Great Call

Dear Sir or Madam,

I responded to an ad in the AARP circular and purchased cellular service from Great Fall’s Jitter Bug . The ad read $17 per month plus taxes, which I found affordable for a person like me on a fixed income. The first couple of months a payment on par with the advertised rate was deducted from my account. When I received my stimulus check as did most Americans I went to transfer money, and to my dismay Great Fall’s Jitter Bug had debit my account in the amount of $935.12 on April 28th. I have had no success with having the monies returned, I’ve been getting the run around from Great Fall’s Jitter Bug, and would also like to note there are numerous complaints on the Revdex.comOnline.com website where this company has not acted in good faith. I am seeking your assistance to help remedy the situation, as I cannot afford to be taken advantage of to the tune of $935.12.

Sincerely

Their customer services is okay but the Jitterbug Phone is not a reliable phone. Bought it for my 87 year old father and not long afterward receiving it, the phone started having problems. Sometimes his voice sounded muffled. Sometimes he would call someone but they could not hear him at all, he could hear them but they could not hear him. I thought maybe is was my dad pushing the speaker button or muting the call, but it was not and issues with the user. When I called customer service they informed me that this was a known problem with the flip phone and they were working on a update. They conducted a hard update and said that should help but if it happened again just turn the phone home and back on. It did happen again, several times, so I called customer services back. They said that they could send us a new phone at no charge but we would need to send the first phone back. That was very nice and it was very easy to send the first phone back. It wasn't a week after we received the second phone that the same issue started happening. I could not believe this, I thought, again, this has to be something my dad is doing to cause this. I decided to do a little research and found out that this has been a problem with the Jitterbug Flip Phone for a while and they still have not figured out a solution. I called costumer service again and was told that they are still trying to fix the issue but no idea when it would be fixed. We decided to cancel the service and go back to his old cell phone carrier. When I called to cancel the service I explained the reason why we were cancelling and asked for a refund on the phone since this was an issue with the product. I was told that no refund can be given after 30 days. Their online statement say that devices have a 1 year warranty but they have a 30 day refund policy. This is contradicting, if the devices (2 Jitterbug Flip Phones) do not work and have the same issue I would say that this is a device warranty issue and we should be able to receive a refund for the phone.

I called Greatcall to dispute a charge of $120., when my bill is usually $74. The gentleman stated it was due to an international call being made. My husband talks a lot on his phone around the area and if his calls are checked it to the same numbers over and over. He works for a logging company so most of the day times he barely has service, so the man told me in'a disrespectful voice,tI became upset and told him that he was not giving good customer service, and we should maybe find a different company, and he asked me well do you want me to go ahead and disconnect you now , and I told him no , because my husband needed his phone due to the type of work he does, and we would have to have time to get another company. I feel like the international caller , called my husband and he probably did answer and the charge probably was legit by mistake. The bill was already paid due to it comes directly out of our bank account. The complaint is how the gentleman in customer service talked to me . I asked to do the survey at the end of the call and was disconnected. My husband likes his phone with great call but is disturbed of someone treating us in this manner . This call was made to Great Call (***) on Wednesday , May 13,2020 at 5:50 pm.

I ordered and received their Lively wearable 2 device directly from great call. After spending over 15 minuets reading their one sided legal documents I decided to return it. I called customer service to get the required RMS#. I got transferred several times and endured several sales pitches for products I was not interested in. After getting a live person who again tried to sell me something and would not shout up long enough for me to request the RMA.. When I would not buy anything they hung up on me. I then sent an email last Thursday (April 30) requesting the RMA. I have not heard anything. I just want to get the RMA and send this thing back where it came from.

I have 2 great call flip phones. I have had them about 4 months now. I had the old Verizon pay as you go and was grandfathered in on this plan. I had 3 phones on this plan for several years. Verizon does not have new phones that support this old system. They don't make much money on this old plan. The only reason I got great call flips is because my old phones could not get good batteries only old stock for old phones. I am a basic phone user at best. Plus features are large numbers, camera, photos, photos forward to other phones, text message, emergency call button. Features I personally miss, calendar, calculator, alarm, call or text ringing notification as a constant reminder that you have a missed call or text. The phone works and customer service has never been a problem for me when I contacted them about 6 to 8 times. These phones only has basic features but works fine. Verizon network was a big factor in the purchase of these phones. If you decide to go with great call I would purchase the phone from them not an outlet. I read a review that a customer couldn't get a replacement for a problem phone because they didn't buy it direct from great call. My opinion is that great call should of done R and D with Motorola to develop a better flip phone. I have always that highly of Motorola phone products. I had 3 Motorola cell phones at home and a company Motorola heavy duty phone at a my work a very large company. So now they know to get ready to roll out new Motorola flip phones with better features and battery life. HINT HINT. This review was done for great call flip phones only and I have no knowledge about and other types of phones they carry.

I purchased a Jitterbug phone for my 90 year old, home alone mother, on April 7, 2016. At that time the product did pretty much everything as advertised. The main purpose for the purchase was to give my mom some peace of mind and give me the opportunity to monitor her activities, since I live in St. Petersburg, FL and she lives in Louisville, KY. The system did not work perfect all the time, but usually could be fixed with a phone call to Customer Service (CS) or a simple reset.

Several months ago I noticed that the APP formats on the monitoring service had completely changed. Since then I've had nothing but problems connecting her Jitterbug to my cell phone. The first problem had to do with tracking, it pretty much quit working and when it did work, I was usually notified 2-3 hours later. Then her phone began to fail, so I purchased her a new Jitterbug phone on March 14, 2020. When the phone was received and activated I continued to have the same connection problems . After numerous emails ( because it's nearly impossible to get CS on the phone without waiting an unreasonable amount of time) with Customer Service it was determined that the new phone was probably defective. My mother received replacement phone this past Wednesday (4/22/2020) and it was activated on Friday (4/24/20). I then reinstalled the Great Call APP on my cell phone and it seemed to work. However, in less than 24 hours the same issues started all over again. Sent some more emails to CS and have yet to hear from anyone. Its really frustrating and unfortunate that you took a pretty reliable APP and after changing it made it so unreliable. I certainly could not recommend this service to anyone.

I am fed up with Great Call. I assisted my mother in ordering the Jitterbug flip phone. She did not find the phone to her liking.

Now, I can not port her phone number to a new provider, because Great Call is reporting the PIN we submitted as incorrect. I changed the PIN just after 9:00 am EDT, phone agent Nigel stated the pin I designated was applicable immediately, yet Straight Talk's department who port phone numbers still say that the PIN is incorrect. For all intents and purposes, it appears they are holding her phone number hostage.

I am fed up with Great Call. I assisted my mother in ordering the Jitterbug flip phone. She did not find the phone to her liking.

Now, I can not port her phone number to a new provider, because Great Call is reporting the PIN we submitted as incorrect. I changed the PIN just after 9:00 am EDT, phone agent Nigel stated the pin I designated was applicable immediately, yet Straight Talk's department who port phone numbers still say that the PIN is incorrect. For all intents and purposes, it appears they are holding her phone number hostage.

On April 14, 2020 (~12-2pm EST) my mother (***, 93) made a call to Great Call to try to cancel her cell phone service. My mother waited on hold for one hour without reaching a representative. I then made a call to Great Call and managed to speak to a representative. I am 53 years old with good hearing, but I could barely hear the Great Call representative. My 93 year old mother most definitely would not have heard anything. I communicated to the representative several times that I could not hear and pleaded with her to put me on a clearer line, to no avail. I had to yell and scream to communicate my mother’s information several times but finally managed to make her understand our intent to cancel the service. The representative then put me on hold to wait for the cancellation department. I told the representative we already waited on hold for one hour and I could not wait an additional hour. Despite my pleas for quick service, I waited on hold for one hour after which the call automatically ended with a request for me to provide feedback on the call.

Great Call is a company that markets cellphones (Jitterbug) to seniors. The only way to cancel cell service is by calling the company (I was unable to cancel the service online). The only conclusion I can draw from my interaction with Great Call and our attempts to cancel this cell service is that Great Call’s poor customer service is an intentional attempt to defraud seniors. The Revdex.com should immediately revoke its accreditation from this disgraceful company.

Sincerely

I purchased a cell phone unlimited data use one call played a few games then got bill hundreds of dollars canceled returned phone paid bill now each month they send me added bill on a phone already returned very unethical company taking advantage of elderly it's a bait and switch type company

When my husband was in the hospital my daughter and son in law got him a jitterbug phone for easy use. He passed away in January and we have been trying to cancel the account ever since. The information used to open the account does not provide access to the account and a customer service rep was extremely rude to my daughter. When I try to access the account via the web address I keep getting the error response. The phone is fine but Great Call is a mess. I can't figure out why their customer service is so terrible. At this point I will just stop paying the monthly fee and wait for them to contact me. At least that way we can communicate.

When my husband was in the hospital my daughter and son in law got him a jitterbug phone for easy use. He passed away in January and we have been trying to cancel the account ever since. The information used to open the account does not provide access to the account and a customer service rep was extremely rude to my daughter. When I try to access the account via the web address I keep getting the error response. The phone is fine but Great Call is a mess. I can't figure out why their customer service is so terrible. At this point I will just stop paying the monthly fee and wait for them to contact me. At least that way we can communicate.

Purchased Fall detection device from Great Call several years ago for my father. For the first year if he even sat down to hard the device would detect a fall. For the last year it has been much less sensitive. Last night my father fell outside getting from the car to his wheelchair, dislocating his knee and injuring his hip, requiring hospitalization. Great call did not detect fall and my father had to lay in the driveway in Michigan in the winter until my brother in-law arrived.
Great Call responded with "The disclaimer states it does not detect 100% of falls", and "might not work when wearing a coat", refused to send anyone to check the device, and wants to charge for a replacement of the defective device. My father pays monthly for a device on a fixed income to protect him and the device failed. Great Call refuses to admit the device is defective or replace it. The last time the device detected anything was over a year ago.

Purchased Fall detection device from Great Call several years ago for my father. For the first year if he even sat down to hard the device would detect a fall. For the last year it has been much less sensitive. Last night my father fell outside getting from the car to his wheelchair, dislocating his knee and injuring his hip, requiring hospitalization. Great call did not detect fall and my father had to lay in the driveway in Michigan in the winter until my brother in-law arrived.
Great Call responded with "The disclaimer states it does not detect 100% of falls", and "might not work when wearing a coat", refused to send anyone to check the device, and wants to charge for a replacement of the defective device. My father pays monthly for a device on a fixed income to protect him and the device failed. Great Call refuses to admit the device is defective or replace it. The last time the device detected anything was over a year ago.

Great Call advertised on my company's web site that they were offering a pilot program for employees who had parents in need of medical monitoring due to extreme balance problems. The device Great Call offered includes fall protection.
I called great call on January 3 and the customer service agent confirmed that their device included fall protection at a discounted price due to the pilot program with my company.
I ordered the device for my mother. My mother is legally blind and at an extreme risk for falling. She can only get around the house with a walker. She lives alone in another state.
My mother received the device last week. I paid someone to go over to my mother's house to plug it in, etc as she cannot see.
I cancelled service with her current medical device company.
My mother just happened to call Great call today and they told her that she does not have fall protection. I called great call and they told me she does not have fall protection. They told me I can pay MORE money to get fall protection. This is clearly a bait and switch tactic. I was promised fall protection on my company's website. I was told on january 3 by Great Call that this had fall protection. It does not. Great Call is liable for any harm to my mother due to their lies and negligence.
I called great call and spoke to GINO and he refused to transfer me to a manager. He made me wait for 30 minutes and a manager never came on

Great Call advertised on my company's web site that they were offering a pilot program for employees who had parents in need of medical monitoring due to extreme balance problems. The device Great Call offered includes fall protection.
I called great call on January 3 and the customer service agent confirmed that their device included fall protection at a discounted price due to the pilot program with my company.
I ordered the device for my mother. My mother is legally blind and at an extreme risk for falling. She can only get around the house with a walker. She lives alone in another state.
My mother received the device last week. I paid someone to go over to my mother's house to plug it in, etc as she cannot see.
I cancelled service with her current medical device company.
My mother just happened to call Great call today and they told her that she does not have fall protection. I called great call and they told me she does not have fall protection. They told me I can pay MORE money to get fall protection. This is clearly a bait and switch tactic. I was promised fall protection on my company's website. I was told on january 3 by Great Call that this had fall protection. It does not. Great Call is liable for any harm to my mother due to their lies and negligence.
I called great call and spoke to GINO and he refused to transfer me to a manager. He made me wait for 30 minutes and a manager never came on

I moved my aging mother (83) into Assisted Living in April 2019. In reviewing her Target Card Credit Card, we noticed an ongoing monthly charge from www.greatcall.com of $37.94.

The inadequate information regarding the monthly charge did not allow me to cancel those charges (lack of account number or reference number). Attempts to cancel through Target Card Services proved fruitless. It would appear this is a common tactic employed by GreatCall to keep individuals from canceling services, and is especially aimed at senior citizens and their caretakers.

I have been attempting to discontinue the charges and end services for months.

I moved my aging mother (83) into Assisted Living in April 2019. In reviewing her Target Card Credit Card, we noticed an ongoing monthly charge from www.greatcall.com of $37.94.

The inadequate information regarding the monthly charge did not allow me to cancel those charges (lack of account number or reference number). Attempts to cancel through Target Card Services proved fruitless. It would appear this is a common tactic employed by GreatCall to keep individuals from canceling services, and is especially aimed at senior citizens and their caretakers.

I have been attempting to discontinue the charges and end services for months.

I have had three phones from this company that none have worked properly. The last phone quit working when my husband was 2100 miles from home. He only uses texting since he is deaf. This put his health which he's a diabetic and safety at risk. I trusted this company and they failed us 3 times with 3 malfunctioning phones.

I have had three phones from this company that none have worked properly. The last phone quit working when my husband was 2100 miles from home. He only uses texting since he is deaf. This put his health which he's a diabetic and safety at risk. I trusted this company and they failed us 3 times with 3 malfunctioning phones.