Great Call Reviews (%countItem)
Great Call Rating
Address: PO Box 4428, Carlsbad, California, United States, 92018-4428
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On May 10, 2018, I contacted Great Call to ask only if they provided service to ***. Said they did and started heavy, pushy sales technique. I only wanted to know if they provided service there. Looking for a way my 10 y.o. grandson would have communication for help after being sent back to a violently abusive parent. Rep kept pushing alert device. Told him I needed to think about it first. Kept pushing and said he would send it out to me and if I decided it wasn't what grandson needed I would NOT BE OUT A SINGLE PENNY!!! I was desperate to get off phone due to blood pressure and gallbladder attack. Finally had to hang up on him after he got my credit card info. When the product arrived one week later I had made a decision it wouldn't work for the situation. Called and canceled service and told them the box had never been opened. They said I would get money back except for $10 restocking fee. Didn't owe them $10!!! I also told them to absolutely NOT bill my credit card for any future service to that device!!! On June 1, 2018, they charged my card again for $35.71. I was originally charged $90.01 on May 10, 2018. On June 9, 2018, they did reimburse me $67.48. That wasn't "if you aren't satisfied it will not cost you anything"!!!! They owe me $58.24!!!! I am disabled and living on $750 a month from SSI since I had to stop working to raise grandchildren for 9 years! I WANT EVERY SINGLE PENNY REIMBURSED!!! THEY LIED!
Re: Summer ***_ Account 3031611_ File 12908835
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. complaint and have completed an audit of her GreatCall account.
The account was established on May 10, 2018 with the direct purchase of a Lively Mobile device. During the call, GreatCall advised Ms. of the 30-Day Return policy.
On May 25, 2018, Ms. contacted GreatCall to close her account. GreatCall provided return instructions and went over the refund process.
A refund, pursuant to our 30-Day Return Policy, was issued on May 31, 2018. As indicated in our 30-Day Return Policy, the $10.00 restocking fee is retained.
Upon receipt of this complaint, GreatCall processed a refund of $35.71 for the monthly fee.
GreatCall’s 30-Day Return Policy is printed in the Terms and Conditions section of the User Guide packaged with the handset and is available for review on our website, https://www.greatcall.com/legal/guarantee.
We apologize for any inconvenience this situation may have caused.
Best Regards.
When initially purchased I was told if it WAS NOT what I wanted, I could return said device and I would NIT be out a PENNY! I did not accept package and post office sent it back. Was never told of a restocking fee until I told them I was cancelling. That's not right. False advertisement!! I was pushed into purchase by sales rep. Told him several times I needed to think about it before making any purchase. Pushing and bullying seniors, or anyone, into buying something. When sales rep said I would be out ZERO MONEY if I didn't want it, and that is on Great Calls recording of one hour plus call (when I only wanted to know IF THEY PROVIDED SERVICE TO HILLTOP LAKES, TEXAS!) The high pressure sales tactics, then not refunding entire amount, as promised by pushy sales rep, is criminal and false advertising. If they can't keep word of sales rep, they are taking advantage of people. $35 refund was for money they illegally removed from my account after I had cancelled. They are saying the restocking fee is $10, which I dont owe them, yet they refund proper amount. They owe every dime I gave them.
Re: Summer ***_ Account 3031611_ File 12908835
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is dissatisfied with GreatCall’s 30-Day Return Policy.
We appreciate the opportunity to respond Ms.’s additional comments.
Although Ms. was advised of the $10.00 restocking fee during the initial purchase, as a courtesy, we have processed a refund of $10.00 back to the card.
We apologize for any inconvenience this situation may have caused.
Best Regards.
On May 10, 2018, I contacted Great Call to ask only if they provided service to ***. Said they did and started heavy, pushy sales technique. I only wanted to know if they provided service there. Looking for a way my 10 y.o. grandson would have communication for help after being sent back to a violently abusive parent. Rep kept pushing alert device. Told him I needed to think about it first. Kept pushing and said he would send it out to me and if I decided it wasn't what grandson needed I would NOT BE OUT A SINGLE PENNY!!! I was desperate to get off phone due to blood pressure and gallbladder attack. Finally had to hang up on him after he got my credit card info. When the product arrived one week later I had made a decision it wouldn't work for the situation. Called and canceled service and told them the box had never been opened. They said I would get money back except for $10 restocking fee. Didn't owe them $10!!! I also told them to absolutely NOT bill my credit card for any future service to that device!!! On June 1, 2018, they charged my card again for $35.71. I was originally charged $90.01 on May 10, 2018. On June 9, 2018, they did reimburse me $67.48. That wasn't "if you aren't satisfied it will not cost you anything"!!!! They owe me $58.24!!!! I am disabled and living on $750 a month from SSI since I had to stop working to raise grandchildren for 9 years! I WANT EVERY SINGLE PENNY REIMBURSED!!! THEY LIED!
Re: Summer ***_ Account 3031611_ File 12908835
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. complaint and have completed an audit of her GreatCall account.
The account was established on May 10, 2018 with the direct purchase of a Lively Mobile device. During the call, GreatCall advised Ms. of the 30-Day Return policy.
On May 25, 2018, Ms. contacted GreatCall to close her account. GreatCall provided return instructions and went over the refund process.
A refund, pursuant to our 30-Day Return Policy, was issued on May 31, 2018. As indicated in our 30-Day Return Policy, the $10.00 restocking fee is retained.
Upon receipt of this complaint, GreatCall processed a refund of $35.71 for the monthly fee.
GreatCall’s 30-Day Return Policy is printed in the Terms and Conditions section of the User Guide packaged with the handset and is available for review on our website, https://www.greatcall.com/legal/guarantee.
We apologize for any inconvenience this situation may have caused.
Best Regards.
When initially purchased I was told if it WAS NOT what I wanted, I could return said device and I would NIT be out a PENNY! I did not accept package and post office sent it back. Was never told of a restocking fee until I told them I was cancelling. That's not right. False advertisement!! I was pushed into purchase by sales rep. Told him several times I needed to think about it before making any purchase. Pushing and bullying seniors, or anyone, into buying something. When sales rep said I would be out ZERO MONEY if I didn't want it, and that is on Great Calls recording of one hour plus call (when I only wanted to know IF THEY PROVIDED SERVICE TO HILLTOP LAKES, TEXAS!) The high pressure sales tactics, then not refunding entire amount, as promised by pushy sales rep, is criminal and false advertising. If they can't keep word of sales rep, they are taking advantage of people. $35 refund was for money they illegally removed from my account after I had cancelled. They are saying the restocking fee is $10, which I dont owe them, yet they refund proper amount. They owe every dime I gave them.
Re: Summer ***_ Account 3031611_ File 12908835
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is dissatisfied with GreatCall’s 30-Day Return Policy.
We appreciate the opportunity to respond Ms.’s additional comments.
Although Ms. was advised of the $10.00 restocking fee during the initial purchase, as a courtesy, we have processed a refund of $10.00 back to the card.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I, *** want to file a Complaint against Great Call Company. I used my Debit Card August 14th, 2017 to purchase a phone from them. I paid $150.18. Later I decided I didn't want the phone. This was decided in less than a week, even before receiving the phone. The Company, Great Call said they wouldn't be able to cancel the phone until I had received it. (I get all my mail in Hayden, Arizona at the Post Office. Everyone in Hayden does too! There is no home delivery for anyone.) The same day I received the phone; the Post Office Personal helped me package and mail it back to the Great Call Co. (I am somewhat disabled because of a major stroke aad several minor ones). Using the label from Great Call regarding returning items. The Shipping Label. I still didn't get my money back. Finally I asked the *** to assist me with all of this. Then I finally did get my money back. I'm sending you a copy showing this, that I have paid. Since I've received a copy showing I have paid I am still getting letters stating that I haven't paid saying I still owe $150.18. I'd appreciate your help in this matter. Thank You
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Mr. *** complaint and have completed an audit of his GreatCall account.
After reviewing Mr. account, we see that he placed an order for a Jitterbug Flip Cell phone on 8/9/2017. However, this order was canceled the next day, 8/10/2017.
In most cases, GreatCall orders ship out the next day, since it was almost 24 hours since the order was placed, we advised Mr. that we would attempt to cancel the order, however, if a delivery came, to please refuse the shipment. GreatCall was able to cancel the shipment and it was completed this same day
Once an order is canceled, a request is made to refund any payments that may have been received for that order. In Mr. case, the refund did not process and on 9/15/2017, GreatCall received a chargeback for the $150.18. The funds were immediately restored to Mr. and GreatCall added the amount to the balances tab as due to GreatCall.
Since we have confirmed that the order never shipped and that the refund did not complete, we have removed the balance of $150.18 from the account and it is now at zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
I, *** want to file a Complaint against Great Call Company. I used my Debit Card August 14th, 2017 to purchase a phone from them. I paid $150.18. Later I decided I didn't want the phone. This was decided in less than a week, even before receiving the phone. The Company, Great Call said they wouldn't be able to cancel the phone until I had received it. (I get all my mail in Hayden, Arizona at the Post Office. Everyone in Hayden does too! There is no home delivery for anyone.) The same day I received the phone; the Post Office Personal helped me package and mail it back to the Great Call Co. (I am somewhat disabled because of a major stroke aad several minor ones). Using the label from Great Call regarding returning items. The Shipping Label. I still didn't get my money back. Finally I asked the *** to assist me with all of this. Then I finally did get my money back. I'm sending you a copy showing this, that I have paid. Since I've received a copy showing I have paid I am still getting letters stating that I haven't paid saying I still owe $150.18. I'd appreciate your help in this matter. Thank You
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Mr. *** complaint and have completed an audit of his GreatCall account.
After reviewing Mr. account, we see that he placed an order for a Jitterbug Flip Cell phone on 8/9/2017. However, this order was canceled the next day, 8/10/2017.
In most cases, GreatCall orders ship out the next day, since it was almost 24 hours since the order was placed, we advised Mr. that we would attempt to cancel the order, however, if a delivery came, to please refuse the shipment. GreatCall was able to cancel the shipment and it was completed this same day
Once an order is canceled, a request is made to refund any payments that may have been received for that order. In Mr. case, the refund did not process and on 9/15/2017, GreatCall received a chargeback for the $150.18. The funds were immediately restored to Mr. and GreatCall added the amount to the balances tab as due to GreatCall.
Since we have confirmed that the order never shipped and that the refund did not complete, we have removed the balance of $150.18 from the account and it is now at zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
A phone upgrade was processed to a smart phone for my 88 year old father. He had a phone with this company previously. We were forced to contact the business over several weeks time and he was unable to access his voice mail during this time. We were beyond the 30 day window for returns but he was unable to use his phone during that time. We requested a refund for the phone which was denied.
Please see attached response.
A phone upgrade was processed to a smart phone for my 88 year old father. He had a phone with this company previously. We were forced to contact the business over several weeks time and he was unable to access his voice mail during this time. We were beyond the 30 day window for returns but he was unable to use his phone during that time. We requested a refund for the phone which was denied.
Please see attached response.
Called many times pu on hold
Then got another rep anthem another
Rep
Ridiculous I want to cancel my phone
Impossible
Re: Jane *** Account *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. complaint and have completed an audit of her GreatCall account.
Ms. account was established on February 7, 2018 with the retail purchase of a Jitterbug Smart.
Ms. called our Customer Service on March 19, 2018 to lower the monthly rate plan.
On May 24, 2018, Ms. called our Customer Service to disconnect her account and we went over her minute plan. Ms. agreed to change the plan to 1500 Minutes Only, 300 text and picture package, 500 MB data for $47.99+tax and the account remained active.
Upon receipt of this complaint GreatCall attempted to reach Ms. several times but we were unable to reach her and left a voicemail.
To protect account security, all cancellations must be processed over the phone. If Ms. would like to disconnect her account we ask that she please call our Customer Service at 1-800-733-6632, between 5am and 8pm pacific time, so that we can verify the security information on the account and assist her with this request.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Called many times pu on hold
Then got another rep anthem another
Rep
Ridiculous I want to cancel my phone
Impossible
Re: Jane *** Account *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. complaint and have completed an audit of her GreatCall account.
Ms. account was established on February 7, 2018 with the retail purchase of a Jitterbug Smart.
Ms. called our Customer Service on March 19, 2018 to lower the monthly rate plan.
On May 24, 2018, Ms. called our Customer Service to disconnect her account and we went over her minute plan. Ms. agreed to change the plan to 1500 Minutes Only, 300 text and picture package, 500 MB data for $47.99+tax and the account remained active.
Upon receipt of this complaint GreatCall attempted to reach Ms. several times but we were unable to reach her and left a voicemail.
To protect account security, all cancellations must be processed over the phone. If Ms. would like to disconnect her account we ask that she please call our Customer Service at 1-800-733-6632, between 5am and 8pm pacific time, so that we can verify the security information on the account and assist her with this request.
We apologize for any inconvenience this situation may have caused.
Best Regards.
To start, they sent me two phones, I returned one.I have been receiving charges on another account other than mine,excess charges,and now I can't contact them for a return authorization for the phone so I can return it. I need help, I am in assisted living and don't know where to turn for help.
Donald H ***
***
***, IA
Re: Donald ***_ Account *** & *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Mr. is not satisfied with the charges he has received and feels he is being double billed.
We appreciate the opportunity to respond Mr.’s complaint and have completed an audit of his GreatCall account.
Mr.’s accounts were both established on April 24, 2018 with the direct purchase of Jitterbug Flip phones. The first account was established by our Sales Department and the second account was established by Mr. on our website.
Mr. contacted our Customer Service on May 3, 2018 because he received two Jitterbug Flip phones and only wanted one. Our Customer Service disconnected the duplicate account on the same day and provided the return instructions.
On May 8, 2018 we processed a refund of $129.94, the full amount, for the duplicate order placed. A refund of $31.03 was also processed for the monthly charge and a credit was applied on the account. The balance is now zero.
GreatCall received the Jitterbug Flip phone purchased on the duplicate account on May 18, 2018.
Mr. contacted our Customer Service on May 31, 2018 to cancel his account and we processed the disconnect for the same day. Mr. was provided the return instructions to receive a refund.
GreatCall received the Jitterbug Flip phone on June 11, 2018.
On June 25, 2018 GreatCall processed a refund, minus the restocking fee and shipping charges, in the amount of $108.60. We also applied a credit towards the monthly fee and the balance is now zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Donald
To start, they sent me two phones, I returned one.I have been receiving charges on another account other than mine,excess charges,and now I can't contact them for a return authorization for the phone so I can return it. I need help, I am in assisted living and don't know where to turn for help.
Donald H ***
***
***, IA
Re: Donald ***_ Account *** & *** File ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Mr. is not satisfied with the charges he has received and feels he is being double billed.
We appreciate the opportunity to respond Mr.’s complaint and have completed an audit of his GreatCall account.
Mr.’s accounts were both established on April 24, 2018 with the direct purchase of Jitterbug Flip phones. The first account was established by our Sales Department and the second account was established by Mr. on our website.
Mr. contacted our Customer Service on May 3, 2018 because he received two Jitterbug Flip phones and only wanted one. Our Customer Service disconnected the duplicate account on the same day and provided the return instructions.
On May 8, 2018 we processed a refund of $129.94, the full amount, for the duplicate order placed. A refund of $31.03 was also processed for the monthly charge and a credit was applied on the account. The balance is now zero.
GreatCall received the Jitterbug Flip phone purchased on the duplicate account on May 18, 2018.
Mr. contacted our Customer Service on May 31, 2018 to cancel his account and we processed the disconnect for the same day. Mr. was provided the return instructions to receive a refund.
GreatCall received the Jitterbug Flip phone on June 11, 2018.
On June 25, 2018 GreatCall processed a refund, minus the restocking fee and shipping charges, in the amount of $108.60. We also applied a credit towards the monthly fee and the balance is now zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Donald
I purchased great call star 5 medical alert system for my mother in 2017. From the beginning we had problems with the product and services. The product did not work and every-time I called customer service for assistance I just got the run-around. They responded with statements such as: "just give it more time", "I don't know", "call back later", "technical assistance is closed now". I called at least 10 times and no one could solve the issue, they continued to say " just give it more time". The device never worked. We requested a new device which they sent. They could not get this one to work either. At this point I said "forget it". I called to cancel the service, customer service was extremely rude and didn't want to accept the cancellation. I asked for a supervisor who was even more rude, you was yelling and finally said "I will cancel you". I asked my credit card company to reverse all payments as the service they promised and advertised was never delivered. Now the company is billing me for the payments I had reversed. I explained to them I am not paying as the service was never delivered, their advertisements are fraudulent, and their customer service is non-existent. I explained I had called at least 10 times with no help or solutions. The company continues to send me invoices.
Re: ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is requesting the balance of $228.35 be waived on her account.
We appreciate the opportunity to respond Ms. complaint and have completed an audit of her GreatCall account.
Ms. began service with GreatCall on August 24, 2017 with a direct purchase of a Lively Mobile Safety Device for $49.99, a one-time activation fee of $35.00 and $10.00 for standard shipping. The amount totaled $105.43 which includes applicable taxes. She selected the Ultimate package for $34.99 plus applicable taxes and fees, for a monthly total of $42.86.
On September 12, 2017, Ms. call and request a software update on the device. At that time, she was not with the device and was advised to call when she was to ensure the software update goes through successfully. Upon calling back with the device, Technical Support completed a software update.
On September 28, 2017, Ms. completed troubleshooting her GreatCall Link with Technical Support and a callback for the next day was set up to confirm the location was still accurate. We successfully power cycled the unit and confirm the software was up to date.
On October 10, 2017, Ms. called Customer Service to state her Link application was not functioning. We assisted her with resetting Link due to a forgotten password and confirmed the location services were working properly.
On October 14, 2017, Ms. called in to cancel service because the Link application was not locating the device. An offer of a $34.99 credit and replacement of the Lively Mobile was made and accepted to continue service.
On November 6, 2017, Ms. called to cancel service and request a full refund. She declined to complete any additional troubleshooting. She was advised a full refund was not due because she was outside of GreatCall’s friendly 30-day return period. GreatCall’s 30-day return policy states, in our Terms and Conditions packaged with each phone and can also be found on our webpage https://www.greatcall.com/legal/guarantee, for any reason within 30 days from date of purchase, customers are not completely satisfied with their phone or device, we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee.
On November 28, 2017, Ms. had a balance of $2.21 due on her account. GreatCall received 3 chargebacks totaling $191.15. One for the original purchase price of $105.43, and two separate chargebacks for $42.86, each for a month of service. Additionally, the courtesy credit of $34.99, to retain the service was reverse due to the account not being retained. GreatCall considers the total balance of $228.35 due. If Ms. would like to make a payment, she may do so by mailing in a payment to: GreatCall Inc. Attn: Order Processing/Financial Processing P.O. Box 4428 Carlsbad, CA 92018 or by calling Customer Service, at 1-800-733-6632, between the hours of 5am and 8pm, Sunday through Saturday.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Tell us why here...
I purchased great call star 5 medical alert system for my mother in 2017. From the beginning we had problems with the product and services. The product did not work and every-time I called customer service for assistance I just got the run-around. They responded with statements such as: "just give it more time", "I don't know", "call back later", "technical assistance is closed now". I called at least 10 times and no one could solve the issue, they continued to say " just give it more time". The device never worked. We requested a new device which they sent. They could not get this one to work either. At this point I said "forget it". I called to cancel the service, customer service was extremely rude and didn't want to accept the cancellation. I asked for a supervisor who was even more rude, you was yelling and finally said "I will cancel you". I asked my credit card company to reverse all payments as the service they promised and advertised was never delivered. Now the company is billing me for the payments I had reversed. I explained to them I am not paying as the service was never delivered, their advertisements are fraudulent, and their customer service is non-existent. I explained I had called at least 10 times with no help or solutions. The company continues to send me invoices.
Re: ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Ms. is requesting the balance of $228.35 be waived on her account.
We appreciate the opportunity to respond Ms. complaint and have completed an audit of her GreatCall account.
Ms. began service with GreatCall on August 24, 2017 with a direct purchase of a Lively Mobile Safety Device for $49.99, a one-time activation fee of $35.00 and $10.00 for standard shipping. The amount totaled $105.43 which includes applicable taxes. She selected the Ultimate package for $34.99 plus applicable taxes and fees, for a monthly total of $42.86.
On September 12, 2017, Ms. call and request a software update on the device. At that time, she was not with the device and was advised to call when she was to ensure the software update goes through successfully. Upon calling back with the device, Technical Support completed a software update.
On September 28, 2017, Ms. completed troubleshooting her GreatCall Link with Technical Support and a callback for the next day was set up to confirm the location was still accurate. We successfully power cycled the unit and confirm the software was up to date.
On October 10, 2017, Ms. called Customer Service to state her Link application was not functioning. We assisted her with resetting Link due to a forgotten password and confirmed the location services were working properly.
On October 14, 2017, Ms. called in to cancel service because the Link application was not locating the device. An offer of a $34.99 credit and replacement of the Lively Mobile was made and accepted to continue service.
On November 6, 2017, Ms. called to cancel service and request a full refund. She declined to complete any additional troubleshooting. She was advised a full refund was not due because she was outside of GreatCall’s friendly 30-day return period. GreatCall’s 30-day return policy states, in our Terms and Conditions packaged with each phone and can also be found on our webpage https://www.greatcall.com/legal/guarantee, for any reason within 30 days from date of purchase, customers are not completely satisfied with their phone or device, we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee.
On November 28, 2017, Ms. had a balance of $2.21 due on her account. GreatCall received 3 chargebacks totaling $191.15. One for the original purchase price of $105.43, and two separate chargebacks for $42.86, each for a month of service. Additionally, the courtesy credit of $34.99, to retain the service was reverse due to the account not being retained. GreatCall considers the total balance of $228.35 due. If Ms. would like to make a payment, she may do so by mailing in a payment to: GreatCall Inc. Attn: Order Processing/Financial Processing P.O. Box 4428 Carlsbad, CA 92018 or by calling Customer Service, at 1-800-733-6632, between the hours of 5am and 8pm, Sunday through Saturday.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Tell us why here...
Every month since purchased as a gift my cc has been billed double. It was a gift to my mom in law. We paid it. They set up acct & every month because we weren't listed on phone. It was a gift( like flowers).we prepaid 3 months paid activation & thought that was it. But low & behold, every month!! Billed out cc & to get it off it was need to add name, need to talk to person we purchased for... Unbelievable! Every month, all set. Next month same thing. Just called again today. The say its cancelled. Still billing.
Re***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. *** complaint and have completed an audit of Ms.’ GreatCall account.
Ms.’ account was established on December 17, 2017 with the retail purchase of a Jitterbug Flip phone by Ms..
Ms. paid the activation fee of $35.00+tax and set up her recurring billing on her credit card.
On February 13, 2018 Ms. called GreatCall regarding payments to her card. Ms. was not listed on the account and we were unable to provide billing details.
On March 27, 2018 Ms. called GreatCall regarding the billing. GreatCall advised her the payments were being made automatically using a credit card and she did not make changes to the account.
On March 31, 2018 Ms. called GreatCall to disconnect the account because Ms. was no longer using the phone. Ms. stated she had previously called to disconnect the account, however, it was not disconnected and she continued to be billed. GreatCall provided Ms. with a credit of $20.22, as a courtesy for the March 19, 2018 charge.
Ms. contacted GreatCall on April 27, 2018 regarding charges on her credit card. GreatCall advised Ms. that a credit had been applied on March 19, 2018. Ms. insisted it was a charge and as a courtesy GreatCall provided her with an additional credit of $20.22.
Upon receipt of this complaint, GreatCall contacted Ms. to discuss the charges on the account. GreatCall advised Ms. that her credit card had been charged four times since the account was established and that two of the charges had been refunded. GreatCall also advised Ms. that the account has a zero balance and nothing further will be billed.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Every month since purchased as a gift my cc has been billed double. It was a gift to my mom in law. We paid it. They set up acct & every month because we weren't listed on phone. It was a gift( like flowers).we prepaid 3 months paid activation & thought that was it. But low & behold, every month!! Billed out cc & to get it off it was need to add name, need to talk to person we purchased for... Unbelievable! Every month, all set. Next month same thing. Just called again today. The say its cancelled. Still billing.
Re***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond Ms. *** complaint and have completed an audit of Ms.’ GreatCall account.
Ms.’ account was established on December 17, 2017 with the retail purchase of a Jitterbug Flip phone by Ms..
Ms. paid the activation fee of $35.00+tax and set up her recurring billing on her credit card.
On February 13, 2018 Ms. called GreatCall regarding payments to her card. Ms. was not listed on the account and we were unable to provide billing details.
On March 27, 2018 Ms. called GreatCall regarding the billing. GreatCall advised her the payments were being made automatically using a credit card and she did not make changes to the account.
On March 31, 2018 Ms. called GreatCall to disconnect the account because Ms. was no longer using the phone. Ms. stated she had previously called to disconnect the account, however, it was not disconnected and she continued to be billed. GreatCall provided Ms. with a credit of $20.22, as a courtesy for the March 19, 2018 charge.
Ms. contacted GreatCall on April 27, 2018 regarding charges on her credit card. GreatCall advised Ms. that a credit had been applied on March 19, 2018. Ms. insisted it was a charge and as a courtesy GreatCall provided her with an additional credit of $20.22.
Upon receipt of this complaint, GreatCall contacted Ms. to discuss the charges on the account. GreatCall advised Ms. that her credit card had been charged four times since the account was established and that two of the charges had been refunded. GreatCall also advised Ms. that the account has a zero balance and nothing further will be billed.
We apologize for any inconvenience this situation may have caused.
Best Regards.
The "phone number" required is my cell # *** I am her daughter and POA. I also ordered the phone for her.
I do not know the phone number. I am guessing that we would find out what it is after we opened the box, charged and activated the phone.
My Mom is in an assisted living facility. She has had a very difficult time using any phone at all. I seen the ad for this phone and called it. Jitterbug Flip 1 800 733 ***. Explained that I was looking for a cheap month to month phone for her that may or may not be able to us. She had a stroke and can't remember too much from min. to min.
In the meantime, while waiting for phone to arrive, she fell and broke her shoulder. While this may not be a big deal for you and I it is for an elderly person. She is not in a rehab home for 100 days. Previously she was in on for about 2 weeks. She is not doing well.
We have not even taken the phone out of the box.
Jitterbug customer service? called today to tell me she owed forty something dollars. For what!!!!!
I explained everything to them and he really didn't care to hear it.
Besides the fact that is was also only supposed to be 14.99 a month. I paid for the phone, activation and everything else in advance. It came to about $110.00 and that is with the "special" of 1/2 off. He also said that we would be turned over to collections.
Please help.
Re: ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. ***’ complaint and have completed an audit of Ms. GreatCall account.
Our records indicate that the account was established with a direct purchase of a Jitterbug Flip phone on March 10, 2018. Ms. chose our 200 Minutes Only plan and no additional features with a base price of $14.99. The first bill was generated on March 17, 2018 in the amount of $20.46.
On April 17, 2018 the next bill was generated in the amount of $20.41, bringing the total amount due to $40.87.
Upon receipt of this complaint, GreatCall contacted Ms. to complete the disconnect. GreatCall disconnected the account on May 11, 2018 and as a courtesy extended the 30-day return period to allow Ms. to return the phone for a refund. Although, GreatCall retains the shipping charges and restocking fee, Ms. was advised that GreatCall would, as a courtesy, provide a full refund within 15 business days of receiving the phone.
As a courtesy, GreatCall has provided a credit to the account and the balance is now zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
The "phone number" required is my cell # *** I am her daughter and POA. I also ordered the phone for her.
I do not know the phone number. I am guessing that we would find out what it is after we opened the box, charged and activated the phone.
My Mom is in an assisted living facility. She has had a very difficult time using any phone at all. I seen the ad for this phone and called it. Jitterbug Flip 1 800 733 ***. Explained that I was looking for a cheap month to month phone for her that may or may not be able to us. She had a stroke and can't remember too much from min. to min.
In the meantime, while waiting for phone to arrive, she fell and broke her shoulder. While this may not be a big deal for you and I it is for an elderly person. She is not in a rehab home for 100 days. Previously she was in on for about 2 weeks. She is not doing well.
We have not even taken the phone out of the box.
Jitterbug customer service? called today to tell me she owed forty something dollars. For what!!!!!
I explained everything to them and he really didn't care to hear it.
Besides the fact that is was also only supposed to be 14.99 a month. I paid for the phone, activation and everything else in advance. It came to about $110.00 and that is with the "special" of 1/2 off. He also said that we would be turned over to collections.
Please help.
Re: ***
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint.
We appreciate the opportunity to respond to Ms. ***’ complaint and have completed an audit of Ms. GreatCall account.
Our records indicate that the account was established with a direct purchase of a Jitterbug Flip phone on March 10, 2018. Ms. chose our 200 Minutes Only plan and no additional features with a base price of $14.99. The first bill was generated on March 17, 2018 in the amount of $20.46.
On April 17, 2018 the next bill was generated in the amount of $20.41, bringing the total amount due to $40.87.
Upon receipt of this complaint, GreatCall contacted Ms. to complete the disconnect. GreatCall disconnected the account on May 11, 2018 and as a courtesy extended the 30-day return period to allow Ms. to return the phone for a refund. Although, GreatCall retains the shipping charges and restocking fee, Ms. was advised that GreatCall would, as a courtesy, provide a full refund within 15 business days of receiving the phone.
As a courtesy, GreatCall has provided a credit to the account and the balance is now zero.
We apologize for any inconvenience this situation may have caused.
Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I am angry, financially inconvenienced and frustrated by Great Call with regard to erroneous charges added on to my monthly service bill on 4/5/18 for THREE flip phones which I did NOT order and have yet to be refunded even after promptly calling them about their error, which the CSR admitted on their part, and returning the unopened boxes to the PO (receipt given) the day after delivery on 3/29/18. I've made urgent pleas to CS to no avail about my financial hardship with their repeating refund policy takes 15 business days, weekends not included. I've asked to speak directly with a supervisor and been denied at that time. I have never been so badly treated before by a company that did not immediately make amends for clearly THEIR error, On 3/21/18 I did purchase a single flip phone online using my credit card (not the debit card that was later attached) which arrived in the same delivery with the three phones referenced above. This new phone is supposed to be an upgrade from previous models, but it's slower to respond and too large to fit safely in my pocket. I guess you could say I'm NOT A HAPPY CUSTOMER of Great Call and will be looking for a new service provider.
I am angry, financially inconvenienced and frustrated by Great Call with regard to erroneous charges added on to my monthly service bill on 4/5/18 for THREE flip phones which I did NOT order and have yet to be refunded even after promptly calling them about their error, which the CSR admitted on their part, and returning the unopened boxes to the PO (receipt given) the day after delivery on 3/29/18. I've made urgent pleas to CS to no avail about my financial hardship with their repeating refund policy takes 15 business days, weekends not included. I've asked to speak directly with a supervisor and been denied at that time. I have never been so badly treated before by a company that did not immediately make amends for clearly THEIR error, On 3/21/18 I did purchase a single flip phone online using my credit card (not the debit card that was later attached) which arrived in the same delivery with the three phones referenced above. This new phone is supposed to be an upgrade from previous models, but it's slower to respond and too large to fit safely in my pocket. I guess you could say I'm NOT A HAPPY CUSTOMER of Great Call and will be looking for a new service provider.
my wife called to cancel this phone in February it was not cancelled she paid the bill for that month and then we received a bill for the month of march and again in April 04/03/2018 to 05/02/2018. I called them on 04/10/2018 to find out why we owed this bill when the service had been cancelled in
February. I asked them why I was being charged for the service from 04/03/2018 to 05/02/2018 when the phone has not been used and I was told because the billing cycle runs 04/03/2018 to 05/02/2018 which I had been into for seven days I would be charged for the whole month because the new cycle had started that I would be charged even as I used 7 days out off 30.
To Whom It May Concern:On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. We appreciate the opportunity to respond to Mr. ’s complaint and have completed an audit of his GreatCall account. Mr.s’ account was established on December 28, 2017, with the activation of a retail purchased Jitterbug Smart cell phone. On January 4, 2018, Mr.s and Ms. ***s called to cancel the account as the phone would not work and it was returned to ***. We advised that the phone should have worked, we offered to send a new phone and to bill the cost to the account. Ms.s agreed to receive the phone and the order was placed. The phone was activated on January 9, 2018.On March 1, 2018, Ms.s called to inquire of her account number and the number was provided. Later this day, GreatCall received a request to port out the phone number and the number was released to the new carrier.On March 2, 2018, Ms.s called to cancel her account and find out what she owed. We advised of the balance due, $49.53 and that the phone was disconnected due to the phone number being ported out to a new carrier. Ms.s stated that she had given the number to the new carrier, but that she was still speaking on the Jitterbug phone. We recommended that she check with the new carrier.On March 15, 2018, the phone number for the account was returned to GreatCall as the new carrier failed to activate it on their network. Since the customer was attempting to port the number out, the account and number were restored as they must be active for porting. The restoration of the account caused a new bill to generate on April 2, 2018.On April 10, 2018, Mr.s called and advised that Ms.s had previously requested to cancel the account. Since we showed that Ms.s had wanted to port out her number, we advised that the current bill was valid, but that we could cancel the account and the account was cancelled.After reviewing the account, we have removed the current balance of $49.05 as there has been no new request to port out the number and there has been no usage. A final bill will generate on May 3, 2018 and should show a zero balance.We apologize for any inconvenience this situation may have caused.Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***s
my wife called to cancel this phone in February it was not cancelled she paid the bill for that month and then we received a bill for the month of march and again in April 04/03/2018 to 05/02/2018. I called them on 04/10/2018 to find out why we owed this bill when the service had been cancelled in
February. I asked them why I was being charged for the service from 04/03/2018 to 05/02/2018 when the phone has not been used and I was told because the billing cycle runs 04/03/2018 to 05/02/2018 which I had been into for seven days I would be charged for the whole month because the new cycle had started that I would be charged even as I used 7 days out off 30.
To Whom It May Concern:On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. We appreciate the opportunity to respond to Mr. ’s complaint and have completed an audit of his GreatCall account. Mr.s’ account was established on December 28, 2017, with the activation of a retail purchased Jitterbug Smart cell phone. On January 4, 2018, Mr.s and Ms. ***s called to cancel the account as the phone would not work and it was returned to ***. We advised that the phone should have worked, we offered to send a new phone and to bill the cost to the account. Ms.s agreed to receive the phone and the order was placed. The phone was activated on January 9, 2018.On March 1, 2018, Ms.s called to inquire of her account number and the number was provided. Later this day, GreatCall received a request to port out the phone number and the number was released to the new carrier.On March 2, 2018, Ms.s called to cancel her account and find out what she owed. We advised of the balance due, $49.53 and that the phone was disconnected due to the phone number being ported out to a new carrier. Ms.s stated that she had given the number to the new carrier, but that she was still speaking on the Jitterbug phone. We recommended that she check with the new carrier.On March 15, 2018, the phone number for the account was returned to GreatCall as the new carrier failed to activate it on their network. Since the customer was attempting to port the number out, the account and number were restored as they must be active for porting. The restoration of the account caused a new bill to generate on April 2, 2018.On April 10, 2018, Mr.s called and advised that Ms.s had previously requested to cancel the account. Since we showed that Ms.s had wanted to port out her number, we advised that the current bill was valid, but that we could cancel the account and the account was cancelled.After reviewing the account, we have removed the current balance of $49.05 as there has been no new request to port out the number and there has been no usage. A final bill will generate on May 3, 2018 and should show a zero balance.We apologize for any inconvenience this situation may have caused.Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***s