Great Call Reviews (%countItem)
Great Call Rating
Address: PO Box 4428, Carlsbad, California, United States, 92018-4428
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This is an emergency response subscription service, which I had on automatic monthly renewal. On two occasions it failed its purpose. In the first case, when my credit card had to be replaced the company did not notify me that my card had been rejected. It simply cancelled my subscription without notifying me. On the second occasion, when I went to test the service by pressing the app button on my smartphone, it directed me to call 911, instead of answering directly, as the service had promised.
There is no excuse for an emergency service to fail. If I had needed them in a real emergency, I would have been out of luck.
I have cancelled my subscription, and after much insistence, succeeded in getting the company to refund one month's payment.
Re: ***_ Account *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response,
this letter is submitted in response to the above-referenced complaint. Ms. is
dissatisfied with our billing process.
We appreciate the opportunity to respond Ms. complaint and have completed an
audit of her GreatCall account.
Ms. account was established on June 3, 2018, with the download of the GreatCall,
5Star Urgent Response application and the application was activated. The application requires
that the account be set up on recurring billing with a credit or debit card, that an active email
address be provided, and that the customer sets up a mygreatcall.com account to manage the
personal profile and billing.
An email is sent to a user if a credit card has expired and if the credit card is not updated within
60 days, the account is disconnected. On June 23, 2017, Ms. account was
disconnected for nonpayment, the credit card of record had expired in April. Additionally, if the
service has expired, when attempting use the service, the application will state that it is expired
and offer a button for the user to press to connect to 911.
On November 17, 2017, Ms. called to find out why the application was disconnected,
and we advised of the payment issue, assisted her with updating the credit card, reconnected
the account and ensured that the application was working.
On August 6, 2018, Ms. called to update the credit card on file. A new card was added
and updated her email address per request.
Ms. called Account Support on November 2, 2018 to report a problem with her
application, we offered to troubleshoot the issue, however, Ms. stated that she did
not have time to do so and would call us back, the account remained open. Ms. called
back on November 6, 2018, and requested to cancel the account, we again offered to
troubleshoot the issue, but she declined. We explained the process for her to unsubscribe the
application from her phone, removed the recurring billing, credited the last payment and the
account has been disconnected. There was no billing issue at this time.
We apologize for any inconvenience this situation may have caused.
Best Regards.
With respect to my first complaint, that my contract was cancelled with no notice, please note that GreatCall writes "An email is sent to a user if a credit card has expired and if the credit card is not updated within 60 days, the account is disconnected." Nowhere does it say they actually sent an email, and I can attest that they did not. Further, the friend who recommended GreatCall to me in the first place had the same experience - cancellation without notice.With regard to the second complaint, I did not call "to report a problem with her application." I called because when I pressed the help button I got the message "CALL 911." At that point it became obvious that the company is unreliable, and I cancelled my subscription.An emergency system that fails on two significant counts does not deserve to be recommended by the Revdex.com.
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. comments to our response.
As previously stated, with the download of the application, recurring billing is required, and it is the customers responsibility to make any updates to the credit card information to ensure that there is no interruption in service. The customer is advised to set up a mygreatcall.com account to manage billing and an email is sent to a user’s email of record if the credit card needs to be updated; however, we have no way of confirming if the user has received the email.
When pressing the button to use the service, if the “Call 911” button appears, then there is a problem with application, as it is not working as expected. If there is no billing issue with the account, trouble shooting of the application would need to be performed to determine the issue. Therefore, when Ms. called on November 2, about her application, we made the offer to trouble shoot, which was declined.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I want an acknowledgement from GreatCall that it is unacceptable to be directed to 911 with an offer to troubleshoot when the caller may be in a life or death emergency situation. They also seem to think it is all right to cancel a subscription without notice to someone who may rely on their service in a life or death situation.
Their response is unacceptable.
This is an emergency response subscription service, which I had on automatic monthly renewal. On two occasions it failed its purpose. In the first case, when my credit card had to be replaced the company did not notify me that my card had been rejected. It simply cancelled my subscription without notifying me. On the second occasion, when I went to test the service by pressing the app button on my smartphone, it directed me to call 911, instead of answering directly, as the service had promised.
There is no excuse for an emergency service to fail. If I had needed them in a real emergency, I would have been out of luck.
I have cancelled my subscription, and after much insistence, succeeded in getting the company to refund one month's payment.
Re: ***_ Account *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response,
this letter is submitted in response to the above-referenced complaint. Ms. is
dissatisfied with our billing process.
We appreciate the opportunity to respond Ms. complaint and have completed an
audit of her GreatCall account.
Ms. account was established on June 3, 2018, with the download of the GreatCall,
5Star Urgent Response application and the application was activated. The application requires
that the account be set up on recurring billing with a credit or debit card, that an active email
address be provided, and that the customer sets up a mygreatcall.com account to manage the
personal profile and billing.
An email is sent to a user if a credit card has expired and if the credit card is not updated within
60 days, the account is disconnected. On June 23, 2017, Ms. account was
disconnected for nonpayment, the credit card of record had expired in April. Additionally, if the
service has expired, when attempting use the service, the application will state that it is expired
and offer a button for the user to press to connect to 911.
On November 17, 2017, Ms. called to find out why the application was disconnected,
and we advised of the payment issue, assisted her with updating the credit card, reconnected
the account and ensured that the application was working.
On August 6, 2018, Ms. called to update the credit card on file. A new card was added
and updated her email address per request.
Ms. called Account Support on November 2, 2018 to report a problem with her
application, we offered to troubleshoot the issue, however, Ms. stated that she did
not have time to do so and would call us back, the account remained open. Ms. called
back on November 6, 2018, and requested to cancel the account, we again offered to
troubleshoot the issue, but she declined. We explained the process for her to unsubscribe the
application from her phone, removed the recurring billing, credited the last payment and the
account has been disconnected. There was no billing issue at this time.
We apologize for any inconvenience this situation may have caused.
Best Regards.
With respect to my first complaint, that my contract was cancelled with no notice, please note that GreatCall writes "An email is sent to a user if a credit card has expired and if the credit card is not updated within 60 days, the account is disconnected." Nowhere does it say they actually sent an email, and I can attest that they did not. Further, the friend who recommended GreatCall to me in the first place had the same experience - cancellation without notice.With regard to the second complaint, I did not call "to report a problem with her application." I called because when I pressed the help button I got the message "CALL 911." At that point it became obvious that the company is unreliable, and I cancelled my subscription.An emergency system that fails on two significant counts does not deserve to be recommended by the Revdex.com.
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. comments to our response.
As previously stated, with the download of the application, recurring billing is required, and it is the customers responsibility to make any updates to the credit card information to ensure that there is no interruption in service. The customer is advised to set up a mygreatcall.com account to manage billing and an email is sent to a user’s email of record if the credit card needs to be updated; however, we have no way of confirming if the user has received the email.
When pressing the button to use the service, if the “Call 911” button appears, then there is a problem with application, as it is not working as expected. If there is no billing issue with the account, trouble shooting of the application would need to be performed to determine the issue. Therefore, when Ms. called on November 2, about her application, we made the offer to trouble shoot, which was declined.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I want an acknowledgement from GreatCall that it is unacceptable to be directed to 911 with an offer to troubleshoot when the caller may be in a life or death emergency situation. They also seem to think it is all right to cancel a subscription without notice to someone who may rely on their service in a life or death situation.
Their response is unacceptable.
DO NO USE THIS COMPANY!!!! I ordered a phone, was charged lot more than quoted when ordered--the monthly charge was a lot more, too. So, I return ed the phone and was not credited back the original amount so I am out over $60 for a phone I had for 2 days. This a rip off.!!!!!
DON"T USE THIS COMPANY!!!!!
Hi ***, we are sorry to hear you were not completely satisfied with our return process and we appreciate your feedback. At GreatCall we will always take the time to understand each individual subscriber’s needs and usage requirements before we recommend a product or service plan. We will provide the total cost of an order prior to the completion of any sale and we give an estimation of the monthly service fee for the plan you choose. GreatCall’s 30-day return policy is packaged with the phone and can also be viewed at our web page. Although the data usage on your phone exceeded the chosen monthly service plan and the usage requirements for a refund, we have refunded your payment of $45.01 charge back to the credit card used. If you have any questions or need further assistance, please call us at ***, between the hours of 5am and 8pm Pacific time.
DO NO USE THIS COMPANY!!!! I ordered a phone, was charged lot more than quoted when ordered--the monthly charge was a lot more, too. So, I return ed the phone and was not credited back the original amount so I am out over $60 for a phone I had for 2 days. This a rip off.!!!!!
DON"T USE THIS COMPANY!!!!!
Hi ***, we are sorry to hear you were not completely satisfied with our return process and we appreciate your feedback. At GreatCall we will always take the time to understand each individual subscriber’s needs and usage requirements before we recommend a product or service plan. We will provide the total cost of an order prior to the completion of any sale and we give an estimation of the monthly service fee for the plan you choose. GreatCall’s 30-day return policy is packaged with the phone and can also be viewed at our web page. Although the data usage on your phone exceeded the chosen monthly service plan and the usage requirements for a refund, we have refunded your payment of $45.01 charge back to the credit card used. If you have any questions or need further assistance, please call us at ***, between the hours of 5am and 8pm Pacific time.
Complaint is against Great Call Services which done a great job till a few months ago, I dropped my phone, it stopped working, I tried evrything to understand why, I even ordered a new battery from
Great Call which I received, didn't work, I even called them & told them my Jitterbug Flip phone wasn't working, but their charges to my account, I think is based out of Dallas,Tx, I suscancelled 5 star services, & according to my credit card they are still billing me & the phone is not operating,unless I buy a new Jitterbug phone which may or may not work. I want my money back in the amount of $83.10 for the time the phone is not in service, I was already having problems with the phone service prior to dropping the phone.
Re: ***. ***_ File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is requesting a refund for her time without service.
We appreciate the opportunity to respond Ms.’s complaint and have completed an audit of her GreatCall account.
Ms. established her account with a retail purchase of a Jitterbug Flip phone on March 29, 2018. She chose the 600-minute only plan with 300 text messages for the base price of $22.99, plus applicable taxes and fees.
Ms. called Customer Service on September 1, 2018, to report she had dropped her phone and it would no longer power on. During troubleshooting, she stated should would need to call us back and was unable to complete the remaining steps.
Ms. called back to complete troubleshooting on September 6, 2018. Customer service explained if we were unable to power the phone back on, it may need to be replaced and Ms. advised she would call back another time to order a replacement if necessary.
Ms. ordered a battery on September 7, 2018. The replacement battery did not resolve the issue and Ms. agreed to replace her phone on September 14, 2018.
As a one-time courtesy, we have applied a credit of $37.49, one month’s service fee, to the account and it is now at a zero balance. The phone being dropped is not covered under the one-year, manufacture warranty and therefore Ms. is responsible for replacing the phone. Her account will remain open and actively billing. To purchase or activate a new phone, Ms. can call our Customer Service at ***, between 5 a.m. and 8 p.m. Pacific Standard Time, seven days a week.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Complaint is against Great Call Services which done a great job till a few months ago, I dropped my phone, it stopped working, I tried evrything to understand why, I even ordered a new battery from
Great Call which I received, didn't work, I even called them & told them my Jitterbug Flip phone wasn't working, but their charges to my account, I think is based out of Dallas,Tx, I suscancelled 5 star services, & according to my credit card they are still billing me & the phone is not operating,unless I buy a new Jitterbug phone which may or may not work. I want my money back in the amount of $83.10 for the time the phone is not in service, I was already having problems with the phone service prior to dropping the phone.
Re: ***. ***_ File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is requesting a refund for her time without service.
We appreciate the opportunity to respond Ms.’s complaint and have completed an audit of her GreatCall account.
Ms. established her account with a retail purchase of a Jitterbug Flip phone on March 29, 2018. She chose the 600-minute only plan with 300 text messages for the base price of $22.99, plus applicable taxes and fees.
Ms. called Customer Service on September 1, 2018, to report she had dropped her phone and it would no longer power on. During troubleshooting, she stated should would need to call us back and was unable to complete the remaining steps.
Ms. called back to complete troubleshooting on September 6, 2018. Customer service explained if we were unable to power the phone back on, it may need to be replaced and Ms. advised she would call back another time to order a replacement if necessary.
Ms. ordered a battery on September 7, 2018. The replacement battery did not resolve the issue and Ms. agreed to replace her phone on September 14, 2018.
As a one-time courtesy, we have applied a credit of $37.49, one month’s service fee, to the account and it is now at a zero balance. The phone being dropped is not covered under the one-year, manufacture warranty and therefore Ms. is responsible for replacing the phone. Her account will remain open and actively billing. To purchase or activate a new phone, Ms. can call our Customer Service at ***, between 5 a.m. and 8 p.m. Pacific Standard Time, seven days a week.
We apologize for any inconvenience this situation may have caused.
Best Regards.
This company is just AWFUL! My elderly mother did not receive her bill for a particular month. She requested GreatCall to send another invoice, and then she would pay the monthly bill. GreatCall's uncustomer service representatives refused to send her another bill and insisted that she received the original bill. How they could know that she received the invoice originally is beyond me. Instead of providing another invoice, the GreatCall rep wanted my mother to go to the post office to see if she could find the original invoice. ARE YOU KIDDING ME????? My mother wanted to pay the bill, but not without an invoice. Why was that such an outrageous request. If I could have done no stars I would have. I can't understand how they have an A+ rating with the Revdex.com. I will NEVER recommend GreatCall.
Hi ***, we are sorry to hear about your recent experience with the GreatCall invoice. GreatCall strives to provide the highest quality service available. We would like to further assist you in this matter, can you please email us at *** with your account number, password, and a description of the issue.
This company is just AWFUL! My elderly mother did not receive her bill for a particular month. She requested GreatCall to send another invoice, and then she would pay the monthly bill. GreatCall's uncustomer service representatives refused to send her another bill and insisted that she received the original bill. How they could know that she received the invoice originally is beyond me. Instead of providing another invoice, the GreatCall rep wanted my mother to go to the post office to see if she could find the original invoice. ARE YOU KIDDING ME????? My mother wanted to pay the bill, but not without an invoice. Why was that such an outrageous request. If I could have done no stars I would have. I can't understand how they have an A+ rating with the Revdex.com. I will NEVER recommend GreatCall.
Hi ***, we are sorry to hear about your recent experience with the GreatCall invoice. GreatCall strives to provide the highest quality service available. We would like to further assist you in this matter, can you please email us at *** with your account number, password, and a description of the issue.
customer service leaves a lot to be desired. Very long wait time and not user friendly. Some of the people you talk to on the phone forget the customer is the reason they have a job.
customer service leaves a lot to be desired. Very long wait time and not user friendly. Some of the people you talk to on the phone forget the customer is the reason they have a job.
I purchased a Great Call Smartphone ofg online. I called Great Call to have the service activated.I was not able to use Great Call service because it did not work properly. After 7 day's of aggravation with the service, I called and told yhem to delete my account. I explained I was 70 years old and needed a phone I could rely on when I needed. The phone wad on for a 7 day of nothing but problems. I have major depression and can't handle their stress. I got a bill for $116 and some few cents. I don't owe this money and I will not pay it for service like that. I Have tried to resolve it but I can't. I want this bill deleted. I have already lost the money for the no good phone. I paid seperate for it.
To Whom It May Concern:On behalf of GreatCall, Inc.
(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter
is submitted in response to the above-referenced complaint. Ms. ***
is seeking her first month of service to be waived. We appreciate the opportunity to respond
to Ms.’s complaint and have completed an audit of her GreatCall
account. Our records
show that Ms. established her account on May 16,2018 with the
activation of a Jitterbug Smart cell phone purchased online. GreatCall offers
two types of plans, Health & Safety with minutes or minutes only. Ms.
*** chose our Basic Health & Safety plan with Unlimited Minutes, Text
and Data plan, for the base price of $59.99 plus tax.Ms. called Customer Service on 5/16/2018,
for assistance in setting up her phone because she was having issues with the
activation. Our Customer Service advisor checked Ms.’s coverage area
and indicated she lived by a huge body of water that could be intercepting the
activation. Troubleshooting was completed, and the Jitterbug Smart cell phone
was activated successfully. That same day Ms. called Customer Service
to port her existing number from her previous carrier to the Jitterbug Smart 2
cell phone. The port completed the same day successfully. On May 19, 2018, Ms. called
Customer Service to request her GreatCall account number because she wanted to
port her Jitterbug phone number to a different carrier. The information was provided, and the account
was cancelled the same day due to Ms. transferring her number to a
different carrier. Because Ms.
***’s account reflects that her Jitterbug Smart cell phone was used during
the closing bill cycle to make outbound calls, her closing account balance of
$116.77 is considered to be Due and Payable. Ms. should submit payment
in full at her earliest convenience to the address provided below and should
include her account number, ***, in the memo section of her check or money
order.GreatCall Financial Services***
***We apologize
for any inconvenience this situation may have caused.Best Regards.
I don't agree. Please look at the dates on my account. It fell on a weekend and I could not use the service. The account was set up on May 16th. Allmost an all day process. 1st chance I had, I had already went to *** and purchased another phone so I would have phone service that worked right. On May 19, 3 day'sLater, I contacted Great Call and told them the service was very bad. Please cancel my phone. I paid $89 for my phone over the internet I lost that money also.They have a bad reputation on the internet from others people. I wish I had read it before buying the Great Call phone. I will be filling a complaint with Public Service Commission and their State State Attorney's office. I am 71 year's old and disabled and I had to have a service that worked.Thank you
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. additional comments.
As previously stated, our records show the closing balance on your account is $167.77. This amount represents the unpaid balance of the billing statement mailed to you on June 20, 2018. We have determined that these charges are directly related to the Activation Fee and Airtime usage recorded during the May 16,2018 through May 19, 2018 billing period, as a courtesy we will waive the $35.00 activation fee but the remaining balance of $81.77 is considered to be due and payable.
Per GreatCall’s 30-day return policy, stated in our Terms and Conditions packaged with each phone and can also be found on our webpage ***, for any reason within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month’s service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, as long as you do not exceed 30 minutes of talk time.
Due to exceeding the usage requirements the current balance is valid.
Payments can be made by check or money order and mailed to GreatCall Inc, ***.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I purchased my phone and paid for it in full 2 month's prior to trying to use your service. I do not owe you anything.
I purchased a Great Call Smartphone ofg online. I called Great Call to have the service activated.I was not able to use Great Call service because it did not work properly. After 7 day's of aggravation with the service, I called and told yhem to delete my account. I explained I was 70 years old and needed a phone I could rely on when I needed. The phone wad on for a 7 day of nothing but problems. I have major depression and can't handle their stress. I got a bill for $116 and some few cents. I don't owe this money and I will not pay it for service like that. I Have tried to resolve it but I can't. I want this bill deleted. I have already lost the money for the no good phone. I paid seperate for it.
To Whom It May Concern:On behalf of GreatCall, Inc.
(“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter
is submitted in response to the above-referenced complaint. Ms. ***
is seeking her first month of service to be waived. We appreciate the opportunity to respond
to Ms.’s complaint and have completed an audit of her GreatCall
account. Our records
show that Ms. established her account on May 16,2018 with the
activation of a Jitterbug Smart cell phone purchased online. GreatCall offers
two types of plans, Health & Safety with minutes or minutes only. Ms.
*** chose our Basic Health & Safety plan with Unlimited Minutes, Text
and Data plan, for the base price of $59.99 plus tax.Ms. called Customer Service on 5/16/2018,
for assistance in setting up her phone because she was having issues with the
activation. Our Customer Service advisor checked Ms.’s coverage area
and indicated she lived by a huge body of water that could be intercepting the
activation. Troubleshooting was completed, and the Jitterbug Smart cell phone
was activated successfully. That same day Ms. called Customer Service
to port her existing number from her previous carrier to the Jitterbug Smart 2
cell phone. The port completed the same day successfully. On May 19, 2018, Ms. called
Customer Service to request her GreatCall account number because she wanted to
port her Jitterbug phone number to a different carrier. The information was provided, and the account
was cancelled the same day due to Ms. transferring her number to a
different carrier. Because Ms.
***’s account reflects that her Jitterbug Smart cell phone was used during
the closing bill cycle to make outbound calls, her closing account balance of
$116.77 is considered to be Due and Payable. Ms. should submit payment
in full at her earliest convenience to the address provided below and should
include her account number, ***, in the memo section of her check or money
order.GreatCall Financial Services***
***We apologize
for any inconvenience this situation may have caused.Best Regards.
I don't agree. Please look at the dates on my account. It fell on a weekend and I could not use the service. The account was set up on May 16th. Allmost an all day process. 1st chance I had, I had already went to *** and purchased another phone so I would have phone service that worked right. On May 19, 3 day'sLater, I contacted Great Call and told them the service was very bad. Please cancel my phone. I paid $89 for my phone over the internet I lost that money also.They have a bad reputation on the internet from others people. I wish I had read it before buying the Great Call phone. I will be filling a complaint with Public Service Commission and their State State Attorney's office. I am 71 year's old and disabled and I had to have a service that worked.Thank you
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. additional comments.
As previously stated, our records show the closing balance on your account is $167.77. This amount represents the unpaid balance of the billing statement mailed to you on June 20, 2018. We have determined that these charges are directly related to the Activation Fee and Airtime usage recorded during the May 16,2018 through May 19, 2018 billing period, as a courtesy we will waive the $35.00 activation fee but the remaining balance of $81.77 is considered to be due and payable.
Per GreatCall’s 30-day return policy, stated in our Terms and Conditions packaged with each phone and can also be found on our webpage ***, for any reason within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month’s service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, as long as you do not exceed 30 minutes of talk time.
Due to exceeding the usage requirements the current balance is valid.
Payments can be made by check or money order and mailed to GreatCall Inc, ***.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I purchased my phone and paid for it in full 2 month's prior to trying to use your service. I do not owe you anything.
A family emergency caused me to go over my contracted number of minutes for the only time in several years of having an account. The charge was $.35 a minute. That is equal to $21,00 an hour--far more than I ever paid AT&T when it was a monopoly. The company added insult to injury by charging me for additional weeks after I canceled because I canceled before the end of the billing period, one for which they had billed in advance. A phone representative with whom I spoke said the company bills in arrears even as I was looking at a bill that clearly showed that I had been billed in advance for the base charge. A letter of complaint to the company was not answered.
Hello ***, we are sorry to hear that you received a bill with overages. We allow our customers to change the rate plan once per bill period and if the rate plan is increased before the end of the current cycle overages will not be billed. We do bill in advance and if cancelling before the end of the billing period we allow you to use the phone until the end of the current cycle. We apologize you did not receive a response to the letter that was mailed. If you have any further concerns, please email Customer Service at ***.
A family emergency caused me to go over my contracted number of minutes for the only time in several years of having an account. The charge was $.35 a minute. That is equal to $21,00 an hour--far more than I ever paid AT&T when it was a monopoly. The company added insult to injury by charging me for additional weeks after I canceled because I canceled before the end of the billing period, one for which they had billed in advance. A phone representative with whom I spoke said the company bills in arrears even as I was looking at a bill that clearly showed that I had been billed in advance for the base charge. A letter of complaint to the company was not answered.
Hello ***, we are sorry to hear that you received a bill with overages. We allow our customers to change the rate plan once per bill period and if the rate plan is increased before the end of the current cycle overages will not be billed. We do bill in advance and if cancelling before the end of the billing period we allow you to use the phone until the end of the current cycle. We apologize you did not receive a response to the letter that was mailed. If you have any further concerns, please email Customer Service at ***.
I can't believe this company has an A+ rating. I'm a former federal compliance officer who's dealt with people who dodge difficult questions with smooth answers, but no positive action. I live in north east Minnesota, where reception can be tricky, and Great(?)Call using *** was another problem, because *** has very little reception up here. I was told that was not the case by a sales rep, and since there was a 30 day period with a full refund promised, I went ahead, okaying a $150+ charge for a phone and its activation. After a week, the phone battery failed to hold a charge. The reception was spotty or non-existent, and their so-called customer service gave what I deem "patent" corporate answers to specific questions. I said I was exercising my 30 day option and returning the whole package, and expected a full refund. They said 10 business days was the norm for refunds. Six weeks later I got about $35 back, and the phone was returned in a damaged condition. I knew that scratch wasn't there because I photographed it before sending it, and insured the package in case the post office messed up. The $99 was not refundable, they said. So much for a 10 day refund and any other promises made in their ads. I will not subscribe to any magazines that advertise with this corporation. Somebody in their receiving department is damaging phones to void their promises--as if they ever meant anything--and I'm amazed that the Revdex.com is rubber stamping this outfit as legitimate with an A+ They don't deserve a passing mark, and neither does Revdex.com.
If I could give a ZERO star for them, I would!
Hello ***, we are sorry to hear that you were not completely satisfied with your Jitterbug Flip phone and we appreciate your feedback. Service is based on the coverage in your area and although our carrier partners may show that you are in a good coverage area, things such as weather, topography, proximity to buildings, foliage, and other environmental considerations associated with radio technology also affect service and service may vary significantly within buildings. Our 30-day return policy indicates the phone must be returned in like new conditions to receive a refund. The phone may have been damaged in shipping and if insured a claim should be filed with the post office. We apologize for any inconvenience this has caused.
I can't believe this company has an A+ rating. I'm a former federal compliance officer who's dealt with people who dodge difficult questions with smooth answers, but no positive action. I live in north east Minnesota, where reception can be tricky, and Great(?)Call using *** was another problem, because *** has very little reception up here. I was told that was not the case by a sales rep, and since there was a 30 day period with a full refund promised, I went ahead, okaying a $150+ charge for a phone and its activation. After a week, the phone battery failed to hold a charge. The reception was spotty or non-existent, and their so-called customer service gave what I deem "patent" corporate answers to specific questions. I said I was exercising my 30 day option and returning the whole package, and expected a full refund. They said 10 business days was the norm for refunds. Six weeks later I got about $35 back, and the phone was returned in a damaged condition. I knew that scratch wasn't there because I photographed it before sending it, and insured the package in case the post office messed up. The $99 was not refundable, they said. So much for a 10 day refund and any other promises made in their ads. I will not subscribe to any magazines that advertise with this corporation. Somebody in their receiving department is damaging phones to void their promises--as if they ever meant anything--and I'm amazed that the Revdex.com is rubber stamping this outfit as legitimate with an A+ They don't deserve a passing mark, and neither does Revdex.com.
If I could give a ZERO star for them, I would!
Hello ***, we are sorry to hear that you were not completely satisfied with your Jitterbug Flip phone and we appreciate your feedback. Service is based on the coverage in your area and although our carrier partners may show that you are in a good coverage area, things such as weather, topography, proximity to buildings, foliage, and other environmental considerations associated with radio technology also affect service and service may vary significantly within buildings. Our 30-day return policy indicates the phone must be returned in like new conditions to receive a refund. The phone may have been damaged in shipping and if insured a claim should be filed with the post office. We apologize for any inconvenience this has caused.
We purchased a Jitterbug smart phone for my Grandmother. She had seen the advertisements in *** magazine, and had expressed interest in having one.
The phone was not intuitive to use - not only for her, an 89-year-old - but also for me, a 24-year-old electronics engineer. The service was also very poor. She once sent a text asking if I wanted to hang out one night when I was in town, and I did not receive the text until the following day.
Prices are exorbitantly high, and the quality of the product was incredibly low. We got her an *** after only a few months of the Jitterbug, and she’s doing noticeably better.
A mobile phone marketed to senior citizens should not be prohibitively complex to use. Furthermore, GreatCall seems to know they offer inferior products, since they have made it very difficult to leave reviews on their products to warn others about second-rate service.
Hello ***, we are sorry to hear that you were not completely satisfied with the Jitterbug Smart phone and we appreciate your feedback. GreatCall layered in an easy to use menu to help customers become acclimated with the use of a smartphone and we will continue to design and test further enhancements for future phone models. There are several how-to videos available at the GreatCall webpage and they can be accessed by clicking on Product Support at the top right. We understand that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans.
We purchased a Jitterbug smart phone for my Grandmother. She had seen the advertisements in *** magazine, and had expressed interest in having one.
The phone was not intuitive to use - not only for her, an 89-year-old - but also for me, a 24-year-old electronics engineer. The service was also very poor. She once sent a text asking if I wanted to hang out one night when I was in town, and I did not receive the text until the following day.
Prices are exorbitantly high, and the quality of the product was incredibly low. We got her an *** after only a few months of the Jitterbug, and she’s doing noticeably better.
A mobile phone marketed to senior citizens should not be prohibitively complex to use. Furthermore, GreatCall seems to know they offer inferior products, since they have made it very difficult to leave reviews on their products to warn others about second-rate service.
Hello ***, we are sorry to hear that you were not completely satisfied with the Jitterbug Smart phone and we appreciate your feedback. GreatCall layered in an easy to use menu to help customers become acclimated with the use of a smartphone and we will continue to design and test further enhancements for future phone models. There are several how-to videos available at the GreatCall webpage and they can be accessed by clicking on Product Support at the top right. We understand that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans.
From the beginning, I've had issues from this company. 1) waited forever for the Lively mobile for my dad to come, and when it did, something was wrong with it, had to ship it back, paid my own postage for it $3.95, was not reimbursed. 2) again, waited forever for the 2nd Lively mobile to come 3) salesperson was not clear in payment, thought I would receive a bill in the mail, but didn't 4) got numerous calls that I didn't pay, and yet I did not know about the billing as I was waiting for a bill!!! 5) via customer service call, I was advised to just send the check even if it was due 8/4 and I sent it 8/29, said it would be okay 6) I get mail billing as the last time I asked for billing in the mail. I get another not too long after that, with a double billing. I called. This 2nd customer service guy was rude. I mentioned I paid at least the 1st payment, he said there is NO RECORDS. I checked with the bank, they said it was sent and cashed by *** bank, Great Call. He said there are no records!! 7) Now, I have to send the copy of proof from the bank, I am now in process of doing this.
Hello ***, we are sorry to hear of your recent experience and we appreciate your feedback. GreatCall strives to provide the highest level of Customer Service available. Accounts for the Lively Mobile are typically set up on recurring billing through a debit card or credit card and therefore we do not send an invoice. We can set up accounts to receive invoices if the customer ops out of recurring payments. We have reviewed your account and see that you were not charged for shipping when the device was replaced. We also see the payment was delayed because the account number was not listed on the check. In cases like this one, we ask for a copy of the front and back of the check, so we may verify the check was received and locate the payment. We apologize for any inconvenience this has caused.
From the beginning, I've had issues from this company. 1) waited forever for the Lively mobile for my dad to come, and when it did, something was wrong with it, had to ship it back, paid my own postage for it $3.95, was not reimbursed. 2) again, waited forever for the 2nd Lively mobile to come 3) salesperson was not clear in payment, thought I would receive a bill in the mail, but didn't 4) got numerous calls that I didn't pay, and yet I did not know about the billing as I was waiting for a bill!!! 5) via customer service call, I was advised to just send the check even if it was due 8/4 and I sent it 8/29, said it would be okay 6) I get mail billing as the last time I asked for billing in the mail. I get another not too long after that, with a double billing. I called. This 2nd customer service guy was rude. I mentioned I paid at least the 1st payment, he said there is NO RECORDS. I checked with the bank, they said it was sent and cashed by *** bank, Great Call. He said there are no records!! 7) Now, I have to send the copy of proof from the bank, I am now in process of doing this.
Hello ***, we are sorry to hear of your recent experience and we appreciate your feedback. GreatCall strives to provide the highest level of Customer Service available. Accounts for the Lively Mobile are typically set up on recurring billing through a debit card or credit card and therefore we do not send an invoice. We can set up accounts to receive invoices if the customer ops out of recurring payments. We have reviewed your account and see that you were not charged for shipping when the device was replaced. We also see the payment was delayed because the account number was not listed on the check. In cases like this one, we ask for a copy of the front and back of the check, so we may verify the check was received and locate the payment. We apologize for any inconvenience this has caused.