GreatCall to make sure that the refund had actually been applied this time. Sure enough, it had not been. I was assured though that, THIS TIME, it was actually corrected and no charges would be reflected. Yesterday, I received a past-due bill for $51.69. Obviously, I have zero confidence that GreatCall is competent enough to honor their own Customer Agreement, so I paid the bill. However, I would STRONGLY WARN ANYONE considering a device through GreatCall to beware...it will not end well. Incredibly dishonest company.

I would leave a zero-star if possible. I just got done filing a formal complaint with Revdex.com and am trying to find every location that I can to post a review. I cancelled service with GreatCall within 24 hours of activation (ironically, it was an issue with the phone not GreatCall). GreatCall's customer agreement states that there is a 30-day full-refund policy. When I cancelled (again...within 1 day of activation) I was told that there would be a full refund and any charges would be credited. A couple of weeks later, I then received a bill for GreatCall service. I called them and was told (once again) that the charges would be deleted and that there would be a $0 balance. I waited for about a week to contact GreatCall to make sure that the refund had actually been applied this time. Sure enough, it had not been. I was assured though that, THIS TIME, it was actually corrected and no charges would be reflected. Yesterday, I received a past-due bill for $51.69. Obviously, I have zero confidence that GreatCall is competent enough to honor their own Customer Agreement, so I paid the bill. However, I would STRONGLY WARN ANYONE considering a device through GreatCall to beware...it will not end well. Incredibly dishonest company.

I cancelled service within 24 HOURS of activation. Per GreatCall's Customer Agreement, there is a 30 day full-refund policy. When I called to cancel the service, I was assured that there would be no charges forthcoming and that a full refund had been applied. I then received a bill for $51.69. Once again I called GreatCall and was assured that the charges would be removed. They were not removed. When the next bill arrived, once again I called them. Once again I was told that the charges were removed and there would be a zero-balance. To make sure that this had been done, I waited for a week and then contacted them again. Sure enough, the charges had not been removed. However, I was assured that THIS TIME, it was taken care of and all charges were deducted. Yesterday (a full 2 calendar months from the day I cancelled service within 24 hours of activation) I received a PAST-DUE bill for the full $51.69. I obviously have no confidence that GreatCall is capable of resolving this issue so I paid the bill. However, I would like to do all that I can to insure that others do not fall victim to a company that refuses to honor it's own Customer Agreement. While I am still fully capable of handling my own affairs, I wonder how many seniors are preyed upon by this incredibly incompetent company. They are either intentionally corrupt or outstandingly mismanaged. There are no other deductions to be drawn.

Phone calls do not come through. Calls automatically go into voicemail.

Phone calls do not come through. Calls automatically go into voicemail.

I called and cancelled my mother-in-law’s subscription the middle of the month. I was charged for the entire month, I called Greatcall several times to advise of same and they continued to bill my credit card for the full month. I disputed half a month ($17.00). The credit card company resolved the dispute in my favor since I had cancelled the service mid month.Great call has now placed me in collections for the $17.00. Charging for cancelled service is horrible business practice.

I called and cancelled my mother-in-law’s subscription the middle of the month. I was charged for the entire month, I called Greatcall several times to advise of same and they continued to bill my credit card for the full month. I disputed half a month ($17.00). The credit card company resolved the dispute in my favor since I had cancelled the service mid month.Great call has now placed me in collections for the $17.00. Charging for cancelled service is horrible business practice.

There is a software issue where the call quality is garbled. Tried for months to resolve including multiple phones and various factory resets. Latest update is months before fix. Great Call was not able to provide any refund on the service that does not work. Phones are life lines for the elderly. Extremely disappointed.

There is a software issue where the call quality is garbled. Tried for months to resolve including multiple phones and various factory resets. Latest update is months before fix. Great Call was not able to provide any refund on the service that does not work. Phones are life lines for the elderly. Extremely disappointed.

The only reason I gave Great Cll one STAR was because I couldn't rate them lower. Absolutely terrible company. I order their product and was promised a pendant alert button to hang around my neck. Instead I was sent a Jitterbug phone that was totally worthless for my purpose. I called back and was told that the pendants were defective and weren't available for two months. I agreed to wait but was still charged a monthly fee for a worthless product. After two months I called back and was told it would be another two months before the pendant was available. Finally, after another two month I called back and was told it would be next year before the pendants were available. At that point I told them to cancel my program and refund my money, to which I was told basically, Too Bad, we won't refund any of the money. So, fortunately, I had paid with a credit card which responded with complete understanding and refunded all my money.
To anyone considering using Great Call, do yourself a favor and run as fast as you can away from the company which should be named "TERRIBLE CALL!!"

The only reason I gave Great Cll one STAR was because I couldn't rate them lower. Absolutely terrible company. I order their product and was promised a pendant alert button to hang around my neck. Instead I was sent a Jitterbug phone that was totally worthless for my purpose. I called back and was told that the pendants were defective and weren't available for two months. I agreed to wait but was still charged a monthly fee for a worthless product. After two months I called back and was told it would be another two months before the pendant was available. Finally, after another two month I called back and was told it would be next year before the pendants were available. At that point I told them to cancel my program and refund my money, to which I was told basically, Too Bad, we won't refund any of the money. So, fortunately, I had paid with a credit card which responded with complete understanding and refunded all my money.
To anyone considering using Great Call, do yourself a favor and run as fast as you can away from the company which should be named "TERRIBLE CALL!!"

We were sent a defective phone. Audio problems. After 5 calls for help they finally admitted they wouldn’t change out the phone “just for a problem with the sound being muffled and garbled”!!! DON’T buy a Jitterbug! Great Call does not stand behind its products. Canceled the service. $160 wasted. Don’t make the mistake we did!

We were sent a defective phone. Audio problems. After 5 calls for help they finally admitted they wouldn’t change out the phone “just for a problem with the sound being muffled and garbled”!!! DON’T buy a Jitterbug! Great Call does not stand behind its products. Canceled the service. $160 wasted. Don’t make the mistake we did!

I've owned the Jitterbug flip phone for some time. When I canceled my land line (which had almost NO robocalls) and transferred that number to the flip phone, I began getting robocalls all day. I complained to the company, but they told me there is nothing they can do to block the calls. I don't believe that; every other phone company has solutions. It is so bad that I have turned off the phone. I only turn it on if I want to call out. I think because this product is geared to senior citizens, Greatcall thinks they can just abuse their customers. I am fed up.

I've owned the Jitterbug flip phone for some time. When I canceled my land line (which had almost NO robocalls) and transferred that number to the flip phone, I began getting robocalls all day. I complained to the company, but they told me there is nothing they can do to block the calls. I don't believe that; every other phone company has solutions. It is so bad that I have turned off the phone. I only turn it on if I want to call out. I think because this product is geared to senior citizens, Greatcall thinks they can just abuse their customers. I am fed up.