Great Moving

Currently Great Moving company holds my Furniture hostage and asking me to pay Additional $1050 to release the location of the location.
on Jan 9th we contacted Great Moving USA to get quote. after discussing the quote details over we confirmed our interest with their quote of $1627.05 and made 20% deposit on 13th Jan.
Job details - pick up on 17th Jan with 1 day notice to us with time window from Columbus OHIO, 501 CF. dismantle and pack big and heavy items.
delivery on 28th Feb with 1 day notice to us with time window to Ashland, MA. unpack and assemble big and Heavy items. with an advance of $250 towards additional month rent which will be prorated for number of days used their storage beyond 30 free days.
During pick up time they demanded $1042 extra for shuttle fee for which I denied their service they threatened to keep the deposit.
up on their confirmation No shuttle fee I let them pick up my luggage. I have proof for this.
they did not deliver on requested date and demanded additional $1042 as shuttle fee during delivery time. when I mentioned I have witness and proof for this. they offered to waive the Shuttle fee but only after Me Signing a Complete Waiver for with them.
I responded with my willingness to sign the waiver up on successful delivery and assemble of my luggage and also requested their Manager to give me a call to discuss the details about this waiver. they sent an email saying its not negotiable and fee will be only waived if I sign and pay upfront. I told them I am not comfortable giving them complete waiver with out having my stuff delivered since I will loose my rights to sue them if they have damaged my furniture or personal property.
I called to talk and still not able to connect to the manager. I was informed that earlier waiver email I received from Manager email was Actually sent by an associate Accessing her Manager Credentials.
with out scheduling a time window Driver showed up at my door and called me asking for payment. I told him I am in office please deliver and set up once I come home will check the condition and hand over my payment as well as Waiver form.
he mentioned he was directed to take only cash or cashier check upfront and leave my stuff in the garage. I told him to connect me to their supervisor or manager whom I was trying to get hold of since morning. he said will ask them to call ASAP.
after few minutes of wait I called him again. this time he said he was ordered by his manager to leave the place and store it in near by storage area. I told him to wait atleast I arrive. he said he will loose his job if he did not listen to their supervisor.
Now they placed my stuff in a storage area and sent a notice Yesterday to me to pay and get it my self else that will be Auctioned this Friday.I reached out to local police department and officer tried to help me by calling them. after talking to them he advised me to pay and sue them in court for all that they did. no matter how patient and polite I tried to be, they always try to get under our nerve to irritate us. every one in my family wanted to give up the fight and get our stuff. but I wanted to stand firm on what is right. I request you to help me to resolve this matter and help me to get my furniture from them. There are more finer details of how unethically they are doing their operations. I am willing to help so that someone else will not go thru what I went thru.

Refund promised by truck driver when picking up our furniture. Triple A was called for tow out of neighbors driveway using my Triple A card.
Job#GN7104484 on Dec 2, 2019 amount $414.97 my visa card pd to Direnzo Towing. Moving company arrived on snowy day and could not get up my driveway so he turned around in neighbors driveway and got stuck. He came to my door and asked if I had triple A was told Triple A would pay for tow and if not I would be reimbursed by moving company. I have been in contact with Great Moving and have submitted all paperwork regarding tow and explanation that they hadn't even moved anything from my home yet before getting stuck. This seemed very unethical to me but I was assured it would not be my cost by the truck driver. I provided all documents regarding this charge and after many phone calls (they are always unavailable) have not had a resolution to this problem. I should not have to pay for a service when it was not even started yet nor on my property. Furniture was finally loaded onto truck and delivered. I had some furniture damaged and received a box that did not belong to me. In calls to this company, I was told to just dispose of items in box. Great Moving was paid for their services and more, as I had to pay additionally for smaller truck to navigate delivery. Sales person should be much more specific in charges before initiating contract. In any case, I feel the additional $414.97for towing should be reimbursed to me as stated by their employee.

This business is running advertisement that says they are A+ rated on Revdex.com. I had to move from Maryland to Virginia, so, I invited quotes from different moving companies. I received 5-6 different quotes but chose this company because of there (false and misleading--intent to defraud customers) claim that they are A+ rated at Revdex.com--that gained my trust and I just went ahead with finalizing my move with this company even at a higher quote from different movers.
Then, it started:
1. Just after I paid the initial signing amount, I couldn't get hold of the person (***) with whom I actually negotiated the terms . Because he mis-sold me the contract. He told me that you don’t have many items to move, and we will take if you have some extras with no cost to you.

2. I negotiated the time being in the morning around 10:00 and (it got re-schedule without informing us) to 3:00 P.M. and then again we tried calling but nobody answered our query. Plus, ***, the one who mis-sold me the contract actually never came to the phone again.

3. Then, the movers (highly unprofessional and without knowledge of how to pack and take stuff) came around 3:30, Packed our crib without mattress and couldn’t take out from the house. Left at home (so, now we have to book a mover company again to move that and some other stuff that they left at our place.) *** (mover) said that we can pay them cash of $650 without informing the company, which we refused as we wanted to go use a moving company and not some unprofessional movers.

4. The worst part is that when they reached our place where they had to deliver the stuff, instead of delivering it to our place, they left it unattended downstairs and left without informing us. We called 911 and explained everything. We also have video recording and photos. Our building has cameras all over, we have requested a video footage from our management. It will come soon.

5. Then, I had no option but to do everything myself, so I did, just now I have realized that the vacuum cleaner is missing. I didn’t check everything yet as we we are still checking our stuff after the physical and mental exhaustion of dealing with your company and movers. Since then, I am calling (Eddy) mover, he is not picking up. Calling the company, nobody is picking up. We paid the Invoice balance of $700 in cash.

I contracted with Great Moving to move my furniture from Rockville, MD to Atlanta GA on November 22, 2019. After the delivery of my furniture they agreed to a written settlement/refund of $650.00 for the inconvenience and poor customer service I endured during and after the move. I received a check from the company on 2/3/2020. The check was returned due to insufficient funds. I contacted the company on 2/20/2020 and requested the full amount of $662.00 ($650.00+12.00 bank fees) within 10 days. I have not received the agreed settlement.

I have requested for transfer of my house hold goods from Harrisburg to my new work location in charlotte. I was about to join office on 17th February. So I asked them to collect my stuff on 14th February and a back up date of 15th February as my house leasing was getting end on 16th February. On 14th it was scheduled between 3pm -5 pm but after repetitive calls the customer care said that the due to external circumstances the driver might be getting late and my stuff would be picked up on the backup date of 15th in the morning. But on 14th evening the trucking company called me and said that they might pick my stuff at 11pm at night which I refused as I have a small kid of 2 months and normally moving takes 2 hours which would have been inconvenience to neighbors as I live in a society and they can complaint. But waiting till afternoon on 15th when I called back they said the pickup is scheduled on 16th feb between 3-5pm that also without intimating me. I told them that this was not possible as I have to vacate the apartment and charlotte is a 7 hours drive and I have to start to charlotte on 15th itself. They said nothing can be done and also there is no guarantee that pick up would be done on 16th also. I asked them since 16th was not a date I have agreed upon in the binding agreement so please cancel the request as its a service failure. They said since they are offering me another date and if I am cancelling then the advance of $258 is not refundable. 16th feb was not at all acceptable to me and since I have a small kid and would have been without a house, I contacted another moving company and with a higher quote I had to transfer my stuff.

DO NOT HIRE THESE PEOPLE!!! They will rob you blind and charge you more than double for services not needed and not requested. They packed 5 boxes and charged $700!! Charged for a shuttle truck when not necessary, not quoted and not requested. Total cost was more than 2 1/2 times the "BINDING ESTIMATE" price. Stuff is already loaded and I guess they will have to keep it cause I don't have the money to pay their pound of flesh!!

Movers came.All items were packed in boxes at door. Nothing exceeded inventory. Worker came in and said he needs an additional $1000 due to clothes being in wardrobe bags. Said he has to unpack my clothes and put them in boxes. I asked him to call his boss. He refused was very loud and disrespectful. He was sitting on the arm of my sofa I asked him to sit on furniture. He acted like he didn’t hear me. It is only my daughter and I and 3 men in my house1 being disrespectful. I called customer service and explained the situation and requested a refund of my deposit and she was rude as well. So I asked that she send me the documentation of the call and what happened via email for my records. She refused. This has cost major inconvenience and additional money because my move was to another state. So I missed my flight and am out money from my security deposit because I was supposed to be gone. I attempted emailing a manager with no response. This very unacceptable and just unfair. I paid what was quoted was very detailed about the inventory. The other 2 movers knew their coworker was absolutely wrong. They said nothing.

Hired them to transport my properties from Indiana to New Jersey. Paid 20% of the total and request them to bring items for rest of the payments.
Hired them to transport my properties from Indiana to New Jersey. Paid 20% of the total and request them to bring items for rest of the payments. Pickup date and time was confirmed 24hrs prior. This information got me excited and bought a return ticket to Jersey because I had no reason to stay for another day due to the two window that was required couple of weeks ago. I was told between the hrs of 3pm to 5pm a pickup truck will meet me at the storage location. In Chicago ORD airport while I was picking up a rented car to meet up with the truck around 10am Central time. I was called and was informed about a cancellation of our previous agreement. New appointment is now Next day Sunday November 24th 2019 same time frame as the previous one. Got myself a hotel and had to lose the return ticket I had earlier. Bought a new return airplane ticket cause I need to be back for work Monday morning. The new appointment we scheduled did not hold because yet again the pickup truck didn't show up. They now called and suggested they could pick up the items without my signature. I was convinced that was impossible the reason why I agreed to fly over and make sure I did my part as a customer. Surely they ended picking my items on November 27th 2019 and demanded full payment to bring them to my home in New Jersey. I was a bit adamant because of prior experience. Despite renegotiating for a new price and my time wasted, I was afraid I might pay full amount and will be ask to stay home or collection and they wouldn't show up. My ask was to bring the items and get paid cash for their services. As I write this note, they are still in possession of my properties since November 27th.

I hired great moving to move my apartment from ***. On a recorded line I was sold a "straight thru" pickup and delivery. I was also never told about a shuttle fee for a pickup that gets rerouted, especially since I was told I had a straight through. ***, the sales rep, told me that didn't apply to me. Fat forward to today, my quote was TRIPLED, and I STILL don't have any of my belongings. It was suppose to be delivered Saturday night. The company has lied to me repeatedly, has left my belongings in an unattended truck scouting to the routing manager that admitted the crew is not with my truck (yet somehow that's considered straight through). I have lost wages, I have had to buy clothes and toiletries, cancel installation appointments 3 times now, my fiance has had to cancel two job interviews and I don't have to tell you how costly that is, amongst other issues. I have tried to resolve the issue with the company and they offer zero resolutions. And they still expect me to give them more money to get my belongings. That's insane. Please help.

I contracted with Great Moving USA for an interstate move, initially scheduled for pickup of my belongings in Chicago, IL on 1/15. The move was scheduled to bring my belongings from Chicago, IL, to Denver, CO. The total contract price (prior to the addition of a "stair fee", which I consented to) was $1385. After the assessment of the stair fee, the total contract price was $1450. On the 14th, my sales representative, Allen Parker, informed me that moving the following day (as contemplated in the original contract, which he drafted) was impractical for Great Moving. Allen told me this immediately following the submission of my $290 deposit. I did not contest this point, and in fact agreed. Accordingly, Allen rescheduled my move for 1/16, with a redundancy scheduled for 1/17 in the event that the 16th also became impractical. I am in Colorado, and accordingly had to trust in various friends and family members to hastily scramble to get all of my belongings prepared for the move on the 16th. On the morning of the 16th, I received an email from Great Moving indicating that the move had been rescheduled for the 17th. No problem - this was already accounted for in the agreement. However, on the 17th, I again received an email indicating that the move would have to be rescheduled. This was not contemplated in the original contract, however a vague clause did provide that Great Moving reserves the right to reschedule for valid reasons, or something to that general effect. I called and spoke to an agent to discuss rescheduling. The agent indicated the reason for the rescheduled move was a snowstorm. Barometric maps of the state of Illinois indicate there were no snowstorms throughout the entire state on that date or any of the prior three days, until late in the evening (long after when the move was scheduled to occur). Regardless, I reluctantly accepted another rescheduled move for the following morning, 1/18, set for pickup between 9am-11am. I waited until the appointed time, with a friend on-site prepared to answer the door for the movers, however nobody called. Around 11:15 I contacted Great Moving's customer service department. They connected me to the driver of the moving truck, who told me he was an hour away from the pickup location.

When the driver arrived on site, he called me and told me the cost of the move had increased, from $1450 to $2600. I asked him to explain why. He said, in part, that there was a "shuttle fee" for service from the moving truck to the door of my apartment. He also alleged that my TV would need to be packed, and that the packing cost would be $150 for that alone, along with various additional miscellaneous costs, all collectively totaling close to the entire cost of the original contract. None of these additional fees were warranted, nor were they reasonably contemplated in the contract. The contract between myself and Great Moving is an adhesion contract, which places the overwhelming impetus upon myself. Cancellations are automatically waived, and no avenues are provided for refund. Effectively, this means that Great Moving can show up to anyone's house, quote any figure as an additional cost, and that party will either have to pay the additional amount, or cancel the contract without receiving any reimbursement. I contacted my bank to report fraud, because I believe it was Great Moving's intention to charge me an additional fee regardless of the state of my residency and belongings upon arrival.

My moving contract has not been honored. The contract states that I will receive my items within 21 business days, which I was assured would not be a problem. The 21st business day by their own count was 13 Jan 2020, and despite daily phone calls, they cannot give me any kind of update when my belongings will be shipped out. Upon booking the move, I was told my items would be delivered in 7-21 days. When I hadn't heard anything, I called for an update, and a customer service representative informed me that due to the size of my move (about a studio apartment), they needed to wait until another move was heading the same direction for efficiency. I asked what would happen if they were unable to find such a thing, and was assured that I would still have my belongings within the 21 business days. This proved to be false, as I was told that my items have not even left their city of origin, and we are now outside the contractually stated delivery window.

They have already taken 70% of the total payment, and have now had my belongings for over a calendar month (pick up was 9 Dec 2019, today's date is 15 January 2020).

When I have asked for information regarding discounts, reimbursements, or shipping dates in writing, I have been told a manager will email them to me; I have received no communication from the company. Some representatives have also insisted that they cannot give me any information until the date of delivery, because there are "too many variables". Today, I was told that I would still be required to pay in full upon delivery (whenever that is), and that I could then file a claim for reimbursement of just $30 per day late. The reimbursement will allegedly happen within 30 business days; however, given their complete failure to respect 21 business days to deliver my items despite no weather conditions preventing travel, I fear that this will result in yet another long, frustrating wait, well beyond the promised time.

First they took the deposit twice second the day day of the move they sent two men the men showed up late told us they had trouble with the truck then looked at what we had to move and tried to tell us the cost was going to be doubled of what we agreed on. Then proceeded to get into an argument with my son and left

We contracted with this company to move us from PA to NC. We were given an initial estimate of $2978.20 for the move. They used a shuttle (smaller truck) when they came to pick up the furniture instead of an 18 wheeler and we were charged an additional $900, plus approximately $375 extra for cubic footage they had "underestimated" (but they didn't show us how they determined the figures. Our furniture is being delivered today and they are again hitting us with additional cost for a shuttle, and I'm afraid they will add more on when they get here. What started out at $2978.20 is going to cost us (at least) $6155.12, an increase of $3176.92. The contract says there will be an extra charge for using a shuttle, but we weren't contacted beforehand to see if we were willing to pay the extra amount. They showed up to pick up the furniture the day before we were to be out of our house and we were pretty much stuck with their service. I don't know what kind of resolution is possible but I just want to warn others about this company.

This company is basically a boiler room for getting people to sign moving contracts. Once you sign the contract, communication will go to zero, and you will receive no updates. Staff is rude as their only job is to make you frustrated and go away.

1.) Moving company broke items, and when I asked them for a claims form, they sent me to some 3rd party who apparently represents them. The 3rd party ( *** ) had never heard of my moving company. I could not continue with the specific step or filing a claim as mandated by FMSCA.

2.) According to FMSCA, you are entitled to full value protection unless it is waived. I never waived protection and provided documentation. Once *** and Great Movers realized I was correct, they stopped all communication and refused to cooperate because they knew they were on the hook for replacement.

3.) Moving job was so irresponsible that my financial information, checkbook, etc was found in another clients move. I was not aware of this until client called me to say they had my items and they would return them.

There's multiple denials of federal moving rights provided by the FMSCA, including full value protection waivers and the right to provide a claim service. This company is corrupt, unethical, and should be shut down.

Great Moving